We went to Best Buy to buy our kitchen appliances and we had the best salesman. He was extremely knowledgeable and very helpful. He also gave us a great deal and explained everything to us. I don’t remember his name but he really knew all about every appliance and gave us all the info we needed to decide which ones we wanted. He had great customer service and was very funny. We wish all customer service was this wonderful.

Went to the store for Geek Squad. I had a download for Microsoft for over a year and couldnt get it done (you know with COVID-19) couldnt go to the store. Found me a Dustin and he is very good at his job!! Thanks Dustin 😚

Hard to find a store associate. Had to walk around looking for help. Once found they was very helpful. The cashier and security was polite as well.

I’m literally sitting in the parking lot writing this review. This location has gone downhill. The customer service is horrible and unacceptable. There is a shortage of staff and merchandise. It would be in the best interest of corporate and/or the area manager to make an unannounced visit to this location. I’m sure you would not be happy with the appearance of the lackluster appearance. To start, there is a shortage of employees to assist customers on the floor. I had to walk throughout the store to find an associate. After several minutes, I approached a member as he was speaking with another couple. His name was Patrick.I overheard his conversation. They were unhappy & walked away frustrated because they were unable to purchase a phone.I asked to see the IPhone 13, because they had none on display. Patrick stated the reason for the vacant display shelves was because they were stolen. In addition, the selection from other carriers were limited as well. Most disturbing, Patrick stated customers couldn’t purchase phones at this time because there was staff member on-site to complete the activation process!! In a matter of minutes, this store lost 2 customers because of the lack of employees. I’m sure they are losing business based on this experience alone. For those who are reading this review, don’t waste your time at this location. The one at Arundel Mills is cleaner, staff is welcoming, customer service & availability of products is 100% better. If you are unable to visit that location, there is an AT&T in the same parking lot. I hope this review heightens their awareness & changes are implemented immediately. If not, I can see this location closing.

Got scammed from theyre market place... Did why they let other use best buy name. Definitely put a stain on my best buy experience and wont be going back...

Customer service was great. My Grandson got a monitor for his gaming computer. The new monitor is on the left. We will shop and buy again at Best Buy.Oh, the cat took over the chair while installing the monitor.

Had to walk in for my curbside. Told them two orders, only pulled one. Gave my confirmation email, stated I need id. Walked back in said sorry I can confirm another way ughhhWay is such a hurry, tried saving time since I had little ones.This didnt happen

Great customer service but I couldnt get a replacement controller even though I had warranty. I know it isnt their fault but it is a hassle. Haveming to come out of pocket again for a new controller

It was highly upset they only had 3 associates. The wait time for someone to help was 45 minutes. Online shopping would have been faster however I prefer physically touching and seeing what I buying. Diangelo was very pleasant and helpful.

Went to the Glen Burnie Best Buy to pickup a single item online order. There was only one person working checkout and order pickup, while four employees (managers?) chatted by the entry/exit. Had to wait 10-15 minutes for the checkout person to finish checking before he came over to the order pickup. Took a totally of 20 minutes to pickup the online order and I was the only one picking up. Seems like Best Buy has fewer staff than in the past. The need to ramp back up in order to provide better service.

Ive had a laptop for 6 years needed some work on its worked Dillen did a great job. Unfortunately my lab is old and I plan on purchasing one from Best Buy.

Had an absolutely amazing experience. One worker in particular, Toni, was so helpful and friendly when we were picking out our TV and will be coming back for Tonis help when we set up other electronics. Highly recommend for Toni alone!

This store has been an excellent option for picking up computer parts locally as opposed to ordering online. Their pricing is competitive to the likes of online storefronts, and a new thing they seem to be doing is striking deals with certain brands to have exclusive models of products to sell cheaper at the store. Curbside pickup is always fun too, I tend to make a joke out of the vehicle I am parked in and it typically leads to some laughs between myself and the staffer running me out my goods!

Honestly, not a great experience. We were not helped even after asking for assistance, though people coming in to buy more expensive products were helped almost immediately after they came in and said what they were looking for. I guess thats what happens with an understaffed and dying brand? Certainly not a great way to keep customers.

Ive never had a problem getting an employee to help me find what I came in for and also suggest buying a display model rather than waiting to have a new one delivered. The display models come with the same warranty as a brand-new in the box item and usually you can save a pretty good chunk of money buying display because the will knock off 25.00 or more from the brand new in the box items

Great big selection of TVS.Prices very competitive. Enjoying the new Samsung 55.

Our was rough getting help at the store as we were shopping for replacement TVs. The television displays were in disarray and it was tough to figure out what we were looking at. Decided to go home and delay the purchase until I did more research.We did have luck finding wireless ear buds for my daughter though, at a reasonable price.With archived like this, Im not sure they will be able to survive against the Amazons of the world.

