Quickly and efficiently fixed my running lights. They didnt over charge me. Joe helped me and he was very nice and explained everything to me. Overall I thought it was a great experience. Then I realized I accidentally left my bike there (since I rode to pick up my van). They saved my bike for me and I was so relieved to get my bike back. I really appreciated that they put my bike into an office to keep it safe.

As promised I waited on site just slightly over one hour for my 5,000 mile warranty service. Two men helped me, and both were super helpful & polite. The one who drove my car to the service area kindly made a point to ask if I needed anything else from the car. The other who processed the paperwork was especially friendly, helpful & professional. There was adequate space outdoors for social distancing in a comfortable setting. The whole experience was very positive!

I like the politeness and clarity Jason gives you Me.I trust their work. I like the owner too. I had a nice chat with him on Toyota being the best Used Car dealership in S.B. and. Why they were not chosen #1 oin New car sales.Thank you Toyota!!!Gloria Regan

The service was of decent quality. I do have an issue with the amount I was charged for the labor. The job entailed the replacement of two roof moldings and the associated clips which held them. I assume the clips were replaced during the process although the old one were not presented to me. The job should have taken no more than an hour (a generous estimate on my part). I had already removed the old moldings and all that was required at that point was to remove the 4 old clips and install the new (1/2 hour max.), and snap in the new moldings (15 minutes max.). This is a job I could have and should have done on my own it is that simple. The charges were “flat rate”, which seems to be a bit of a rip off. I was charged $260.48 for the labor. It’s situations like this which make me wonder why I take the work to the Toyota dealership in the first place. We have two Toyotas which require regular maintenance and I wonder if it would not be better to take them to an independent shop which is capable of servicing our two Priuses.Not a particularly happy customer.

I was greeted quickly at my car as I drove up for service on my Toyota Prius. The gentleman checked me in. Then I met my service manager Justin who reviewed the history of my maintenance visits to ensure that we weren’t duplicating any previously accomplished work. We agreed on the scope of today’s regular maintenance, and I was off to pursue my daily duties. The Service Department accomplished the work impeccably, so that I was able to pick up the car at the agreed upon time. Justin was respectful and efficient. I highly recommend Toyota of Santa Barbara.

Everything at Toyota Honda is handled professionally ,from making the appointment to processing you when you show up for your appointment so that you can be on your way . . They stay in touch throughout the day with text and phone calls, and it all got done quickly…. by the end of the day a long list of projects for my truck we’re completed and I’m back on the road feeling good that the job was done well

The only thing I wasn’t happy about was not having a ride back to home/work. I count on that. I walked home which turned out ok. I really value and trust the Toyota service people to tell me what my car needs, what can be postponed, and to fairly charge me. I have always found them to be honest, which is very important. I appreciate thorough explanations of what needs to be be done & why.

Quick prompt and professional service. Both the service advisor Tod and technician Tim are highly knowledgeable and focused on providing excellent customer service.

Good service and reliable. I have been using Toyota of Santa Barbara for almost 20 years. They have always performed good work and try their best to make sure you are completely satisfied with the result. Their service manager Matthew is excellent with customer service and has a great team.

Mike Caldwell pretends to care, but doesnt respond to concerns, its all boiler plate. Finance pressures you to read through the contracts. Multiple sales people laughed in my face. Service department promises things and doesnt come through. I wanted to believe the buy local and support local, but dont be fooled.

I was very happy with the Service manager Forest, and how fast he got me in, but when I received my car the front mat was missing!!! I asked and a technician said thats what they do when its non stock??????? He said it would be in truck— my car is 11 years old and the mat was dirty and they threw the mat on top of CLEAN objects in trunk! Did not even apologize — Toyota needs to be more careful!!!!

Service MAN very helpful. And IRIE Workers. Good Job Toyota. 🇪🇹Goleta ROOTS

Love Santa Barbara Toyota. Been bringing in vehicles for last 20 years and service department is best in town. Very professional, reasonable and have great communication while vehicle is with them.

