I would personally like to thank Rome our salesperson. We had gone to ,two other bed stores for a Tempur pedic. Which was a disaster. Rome wasnt pushy and answered every one of my wifes questions on different types of beds. Four days later we had it delivered and set up. Old one was taking away with themThank you

Very pleased! Second great experience, just bought a guest bed. Miguel was great to work with, and the entire process was smooth and easy. Couldn’t be happier!

We have received an excellent service from the sales person, Joseph. He was great at recommending the mattress that we wanted to try. The store has a full selection of tempur pedic mattresses. We were there a few times before deciding on the mattress that we wanted to purchase.

We had a great experience purchasing a mattress for my daughter. Joe was very helpful and knowledgeable. He helped us pick the perfect mattress for what we needed. I highly recommend the store and specifically Joe for all of your bedding needs.

Alexandra at Mattress Firm in Greenwhich was excellent with customer service and integrity. She sold me an adjustable frame, insurance for the frame and bed sheets that I love. She was not pushy or overbearing. When my husband had a problem with the mattress, she honored the return as she had promised. She was patient and knowledgeable. I recommend her highly and without reservation. Mattress Firm is lucky to have such a valuable employee.

Amazing store with incredible options to pick from, but the best part of my experience buying a mattress was the service from Joe Boyers. He was so incredibly helpful in educating me on the different brands, mattresses and the positives/negatives for each. I walked away with an amazing mattress and will only ever buy from Joe again!

Joe was exceedingly helpful in all aspects of mattress shopping, and a great salesman.

Joe was extremely congenial and welcoming, as well as super helpful. Friendly and personable, Joe was also very knowledgeable and his efforts resulted in a very easy, quick, and enjoyable purchasing experience.

Phenomenal service, professional salespeople who know their product, lovely showroom. I highly recommend!

Store was extremely clean and safe. Joe was excellent to work with and made the process of choosing and purchasing a new bed very easy. He explained everything clearly, and was a great help to me and my son. I will definitely be back to see them again when we need to replace a bed, and I highly recommend them!

Really awesome staff. The one who helped us was the District Manager. She was very helpful, funny, cool and charismatic. Made the process to buying a box set for the mattress super easy and quick. We were in and out in 15 minutes. Been putting this off for a month and if I knew, the staff would make the process so easy, we would have gone sooner. Recommend!

From the first time I met Joseph Boyers my Sales Professional at the Greenwhich CT store, I had an exceptional shopping experience. Joseph was extremely knowledgeable and patient. I had no clue what I wanted and he took a lot of time and care with me on my first browsing visit. I was so impressed with the service I received, that although I had not selected my new bedroom set I decided to return and a make a purchase from Joseph. Post the delivery of my new mattress and adjustable base (WHICH I LOVE!!!!),Joseph checks in to make sure everything is going well.Thank you Joseph for all of the extra care and attention to ensure I had an OUTSTANDING shopping experience with Mattress Firm.

Excellent sales rep and great experience. I was in and out in 5 minutes at a good price.

Extremely pleased with the product choices and Joe Boyers was extremely knowledgeable, friendly and down to earth. A true gentlemen. Went over every detail of the product and paperwork so there was no confusion which we appreciated ! It was late just before closing and we didn’t feel rushed or pressured. A nice buying experience actually !

We walked into Mattress Firm with no idea where to start. We were lucky enough to work with Joe, who guided us towards the perfect mattress that also happened to be in our price point, and available the same week! The combination of a great selection and Joes expertise and patience makes this a great store to visit for a better sleep. I couldnt resist a new pillow and mattress protector, too! Definitely recommend!

I had an issue with another store, and Scott and his District manager stepped in to make things right. I wish I could have given him the commission. He is a top notch professional and I wanted other people to know and why they should buy from this store. These days its all about service and Scott clearly understood my angst and worked it out for me !

Alexandra Soto helped us today and she is an all star!! What a pleasure to work with. We were lucky that she happened to be filling in today. It made o ur experience easy and fun.

Very professional, good prices and fast delivery.

Great customer service - friendly, professional and informative. Highly recommend. Thanks Joe!

