We are engaged! My fiancé told me he had a great experience with lots of laughs picking out my gorgeous ring. I am so impressed and surprised by what he proposed with. I had it sized down 1/4 size a couple of days later and they were quick to help. Had this bad boy back on before the end of the day. Thank you for being so gracious and helpful.

Awesome service! No pressure. They found exactly what I needed and took the time to look. Thanks!

They present a good service I love it

Well trained, safe, good customers service! I read some of the other reviews and had the opposite experience so I knew I had to review. We worked directly Travis, the manager, who was great and very helpful. The entire staff is willing to make your jewelry “dreams” happen! They have a large selection and besides what they have in store they can get you thousands of other options. They are professional and know their jewelry! They custom created a wedding band to wrap and my wife’s engagement ring. After that we came back to get a ring for my daughter (made from family gems that have been passed down). I really appreciated the great service!

Very attentive staff... And no heavy sales pitch. They read their customer (me ) right. Definitely a quality product, and services. As well as staff.

They said my blue diamond was a blue topaz the machine tested out as Moissanite... The store owner said it was the coating on the diamond had it tested 2 other places they said it was a diamond. They also said my 17.7ct emerald from Brazil was not an emerald because it has a weird inclusion

I would take ring for inspection and clean to another Jared. This location has no sense for customer service, on cleaning and inspection. When you try to express your concern and lack of customer support, they use the cop out word threatening me.

Had a rough time with a couple of the older females there being pushy or not knowing what they were talking about, however if you can work with Michael then do! He was excellent, helpful, super nice and easy to get in contact with. Super happy with my ring and will only work with Michael from now on!

I love this location because of the manager, Travis Mack! He was so friendly and helpful with my purchase. I will keep going to this place because of him!

Good service while shopping but had them build a band which broke without any real abuse. My new wife called about having it repaired and chance of it being warranty. That’s where the good service ended, they weren’t interested in helping at that point. If you want to buy something they’ll be helpful, if you need help with what you’ve purchased good luck. I’ve had better customer service at pawn shops, I’ll never step foot in their store again.

NEVER GO HERE!!!!!!!!Travis Mack, the general manager has horrible customer service skills. He has hug up on customers, said terrible things to them. He has threatened customers, and even told me that he is a “blunt, outspoken, drag queen who ‘doesn’t care’ about your problems.” He lies to customers and even has refused service to customers for their policial views alone.Speaking from experience, I would avoid this store at any and ALL costs. There are much better places to buy your jewelry from. He had my wife in tears. Such a horrible representation of Signet Jewelers as a whole.

They always have what I need. The service is great as well. New gucci watch for sweetest day, thank you baby!

I have no problem with Jareds but the manager in Grand Rapids, Travis Mack is rude and has poor customer relation skills. Avoid him.My wife had a small diamond fall out of her 14 month old wedding ring. When we brought it in to get it reset there was no problem. After we left Travis called and said we will owe $95 to get it fixed. Somehow they lost our warranty even though it was repaired 2 months before for a different issue. When questioned he stated a defective ring was not his problem and we could either pay $95 or drive back and get the ring. He then said he would be glad to sell us a new warranty after we paid the $95. I will never go to that store again.

First annoying thing: my fiancé made my engagement ring out of a band and when we went back to buy the band, we found out they no longer sell that band.Second annoying thing: I’ve had my ring sized twice and still doesn’t fit right.Third annoying thing: we bought a wedding band for my fiancé and it was too big, we took it back to exchange and they didn’t have one that fit. I told them I would keep it just in case we didn’t find one elsewhere so we would have one for the wedding. Well we found one. Once I tried to return it they gave me a hard time because it was past the 30 days. The lady never told me that when I told her what our plan was! She got her manager and his response about the return policy was “it’s online and written on the receipt”.You would think after spending over $10,000 in jewelry there this year you would get some decent customer service. The manager is a sassy little brat and I will never spend another penny here. ✌🏼

Awesome, friendly and helpful, lots of good stuff, my wife is very happy with anniversary ring

I needed to have my ring sized and I was concerned that I would need to leave it for a while. Mark at Jareds gave me an estimate and I received same day Service. My rings were downsized beautifully. They looked brand after they polished them. They fit beautifully!

