I have order several items from Brownells and decided to check them out , while on vacation. Great place! Service was friendly, knowledgeable, and easy going, no pressure. They even have a waiting area, that my wife took full advantage of. Free coffee and hot chocolate. I really enjoyed the visit.

All your Gunsmithing parts and tooling for next projects. All in one place this is the place to go.

Best customer service out there. Free drinks and candy for kids along with a nice array of goods. Very impressed!!

Selection is pretty good, - at least of the more common items - and the smiting tools selection is comprehensive!My main concern is the fact that the search engine deviates from the desired topic waaay to much!And, being a bench rest shooter, I really miss the people @ Sinclair that answered the phones - their unique experience

Great place to visit! I have watched their YouTube videos for a long time and glad I finally go the chance to visit their store. Lots of inventory to choose from, helpful staff and a really unbelievable venue in the way they display everything. Will be back for sure!

My opinion: In store is a must do, its awesome. ABSOLUTE FAILURE with online order. The online ordering hits a wall for me. Amazon, Optix, and Midway kick their A** so hard in this category, that the order i describe below is my last through them unless i am in a pinch for the specific item i am after (easier for me to make the 2 hour drive). There is a mom an pop outfit i order reload supplies from in Ohio where the items arrive 2 days after order is placed. Same with Midway (Missouri) and Optics (Illinois).The in store location is awesome. Pick something out of their huge inventory selection and they bring it up for you to review and decide if you want. The items in their store front DO NOT show up on the online inventory. These items are isolated in their system for store front only so it is best to stop in or call.Experience with online ordering: I assumed with their fast service at the store front that i would have a similar experience with online shopping. I had two orders back to back, ordered on Tuesday. Second order arrived Saturday. first order was held on suspicion which I did not get called (OR a courtesy email) until the following Monday, at which the item arrived the Wednesday thereafter. The mailing time from Grinnell, Iowa to Manchester, Iowa is overnight, every time.

First I was not happy with the fact that they called me restricted.Second a lady comes on the phone with a rather rude voice and says she is from brownells and wants to confirm my order, she asks me a few questions I answered Name, Address, what the item was, all that good stuff than she asks me for information on my card I said name on the card and than she says last 4. I informed the lady I dont feel comfortable saying any card info over the phone. She rudely says well if youre not going to give me that number than you arent going to get your item that you ordered. I said okay thats fine no worries please cancel the item than. The reply I got was we didnt charge your card any ways and (Click)I will never order from this business they have horrible customer service. The lady who didnt even tell me her name should be fired. She just lost them a potentially loyal customer.

Love it. A quality retailer that is keeping their standards high. Good products and good people. Thank you.

Its easy to see why Brownells has been around for a very long time. They have great customer service and fast shipping. I have just gotten in buying online gun parts and these guys have been really nice to deal with.Thanks Brownells!

Great people, great product, great knowledge, great quality.

Before now, I have had excellent service from this company. Im not sure, but I think I probably placed my first order with them more than 20 years ago. Today, however, I was told my order placed five days ago had been placed on hold due to concerns about fraud. Upon receiving that notification, I immediately called them and was told they now have enough confirmation to release the hold. If they were concerned about fraud, why didnt they call me five days ago? Very disappointed. They have received the last order from me....

I don’t know what kind of inventory system this clown show uses but it’s not good. Placed an order for ammo, it’s been tough to get but they suddenly had some in stock one day and I’m sure it went quickly. Placed my order which went through fine, figured I was clear. An entire week of waiting for a status change but my order just stayed processing. Then I get an email receipt that says “ordered 2, quantity shipped 2”. But oh hey, just kidding, another email 1 minute later shows a receipt that says they have no stock so my order was cancelled. No sorry, no real communication of any kind, just a sales slip that says cancelled. Terrible customer service.

Always good service and top quality products. Been having issues with out of stock listing. They are always out of what you really need.

Awesome place got to stop in there on my way home from an appointment bought some goodies. And order stuff online all the time!

Such an awesome stop! Helpful employees and free beverages for the thirsty wives and daughters along for the stop. :)

Literally the best customer service I have ever experienced..... If the staff doesnt have the answer they are more than willing to go find the answer for you... And they have truck parking... This store is like an adult amusement park!!!