Unfortunately we didnt have a good experience, we bought two times two King mattresses, both are uncomfortable, we can’t sleep.First mattress cost us around $1200 and 3 weeks to deliver, we slept 3 nights and we couldnt do it anymore. We went to the store and they told us that any exchange is only after 21 days of delivery. So after 21 days without sleep in my bed we went back there and they charged us 10% restock fee plus taxes and we lost over $250 us with an exchange.After making the exchange and choosing a new expansive king mattress, we paid over $2200 difference, so and they told us, if we were not satisfied with a second one they would charge us 20% more return fees (no more exchanges).And unfortunately that happened, king mattress hybrid over $2900 and not comfortable, after 21 days we asked for a return and they charged us more than $600 fees. So we lost more than $800 in 3 months and they offered us no alternative, we left the store dissatisfied, and we are already over 3 months without sleeping on a comfortable mattress.So we decided to go to Macys where we buy a cheaper king mattress, more comfortable, free Box, free delivery and free set up, and same time to delivery, about 3 weeks.So after all that I do not recommend Mattres Firm anymore, and be careful before closing a deal with them. the delivery and return rates are absurd, the customer service is not a big deal either.

There is nothing better than walking into a place and having someone who is both knowledgeable AND friendly to assist you. Thats Joe at Mattress Firm. He knows his stuff and I was in and out of there with a smile on my face!

The salesperson was knowledgeable and helpful

Stopped in at the end of my day around 5 PM dreading having to purchase two mattresses for my new home. Alexandra the manager greeted me with a big smile and welcomed me right away. She was able to look up a mattress I bought a year and a half ago because I told her it was very popular in my guestroom I wanted two more that were similar. Her knowledge of the product and her efficiency made it a very pleasurable quick experience. She really knows her stuff, and was interesting to talk to. I actually never thought I would say this but I had a really good time purchasing two mattresses LOL sounds weird but it’s true. We need more people like her in customer service because I walked in with a negative expectation and walked out with a smile on my face haven’t had a wonderfully positive experience thanks again PS she also pointed out something that was on a huge sale that I was not aware of

I had such a great experience shopping for a new mattress. Jamar was so patient with me as I needed to try many, many, MANY different mattresses before I could be sure which one would be the right fit for my bad back. He made great suggestions and helped me figure out which ones were most supportive. A lovely experience. Can’t wait for my new mattress to arrive!!

Scott was amazing to work with. We recently bought a new home but wanted to start out with just the kids mattresses. Scott made the transaction so seamless we decided to buy other beds as well as this amazing massage chair.

Scott, the Senior store manager in Greenwich, was helpful, timely, professional, informed… And gave my 97-year-old mother exactly what she needed. An excellent experience! Make sure to ask for Scott;-)

Extremely knowledgeable, helpful and friendly customer service. Scott, the manager, couldn’t have been more pleasant and easy to work with. I also feel that I got great value with my purchase. I highly recommend!

I went to Mattress Firm today, and had a Great Experience!! Scott was very helpful! The whole visit took less than 30 minutes!

I am leaving this review because I have received the most outstanding customer service by Joe from mattress firm In Greenwich Connecticut. I can’t say enough great things about Joe and the service I was given. I am thrilled with the beautiful mattress that I purchased. If you were looking for great quality product and excellent service please visit Joe. I highly recommend him.

Very good service. Good prices.

Excellent experience! Great customer service - very happy with my purchase!

Cant wait to sleep on my new Hampton and Rhodes mattress! I was so indecisive and Joe was super helpful in helping me find the perfect support! Thanks Foe your patience 😂😴😴😴

Was great, went to my local store. Joe my salesperson was very helpful. I gave him the details of what I was looking for. He showed me a few items in the store that he felt would work and I settled on one of them that fit my purposes perfectly. Was fast, easy friendly service. Can’t beat that. 4 stars only cus I don’t give 5 unless unless it’s a highly unusual situation.

This was our at least third time purchasing a mattress here and we have always been impressed by the quality of not only the mattresses but also the employee we’ve worked with, Joseph Boyers. He is always willing to help us choose the appropriate mattress for our needs.

Great experience from start to finish! Wonderful customer service.

Joe at Matress Firm was terrific. He was patient and informative. Highly recommended!

I had never visited Mattress firm before today.Joe at their Greenwich store was an excellent representative of what a company wants to display in terms of customer relationship.He was very knowledgeable, patient, discreet and efficient. He recommended me a few options and guided me to choose the one I felt comfortable with.I am looking forward to a good sleep now!

Wonderful customer service, very knowledgeable sales help and quick, fast delivery made purchasing, returning and repurchasing a mattress a very pleasant experience. Scott was a pleasure to deal with!

Go see Joe! Guy has integrity. Need say no more. I bought from him, he guided me, educated me on my purchase. People person, really human. Go see Joe at Matress Firm in Greenwich CT.

Joe did a great job once again providing superb service and quality bedding at a competitive price. I would never buy bedding from anyone else !!!

Great experience. Joe was very patient and showed us several options before we made our choice, while the rest of the staff was entertaining our two year-old daughters. Would definitely recommend going there if youre looking to purchase a new mattress. Delivery went very smoothly as well.

