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Kabelin Ace Hardware
12820 Adams Rd, Granger, IN 46530, United States
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Kabelin Ace Hardware
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ja
Review №1

Recently found they have effective weed killer, Ace brand just mix with water. Not as expensive as Roundup but does good job. Good service from staff.

Ka
Review №2

Incredibly nice folks. They have a wealth of knowledge and are willing to help you out. If you are making an investment in a very good grill, go talk to them before deciding.

Jo
Review №3

Helpful staff, a good variety of products. Easier to find things compared to the big box stores. Pricing is fairly good.

Sa
Review №4

I needed a paint sample. I ended up with two. When a color I wanted to sample was not available in a sample size he ( I didnt catch his name) suggested I get it in Benjamin Moore. The computer was down. I left my name & number. A few minutes down the road he called. I came back & was greeted, again, & my sample was at register, waiting on me. He even used my name to thank me on the way out! Love the service!

De
Review №5

Good selection of products except the key grinder doesnt always work

To
Review №6

Easy Peasy. In and out with friendly customer service has always been their trademark.

Ca
Review №7

Lady named Nancy at the cash register is super nice! They had the bolts I was looking for. 👍

Dr
Review №8

Informed employees. However, limited inventory and choices. Better off to go to True Value for greater selection and in stock items. True Value is also well organized and easy to find items.

Om
Review №9

Very nice associates and knowledgeable aswell. Needed a few things and walked out with a chainsaw purchase. Staff member that helped me with purchase explained a ton to me about my new chainsaw. Let me ask numerous questions and answered all of them with acceptable or educated answers.

Ch
Review №10

The staf knew the product I needed. Would recommend highly

D.
Review №11

Great local hardware store. Excellent experienced staff. Usually has the basic needed for lawn and garden. Basic hardware. If lumber is needed would recommend a different place.

Jo
Review №12

Staff is quick to assist and has the knowledge to do so or will get you the correct answer. They definitely go above and beyond to get your taken care of. Quality and value with a small town hardware store feel.

sc
Review №13

Terrible for online pick up in store orders.They dont keep track of their inventory so when I purchased a lawn mower they showed in stock and went to pick it up they didnt actually have one in stock... Now I have to go through a whole process to get refunded. Time wasted, money in limbo, management didnt care even a little and treated me like it was my fault for buying the mower online instead of checking that their store really had it. Dont buy anything online from them. Ill never buy anything from this Ace Hardware store ever again.

Li
Review №14

Bright, clean, and the friendliest, most helpful and knowledgeable staff. C19 protections in place. I have never had a negative experience here. Great community merchant.

An
Review №15

Great store. Very Polite and courteous costumer service. Mark was very Polite when I called in concerning my stihl weed eater. He told me to bring it in, so I was expecting to talk to him but talked John Rassy instead. John Rassy is Awesome. When I told him what was wrong with my weed eater He proceeded to tell me hes been dealing with stihl for 45 years. Of course Im already frustrated so at first I thought he wasnt hearing me. But when it was all over John did what he knew how to do and thats fix my weed eater. I hope he see this post, or someone there at the store. Thanks John for what you did, being kind and patient with me. ACE IS THE PLACE!

Ch
Review №16

Service is definitely key here love the atmosphere and great selection of hardware supplies

Ri
Review №17

I have always been a loyal Kablins customer. Partly because I only live a couple miles away and have normally received friendly service.They have only a few subject matter knowledgeable clerks and are regularly called to help with question.Today was different. I walked in and didn’t see anyone but I knew the general area for my search. Was wanting to verify the thread size on a bolt. There was a younger man sitting in the key area. Maybe one other customer in the store. I asked for the screw gage location and he half heartedly pointed down the isle. I looked for a min and asked again. He kind of glanced up and directed me left and right until I found it. Once my thread size was determined I asked if Ace sold casters. This was his response... “NO ONE HERE TONIGHT WOULD KNOW AS WE ARE ALL HIGH SCHOOL KIDS”. And continued to just sit there. I suggested that if he helped me find them then he would know the next time a customer asked. Didn’t even raise his head.Well I found them, made my selection and moved to the cash register. Of course the price didn’t match and was instructed to retrieve the price tag for the cashier. Of course it was the sticky type but noticed none other like this in that bin. Found an alternative choice and returned to the register.Four clerks were seen. Two were of little help. The other two were hanging out in the grill area talking the whole time I was there.Ended up paying twice the online price.Will really need to consider how badly I need something before shopping here again.

