Not bad. But my local store is Wyoming mi and my people there @ the pro desk are the best. They go way above and beyond to not only help you find what you need but they truly look to you as family. Thank you to all home depot associates who help. Great job!!

We love the new flooring that we purchased from Home Depot. When we finally decided on which product they ordered it for us. Our new floor looks great.

Do not buy appliances from this Home Depot. Long story short we ordered 4K in appliances. They took over 3 months to be delivered, when they showed up the microwave was wrong , fridge was wrong , stove was damaged, dryer was damaged. We were told by Brandon to come into the store to discuss the situation. Here’s where things get really bad. Brandon not only laughed at us after hearing our situation he never once ever apologized for what we’re we’re going through. Now I understand Home Depot isn’t fully responsible for the damaged products. But what they are responsible for is having managers in place that actually don’t care about the customers. The way Brandon was acting was very unprofessional. He even went as far as blaming us for what happened. We then requested a refund and had to go to the customer service desk. I asked to speak to the store manager and was told he was on his way up to the desk. 15 min later I asked where he was and was told he is coming. Well guess what he never came because he already left for the day just as he was requested to come to the front desk. We ended up going to Bekins and found they had better prices and items in stock. I will never spend another penny in the Grand Haven location.

The Female Service Clerk in the Paint Department was Awesome! She knew what she was doing, was Professional, Helpful, Cheerful, & Quick! Great Ideas,too! Wish we got her name, Grand Haven Store before noon!

While the selection of items is much different than the Home Depot I am used too (Grandville) this one has an awesome rental area & the customer service has been great every time I’ve came here. We recently moved to the area & it’s refreshing to receive such great service at a store that we go to often. Today Shontedra was our cashier & she was fabulous. She was SO polite & funny. It made a simple check out experience much more enjoyable. Thank you again Shontedra (Tee) for the awesome customer service!!!

I struggle going here. My last resort if I have too. Some associates dont even bother to acknowledge you are even alive and walk right past you..

DO NOT BUY APPLIANCES!I purchased a washing machine on June 20. I received an email that thanked me for my order, stated the order was placed and then the order was fulfilled. The email gave me a delivery day of June 29 and time frame from 7am-7pm. June 29 came around and no delivery! I called the delivery service who stated they didn’t have any information and transferred me to Home Depot customer service where I was told there was no such order number. Next I was put on hold for 10 minutes and eventually hung up on. I called back again to get another representative who told me the order was never placed, it was in the queue as an “estimate”. I informed the representative that I had the email that said the order was placed and she “fixed” the issue by placing the order herself. At this point we waited 9 days without a washing machine and then we’re told it would be another 7-10 days before delivery. I asked what we need to do if the delivery day they pick for you, doesn’t work for me as both my husband and I work and someone needed to be home. She then stated they can usually get me in for a reschedule in about a week. Then I was left a message today that there was a “glitch in the system” when my order was placed and my delivery day was moved back AGAIN! If all goes well at this point, we will be without a washing machine for 3+ weeks. We will be going elsewhere for large purchases from now on after getting the run around multiple times.

I wanted to redo my bathroom flooring so I went to Home Depot for a quote. I chose flooring that was in stock to avoid any issues with availability or high freight fees.I was quoted a price and told an installer would be calling on our appointed day at 7:30 AM. I actually received a text the day before the appointment instead. The installer was very nice, prompt, and informed me I’d get a call in a couple of days with the actual figures.A few days later I received a text message and an email telling me to call to get my quote. I noted that the phone numbers were different on the text and email…not sure why.I called the number on the email and was given a quote that cost about $700 more than what I received in the store. I am not sure why. It’s a small bathroom.We can save a few hundred dollars if we opt to not have the existing tile removed…however, the installers might still decide to rip it out when they arrive, and we will be back to paying top dollar.I asked the CSR if the quote was good for 30 days. She said yes. I then received a text message with a link to the quote but that message said the quote was good for SEVEN DAYS.Imagine my surprise when I also received an email which said the quote was good for six days!I don’t plan to utilize their services. This is the highest quote I’ve received so far. No thanks.

Bought some Behr paint here and have to say it is NOT one of the better performing paints. The paint employees dont offer consistent advice on the quality of the product. Got me covered when Sherwin Williams was closed

I live on the north side, but I think I might start taking a drive down here. Patrick is extremely helpful, very easy to have a normal conversation with, and he knows his stuff. The cashiers we very friendly and always have a warm smile.

Great store, lots of selections, good pricing. Always shop there.

Very very interesting. Quite complete. Excellent. I will definitely return

Always there to help and guide you through the store! So far found everything for my remodeling needs!

I dealt with Patrick and Al at the Grand Haven, MI Home Depot last night. I have never experienced customer service like that before. I had a great experience. I was sent to Home Depot by Rheem, for a warranty replacement of my water heater. They were extremely helpful. I thought the process would be a nightmare, but these 2 guys made it enjoyable. Couldnt have asked for anything else - they both went way above and beyond.