I needed to find a mattress for my guest room after moving and was on a tight budget. We worked with Joe who was fantastic! He worked with our price range and made sure we got a quality bed and box spring that was on sale. He was very informative and all staff super helpful with loading box spring on my car, and they do next day delivery which was great! Would recommend this location highly

Joe helped us find the perfect bed! He listened to our concerns and needs and made the transaction easy! He was informative and we’re excited for our new bed!

Our salesman David was great. Very knowledgeable. No pressure sale. We will definitely be back

We were looking to replace my sons bed & went to Mattress FIRM where the Manager, Alexandra was very knowledgeable & practical with suggestions. Would highly recommend !

Scott my salesman was quick, informative and very efficient. Delivery options very clear. And mattress is being delivered the next day. Perfection! Laurie G

Quick and easy. Great value for the money.

Needed a reasonably priced mattress for my teenage daughters new platform bed. Greg gave me many options, and took the time to explain the differences between them. Very knowledgeable and patient. It was my first time in the store and my experience far exceeded my expectations.

Had an excellent experience with Joseph!!! He was so knowledgeable, honest and led me in the direction right for my family and me as opposed to a salesman reaching a quota. Also extremely clean- (walked out of previous mattress store) and this one is SUPER CLEAN and well organized. All price points and all different options! Prices and options also Way better than all these crazy online matressss

If your looking for a mattress go see Joe! My fiancé and I went in there knowing nothing about mattresses and what we needed. Joe took the time to explain to us about the different mattresses and about the adjustable bases. He was able to find us a wonderful buy within our price range. We can’t thank you enough!

One of the best purchasing experiences I’ve had. The manager, Joe, helped me tremendously and is a stand up guy who clearly had the customers best intentions in mind.

Great customer service and fast delivery

What A great Experience My hubby and I had purchasing a mattress on this Black Friday..Our 30 year old mattress had seen its last days. Thanks to Dream Salesman Joe Boyers we walked out with smiles on our faces about our new mattress purchase and we saved a lot with the deal he made..We got great bang for our buck!! Looking forward to enjoying many years of Sleeping Comfort!! Thanks Joe!!

Very helpful and knowledgeable. Store was spotless. Could not be nicer especially in this current environment.

I was looking to purchase a mattress for my new college apartment across the country and came to the right place. Right as we walked in, Joe greeted us with a huge smile and directed us to exactly what we were looking for: a great mattress for the right price. He made the entire process very simple, and had it delivered to my place in Texas with no problem. He was incredibly friendly and helpful, and I can honestly say that I havent found that kind of customer service anywhere in a long time. I will definitely be coming back here, and have ready recommended it to all of my friends! Thanks, Joe!

I recently purchased a mattress at this location and found the sales associates to be very professional and knowledgeable. I was immediately greeted by associate, Joe, when I walked in.Scott, who assisted me with my purchase, was very informative, helpful and pleasant and without sales pressure. Scott addressed all my concerns and took the time to explain the features of the different mattresses which helped me decide on the perfect fit for me. I would not hesitate to anyone making a purchase to ask for Scott for assistance. I thank you, Scott!

Scott was very helpful professional and responsive!

Joe was wonderful!

My experience at the greenwich location was fantastic. Joe, the sales associate who assisted me, was incredibly knowledgeable and very friendly. He put absolutely no pressure on me, and thoroughly explained every detail of the transaction we were making. I left the store feeling very confident in my purchase. Would definitely recommend buying from here. Thanks again!

The salesman was professional and sincerely interested in my needs. Great prices and wonderful selection

Hi I came in to mattress firm today my sales guy Tony at 2000 West Main Street Stamford ct. He is the most pleasant and knowledgeable sales person. He made my purchase so easy and quick. He knew exactly what I needed went straight for it. Mattress firm great deals, great experience!Thank you

Ive been purchasing mattresses from Joe at Mattress Firm for nearly 15 years. They/he never fails to disappoint. Their selection is extensive but they help me narrow it down quickly with concise, accurate information. They go the extra mile in delivery and price. The showroom is very nice with ample parking. Efficient, cost effective, friendly, what more could you want?

I absolutely love this mattress firm. My boyfriend and I had the honor of working with Joe, who was great! He helped us find a mattress we fell in love with. I have gone to other mattress firms prior to this location and Joe was like no other sales rep I had encountered. He was extremely helpful and knowledgeable. Good sleep is important, so having the right information when purchasing a mattress is crucial. If you are in need of a new mattress please come see Joe, youll be in good hands.

Super friendly and knowledgeable sales staff. With no sale pressure.