Service rep Justin was excellent. Unfortunately a critical yet inexpensive switch that activates a buzzer if the drivers door is opened and the lights are still on or the key is still in the ignition and also turns on the interior light is no longer available. So the repair could not be made and I no longer have those protections nor the feature of the interior light coming on as I enter the car at night. This is not the dealers fault, but it is a decision made by Toyota to no longer supply this critical part.

Excellent service and professionalism.The service individual gave us good recommendations on what service items were important to take care of to ensure that our Prius would continue to run well past its current mileage of 140,000 miles.

I have suctioned side window shades.I took drivers side down to talk with Justin...that is when a picture was taken, showing no drivers side window shade. (I had set it on the passengers side seat.) When my car was returned, the side shade in the seat was gone. Because of the picture, showing it not on the window, they/Justin claim it was never there.I guess its gone forever.

Had a great experience purchasing our new 2021 RAV4 in the blizzard pearl color. My wife absolutely loves it! Kudos out to Alex Sanchez, product specialist. Excellent customer service skills! Keep up the good work.

This was a wonderful experience of vehicle service. The staff is very kind and personable. The work done in my car was fantastic.

A rare 5 stars for dealer service but they were super professional, realistic and timely in getting new spark plugs in my 2000 Tacoma with factory parts and she’s idling real well for a 20 year old truck. They gave me by far the best, most fair price in my research for the work. Rachel M was my advisor and she was no-nonsense, no hidden shop expenses just quality work in a timely fashion. If you have toyota it makes sense to hire people who are trained and certified by Toyota. I’ll be back, if it’s necessary this truck is a tank.

I was looking to purchasing a Toyota Corolla hatchback. Online conversation went good. I had asked for the numbers in the vehicle and no one got back to me. Manager was apologetic several days later but I had purchased a Honda Accord. I asked if he had any Tacoma’s as I was looking to purchasing another vehicle. He said he did. I sent him an email asking for the numbers for the cheapest TRD Off-road Tacoma that he had. Never heard back. So I ended up ordering a Jeep. I’m looking to purchasing possibly a truck at the end of the year. But I don’t think I’ll be purchasing from Santa Barbara Toyota until they are serious about selling vehicles.

It was time for a vehicle upgrade and I knew that a Toyota was the best option for me. I met with Tim Green and he patiently listened to my needs and concerns for this big purchase. Even despite the current vehicle shortage (and me not being the easiest person to deal with when purchasing a car, since I know a bit about cars and car dealerships), he worked to find me the best option and was real, honest, and up front with me about all the possibilities. He and the finance team allowed me some time to go and think it over before I made my decision. They even went above and beyond and got my car to me earlier than I expected, and took the time to personally walk me through setting up Bluetooth and all that. Im absolutely LOVING my new 4Runner more than I even thought I would and am glad I chose to close a deal with Tim and the Toyota team.

Toyota of Santa Barbara is the BEST! Andres Alvarez as his class certificate at Toyota says, is a MASTER. I just purchased a 2021 Toyota Highlander, all went excellent. Ive been a multi-Highlander SB Toyota customer, They all are fantastic there! Ive had all excellent! experiences with all of them! Im so honored.

I really liked the fast and quality service of my car! very polite and knowledgeable staff! everything was done on time and with high quality! I recommend to everyone!

The tire warning light came on. My CAMRY is about a year old so my first thought was to check with the dealer. Evilio (?) instantly took care of me with knowledge, courtesy and discovered a nail in my tire. He said it was small, slow leak, so he slightly overinflated the tire and said it would be good for a few days. I returned and he once more went out of his way, talking to his supervisor, to see if they could fix it right away. It could not be done. But I want to commend Evilio for his service. (American Tire fixed it for free. I had to wait in line but got it done)

Great Experience at Toyota of Santa Barbara.Fast friendly service. Chris, Tod and Matt were stellar. Thank you for getting my FJ back on the road.

Top notch service. Friendly, helpful staff both in the sales department and the service department. Highly recommended!

Forest has so professional and kind when he explained what repairs were needed on my Prius. I picked up my car today after only one day in the ‘shop’. I am very appreciative of the time Forest & Matt spent with me. I give both of them 5 + stars!