Shout out to Ali who literally carried out my BIG rug for me! I did not want to push a cart or get dirty so she said No Problem and walked to the back of the store with me and take care of it! The guys at the register even helped me fit it into my car. You are definitely my FAVORITE Home Depot store with the nicest and most helpful staff!

Very helpful staff and fair prices

Always have excellent customer service. Able to find someone who is knowledge with a variety of different products. Several projects have turned out great due to suggestions and advice from associates.

I bought my husband a birthday present, they delivered it to the house the next day, I was thrilled, they were so helpful and friendly, they made it so easy, thank you so much

Great staff.The airport mechanic is awesome too.Tony and the gang at Skydive Grand Haven are super people.The airport is a wonderful community asset.

My go to place in Grand Haven. People are helpful but not overbearing. Even when Grand Haven is overwhelmed with traffic you can get in and out at this store.

Had a terrible mix up on a grill I paid for and was supposed to be delivered to my home.. After 3 different delivery dates came and went with no grill and a couple of trips to different stores (the runaround) I returned to the original store (60 miles away) I meet Alie ( customer service) and she went above and beyond to help me get my grill... Needless to say but there are some people that actually do a job and do it well..A+++++ Thanks again Alie for defusing a bad situation and making me feel appreciated as a customer..

Excellent service by a young man named Carson

Love how clean and organized Home Depot is. Staff is friendly and helpful.

Wish I could give 0 stars. The succulents are pitiful, not a single person in that place knows a damn thing about them. They are all rotting and falling apart. Dont sell what you cant maintain. Its so sad to see.

Didnt have the soil I wanted, but picked up some plants. Very Nice 😊

Super helful staff

It was home depot. I already knew they had what I needed. Pretty simple.

LOVE THE VETERANS DISCOUNT!!! Thank you for supporting our Veterans!! Great service and prices too!

I had to rent a power snake to try and clear a badly clogged drain so you can imagine I was already stressed and frustrated. However, Randy and John at the tool desk were EXCEPTIONALLY KIND AND HELPFUL and then the two lovely ladies at self checkout were friendly and compassionate. 10 out of 10.

Rescheduled my appliance delivery twice now. Ordered months ago. We called and they won’t deliver any appliances (ordered fridge, oven, microwave, dishwasher, washing machine, dryer) because the washing machine is back ordered and we ordered them all together. Thanks for being reasonable Home Depot.

Nice place they were lacking in the vinyl siding department though. Service was exceptional people helped.

Always an awesome place to buy good quality products. Been going here since they opened after Meijer sold the property to them nearly twenty years ago.

Not a good day for Home Depot.We buy the 5 gallon water jugs for our water dispenser. Unfortunately, when my husband went in with the empty to buy a new one, they were sold out. But, that happens everywhere, lol.He was able to return some paint he purchased last week, not the right paint type. He picked up the correct paint we had ordered online, ship to store.Everything went fine, even though I ordered it, they allowed him to pick it up.This store is his go to place for most items. Even furnace filters, lightbulbs, or a certain screw type.Highly recommend

Great place to get materials for window installation

Not many people working to help you locate items.

Easy store to navigate. Its very clean and easy to locate what Im looking for. The staff know their stuff and are always willing to help. As a handyman, this isbthe only store I get my tools and supplies for jobs.

Is it okay for a store employee to insult a customer by saying “you’re always causing trouble” specially when it’s NOT the customer’s fault? Employee is a short old lady, short hair wearing glasses at the online order pick up. Not my fault they don’t know how to fulfill online orders.

Great customer service. They go M out of their way to asking you need help.

I love shopping here. When you need help, ask anyone on the floor, and they will help, actually show you where the item is. And theyre kind.

Very clean and friendly store the customer service gal help me out with my order and I appreciate it I will definitely go back to that Home Depot

One of my favorites places. Staff are all very helpful. If they cant help you they will find staff that can. Prices products are good.

Looking for some plumbing parts found most of what I needed

Always has what I need, expensive but reliable.

Best quality over menards and lowes,but pricier.Last time I went to Henry st one,could not get help,so,left and bought stuff at menards where of course I had to ask too

Everyone there is so helpful!

Cool theme song bro

Generally happy with my neighborhood HD.

Warren was very helpful and knowledgeable in the grand haven store

Good service and flowers were nice

Good place. Do something better with vet discount so it isnt an issue 30% of the time

I have had very good experiences at the Grand Haven store. I shop there often and I am very happy about the quality of customer service and support.

Very helpful staff...eager to assist me....did not have what I wanted but directed me to their website where I could order the item.

A great place to shop. Everyone is always helpful.

I ordered an item online from them and it came the very next day to the store for curbside pickup and they brought it out for me and loaded it into my truck very good service

They had everything I need for my job

Easy one stop shopping, worst part is leaving parking lot trying to go west, ugh.

