Stopped by today to see what was new. Bought a Honda mower and Echo weedeater and a great price. Thanks to John and the wonderful lady working with him today. Great customer service as always..

Great place for gold and silver items, price is ok, and they have a low layaway plans.go by and visit, look around from household to guns. Never know what you may find that you cant live with out. Tell them Rusty sent you:-)

You’ll have better luck finding nicer stuff in your trash can then here!

Good merchandise, fair prices and friendly service ... It feels like Im in a Hot Tub with 1980s Demi Moore while Im there...

I wish I could give zero stars. My girlfriend and I were about to drop $150 on a camera until I heard the music in the store use the N***er word. I am offended and boycotting this place.

Love the new management! She has really made the store look great and the staff is AMAZING! Great customer service! Great prices on everything! The jewelry is really inexpensive and high quality. They even have a layaway plan with easy monthly payments. This is definitely the place to shop! I also found out they take in designer purses, resellable silver jewelry, broken gold, firearms, and unique items! I’m bringing all my stuff here!

Very professional, helpful, and always in alert when a customer walks through the door. Never had one issue with any of the employees. The manager was very nice and flexible, willing to go above and beyond to get the right amount of pawn loan that you need. Love there sales! I could come here everyday ! I enjoy looking around seeing great prices and affordable prices also! Very good thanks to the manager and her great hard working employers, keep up the good work hard work pays off! I hope you see this!

Went this mornin to sell a box full of DVDs I no longer wanted. The lady behind the counter was very nice and actually held a conversation with me bout some of the DVDs I had. I read the reviews before I went up there and Im honestly surprised bout how many negative comments there are. I was very pleased with the price they offered me. I would definitely do business with em again!

Horrible customer service! I was sold a defective charger that was worth $20. Shirley the manager (which is extremely rude) wouldnt take it back due to store policy. Buyer beware!

When somebody leaves a negative review of these people, that person is the problem. They are all awesome! Six stars!

Greeted me immediately. Very professional and courteous. Will return.

Great service. The people behind the counter were/are fabulous. Mike helped me out and was fantastic. If you have to pawn/sell - these folks are the way to go. Far faster than craigslist!

This place completely sucks! Not because it is a pawn shop but simply based on the lack of customer service. I enjoy going to pawn shops because its like going to a upgraded garage sale. I expect to never pay the price on the tag and they are always reflected with some sort of negotiation built in....its all part of the experience. Not only does this particular store in Grapevine NOT come off the price, they are completely jack asses about it. There is an old hag of a lady that works there - a dried up old lady that is the rudest and unprofessional person I have met in retail. The old bald guy, Mike, is a complete jerk and rips people off left and right. There is not one good thing I can say about this store. I hope everyone reads this and stays far away from this place!!!!

I dont know what these other people have been experiencing but every single time I go there its a good experience. They give you a better deal for your games than GAMESTOP.

The manager of this store is incredibly rude and I wasnt surprised when leaving this review to see others saying the same thing. While they were entering my information for buying one of my watches I asked the employee behind the counter to speculate if the pawn shop down the road would be possibly interested in my Fender Telecaster as they didnt want it because it was missing a knob but was still fully functional. The manager SHOUTED at me across the entire store in front of all the other customers about how out of line I was for asking this question! After acknowledging that it probably wasnt there place to say and apologizing he continued to berate me and treat me very sub-human. I realize that it is a Pawn Shop after-all and they have competitors in this line of business but they didnt want my guitar and I simply asked for a speculation, something I didnt see as a big deal. The manager caused such a scene and I felt so mistreated that I asked for my Citizen watch back and left the store without selling it to them as we had originally agreed. This might be a Pawn shop, but I am not a junkie hawking stolen goods for crack money and I refuse to be treated as such. They lost my business today. I took my Tele and watch down the road to another Pawn shop where I was actually treated like a human being and they purchased both of my items.

Not a fan of pawn shops until I went here. Clean, good merchandise, helpfulemployees, was given good prices on the few things I sold and great priceson the items i purchased...no complaints...

Professional, knowledgeable and expedient...that says it all. Great place!

Great prices and I love the management!

They were very professional and fair on their pricing. I had a great experience all together.

Bunch of lying, cheating, thieves. They tell you one thing, then tell you they didnt say that. I specifically asked a question and was told one thing. On return, I was told that was not what was said. Didnt even offer to make it right or give an alternative. They treat their customers like crap. I had a few choice words for these a-holes. And I hope they read this.

Not from the neighborhood went to this pawn shop found most of what i wanted smooth service good merchandise not really much to complain other than the small game selection great customer service tho they gave my sweaty cousin and myself water for the long walk

Terrible customer service, never given me a good price

Rude and short. Never even gave a chance to bargain or work something out.