This store is great and the staff is super helpful. Theyre my go-to for shipping.

New Manger Barbra Tried her best to help me to resolve my issue. Be patient and kind always

Currently standing in line at this UPS and have been here long enough to feel compelled to leave this negative review....literally the slowest UPS store I have ever encountered. This is a consistent problem, but finally is bad enough for me to want to leave a review. It always seems to take the staff FOREVER on the most simple transactions. I am currently looking at 3 staff members crowded around 1 computer for a shipment that does not seem out of the ordinary.Editing to add: I was dropping off a large package that I had already paid for and printed the label for online, just needed a scan and receipt. When I got to the front of the line, the lady working at the register let out an audible sigh and said “oh god.” Not the way to start off a transaction on the right foot....I’m appalled by the worker’s response to a paying customer before I even actually made it to the counter.

I just wanted to say that I appreciate this store during the recent holiday season. I was shipping a package which was a Christmas gift and I completely forgot to include an item, thereby having to rush home to get it. When I returned, I was afraid it was already shipped out but an employee named Barbara was nice enough to help me find the box and get it repackaged to ship out. She definitely helped calm my nerves and did not charge me extra. Thank you so much for your hard work! :-)

Though they were super busy the staff worked dilligently. Think its crazy to low rate a place when shipping services have been crazy with Covid-19 and then some of the things I saw people ship were unwrapped and some were delicate... and just plain weird... but they handled it all.

I was hesitant to visit this location rather than the Glenbrook location I usually visit due to the bad reviews. The employees were extremely helpful and friendly.

I was treated very rudely this morning by one particular employee. I went in to send some returns, and she told me that they wouldnt accept the QR codes, even though they are the codes that the company provided. She offered no solutions, so I left and went to the location on E. Main in Hendersonville (#3016) where Eric and Didumo were very friendly and helpful. They showed me what to do and were able to process my returns. Dont bother with the Goodlettsville store.

Wanted $21.49 for a box to ship an Amazon return. Drove 5 mins to Kohls for free shipping & boxes..... to your response.... there was boxes for me to buy... that was cheaper but your mgr? Didnt want to.... said UPS doesnt allow them to be used..... thats BS.....

When you right off conference dr then turn 1st right again and park in spot it is infront of parking area nect to quisimos sandwiches. Walk up steps to UPS its easy

Im a longtime PMB customer at the 919 Conference Drive UPS Store location and I cannot say enough good things about the new ownership and management of this business.The previous owners reputation was well-earned, and I experienced his rudeness myself. Ive seen nothing but improvement since the new franchise owner stepped in. I strongly encourage anyone who has had a bad experience at this location to give it another chance.

*Update*So it’s been 7 months or so since I used this particular location and they have new owners since then. Let me just say, NIGHT AND DAY!The lady greeted me, was very friendly, and everything went smooth, like it should have went the last time. Thank you!Walked up to The door at roughly 5:00 pm (open til 6:30) to drop off package, nothing more nothing less. They were locking the door when I got to entrance. There was a lady begging them to let her in to take her package. The employee (lady) opened up the door and agreed to take her package but not mine. She rudely said they couldn’t because they were closed. I said I just want to drop it off that’s all. She said come back tomorrow that they’ll take it then. I almost lost my cool. Better be glad I wasn’t in a bad mood. Screw that place and her!

I love the staff here and they are very knowledgeable. Unlike the UPS store in Brentwood.

This is a horribly inefficient operation. This is the only UPS location I have seen without a place to just drop a package in the store for shipment without waiting for someone to become available to help. With only one or two people working, it takes forever to just drop a package off.

Staff was RUDE. No well be right with you The manager was busy with a customer but not too busy to yell for an employee bring her a bottle of water...which she never got. Finally, some kid, looked at me for the 4th time, decided to come up front. I did have the code I needed, all he said was you have to have the scan code tapped out of the register and turned and walked off. Id driver outta my way before going back here.