Et
Review №18

I was greeted cheerfully when I walked in, I like that. The folks in the back were helpful. I wasnt sure on the exact part I was looking for but they stuck with me until we figured it out, I super appreciate their assistance. Checking out was once again a cheerful experience. A+++ store for sure.

TK
Review №19

Misleading the public with a lie written an a board on sidewalk. Sign says the LAW requires people to wear a mask..that is FALSE. It is NOT a LAW! It is simply a guidline and recommended. NO law has been passed in this country for that. Any executive orders on that are being ruled unconstituitional by supreme courts across the nation making them null and void. Lawsuits are popping up over that false claim.

Th
Review №20

Great clean well stocked and run local hardware store.Excellent hardware section.

Ma
Review №21

Great store. Super helpful. Will let you bring your dog in with you. What more can you ask for!

Ri
Review №22

Everyone used to be extremely knowledgeable however over the last few years hiring has been geared to part time employees rather than experience.I usually have to wait for the let me get someone else for you person. @ Weeks later- My following trip in I was helped immediately with proper knowledge for my need.

Ma
Review №23

Penske rental truck was not at the store on time. It was supposed to be there at 9am and did not arrive until 12pm. The employee that was helping us out was not very friendly. Would DEFINITELY use someone else when renting a Penske truck.

De
Review №24

Good selection of products and nice salespeople.

So
Review №25

Great customer skills

Li
Review №26

Staff is always super helpful! Great service..

er
Review №27

This place is a throw back to the friendly country side of a time gone by-- a great time gone by.Helpful, intelligent, informed staff and fair prices. Beats the helloutofthe big box stores

Pa
Review №28

Was able to call on the phone and was told they had my item. I drove straight there and bought the last one they had.

Wa
Review №29

They got everything you need

EM
Review №30

So nobody wearing masks. Tried curbside pickup thought it would be smooth like Sherman Williams who is doing an amazing job of keeping everyone safe but it was not. Jared comes out no mask no order materials to ask what was your order? He wears a pin with 6 social distancing but clearly has no concept of it. Previous to that I had provided them all the order details and had received an email saying its ready for pickup. Asked to speak to the manager after waiting for 20 minutes and she said the supervisor is her and Jared. She promised they will have it ready tommorow. Wish they would wear masks like the responsiblw folks at home depot

Je
Review №31

Friendly neighborhood hardware store. They all know what they are talking about and are very helpful. Great store!

Ch
Review №32

Thank you for the $5.00 Birthday Reward! Great service from knowledgeable and friendly staff. Close to home and so much better than the big box stores. Staff are always right there to help you find what you need as soon as you enter the store.

Vi
Review №33

Fast, friendly, knowledgeable. Excellent lock and key service!

He
Review №34

So apparently its ok to refuse service to a person with a medical condition with a doctors note. Its also not a law! Will no longer be shopping or supporting a buisness that wont support the ADA. Will be contacting the ADA about this! Next it will be refusing service if you dont get the vaccine!

Ch
Review №35

Some the worst customer service ever! If were possible I would give no stars at all! The young kids that work there are completely lazy trying to get even simple service is next to impossible Ill go out of my way before going back to this place!

Em
Review №36

Everyone is so helpful!

de
Review №37

Truly the best staff, also store is well stocked and puts out a 25 -50% off 1 item coupon every month, we get all our lawn care products here at a huge discount

To
Review №38

Decent place for hardware

Ku
Review №39

Convenient location, but twice in two weeks Ive stood at the Stihl display waiting for help and nobody offers, although four young staff members stand around looking at me. Ill spend my money at Riggs just to get some decent customer service.

Ry
Review №40

Nice local hardware store!

Mi
Review №41

Great customer service. Greeted when I came in and asked what I needed. No having to wander around looking for someone to help me.

Be
Review №42

This place is amazing. Kyle Joy is one of the best employees I have ever worked with. He is not only knowledgeable but also genuine. Sure the prices are a little high, but the service is 10x better than that of a big box store.

Ky
Review №43

Jared is an excellent employee. One of the best. Hes incredibly helpful, and always respectful.

