I’m still waiting for over a month now for a clearance center washer & dryer. 3 deliveries have been scheduled & rescheduled again today. Now it’s the dryer hose they’re waiting on. I’m so glad I didn’t give away my old set! I ordered a stove, fridge, dishwasher and stacked washer and dryer. I am still waiting on the washer and dryer. Not good and takes so much time calling the customer support and dealing with the same thing over and over. Since they were there on the day I purchased everything else, I’m not believing all the excuses they gave me (must’ve been written in the script to tell us one of the many lies). The 1st delivery man said the washer wasn’t available; bull shift! I wish I would’ve delivered it myself! I’m happy with the other appliances except the stove seemed more damaged than what I saw in the clearance center.

Overall this location is clean, well organized and could use some improvements on staff. A lot of the staff doesnt smile, no hi or how are you doing? Can I help you today? Everytime I walk in the staff is huddled and talking away while I have to find or ask someone for help after 5mins of waiting. A little Thanks, have a nice day! Would be nice to hear from other staff. The only guy who says hi or have a good day! Is the door man. If this location could brush up on their customer service skills, maybe just maybe they could get 5 stars more frequently. Again though, overall its a clean location, well organized and not so bad.

Busy place with a lot of good deals. They are pretty much one of the only big places for electronics now that Frys went out of business. They have an awesome rewards system and price match. This location had a ton of sales and new items on display. Lots of staff and they are always busy.

I purchased an open box (all-in-one) computer in fair condition assuming all parts to the computer was there. I get there to pick it up and all I received was just the computer. No mouse, no keyboard, no adapter, no plug. 😤I wasnt happy about it so I returned it immediately, hadnt even left the parking lot. If the computer was discounted more due to these missing components, Id probably take it but that wasnt offered. Instead was offered a different brand thats supposed to be similar.I wanted what I wanted and I had no other options (none given besides a refund). I had to purchase a new computer. It was discounted ($120 off) but I ended up spending more. Wasnt too thrilled about it thats why I wanted the open box option. 🙄

All of the employees are very nice and helpful, however the manager of this store needs to ensure that the job is getting done properly... Just about everything I grabbed off of the shelf had the wrong prices according to the tags they were hung on...This needs to be remedied ASAP. It is very frustrating to go to the register, only to be told the item you are buying is 2 times higher than what was listed on the aisle you picked it from. You can do better best buy.

I want to say a big THANK YOU to Jeremy, the Manager. He helped us with a vacuum cleaner 👌👌 and made sure that we got our issue solved. We felt very well appreciated as customers, that we ended up buying a new ring bell for our door. Giovanni, was an expert in the field. Congratulations for the team in this store 👌👌🤩🎉👏👏👏

Since I recently bought my new house, Best Buy has been my go-to store for in-stock, quality appliances! Im so happy they have the awesome appliances Im looking for in-stock and with quick delivery. Its easy to place and order and schedule a delivery date, they confirm the day before and always show up within the window. The delivery people are nice and respectful of my home and adhere to all social distancing guidelines. The setup is done well and the appliances are fantastic! Any concerns are handled immediately and with care. I will definitely keep going back for additional appliances and electronics for my home.

I asked an associate if they have military or first responders discounts. They didnt which was totally fine with me and I wouldve bought the product regardless. But when the associate (who was very nice and did her job well to fill me in on the product) verified with another associate, that associate responded with, why would i give a discount to people who make more money than me? I know he was probably kidding but considering we lost eleven Marines and one Corpsman this morning, it felt out of line. I wouldve bought the product but that encounter was just awkward and didnt sit well with me.

I had a 10:30 am appointment with the Geek Squad. However, I was expecting to grab my Computer and go . Nevertheless, I prepared myself for what would happen next. You have heard the old saying expect the worst and hope for the best. I met today a Geek Squad Technician polite,humble,professional and he nailed it! CUSTOMER SERVICE. I would like to commend Adam Simmons Geek Squad. Keep up the good work and I believe your four year old will walk in your footsteps. Thank you Geek Squad!

Knowledgeable, friendly sales and support staff with great prices. They also price match. They have a large inventory on-hand so you can leave with your new E-toys without waiting for shipping.

Easy to do business and great help for my daughters new TV.

