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Frontier Collisions Ltd
174 N Franklin St, Hempstead, NY 11550, United States
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Frontier Collisions Ltd
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av
Review №1

The inspector (Lady) is an a professional and knows what she was doing. Excellent work. Thanks.

Be
Review №2

Was in a fender bender and took my car to Frontier Collision. They were very professional and did an excellent job repairing my car and the service was so quick. Did not wait long to get my car. I like there work a lot. No complaints

Kr
Review №3

We had the abnormal issue of having to wait three months for a headlight to actually be made because none existed in a parts warehouse in the world. Nonetheless the folks at Frontier were so courteous and professional. The work they did on the vehicle looks like nothing ever happened. I would definitely recommend anyone with collision inquiries to go here. Ingrid, Bob, Andy and Mike thank you all

Dr
Review №4

This is the second repair I had to have this month. I had minor rear damage as victim of a hit and run while parked that Frontier fixed. Looked like new! Fast forward two weeks and I was hit in an intersection. Right back to Frontier. This time my front end was totally smashed. I was doubtful it could be fixed because my car suffered pretty bad damage. Frontier delivered my car repaired and looking good as new. And even cleaner and shiner than I bought it in 😁. Customer service was top notch. The ladies are friendly and helpful.

Jo
Review №5

Great polite professional staff on time no bs shop

Sa
Review №6

This is the second time I have used Frontier and I have been extremely happy both times!! First time my daughter was rear ended and needed a whole new bumper!! What a fantastic job they did with the repair. You never could tell it was hit. Fast forward to my car being scraped as it was parked on the street . Older gentleman scraped the front left side side panel and trimming over the front drivers side trimming practically pulled off and scratched front lower panel. Got the car back as good as new!!! Highly recommend this place.

Ke
Review №7

Be aware this company. My car got robbed after they towed my car. !!! I went to their towing garage after finished 4 hours check up at hospital, I see My car got lobbed. they said their surveillance camera did not cover the location where my car parked. I have report to police but until now I did not get any answer. Nobody take care of your property. they just take advantage when you have accident.

A
Review №8

Made the photo inspection process quick and easy. Will be back for other vehicle needs.

Ma
Review №9

I haveve been to that shop 3 times, everytime they do an excellent job. You can even know that the car had an accident. I would refer them to anybody & the people that work their are also very pleasant, theyre the best

Ed
Review №10

Today I had the opportunity to visit this establishment for an insurance photo inspection, unfortunately I was initially attended by Danielle who apparently was in a bad mood as the customer service she provided was far from desirable.I was then attended by INGRID who was super attentive and friendly in solving everything related to my car. I give her five stars for the service I received. That said, Ingrid, Thank you very much for your attention and professionalism. As for Danielle, I think she would benefit from a courtesy class to polish up her customer service experience.

Da
Review №11

Great quality work and very professional

gi
Review №12

I have had 3 of my Jeeps worked on at Frontier Collision. 2 previously and one is there right now. I would never go anywhere else to have my cars worked on. Unlike the few people who seem to have had a bad experience I have to wonder about what the missing details are because my experience there is all good. I highly recommend this shop for the fine work they do, the courteous caring staff who are all very attentive, and the hotter than holy hell mechanic who always knows how to fix any problems quite efficiently!

Ha
Review №13

My rear window on my M4 convertible broke and I came to frontier to drop my car off. Bobby was such an amazing person, he even offered to drive me home himself when I came to drop my car. Daniele was super assertive and kept me informed throughout the whole process and was super sweet. This will be my go to body shop from now on!

or
Review №14

I got into an accident and was sent here by my insurance company. The job turned out excellent. You couldnt tell the car was hit. Would definitely recommend to come here if you need any body work.

Ja
Review №15

I did use frontier a few months ago in 2019. Frontier collision does have very skilled workers, however management not so much. Owner bob is a jerk. Did not seem to have any disciplinary measures of restraining his disrespect onto other people inside the building as I witnessed. My car however came out perfect when it was worked on a few months ago. The workers deserve the credit here. The management needs improvement.