This business is a scam. I placed my order on items that show in stock but to get free shipping you must buy something else to meet that $ amount. All items ran under the deal are posted cheaper than the amount so you’ll buy something else. Well I fell for it. And the only thing you get is the added on item you really didn’t want or need. Even though the thing you wanted was IN STOCK ON THE WEB SITE. Now says it’s not in stock. You call customer service they don’t care. But what they should’ve done was offered me something similar to what I ordered and made a customer some what happy. This is not the first time but it will be my last. I don’t recommend anyone do business with this company terrible customer service.

From my many years of experience with Brownells, I am surprised to see so many less than positive reviews.Ive had very few orders that were problematic, and those were cleared up quickly on the phone to actual USA-based english speaking customer service people.These guys are one of the few go-to companies I use when seeking parts and optics. Sometimes they have items other sellers dont have, and their notify me tool works, if you want to wait for something to come in-stock.The schematics with direct numbered links to the parts are another useful feature. I dont know of any other online company in this field who has that.

Received a phishing email scam claiming my nonexistent amazon account was compromised from an email that leads directly to their site. Ill be sending this to amazon as well. Scummy business practice.

If I could give zero stars I would. Terrible experience. Placed an order received confirmation. The next day I received a new confirmation for almost double the cost. Contacted Brownells, and was assured I would get the original price, even got a confirmation for the mistake they made. All said and done they still hit me with the higher price. Terrible way to do business, and will not purchase anything from them again.

I returned a set of defective 45-70 Lyman dies. Instead of crediting my bank card I was issued a gift card. I applied the gift card to a new purchase. The online order stated that I would be billed for $15.90. Instead the gift card was ignored and I was billed for $78.38. This incompetence forced me to report a fraudulent purchase to my credit card company. Brownells incompetence is becoming legendary!

Seriously impressed with Brownells. Rog was very knowledgeable and helpful when we went to pick up our first handgun. Everyone was super friendly and nice. We will definitely be back!

If Brownell‘s does not have it you probably don’t need it great service great delivery great product selection

I placed an order that was about $250. I get a call more than a week later that my order will be canceled if I cant verify my address. My package should have been in my hand by now. Ive never had to double verify my address on a package well under $1K in value. What a joke! Im good on that confirmation, I will get it anywhere else.

Ordered a 460 BM/SOCOM BCG the bolt was bad!!Returned the faulty item as instructed by their CSR..Was informed that the item was not in stock and was on B/O…However, I was told that I wasn’t eligible for a monetary refund that I would A. Wait for a replacement at the time of inventory refresh they would send out a new BCG!!! Or B. Settle for an in store credit!?!?!! Obviously I opted to wait for the replacement… and was fine with having to wait!!Then this morning I received an email from Brownells saying the item was in stock, so I went to their website site signed in only to find out that my back order was cancelled and a refund was credited back to my credit card without my knowledge after being told that I was not eligible for a refund!?!? So this whole time I’ve been waiting for their inventory to be replenished for ABSOLUTELY NO REASON!!! THEY VIOLATED THEIR OWN COMPANY POLICY BY NOT NOTIFYING ME ABOUT THE CANCELLATION OF THE BACK ORDER PLUS THEY REFUNDED MONEY THAT I WAS TOLD THAT I COULDNT GET BACK!!! THAT WAS THE WHOLE REASON FOR THE BACKORDER IN THE FIRST PLACE!!!# BAD BUSINESS TACTICS!!!

Worst customer service ever! They will not work with you if you make aMistake ordering the wrong part and try to return. Very bad customer service. They say they will call back and never do and finally they don’t want to accept the return! Will never buy from them again! Terrible customer service 👎👎👎

Loved the store! Like the option to handle the guns without needing a salesperson to assist you. Great way to do business.

In a gun lovers heaven. A must stop place if you are driving by... Didnt even know they had a retail store. They set the example on how gun stores should be designed...