Everyone here is always so friendly and patient.

No mask was worn by one employee and another had their mask only covering their mouth and not nose. Not okay during a pandemic. All customers had their masks on

I’ve visited the Conference Drive location 3 times in the last 30 days. Each visit, I was met by same employee. The dark-hair female employee is offensively impolite. Her communication is abrupt and ill-mannered when questions are asked of her. She lacks professionalism and tact. Her presence is poor for the UPS store and a poor representation of the company. I personally would rather her not assist me when I enter the facility. I’m happy traveling out of my way to another location.By the way. Be sure to bring your own tape. The female employee becomes indignant when you ask for a piece of tape. I thought assisting the customer was a courtesy.

Terrible customer service, extremely rude, will not return your calls, and will lie to you when you talk to them. They refuse to honor insurance claims even though damage happened during shipping. I will NEVER use Ups for anything ever again.

There was a little wait time because only one employee was working. That did not stop her from handling all our needs with politeness and professionalism. Great job!

Wow, shocked to see negative reviews. The staff was friendly and their level of patience for each customer was superb. Pat was extremely helpful in my 5 returns, along with the other young man. Thankfully, they saved me a trip across town because they were willing to make time for me, their customer! 5 star rating deserved.

Quick service

I came to this UPS location for an amazon return. I was informed that based on my type of amazon return, I needed to have the package taped/sealed on my own. I was absolutely willing to pay the store to tape the box, but was told the store can’t sell pieces of tape and that I’d need to purchase a roll of tape, which I did.Constructive feedback: I think the explanation of the amazon return was confusing. I also felt for the staff members, who looked fearful that someone would yell at them for this policy.

The employees here did their best to help us with a confusing situation. They were very kind and helpful.

Slowest store ever. they run into more problems processing orders. I wish amazon would use a different return place close to me. spoke with a guy who said his name was aj and he was the main manager.and was the rudest person ive ever dealt with in u.p.s. system.

This UPS should be out of business. I’ve been there many times and it’s always the same story. Corporate needs to close this store down. Worst customer service ever! All they try to do is make you purchase something for their pockets. They will offer no help. They even make you pay for a piece of tape.they wanted to charge me $44 for a box to ship a amazon prime package. Ridiculous. Don’t waste your time.

If I could give zero stars I would. I just called to check the status of my package and the man was rude, told me to call the 800 number, and then proceeded to hung up. Customer service at its finest....

The employees at this store (Sarge in particular) bent over backwards to help me quickly mail a package. My circumstances were a bit chaotic and very time sensitive. Sarge was incredibly helpful and accommodating. Other customers were coming in and quickly doing business and seemed satisfied as well.

Very poor customer service by a blonde woman. (Sorry, I didn’t catch her name.) She was totally unhelpful, sent me away to another location without shipping my item, and didn’t offer any kind of assistance in finding a location that would ship my package. She knew there was a location that would ship it, but didn’t remember where it was. Very unprofessional. Don’t waste your time going to this location.

Brought in a package to be returned to amazon. One worker, and all that was needed. Extremely quick, efficient , and helpful. Knew exactly what needed to be done. Great experience in and out in a few minutes. Appreciate the help.

This morning I got to the store at 7:53 and saw their posted hours are 8am. The owner did not roll in to open the store until after 8:10. By then 3 other customers who had been waiting had left. I have never had an employee be rude to me here, even this morning when I was grumpy about having to wait. I usually swing by in the middle of the day to drop off an Amazon return (already taped up and labeled) and have always before enjoyed fast, polite service. Keeping people waiting is obviously bad manners and bad business however. Please change your posted hours if you cant keep them.

