Great experience from start to finish. Glen was professional and curious throughout the entire process. The carpet on my stairs came out perfectly. He even went above and beyond to add flooring to a small landing area at the top of my stairs. I will definitely use FCI again and would recommend them to anyone.
We had damage to our wood floors resulting from a leak of the water line to the ice maker. Our insurance company recommended Certified Flooring Network (CFRN) to do the repairs. CFRN assigned the work to Floor Coverings International, and Glen came by to assess the damage. Glen was courteous and responsive to our request for scheduling the repairs after our kids were out of school. Brian who did the work, was a skilled professional and did an excellent job. Overall, a very positive experience.
Efficient, dependable, polite and took extra steps. Process was easy from beginning to end.
Our entire experience was excellent from viewing samples in our home to selecting products to installation. FCIs Glen Thornton was professional, pleasant, knowledgeable, and responded quickly to all of our follow-up questions. Our new floors look spectacular thanks to the high quality product and Glens installation team who also were professional, friendly, and extremely efficient. Were thrilled with the new flooring in our living space and have already shared our great experience with FCI with friends and family.
The entire experience was awesome from Karen Tracey to the installers for both my floors and carpets. I have recommended FCI to many of my friends.