The service look excellent. The young lady that helped me was awesome and very knowledgeable. I appreciate it all the help that you gave me.Carmen B

Tech specialist. on the sales floor know their stuff. Inquired about getting a new power bank and external hard drive for my pc, walked out satisfied.

Dont waste your money shopping with this terrible company. Go shop at Frys, better prices and way better products.

Went to purchase a Nintendo switch, but had some issues with Apple Pay. I asked the associate to put the switch on hold since it was the last one. He did. I then placed the order online with a 1hr pick up window (it was in stock). I went back inside and let the associate know I purchased it online and if they can have someone pick it now. He said comeback later and he will let the other employees know it’s there. When I returned a final time, I went to the pick up counter where the associate looked at me and walked off. I then spoke with a manager about my order and he said there’s nothing he can do. I asked him why they just didn’t pick the switch that was behind the register. He couldn’t answer, just told me there’s nothing Best Buy can do. If I didn’t want to wait, I could cancel the order and buy it in store. I told him I can’t do that because my money will be tied up with the bank now until it clears. Best Buy didn’t even try to fix my issue. I asked them to just cancel the order since I didn’t want to wait 12 days after it said 1 hour pick up in stock. He said they can’t cancel it and I have to do it myself. I highly recommend purchasing from Amazon or Walmart instead.

They were very polite when I was returning an online purchase, especially when I was taking a long time finding my digital receipt but they were very courteous and I recieved my full refund including the shipping cost just 3 days later.

They had everything I needed but finding it in the store was kind of difficult. The staff was very helpful though.

Super friendly and knowledgeable! Kyle Corbin was amazing!

Maybe its because of my work schedule that I was only able to shop the hour before it closed but this locations management staff is extremely short with customers. Its really sad to watch.

I never really like going to this location.The parking lot is a mess in my opinion. I dont know how many cars get banged into in this lot but the spaces are very tight and the rows are narrow. I drive a mini van and thats bad enough. A big suv or full size pick-up you really need to watch out.Best buy has a pretty clean store. Seem to have a good selection of products incl. Appliances. Not too sure about the best buy part.It seems amazing to me that stores like this can still survive now a days.I will say that they installed my costco bought dash cam for my van and did a great job of it. $100 for the front and rear camera system. Nothing shows.Its just always on. A nice piece of mind to have.

Well it seems I share the same horrible customer service experience as others have in the past. Waited ten minutes, I timed it, to get two screen protectors in a locked case. During the ten minutes, I saw at least 3 employees walk right past me and not a word. Customer service dictates that you ask every customer if they need help. Apparently the employees were taught, if I look down, then I dont have to help anyone or say anything. I know people will ask, why didnt I stop anyone? Not my job, I showed up ready to buy a product. The employees job is to facilitate that transaction.

Best buys staff are always nice and willing to help you with what you need.

Geek squad were awesome. Alec was able to address all my issues in a timely fashion.

Glad they upped their plan. much more competitive online and the store.

I have never had a bad experience going to Best Buy. Its my toy store.

Waited in car audio for help after letting someone know and waited for 15 minutes with no help. I was going to spend around $500 today but I guess they lost my business. I was in that section of the store 10 minutes prior to asking for help.

Bought a Lenovo laptop from a third party which was dead on arrival. Took to Geek Sqaud for repair at this location which had to be sent out to have motherboard replaced. Went to pick up and was informed it was still not working. Manager went out of his way to do a return even though it was bought elsewhere and I walked out with a brand new replacement. Will do business with this location anytime I have the opportunity. Thanks for all your help!!!!

Service is very nice and I can usually find everything I need.

Good store. Lots of merchandise. Good movie selection. But they were really low on sound bars, and none of the 2.1 Vizio left.

The staff at this store were very patient with me while I was trying to pre-order my iPhone 13. They answered all of my questions. Very friendly.

Really cool staff here... why arent there more best buys in LV?

Excellent selection of what I was interested in and quick attentive assistance from a very knowledgeable young man with our purchase of a new Chromebook. Besides this purchase, we also browsed with new Apple I pass, and again our questions were handled very well.