Went to have battery in watch changed. They were super helpful. Patient. Very kind.

Great experience got my fiances engagement ring here & they said the diamond needed to be repositioned on the ring. Which they did for no charge more than 2 months after the purchase. Great service here. If you trust them they will take care of you but if you act like you know more than them I can understand why they get a little rude. They are the pros & they are good at what they do.

First purchase i made with them(online) went in store to pick up and Ramona was helping me. She made me and my 3 year old feel so welcomed. Her warmth and attitude was perfect ill definitely be back.

If you want an amazing experience with the best customer service and leave with something you love, go and see Travis!!

Love the stack I put together for my right hand at Jared. When I want a change, I go in and upgrade one of the bands 💜

Love the jewelry, great service, love the warranties!

Would not accept a return or exchange even though the purchase was within 30 days and in line with return policy. kept on pushing the 100$ service policy, and wouldnt let it go. lied and said that all returns must be online. was initially friendly then turned rude when I said I wasnt going to buy anything they were pushing.

Could not be happier with the service the store manager went above and beyond to make sure that we were 100% happy with everything that we got there.

This location has the best customer service I have ever experienced. We have become regulars between ring repairs and purchases. Every time we walk in we are greeted kindly and have been able to get to know the staff very well. Christina, Mark, Naomi and Sherri are amazing and it has been so wonderful to see them every time we have to stop in. I had been in so many times for repairs that they were able to replace my ring with a new one. About a month later we were able to purchase our wedding bands. I now have such a beautiful quality ring that will last a lifetime. They go the extra mile at this location to build a relationship with their customers and there are honestly no words for how much I appreciate everyone that works there

Couldnt get in the door, they had it locked

I had some pretty specific items to purchase with lots of questions. Sheri Fitzsimmons was OVER THE TOP helpful. She was knowledgeable and even let me know about upcoming promotions to save me money. SO I WENT BACK! I LOVED that she put my needs first.It was one of the best shopping experiences I ever had. In addition, I appreciate her managers servant leadership style. She fully support Sheri and even wrapped as Sheri answered my questions. I would rate them a 10 if I could. Happy Holidays!

READ THE FINE PRINT!!This store is the nightmare that will never end. In looking at a ring, I opened a store account. That account was promised to me as a zero interest account. Charge a ring to the account, then I return it. The account gets refunded. BUT interest was charged (!!!!!) while I had the charge on my account. Got that refunded too. THEN the account has a minimum charge where they charge you monthly for the pleasure of having the account open.This all occurred over the course of two months. Im tired of thinking Im done with them, then I end up not being done. I didnt even buy anything!!!The staff is pushy, the merchandise is overpriced (seriously, compare them to another jeweler in the area), and they wont ever leave you alone.Stay away. If you value your sanity, stay away. If you value your peace, stay away.

I am very satisfied with Jareds. My Mom really was ecstatic and happy with her mothers ring that my sisters and i have purchased few weeks ago. Thank you so much Jared. I will continue to come if I decide to purchase anything else from Jared. The staff was so polite n kind. N thanks again Jared.

Knowledgeable staff. (As far as the product goes. Thats it) Ill give them that. But the customer service immediately after i picked up my fiancee engagement ring is a joke.they want the sale.and once thats done they dont care.including management. Could go on and on detail about the cons but that about sums it up.once the sale is made, kiss those fake smiles goodbye

Nothing but positive experiences whenever I enter this place. Ask for Bill. I got a beautiful diamond ring for my fiancé. The staff is super friendly and very knowledgeable about diamonds and are very willing to help get you what you’re looking for. Even if you’re stopping in to window shop they will steam polish and shine up your rings for free. AMAZING customer service.

I always knew that Jared was top-notch for product, but it seems their sales people are unbelievable as well. Nicole Osborn went above and beyond the call of duty, getting me EXACTLY what I wanted. Not in the showcase? No problem! Lets just look at the catalogs (under the desk) to see if theres a piece that fits my needs. Yep! Not in the GR store, but lets transfer it from another store in Ohio that does have it, and lets get it in a couple of days, so its here before Christmas! Thanks Nicole. Jared, you have a great employee in Nicole; congrats!