The employee, Kaitlyn, and the owner Pat Patel decide who gets to ship and who does not. They do not assist anyone and they are very unprofessional. Ive used the Springfield UPS store with no problems and all of the employees at that location were always helpful.This store wants to charge you for using two strips of tape. Then they want to lie about UPS regulations then charge you to follow the rules. They claimed UPS no longers accepts regular envelopes and you have to use THEIRS. I checked online and NOWHERE did it say the UPS had that. In fact, when I went to ship a package the website asks me if I am using my own box or am I using my own envelope. I asked the owner, Pat, for something in writing showing the terms have changed (again, per the UPS website, that is their corporate policy), and he walked away from me without a word.Seems to me someone who wants to run a business should follow the rules set by the Corporation. If he doesnt like those rules and he wants to personally change them, then he needs to change his business from UPS to his own store.DO NOT GO HERE UNLESS YOU WANT TO BE RIPPED OFF!!!!!

I went there today 5/29/20, and everyone there was working hard to take care of everyones needs. This is new management and I think the old negative reviews are now obsolete.

Pat was super helpful! Shipping our package was easy and he made sure it was packed safely.

These folks are friendly, professional, and they do a great job. i go in a couple of times a month, and they are always very good at what they do.

I am astounded to read negative reviews about this UPS store. They have consistently provided efficient and considerate service to us for everything from packaging to shipping and notary public services. Every time, the service they provided was truly excellent.

The staff was great for amazon return. However no help at all with a second issue. They refered me to the automated phone service. I have never been more frustrated in my life than when using the phone service. UPS need to do a serious overhaul on that pathetic excuse of an automated service.... 0 stars and 2 thumbs down for that

Recently, I have had wonderful customer service experiences interacting with Pat, Sarge, and the team with some business services. They are very helpful and kind to assist their customers with respect and civility. Some of the best practices they demonstrate is efficiency and teamwork. And most importantly, they get to know you as a person and they remember your name. Thank you for caring about your customers!

She treated us very nice😊

This location would be very convenient on my way home from downtown, but I will never go here again. Went in with a ready-to-ship label. They told me I had to purchase an entire roll of shipping tape- HA. $7.99 ...the price isn’t even the point. It’s the fact that instead of placing the label (ready to scan) and the piece of tape on my package they REFUSED to ship it unless I purchased tape and did it myself. I’d choose “snail mail” or drive twenty minutes out of the way before going here. You already pay plenty for UPS shipping as it is. Greedy.

Ugghhh, a UPS store that is advertised online and on their door as opening at 8a.m. should be open at 8:00a.m. I got their at 8:30 a.m. to drop of my package and it’s a ghost town. Closed up tight. I had to drive to the Hendersonville which is always open on time and was late to work because I somehow believed this Franchise would follow UPS store franchise guidelines. If they can’t manage to follow company guidelines how can you trust them with expensive packages. I’m assuming they don’t change their door sign and or online hours is because they don’t want ups to find out, leaving us the customer to deal with it.

I had some gifts to send for the holidays, and the gentleman who helped me couldnt have been more helpful, taking the time to calculate a range of different options to help me save money. I ended up using good old USPS, not UPS, which surprised me, given that this is a UPS store. And I was completely satisfied with the prices for both packing and shipping. Good to know theyre there for my future shipping needs.

Quick service and very polite staff

This is an amazing store great customer service!!!!!! they make you feel like family even when its just a drop off...this is and will be the only ups store i will go to.The owner Pat Patel is an outstanding man and manager Maria is an amazing woman. They have the best prices in town! and will always do whatever it takes to make you happy!!

The staff at this location are very unprofessional and rude, and possibly even racist/xenophobic. I had documents to notarize from my home country one Saturday and called ahead find out if they were able to help. They repeatedly picked the call remained silent and then hung up. I went to the location and they refused to notarize my document without any reasonable explanation besides that they reserve the right to refuse to notarize. Instead of asking to see my ID or any clarification information one lady (non white) looked over the form which had information about my country of origin and where I pay taxes and she asked me if I pay taxes in the US, and how, since I am not a citizen....she then went on to say she doesnt feel comfortable signing. I asked to explain to me and she said she doesnt need to justify this and I should come back when there is someone else in the store named Pat. I really needed those forms notarized so I tried again, only then she asked what kind of ID do you have anyway and then looked surprised when I provided proper ID. I had to press to find out exactly what was wrong and she claimed it is because the form does not have Tennessee notary verbage on it, whatever that is supposed to mean, and she reserves the right to follow United States law and refuse to sign my form, throwing in my face that I am not from here. I usually have very great service from UPS but this location maybe needs to hire some new people.