Home Depot in Grand Haven is the best. The employees are super helpful and kind. My favorite home depot around.

The garden center was a good choice!

We purchased a Bosch dishwasher last November that included Home Depot installation. It didn’t work so we had to go through Bosch warranty and they sent out a local appliance company. The repairs took 4 visits, are not covered by the warranty as they were an installation issue, almost burned the house down and we still have a dishwasher that doesn’t work and nobody wants to pay for it!

Friendly and helpful! They had what we needed!

Very convenient location. Everything you should need for you yard or home projects in one place.

Went to the appliance department and Isabelle was so very gracious and helpful to my mother and I

Danny & Frank were very helpful in helping me find the right lightbulb, and Danny helped me fish out a nut that had rolled under the storage carts. Very helpful & friendly employees!

Stay away from the tool rental place!

Very clean, I always go in and ask for kathyana she is very helpful and has great customer service.

Very friendly staff and very knowledgeable

Nicely stocked. Although they didnt have my item, not their fault because I got it from another store. Friendly efficient

Saved a small fortune replacing all my window blinds!😃

Don in lighting was incredibly rude and not helpful at all. I needed assistance so I went looking for an employee to help. I found Don and said excuse me could I please have some assistance, he looked at me then said can I help you find something to a gentleman walking past him on the other side. The gentleman pointed at me and said she said excuse me, Don looked at me and I asked if he could tell me where I could find an item that I had pulled up on my phone. He said aisle 3 without even looking at the item on my phone. The item was not located in aisle 3. He was very rude when I asked a different employee to help me after I had talked to him and got no help.

I was looking for some type of a Window Guard, so my cat wouldnt push the screens out. Eric, asked if he could help me with anything. I told him my story and he walked me around the store and gave me several ideas. Good job Eric!

We’ve used the Grand Haven location for a long time due to convenience. After many poor interactions and consistently the worst retail customer service, we will be making the longer drive to other Home Improvement stores.

Home Depot staff members are doing a great job! I really hope you are treating and paying your people well!

Friendly, helpful staff.

Great customer service

Typically has what Im looking for, without the need to cross the bridge.

Great service. Rented a hand cart and Rental department was clean and employees manning it very courtesy.

Plenty of people to help. Good amount of products.

Met Katie the Kitchen Fairy for kitchen design =)

Always friendly, great service.

Great staff!

Its fine. Its Home Depot. Very friendly and helpful employees.

Love that in this day and age you can look at a stores app and find out if something is in stock, and WHERE it is in the store. Isnt technology wonderful?😀On the flip side of this, this stores no cashier approach will probably get me shopping elsewhere. There are 4 self check out lanes, no actual cashiers, unless you want to go stand in line at the returns counter in back of somebody that is returning something without a receipt, and watching that saga unfold.Considering the physical size of items you can buy in this genre if store, I think you need a dedicated checkout lane and cashier to speed things up. Ive got better things to do than standing for 10 minutes watching customers fumble around with their merchandise, the scanner, the confusing interface of the check out screen, etc.

Great place to work

Staff is always willing to help.

Love Home Depot. Better then Lowes.

Customer service is best on Saturday morning - very good

The salesman was very helpful and friendly

As a delivering truck driver, lumber with a B-train, fantastic. All smiles from the receivers! 👍👍

Went to grand haven home depot Friday May 15...Nick in nursery helped me find matching hibiscus plants, soil and loaded into my power cart then helped me in the parking lot put the plants in my trunk...he was so helpful and did the extra to assist me..best service I have had at any store...Mike K.

Great store with great service. From cabinets to windows to landscape always great quality.

This store had outdoor furniture at a really great price. Im very happy with my purchase.

Much much better than menards. Willing to assist and help. Unlike menards where there is no one to assist and looks at someone who needs help as stupid

We had great customer service here!

Quick in and out for pressure washer, soil, sand, hose and rocks for a fire pit build. Always have what I need and friendly staff to point me in the right direction if I cant find something.

The service was great.

Helpful and knowledge staff!

Parked on the garden center end to pick up a single plant. Waited in line to pay. But it was the Returns line next to customer service. Returns only. Only open cashiers are on the far side of the store. The lady at Customer Service made a point of calling for the next persons there to do returns, too. Making it clear she wouldnt be helping me either.So, if you park near the garden center to pick out a plant you must hike the length of the store to pay for it and then hike back to leave. I have shattered my ankle three times. Not worth shopping at a place with such poor service.

Most everyone wore masks all staff safe and helpful.

Poorly ran and managed! Employees spend more time talking then helping customers. They almost seem put offwhen you have to finally interrupt their conversations to get help and you can clearly hear their discussions are non work related. I have visited this store numerous times and its is always a hassle.

Good prices & some of the employees r knowledgeable