Li
Review №16

I’ve been here 3 times and everytime the process was simple and quick!! They really take care of you here!! Great customer service!!! My car always looks brand new when I get it back. I never will go anywhere else this is always my go to place!! I highly recommend frontier collision if you need work done!!

Eb
Review №17

Ive had my photo inspection done for different cars over the years and there is this one nasty girl there who for some reason always overlooks me I thought she didnt like black people until my husband came in after me and she ignored me completely when she finished talking to a coworker she addressed him immediately so I guess she just isnt fond of women she has done that on at least 4 separate occasions two of her coworkers expressed that she does that to women......that is definitely a problem. I like it there because other than her and her attitude its a comfortable atmosphere and they get it done quickly.

Na
Review №18

I had my entire Car painted and some minor body work done and the work was excellent. Everyone from the person who wrote up my estimate Mr. Bob B. to Ingrid the office manager and last but not least Ben. Eveyone acted very professional and caring and I will recommend this business to everyone. I gave 5 stars because frontier is one of the best around!

Au
Review №19

Friendly staff.. family owned. I’m so happy with their work.

Ju
Review №20

Excellent service. Ben and Dan are very great to work with. Brought in my lease, feel comfortable about it because they guarantee their work for life. Ingrid is very welcoming as well, she keeps them all in order. Made the whole ordeal very convenient & efficient. Thank you!

Tr
Review №21

Frontier Collision is a CLASS ACT from start to finish. They do an Amazingly PERFECT A++++ auto body. I can not say enough about the quality, service, price, turnaround, and outcome. It was quick and simple to drop off- they put you in a enterprise rent a car straightaway while they work with the appraiser to figure out the pricing with almost no involvement from me. No need to go all over the place- just give these auto body magicians your keys and sit back and relax. My car was returned showroom new with a awesome full on shine. The paint matched flawlessly and the lines on the places that were replaced were dead-on like new. They even took care of a minor dings I had which was not covered. Their customer service are the pros pro so professional and beyond helpful. It was returned in a short week cleaned inside and out. I did not at all expect it to look so fabulous. The car was garage kept while repaired. I would highly recommend to anyone! Thanks for doing such an Amazing job Frontier Collision!!

El
Review №22

I have had my car repaired here on several occasions and the people at Frontier are so accommodating and organized. I would never take my car anyplace else. The work they do on your car is great. They will tow your car to their shop and set you up with a rental before you go home!

Al
Review №23

Great job in repairing my car. You would never know it was ever damaged. Highly recommend Frontier Collision.

Va
Review №24

Twice in 1 year Ive used their services...and I am extremely happy I did. Great customer service, fast turnaround for my vehicle and fair pricing. Thank you guys...Chris, Bobby, Ingrid & Lynn.

Le
Review №25

Nothing but positive things to say about Frontier. I had my car fixed there after being hit. I spoke with Chris who was very professional and considerate of my situation. Customer service, communication and quality were all top notch. I highly recommend them!!

De
Review №26

I would not recommend this shop for your auto body repair. My bumper repair required 2 extensions through insurance and it took over a week longer than the original estimate. Throughout the process nobody reached out to me to give me updates on my repair and I had to call multiple times/leave messages to get updates. On the day I went to pick up my car I had to wait an hour in the shop because they forgot to do some finishing touches/documentation. My repair went well, however the process was very delayed and there was no communication with true customer.

Do
Review №27

Got rear ended on my way to work. Got a recommendation from a friend to go to Frontier. Very glad I did!! The damage is fixed and my car looks better then when I bought it!

Yv
Review №28

They fixed me mirror when it got hit off twice and did my inspection for my insurance with both cards fast service.

La
Review №29

Such a professional business! My mother and I both had our cars fixed here, and are so impressed! Both the customer service, and the quality of the work is impeccable! I recommend everybody to this shop if you want your car done to the highest of standards, and professionalism. Awesome place!

