Love how all employees wear masks!!! Hard to find these days...

Super curious if its policy to pour hot coffee in for a iced. 5th time I got coffee tastes like straight water and ice cubes melted. WHY.

Went to Tim Hortons at 7:48pm on July 30th and the entrance door was locked by Im assuming one of the female managers. Was told by many regulars this was a common thing by one of the lady manager as well as park in the front and get mad at customers for taking her spot. It seems to me like a fire hazard for locking the front door randomly (while customers are unaware) and unwelcoming. Just my thoughts. Other workers are sweet as can be and very helpful. Good coffee other wise but I wont change my review or buy coffee until this is fixed. :)P.S. a few people after me tried to open the door as well. Please address this.

Morning shift and overnight shift are great. Evening shift just doesnt care. This isnt the first time Ive watched the girl tilt the ice coffee dispenser forward letting all the old coffee grounds into the coffee. Theres no reason this should happen.

Always a good and routine stop. Quick service and good Quick Dounts, Sandwiches, Coffee, Tea, EVERYTHING.

Had this guy named Oakley who was the best. He help us make a good choice on a very good sandwhich

We had good meals . There were generous portions for both meals. Enough for us each to bring home leftovers

Amazing coffee amazing bagels when I’m taking a walk on a cold day

Great place thats open 24x7. Coming for a late night coffee in a quiet place like Hamburg is simply wonderful!Staff polite and courteous as usual. Probably had the best Ice Capp Supreme Oreo here as compared to other Tims places

Anthony is the best worker! People always say home is not a place but a person. Anthony is my home!! Love Tim Hortons for this❤️❤️❤️

Shout out to the day manager Brandy! I had a little issue with my cambro coffee order the day of the bridal shower and Brandy was very professional as I told her about it. I also lost my receipt to get my security deposit back and again very professional service to get my dep back. I even interrupted the poor girls lunchhour! Felt bad about that but again she greeted me with a smile and took care of me within minutes of arriving. Thank you Brandy!

Timmys is good. I like there coffee. Employees there are always nice n professional.

Tony always comes in clutch! Ya gotta love him for that. He has what it takes, and Tim’s is blessed to have him! Thanks!

Best whipped cream ever and donuts 😍😋.

Very late night coffee pickup. Nice lady

The classic experience and offerings, coffee is mostly good, donuts are nice too.

Quick, friendly, and helpful service during morning rush

They are usually fast at this location

A bit of a lackluster experience but all in all not terrible. Have definitely been to better and more consistent Tims.

This is the worst Tim Hortons location I have ever encountered. Not only was there a long wait for in shop service, I noticed the display case was disgusting - it was also infested with flies!! We informed the counter person, (who appeared to be labotomized) responded with huh, ok. and did nothing about it.

I got a breakfast sandwich with egg shells in the egg. Very disappointed and disgusted.

Counter associate was lovely!

Boston location they dont even obey health code. They give wring muffins and put back in case after customer touches them .

3 days in a row got charged for flavor shot and they can’t even be bothered to put in the flavor. Prices change from morning to night every time I go. This location has gone to sh**

Love this location. Always clean and they have everything that you may want!

Only one around 24 hours anymore

Quality of tim Hortons has been going down for awhile now.

Always an amazing job by this Tim Hortons! The Best in Hamburg Hands down!

Genuinely the worst tim hortons ever. I am never one to be so harsh but every single time I go there no matter what my coffee is always wrong. I always get a double double iced coffee but am usually given a super dark drink with little to no cream. And more than once I have been given the wrong kind of donut or muffin. My bagels are also terrible- I ask for cream cheese and get almost none to the point where it seems they just use my bagel to clean the knife off. Some of the staff members are also very rude and unfriendly. I do however like the younger staff who work there; they are kind.

Digital coupon didnt work on app. Was the only reason I purchased the latte. Very very slow service. Staff snippy & unprofessional. Handed my drink to the car in front of me, then still gave it to me... no napkins offered or given.... no bag for my bagel...

Tim Tim. Much love to the thing that keeps hockey dads moving in the morning.

Overcharge people..run cards twice. Happened to me I had to call corporate office waiting for a call back

Great coffee and bagels.

They have good food and icecap

Customer service, today, was lacking. I went through drive-thru and when they handed me my food, they stuffed both of my orders into one bag so that it ripped and one of the orders fell to the ground. They replaced the bag, but not the food until I requested such. And when they did replace it, they put a different order in the bag.

I always have to get my Tim Hortons when I visit Buffalo!

Excellent coffee, excellent breakfast sandwiches! Great everyday selection, then they have their monthly specials, which you dont want to miss. Living in Tennessee has really made me miss my Timmys in the morning! Always the first place I visit when going to New York!