Bought my 2020 Land Cruiser Heritage from here in 2019, the transaction was seamless and oh so easy, they gave me a great price on my 4Runner on the trade in.Everyone from Mike Caldwell, Farrell Odendahl and Juan Beltran made everything so easy.I take my Land Cruiser there for service and would not take it anywhere else, (have been to a few different dealerships for service when I had my 4Runner and no one comes close to caring for your vehicle) Rachel in service has always gone above and beyond to make sure my Land Cruiser is serviced with incredible detail. Rachel goes over everything thoroughly.

Kris helped me and it was an easy outing with no issues

I was super stressed about losing my old broken car and searching for a new one. That was until I decided to check out what Toyota of SB had to offer one Sunday morning. And there she was! Standing out with her shiny blueprint/midnight black self. I never thought to consider a hybrid, but I was very impressed when I test drove it. Alex S., the product specialist, accompanied us and he was indeed very knowledgable, breaking down the concept a little bit and just showcasing all of the cars wonderful features.Alex ended up being our guy to follow through with the entire purchase process and was pretty straightforward on financing and did not come off pushy when we had reservations/contemplating things. He was a very pleasant person to work with and everyone else we encountered was friendly as well. When I drove my little Blueberry off the lot, she had a full tank of gas, was squeaky clean, and shiny :)If I was overflowing with cash, I would purchase again from this dealership. When the time comes, I am looking forward to having my car serviced. Im sure it will be as great as the service I received when purchasing the car.

Excellent communication regarding the installation of my hitch. Made it very easy for me

Great service on short notice!My car wouldnt start and had to be towed in. Toyota of SB was able to take the car, diagnose and fix the issue on the same day!!Really appreciate the quick service to get me back on the road!

Justin, always does a great job. Keeps me informed with any upcoming services my truck may need and answers any question

Took my truck in for an issue with my fuel gauge. Great communication as to what work would need to be done and when my truck would be ready. Very smooth process without any issues.

All of the service personnel are always friendly and professional. When I arrived, I was attended to promptly. My Prius was ready within the two hours I was told it would take. Due to Covid, I wasnt comfortable waiting in the indoor waiting room so I sat on a wooden bench in the shade outdoors. For a 2 hour wait it wasnt comfortable.

Today I had a routine maintenance afternoon appointment. I waited over 1 1/2 only to find out my car had not been worked on. I don’t blame your staff. I blame it on, they are understaffed. If you schedule an afternoon appointment, by that time the mechanic is already behind. Therefore I will never schedule an afternoon appointment. Only very early morning. Btw your staff was great if

Forrest in the service department was fantastic from start to finish. It was a fast visit fortunately but he was thorough and kept me apprised about everything that they did and called me personally to let me know details and when it was ready for pick up. Thanks Forrest for taking great care of me and my vehicle.

Great job servicing my car. Rachel was kind and caring.

Rachel and the service team are awesome! Terrific service! Highly recommend!

The work was done very efficiently and courteously. Rachel was very helpful and went out of her way to make sure I was pleased with the work. In addition to taking care of a major electrical issue, the dealership also buffed out my front headlights since the car was a 2005 Toyota and the glass was very foggy. After I got home I notice one of the lights didn’t look as though it had been fully buffed. I came back, brought this to Rachel’s attention and she immediately took the car to have the mechanic address the problem while I waited. The attention to my concern and satisfaction convinced me to again use Toyota of SB for my repair work.

Toyota of Santa Barbara consistently offers excellent service. Tod Severson takes great care of my vehicles and helps make the experience so much better.

Fast maintenence service. Friendly staff. Only about an hour for my year maintenance. Highly recommend!

Love Toyota Goleta!! Best way to keep my truck happy! But they should really bring back the courtesy shuttle, makes dropping off and picking up so easy, kind of a pain without it!

