We had new struts put in my son’s 2015 Chrysler 200. They took our car right away and had it ready when they said they would. Max and Hilda were both very polite and professional and very helpful and understanding. We will definitely use them for future service or repairs. And they used factory parts!

The service quality is excellent and I trusted their advice. The work to the vehicle was completed and the car drives perfectly—everything went off without a hitch. Max was a big help and a pleasure to work with and chat with.

I brought my vehicle in for brake noise and they advised me that the rear brakes were worn out. Since I had replaced my fronts about a year ago I went ahead and replaced the rear brakes too. I use my vehicle to tow and good brakes are important. When I left the shop my brakes were a lot better. However I quickly noticed that the front brakes still made some noise. Midas went ahead and replaced the front brakes under warranty. I was very happy with my service.

I had the pleasure to have met Max and the awesome mechanic joe. They were very patient with me. They did everything that they could to find out what was wrong with my 2013 ford explorer and worked on prices with me and were very professional on explaining the issue with my truck. They worked on it with time and Im happy to say Im back on the road with no issues.Thank youHawthorne midas crew..Iris..👌🤗

Last year I purchased a service to have my brakes and rotors replaced and paid $700+ upon leaving the business I noticed my brakes were still making noise so I took it back, employees told me that they did not hear any noise but went ahead and replaced them again. This problem persisted 3 times before I finally decided to just deal with it, my brakes worked just the noise was unbearable. Fast forward a few months later I take it back because its worse, employees told me they took my car for a drive and did not hear anything so and was unsure what the problem was. The customer service is and was horrible, the manager was rude and dismissive and Im pretty sure its because I am a young black female. Ive contacted corporate in regards but please do not use this company. Go somewhere you will get your actually problem fixed at.

They love to drain your wallet. Had to make a deposit on tires which is unheard of; And they ripped my sister off $60. Just think twice before going in.

If I could give Midas 0 stars I would. I came in for an oil change, and ended up needing four new tires. They ended up taking more than what they should have, and tried to make up excuses when I told them I wanted change back. They tried to pin it on me saying I told them to “keep the change”. They gave me such a big issue on getting my money back, and I still never fully received the full amount. Think twice before going as they are completely unprofessional.

The MOST professional staff I’ve seen in years! They really care about their customers! Prices are best in area! Communication is the BEST I’ve seen to date! They keep in touch via texting and their quality service beats most local mechanics. I tried them by accident but I’m a customer for life now! Thank You!

I think the shop was good. They helped me out when I was in a pinch. Customer service was excellent. Its a mechanic shop so what do you expect. I would say they reliable.

Do NOT go here for anything other than routine maintenance, unless youre okay with paying 3-7x more than what a reasonable private mechanic would charge, or unless youre fine with getting deceived into performing unnecessary repairs. Dont trust their facade of professionalism.This Midas billed me $340 for part number KYB341942, which can easily be purchased on the internet for at most $57 (can Google it). Thats a 600% markup for a single part! This Midas also heavily pressured me into replacing my intermediate exhaust pipe. I declined and went to a private mechanic for a second opinion, who said the pipe does not need replacing. Midas wanted to charge me $480 to replace this pipe (originally they quoted $600 for the part alone, and were generous enough to waive labor costs). A cursory Google search reveals that this part costs no more than $150. So even after their deep discounts, Id be paying probably 2x what a private mechanic would charge.I dont write reviews often, but I felt compelled to write this one so that no one makes the same mistake of trusting these people that I did. This store engages in deceptive and manipulative sales tactics that are probably borderline illegal. Do NOT give them your business -- unless you like getting ripped off, of course.

Fine service. Got me back on the road right away!

The staff were amazing. They explained what I did not understand. Car was completed in 1day. I only wish I knew them last year. I will definitely go back and I highly recommend them!!

Very very very nice employees, very prompt service, friendly and helpful. Will definitely return for more car care.5 stars, 2 thumbs up.

Very friendly staff and was in and out! Will recommend to friends to come here.

Midas team performed engine valve adjustment maintenance on Honda Odyssey service properly . They also got the broken part to be replaced the same day. The noise disappeared. I am happy with their service.