Ordered almost $600 worth of parts and selected next day. Well here we are the next day and it won’t ship until tomorrow because some genius changed my billing address. They knew that I put the correct addresses but for some wild reason someone there changed the billing. I cancelled my order with another company JUST BECAUSE THEY HAD ONE DAY. Well now they inform me that it won’t be here until Monday. Never again will I EVER order from brownells, especially when I should have ordered through midway.

Ordered primers, shipped fast!! Very pleased.

This is the first place I go to find my gun parts, if its there, Ill shop around other sites to match the price and usually end up ordering where I started at brownells

There are always nice people there to talk to.

I’m local. Pete Brownell and the whole group are great for our city, community, state and Nation. Their retail shop isn’t the experience you have when you walk into Bass Pro, but you do have the entire warehouse catalog as well as a ton of in store deals and items not available online.

My first purchase from them: A defective can of black Brownells Aluma Hide gun paint. It started to clog immediately. If you look elsewhere online youll see that it happened to others recently. I notified Brownells on 8-24-2021. If youre reading this it means that they didnt refund my money.

Ive made multiple orders over the years and Ive always had a good experience. An addition to that is inexpensive shipping. Keep up the good work!

Brownells provides excellent products for firearms care. I will continue to order from this company.

Customer service when buying online leaves alot to be desired. They had a sale on Polymer80 kits and when I tried to add to my cart it would show up at the normal price. Customer service was of no help in resolving the glitch. Ordered the item anyways, took them a bit to ship out. Item has a defect from the manufacturer so per Brownells i tried to deal directly with the manufacturer to no avail. Went back to Brownells for help and got absolutely nowhere. I wasnt even trying to return the item, i just needed the faulty piece (little piece of sheet metal) replaced. No luck at all. For those of you who have had issues getting refunds or exchanges dont even bother dealing with these people, just do a charge back on your card and hit them where it hurts. Maybe then the customer service may improve.

I ordered a replacement 7mm magazine on January 29th. It says it is on back order. Today is June 9th and they still have not sent me the part, and have no clue as to when I will receive it. I have never heard of a back ordered part taking > 6 months to fulfill. Do not shop with this company, try Midwest gun works. (I tried here, but they did not have the part listed.)

If ur into gunsmithing this is for you

Good selection. But like most websites not alot in stock for what I was looking for

Always had good experiences with Brownells. This last round was some next level work. I didnt pay for overnight shipping, but my part arrived the next day! Thanks Brownells and keep under-promising and over-delivering!

I was looking for a part for an old pistol that belonged to my father. They didn’t have it but found it for me somewhere else. Can’t beat that kind of customer service. Very much appreciated !

A great place for gun parts

On August 7th, 2020 I ordered a Sig Sauer P320 M17 pistol. On July 21, 2021, I cancelled the order. Over the course of 11+ months I contacted Brownell’s periodically to inquire as to an expected delivery date. Each time I received no information and no estimate as to when or if, I would ever receive the pistol.Meantime I contacted Sig Sauer whose response was that I would have to rely on the dealer to answer my question.Finally ordered a fairly similar firearm from Bud’s Gun Shop and received it at my local FFL within 4 days.Pretty amazing non-performance.

Great place to shop. Very prompt shipping. They allowed me to buy all I wanted or could afford. Unlike Graffs or Sheels limiting my order and acting as though they were doing me a favor. All along charging me flat rate shipping. I believe in first come first serve. Thanks Brownells

Ordered a pickup order from Brownells yesterday at 10am I live 2hrs away so I arrived at approximately 12:15. I went to the counter to get my order I was told that it was being pulled. The whole time watching ppl making orders from the computers in the store and receive their item and leave. Weird?No problem I thought. Hour later still nothing then I was approached by the manager asking me to reorder everything on their computers because the order couldn’t be found and I showed them the email confirmation for third time at that point.They said that it needed to be reordered. So I tried to reorder my items which two of the items showed out of stock which were in stock when I ordered them originally hours before.Let the manager know that I couldn’t complete my order due to item being out of stock. She then said we will overnight them to you? Her way of trying to brush me off! I’m standing here now to get them now round trip 4hrs. And in the store for 2hrs not happy. She then said I’ll give you a $10.00 gift card for the trouble. At that point it felt like a slap in the face.So I asked them to cancel my order completely if didn’t receive the item while was there. She said that they will cancel the order then. I asked for supervisors name and number.Made several attempt today to contact him about the experience yesterday. No return calls at this point.And also was invoiced for the order twice double charged.