It makes me so very sad to make a review like this. Years ago I loved Best Buy. It was a place I would go for good information from sales people that knew their business and to see actual products that could meet my needs. Today I was extremely disappointed by the customer service. It was non existent. I asked for a product and was show a section that did not have what I was looking for. Yet when I walked around.... I found one of the items I was looking for. Not everything, but 1 item which is better than none. I dont always like going on line to by technology, but perhaps that is the best thg thing for me to do.

Great employees to help you and make sure you are staying safe. They provide masks, gloves and hand sanitizer. I went in for a DVI cable thinking that was what I needed but Alec from Computers made sure I left with the correct cable which was a Display Port Cable. He had me get pictures of my PC to make sure everything would connect and even had members of the Geek Squad check so that I had no issues.

There were not many associates but one found me as I started to search. He found the inexpensive touchscreen chromebook in the stockroom and checked me out. He mentioned a service contract but there was no hard sell. My whole visit was less than 10 minutes.

The selection and price of my item leaves something to be desired. The customer service made up for everything! A gentleman CARRYING a 50 inch TV actually stopped to ask if I needed help. Then Dante made me laugh and offered a free battery if the remote to my item doesnt have one. Come for the products, stay and/or return for the customer service.

Bernard was excellent with his customer service and helped me and my father purchase everything we needed. This best buy is the absolute best!

Azmain was very helpful and knowledgeable. Made our visit pleasant. Actually made it an easy decision to upgrade the phone

Worked with Brandon today in getting a new car stereo set-up. He was honest and quite helpful. Everyone I passed on the way in was all smiles and it was very welcoming for a big box store. Parking is easy and right in front of the store. The store was clean and organized. 5-☆ service

Order online and youre usually out in under 10 minutes. Just know what you want and you good. Dont get one that likes to talk.

We went into Best buy to see if they had a desktop cell phone holder. Asking them at the front door... they did not! But I go there for many things especially printers miscellaneous electrical equipment that I use do the fact that most times they know what theyre doing and keeps it simple. Good place to shop. All the covid rules are in place.

Great place to buy all your electric needs, Ive recently visited this place and received nice customer service from Ms. Toni, she was very helpful, she helped me a lot during my electric shopping.

I got my mac book pro last month with a discounted price. Thank you Best Buy!

The salesperson was a very helpful experience and Electronics to help us find the correct electronics we was looking for he was very helpful .

It’s a Best Buy. Actually, I’ve seen better buys…

I have always love love loved going to Best Buy’s because the store is marketed so well and laid out so open that it always makes me want to buy stuff!!! Another thing I’ve always loved is how welcoming the store workers and geeks would make you feel. However, I was best customer attheCollege Park, MD location. This one felt a lot different. I walked through the doors, no welcome by the door checker. There were three persons at the front, I guess the welcome team and they didn’t “see me” because they were engaged in social talk.I went to look for speakers and several store personnel walked by without offering to assist. I eventually asked for help and they grudgingly offhand suggestions for me to check out myself.Checkout was not as warm either. I think I’ll go to another site next time to spend my money.

I found exactly what I needed here and the staff was helpful. Will be back if I need something else in the future

The sales Associates at Best Buy or very knowledgeable and helpful and my experience was a one

Quick store pickup, convenient location - not much to complain about here!

Best Buy employees are so helpful with any question and so helpful with everything needed.

Absolutely love this place, everyone I encounter is always so friendly and helpful.

If there was an option for zero stars thats what I would give, I will never shop at a Best Buy Store again! This is the second time Ive purchased electronics that were damaged and they have refused to replace or refund even with a warranty. We recently purchased a 65inch TV and had curbside pickup to which an employee put the TV in our vehicle. We had just purchased a new house and were waiting for a entertainment center to be deliered before opening the TV. When the box was opened there was a huge crack so we went in store to return because there was some dust that easily wiped off not scratches or any other physical damage to the back of the TV we were accused of mounting the TV and dropping it because the box had no damage. We hadnt even used the TV as the power cord and remote were still in sealed plastic. They treated the situation like a fragile item cant become damaged while in a box with no damage, OK how many items come through the mail or are shipped with no visible damage to the packaging yet still break. Obviously something is going on with the way Best Buy ships or handles items. I purchased an IPad 3yrs ago and upon opening the screen was cracked and they refused to assist this was returned the next day. Ith the TV they tried to say we had 3-4 days ( so which is it 3 or 4?) to return when the receipt says 30days. Blaming a customer to get out of issuing a exchange is wrong, its not like we wanted money back just a replacement.