Staff is friendly, but they are unprofessional. This was my first time using Midas, and it was a poor experience. I was overcharged for what seemed like a common repair. I was also left waiting hours for it to be done, after being told it’d be finished in the morning only to be told that morning they “don’t know”. Had to completely move my schedule around and take off a day of work, so I’m very disappointed that I overpaid for this service, or lack thereof.

I was visiting from out of town when I developed a brake problem on a Saturday. They went above and beyond to fix it same day so I wouldnt be stuck until Monday. Nice and easy to deal with. Good prices too.

I took my 2011 Nissan Rogue in for an oil change and a tire rotation. Upon rotating the tires it was discovered that my front axle had a crack on both sides. Since I just got back from being out of state I was so relieved that nothing had happened on the highway. I had the axle replaced, rear brakes, shocks and struts and felt like I left the shop with a brand new car! They even got me a ride home while they worked on my car. Everyone is very friendly. Thank you Hilda for getting me a ride home!

The best place to get your car fixed. Friendly and personable service.

Went to check the alternator and compressor. 1st, Hilda is the sweetest and most accommodating (within her power). We called a few places and everyone gave us the run around about pricing. Hilda was direct on what we asked. Made us aware that it could be something else but according to what we were directly asking, she didnt BS us. She said what it was and thats it! She also was made aware of our circumstance and worked with us the best she could. We arent unreasonable so we went with the flow. Thank you Hilda for your guidance and help!2ndly, the mechanic, JOE, is THE BEST!! No lie! We were fortunate enough to have Joe work on our car. This man works efficiently, effectively, and with integrity! Joe is the car whisperer. Going just for the alternator and compressor but Joe literally saw everything! After working on our vehicle, we had the pleasure of having a quick discussion about the history of the car and he knew everything before we could even say it! He analyzed it all. Even went above and beyond in ensuring to do some minor adjustments as needed. Weve been to a few highly rated places and they absolutely did not go above and beyond like Joe. Simple things like ensuring wires werent hanging and doing minor adjustments that the other highly rated places just left because it wasnt what we went for. Its business practice like this that keeps customers coming back and were grateful! Found them through a Groupon and have been going ever since do to their work ethic and great treatment of their customers. Thank you so much guys!! We drive almost 20miles to get to them and will continue! Theyre stuck with us as long as we live in NJ. Thank you so very much for the excellent service you provide! Well be seeing you again for sure!!

This place was great and everyone was so nice! As I am sitting there, talking with the awesome guy in the office, regular customers kept coming in asking their advise on their cars. This is where I will be going from now on!

Visit a few weeks ago. Early morning i go on Website says 4:30pm is available for a oil change and tire rotation and i pick it. I have to call 2 hrs later to have the guy say 4:30 is too late. If its too late then it should not be in list. I change appointment to another time. After visit is over. I find wiper fluid is too low and while they did rotate tires they never checked pressure either. I checked pressure and all tires are 4 pounds too low. Yet all of those items are checked off as ok.I have used midas in the past and will again. But not at this site! Lazy management and lazy workers.

This place is the best! They are honest and professional. They don’t overcharge like most shops, I came in needing a centerline pro exhaust installed for my Alfa Romeo and they did it immediately and with total care. Will be coming back for sure to do all my Jeep Wrangler mods. Wonderful outfit across the board

Hilda, Sal and Max are great Midas staff their recommendation and effort were really great and appreciated

Good service. Great price. Saul an Max with within my bidget to make it happen. Got 4 new tires, alignment an oil change.

Great job at a reasonable price.

Dropped off my car in the afternoon as it needed a new starter. They were able to fix it same day which was great. Very friendly staff.

Got ripped off and overcharged while undergoing general repairs and maintenance for my car. I will not be returning to this place of service.

Great service Im very satisfied with the results on my car I recomend they are Awesome!!

