Today I needed some real help with my cellular plan. Thank goodness I got Kelly to take care of me because he did an excellent job. He was patient and friendly, but also really motivated to get my problem resolved. Even though the issue is still being worked, I felt like he had a thorough understanding of my problem, and spent nearly an hour with me working the problem. I can’t thank him enough.

Jeff was so helpful getting my daughters new phone set up. He gives great customer service.

Pretty quick service. However I was exchanging something and didnt get the same discount which the sales person told me I did.

Went here recently to upgrade my phone and Kelly helped me. He was never pushy or overly salesmanly towards me but helped me with the extra accessories that I needed for my new phone. He was very knowledgeable and asked questions to figure out what phone would be best for me. With people like Kelly working here I will DEFINITELY be back in the future hes going places and is doing it right. Thanks

Recently visited this store twice. First day to start looking at phone options, a second day to make my decision and place my order. My Verizon specialist (Jeff) was very patient and helpful, getting me bill quotes for various phones and finding ways to save money wherever possible. Friendly, great customer service! Thanks.

Neihart Mt Joseph PinskiNeihart, Montana construction.Joe,s Mountain view ??? !!!!!..

Had to get this new phone I am on right now. Great business.

We went in today to upgrade phones and got absolute stellar customer service from Zane I really appreciated how informative he was and patient, he made our afternoon! 😊

Two times I’ve had to go to this store and over 2 hours both times. Verizon in general is so hard to deal with every little issue is hours on the phone or in the store. Customer service is terrible, I wish I had time to go over the issues I’ve had but I don’t think they would let me write a novel on here. If you have any chance of finding another carrier I would suggest you do it. Maybe get some waters available for customers and cushions on the solid oak seats since no one leaves in under an hour and sciatica is a real thing!

I ordered a Samsung S20 5G UltraG onlie and picked up instore. They were awesome

Kicked out the store for refusing to wear a mask. Governor mandate exempts persons with health conditions. Company refuses to recognize people cant breath with a mask on. Uses lame excuses. Dont use this store. Go to the other one on 10th. They are better.

Denied entry due to no mask, even with a medical condition. Theres a reason I stopped doing business. Good selection, but wont be doing business with.

Was prepared to give a terrible review due to experience with crumby service from the other store and excessive COVID rules. But Spencer pulled it out for them! Hes a Rockstar very knowledgeable & helpful. Lost a star Verizon because I had to wait in my car for 1/2 hour, pull it together Verizon, been a customer over 20 years...I expect better

The staff at this store was extremely helpful and got us up and going quickly.

Great store to get new phones or if you have any questions. Awsome customer service. Eager to help and quick response. Excellent service by Manager kayla. She makes sure you have a perfect experience and great deals. Great experience with Speacialist jeff he is very nice and knowledgable. Makes buying a phone easy and joyable. Highly recommend this store.

They fixed the problem with my phone in minutes. Josh, youre amazing! Thank you so much!! And Verizon, give that guy a well deserved raise!

People are all over you and dont give you time to browse. They make you feel paranoid that you are in the store and more worried about COVID than selling their products. Recommended shopping online because they dont have any in-store deals... Great salesmanship I tell ya 🤦🏻‍♂️

Customer service is the absolute worste!!! Rude and do not know how to use their own keosk system. Paying bills there is a complete pain in the a$$ and leads to more fees!! Cancelled service and went with straight talk. Been happy with no mobile or billing problems ever since.

This store is a joke. I tried for two weeks to get a hold of someone at the store. I finally went there today because got sick of being ignored, get to the door and the lady says there is at least a 90 minute wait. I told her I have tried to call the store that when you Google rings the store. Shes goes and tells me we dont have phones in the store. I just left and bought the phone through Google. Verizon in general has become a joke, and this store.

Overall, good experience

Great customer service

Customer service was great and speedy!

Curious staff. However received the wrong phone. Did not realize it until we got home....82 miles away

Bad attitudes are very prevalent in this place!

They helped solve the problem I created in such a short period of time!

They were good, but the corporate office removed some customer service items like activating the phone. Corporate took away their machine that did that. So after buying it I had to spend the evening dealing with the switch. It was better than the on line shopping which was horrible. The people were fairly good, but after making an appointment there, I still had to wait around. I came in with an appointment, but had to wait just like all the other walk ins, so dont bother trying to make one, just show up, its the same thing.

The biggest draw back is their prices. Extremely high compared to other carriers that actually provide the same service. I changed carriers and saved over 50% and getting the same coverage and services as Verizon. I feel Verizon is a rip off. No reason to charge extremely high prices and other fees to get the same service Im getting from another carrier at half the price.

They were very busy and I had wait for about 20 minutes, but the person who helped us was very nice and knowledgeable

Katie and KiAnte helped my mom with my sisters phone. Tech Support told her that she had to go to a corporate store. So since we had a funeral here in Great Falls it was nice. Katie was there to greet us and she asked us if we needed help with anything. I say KiAnte saw she was confused and walked over to ask what the problem was. I rate this store better than most.

Went in to get a charger and the staff was very helpful.

Recently upgraded my phone and had tons of trouble setting it up. Went here and had a guy help me for 2 1/2 hours until it was all set. Very patient and kind the entire time; great service!

I came in all grouchy and complaining, not feeling well and being mildly technologically challenged, and Karen offered excellent assistance. Even though shed never done some of the tasks required in my replacement-unit-multi-accessory purchase, she asked questions if other techs & struggled with me to figure it all out. Kudos to Karen for her patience & diligence!

I dont like them and I would never use them.