En
Review №30

Five stars for frontier collision in Hempstead. Had a minor accident and went to one place and he wanted to charge me an arm and a leg for something I thought was minor. A family member recommended going to see Benny at frontier collision and I was glad I did. Amazingly friendly and upfront with all the work and his price was much better than the other body shop . Very happy with the work. Dropped off the car Thursday and it was ready last night (Friday ). I couldnt pick it up Saturday and it wasnt an issue for the shop. Quick turn around and great service . Highly recommend this body shop !

Ro
Review №31

Dan and the entire team are extremely professional and do fantastic work. They complete the work in a very timely manner and at a high level. I recommend highly

Ne
Review №32

Very Friendly and helpfull staff

Fr
Review №33

This the most professional, honest and polite staff I have ever encountered. Had my car repaired in timely fashion. Glad to have found them!

Po
Review №34

First, I would like to give a shot out to Ben & Bob (and a very sweet lady who keeps the paperwork in check)!!! :)They were kind, did excellent work, and were reasonably priced. My car looks like the first day I bought it---Im in love with her again!So, on a scale of 0 to 10.. and 10 being that feeling that I had when I purchased my car 6 years ago ----Ill give these guys a 9.8!!!! #happy customer

Je
Review №35

Frontier collision is one of the best shop I had ever walk in to..great service

Jo
Review №36

A well operated business. .friendly, courteous and professional staff..exceptional repair work.I highly recommend them

Le
Review №37

Highly recommended, state of the art technology. Fair and compassionate especially when you are already stressed out from an auto accident. I felt very reassured. Now, well see after the work is done. Ben and Joey are very professional

Ke
Review №38

Do not get your car repaired here! I never once was called with an update and when I called I was usually told I call you back in 15 mins and then never heard from them. It took 50 days to get my car back and when I got it back it was given back to me with taped key and died in my drive way the next day. Then when I got it back the second time it still had all tires pressure lights on, automatic doors not working correctly and the frame was still bent! Insurance ended up retotalling my car because of how bad the repair was!

Ja
Review №39

My Geico insurance recommended this business when I got into an accident. Everyone from beginning to end was warm and kind, diligent and communicative. They were right on top of the situation and took control.The transition to get a rental was very smooth since Enterprise was on site. I left my car feeling secure despite of the stressful, traumatic accident I just went through.

Ja
Review №40

These bad reviews are a joke.. Ben & his team are the best. these guys are great and will take care of you. I always take my cars to this place. theyre the best

An
Review №41

Great shop even washed my car would recommend to ALL

Ta
Review №42

DO NOT COME TO THIS PLACE!!!! SHADY owner (named BEN) and employees!! If you come here you may get beat up!!! They recently beat up a helpless young man on their property (5 against 1)! They stalk and try to scare young girls and women! This establishment is disgusting and will reap what they have sown! They don’t even deserve a 1 star rating! God sees what YOU have done and it will not be overlooked!!!! PLEASE DON’T BE FOOLED BY THIS COMPANY WHO PAYS FOR GOOD RATINGS!!!!!👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

Cr
Review №43

Attentive to details quick and reliable service. The guys there are great and they know their stuff!

Ja
Review №44

Highly recommend! Customer service is really first class, top notch.

Di
Review №45

I was pleased at first based on the speedy repairs but that’s when I realized why the repairs were done so fast. They did a horrible job on the inside. When I opened my trunk, you can hear glass and debris sliding down inside of the trunk. The bumpers weren’t aligned properly at all, you could see the gapping. I had to take it to a second body shop to fix the repairs Frontier Collision did. Will never go back.

Ma
Review №46

They Rip people off and lady behind the receptionist desk is rude and racist. Owner Bobb is also a fat rude jerk. There work is below average with top class prices. Do not go there.