Great experience, smart counter service, one-and-done, fair and honest.I had a mission Saturday to get my car fixed up. I had stopped down the road earlier that morning only to be turned away from my regular shop who asked if I could bring it back later. I remembered seeing Midas on my drive and decided to stop in and see if they could help me. Max was at the counter and energetically got my car in the back, helped me get a couple new tires and fix some of those nagging issues (you know - the Ill fix those when I get a chance ones) Initially there was (as there always is, please know this before ever owning a car - repairs will usually run you a couple hundred) an initial sticker shock at the full quote. Saul heard my hesitation and started segmenting the bill and helped me manage the repairs in chunks until we came to an agreement on what I was able to have them do. There was a third person helping me as well (I appologize for not remember her name but thank you) who helped me put together the financing. Once everything was in order Saul ran out to get my tires. An hour later all the repairs were complete and my baby had a new pair of shoes. Thank you to the Midas team (and the technicians who worked on my car though I did not get the chance to meet you) for making my life safer on the road.

They were great, and honest. and I’m a very tough critic of auto mechanics

Very simple: schedule a web appointment and come in. My car was looked at and serviced immediately. Staff was very courteous, friendly and informative. Services were reasonably priced. Would definitely come back! A+

Joe was very meticulous and accurate with my alignment. Hes very open to answering any of your questions and is highly experienced at diagnosing issues. Highly recommend this guy wherever he goes.

I needed an oil change and tire rotation so I decided to give this site an opportunity to gain my business. I walked through the door into the waiting area yesterday, found a guy sitting down and into his mobile device. I waited for him to acknowledge me but after a few minutes another guy came out (tall with a beard) and looks at me and says... do you need anything? At that time the guy on the mobile device looks at me and said that he didn’t hear me come in (the door makes a loud noise) but I understood so I asked him if it was possible for me to get an oil change and tire rotation, he responded that they were booked but I could make an appointment for the next day, which we did. Today I arrived 5 minutes prior to my appointment and waited for a guy to come out of the restroom, he asked if I needed something? (I guess good morning it’s not the norm at this location) I informed him that I have an appointment for 10:00 AM so he nodded his head and proceeded to unpack his lunch, then answered a phone call and left me there. Who does that? I guess they have never heard of customer service, nonetheless I will not come back to this place and wouldn’t recommend it to anyone.

Called in the morning for a tuneup last minute. They took me right away. Very satisfied. Pleasant ,efficient ,and courteous.

Finally a place you can trust. They make a great team.

They did excellent work repairng the exhaust pipe that had a hole in it. It is rare to find a mechanic that embraces the idea the you can repair rather than replace.

This has been the only Midas shop that Ive been to, where I can say that the mechanics and staff are totally honest regarding repairs that might be needed. And if any repairs arent needed they are honest enough to tell you so.This is a great place .... very highly recommended !!!

Those guys that you can trust ..I bought my 2 cars for the oil change and other services and they gave me a very decent prices. The guys inside the shop had a very good experience in almost all the brands.Highly recommend ...

Great service at a reasonable price. Very professional and accommodating. Would recommend for sure!Joe

Honest, fair pricing, friendly, and they know what they’re doing. What else can you ask for? I moved 10min further away but still come here. Hope to for years to come.

We popped in unannounced on a Saturday and were quickly accommodated! Hilda even gave us a ride to and from a nearby hike while the work was being done. Family level care! She is great! And the mechanics are also very bright, smart, and truly care. Excellent.

Excellent work and customer service

Very good at explaining the issues with my car.

Max was professional and detailed. Car got turned around quickly. Highly recommended.

Really nice place. They dont overcharge people from what I experienced and saw with a few other customers. Most places say you need a new this and a new that and half the time you have no idea if they really replaced what they say they did.This place is owned and run by a VERY nice husband and wife. I didnt catch their names but they were nice and friendly. They are just hard working people trying to make the community better. I will return for all my auto needs.

Great work, genuine people. Talk to Max, very knowledgeable and very nice guy. Prices are extremely reasonable, and the work is top of the line. Highly recommend.

This place is amazing. I’m a college student, they worked with my budget and my availability for time. They kept saying “we care more about your safety than money” they drive you if you need a ride. The staff is so kind. Highly recommend!