Thank you Chris @ best buy! I went to purchase a note 20 plus at best buy. The tmobile store I usually go to made me upset soooo I thought Id give best buy a try. I am super happy. Chris took care of me. Not only did I get a great deal at best buy Chris also downloaded everything from my old to my new phone. The crew at the Tmobile store doesnt like to do the downloads unless they absolutely have too. I received a great trade in value, I paid my phone in full. I will never go to another tmobile store ever again. I will be back to purchase the next galaxy note when Im ready. Good by tmobile stores. Hello Best Buy! Please get more galaxy note stock in though for next visit!A very happy customer 😀

Been a long time since inhave been there. I guess once your house is stocked with electronics Best Buy isnt as much fun. The last time I was there half the store was CDs. Now they have a small vinyl. Section. Went there to drop off old electronics because they recycle. Big ups to them for that

I bought online, and did curbside pickup. Very simple and easy. They bring your product straight to the car, verify, and put it in your trunk. Lots of clearly marked curbside stalls. They brought out my items quite quickly.I also came back on another occasion to return a product. Friendly customer service guy helped me. Return line moved quick, and once it was my turn the process to return item was super fast.

Laptop serviced by Geek Squad. Ready for pickup earlier than promised. All issues resolved. My 5 yr old laptop is running like new!

Truly a great store with an awesome selection. I have been buying online & picking up at the store. It works out great for me. Strongly recommend it.

Nothing about the store was particularly bad. But I was looking for something fairly specific but not uncommon and was disappointed to find they had one variation of it but not the other.(I needed an in/out 3.5mm audio splitter and they only had combiners.)

Always like shopping here. Staff is always friendly and knowledgeable. Even on little things like gaming headsets. Lots of choices but the guy who helped us was patient and understanding of our needs. Didnt try to upsell us to a more expensive brand with functions we didnt need or want.

Ill give e credit to Best Buy in the standardization of each store. They all pretty much look the same, are laid out the same and operate the same. This is a good thing. You always know where to look, who to talk with and how to accomplish the reason your their without having to wander around and figure it out. Great job B.B.

FantasticVery helpful. Geek squad got my phone unlocked quick with reinstall of software.

I went to Best Buy the other day for the first time in a couple of years, and its improved. Music and layout is better. I was able to get a new mouse for my laptop from a great selection. I also needed a screen protector which the staff were able to help put it onto the phone.

Havent shopped for a tv in a LONG time . But Troy in the tv Dept got me up to speed FAST . This guy knows his tvs go and ask for him you wont be disappointed!

You lost a big sale.Ive am immune and you still force me to wear a mask.. Ill buy my computer on line and not from you.Go woke, Go broke!!.Its just the flu and youve never put a mask on before during flu season.You are sheep!!. Baahh

Customer svc was exemplary by all from gentleman at the desk when we first walked in, to the individuals in the TV section and lastly, the cashier. Found everything we were looking for. Able to get in and out expeditiously. Awesome to Njoy a great experience when out of town.

Just stopped by to look at computers for graphic design.

They have a lot of good selections of electronics and other appliances.

I went in looking for some keyboard cases and Chay really came through in the electronics!! She helped me pick out a case that was my perfect fit, and made the whole experience super comfortable and easy. Great service!

Parking was good, associates were polite and attentive, store was clean and bathroom was also clean. The only thing I didn’t like about the bathroom was, it didn’t have any seat covers! Other than that, my visit was good

Store experience was average. The delivery was terrible. They slapped a box with an expensive receiver that was marked as fragile and this side up on its side at our house without ringing our doorbell. Toll on equipment from the mishandled shipping is yet to be assessed. When we tried calling the store. They do not take in-store calls.

Best Buy has amazing service and staff, you can’t beat their selection of electronics.

Fully recovered from shutdown. More than enough inventory now.

Didnt have what I wanted, oh well, time to get with the Googles and look for a TV stand...

I showed up 1 min late to purchase a hard drive I need and the two gentlemen at the door refused to help me because the registers were closed while I was watching people still purchasing products. The gentleman were not only rude but very unhelpful. I get it they want to go home but people have Business to run and time is money for us that are not working for a 9-5 job! Google shows all Best Buy’s store in Las Vegas close at 8pm not 7pm. If they closed at 7pm why was there people buying products at 8pm? Interesting…. People like this is why customers service is going down the drain!