I am so amazed and thrilled with the Goleta Toyota dealership! I bought my vehicle at a different dealership because they had the one I wanted in stock and it was worth the drive. I tried a different dealer that was very not on the level in my neighborhood and ended up having to find another place which is what brought me to the Goleta Toyota dealership. I’ve been with them for over a year now and every single time I go in I get exemplary service where it’s clear they have my best interest in mind for a long-term and not their quick make a dollar like a lot of other dealerships. They have helped me save my used car from many mishaps which is so important to me since I am a single mom And try to make every dollar counts. They are also very kind and pleasant and patient and spend the time to explain to me the reality of not only what to expect but how and what they are And try to make every dollar counts. They are also very kind and pleasant and patient and spend the time to explain to me the reality of not only what to expect but how and what they are Going to do and provide options of how to make it affordable or at no charge to me. I would highly recommend the Goleta Toyota dealership to anyone who is looking for a car with an honest long-term relationship to follow! 10 stars would not be enough.

Easy check-in and friendly service, despite being a walk-in and not having an appointment. Tod and the rest of the staff were great.

Tod- the service liaison assigned to me - was great. Despite the fact that my car in its 60k tune up needed addl services he managed to get the work done quickly and for less than he initially quoted. 5 stars.

The person who dealt with our problem was exceptionally patient and knowledgeable, and he answered our concerns concisely and convincingly. I would have given Toyota 5 stars, but, hey, its a dealership!

Excellent, quick, easy service. It’s nice to know that some things remain the same through life’s crazy events (like a pandemic). Toyota of Santa Barbara is a gem of a business.

Done faster than promised. Great experience.

Hector Tellez, Finance Director who is new, was quick to answer my questions and go back and get the answers to the ones he needed help with. He followed through with getting my service credit from car sale immediately and called to confirm the details of the transaction, thank you!

I’m a first time buyer and I’m so thankful for Hector and Alex guidance throughout the process. They answered every question I had and then some. They were very thorough in explaining everything to me. And made sure I got the exact car and model I wanted. I’m extremely happy with my experience at Toyota. Thank you Hector. Thank you Alex. You made buying a new car a breeze.

Excellent service from Forest. Trustworthy outfit.

Great service and staff. Will definitely keep coming here. Thanks!

The staff was on time and extremely helpful and friendly! Thank you Tod!

Everyone was very polite and friendly.My vehicle was ready at the time promised.They seem to be very Customer care oriented.It was a good experience. 😊

BEWARE!! This Dealer and it’s LEADERS are crooks, my lady went out and purchased a Certified Corolla, they sold her paint and fabric protection (Xzilon) as you see on the contract below this was promised at a later date. When she called to cancel and not get put on The sales manager Conrad and hector the finance manager mention they add in Detail so she couldn’t cancel. Not only does this contract say it needs to be applied at a later date.clearly they don’t want to cancel for a charge back. Finance products and markups are a fraud. If anyone of you paid a markup or were forced to buy something that you didn’t want and didn’t sign an Addendum sue this people. It’s not fair and it ain’t right. You should all be ashamed of yourself for taking advantage of innocent people .

The only reason I didnt give a 5 was the expense of Toyota trucks due to the computer chip shortage (due to Covid). That caused the prices to be higher (supply/demand). I had shopped at several other dealerships (in person and online). These guys were the best even though I had to travel a fair distance. I thought that Juan Beltran did a good job working with me. He was fair and knowledgeable. I had spoken with Mike, the sales manager, previously. We worked out a deal and the process was painless. I got home and discovered that I was missing one of the four adjustable tie down brackets. We texted Juan and hes mailing us the one that was missing. Really glad I made the trip. Never guessed thats where Id buy it. I will definitely start with Santa Barbara Toyota next time.

Nice team! Really appreciated the care and attention we received from Justin in the Service Dept.Bought my car on a trade-in here and dont regret it too. They are all pros!

It was great service and super helpful, Mr Spiro was really professional and attended…. Thank you!!!

Everyone we dealt with was very safe. Everyone was wearing masks, cleaning everything often, and very respectful of social distancing. This was on top of being helpful and nice as well. Special shout-out to Alex and Tom, who were particularly wonderful. We most certainly recommend this dealership to others.