They offer products at reasonable prices, customer service is very good products shipped right out

Only gave it one star because I had to click on something. I ordered a BCG. Part came missing firing pin and cam pin. Waited several weeks for them to get back to me. They never did. I called twice to find out what was going on, and got the run around. Finally said screw it just give me my money back. Return policy is 15-20 business days for your refund. You hold peoples money for a month!! What crooks! Would not recommend this site.

A honest and respectable company. Thats hard to find nowadays

Place has really knowledgeable people who will spend time explaining everything you need to know. I was very impressed on my first trip

The worst company I have dealt with in a long time. They send shipping notices that says your package will be there Tuesday. Then they change it to Friday after Tuesday comes and goes . Then it gets changed to Saturday. After changing from 3 warehouses around Kansas city it gets shipped across the country in the opposite direction and they send notice saying it will be there tomorrow. Save yourself from aggravation and order from midway usa and you will get what you ordered when they say

Ive only dealt with the online services have not had any problems they have what I need.

Great facility, super clean with very knowledgeable employees. Huge selection of firearms and firearms accessories.

Well I bought a item and it was not what i thought it would be so i returned it unopened still in the bag it came in. sent it back and they received it on the 13th of November. I still have yet to get a refund and had called and was told oh yeah you should get it in a couple day and after that time had to call back and the nice lady told me oh we are so far behind and its going to be another week before i might see it ...SO BUYER BEWARE ...NO REFUND YET

0 communication! Can not even Call to tell you what you ordered is not in stock.

Place is amazing! Enough said.

Top notch in every way.

Ordered from this company and paid for expedited shipping. That time has come and past with no communication. Automated return message when I tried to email basically saying dont expect an answer. 2 hours on the phone and never even got to talk to anyone. No customer service whatsoever. Do not order online from this company.

Ordered some 9 mm ammunition that was supposedly in stock. Checked on the status five days later to find out they had cancelled the order because they could not fulfill it. Hmmm, I guess in stock means something else to Brownells than it means to me. Wont ever order from them again...

I ordered my stuff all in stock and two weeks later no tracking or package, what do you know everything I ordered is out of stock, much better suppliers out there dont recommend due to poor customer service and fulfillment.

Very bad business this business is a huge scam do not waste your time and money

Do not order from brownells, they will not refund sales tax if you return purchases.

Absolutely absurd prices. Clearly price gouging. I can go to Bass pro in Altoona when they get ammo and pay half the price that these guys are selling ammo for. For instance, Hornady critical defense 9 mm ammo. $25 at Bass pro. $45 at Brownells. They were also selling a used handgun at new price. Theyre just laughing all the way to the bank at people who are paying these prices.

Brownells has always been easy to deal with. Their return policy is second to none. Unlike EVERY other supplier, they have not doubled their prices during the COVID-19 times.

Very seldom has Brownells not had the parts or accessories Ive been looking for. Ive been a customer for over twenty years, and I highly reccomend them for their prices, and low cost shipping rates.

Worst firearm distribution company I have ever dealt with.No tracking number 3 weeks after I received my conformation email. no email back. on hold for hours.Was finally told my package was lost.Dont order from these people during a pandemic they will blame everything but themselves.F

Ive never ordered online from them. The retail store is nice and since they are also then warehouse location they have computers in the store that you can request an item from the warehouse brought to the store so you can take a look before buying. I usually stop by anytime I drive by on I-80

Placed a order on the morning of 3/29/21. Received an email saying expected arrival date of 4/5/21. I called on 4/5/21 because order still showed in the processing stage and not even shipped. Was told they needed to confirm some of my info before they could ship! Was told they PROBABLY would have reached out to today if I didn’t call, PROBABLY???? I asked if the could expedite the shipping and was told NO that there was nothing they could do at this point. My order hasn’t shipped yet, why not??? Really poor customer service would rate 0 stars if I could! DONT ORDER FROM BROWNELL’S UNLESS YOU WANT TO WAIT OVER 2 WEEKS FOR YOUR ORDER! THATS ONLY AFTER YOU CALL THEM AFTER 1 WEEK!

