I usually buy online because Im in a hurry, they online pickup in this Menards is in the furthest back corner of the store from the entrance, and it took about 20 minutes to pick up my item parking lot and back. Home Depot curbside pickup was quicker as was their in-store pickup, by a lot. Otherwise the store seems pretty nice and the shelves were fully stocked.

Always good stuff here. Plumbing fittings and hardware are in disarray sometimes, but getting better

They had everything I needed. Helpful and friendly staff plus store was very clean and organized. Definitely recommend.

Do not order millwork or doors from this Menards. The older gentleman that works in the department does not care about customers or providing the best service. He wants to make the most money for Menards. If there are any promotions or sales he won’t tell you. If there is a expired sale tag up he will not honor the posted price. And say it’s expired can’t sell at that price. The policy is if the tag is up it’s valid. This was the worse experience at any Menards to date. Will be taking my future business elsewhere.

I go here all the time to get things that I need be it paints for my various projects. Wood for house related things. Or even metals for whatever you could need that for. They also have a decent plant section to the left side of the store. Overall a good store to shop at. Have most anything you could could need for home improvement or for other things. They have the tools for it too. The staff are also always a pleasure to talk with. never had I had someone who seemed unknowledgable or was rude. Overall a great store and I would recommend taking your business here.

I mostly shop Menards for their lawn and garden. They have everything I need any time I go in. Their prices are reasonable and they have a very good selection of plants and flowers. My only gripe is when they have their 11% rebate that you have to fill out a form and mail it in to receive the rebate. There should be a quicker way to process and receive the rebate, even better would be an instant 11% rebate.

Picked up a nice 18 firearms cabinet for a good price & plenty of storage , employees & service was great thx keep up the good work.

Menards is great. You can always find what you need there and they carry the odd weird stuff that other places dont.

They have a huge bag of indoor/outdoor potting soil for a great price. I buy my dirt from here during growing season and it never lets me down. The cashier was super friendly.

A pretty good place to shop for all of your home repair needs. I find their cleaning supplies are cheaper than the grocery store. They have a good selection of automotive tools as well. Customer service has been very good whether its returns or rebates. A step up from Home Depot.

Just like shopping here compared to the other big box stores. Seems friendlier with people who actually say hi with a smile and willingness to help.

Like it. Window guy Great service, Victor helps us out and Cashier help us with a old rebate receipt.

Im a happy customer I found what I was looking for and some extras.

Bought a couple prehung exterior doors. Had them prepped for locks. They lazy prepped, only cut holes for drive in latches in doors and for deadbolt strikes on frame are prepped for small quickset style strike plates. 🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️

One stop everything, great place to find whatever you need.

Ok, I like Menards a lot! They have a great grocery section! Lol!! I just say they are just OK when it come to things you might need to fix or repair your home. The fact they have grocery items especially when you do not want to make that extra trip. I have purchased many things from them and live the customer service. They way exceed Lowes and Home Depot. Good luck at finding help at those storesGo to Menards!!

My home away from home. 11% off everything. Rebates have paid for new windows around the house.

Had to return 2 damaged water heaters today. Quality control is very lacking.

A good Menards, although remodeling continues. Doesnt disrupt much of the indoor area though. Very helpful employees as is typical for Menards. Lately this store has been out of stock on odd items (specific electrical, plumbing and hardware parts.) Not sure if thats chain-wide or just a problem here.

They never have anything where it says it is anytime I go there, and all the employees have to say is that they have no clue where it would be then. Antioch location is so much better!!

Anything and everything you could need is here, The only thing they dont sell is a wall charger for your phone. So dont go looking. They sell the cable no problem there.

Bought 5 doors and paid for them to deliver. One was damaged and had green stains on it. I made the millwork manager aware of the situation and hadnt heard back from her. After providing the door information for a replacement and following up repeatedly, she informs me that the door is ordered, but I have to bring the damaged door to them and pick up the new door (after I paid for delivery in the first place). Really poor service here. I hope theyll do themselves a favor and do the right thing. Many other places to shop.

Whenever I go there the associates are very knowledgeable Amy M. Is great if she doesntKnow she directs me to the right personI will always shop there.

Great place to shop for upgrading your home will ship here again

Very wide selection of products here, and good service. Found what I was looking for with help of a friendly knowledgeable clerk.

They have just about everything! And great service too

Very helpful employee found what I was looking for.

Went for sale. Great prices on doors.

It was ok but trying to find a single roll of paper towels was really a choir.they dont keep them together

Menards was great as usual. They had everything I needed and it was easy to find.

Menards was very good I love shopping at Menards.

Not many products I was interested in the foxlake store was more helpful and has a variety of products

Had to order wood floor. Their system was a bit screwy this week, but the floor guy did a great job following up and getting me the info to know it was ready to go. Very friendly and efficient service in the floor in and special order pick up area.