Good experienceTodd service mgr explains all thoroughly

Good service. No surprise costs. Ready on time.

Very helpful and speedy! Love the guys at Toyota SB!

Toyota service team is the best. Super friendly and professional. Justin was helpful.

Service Rep Forest Creasy is very personable, courteous and knowledgeable. However, someone took my drivers floor mat and just tossed it in the back of my RAV4 dirtying a couple of clean towels back there. Could they not have taken a little bit of care and simply set it down upright to avoid spreading the filth?

Santa Barbara Toyota is a well organized service department, I have always been received on a timely manner. The staff has always acted professionally and treated me respectfully. I highly recommend Santa Barbara Toyota.Respectfully, Michael G.

I have a lease with them and I come a couple of times a week for service. Everything has been easy and the staff is really nice.

Oil change on Lexus ES350, 2010. Rachel informative and efficient. SB Toyota is my go-to place for regular maintenance.

Alex at Toyota was super thorough and his follow up skills are the reason I purchased the truck that I wanted. From finance to purchasing, it was the simplest process I’ve ever had when purchasing a vehicle. I highly recommend this dealership.

Honest and friendly staff, they kept me informed while my vehicle was being repaired, and never once did I feel taken advantage of. I’ve been using Toyota of SB for years, and will continue to do so.

As always, great customer service here.

As usual, I received outstanding service, quality and communication during my visit to Toyota of Santa Barbara. Forest Creasy my liaison, was attentive, clear and professional. It’s always a relief to know my Sienna is in the hands of such outstanding mechanics and staff. This is our 4th automobile purchase from Toyota…no one can beat their prices, friendliness and professionalism. I’ve never had a breakdown using their yearly bumper-to-bumper inspection service! THIS IS A FIVE STAR EXPERIENCE- every time I visit.Thank you Toyota!!~Elizabeth Ballew

Very quick and efficient service. Dropped my car off in the morning, they had the part, and picked it up by 10am.

Excellent and fast service. Justin and the rest of the crew were extremely helpful and efficient.

Serviced my car this past week, staff always very welcoming and helpful. Thank you, Tech Juan Ramirez and crew for taking good care of my service appointment.

When I called about a vehicle which I was extremely interested in, I was told that the vehicle had been marked up to 70k.. this is definitely more than 10%, which is called price gouging and illegal in California. So sad, I was ready to purchase the vehicle today andgive a decent down payment.

What a great experience. Toyota of Santa Barbara service department is such I will oiled machine. Ha! They are very professional but friendly, efficient and effusive. Todd was exemplary, and the rest of the staff we’re on top of everything. There are a lot of people at work doing their job!

Forest always takes excellent care of me and my 15 year old Highlander Hybrid. This is the best car I have ever had and has been serviced and maintained exclusively at Toyota in Santa Barbara. Thank you so much for 15 years of amazing service!

The seller broke my trust by calling me when I asked him not to. He called me and had his manager call me about buying a car there as well. I would have much rather worked with the Manger because he was more in the moment compared to the sales rep that I had. I would have preferred an email over any phone calls. I had to literally tell the seller to stop calling me. They are hard sellers that enjoy a good mansplaining to a woman like me. Also, they asked for way too much personal info from me when there was no car I was even sure about buying yet. The car I had initially showed interest in, was sold before I drove out there, and they failed to notify me of that before driving out there. It gave me a disgusting feeling in my stomach, giving them my personal info after they sold the car I wanted and they tried to force a less valuable car on me. Also, the choice of all Spanish music in the sellers office blasting while I waited is just not my cup of tea.

One of the best experiences I’ve had at a business, period, let alone a car dealership. I expect spectacular customer service and what I got from Jesse and Jayson was beyond what I could even imagine. These people care.

Justin shores, as always, took great care of me. I never get anything but the best from Toyota of Santa Barbara.

This time I was very pleased with their customer service. The associate was professional and listened to my needs.

A bit busy not too bad. I had an appointment for oil change at 7:45 am. My car was alldone about 9:30. Nice people, good service, free coffee in the waiting room, clean bathroom, and all highly conscious of the virus spread. I felt very safe. I am from Washington State and not a normal customer of the establishment.