Literally the slowest UPS store on the face of the earth. This is unfortunately the closest one to me and every time I come I think about how much more time I would save driving to the one that’s farther away from me

This was the worst (UPS) experience I have ever had at any of your locations. The lady was very rude and did not help me at all. I do business daily with UPS and now I will take my daily business to Fedex from now on. And to top off my experience, I felt racially stereotyped by the lady (Goodlettsville, TN 2:40 pm February 21st 2020). I felt very uncomfortable and will not return.

$2.99 for one strip of tape for a small package. Thats ridiculous! Im fine paying a quarter or fifty cents but three dollars?! Thats insane. I called the Hendersonville store and they said that they dont charge for just one strip, I guess thats one of the reasons why they are rated almost 5 stars and this store is only 2.

Why would you put a person that has no grasp of the English language in Customer Service? She has NO clue as to what I am saying and what she is saying is a total mystery. What a colossal waste of time this place is...

Ive always had great service here, especially when I sold lots of items on ebay and had to ship them. The staff was great. Theyve also copied and notarized things for me. Always a pleasure.

May 2020, window says ‘new management’ turns out the staff are just as rude and lacking in any customer service, will use Fedex 100% moving forward.

Terrible service, put an order in at night for one page b+w. knowing they opened at 8 I waited and went in about 8:30 to see if they could print it off real quick so I could submit the document where needed. told him I put in an order and he interrupts me and tells me its usually 4 hours or more till an order is ready and to come back once they emailed me. didnt even offer to look and see where in the process the order was and give me an estimate. left and never going back. go anywhere these guys are rude and unhelpful.

Employee wandering aimlessly while the manager struggles to keep up with customers. Computer issues resulting in multiple charges that were eventually debited back to my account. Could use some help on how to stay productive. Good luck!

Nice people but WAY OVERPRICED. I paid double what I wouldve paid if I wouldve gone to USPS or somewhere else. Also, pack it yourself. They do a good job but once again WAY OVERPRICED!!!

Terrible customer service! The gentlemen in the front refused to take my box that needed to be shipped to Amazon because the box was taped already. Please support the UPS store in Glenbrook (Hendersonville).

Everyone has always been very efficient and nice every time Ive been in here.

Terrible customer service, not helpful and hateful attitude. Now I know why the rating was so low.

Ive never once had a bad experience with this ups store here. So I dont know what everyone is giving this store bad reviews. Excellent staff. I get in out within normally 5 minutes.

Dont bother stopping at this store , worst customer service I have ever had !!! Tried to tell me I could seal my package in store if I buy tape? If I dont buy tape I would have to leave and seal the package and come back ? I now have to drive across town to mail my package because I refuse to do business with a company that tries to force you to buy from them!!!

Zero professionalism and the Indian guy belch in front of me. he just say UPS!! And they did not know how to send my parcel out of the country. They had to call the manager by phone to ask for help. i went to FedEx and they do the job on 5 mins.

Heres the problem. The owner micro manages everything, humiliates the employees, and since they dont really get to learn on their own without him interceding in the most menial tasks, when hes not there things dont go smoothly....actually not that smooth when he is there as everyone is on pins and needles. The Dude needs to relax, talk to people less rudely, and try smiling once in a while instead of acting like he hates life.

Store manager was very rude when I asked a simple question about packaging cost. He thought it was his place to give me a lesson in business expenses. Will not be going back. The other employee who helped me was fantastic and apologized for her boss.