Joe is great. Very customer service oriented!

I had a great experience at this Mattress Firm location. Joe was my sales rep, and was extremely helpful in terms of helping me find the mattress that was best for me and also gave me a great deal on both the mattress and pillows I bought there. I would recommend meeting with Joe if you’re looking for a great deal on a really great mattress!

My husband and I visited Mattress Firm yesterday to purchase a bed for a house we own in Georgia. For various reasons having to do with the Savannah store being a franchise (not a corporate store) the salesman, Joe, explained that he would not be able to sell us the mattress in Greenwich but that we would have to work with the Savannah franchise. Joe could have stopped then but, instead, he continued to help us by calling the Savannah store and inquiring about their inventory so that he could show us the beds in the Greenwich store that we would be able purchase in Savannah. He spent time discussing and explaining the various mattress options and we left with all of the information we needed to be able to purchase our bed of choice from the Savannah store. We were disappointed that we could not purchase directly from Joe. He was professional through and through, knowledgeable, good humored...an excellent representative of the company.

Chris and Chris were an amazing help. Came n for just the box spring. I had a couple of questions about purchasing a mattress. Everything was explained. Didnt some many thing to consider. Very helpful and knowledgable about there products. Will be back and would recommend fr anyone to find there perfect sleep at mattress firm.

My experience at this establishment was wonderful! This was my first time buying a mattress and the person who helped us, Chris Peck, was very warm and delightful to work with. He was very thorough in explaining the types of mattresses, frames, and covers. He was very helpful to me in deciding what to purchase. I definitely recommend this place if you need to get a mattress!UPDATE/EDIT : I went back recently for a smaller mattress since I’m moving, and the assistant manager, Gregory Machnicz, was incredibly helpful and kind! He showed me all my options and helped me find exactly what I was looking for. Mattress Firm really has very patient and hardworking employees, I love going there since I can always count on being treated well and finding what I need.

Joe was extremely helpful and resourceful as we needed 4 beds quickly due to unexpected company right after we moved into a new home. He explained options given the use of each room, and made some common sense recommendations. He personally followed up a couple days later to ensure all was well. Delivery was as promised and the automated communication told us exactly when they would arrive. Great experience all around.

Scott was very helpful !

Excellent overall experience - Chris Peck has unmatched knowledge, patience, a non-pressuring approach and great interest in finding customers the perfect bed. After meeting Chris and learning about all of their offerings I had no interest in looking elsewhere. Very timely delivery too. Thanks again Chris!

Great service, fair prices, super clean showroom. Needed it good and fast. Thanks to Chris Peck, a most excellent salesman, my husband and I were taken care of in a timely, professional manner! Were getting our king bed on Sat.

Cant rave enough about Chris Peck, our salesperson at Mattress Firm. He went above and beyond - even went to the furniture store where we purchased our bed to ensure the mattress would be a good fit! He was knowledgeable, patient, and professional. Never any pressure - just concerned with helping us make the right choice. A+ experience!

Claire Benedetto was FANTASTIC! I came in with 3 specific models I had researched and she directed me to them quickly. She expressed the popularity of each mattress and did not force me to more expensive options like most sales people will do. She was kind and friendly which made me feel confident when I had made my final decision. If you are looking to make a smart investment in comfort and want to be certain you came to the decision on your own instead of being coerced, go see Claire she knows her products and cares for your long term comfort.

Came in to pick out a bed for our daughters college apartment. We didnt want something too expensive. Chris was very helpful and patient with our daughter. He pulled out a number of mattresses until we found the right one. He helped us with discounts on delivery, too! Chris, we thank you for your help!!

My wife and I went to buy a new mattress/box spring at this store today and had a great experience. The sales representative, Joe, was extremely helpful and knowledgeable on all the different potential options. He enabled us to find what we wanted at our price range very quickly. Highly recommend going here and talking with Joe. We are excited about our new mattress!

They make finding a mattress a quick and easy process. Chris P was great at answering our questions and helping us decide what kind of mattress we liked best. Have bought multiple mattresses here over the years and always have a very positive experience!

Joe and Chris were extremely helpful in helping me buy the best mattress I’ve ever owned. I’ve already recommended them to several family members and good friends.

Scott was very help and answered all of our questions!

Claire was great! She greeted us as we entered the store. She explained every kinds of mattresses and details about it. She was very accommodating and helpful. overall a great experience. Thanks mattress firm!

Mattress buying is usually a stressful experience, but Joe was very helpful and made the process a breeze! We’re very happy with our selection!

Joe made our experience quick and easy! He gave us multiple options and taught us more than we ever thought we had to know about mattresses. I would highly recommend Mattress Firm to all of my closest friends and family members!