Hilda and Max always take their time to explain what is going on with my car. Sol always ensures to give me the best deal for any of the repairs I need. I refuse to take my car to any other location.

Worst service. I been there for oil change. They charged me double. They did not honor my valid coupon. They just ignored the coupon. I didnt want to fight for $20 bucks.Im just staying away from this place forever.

Saul and Max are great! They quoted me a price and estimated time for the work to replace my entire exhaust system. Not only did they beat other quotes by a large margin, but the work was done same day. Unbelievable customer service an Max playing classical music was a plus. AAA service

I only came to this location because I had previously gotten into an accident nearby and I needed emergency work done on my front right tire. I called the location ahead of time and spoke with Fernando (active manager on duty). He was extremely understanding of my situation and guaranteed me that I could come in right away to have my car looked at.Once I arrived at the location, Fernando and his team evaluated my car and then presented me with the options that could have been done to fix my car. Fernando made certain to to over everything in great detail with me and helped me understand certain aspects of mechanics that I did not understand. He was also very sympathetic to my situation.Fernando worked very hard to find the necessary part needed (front wheel for kia spectra 2009) to fix my car. When it looked like that I would have to wait a few days to get the necessary part (due to it being the weekend) he was able to find a vendor that could get the part to his shop the next day. Because of this, my car was ready the following day.Fernando and his team handled my situation perfectly and were able to get me back on the road the following day. I recommend this location to anyone based on the great car service and the customer service provided by Fernando. He was extremely nice, knowledgeable and realistic with all the different aspects of my situation.

The manager behind the counter got me all original parts for more than half off from the dealer price. . They brought me to see what was wrong and worked with me on the price and were constantly in contact. Even offered to drive me somewhere if I needed. Great place and nice people.

Excellent service and employees.

Great service and job always done to satisfaction

Been a customer for a few years now. Great mechanics and accomodating staff. Up front about pricing/repair time/etc. Thanks Sol, Hilda, Max, and the rest of your crew!

This shop is a great place to have work done on your car. Max at the front desk is not only extremely knowledgeable & curteous, but he only has your cars best interest in mind. I bring all our vehicles here and they are well taken care of at very fair prices. They do not sell you or try to push any unnecessary expenses, these guys are an excellent local shop that take care of you cars needs.

Max and the guys know their stuff. Fair pricing excellent service.

Highly recommend Hawthorne Midas!! Great service, fair pricing and an interest free payment option! Went in for an oil change and low tire pressure lights.. turned out 2 tires had nails. Fernando gave me a few different options including repairing the old tires. I opted for 4 new tires (almost 50k miles). He had the tires the next day. I dropped off my car around 8:30 am and had it back just a few hours later. Very satisfied w the entire experience.

Sol, Max and Hilda all were an amazing help from the moment I walked in the door. Happily Max assisted me with my groupon and walked me through the process. Sol and Hilda both assisted me during checkout as well as any questions I had! They finished everything earlier than anticipated, and I almost forgot I was waiting. I definitely recommend them, and I will be back. Thanks again Midas!Bee@jerseyqueen201

Had lots of work done there. Had a problem with my brakes one year later. Owner replaced the brake and rotor quickly at no charge. I trust them for all my work.

If could leave no stars I would, rude on the phone day before. Then I STILL gave them a chance at my local $. Show up and has offended didnt have an appointment? Didnt know we were going in a date, just wanted an oil change. Went 7 min down the road had the best experience ever, didnt have to leave my truck. Go see Terrell at Valvoline in Rochelle Park.

All ways treated with respect and never tried to sell me something. Not like the one on Rt 17. Liers. With 2 boys driving Hawthorne is my place

Good Customer Service. Very polite and professional.

This place is fantastic. My husband and I took my van here for the first time to get some work done and they were very professional and got the work done in a couple of hours. My husband said the owner was very pleasant and nice. I went to meineke to get the same work done and they had my car for 4 days and never began working on it. Thanks to meineke I found this place and this will be where I will be going with all of my cars from now on. They are great.. Highly recommend everyone to just stop in and check it out. They work with you.