Good store, but they dont keep their inventory updated correctly Ive gone in there twice to buy things that they have on their website and they are sold out

Great store for everything you possibly need. Clean and well organized. Friendly helpful staff. Ive found out that this is not just a mans toy store anymore. Women are out and in the store having fun and picking up new experiences

Would have liked to shop in their garden center for pavers, but the entry was closed and they make you walk all the way down on the opposite side of the store and back...not doing that with heavy pavers

The absolute worst customer service and uninformed employees who put you on parade when you ask where something is until they find it this is probably the worst Menards in the entire Chicago land area try to return something with a person who has no clue how to do it handling returns but theyre all kids and thats all they can get for help so I guess you got to live with it or go to home Depot down the street where I did after my experience

Save big money when u shop Menards

We visited the garden center. So far the best on in the area this season

Had a tough time with fence prices but overall, great store.

Nice and clean store!.... although I didnt find the lawn equipment I was looking for, I will come back later if needed.

I didnt get all that I wanted to, finding out the green 10ft P.V.C pipe is a special order item. Probably should of called ahead if the staff would understand what I needed. But otherwise check out was very fast at a busy time , got in and out.

The young man in pickup was great good experience

Was able to find everything that I need without any problems. Also was able to checkout quickly.

Everything you need at a fair priceFriendly staff

Was looking for a tool, EZ-Pro Mortise and Tenon Jig. $92.00 and a 2% Rebate. Great deal.

Menards is great. Always well stocked w/awesome prices. Found everything I needed in one place & people are so friendly, just love it

As always, a great plant selection. 😊

They didnt have the part I asked for

Clean and well stocked, the help is friendly and frequently knowledgeable. Between my local Ace and Menards I have all my hardware bases well covered.

Menards always has competitive prices compared to other stores. Great selection of products.

You cant find any associate to assist you. Its a big store with few associates.

Everything I need for renovation in here! Love the prices

Always good

Got party items, Supplies, Breakfast goods and anything you could need!

Always good for just about anything.like the wide selection mostly geared towards homeowners.. vs home depo primarily for contractors.Note to checkers. If many items ,, just count and scan 1,, no need to swipe everything.

Sales person was very helpful & found exactly what I needed.

Love Black Fridsy shopping at Menards, they have the best prices. The staff is very helpful and friendly.

I never thought Id be giving a company a bad review for offering me saving but this has just gotten ridiculous! Before I get into my store specific review I will say in general that Menards 11% rebate or any other rebate they offer has become more of an inconvenience than a savings! Im a 100% do it yourself fixer and move from one project to the next without skipping a beat so at one time I was going to Menards regularly anywhere from 2-4 times a week and spending a few bucks to hundreds if not thousands a week. But having to keep track, fill out, keep envelopes and stamps on hand has seriously become a nuisance. I mean seriously most people pay all their bills online, let alone do everything else online including ordering pizza. If it wasnt for Menards I dont even think I would even be buying stamps anymore. Do they not realize the 90s came and went? I much rather go to their competitors (Home Depot, mainly) which WILL MATCH THEIR PRICES AND REBATES, EVERY TIME and you can just submit for your rebate... get this Menards, and please take notes... OOOONLIIIINE!!! Yeah, you can go to Home Depot when Menards has their 11% rebate and get a matching 11% rebate and easily and conveniently submit for it online!Now regarding this store in specific. Im pretty shocked at how downhill this store has gone in just a few years. I bought my 1st house and owned it for 3 years. During that time I spent thousa of dollars and made countless trips to this store. Here an there came across a lazy employee but overall pretty good experiences. Fast forward earlier this year where I sold my house and bought a new one. Wow what a difference Ive noticed. Across the board employees that just try to avoid eye contact in order to try to avoid helping you. Lazy or properly untrained cashiers who will literally stand there and watch you bag 20+ items, while still having to enter your card and sign to pay, and then before you are finished start to ring up the next customer and have their items mix in with yours! Seriously that has happened to me several times already!!! An inventory system that is either flawed or not compatible with lazy employees who cant find items and cant place an order for you because their system shows the item as available or dont want to take the time to place the order and literally tell you to go to another one of their stores to buy it. Its pretty sad that at one time I enjoyed coming here and giving them my money in exchange to improve my home and now I dread giving them my business.

Very clean and organized. Lot of workers to ask for help.

Prices are good but dont expect much help in the aisles. Wait for the 11% rebate offers or the 15% bag sales, although they dont allow you to put much in the bags.

Just bought a new home, and I have been finding myself at all the home improvement places. But because of Matt in plumbing, I just made the decision to make Menards the only home improvement store I shop at from now on. Matt spent over 20 mins with me making sure I understood everything I needed to understand to fix my sprinkler system. That kind of service, never happens at Lowes or Home Depot. If you are reading this far, you know what Im talking about. Thanks Matt!