My Gunsmith did an order and put door to door for shipping which does not mean Their door to mine I discovered this and found out they shipped my order to Brownells retail store after talking to their customer service they overnighted the order at their expense thank you Cory Neilson

I love shopping at Brownells. They have a great selection of products. If what you are looking for is on backorder it usually returns in stock quickly. Brownells shipping is quick and they have great customer service. I would recommend Brownells to my family or friends. This .308 was completed from a majority of the parts ordered at Brownells.

Absolute trash customer service and took two weeks to ship my order of one part. So many better places.

Brownells is one of the Top Tier companys that cater to firearm owners. The reason for this review is to give KUDOS out to the customer service and shipping department(s), specifically Annabell in C/S and Cindy in shipping.A company is only as good as the staff that fills the ranks. Although I had to cancel my order, thru no fault of Brownells, OUTSTANDING customer service more than made up for the disappointment of having to cancel.Thank YOU Ladies as you are a part of the reason that I will continue to shop Brownells. They are one of the very few who have NOT raised their pricing due to the extremely high demand being placed on the industry as of late!Thank you for allowing me to post up this review on my most recent experience with this fine company!

The sales people are very knowledgeable and if theres a better option of what youre looking for theyll help you let you know the pros and cons to things and get you just what you need! One of my favorite places to go to!

Over this past weekend, while perusing the internet for an in-stock .44 magnum revolver, I was VERY surprised to see one listed in-stock at Brownells. I quickly added it to my cart and purchased it, thinking it was too good to be true, and the website was probably not real-time inventory. The following day, my order status showed On Hold so I contacted customer service to inquire why. I was told this was for identity verification and fraud protection, and to call back M-F to speak to a verification specialist. Monday morning I called and spoke with a customer service rep, verbally verified a few details about my purchase and payment method, and the gun was shipped that same day. I was very pleasantly surprised to see the gun was truly in-stock and was already on the way to my FFL. I just got home a few hours ago from picking up my beautiful new S&W .44 Mag, and the process was smooth and painless. The ONLY minor gripe I have, is I did not receive an email alert letting me know my order was on hold pending verification, I only became aware of this because I had checked the order status then contacted customer service. But overall, great experience, and Im a happy customer.

They tell you products are made in the U.S.A. but most are not. Specifically the smokeless powder they sell. 98% of it is made over seas and imported. I informed them of the mistake and gave them time to fix it before leaving a review. It seems that they dont care about the American worker.

Great place to find the parts you need.

Usually have what your looking for. Prompt delivery time.

Never had a problem with any of the guns that Ive purchased from here. Most of the complaints I see about brownells is their website and shipping, Im just glad I live in grinnell cause its a great place for firearms

Best customer service. The ultimate firearms store. Thank you Ron for all the info and suggestions.

One star because there is no option for zero stars. Items were literally removed from my shopping cart during the checkout process.

Worst price gouging I have seen. Scheels, Theisens, and most local gun shops have kept their prices consistent, but Brownells has increased theirs drastically. A 50 pack of .223 will run you 85-95 dollars, and its even more for 5.56.

Ordered a product, it never arrives, (2nd time this year) I try 3 times to talk to someone and the online chat people, GREG, are absolutely worthless. I cant get a refund until I return the product I ordered, that never arrived! Im being told that if I call my CC company and file a complaint that it would be a false claim, pretty sure they would agree that if I ordered a product that I never received is not a false claim. I am an FFL with a shop and have been ordering from brownells for 20+ years and they are about to lose a gun shop as a customer!

Bought a couple firearms online for delivery to my local dealer. Fair price, good communication, prompt shipping.

Great Candy Store for shooters.

Great websight easy to navigate

Always loved stopping in and giving my business! Until recently I went to sell my RMR since I was in a pinch and found out this RMR is 100% fake sold to me by them. Of course this was purchased nearly 2 years ago now. But that ruins it for me for the price I paid!