Went to the store today to purchase a necklace for graduation. Everyone is so friendly and helpful! The staff is always professional and the merchandise is very well presented. I will definitely be back and look forward to telling friends and family about my experience!

This place is great. I got the ring I wanted and it was perfect. The people there bend over backwards to keep you happy!

Thank you for the excellent service, inviting/welcoming atmosphere, and trusted advice! I thoroughly enjoyed my experience with the staff at Jared, including Sheri, Mark, Bill and many others! And Jared, thank you for the amazing workmanship on my ring; you have an amazing talent.

Had issues with my fiances ring and had horrible service while trying to get it fixed. Would not recommend...

Extremely helpful, and very nice, staff! Their customer service was amazing.

Very nice friendly staff

My husband and I will never never go back. They are sweet to your face until soEthi g goes wrong. They lie. Tell you your ri g will be here in 2 days. Then it’s a week then tomorrow. Never happened. My husband’s ring had a hole in it when they went to resize it. Couldn’t be done they said. Exchange it. Well clearances out his ring said you can’t get it. I went on line and found it. Very very upset. Tried to have them order. Once again. In a week 2 days tomorrow’. Never returned our calls. 1 in particular said we will take care of you. You know that. What a joke. Her name starts with a N. Ends with an H. Fake person. Don’t fall for the sweetness when she first meets you. My diamond from the same place has had missing stones every time but 1 and I thought diamonds on a ring stayed. Every 6 months replace diamonds. Very upset with that whole place. They work together. Don’t shop hereOn the other hand. We still have warranties through shared so we went to tanger outlet. We explained everything. He got on the phone. Justin is his name. Had our ring coming to the store to replace my husband’s. Wow!!!! That took no time at all. We now have it sized and polished and I will always go here. The Jared outlet at Tanger outlet mall. Good luck to all. Stay away from 28th street for rings and anything else. We spent a lot of money going to and from for them. Disappointed emusilly. Rhonda

It was a welcoming environment, the staff treated me like royalty. We had great conversations while waiting for the ring. Totally would recommend this place.

Bill is an expert. The manager is an expert. The other sales reps know what they know and also if they don’t, they defer to someone who does. Polite, professional, accommodating. Would definitely go back.

Christina was incredibly helpful in the deciding of our ring set. We came in, unsure of where to begin. Christina made everything so easy! We will certainly be recommending Jared and Christina to anyone looking for fine jewelry!

Always have a great experience here. All of our jewelry has been purchased here. I highly recommend ESP it is worth buying it to cover lost stones and fixing flaws. And making those rings sparkle and shine.

My family loves Jareds! This by far is my favorite location, friendly staff and they do a great job customizing rings and repairs. I love that they have the repair service right in the store instead of sending out your jewelry! Its also handy that they have a fun kid area to keep my little ones busy while we do what we need to do. I always recommend this location!

Clean, fancy, flashy, pricy. Nice staff but mostly just want you to buy stuff (the more expensive the better). They really try to divert you to the higher quality items in there. The people never remember you, even if its the same person helping you the next day. I get they see many people but can NO ONE there remember a face!!?

I had a great experience doing some valentines day shopping for my girlfriend here. It was my first time shopping in a jewelry store... needless to say i was a bit overwhelmed and didnt know where to start. Thankfully Sheri was there to help me out! She was very patient and helpful with my requests. Next time you stop in, See her!!!!

