Went back and forth for weeks trying to get a quote. Poor communication. Finally got the quote and then the company just stopped responding to us. Tried and tried to get in touch to move forward with a serious household project but they couldn’t take the time to respond and let us know what was going on. We waited for weeks in between hearing from them. Not sure how anyone gets work done with this company - I tried and tried to hire them to no avail. Wasted a lot of time.Edited to include my perspective: I never once implied I was in a rush to get this job done, but I couldnt even get anyone to respond to settle on a date or even timeline of when we could expect the job, take a deposit (I specifically asked how to proceed with the job but never got a response), or even confirm the job would be taken on by this company. My sporadic emails came about once a week after we spoke initially late March, when you said youd come by to give me a quote. Someone did come to the house but never sent me a quote. I left town around that time so about a month later, late April, I contacted you again for the quote, which you did send via email. I responded to this email quote immediately saying YES please lets proceed and how do we proceed. No response. I emailed to follow up a week later. No response. A week after that I responded again asking why no one was getting back to me. By that point two months had gone by trying to get anywhere with this company when someone could have just responded to my first inquiry about moving forward with the job. You actually never responded to my email asking you if you knew anyone who could help - you never responded at all to my last email. Your total communication with us consisted of a handful of sporadic emails stretched over a couple months time. This is absolutely not true. I called and spoke on the phone with you more than once, as well as other associates. I did mention I live 3 hours away and was remotely trying to get this work done. My sporadic emails were simply me following up trying to get confirmation or directions on how to proceed, which I never recieved. You never came into our showroom, signed a contract or paid any deposit to start any work for you. I TRIED! I tried to pay a deposit but could not get anyone to respond to me to confirm the job would be done at any point in time. I mentioned to you on the phone and via email I live far away and needed to handle this job remotely. To say youre amazed by this poor experience despite never working with the company completely dismisses the experience I had trying to hire or even get a job confirmation from the company.

We just had our vanity raised and a new countertop put on and it looks AMAZING!! David and his crew at Stone Studio did impeccable work and they didn’t leave a mess for me to clean up. Thank you David and Stone Studio!!!

My wife and I highly recommend Stone Studio. From start to finish Justin and David were concerned about meeting our needs and provided a personal touch with a spirit of excellence and professionalism. We could not be more pleased with the final product. Thank you guys for a job well done!

Called to speak to someone and they told me nobody was available and hung up on me!

David and Beth were wonderful to work with. Anytime I had a question they were prompt at contacting me. The process from beginning to end was kept on track and finished on time. Their prices were the most reasonable in the area. I give them an A+.

What a great experience! This represents a large investment in my home. My husband and I are glad we partnered with The Stone Studio. Justin and David were incredibly helpful and knowledgeable. My counter tops are beautiful. I am saving up for my next project with The Stone Studio.

Lindsay and Stone Studio offered me a reasonable price for bathroom remodeling. Lindsay provided me the daily updates thru email or phone call during the work period, and the remodeling can be completed in one week after the materials were ready. I definitely want her and her team to work on my future projects.

Justin and David are the kind of people that they care about their customers. They offer excellent quality products at very reasonable prices. But their most important attribute is the customer service they provide. I would advice anyone who is thinking about remodeling or building a new kitchen to go to Stone Studio. Thank you.

Excellent experience. Justin and David are people who you can depend on. We had a fairly big project and they were helping us every step of the way. My husband and I highly recommend Stone Studio, you wont be disappointed.

From start to finish, a very friendly and professional transformation of our kitchen. Replaced kitchen countertop and sink, same day within 4 hours. Installers and plumber were on time and worked through to completion. Now my wife has her dream kitchen. David and Justin are tops. Thanks guys!

My wife and I just had The Stone Studio install new counter tops in our bathrooms and Justin & David did a great job throughout the whole process. They were patient and knowledgeable during the selection process; no pressure, and explained the differences and advantages/disadvantages of each material very well. Installation was excellent. They paid attention to detail, were careful not to damage anything, and let me look over their shoulder and ask questions about how it was all done. Once they were done they took the time to give me an estimate for kitchen counters. They didnt try to rush off, but again took their time to explain my options and the pros and cons of each. The prices were quite reasonable, especially considering the exceptional level of customer service we received. Its hard to find good customer service these days, but these guys really delivered.

Our experience with Stone Studio, was seamless. Justin and David were responsive to our needs and fulfilled our expectations. they are very professional and their dedication and experience helped create our kitchen and baths, with many custom features.We would recommend The Stone Studio to our friends and family.

My experience was excellent. The customer service went above and beyond what I expected. My granite countertops are beautiful. Justin took the time to explain the differences in granite and what to expect at install. I highly recommend this business and its employees.