The woman working the front counter today was a complete troll. Very rude.

$2 for a piece of tape. Super friendly folks 🙄

Would like to leave 0 stars terrible customer service wouldn’t ship my item because of box assuming a Box damage I took it to another ups store no questions asked they shipped it without any issues with the box

The rudest people ever.! They come at you with the nasty attitude and can’t help you a bit, they expect you to do everything, not a single “what can I help you with” - Disappointing.! Bad for UPS.!

Walked in, and instantly wanted to walk out. Ive known wet mops with more personality than the employees have, here!

This location is a clear detriment to the brand and image of UPS. I understand that theyre all independently owned and operated, but this one has to go.

Wanted to charge me $8 to bubble wrap, tape and print out a pre-paid label through amazon for a package. Gimme a break. Bubble wrap is $2 at Walmart...

Terrible service.I had some packages I needed to send back due to a flawed product.Turns out my return label was for Fedex.The guy at the counter says that will be $20 to have fedex come and get those boxes. I ask where is the nearest Fedex Location, he then proceeds to LIE to me and tell me the nearest Fedex pick up location is some where in Nashville ( 30-40 Min away ).A quick google search proceeds to tell me it is 2.5 Miles away. He could have pointed me in the correct direction, but no instead they are there to try and steal a buck out of you.

Barbara is the most unprofessional person I have ever had the privilege to buy a box from. This lady need to quit her job if she is that miserable. Run from this store!!

So many NEGATIVE people on this world!!! The several times Ive visited this particular store, not one time have I experienced ANY of what these other have posted! Take their negativity some where else!!!

Claimed my tracking number wouldnt scan. Wanted to charge $4 to reprint the tracking number. Spoke to the manager and said in exact quotes Thats not my problem

Really helpful friendly staff. Everyone was very kind, and they helped me repackage my multiple boxes so I save a ton on shipping.

Supposed to open up at 8am at 9:20am still not open. That is just Horrible.

I have been to this location twice now. The 1st time the workers were short and rude to me, a complete lack of proper customer service. However I thought that maybe someone was having a bad day and decided to give them a 2nd chance. When I arrives 15 minutes before the posted closing time the door was already locked up and the girl inside just looked at me through the window as she was closing the cage and shook her head no and then ignored me. This establishment is astoundingly unprofessional and management should be doing something about it. As for me however, I will be using FEDEX from now.

I have been charged almost $900.00 from AT&T because they lost my package. The Indian man that runs this store is very hateful told me he has no record of my husband ever coming in to the store. I have asked but he will not pull the camera footage that shows my husband coming in to the store to return my equipment and what happened to it. I wish I wouldve read all reviews prior to mine because I would have chosen another store. Horrible service! I wouldnt recommend to my worst enemy.

Rude, rude, and even more rude. By far, the worst owned/managed UPS store I have ever used. UPS should pull the owners franchise - period.

Employee would not let me use tape to tape up an envelope i bought there. store wanted me to buy a larger envelope too. this was absolutely ridicilous..and from other reviews ive seen on the internet.. regular behavior from this store.

Came here when they opened and they refused to answer the phone. Unprofessional and rude people.

Just rude, the Indian man acted like i knew nothing. Pretty much just should have called me stupid instead of acting like i was.

I honestly do not know why there is so many negative reviews on this store. I went in with a need of seeing how much it would cost to ship something out to California, it resulting in the cost of shipping is going to be more than its worth but the lady was more than happy to help, even after I stated I did not want to waste her time. I felt as if my needs were being met and she actually cared. Major props to this store!

Worst customer service try’s to make you by product or they won’t ship your packages out said my items were not tapped down properly then they opened it up and said they would not be able to ship it i need more tape like i carry tape around in my car !