Growing up in a family of goldsmiths and jewelers... this is the last place I would ever go from now on, and I wont be returning ever. A year ago I came in with some custom jewely to have them refinish the metal. They spent more time trying to test diamonds to see if they were real and pointing out any flaw until I asked to see their jewelry. Tables turned, the rep didnt like it either. Shortly after I came in looking for a 2 carat diamond and had my own band to have set, I was ridiculed about not giving her something 100% from me after I explained it was my mother in laws engagement ring.. which was given to me so I could give a more meaningful ring like a good blessing. Upgrading to 2 carats isnt enough? Is it really about the object? I felt kind of disgusted with the back and forth about that so I left. I bought a diamond elsewhere immediately after. Today my now wife and I came in so I could get an engagement ring made for her sister. I brought the diamond mounted to the head which was the original to the ring I gave my wife. There seemed to be a lot of commotion once the rep went to the jewelers area so I went over... They told us the diamond was not real!! I dont think they knew it wasnt for my wife who was also right there, it seemed way over the top shameless. I told the jeweler I have the paperwork and know its not what hes saying, and he went on to say that it was a good one not exactly CV maybe moisonite. He then couldnt get his tester to work, which made me curious what he was thinking he would find if he thought that.. he kept rambling and couldnt get a reading at all while I stood there trying to figure out why he needs to test a mounted diamond that just needs the peg set into a band. They tested the same diamond before the head was removed last year!! I told the jeweler I had another place that would do it half the price, just to get it done by someone I trust. Hopefully all of you get better service and experiences here!!

Great experience here. Helpful & friendly staff. Childrens play area to keep them occupied while I shopped. Strongly recommend them.

Its an amazing place to shop even if its last minute. They are courteous, friendly and professional. I will definitely ho again n recommend it to everyone. :)

Amazing service, friendly and attentive. Staff was not pushy. I was being helped by both Josh & Gina, they were very knowledgeable and worked great as a team in the selection process and made me feel comfortable. I would definitely go back and personally ask for them.

We went to four stores tonight. Jared had the best selection. The sales persons were the most helpful and most friendly.

The best service from the greatest people. Thank you all so much for making our third anniversary one we will never forget! Christina, you are amazing!

I brought my daughter in on her birthday to ad several charms to her Pandora bracelet. They had a nice selection and the customer service was very good! Very friendly staff!

We had picked out a ring that wasnt in stock. Joni went above and beyond to help us get the ring we desired. Her follow-up to make sure we were satisfied with our purchase was, again, above and beyond. It was a pleasure to work with Joni.

Christina and Jason were helpful and knowledgeable, as well as fun! We appreciated all they did for us and the grandchildren we had along with us. A true class act!

Brought my mother-in-law to pick something out from Pandora. Excellent customer service, very knowledgeable of products. Thank you Sheri for being so helpful!

Disappointed. If you buy a warranty for a ring, dont expect a very thorough cleaning or inspection. I bought an engagement ring (with warranty) at this location and went elsewhere for the diamond because Jared does not give the option for lab diamonds. Every six months we come in for the inspection, as required. On my most visit, they missed three loose stones and the cleaning was not very impressive. The location in Grandville also missed the loose stones. Youll receive apathetic customer service if youre not there to buy anything.

A wonderful place to purchase your jewelry. Everyone is very welcoming and accommodating and professional. Love this place!

Bill was great to work with while looking at watches. Enjoyable convo and nice selection. Appreciate the help!

A great shopping experience. Three associates helped me find a beautiful gift for my wife.

My boyfriend had purchased me a necklace online from Jared and it needed to be inspected every 6 months. I took it in to be cleaned and inspected for the first time. It was noted to have 2 missing diamonds and 2 missing prongs (Not sure how because I had only worn about a dozen times). To replace the prongs would be $45, but the diamonds were covered under warranty. The lady who helped me, said that because it was under a year that the item was purchased, I could purchase the lifetime warranty for $30 and everything like this would be covered in the future (my boyfriend opted not to get this when initially purchased). She saved me some money and covered future issues, which I appreciate. She told me the necklace would be ready in 2 days. I do not live in the area and returned 3 weeks later, but I never received a phone call saying the necklace was ready.

