Great guys to deal with, stopped to look at helmets and even though I didnt buy one from them they let me know who had other options, since Im from Louisiana and was there for cruising the coast

Mikevalways provides great service for his customers

I like how they got everything set up and willing to work with you

Took the back wheel off my Triumph Thruxton to have them mount and balance a new tire. I was quoted $30 plus tax on the phone. I brought everything on by and told them Id be back in an hour. When I got back I found out that the owner stopped by and asked their tech to work on something of his. So my wheel hadnt even been started. The service manager apologized and referred me to a couple different places and even called them to get me price quotes as well. I walked out back to pick up my wheel to find out that the tech was currently working on it. About 15 or 20 minutes later it was all done. I was handed a bill for $77. Shocked, I asked about them charging me $40 for a new tube and they explained why it needed a new one. They brought me the old one to show me and I agreed that it did, indeed, warrant replacing. Sympathetic to my surprise, the service manager cut the cost of the tube in half and reduced the fee for the mount and balance. Overall, it cost more than I was expecting, but they did their best to take care of me and make sure I wouldnt have any surprises down the road. Communication was a bit lacking in terms of letting me know they wouldnt be able to complete the work in the time I requested and that they felt I needed a new tube, but thew were very accommodating and overall I left a happy customer. I will be back for future servicing on my bike.

I used to love going to this place of business then I went to work there. It was like peeling a supposedly ripe fruit to find a rotten diseased inner core.The management keeps all sales incentives and always has since day one. Normally these incentives are given to the actual sales personnel but that has never been the case in this shop. The business is used as a cash cow. Due to this they can’t keep salespeople who get disgusted and leave after a short time. A few die hard employees stick it out but most leave.Paychecks are issued weekly but at times they bounce due to insufficient funds or are issued late. Funds are raised by selling bikes and using the money meant for paying the bikes off to pay employees. Also the sales of units are used to pay bills off vice actually paying off the unit. This has resulted in a credit hold situation where no new machines can be ordered. Currently Honda has a finance rep in house to prevent this with Honda units.No money is put back into the business as you can tell if you look closely. The floor is filthy and is only cleaned by the “new guy” that arrives now and then. Cobwebs hang from the ceiling and off many machines in the shop. The bathrooms are always unsanitary and only one is kept clean because the owners’ wife uses it. Most of the time there is no hand soap, toilet paper, and paper towels in the rest of the bathrooms.Rats run across the drop down ceiling (you can hear them if it’s quiet) and emerge at night if you work late you can see them staring at you like you are invading their turf. There used to be a candy container for donations but it had to be removed due to the rats eating the candy at night.The mechanics are first rate people. They seem to make the best of a bad situation and do excellent work in the process. They labor in a virtual sweat shop and still consistently turn out good work.The parts department consists of boards supported by cinder blocks with little card board signs pointing to locations. The parts manager periodically leaves when fed up with conditions but always seems to return. She is very good at her job; just ask her she will tell you. If you can catch her working and not in the back smoking.The finance department is populated by an individual with minimal computer skills. When she is not smoking in the shop she makes the sales force fill out manual buy orders. The system used provides for electronic buy orders but she has disabled parts of this to force the use of the manual buy orders. This costs needless time for each prospective customer and duplication of effort. When the paperwork is not correct she throws a fit. Instead of being a team player and working with her coworkers she demands her way or the highway. The goal is to sell units and her attitude does not foster this at all.The general manager is the owners’ son. He seldom shows up on time if at all. If his father is not there to make sure he attends, then more often than not he is a no show. He encourages his “friends” to show up for after-hours parties when the dealership is closed. His health is not good and at times falls asleep while you are talking to him. At one time he was a powerful salesman but this time has come and gone. Currently he struggles to operate on an even normal level.

Needed brakes badly! They put them on in 15 min. but my group hung out there talking to the Staff for almost an hour. We were very impressed with their knowledge and willingness to help. We will continue bringing our business to them. Great service manager and store manager.

Cool stuff. Cool mechanics. Really friendly. Id buy some toys here

Mike and Micheal did great work servicing my bike, and ended up staying after closing to finish up when it took a bit longer than expected

Newly reopened business. Clean, bright, airy. Knowledgeable staff. Friendly employees.

I have use them several times in the last few years , they always gave me great service!

This is my experience from 3 different times Ive went, all three times Ive walked in and wasent greeted upon my entrance like a professional business would. I had to ask for assistance everytime. They just look at you when you walk in like you arent important. They have a bad reputation for a reason. Would not recommend. Take the trip to Hattisburg Cycles to get good customer service.

The customer service there was okay and they did what they could to help me. 3 out of 5 stars.