Ri
Review №47

Great place and great service, very nice peoples works there , Thank you to the inspector Lisa H >>>> 2012 Jeep Grand Cherokee

Em
Review №48

Great place and great service, very nice peoples works there , Thank you guys for the service you previously offered me.

Pa
Review №49

Terrible place to bring your car people are very rude they don’t listen and try to tell you what to do. Not professional at all would not recommend

Ph
Review №50

A guy called Michael that works here is very rude and impolite towards customer. They DO NOT take card for towing fee, and rediclusly charging for 2 days towing fee within 24 hours, aviod this place if you can. Thank you.

ja
Review №51

Usually when you are a repeating customer, you expect to get better or similar service than the first time. Well, unfortunately I got the impression that I was more of an annoyance than a loyal customer especially through my interaction with the white lady at the front desk and some dude, whose name I dont care to remember, who assisted me. It took them 7 days to fixe the car and no one bothered to return my phone call where I inquired about an estimated repair time. Even when the car was ready, I had to call to get that information. And, to make matters worse, the car was returned to me all dirty (they cleaned it the first time)... The repair itself was ok. I was not wowed at all. Long story short, they have lost any future businesses from me or from any of my friends or families.

Te
Review №52

Great place friendly and very helpful. Would recommend them.

bo
Review №53

How can I download my video of the rude customer service i received today? this was an absolute horrible experience Ive ever had. The young lady in there is very rude and disrespectful. I will be at the Mayors office about this business in Hempstead.

K
Review №54

Tow truck driver was very nice.But that was about it was told one thing by one person and when i came back no one knew what i was talking.nobody cared.. the response i got was call the dvm and see what they tell you..after they junked my car with my plate on my car.no one bothered to even call

Jo
Review №55

They Are Great Nice Costumer Services And Great Job They Do IN My Car luck like new

Ms
Review №56

Brought my car in to be serviced on August 14, 2016 today is November 4, 2016 and the car is still not repaired. There is no excuse for the run around and total incompetence of this shop. I got three calls telling me to come over the car is ready and when we got there they said they still needed parts and were sorry. I am so very sorry I did not listen to my insurance company and have my car towed somewhere else. If I could give them negative stars I would.

Al
Review №57

Shadiest business around. Will intentionally lose things are try to overcharge you in anyway possible. Never met a more dishonest business in my life. I hope I never have to deal with a company like this again.

An
Review №58

Terrific place, treated me beyond excellent

Ju
Review №59

Great performance. Repairs were spot on.

Jo
Review №60

Not a quality collision repair shop.

An
Review №61

Good professional people welcome with good prize.

da
Review №62

Terrible customer service, waited over an hour to get my car out and they couldnt care less. Eveyone had an attitude as soon as I arrived. Please do yourself a favor and dont dont do business with these people.

P
Review №63

Theres an Enterprise representative on site to help you with a rental while your cars being fixed. Have your claim number ready for them to help you.

Kr
Review №64

Terrible and unprofessional service. Everyone here is unbelievably rude and disrespectful from the minute you walk in the door. Especially the owner Bobby, please take your business elsewhere. And who doesnt accept debit/credit cards in 2019?

He
Review №65

Professional and courteous staff.

Ra
Review №66

Great work and nice rates

Da
Review №67

Great costumer service

Sh
Review №68

Great

Je
Review №69

Good staff

Ca
Review №70

Excellent Service

A
Review №71

GREAT GUYS

Li
Review №72

Great

De
Review №73

Great service

Tr
Review №74

Very happy!

ji
Review №75

Fair

Au
Review №76

Very well

Information
24 Photos
76 Comments
3.9 Rating
  • Address:174 N Franklin St, Hempstead, NY 11550, United States
  • Site:http://www.frontiercollisiontowing.com/
  • Phone:+1 516-483-6570
Categories
  • Auto body shop
  • Auto repair shop
  • Car detailing service
  • Towing service
Working hours
  • Monday:8AM–2PM
  • Tuesday:Closed
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:8AM–5:30PM
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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