Well, i bought something online and paid next day shipping then received an emal telling me that i have to call them to verify info because is my first time buying something with them, well i did then after four days waiting for my item to arrived decided to call them and they told me my order was cancel because they were out of stock, lack of inventory update made me waist my time.

Ordered a BRN-180 upper. Received the upper and went to rack the slide, when my finger was sliced by a piece of metal sticking out of the upper. No big deal. Contacted customer service for about a month until I received a response to file the upper myself and buy another product to make the color match. Obviously quality control is a concern of mine since Brownells sees no issues with the external quality and then tells me to buy another product and fix it myself. That pathetic reply doesn’t exert much confidence on the internal quality or their quality control standards. The equivalent of buying a used gun where the manufacturer warranty is obsolete, but on a brand new $800 part. Returned the upper and bought it elsewhere. Received zero reply from Brownells and have been waiting weeks for a return credit, with no update. There are tons of other places to go to where I know they’ll at least try to make it right. Atrocious customer service support

Whenever I need parts this is my go to place, even the back orders t received in a hurry. Super fast delivery

Made an order of an in-stock item and received an email confirmation (with item still in-stock at that time) advising that I’d receive another email later with shipping info once shipped. This evening I checked my order status online and it says that the in-stock item was cancelled due to lack of inventory but my $3 charge for “shipping protection” was still processed and shows on my card. In 2020 how does such a large company lack the ability to have real-time inventory of their products and disappoint so many customers? And no even notify the customer of the cancellation due to their mess up? Won’t be shopping here again. Fail Brownells.

Terrible system they have. I placed a big order for ammo and passed up on purchasing somewhere else only to get an email with an invoice later on stating that I am not receiving ANY AMMO and after I call they said its because the system made a mistake!!! WAY TO GO GUYS!!!! KEEP UP THE GREAT WORK AND HONEST BUSINESS PRACTICES !!!!

First time buying from them was pretty good. Second time very unprofessional. Got a email order was confirmed. Then got a call a week and a half later to confirm it again. A week after that it’s canceled. If you don’t have it don’t sell it. Could have bought from someone else for the same price or cheaper but not now. Least they could have done was cancel it sooner or not lead me on with a phone call saying it’s gonna be sent.

Completely lost my respect for these guys. I placed an order and paid substantially more for shipping in order for it to be received before the weekend (according to their own delivery dates) and they hold onto it for an extra day while not even have the courtesy to respond via email.Finally received a response a week later crediting the difference in shipping. Added a star back.

Really wanted to buy somethings from them but the website insists on my email first before I can see the product. No good. Time to look elsewhere.

Usually has whatever I need , a little expensive but at least they have it

In a day and age in which technology is able to simplify processes as well as ensure that both parties involved in a transaction will be protected. Brownells is not the proprietor that I thought it was going to be. I have spent fair amounts of money with this company but every time it seems as though they want to ensure that there is no kind of positive customer service. Their order cancellation process is impossible so if you do accidentally place an order for the incorrect product they have no option for you to cancel it. Their “return” process is the only option. The internet is a big place I can find my parts elsewhere and I recommend that others should as well.

Purchased a gun stock and was never given a tracking number or shipping confirmation email. called to inquire on it and was told the order was canceled due to lock of stock, which it was in stock when purchased. then asked if they had anything comparable for the same cost and was told no, asked if they had any stocks in stock for that rifle and was told no. pretty upset at this point, then 2 days later get an email saying my order was processed and ready to ship soon. so i called back to see whats going on and then was told that my order was received and will be shipped out and delivered in 2 days which is a what i originally paid for (2day shipping). i explained my scenario to the rep. on the phone and seemed to not matter. well i got the correct part 7 days later!! really!!? no refund for shipping or anything else for the issues. boyds gunstocks are awesome and have no complaints about the product, but brownells customer service and attention to detail is very poor.

Good variety of products and various price points. Difficulty is being able to narrow your search down far enough to specifically what youre looking for.

Placed an order yesterday and was told I needed to send a copy of my Driver’s License and credit card for “security purposes.” Item wasn’t a firearm or regulated item. Canceled my order and will take my money elsewhere, I suggest you do the same.

Great place