Friendly quick service. Plus, Rhe Geek Squad is amazing! So knowledgeable Friendly and extremely helpful! Nick Green and Aylynn Carter were incredible!

They only have overpriced 1080p Alienware monitors for gaming! If Im gonna spend 5-700$ on a monitor, its not gonna be 1080p

Ive always preferred going into the store to buy my things but no one ever wants to help anymore I feel like Im a burden to everyone in here even when I get things off the shelf and go to the register to check out. Now Im all for online shopping and not dealing with this every time I go into best buy.My most recent visit I went in knowing what I was going to buy no one offered to help. When I went up to a group of employees that were talking, I actually stood there while they openly kept arguing on who wont help me. They kept going back and forth saying you go help him, Im good and the other responding no Im good, you go. They went back and forth 4 or 5 times till I started walking away and the third person sitting quietly just said fine ill help him and asked me what they can help me with.

Came in for my new phones and I love the service! If you’re getting new phones be sure to ask for Nick! He is awesome and will provide the best service. My boyfriend and I will always come here for our phones going forward.

Purchased home phones. Employee was courteous and helpful.

I want to the Best Buy at 611 Marks StHenderson, NV 89014 for a car audio installation I bought a radio The wiring harness Dash install kit and an antenna extension pick my car up only two speakers work none of the features worked no all star no steering wheel controls The factory amp didn’t work nothing worked was told by the geek squad manager that is how it is supposed to sound as he an 4-5 other employees surrounding me and was told let’s go to the back as if he was asking me to fight went home and call customer service was told that the store was not honoring anything and that I had to go back to that store and talk to them they wouldn’t fix it they try to intimidate me now to get what should have been only $500 for everything now im out of $1000 for new parts and for a person who knows what they’re doing to fix it

The clerk ran back to get the free controller that came with the laptop. He was great!

Wife has her laptop repaired her because of warranty . Fast and friendly . Geek squad really took their time to explain everything to her .

Nice place to visitFriendly people

Employees were helpful, friendly, and professional. Prices were lowest in the area.

They didnt have any of the items I went in for. The Geeks didnt have a replacement device for me so I had to go to a different store. They only offered buy in full phones and only offered Sprint, there were no specials. And I waited 20 minutes for a sales rep in a totally deserted store. Hire staff, fill the shelves, and then your sales will increase. Nevermind that, turn the land into a park and sell online. The best buy stores have always been out to look like mega giants. Big huge stores with nothing in em. Its the big truck, Tim the tool man, urf urf urf, mentality. GMAB...

I wasnt happy with this location at all. The shelves were near empty and not one rep who passed me stop to see if I needed help. I did appreciate the cashier in the online pick-up counter. She was professional, friendly and fast.

Havent been to Best Buy in a long time. Staff was extremely helpful and responsive. Also very knowledgeable. Some great sales. Good selection, well organized. Covid compliant.

Jacob is very helpful and friendly. He made the experience worth it. Thank you

It is so hard to get anyone to help here. Seems understaffed and everyone goes the other direction when looking for assistance...

Geek squad Robert was wonderful. The corporate office made horrible mistakes with a e card refund. Robert did so much for me. Corporate office sent my e credit to wrong email. Manager also was amazing.These 2 men were Amazing. Thank you Robert and John.

Bought a 65 inch Samsung TV. There was no cord in the box. The store doesn’t accept phone calls. Corporate was the worst company I’ve ever delt with

Unbelievable I asked the sales clerk where are the printers? He continues to sit & and says 3 Iles down make a left. Ok then someone else came over to ask a question he jumps up takes them right there? What? Im using a walker & he wasnt about to help me!

Very good and the person that helped me was great

Had an appointment to get the battery replaced in a phone. Appointment was set the day before. When I returned at the apartment time I was told that they would need the device for up to 24 hours to simply replace the battery. This was never mentioned when setting the appointment resulting in a wasted drive across town.

Nice clean inside store , electronic well organized 😊

Top rate customer service. No hesitation in answering questions.

Horrible experience, Best buy sold me a dryer back in September of 2020 with the item in stock and to be delivered a few weeks later. Only they never delivered the dryer its been 8 months now and still no dryer. I ve called the store and corporate but ni one has any answers for me except to waste more money and buy another dryer. All in all dont shop here its a waste of time and money, Best Buy is eager to take your money but forgets about you as soon as you walk away.