Joe was fantastic. We took a lot of his time to make the right decision and we tried each bed a million timesHe also honored a sale price and was never pushyGreat experience for a person who doesn’t typically shop a mattress

Joe and Chris were extraordinarily patient helping me select the right mattress. I then went home to look at my new, custom upholstered headboard and frame. By phone, they painstaking provided me with every measurement to be sure the adjustable mattress set I chose will work. Thank you, thank you, thank you. Marianne

We purchased a new mattress 2 weeks ago. Joe at Mattress Firm Greenwich helped us through the myriad of choices . We were replacing a Tempurpedic which we felt was too firm. Joe is really knowledgeable and explained the differences , price points, and gave us ample time to try out the ones we focused in on. So far so good, after 2 weeks we think we made the right choice and Joes advice and counsel was invaluable, he steered us in the right direction.

We had a wonderful experience - Chris Whittaker was extremely knowledgeable, competent and enthusiastic about showing us around the store and explaining the differences among the various options available to us. He helped us find the perfect mattress and pillows. We are very pleased with our choice, and would definitely recommend him and this store!

This is an incredible store! Not only was I extremely satisfied with my purchase, but I could not have received better service. Chris Peck gave my friend and I the utmost attention. He even looked at the bed frames we bought online to make sure we picked out the correct box spring to go with our new furniture. I normally take a while when deciding on my purchases, but Chriss patience and understanding of my wants and needs, made it possible for me to find the exact mattress I was looking for. Overall an amazing experience, and I would highly recommend going to this store to anyone, especially with Chris Peck as your salesman!

Mattress Firm has nice, pressure free staff with a great knowledge if their products. Joseph is wonderful to work with and we look forward to many years of comfortable sleep! Dont be afraid to spend on your mattress...you spend half your life there!!

Chris was fantastic! Spent a good deal of time educating me on different options, and I felt relaxed and happy to make a purchase on the spot. Cant wait to sleep on my new mattress!

Joe was very helpful throughout the process. He was able to quickly guide me through all the options to find the type of mattress I was looking for. Highly recommend the service

Great customer service!

Great place to buy a mattress! I worked with Chris, and he was extremely knowledgeable, courteous and helpful. He was also patient - I tried out nearly every mattress in the store and he explained every detail! Much more helpful than big department stores...

Just purchased a mattress from Mattress Firm in Greenwich. Joe Boyers was AMAZING! We feel he was extremely knowledgeable, took his time and answered our MANY questions with a great sense of humor! We did not feel pressured to buy and we feel in the end, he gave us a great deal. I would definitely recommend Mattress Firm to my friends and would tell them to ask for Joe!

We recently went to Mattress Firm because we needed not one but 2 mattresses! Joe greeted us at the door and from that point on we felt totally comfortable and he shared his professional advice with us which made shopping for a mattress extremely pleasant. We would highly recommend him and would definitely send our friends and family to this location, thanks again Joe!!!!!

I just went to the store and had a great experience. The staff was extremely helpful and very kid friendly. My son cant wait to get his big boy bed!!

My expectations about mattress shopping were greatly exceeded thanks to a tall jovial guy named Joe B.. I generally hate going into places where you think you are going to get jumped on 2 seconds in the door by 10 associates fighting for a sale. But this store and Joe could not be more opposite from that notion. I never felt pressured and Joe took the time to ask all the right questions and was very attentive to our answers and our background about why we needed a new mattress. Thanks again...I will be back for the next round of mattresses for the kids when it is time to replace their mattresses!!

We came to the mattress firm store in Greenwich and was met by Dean who was extremely helpful and knowledgeable on all the bedding. He showed us a number of beds and different styles and helped us pick the perfect mattress set. Dean was extremely helpful and I Will recommend him to all my family and friends. Thank you Dean.

We are repeat costumers (10+ years) to this location and with Joe. Very pleased with his customer service and pleasant demeanor. Will come back in the future.

We had a great experience at Mattress Firm - Greenwich. We went into store and quickly felt overwhelmed by the selection, etc. The staff was very patient -- took time to answer questions and left us alone when we needed the space and time to think it through. Its a big decision and an important one - lets face it, youre not going to buy another bed for years! We had done a lot of research on line and still felt overwhelmed -- we took our time and with the assistance from staff we made a great decision -- were very happy with our purchase and thrilled with the service we received!! (Only neg; dont bother buying mattress protector -- you can get a better quality one elsewhere!) Everything else was top notch!! See Joe when you get there -- hes a great guy and very helpful!! We really had a great service experience working with him!!