The workers should bring their parents to work with them so their parents could tell them every single thing to do and dont do

I’ve given this place many chances being a former fast food employee I know it’s not easy, but today I made my decision on never returning to this location. It lacks in precision, motivation and ambition and if I was the owner of this site I would be a little upset I’m paying my employees well over $9 an hour or more to not carry any of those three previously mentioned traits. I hope for the owners sake , the hiring manager is able to find better employees to fit into the needs of fast food service.

Horrible customer service, everyone that works at night is miserable. They will make up excuses and change the time that they stop serving warm food so they don’t have to serve you.

Great to get coffee

My favorite place ever!!!!

This was my breakfest sandwich in Boston TH.Will never return.

Very nice location - but a year after I was first told it was down for repair, there is still no wifi available. If youre planning on this place for a visit over yummy coffee and donuts, its perfect, but if youre planning on a meeting for work, find a different location.

I would give zero stars but I gave them one because its nice and comfy inside. The food on the other hand... not so much. Asked for bagel double toasted and it was not toasted at all. My friend got a hair in her grilled cheese. They dont know how to make food. We had to complain about 5 times now. Disgusting.

This location is pretty decent. The people are friendly and the service has been quick. But some of their policies are odd. For instance, there used to be an adults only section. Thankfully, that was gone last time I went.

Great food great people

The coffee is fantastic and the donuts are fresh. The building is clean. Parking is horrendous (especially on Saturday or Sunday morning - good luck getting in/out in 20 minutes).

Staff was kind of rude. We said thank you 3 times and have a nice night and no response.

Good service only one I go to. They never mess up my order. And they are fast and friendly.

I got a choc. Chip muffin but they gave me a blueberry one. When I asked for the right one they said yes but then said they didnt have any because the person behind me just ordered one. I ended up getting a donut for the $ of a muffin

Fast and friendly service.

They kinda know me.All through I dont go often

I am absolutely flabbergasted by this Tim Hortons. Usually Tim Hortons is my go to spot, not this one. Starting with not getting our order right the leading to finding multiple hairs in our food. My friends and I are absolutely disgusted. Not only this, they seemed agitated that we came up to tell the workers there was hair in our food. I’m highly disappointed.

What happened to coldstone? Great December weather and not an ice cream place open ...

How do you manage to make a different coffee everytime when I order the same thing?? Staff seems to hate there job so I would think its time for different management.

Tim Hortons equals great coffee. The food is decent and the staff is friendly.The wait time at the drive thru can be a bit long when its really busy but is fast at non peak times.

Supervisor was young and did not toast my muffin sandwich or bagel, it was cold and untoasted. He seemed to just want to rush. No customer care at all.

Service was horrible! Took 17 mins to get 6 donuts and a drink which I didnt even get the drink they said the machine was broke then another 7 minutes to come and refund me the money and I was the first one in line and it took this long. DO NOT RECOMMEND TO ANYONE!

As expected service from this location the biggest issue is the setup of the drive thru. You wrap around the building right back into a line of cars if it is busy. Only one way out of the lot also less than appealing. Same standard of coffee and menu items as other Tim Hortons in the area.

First had to slow down on explaining which easy enough 2 large coffees 1 dd 1 b. Also took 3 minutes to have someone come to the front counter and wait on us

Walked to this Tim hortons with a baked potato was going to get some ice cream and the lady I think her name was Kristen was super rude to me when she told me that we couldnt bring food into there so I left and didnt get any ice cream because she wasnt friendly at all had a very rude attitude and looked like she did not want to be there. My friend also had wanted ice cream but Kristen didnt want to made it she did though but was not happy about making it. I had no idea that you were not allowed to have outside food and I get youre not allowed to have outside food in some places but its not hard to just politely tell them you cant have food. I ended up getting my milkshake from McDonalds, which was a much better experience 0/10

I have been going there for food on occasion for seven years. Nice employees. And they have all day breakfast!

This Tim Hortons is great. I have stopped in right after school there doesnt seem to be enough people working because they get a long line in drive thru and counter but they are all moving fast to get us taken care of. The weekend crew is moving fast too they have gotten me in and out in under a minute they were even faster then me getting my money ready. I do see new employees in there every time I turn around which is hard because the regular customers dont see the familiar face behind the counter anymore.

Good coffee but food has taken a dive.

This my 2nd favorite Tim Hortons in the Hamburg area. Friendly staff, always busy, drive thru is a pain with CVS traffic, so when backed up divert to nearest Timmies. Shout out to Gracie, she is the sweetest empolyee there.

I love Tim Hortons and I make sure I always stop in at least once when Im visiting Buffalo New York. Ive been in Florida for many many years and I keep hoping theyll come down to Florida. I bought the Keurig cup size Tim Horton coffee when I was in Buffalo and carted it back to Florida recently and then I found out it was cheaper online through Amazon LOL

Drive through worker was masked. Coffee given touch free.

