I dont recommend using this store to send packages! I had a box get damaged and they wont except the insurance covered do to ups damage.

The service from Joseph was quick and professional. I’m taking off a star for their pricing. It was $5 per page for notary services and over $10 for the equivalent of USPS certified mail for a standard sized letter mailed in the same city. If I hadn’t been sent a UPS overnight shipping label by the company requesting the documents be overnighted from me I would have used different notary services and went to USPS for my other needs but doing it all here was more convenient.

My family needed a title notarized and the man was so helpful and kind to us at this facility. Thank you so much Joe for your kindness.

I have only ever used this store to drop off things that are already addressed and paid for by the receiver (Amazon returns). I always tape up my own boxes and packages, but on occasion they put extra tape on it. They never mentioned charging anyone for it. Ive had a good experience. Sometimes they seem a little understaffed for the amount of customers in there, but everyones got to eat and use the bathroom sometime.

I went to the UPS store to mail a package to my grandson. I had several large bags full of clothes. The guy weighed it and then I paid. I paid to have them package and send it for me. He took all the bags of clothes and threw them on a table in the back. I said are you going to pack that in the box in front of me. He said no I will do it later. I said I don’t like that idea. He said you can wait until I wait on all my customers and then I will package it up. I didn’t say anything and then he made a smart comment that if it was going to help me sleep better he would go back and do it now. He went in the back room and as he threw the bags in the box he said bag #1, bag #2, and bag #3. After he did that then he said now you’ll be able to sleep. I’m not sure why it was necessary to act like a smart mouth. I only wanted to make sure everything ended up in the box since there were so many different bags. That was definitely bad customer service. I’ll go to Fedex the next time.

Prepare to wait, nothing is of urgent speed here. The owner reminds me of squidward from spongebob, quite the grump. At least hes not a Doctor, his bedside manner would be horrible.

Great service

I have had an account with this location for approximately 4+ years. I recently found out my mail was not being picked up as expected. When I, personally, went in to investigate, pickup my mail, and renew my account, not only was my account reassigned, my mail was nowhere to be found. I would have expected a call, email, or direct mail to my primary location as a heads up, but received nothing. Now, I have to uodate all my account addresses. Additionally, my keys were never collected. So, I had access to someone elses box with their mail. I am completely disappointed by this level of service. I am rating 2 stars because I had good service before all of this.

This location is the best. It’s easy to get to and get in and out of. There is plenty of parking. And the staff is wonderful. Always so friendly and helpful and knowledgeable.

Supposed to receive a package from them and they seem to have lost it. they wont even do anything to potentially find my package for me. DO NOT USE UPS MAIL INNOVATIONS. the USPS says they dont have it and UPS wont even do anything to try and find it.

My experience has always been great!

Good service, but can be expensive

Went inside in the middle of the afternoon. About a dozen people in the tiny store. Had no room to move away from the door buzzer so it went off every time I moved at all. Im the 5 minutes I was in the store 1 person was checked out. Then the cashier mentioned their computers being down....If your system isnt working, tell people when they arrive, not casually in passing after theyve been waiting. I feel bad for all the people in front of me, who knows how long they had been waiting until they find out the computers arent working

Wow this location work slowwwwww very slowwwww. Next time other location

Nickel and dime you for everything! Such a haggle and always never a breeze for anything! $2.25 to print an amazon label that’s always been and is offered by amazon to be printed at the ups store free of charge! $5.00 to get on computer for less than 5 minutes to print something plus the cost per printed copies! Never used to be like this, until recently. Did they get a new owner? If so, she’s TERRIBLE! Not friendly whatsoever. Go to the post office and save your cents/Sense! 😊

With attitude, this UPS store will charge you $1 to put a piece of tape on your box. Had same reaction as if a restaurant told me it was extra to put ice in my drink. $1 for a piece of tape...

Amazingly nice staff during this trying holiday season. Always a good experience and efficient shipping.

Joke! Charges $1 for a label sleeve that UPS provides for FREE! I never asked for my box to be taped, or anything concerning tape. I only asked for a UPS sleeve. The workers offered to tape my package and only mentioned a $1 charge, after they had finished. I asked for a UPS sleeve and ended up with a $1 packaging charge. Pathetic and crooked!

Super fast and shelby had great customer service!

The website indicated the store was open. I arrived at 8am. The Store was CLOSED and the sign in the window indicated the store did not open until 9am. So, I missed mailing a package containing time-sensitive documents.

I have been a customer for years. Professional and polite. Keep up the good work. Your efforts dont go unnoticed.

Charges a dollar to tape up a box when I return ship boxes every day without ever encountering such nonsense. Thenn require a min $2 charge to use a card? They literally cut the tape they had already applied. Incredible poor service that will be escalated to UPS.

Store front looked exceptionally ghetto and run down. They were also not helpful at all in taping my box, i didnt have tape at home and was really hoping they could float me a 6 in piece of tape... but no.

Amazing staff went above and beyond to get poster made for us in time for funeral. It turned out amazing.

I was charged $20 extra dollars because my box was 49 inches long and 5x5. It weighed 4.88lbs but was billable for 8lbs, again for the size box. It costs $10 to ship to me and $34 to ship back? I will NEVER go there again...

The staff there is always very friendly and extremely helpful with any questions. Especially during the holiday season when shipping gifts is a hassle.

Everyone at this store is so amazing! I wouldn’t go anywhere else to ship my package!

I really enjoy working with the folks at this location! Thanks for always providing great service!

Not sure I will trust the UPS store anymore. Shipping a 12 lb electronic item within the continental US cost over $100. Things that we were being told just didnt make sense.

I do all my shipping here, UPS is truly top quality

Not open

This store is very convenient and easy and fast!

Guy that runs the place always helps me out with all my odd ball tasks I bring him. Its like having my own office.

Efficient and helpful!

Spencer has great customer service! Always an enjoyable experience at this location.

Great owners, super nice!

I have been dealing with Joe and his crew for several years and have always been treated very fair, and they have always went out of their way to make me pleased no matter whatThanx Joe

Steve, the UPS driver, let my 3 year son sit in his truck and honk the horn. He was in heaven!

Ups says they have a drop box here but they do not wasted driving because idiots at UPS mark this as a dropoff location.

The guy who helped me had no idea what he was doing. Not very helpful. Overcharged me for a shipment and insisted it had to be in a box...even though the company that shipped it to me (for half the price what I was charged to ship it back) had only put bubble wrap around it and shipped it to me via UPS. He could not even read a tape measure! AVOID

My package has set there for five days slow place ever have seen

Sadly disappointed in service. Employee didnt listen nor did they follow specific written instructions. They shipped my work PC by ground when it should have been sent overnight air. This cost my company $3500 in lost wages. Unacceptable for business. Will NOT return.

Joe and his staff are always friendly and helpful.

Fantastic customer service!

Very pleasant every one in the store

Website states it closes at 7 pm, but went there and it was closed at 6pm. Need to update site!

They have notary service listed on their website but I dont know if they have ever had a notary employed there.