Justin is always there for usHe does a great job and really appreciate the calls if there is any extra things that need doing

They basically stole $1,500 from me. They took my clean fuel reward rebate and put it into my purchase without telling me. I wouldnt have bought the car if I knew their offer included that rebate. Of course if I read the 50 pages of documents I signed, it probably said it in there, but who reads that? They knew they were ripping me off. I got neither a big city deal nor a home town feel. Go elsewhere.

The service took much longer than it should have, and the person who worked on my car change the default settings, presumably in the process of re-setting the information for the next service call.

Angel and Alex were amazing! They did an excellent job of helping me select my perfect car. They answered all of my questions in high detail and got me a great deal on the car. I am beyond excited for this car to be apart of my life and I owe it all to them!

Today was 5 star service. I was really thankful for the way they took care of my car. I came in for routine maintenance like oil change and got tire rotation, my filter changed, window cleaned included. Chris helped me a lot and gave me discounts too. Great service for a good price.

Service Specialist Justin Shore is simply amazing! Knowledgeable, honest, caring, sensitive to my needs and time, Justin has made me a loyal Toyota fan. I never used to use Toyota service - I’d only use a private garage - as dealer garages often is expensive and uncaring. Not the case with Justin or Toyota of Santa Barbara. I’m a fan and keep coming back!

I dont ever write reviews, but the absolute lack of service provided by Tom Z (Sales Manager) at Toyota of Santa Barbara was appalling. I came into to test drive a used vehicle on the lot (2018 Subaru Outback) and gave them an offer. I had to leave, but received a call from Tom that afternoon and we finalized a price for me to purchase the vehicle. They were going to sell the vehicle to another dealer, but Tom verbally committed to selling me the vehicle and stated I could come in that evening to do the paperwork - no rush needed. Roughly one hour later after Tom had said the vehicle was mine, I received a call from a lower associate (not the Sales Manager) at the dealership that the Subaru was being taken off the lot. Toyota of Santa Barbara sold the Subaru to another dealer out from under me. Tom then offered to sell me a higher mileage, lower trim Subaru Outback for $500 less than their asking price. Not exactly a sweet deal. Tom would not do anything else to fix the situation and wouldnt even apologize in person when I showed up. This shows either complete incompetence or purposeful negligence on his part.Ultimately what happened was completely legal, but customers keep your business going - not other dealers. I will never to do ANY business with Toyota of Santa Barbara, and please AVOID working with Tom Z.

Rachel did an excellent job as my service advisor. Communication was clear and concise updates with accurate timelines. Thanks for everything, job well done!

An appointment for a duplicate slide key (with no remote) turned into a 2.5 hour experience. It is my understanding that the programmed key takes 30-60 minutes total. Interesting because I saw my car drive by 30 minutes before it was ready which leads me to believe it sat for 2 hours, even with an appointment and me arriving on time. I was then given the wrong paperwork to sign followed by being guided to the wrong car. Mine was not in sight! The good news is 1) Rachel remained professional and 2) the key works.

My appt was for 7 30 am, but service did not begin work untill 8 30 am while I sat and waited... Not good.

Thank you for the good service that its provided for my car & the friendly people from Toyota service

Excellent service I got basic maintenance done within an hour.

I stopped by today to ask a few questions and I can not speak highly enough of Juan who helped me. He went very out of his way to answer all of my questions and helped me solve a long term issue I had with cleaning some crud off the roof of the car.

Kudos to Justin!! We arrived without an appointment and we had told him about our experience with our towing company. He politely checked us in and kept us updated all afternoon.Our experience with Toyota was top notch with the help of Justin.

Good trustworthy service! :)

Wow! Tod in service is a caring & competent professional. I felt taken care of as a customer due to his knowledge and efficiency. Thank you!

Juan and other Toyota SB Crews are excellent folks. It was the most pleasant and friendly dealership experience I had yet. They tried their absolute best to meet my demand and make a fair deal on new manual Tacoma. I would definitely return in future if I need another Toyota vehicle.