The product looks like what we ordered but we paid extra for firm cushions and, as a family of two adults, having had this large sectional under six months, we have sagging In multiple cushions. We also have a creaky spot in our couch already. We take great care of our belongings and cannot believe that For $6,000 This is what we get. Could not be more disappointed.

Would not recommend Bassett to anyone. We walked in wanting to look around to see what they had to offer. As soon as we looked at one couch in the front we were greeted by a a sales person and quickly asked us what our budget was which we had no set one as we were not sure exactly what we were wanting and gave a rough estimate on what we may want to spend. She quickly talked us down and took us straight to the clearance section and told us this is what we could afford in that range in which the clearance time was more than some of the items on the show room floor! The lady continued to talk us down and would not let us look at anything but the one couch she showed us as we could not “afford” the others. I was very disappointed will not be going back there again.

Over priced and one of the reps named Michelle was very rude. Michelle Made a comment about our family that was very rude and came out of nowhere.She then proceeded to laugh after the comment.Won’t ever go back or give this place any of my money.

Customer service is helpful when dealing with not one but two errors from a “great quality” furniture store. We ordered a sectional, only half of the piece was delivered due to the other half having wrong fabric and wrong legs. We waited 18 days to get the other half of the sectional and now we are waiting for yet another replacement due to them using diffident material in the middle cushion. Customer service has been helpful but at what point do we get good quality the first time around from a pricey furniture store that is supposed to have excellent quality

If I could give a 0 I would. Worst experience ever. I’ve never felt so uncomfortable and John Herndon-Lewis should not be in sales.

Really great experience. Weve looked at furniture everywhere, and were very impressed here. We hate pushy sales tactics and never faced that here. Instead we had high quality help from a great designer, Jennifer, who got us exactly what we wanted at our own pace. The team is extremely professional while still being fun to work with, and so far the furniture quality has been great.

So, I’m just gonna be honest here... because this continues to bother me and I don’t want anyone else to make the same mistake as us. Purchasing from Bassett was my biggest purchase regret so far in Life.This furniture is not worth the money. My world market sofa has held up way better and was a fraction of the price.We bought a custom leather sofa and a recliner chair, both arrived damaged but I didn’t realize just how badly. I was pregnant, so I didn’t inspect every inch as closely as I should have because I couldn’t move the chair once it was in place to inspect it better. But when they delivered the sofa and chair, I did notice some damages which I remarked on but had I seen the extent of the damage I wouldn’t have let them leave it.They sent out a leather repair tech who fixed some areas but noted a huge tear In The leather that had been repaired poorly. It’s now all I can see. It’s been several years and All I can see is this giant crooked line in the back of the chair. . (Eventually Bassett stopped responding to my requests to have repairs done). The repair tech pointed out so many problems... I just think we got duped honestly. I think this set was either returned from someone else or I guess just damaged and they were hoping we wouldn’t notice. Ok, you win Bassett.The furniture has not held up, the armrest is completely wrinkled (leather was not stretched correctly) since we received it, Which has had nothing to do with anybody resting an arm on it (which is what they tried to tell me after I had only had the furniture for 1 week). The leather is pulling away from the sides revealing the metal frame. This furniture gets very little use I should add. (I would also like to add that once the purchase was done, the sales rep seemed completely unconcerned with my problems so keep that in mind)Just throwing it out there that they aren’t any better than any other furniture store. Plenty of friends have furniture through years of heavy use from kids and pets and it looks better than our few years old furniture from Bassett. Learned a hard lesson. Don’t spend large sums of money on furniture, you don’t need to, at least not here. You won’t “get what you pay for.” Hopefully I at least save one person from the same mistake...

Great experience, wonderful sale. Our consultant Diana is smart, efficient and charming. The only reason there is not a 5th star is because the computer system was extremely slow today.

Wonderful quality furniture. Michelle was wonderful at showing without being pushy

Dont buy anything from here. Too expensive and their delivery system is ridiculous. They took 18 days to deliver my bed. I m not going to buy anything from here in future.

Very nice place and very helpful people.

Good selection. Lots of options for customizing.

Diana is excellent a her job.

Way too pricey!!!!! No one needs to spend a small fortune on a single piece of furniture. VERY obvious the staff works on commission. They basically run you over as soon as you walk in.. like vultures hunting for prey.

Bought some furniture from them in the past it was quality stuff. Their facility is looking a little tired and rundown.

High quality furniture

Over priced

Ask for John