Mo
Review №44

They strive to be 100% helpful. they are able to get you what you want, so that you shopping experience is made easy. easy as 1, 2, 3; walk in and helped to find you things right away, 2 walked directly to check out, and 3 promptly checked out and helped with items loaded into your car. if I could give 100 * i would for 100% satisfaction.

Di
Review №45

I rate them at 5 stars always have what I need.

Da
Review №46

Nobody was of any real help, one nice young man tried and referred me to someone who pretty much blew me off. No interest in selling, just said there over there. Probably wont go back!

ja
Review №47

Great selection and garden section. Helpful staff.

Am
Review №48

By far the best customer service Ive ever received in my life. All staff members were ready and willing to help. They were very pleasant and knowledgable. Love this hardware store!!

Ke
Review №49

Kabelin has everything that the big box stores have, and much easier to find. Their staff is friendly and knowledgeable.

Br
Review №50

Old fashioned values of knowledgeable staff with new tech help as well. What a wonderful concept in todays standards.

Ke
Review №51

Its a good place to go the staff is real good and knows what they are talking about and you can find just about anything you need there

Jo
Review №52

I had a mishap with a paint can lid and the company really stepped up to help me out. This is a family organization who cares about customer service and the community. I will be a loyal customer for as long as I live in the area. Kudos to a great organization who understands how to build great customer loyalty and cares about its people.

Br
Review №53

The most helpful hardware sation in the land

Ca
Review №54

Great service.

Th
Review №55

Friendly, knowledgeable folks. Great selection. Good inventory.

D
Review №56

Nice store, friendly employees.

No
Review №57

Excellent help! They have a new key making machine that is just awesome! Nice clean store.

Ol
Review №58

I have had many issues dealing with Angie both of my encounters with her have left a bad taste in my mouth. She has an aggressive demeanor and I get the sense that I am bothering her when speaking with her. I have always felt this store had great customer service and I am disappointed that my past 2 visits have been ones that have me leaving upset.

Mi
Review №59

Love the staff, very helpful!

Pa
Review №60

I dont understand why someone would put a revue on Doug like the one on here. I have bought things from him for years and he is the most intelligent hardware person I have ever known. His Ideas have saved me hundreds of dollars by giving me alternative ideas on my project.When I seen this on here I had to post my thoughts on one of the nicest guys I ever met.

Ch
Review №61

I Absolutely Love this store! The staff Always treats their customers like Family! They have such a wide array of items, long gone are the Mens Only Hardware store feeling! Well perhaps thats just my feeling, but my late husband loved Kabelin Ace Hardware so glad they are in our area! He said if I ever had a problem that I could always go here & they would help me! He was right! Thank you everyone at Kabelin Ace!!!

gr
Review №62

Always a pleasure visiting this little store

Mo
Review №63

Good inventory and a great asset to Granger; one I would dearly miss. Pricing of many items are identical and sometimes lower than big box retailers. I noticed someone gave 2-star based on employee wages and benefits. IMO this is unfair and the review most likely relates to the author. A jobless person might appreciate the job. It cannot be easy for small, limited selection, stores to compete and employees are free to stay or go elsewhere.

An
Review №64

The friendliest and most helpful staff!! Its a pure pleasure to shop there! Keep up the great work Ace!!

Ma
Review №65

Very helpful and friendly staff

Ph
Review №66

I wish i could have used my 25% off coupon but left it at home it would have helped a bit on the purchase of the chain saw. I was upsold for better model.

Cl
Review №67

Very helpful and kind, reasonable pricing and fast service

Wa
Review №68

I am amazed that whenever I seem to need a special size screw, bolt, or practically anything, these guys seem to have it. They do a great job of hiring people who are knowledgeable, without being insulting to you if YOU dont know. Their prices are a bit higher than big box stores, but then again I dont have to buy a package of 30 screws if I only needed 3.My daughter will always go with me to eat their free popcorn. :)

Ma
Review №69

This store is good for quick erands or if you need some advice. In exchange for slightly higher prices you get excellent service.

Mi
Review №70

We came to get Orange Blossom-Honey Serious Hand Repair Cream with ceramide 3 cause it works well on our windburned rough hands. Its Fall leaf clean-up season for us landscapers. So we use this stuff to keep our hands human.

Be
Review №71

Trevor and Sam helped us with a display at the DARE Haunted Hayride. They were not only knowledgeable but friendly. I hope they know how much we appreciate them!