At first this place was ok to get my oil change. Then everytime i brought my car to get an oil change they would come up with this is bad, thats bad etc...it came to the point where they told me that it felt like they were only being used to do an oil change because i wouldnt do any other repairs to my car. I mean seriously if i know another mechanic that would charge me cheaper i would go to the other place. I even took my car once to do the wheel alignment and at the end after charging me they told me they couldnt do the wheel alignment because ghis other piece needed to be changed. I got charged for something that wasnt even done to my car. Horrible place to take your vechicle after the first time. Will never come back to this place again. Charging me for something that wasnt done smh

Clip Joint. Stay Away. Its a well worn path they take you down. Its more than just one thing as others on here have stated.

Took my bmw in the other day.. Surprised to say they fixed my check engine light within one day. Since I needed my car the next day for work, they even dropped it off at my house after hours. This will definitely not be my last time coming!

Dropped my car off at this Midas for a second opinion over a year ago. I had been told by another mechanic I needed new shocks in both the front and rear which would have cost over $2100.00. Turns out it only needed an alignment ! A few months ago I began to hear a vibrating noise and feared the worst...Max and Sol assured me I only needed two new tires. Sure enough they were right. In under a year this location has saved me thousands as opposed to less reputable local mechanics. Rest assured the staff at this location is trustworthy in an industry where everyone else is looking to rip you off...Now I would never consider going anywhere else. I trust their work and their word implicitly

Scheduled an oil change with ease by phone..oil change and tire rotation but knew i needed a tune up and brakes from the dealer..Midas gave me a quote that was below half of what dealer wanted to charge me..and had it done in half the time..5 STAR sevice and extremely nice..i am truly impressed but also very thankful..a job that was going to cost close to a grand for less than half...its a no brainer..i HIGHLY RECOMMEND!!

All the bad reviews are true! I went there to check my brakes and I was told that they have to change rotors and brake pads and it will cost me about $700 I said no thank you. I went to another mechanic and he told me that the brakes are fine.

Better than a typical oil change place. they also offer multiple services beyond a simple oil change.

My car is Aveo 05 getting up in years Max at Midas apprised me of what should be considered and cost.All was done in one day and results obvious in car handling etc

I went to this Midas for an oil change. They did the oil change quickly and I was able to pick it up during a lunch break. However, I will only give one star because they tried to convince me to have work done that my car did not require. The one item they said was dangerous and needed to be done quickly involved the rear brakes. They claimed my brake shoes were completely shot and had ruined the drums. Including a fluid exchange they wanted to charge me over $400. I went to my regular mechanic who said that the brake shoes were at 80%. I will not return to this Midas location.

Best service around! Good prices and great staff.

I recently just bought a 2002 Toyota Corolla thats been needing some work to it. Im super happy with the results from the work thats been done from the employees at Midas. Theyre knowledgeable, people oriented and friendly. The car right now is at midas getting a new thermostat and getting the radiator flushed. The car is going to be another step to tip top shape, and with the excellent help from the employees, I have so much faith. If Midas was in a conversation, Id definitely recommend Midas in Hawthorne nj.

Place is fair with pricing, staff was helpful and work was done fast. I had a Flowmaster outlaw cat-back exhaust system installed on my Chevy Silverado and the guy did an excellent job. I would definitely recommend them to friends and family.

I had bad experience with Midas very unprofessional Service writer As customer you want feel welcomed and not have service writer on his phone the whole time even when he went to charge me he was to busy texting and this would be my last time ever going there

I HATE BAD CUSTOMER SERVICE! I called them to ask questions since it was going to be my first time getting an oil change from them. I informed them that I was coming and when I got there they said they are too busy when they could’ve told me over the phone.

Where do I begin to explain how great this auto repair shop is. They were all so welcoming, accomodating, and friendly from start to finish. I have had my fair share of running across different mechanic shops. But this Midas location was top of the line. Unlike most places, they werent looking to rob you for your money, they actually worked with you and gave the all options. Lastly, to soften the blow of now waiting in the shop two hours for your car to be repaired they offered to take us somewhere local. My fiance and I chose the mall and it made time go by super quick! When we got back the, the car was finished and we were all smiles. Its nice to go to a place that is typically a daunting place, but actually walk out saying WOW what an awesome experience thank you Max, Sal, Hilda, and our technician for getting the job well done! We will definitely be back.