INSPECT YOUR ITEMS!!!If I could go negative on this I would. On a Saturday, I dropped off a family heirloom diamond ring to have it cleaned and a chipped small side stone replaced, I had to pay in advance. They stated it should be finished by Friday and they would call. Two weeks later I havent heard from them so I stop in and the ring is ready. When I looked it over I could see something was not right so I asked to view with their scope. They didnt replace the chipped diamond! They only cleaned that ring! I wonder how many people they fooled in this way.The manager came over all apologetic and stated she would get to the bottom of the problem. Found that the cut of my diamonds was different than the ones they keep in stock and would need to special order. Said it should be complete by Friday and she would personally call me and she is so sorry this happened. I asked, HOW could this happen??? No note, no communication internally that there was a problem with this order??? She was so sorry.Two weeks go by and I had not heard from her. I call and talk to the general manager and explained the situation. He apologized and said it was ready.When I went in they gave me my ring and I inspected under the scope. The color and quality of the diamond they replaced was NOT in line with the rest of the diamonds in the ring and the manager work with me (the same one who was supposed to call me and never did) talked to me as if I was an idiot and how could I not see that the quality was really the same. You must move the ring around to really see the characters. Oh, really? Huh, thanks for that advice Captain Obvious. After arguing a bit I was just ready to leave and she said ok. I said, um, you are supposed to give me my chipped diamond back. She asked if she could see my ring, to ensure she would get the right size. Im like, really? Its not filed under my name, plus it should be the only one with the special cut that you dont keep in stock. She brought me a small diamond, I was so angry at this point I jut took it and my ring and walked out. But they were sorry for my trouble {eye roll}. Their apologies mean absolutely nothing and do nothing. Telling me your sorry doesnt fix the all the issues here.I will NEVER go there for anything, ever again, and I will tell everyone I know not to go there, either, unless they want to be ripped off.Terrible, just terrible.

I went in for a broken necklace that I did not even purchase there and they fixed it in 5 minutes with no charge and wouldn’t even take my tip! They are great!

Agree with other reviews. Their return policy is terrible and not at all in line with other jewelry chain stores. If you buy a gift make sure the recipient knows you must return within 30 days of purchase or you are stuck with it. No exceptions. So for example if you plan ahead in November and buy a Christmas gift your recipient cannot return it no matter what. I have worked in jewelry retail and I was astonished when the manager refused to do anything. This was an in stock item with receipt in original packaging that could easily be resold, not anything with custom work.

I brought my wedding band in for a cleaning and rhodium plating. I told that lady that when I first purchased the ring it was mostly white gold with two lines of yellow gold where the grooves on each side of the ring. The ring was purchased from Jared and the description of the ring should have been saved in their system.After going back with my ring to the techs who clean and repair jewelry, she tells me that they checked and did not see any yellow gold.Frustrated, I just said OK, just rhodium plate the whole thing again. So, buying the extended warranty plan gets me a partial plan on only the areas in which they choose to take care of. Apparently doing something that may be too difficult is not going to happen. It was just easier to dunk the entire ring than remove the old rhodium to expose the yellow gold.

I didn’t end up buying my ring from here because I found a diamond that I like better somewhere else but the staff was super helpful and friendly to me. I learned a lot while I was there and I’m thankful for that.

Great customer service and friendly staff. Had to exchange gift items twice and they were contentious and very helpful.

The lady that helped me was just out standing she was so helpful and very nice and sweet she showed me a lot good stuff to get.

Great service, beautiful merchandise and good prices. Love Jared in Grand Rapids MICHIGAN.

Stopped in and got my necklace cleaned and two watches fitted. Everyone was so helpful. Thanks Jared.

Our Jared sales associate put pressure on us to buy a ring we werent interested in just in case because it happened to be my size (mens 8), and we were getting married in a couple weeks. They assured us several times that if we didnt like the ring, we could easily return it after the honeymoon. We found another ring we liked much better and planned to return the one to Jared after the honeymoon. When we tried to make the return earlier this week, they told us we were about a week past the 30 days for return and that our only option was to pick out another item in the store on the spot if we didnt want to keep this ring.The 30 day return policy was never mentioned in person (though they knew when our wedding was), it was only buried on the second page of an 8 inch square, two page receipt with hundreds or thousands of words.We then asked to speak to the manager, and Rick Mann came over and said that we could have three days to choose another item, and asked if we had any events coming up that wed like to purchase jewelry for. No, we dont. We called corporate Jared two days later and were told we could have until the end of the month to make an exchange for some other overpriced jewelry we dont want with no event coming up that wed like to purchase jewelry for. But they absolutely refuse to make a return.Wed just sell this on eBay, but Jared literally sells things for 10 times the price elsewhere. This ring that they sold us for $296.79 including tax is available on eBay or Etsy for $30 with great reviews.