Verizon in Great Falls, MT is fantastic! The staff is really friendly and very knowledgeable in all areas of the business. If they dont know the answer they will work together to find the answer!

Great customer service. informed on sales and available options. answered all questions. almost always a bit of a wait to be helped because of customer service flow.

This is the REAL Verizon store -- the only one in town. The others are all third party retailers. We love our phones and the service. The only downside is that they are usually really busy. The 10th Ave store by Pita Pit is definitely the yo-yo place for the best cell phone service.

The customer service here is great. Walked in got greeted. Very knowledgeable. Best Verizon store in town

Robert was amazing with everything today. He deserves a raise

Great service, friendly people and I am posting with my Google Pixel for this

Wait time to speak to an agent was 45 minutes. The agent was knowledgeable.

They were able to correct my phone that said Camera failed.

Was lied to about payment options for an upgrade. Now my bill has been around the 250 range. When Im not right on time I get harassing emails and phone calls threatening to turn the phone off. The only good thing is the products they sell and versatility and range of bars

Excellent help buy a representative with the first name of Jeff as he knows whats going on and theres a real good job but every time I go in there hes busy so Im patient and Ill wait for him because hes the best in there. Really good people to work with and Ive worked with Verizon for years.

They couldnt help me with my problem

Did a great job hooking me up with a plan

Fast service from a knowledgeable staff. Its still Verizon so the prices are still high, but that isnt the staffs fault. Verizon is still the most reliable network in Montana.

Very helpful and knowledgeable. I hope that we can have Ryan everytime

Im glad some people have had good customer service with this location. Mine has been terrible!After receiving my new iPhone, I was told there were classes every Wedns. morning. Called the day before class and was told it was on. Arrived the next day and no one showed! (there were other people waiting as well)I just tried called that location again for other reasons; the phone rang for a rep. but they hung up without a greeting... nothing.This location is a poor reflection on the otherwise stellar service Ive received from Verizon.

Its your horizon! Verizon. Mr Stimson Sr. Cleaned this store awesome knows the business happy birthday !! Belly button I love you molly many more!!.

A guy named Jeff worked with me several phones ago and still help. Nothing but good things to say about him & the store.

Jeff and associates got my equipment traded up. Im waiting until the battery is fully charged now.

Nick came right up to me as I came in. He accessed my account and made sure everything was correct.

Staff are friendly and customer oriented. I have been coming into this store for years without issues until recently the sales rep ordered a product to be shipped and entered the wrong street address and contact phone number. The item is delayed and stuck in transit and I cant redirect the package through USPS because the shipping method doesnt meet package redirect requirements. Im sure they will fix this issue in the store but I have to go back in and wait another several days for the product I need. Things like this are annoying.

Did the job well

Well, dont try to contact them by phone. Spent my morning pushing buttons.No I dont speak spanish/Mexican, I speak AMERICAN!TALK about a runaround.Just hire a reseptionest and take a message. So tell me why I need to go to the store when I get better service on line....Never again.

Irregular billing, unhelpful staff, excessive wait times and unpredictable outcomes. Far more expensive than T-Mobile with less service or rewards.

Kyle is awesome, always great service with him!

The friendly staff provided great service. Knowledgeable, helpful and quick.Thanks!

The staff is always friendly and willing to help with any problems. If the plans were cheaper, then Verizon would be the perfect cell provider given the outstanding coverage in Montana.

Can be busy but you sign in and it moves quickly..Great staff, they are knowledgeable, and friendly

Fast efficient and knowledgable staff!

The store is nice and the staff are great, but I loathe Verizon as a wireless carrier. Four stars for the staff and store, zero stars for the company itself

Was helped quickly and was able to pay my bill with no issue.

There was a bit of a wait, but the service was great!

I had excellent customer service here when my phone was broken. The only problem was they used FedEx which is lousy in the area and delivered the phone to another address.

Tech support and phone knowledge is very impressive! Kyle is fantastic!

Walked in and immediately felt welcome.Staff was able to assist me with an issue that Vzw could not over the phone.

Great Job Doug! After hours on the phone with Verizon and Apple I went up to the 10th Ave Verizon Store and Doug was able to resolve the problem with my iPhone.

Need more than manages who know their stuff in this store.

Employees can be rude and unhelpful at times. During my last visit to pay my bill not a single employee acknowledged me. 0 out of 10 would not recommend.

I buy a tablet thats exactly one week old and you charged me $50 for a restocking fee when I bring it back thats not good customer service thats not taking care of a Verizon customer has been with you for lots of years

Very helpful but the wait was a bit long.

Good network but expensive. People are nice here

Too many issues trying to get my sister a prepaid card and my phone broke inside the case (and the case didnt) that was recommended by a salesperson.

The customer service was very helpful.

Great customer service

Good service just took a while

I used to think that Verizon was the 😈.I was helped fast, got a fair deal, and the folks that work there really try to help you, even if youre not too savvy.

I found the employees in this store not to be as knowledgeable as in other Verizon stores. Wouldnt go here if I didnt have to

Excellent service, friendly staff.

They dont answer your phone calls

Worst service ever went to att

Very patient and helpful

Speedy friendly service.

The real Verizon store!

Worst customer service from any Verizon store Ive ever been to. They are not knowledge at all.

Good service

Get cell phone here lol

Associate was disgustingly rude, and very unprofessional.Received zero help for the issue I came in with.Wouldnt recommend this store to anyone, drive the extra 10 minutes to another Verizon.

Ryan was excellent

Fixed me up in no time!!!

Always good service

Service was good.

Fast and friendly

Love the place

Great experience!

Great job

Hate it always a long wait

Employees attitudes really sucked

Helpful staff