I hope it has changed over the last four years. Unfortunately, when we chose the Stone Studio to install our granite, we had several issues one of which is still not resolved.1. The trim edge around a column was very poorly done with jagged edges and sloppy workmanship. The guy that came out to sand it down left with the job unfinished. They had to send yet someone else out to complete the job .2. They measured incorrectly for the kitchen faucet, the water filter and soap dispenser. This caused us to have to pay the plumber four extra hours of time as he had to go find a faucet that would fit up against the backsplash. ( They did comp me $200 off the final price for this.) The second “adjuster” had to fill in the space around those other holes with resin, and that was done well.3. While he did a good job filling up the holes, he tried to convince me that a 12” crack in the granite was part of the granite and not an actual crack. Unfortunately that crack has discolored and grown over the past three years. It was NOT the “layering” of the granite. It was a crack that occurred during install. I left a message for Stone Studio and have emailed. Nthing has been done. Unfortunately, that’s why I’m having to leave this review.I really do hope that their installer has changed and their follow up with customer service has changed. I do remember Justin and David being very nice.

We had a wonderful experience with The Stone Studio. Our new kitchen countertops and tile backslash are beautiful and perfect. Justin and David both took a lot of time with us to make sure we got exactly what we wanted. The customer service was excellent and we highly recommend The Stone Studio.

Discovered a chip in my granite countertop. I contacted the Stone Studio and spoke with Justin. Based on a photograph of the damage, Justin provided a very fair price, scheduled a timely repair appointment, arrived when promised and did an excellent job repairing the chip. I highly recommend the Stone Studio.Jim M

Excellent customer service- Lindsey and her team kept us informed each week of shipment of cabinets ; Lindsey did great job designing the kitchen layout; Very reliable company; A+ service !!!

I just want to say that David and Beth did a great job helping me pick out a granite counter top for the remodel of our kitchen! The installers for the granite countertop were topnotch! They did an excellent job with the install as well with cleaning up afterwards! Same for the tile installer for our backsplash! Alberto did an awesome job installing the tile backsplash, which we had purchased, as well as cleaning up afterwards! We would highly recommend The Stone Studio! Thank you all for excellent customer service as well as great installations!

We had a great experience with The Stone Studio. The workmanship and customer service was great and we are very satisfied with our new countertops!

They did a great job uninstalling a already installed undermount stainless sink and replacing it with a drop in silgranite sink by Blanco. They really tried to undermount it but it just was not going to work with my cabinet size. Love my new sink!!!

We recently hired Stone Studio to install a new kitchen sink and granite countertops. We were disappointed in the workmanship as well as customer service. A turn-key job that should have taken half a day stretched out to three weeks, causing us great inconvenience. Here are the major issues:1) The measuring and/or cutting for the kitchen desktop was off (too long). Instead of having the slab trimmed, the installers forced it into place & punched a long hole through the walls sheetrock. Stone Studio resolved this by providing a granite backsplash around the desktop to hide the hole.2) The strip of granite between the wall and the hole for the sink is too narrow. We had expressed concern about this when selecting our sink & were assured by David (co-owner) that the sink we were considering would fit with absolutely no problem. On the day of installation, however, the countertops were installed without any faucet holes cut. When asked about this, the installer said, “they weren’t sure it would fit.” Justin Miller (co-owner) came out and, by bending the integrated supply line and using extra parts we bought at Home Depot, was able to install the faucet. The bottom back of the faucet base is flush with the backsplash (you can’t slide a piece of paper behind it), not desirable but functioning. Having researched faucet measurements online, it is clear that we will have extreme difficulty finding another faucet, single hole or otherwise, that will fit when this one needs to be replaced. We were told that Stone Studio considers this a successful installation.3) After installation a crack was discovered in the new sink. It is not Stone Studios procedure to open & visually inspect a sink prior to installation. It took about 45 minutes to contact David (co-owner), at which point he said he would try to find another sink the next day. Late the next day, a Thursday, we received an email saying one would have to be ordered. A full week after the initial installation, they finally had a new sink to install. If we hadn’t done the plumbing ourselves we would have had to pay plumbers for multiple trips. Instead we had to install, remove and reinstall the faucet on our own time to make our kitchen functional.4) The overhang on the counter side with kitchen stools is longer than the Stone Studio contract (and online resources) recommend without bracket. We were told that if brackets would be needed, they would let us know after measuring was done so we could choose to have them installed before the new countertop was attached. We were not told that they would be needed, as the overhang was intended to be within guidelines - but it was measured/cut incorrectly. Justin (co-owner) said that it was close enough & will probably be fine with normal use; no remedy was made. We had to buy and install brackets to ensure the overhang doesn’t break off.We were counting on Stone Studio to know their business to avoid problems to begin with. When we asked questions, they said there shouldn’t be a problem. When problems arose, they said they hadn’t ever seen them before and showed no concern about the inconvenience caused. In fact, it was only as the final payment came due on the last day of the job that either owner apologized for any inconveniences or hiccups that had occurred. Do we finally have a nice-looking, functioning countertop? Yes. Was it a drawn-out struggle to get there? Absolutely, yes. Were they looking out for us? We believe no. This is why we cannot in good conscience recommend Stone Studio.

We got a great countertop at a great price.