Ma
Review №72

Needed some repotting supplies for Mandevilla plants. Sales persons were honest and helpful. I always feel valued when I shop there! And the gentlemen there helped me transfer all credits, coupons, etc.. from Toms account to mine without any hassle.

ji
Review №73

Helpful and knowledgeable

Lu
Review №74

I needed very specific screws and they had them in stock! Staff was really nice and super fast. Great place!

Pe
Review №75

I brought in a knife I bought from a garage sale to be sharpened. I have had butterknives sharper than what I originally brought in. Kyle (didnt get his last name) sharpened it to a point where it could actually cut things, but it dod not reach his level of sharpening so he let me go free of charge. Kyle truly has a sense of honor in what he does and it was great to see someone who cared about his job and the results. Thank you Kyle!

Ja
Review №76

Convenient but if you are going to have employees constantly ask you if they can help shouldnt they actually be able to??

Br
Review №77

Nice somewhat local hardware store nice to go here and get some items occasionally.

De
Review №78

Friendly staff - but what they showed as having in stock couldnt be found.

Br
Review №79

Great product selection, customer service, convienent shopping, excellent place to rent an array of Penske vehicles from. Whether you are a scout or not if you happen to stop by, dont forget to drop off your battered, worn & torn U.S.A. flags in the blue bin so the Eagle soaring above can in partnership hand them to the local elders to be retired respectfully.

Sc
Review №80

They have the best selection of bolts in stock that Ive ever seen.

Ch
Review №81

Everyone is very nice and helpful, theyre knowledgeable about Stihl parts. Good employees, professional and personable.

Ro
Review №82

Good place for a quick hardware pick up

Ro
Review №83

Paige was very helpful and the place was very clean

Al
Review №84

Expensive, but love the free popcorn. I go here for 1 or 2 things; when I do not want to drive further to Home Depot, etc.

Su
Review №85

Great hardware store

Mi
Review №86

Very knowledgeable staff. Great hardware store.

Ri
Review №87

Just what I needed no problem will be back Thanks

Pe
Review №88

I stopped in tonight and was blown away by the excellent level of customer service offered. Selection was good and the staff was eager to help. Prices were reasonable for a hardware store and I was able to get everything I needed and nothing I didnt (they gladly offered to cut a short section of pipe rather than making me buy a larger section and cut it myself). Its a bit of a drive from where I live on the east side of South Bend, but I will gladly make the return trip when I need hardware, plumbing supplies, etc.Id write more but theres a project awaiting completion in my basement!

Jo
Review №89

Nice hardware stores. Great selections to choose from.

Jo
Review №90

Good Service

De
Review №91

Great store. Amazing people

To
Review №92

Friendly people,got instant help,checked out with no problems.Bought a chain saw and the salesman filled it up and made sure it would run well.Stihl is the way to go.Got home cut down 7 trees in 3 hours.Pine trees are hard on the chain,but got it done.

Ma
Review №93

Good selection a little exspesive

Ga
Review №94

A great service small town hardware store that goes the extra mile to help you do frequent business here love the experience every time

Ki
Review №95

Love this place. People are very nice and helpful

Sh
Review №96

Excellent service Garden center most helpful with grass seed.

ma
Review №97

Nice store good selection of decent prices

Ma
Review №98

Got there 3 minutes before 6pm on Saturday not knowing when they closed for the day and as I walk up to the door, a young man locks the door and laughs with another employee at the register. So rude and unprofessional and they were still open but obviously didnt want my business. Well, they shall not have it!

Pe
Review №99

Very knowledgeable, had hard to find parts.

Da
Review №100

Hardware and tool selection keeps skrinking to add a silly gift section. Not sure if they want to be an overpriced hardware store or a hallmark store.

Information
26 Photos
100 Comments
4.3 Rating
  • Address:12820 Adams Rd, Granger, IN 46530, United States
  • Site:http://www.acehardware.com/store-details/14234
  • Phone:+1 574-272-2333
Categories
  • Hardware store
  • Home improvement store
  • Paint store
  • Tool store
Working hours
  • Monday:8AM–7PM
  • Tuesday:8AM–7PM
  • Wednesday:8AM–7PM
  • Thursday:8AM–6PM
  • Friday:9AM–5PM
  • Saturday:8AM–7PM
  • Sunday:8AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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