Purchased an item on display came to pick this up when received confirmation , order wasn’t ready. Was told to come back on a different day, came back today & they lost my order. Want me to drive an hour away to pick up my item after I pay for this already in this store. Should be zero stars but there’s no spot for a zero star.

Looking for outdoor lights for garage, porch & back door only had 1 in stock need 4. They ordered the other 3, delivery to store is free & we pick up. Very helpful.

Always have a great experience, I always find what I want to 👍

Asked an employee where the nuts and bolts are, they pointed towards a random direction and said it’s “there”. Went “there” and it lead me to landscape aisles rather than the hardware aisle

Great place great service we love shop in this store

Busy as usual, stocked shelves for the most part but the mask situation us ridiculous... even being mandatory staff was picking and choosing who they addressed with violations

Got an awesome firepit here

The employees at Menards are always so helpful, and the prices are excellent. One of my favorite stores!

I appreciate that Menards requires masks. Wear a mask for your neighbor AND yourself. Dont be a jerk.

Horrible customer service, rude manager & employee Lupe

Best place to go for woodworking. And other things. Always pleasant and helpful.

I was trying to return something and I was told that I can only return stuff 3 times on a 90 calendar days, so I told them that I was sorry and that I would try to buy less from Menards so I can return less.So I’ll do that and I’ll go to Home Depo, Lows or other store instead.

Had everything I needed

Matt helped me pick up my carpet order in the back at Bay 3 today and he caught an error in the carpet size before I left with it. Someone had cut it to 129 instead of 192. He saved the day by noticing!!! I would have spent hours driving to and from if I needed to return it. Thanks so much Matt!!

Easy to find via Google Maps! 😷👍😁

My go-to store for many things from home improvement to cleaning supplies. Great selection and very good prices. Service and sales associates are knowledgeable and it is very rare when I can’t find someone to help me on the floor.

We bought an essential oils diffuser there, and it didnt work, straight out of the box. We were counting on the thing working properly to create a peaceful atmosphere during the birth of our first child, and now it is too late to return it. THIS STORE IS UNTRUSTWORTHY!!!

Helpful staff and we found everything we needed for our projects!

Found everything I was looking for. Store was stocked and cleaned and everyone was wearing their masks and stayed their distances from each other. All the Menards personnel were happy to help me with my questions and purchases.

When I walked into the garden section someone asked me how they could help me, they pointed me in the right direction and I found what I was looking for.

Karl helped me with a storm door purchase. He was very nice, informative and patient with all my questions.

Even before the May 1st 2020 Illinois requirement to wear masks, Menards wouldnt let me into their store without a mask, really! Then you should give your customers a free mask instead of trying to sell them one for $1. At least you should credit them the $1 back if they buy something. Luckily there was a Home Depot near by that let me in without a mask.

Its Menards where you get what you need even if you dont know you need it when you leave home to get what you need.

Friendly people, opened more registers when it got busy.

Save big money

Its the best home improvement store on Earth I love menards save big money at menards 11%rebate also helps

It was really hot in the garden area. No fans at all and wearing masks, I was gasping for air.

We sent our driver to pick up lumber, his only job is to drive and we didnt want him to strain himself. I called ahead to see if they could pull the lumber for him. Bob at Menards said that they couldnt, because they might pull the wrong stuff. Thats understandable. Bob said if our driver found him that he would give him a pick ticket and employees would pull the lumber for my driver and load it into his car for him. Our driver found Bob, got the pick ticket, and then nothing further happened. Nobody found him and helped him. He had to do it himself. That is fine if thats how things are, but then let me know. I could have sent someone with him to help him load. This is not the first time this has happened there. They need to be more realistic in what they tell their customers, and/or get more help.

Staff was super friendly! I had to ask where a certain item was...I was directed to the right area! Store is bright and clean!!

Everyone is so pleasant enjoy when I have questions and they get an answer fairly quick

Nice big store. Everything you need. Great with 2 levels.

Good atmosphere and good selection.

Got a great area rug and a standing hall lamp for a low price. Has a large variety of items and never disappoints.

Its easy to do Ship to Store orders but unlike their competition you have to go to the back of the store to an area without proper signage to pickup your item. Major time waster. Home Depot on the other hand had the pickup area at the front which allows easy in and easy out.

Best store ever

BEWARE - I am a disabled senior. During this COVID situation I have been ordering online and picking up curbside when I can. I placed an online order July 8, 2020 for pick-up at the Gurnee Menards store. I received a confirmation email that my order was ready for pick-up. The next day I drove the 7 miles to the store only to be told that all of the items that I ordered were not in stock.

Great atmosphere and customer service

Super friendly, helpful staff and just about everything you could ever need in one place.