I love Tim Hortons, however, I have tried to get my favorite drink here several time and it is horrible!! I always order ice coffee mocha. Its a delicious concoction of coffee chocolate and cream. I feel the coffee this place used is old or something because its bitter and awful.

Good food, for a good price. Serves breakfast food that works for dessert. It is a typical cafe-like restaurant.

This new location is very nice; clean, friendly staff, well designed parking/drive thru. Standard fare.

A standard. Lines are always long a lot of the day...but that is because so many people love it here. Service can vary, but usually good.

Convenient, great coffee. Consistent baked goods.

Fast and friendly service staff. The order was right and fresh everything made to order.

The donut selection was pathetic! You would think they would have more then just a few different Donuts to select from considering it is after all a donut place!

I had a problem on a recent Sunday afternoon with my order & the manager on duty refused to even address the problem. Poor cashier didnt know what to say on behalf of her manager. I was basically taken for $5 because my gift card was accidentally double swipped. Mistakes happen but this location lacks professional management and does not care about customer satisfaction

Stopped with wife for coffee. Very good as usual. Busy place.

This location is horribly slow, dirty on the inside and has a difficult time getting orders correct. Only stop here if other locations are not an option.

Good coffee and food. This location can be tough as the line for the drive through can lead out onto the street so just watch out.

Great coffee and doughnuts and in a convenient spot.

Always perfect!!

Its a Tim Hortons. Nothing too special about this oine over any others, other than the Coldstone Creamery attached to it.

Food is great and coffee is wonderful but the prices have been gradually increasing to the point where Im not sure I can go back as frequently as I used to.

Horrible customer service

Very fresh and tasty 😋

Confusing set up inside store. Waited in one line but told by cashier that our line was not the right one and that we had to move to the other line...signs would be very helpful.. Slow but friendly service. Drive thru setup poorly designed...blocks parking and traffic. Avoid during peak times.

Drive thru- Cafe Mocha is water. Park, go in, report, confirm I dont taste coffee or hot choc.???? Mgr yells, Whats the matter Request just coffee in replacement. No sorrys, no offering $ back....get to car and coffee water too?!?! Glad I dont live near this Tim Hos. Zero Stars work here.

Miserable staff very unfriendly, food and coffee was great

Love my Timmys

Donuts!

This U.S location is by far the worst. That includes the Columbus Ohio locations. The employees are lazy, slow and have complete disregard for customers. This wasnt always the case but as of late it has been horrendous. I t ry to go to a different location if possible but I live closest to this one so I have to go there based on proximity. If I could give 0 or negative stars I would.If the owner happens to see this review please take a good look at your employees because, this Tims is sinking ship. Best of luck and please straighten your employees out.

Favorite location always fast and correct

Stopped before having to work the Elections. Had fast n friendly staff take my order.Originally lived by this location.Came her almost daily. Miss it n the customers I visited with.

Dont purchase food from this location. The nite Baker is disgusting. Also I was there about 6am and the older woman working up front was rubbing her nose, wiping it on the back of her hand. She didnt wash her hands after doing so. I also waited 2/3 at the register to order and no one even acknowledged my presents let alone took my order.

It is dirty. Does not offer free WiFi. One server was a bit curt for my tastes.

Great staff working quickly to get people through the drive thru in the mornings.

Did not stir coffee so I thought they had made it wrong. Not happy with the service either. Bunch of high schoolers running the store.

Not the friendliest or most professional Tim Hortons in the area.

I am extremely dissapointed after calling about missing hashbrowns. Make sure you check your bag BEFORE you leave. I specifically asked for 2 meals, an extra sandwich, Tim bits and an ice coffee. I said number 1s, he asked what to drink, I said coffee, he asked which size coffee, I said what size do the meals come with? I get all the way home and start handing out food when I realize I have an extra sandwich but no hash browns. I just call the store and he goes and checks to see what I ordered. Comes back and says he didnt ring it up that way. If you want you can come back with your receipt and your food and ill remake everything but you have to bring all the food back! Are you kidding? I have 3 men who have already started eating their sandwiches and of course I didnt get a receipt or I would have noticed he rung it up wrong while I waited 10 minutes to get my food. Why would you want to remake my food when everything was correct except I dont have hash browns and I have an extra sandwich. Would you give the sandwich to someone else? And if you really were able to check on my order why would you need my receipt? If he rang it up wrong that would mean I was overcharged as well considering how much I paid. Wouldnt the best and easiest solution be Im sorry maam, I woukd be happy to make this right, just come back and Ill give you 2 hashbrowns.

Mansroom can be a little bit more clean