My sales representative was Michael Estrada. He knew all about the dishwasher I wanted, and was very professional. He was awesome!!!

Great place to shop electronics. Just wait for deals. They also match price other online stores. Bought a washer and matched priced it. Friendly staff if you shop inside the store. Please stay safe!

Best buy is the worst. I dont know how they are in business still. Do yourself a favor and shop at Amazon.

Good deals on certain items but if you want to find something, it takes a minute because people dont put stuff back where its supposed to go.

Always get a good deal and well taken care of.

Great service, very friendly and knowledgeable, bought a pair of skull candy Bluetooth headphones and they helped me get them paired to my phone.

Its would of been a 5 star review but when I got up to pay the lady for somereason helped somewhere ppl that were not in line. So that kinda passed me of. I was the one that bought the yeti nano mic 2nhrs ago. Who ever thatclady working the register then. Not cool smh

Chun assisted us very well. Thank you!

Bought my son a GoPro. There is no instruction booklet. No paperwork at all. I live 1 1/2 hours away. Not really happy right now.

I’ve purchased a lot of things here and it was a great experience

Lots of good stuff, very helpful employees now, it wasnt that we 6 months ago. Finally well stocked and plenty of employees.

Protection plan policy is amazing I always love bestbuy stores

Would have been 5 stars but looking for just a monitor and they kept showing me all in one computers just were not listening. found it myself

We were looking at smart watches. Walked around the phones and accessory section for a good 10i s and no one acknowledge us. We finally approached two associates standing in the phone area and said excuse me...they both looked at us and didnt say anything. I said hello, the girl said hello and just looked at me. She never asked what I needed help with. I then asked if we could get some help with the smart watches and she responded with what do you need?. My husband then chimed in and said we need as much information as you can give us to help us decide if we are going to buy one or not. She then couldnt answer a question and went to get another associate. The young lady that came back with her was much more pleasant and willing to answer our questions.

Horrible experience. I was there to buy a galaxy phone, I didnt need activation, we were checked in, they made us wait about an hour for customer service to go get the phone, when I asked how much longer they said it was still going to be long because there were 3 people ahead of us, I dont understand why I had to wait so long for someone to just just go grab a phone for me to pay when I was not activating at the moment, horrible customer service.

Terrible customer service good luck here. Maybe youll have better luck than I did. Asked for help, and the only help I got was a 16 min youtube video

I purchased a 50 inch tv on August 12th. I bought the warrenty, paid for delivery and set up in my home. Delivery was the following Thursday. After waiting all day best buy called said inventory was backed up and it would be the following Friday. I was understanding as they said the delay was due to the effects of the Covid virus. Then Saturday, no delivery, no word from best buy so I called. They then said it would be the next Friday. I got really frustrated but ok. They called said it would not be delivered again due to inventory. My question, and its not unreasonable, is why would you take my money for a tv you cannot Gaurentee is available?? R C Willy had same tv in stock which was delivered next day. Get it together Best Buy!

I went inside to use a gift card I have had for awhile.I am trying out a pair of earbuds, I am not sure if these will work.Hope I dont have to return or exchange them.It went quick & easy.

Left to buy my electronics year always have big righty best place to buy phones computers laptops you name it

Day after Black Friday and I got hoped immediately. Adrian the sales person & tech was amazing! Told him what I needed he made a few suggestions and didnt try to upset. This is the Best Buy on Marks, Henderson NV

I went today to buy a 1 Tarabyte SSD Hard drive. I talked to several employees and they said that they were too busy to help me. Finally after about 20 minutes, someone said that if I waited by the check out counter, they would bring me what I asked for. I waited another 20 minutes and then left. None of these employees I talked to were very nice. I wouldnt recommend going to the Best Buy in Henderson on Marks St.

I go to BEST BUY for all my home theater and home electronics. There is always helpful staff to assist you with a question on an product. The geek squad offers great tips on computers and home networks.

This place is okay. The parking lot is a hot mess. Since they are right at the edge of a main through road, people dart through and you have to be careful when heading to or leaving the store. Service is okay; you have to look for help if you need it.