I have to be honest. Im torn between 1 star and 5 stars. Let me explain... So normally I despise this store. Obviously its a poorly run franchise lol. The younger girl and guy with the glasses would be better suited in package handling (away from customers)as they know nothing and can do nothing. The older employees are more pleasant but not very helpful. . Id give them NO stars but they have a little superstar I believe to be named Wendy...? Anyway, shes extremely nice and although she was firm and explained ups policies, she was willing to put in a little extra effort to please and retain a customer! She is the only reason I return and if you get the chance to... go when shes working. You wont regret it. She got me in and out without missing my flight and she didnt have to do that. Im forever grateful!

Completely unhelpful and worthless. The barcode on the package wouldnt scan so the clerk was just going to hope it got delivered and didnt offer any help. Dont waste your time at this location.

To whom it may concern,Mr. Clay Bingham, an employee of the UPS Store #3493, provided me with stellar customer service in what was a very stressful moment for me. I was in a time crunch and needed a print job done in a very short time window. Throughout our conversation, Mr. Bingham was calm and courteous. In my opinion, he went above and beyond and provided superb customer service. Because of Mr. Binghams professionalism and follow through on my print job, UPS store has a customer for life. Because of the customer service that I received, I will recommend this location to all of my friends and colleagues.Dr. T.J. Francis

I am the Office Manager of a small business that has used this UPS store to ship regularly over the past year and a half. We ha previously had our printing done at Staples. The owner of the store Pat Patel asked if he could do the printing side of our business as well and offered 3 less cents a page than what we were paying at Staples. I agreed and received my printing back done incorrectly two times on the first printing job. However, he still charged us for the incorrect copies along with the re dos. A printing job that was quoted at $76.00 was charged over $214.00 to the credit card on file with his store. We received a charge from him for two months totaling over $422.00 with generic invoices to back up the charges.I would not recommend using this store and will not use this store in the future.

I walked out of this location after witnessing an unnecessary drama between the UPS counter employees and an Amazon delivery lady. I wasted 15 mins of my time on what is seems to be a poor mistreatment from the UPS store employees to a business partner. These people at this location are extremely rude. Smh. UPS corporate please take note.

Rarely do you get such great customer service at a shipping store. Will be back!

If zero stars were an option it still wouldnt be low enough.Do not do business with these people, they are not worth your time.

The Indian employee there lied right to my face and said Amazon systems were down so he could not accept my package but would print the label for me for 4 dollars! They are scammers trying to get money, I left and went to the Hendersonville ups store and they scared my Amazon barcode with no issue and also told me it was only 1.49 to print the label. never go here!!!!!!!!

Eight o 7 Monday morning and the store is not open yet no one here

The Gallatin store always takes good care of me, I came in to do a return package at this store with pre paid postage from amazon and he wants me to buy new mail envelopes and tape. Ill be sure not to come to this location again!

Pat was so helpful!! We always use him as our notary.

Do not go in here, I cant tell you the horrible service i got in there in the space provided.I was returning my Ipod for a warranty repair to apple which only lets choose ups store or send a box for delivery. Get the box, this kid had no disregard for items he dropped the ipod on the floor and left it there on the floor while he went off to do other things in front of me and never once said sorry for dropping it. just looked completely disgusted that he had to do anything at all at his job.I will be calling the owner and ups company and the apple store to report this horrible attitude.

I have never had a bad experience in this store. The gentleman who runs it is very kind and professional.

Very rude and disrespectful, terrible customer service

Bad vibes. Guy wanted to charge me for a piece of tape. Lame. My first review ever.

Under new management.

READ BERFORE ENTERING:Pat Patel would not print the tracking number on the receipt like I had asked. He assured me that hed email the tracking but if the tracking isnt printed on the receipt, I didnt pay for shipping. Tracking is required for Ebay shipments. When he is overcharging every shipment.DO NOT TRUST PAT PATEL.

The most poor service I ever seen , refused to help me and he said he don’t accept the box and he can get me box with 8$ , he wearing brown color t shirt , seems managerThat’s why that bad rating cuz the manager is not willing to helpGo to USPS better than here