Easy experience, got what I needed, staff was helpful to me getting coupons

Love this place. Helpful staff. Lines move quickly.

Always find something I need. Have so much fun shopping here. Staff always helpful and know the store well.

Place was void of any staff except the single person with 20 people in line. Poor management creating a miserable customer experience. Wont be back.

Get there a good month or two prior to holiday for holiday decor! Great stuff! Great framing service here. Ive had several pieces framed now.

Not as well stocked as Michaels in Maryland. Did not have simple craft items for kids projects.

They never seem to have what I need. You cant find a person when you need help. I only go if its absolutely necessary.

So much stuff to look at. Fun store to shop in.

Just a side note..., I often walk through the woods from my house to the bar, which is closed, or little restaurant, whatever, and the woods has a trail that goes from the non-lot side of the restaurant through the woods and ends up right by the loading dock area of Michaels and I have never been over there without seeing all sorts of things that apparently are thrown into the woods by receiving or something, and usually you can get some good stuff for free.... just an FYI

Sometimes I find what I need. I have gone to Michaels 4x in the past 2 months looking for one item. And every time they are out of stock. If it is a popular product why dont they have extras in the back for stocking. It is annoying. I end up buying other things I dont need.

Store was clean. Wish had more selection of yard. Staff was great.

Great store for the location! Parking is pretty ample and they seem to keep stocked pretty well with everyone panic buying.

They have everything needed for crafts! They always have great sales and really friendly staff too.

Usually has what Im looking for. Has great coupons and rewards program.

Love this store, some of the staff is awesome and very funny and have the best ideas. Always thinking outside the box to.help customers succeed in projects !

No help long lines we walk out

I found the perfect crochet book. Im so happy.

Good supplier, good selection and good customer service

This is my go to place to get my hair done. If its highlights, a haircut, or even a blow out they are truly PERFECT. I usually see Michael and his daughter, Michaela. They are so KIND they make you feel super pretty and they take such great care of you. Ive been going here for about 20 years I think could be longer. Im obsessed! I would recommend this place to EVERYONE! Once you go here, you wont ever go anywhere else! Thanks for always doing so phenomenal 😊 on my hair and thank you for treating me like family ❤️ love love Michaels 💜 Hair Salon ❤️😻❤️😻 love, Katie Veduccio xoxo

Located on rte.53,in Hanover. Good assortment of household nneds,seasonal decorations. Prices are reasonable free parking.

Shelves were pretty bare. But staff was very helpful

Great selection of items for doing handcrafts, pastry decoration. Great costumer service and framing services.

Good store. Helpful employees

Pretty much always has what we need here in stock, neat holiday decorations carried during the seasons.

Can be a good store to go to if your looking for some art supplies, canvas paints etc. My girlfriend really likes it.

Walked in with a list of items 30 minutes before closing, walk over to an associate and said can you point me in the direction to everything on my list. I read somewhere that when you go to Micheals the workers have no clue. Well Im setting the record straight and wish I knew her name, but she knew exactly where everything was, very friendly, made sure I found it all and 20 minutes later I was walking out the door Happy with everything I needed. She also shared a coupon,, thats huge. I love workers that share the deals

Great variety, clean, helpful employees. Definitely needs better sales.

I go to Michaels in Hanover and Plymouth because they are closer to home, but their selection for the art supplies I am interested in is poor. And what they do have is always picked over and depleted. Hobby Lobby has far more selection (and knowledgeable staff).

Michaels is currently very picked over due to everyone taking up crafting. This is a good thing but its tough to find what you need.

Great sale and small lines at check out

Very clean and friendly, knowledgeable employees

My go to place for all my crafting projects ~~~

Michaels has such a great variety of products. They also have many gift ideas. I always end up getting in trouble, because I always find more than I was looking for. The staff is very friendly, knowledgeable, helpful, courteous & will always help when you need it. Very, very clean, organized. Every aisle labeled clearly. Love this store. 5 out of 5 for store & staff !

Great prices, there are always sales, lots of decor

To be honest with you, I would have given the store four..or possibly even five stars!- if only their employees could slap a smile on their face every once in a blue moon, or actually be nice to a customer instead of treating their customers as walking burdens who only come into this store to be a, bother, to them as employees! In fact, Im not sure if she was the manager or the supervisor or assistant manager possibly? But she was the one in charge for sure put it that way, and she was the rudest one of all! She has dark hair and shes fairly short. She came bombarding by me as I was already done paying for my items and putting my carriage back before walking out the door. I literally felt someone PUSH their way through, right by me..in a SUPER RUSH AT THAT! I turn to look who it is, while at the same time saying oh my goodness Im sorry... When I looked over, only to see, it was the same SUPER RUDE SUPERVISOR/employee, who had previously already shot over, a few grumpy faced glances, my way!- same person is now power walking away from me, never said excuse me, never said sorry. She never even addressed me AT ALL actually. But instead, continued to walk towards the back of the store! I mean, really- TALK ABOUT A BAD TASTE BEING LEFT IN ONES MOUTH! THEY NEED EMPLOYEE- CUSTOMER interactions etiquette.. Maybe Michaels should consider offering an etiquette class, for theses super rude employees, at this Michaels location. Other than that, I love the store, love the selection and the prices too! I just simply will not deal w/ppl being rude to me like that. Nope. Id rather shop elsewhere!!

Helpful and polite staff.

Very little product, shelves were low on products

To me i think they are not keeping up with the floral. They are branching out to other areas.

Im not the most crafty person but if you try to get any help at this store prepared to wait unless youre paying for something.I was here for about 20 minutes looking 4 markers or paint that could be used on sculpting foam.Every single employee at the store was on the registers... All 3 of them apparently.