Just needed to resize a watch band ... great service from Jason..... price was great too...

I recently dropped off a very detailed Tacori ring that I needed sized up. I was VERY hesitant that the design would get damaged in the upsizing process, but I didn’t want to wait 4 weeks to get it back from Tacori. I wanted to make sure the Tacori and the Platinum stamping inside the band didn’t get removed in the process. Jared- The manager actually worked on my ring. He took his time, listened to my concerns and returned a gorgeous ring. He even extended the design on the band somewhat so it looked as if it was never sized. Exceptional work. Highly recommend!!!

Great service and prices.

Walked into Jareds knowing exactly what I wanted to purchase my wife for our 27th wedding anniversary...a Tissot watch. She’s hasn’t had a watch since we’ve been married and she wanted a watch. I have a Tissot and so does my 23 year old son. The salesperson was very helpful in my quest, but a female Tissot wasn’t grabbing my attention. The salesperson guided me towards the Movado Watches. I’m not that fond of Movado watches. Until I saw the Movado Bold with the mesh bracelets. To make a long story short...I made the purchase. Wife loves the watch. Now, she wants a diamond necklace.

Love the store and have shopped there for years. Unfortunately, todays saleswomen was a little too pushy and wouldnt start within my budget.

Very clean and professional they take care of u and ur needs

I Went to Jareds!!Bought an Engagement ring From Bill !He Was Outstanding!Thank you Jared!!!

Terrible customer service! I was in the area with my now husband and we needed to purchase a wedding band to match my custom ring , we found one and the Manager actually helped us and it was a great experience. A few weeks later I was back in the area to drop my ring off to have jeweler soder both rings. Since I do not live in the area, they agreed to have the ring sent to J.B. Robinson (who is a sister company of Jared) in Saginaw. They never called to let me know it was shipped to the store nor did the J.B. Robinson store ever call to let me know my ring was delivered! Horrible customer service! On top of all this, my watch which was purchased from Jared a few years ago the battery needed to be replaced and it is a watch that has to be sent out. Of course they call to let me know it is ready and again I ask that it can be shipped the gentlemen I talked to said he would look into it and let me know, 2 weeks goes by (I was out of the country, otherwise I would have followed up on my own) and I dont hear anything! I call and again they have to get a manager approval for this.. no apologizes or anything! I would never recommenced Jared due to the horrible customer service, which is a shame since I really like the selection in jewelry.

Great place helpful, friendly and they do the best custom jewelry

I stopped in just to get a battery changed in my watch and was treated as if I was buying thousands of dollars of diamonds. Suffice it to say that I will be back for my next battery change and probably for a whole lot more.

Dont go to this place. I was just browsing for an engagement ring and on my way out, the employee insisted on creating an account for me so next time I came in I knew what I looked at, sizes etc. Less than a month later I had Jared credit card show up in the mail with a ridiculous credit limit. BEWARE!

The two ladies who helped us today were so patient and made sure I left happy! They did whatever they could to fix what another company did wrong!

Rings not ready when I went to pick up. Miscommunication between sales and jewelers. Will not be returning. After issue, sales continued to mislead me about the mistake. Not a comfortable situation. Would be 1 star but the store was clean.

Terrible place. I wanted to design a ring. after I gave them my info they would not give me my dream paper design back to me.

Jareds is the best! They have cheesy commercials, but their sales people are very nice, and not pushy. I went to many other jewlers in the area and Jareds on 28th was by far the best. Ask for Josh. Hes super cool and wont pressure you into buying something.

Great experience and customer care.

Wonderful experience. Assisted with purchase of earnings.

Nice selections and friendly staff

I went to Jared to get some Christmas stuff the people there were very friendly very immediate with the service I was looking for I told them what I was looking for they went out back and brought it up and had exactly what I needed I would recommend Jared to everyone I know I’ll definitely go back there

Love the friendly customer service and great merchandise

Christina Fortune is just awesome!

Terrible, terrible store!! They will never ever see a dime from me!!

The service is not very good and they dont do very good custom work.

Love the jewelry

Was not good.

Its Jareds.

EXCELLENT