This is my first time going to Midas for any service today they dit4 - Wheel Alignment good costomer service love it thank

Very friendly staff and they get you out as fast as they can.

I had my brake calipers, brake pads front and rear fixed in July 2017 at this Midas locAtion. A year later same issue arose even though I had understood calipers were to last 50,000-75,000 miles . The pads were also in need of repair . This Midas shop fixed the pads at no cost as under warranty, however charged me for the calipers full price as they said I was 6 days past warranty ( I had no idea they had a warranty for just a year as I assume they would last a lot longer ). I have called the shop twice and spoke with the manager Max relaying my dissatisfaction with I suspect could’ve been faulty parts first used in 2017 and asked for a return call from the owner . Both calls were made in August with max saying he would pass my info to the owner . I still have not received a call back and plan to escalate his further. My name is Adam and again no follow up calls or anything to satisfy my issue from this shop , Feel extremely upset . Poor business practice and customer service

Friendly, honest and competent... I will bring all my cars here going forward.

I called the shop before taking my Odyssey EX-L, which needed a tpms in front tire. I asked the person answering the phone if they would be putting Honda OEM TPMS in my car and he assured me of that. I took my car next day asked them about the cost edtimate before they put the sensor in my car. I was told they’d be able to tell me after the inspection. After 45 minutes the parson on the counter informed me that my car was done. They put an after market TPMS in my car without my approval and tried to convinced me that was the best thing. After 30 minutes of driving TPMS malfunction sign popped up again in my car. I took the car back and first they wanted to take the TPMS out and refund me but then they reprogrammed the sensor again and told me this would not hapeen again and if it would I do not need to come back again to get refund. Guess what, after 10 mile it came again and now these scumbags wanted me to come back again so they can take the sensor out and refund me. They are bunch of liars and have ne ragards for what they say. Stay away from this shop. Ripoffs. I even do not want these liars to give 1 star for the service they provided.

Had my van here for front brake pads. Of course they required pads, rotors, brake fluid flushing, shop fees?, disposal fees, and tax. Got out at $450 +. When there I told them to inspect the rear brakes. They said they were ok for now. Two weeks later the brake idiot light came on. Went back and they told me the van needed rear ceramic pads, both rotors, both calipers, brake hoses, brake line custom fitted, fluid flush again, shop fees, disposal fees and tax. Total $ 1000 plus. Needless to say I took van elsewhere and had a new brake line put on at Goodyear in Hackensack for $ 340. Pads and rotors, etc were fine.As a side note this was a wheelchair van for my daughter. WTH is wrong with people?..

They repaired my tire and didnt even charge me for the patch very good management here

The cant even tell the difference Between a Brake stain and cracked rotor, they told me my rotors were cracked and had to change or it will be dangerous to drive on.I took my rotors to the dealer and they magically removed the cracks with a cloth and shows what they were only stains.They also over charged 50 dollars a tire on 4 tires, which they didnt even bother to check to see if they installed right.the car lost tire pressure the same day because they misdiagnosed the issue. almost crashed.

They charge to much, went to my local mechanic for the same service and paid half the price.

I had a horrible experience with this place. When u go to change oil they try to ripping off.. I never go again.. staffs all bad..

The employees in midas are excellent workers, honest and fast thank you midas

Friendly, informative, and quick 👍

I also had bad experience.. would suggest going elsewhere

Great job, nice workers, the best price

Pricey and pushy. I felt like I was being hustled to spend more money than I needed to. I was even told to apply for their credit card do I could get more done than I could afford

How my car fixed for about a week ago were shocks and struts went to take the car out lost the wheel front driver side and did about $1000 worth of damage to my car they didn’t tighten the lugs up on the wheel driving down the road and lost a wheel I will never take my car there ever again and I will tell everybody else not to go there

Great service

Great staff!!

Great staff

Ok