Coast Cycle World (CCW) is tearing up your ECMs by jumping them off!CCW did my recall work for the gas tanks on two 2006 Honda Aquatrax jet skis F12, ARX1200N3 models. First, after being quoted that it was a two week job, it took them almost two months. However, Charlie, the service department manager did get them back to me prior to Memorial Day weekend so, I was pretty happy with that. I went ahead and had them service the skis out for the summer during this time.After getting the skis back immediately, I put them in the water and one of them threw an F1 fault and warning light. After consulting with Charlie, he said it was likely no big deal, and that I should just pull the positive cable and let it reset. I did that and was able to ride the remainder of the weekend with no issues, but only rode about another hour and a half total.Fast forward to July 1, a little over a month later we put them back in the water. (I am in the military and was gone most of June, hence waiting a month) Again, the same ski threw the F1 fault and warning light. This time, rather than call the shop I read how to pull the code and found it was a 25 code, the knock sensor. After some more research, I pulled the ECM and placed it in my other ski, and it too then threw the same fault and code. With this, I was able to diagnose that it was the ECM and not the knock sensor. I also found that one of the primary reasons for failure of this unit was jumping the ski off or moisture. I always dielectric grease my connections prior to riding for the year, so I feel moisture was not the cause. I also know that CCW jumped my skis off; b/c the technician told me so when mentioning battery maintenance. I said, after sitting a month off a charger this was expected. (I keep them on a battery tender in the garage.)I called CCW the first time, and they were unwilling to help, but said that I should talk with the service manager. They were closed Monday July 6, so I called the recall dept with Honda American and requested their assistance thinking they may be willing to sell me the part direct since this initial work was done on recall. On Tuesday July 7, I was able to speak with Charlie at CCW, who stated jumping off would not cause failure, and that his parts dept was unwilling to sell the ECM at a discounted rate. You see, I am not asking that they come out of pocket to pay for the ECM, just that they sell at a discount b/c in my opinion they caused the failure by jumping it off (they ran fine, prior to recall work). I asked them to sale me the part at 10% above cost. I understand my skis are 8 years old, but they have been meticulously maintained, and kept in a garage the last 4 years.After four more conversations and two weeks later, both Charlie and Steve (the Head Manager) refused to work with me to resolve this issue. They offered to sale me the part for $800, which can be obtained cheaper online anyway! The heck with them! If you currently have your ski in their shop awaiting the gas tank recall work or ECM replacement, I would tell you to pull it out of their shop, and either go somewhere else or fix it yourself! These guys are lousy and have terrible customer service!

I want to go out and say this before I begin the story of my experience with Coast Cycle World over the weekend.I have only heard good things from my friends and family about this company. A number of my co-workers have done business with Coast Cycle World and have said that I had an extremely betraying view of the company. While that might be true, I do want to put it in public view what CAN happen coming to this store.At about 1:30 on the Saturday the 23rd of May I stopped into Coast Cycle World. There were four customers (two couples) in the store when I entered, and there were three visible employees, and the sounds of at least two mechanics in the back of the store. I had the crazy notion in my head to purchase my first motorcycle and wanted to receive some insight from the staff first.When I entered, at first there was no acknowledgement that I had come in. Granted, two employees were with customers and a third was behind a counter to the side of the building. I took this initially as a sign that youre given space until you make it clear youre looking for an associate. Working in automotive sales myself, I was surprised, but open to this potential policy.I began to walk through the inventory in the front section of the showroom and look at a few of the products. I was able to walk towards one of the employees with customers, a polite, somewhat older man who did take notice of me, and invited me to sit on any model that interested me to see if it were comfortable. I thanked him, and he promptly returned to his customers. I circled the front display in entirety and returned back to the first bike that had caught my attention.I climbed onto it and was pleased at the height and grip. Given my height at 6 3 it was nice to feel comfortable on a bike, which I had been led to expect would be a little tougher to do than most customers. But I was pleased, so I began looking at the bike in detail, walking around it specifically, pulling out my phone and trying to read what I could on the model.In this time, the salesman I was nearest had gone outside with his customers and the bike they had been discussing. Still, no one had offered to address any questions, or explain anything about any of the models on the floor.As I looked around for someone to assist me, but found the only other person I could confirm as a sales associate had gone through the backdoor with his customer and an ATV. I was left inside with only a single associate standing behind the counter oblivious to my being in the store.I hoped another associate would come available shortly, so I decided to contact my insurance company to receive a price quote on insuring the bike I had picked for myself, still not even sure if it was a good investment. I informed the agent of the make, model, and VIN, and even discussed my interest in leasing over purchasing this particular vehicle, but unfortunately no one was near to gain that information. The whole process took about another ten mintues including the wait time needed to confirm some information on their end.At this point I was very upset that I had still not even been introduced to a single sales associate. I saw the first associate coming through the store again at this point, and had hoped he would ask if I had everything I needed. While I might not have, ANYONE expressing interest in my will to do business would have been nice at this point.Unfortunately he continued to his office, his customer ready to move forward with their purchase. Congratulations to him, by all means, earning a customers business. But as I stood in the dealership showroom, insurance already confirmed, bike chosen without an associates interest, and a total of what seemed to be a solid 30 minutes spent in wait, more than ten of that standing on the phone discussing the purchase with an insurance agent, I finally decided that my business would be better served at another dealership. I walked to the door only then being asked if I was able to find everything I needed.Overall: Very displeased.

Nice people alot of assistance

Annual motorcycle maintenance. Good, friendly

The woman behind the counter knows her business. There is no waiting around forever.

Great customer service.

Charlie worked me in without an appointment. Techs and staff are friendly. Just rode in to town from Jackson, due for oil change. Break area has coffee! Thanks!

Amazing service !