Great customer service

Great store for art in craft

So good place for crafts stuff but beware you dont ever have to pay full price. Stop to get some stuff on way home, when got home looked and saw 40 percent coupon on phone which I did not get at store so I bought same stuff online gonna pick up for 40 percent less the same stuff Im returning little annoying that they dont mention the 40 percent when your there.

This is the friendliest location I’ve ever been to! Everyone is so helpful, and the selection is AMAZING! I can get lost in here for hours!

Love buying arts and crafts and colored pencils

Although low on some items..check before you go..

Amazing, I am a very crafty person and it always has exactly what I need. It is also very affordable!

I attended a class to learn about the Cricut. The class was not expensive, it was very informative and we got to make & take home our project. The instructor knew her stuff and explained it so that even thw newbies understood.

To be honest don’t do curbside pickup 😡😡 they email me that my orders are ready then I have to sit outside for 20 mins and call them twice 😡😡 then the lady tell me ohhh we we’re preparing your orders , then don’t ff send me an email that my orders are ready to pickup 😡😡😡

This store had so much to choose from. You will eventually find everything you came for, but trying to find help is a bit difficult. If you already know the store and where everything is great. But dinner of us need help.

Take the time to look around, there are fun crafts and frames an many other items you dont even know you need until you see them!

Gets crazy this time of year and the lines can be so long - wish they would open more of their registers. But great store!

Great customer service. They do take returns along with the receipt. No reciept is store credit which in my opinion isnt a bad thing.

They always have the best deals!

Want to get outside your own head for a moment, go to Michaels. A comfortable atmosphere and loads of artsy trinkets. From picture frames & paints to wood &markers, great place for creative folk

Perfect for embellishments for sewing projects, school projects and any and all seasonal decorations.

Wow. What a friendly place. Super helpful crafty crew for us artisically challenged. Great staff.

Quick in-store pickup experience

Best place locally for craft supplies. Good sales.

This store needs to be better stocked. Small selections and many items out of stock

Beautiful cashiers.

Good selection of crafting and hobbies goods

Great store. Helpful employees. I recently went to custom frame and was very pleased with the help I revived in picking our a frame and mat.

Very clean, had some awesome deals yesterday on XMas trees and Garland, coupons make it worth the drive.

Denise was super helpful yesterday when I needed painting supplies for a class! She went out her way to make sure I had the supplies I needed.The store is clean, well stocked, and staff is very friendly.

Good clearance going on

Great store. One lady that works there is always angry but the rest of the staff is helpful and friendly.

They have everything I needed, prices reasonable. I bought a bunch of Easter stuff to make my own baskets.

The employees are very help full. Been going to micheals since i was a little kid love everything they have there.

Well kept store shelves stocked prices right

Great craft store for jewelry & painting. I was looking for bamboo crochet needles size J and they had nothing but one JUMBO needle with a few plastic & straight metal needles.

NO MORE GLASS BEADS TO BE BOUGHT. THEY USED TO HAVE A PLASTIC DISH FULL OF GLASS BEADS BUR NO MORE.

I always spend more money than I intend to at Michaels. So, I am disappointed that they are cutting down on the Red Heart yarn section. Fewer colors, types and sizes. It is the only yarn that I will use and it is difficult when the correct color or skein size is not on the shelf.

A wonderful location with many kinds of yarns that other Michaels do not have

Alot of empty shelves.

A little bit of everything but pricey. Good when they are running there sales you can snag some great stuff.

The only place that had designers gauche when I needed it so bad! Called and the guy was really really AWESOME

I love michaels! My kids love arts n crafts and love coming here to pick out paint or canvases or other projects.. staff is always helpful and friendly!

Best store ever ! Its a coping skills store. Thanks again for your help and support.

Absolutely love Michaels!!! Best craft store hands down. And the staff here is always so friendly and helpful

A lot of cool stuff for reasonable prices

Much better them Joanns for crafts. Things are over priced so go armed woth coupons

Still the best place to go far crafting, painting, knitting, crotchet, wood, etc etc. Best place to get a frame for everything from a tiny stamp to a baseball jersey.

Really good Michaels with plenty of parking and really helpful staff. Go early though- their sales and clearances run out!

If you love arts, crafts, paints, puzzles or any other craft project, then this is the place to go. I even get the kids their coloring books and crayons there.

Sales people are nice and they actually bring you to items you are looking for

I love the variety in the store as well as the employees that go above and beyond when assisting my son . Extremely helpful and friendly.

I love this store.. I always end up going a bit crazy and spending alot at this store, they just have a bunch of awesome crafting stuff lol

I have never been disappointed with the incredible inventory and the super nice sales people at Michaels. If they dont have it, and if they cant order it, you probably dont need it!

Always helpful.give the Best deals and great attitude .love going

The Hanover Michaels was clean, organized, with a great selection. The staff was very helpful and friendly.

Great.. young ladies extremely helpful!!!

Great store you can find all your crafting needs there great customer service as well and you can get Custom Framing done!

Great people great variety. I could spend the day in there

Not much Christmas inventory!

Easy to find merchandise, helpful sales associatesand great sales. Michaels is great for all your decorating, crafting needs.

Nice place.. lots of interesting things available

Always has stuff I need!

My experince was ruined at this micheals when i was stalked by a loss prevention woman. She was not descreet, i felt profiled and she even got in my space at one point to get an obvious front shot of me with her iphone. Ive spent many thousands of dollars at michaels over the years. This was unaccaptable. You should be ashamemed. Train your loss prevention to be a bit more stealth. Isnt that the point? Also i was carrying around 2 white pens. LOL. Uhhhh ive spent more at this store than this employee has ever made. The silent accusation was not worth my time. I will shop elsewhere. Meanwhile this location needs and some educatuion in diversity. Nice camo hat...

Love the sekection, always find such unique items.

Great my grandkids like it and my self