Great selection...salesmsn helpful

Good place to get all your electronics but dont try to carry on a conversation about something you already paid for

Its pretty much empty or there isnt ever anything that I need that I can actually find in the store. Plus its overpriced. I used to love this store. Disappointed.

The experience I had was horrible. First the store had like 3 employees so finding help was impossible. Then the person who I ask was the guard at the front who literally said it should be in 1of those isles over there somewhere and walked away. And the prices were way overpriced. So in my opinion if you need to get something from here at least go online and or wait for the item to go on sale.

Had to return an item which was a kids head set which wired had broke the 1st day gotten it. They took it back and we replaced it with same item as wire probably had defect issue. Great service with new employees they started hiring as pandemic reduces. Thx gentlemen

Very knowledgeable about the latest GoPro 9 Max, helped make the decision much easier even though the price has skyrocketed since my last GoPro 3 model. The video clarity is unreal even in high action moments, like white water rafting, and the stabilization feature really steady the shots which makes viewing more enjoyable.

Shelves sort of had stuff on them in a Soviet Poland behind the iron curtain kind of way. Maybe it wasn’t that grim and 3 stars is the right number. I don’t like Amazon; it feels like they are hiding a gotcha. This felt like right place to look, wrong place to buy. Still don’t we need some brick and mortar electronics places? They had about 4 of the device I needed one of. 20 years ago there would have been 20 or more pick from. These days I don’t like either.

Real quality electronics for Walmart prices if you want something thats going to be quality last long and have a great warranty come to this Best buy dont go anywhere else they stand behind what they sell and thats the most important thing to me

Good selection of major items but my son wanted a mouse pad, none to be found

Best buy has everything needed for the home and all types of electronics

Azmein was amazing. His customer service skills are impeccable. Walked in with my mom whos month old $500 Samsung phone wouldnt charge or respond to any buttons. Walked out spending another $400 on a Samsung Note20 Ultra and was tickled pink. I kept messing around with him and with being the only employee at cell phones, and waiting customers, he was a trooper. My hats off to him.

Excellent friendly knowledgeable customer service, satisfied all of my needs and worked with the internet technician as well. Highly recommend

I get everything I need good teamwork everybodys helpful I like teamwork

One of my favorite stores for all your electronic needs!

Shemar an employee at this store, went above n beyond to help me..

This pretty much goes for all the best buys. I dont think Ive ever been asked if Ive needed help. I had to hunt someone down. And yet they were too busy doing other stuff. I spend a lot of money here, itd be nice if the employees were a little more respectful. Just the area I was in at least.

It was mediocre. Ill remember my visit for a couple of weeks. It will soon be forgotten. I did not purchase anything there. I was not wowed by my experience there. I give it... Five stars! 🌟

The food is great we like it there

Ryne was very helpful good customer service

They honored their warranty on my burnt out microwave. The Geek Squad Protection Plan was worth it. Good friendly associates.

Always have the electronics Im looking for, and can usually find them at a decent price. If the employees were more knowledgeable itd be better.

Very safe and highly recommended. The workers are doing the best they can with what they have! And they’re doing a great job.

They guys at the help desk in the TV section have been excellent every visit I have made. When BestBuy has the product I have decided on, I have no hesitation buying from this store or ordering online.

I wrote one review already and for some reason its not here. Still not gone change the fact that we got completely ignored. I asked for help many times and got the run around everytime. So when we finally decided to leave because we recieved no help. We walk outside and see three associates two of whom I asked for assistance sitting outside enjoying life and smoking cigarettes.

Needed a charging cable for an older Samsung notebook computer. This model has a different end than the newer models. Looked in a dept store near me but they didnt have it. Looked in a Best Buy in Glen Burnie but couldnt find it there either. Decided to ask somebody and that individual knew exactly what I needed and where it was located in the store. What luck. In and out quickly. It was great. I recommend if youre looking for electronics to check out that Glen Burnie Best Buy.

We went to Best Buy today no one offered to help me we walked around the store looking at stuff no one ever came to help us we need anything that was the worst Best Buy ever been to

I needed help with a computer and the associate zolved my issue effortlessly.

20 minutes before any sales person spoke to me. I had to go to customer service for assistance.At least 6 Best Buy staff walked by me standing at their phone desk.

Downsized, too much (smart) inventory for average customer.

Did curbside pick up. It was a slow process at 10am on a sunday

Store was very clean. Has alot of variety in the store where as some bestbuys have alot of one or 2 sections.

When I ordered was not the best thing to eat I didnt care for it the waitress was okay not the best.

We were looking for a controller for a PS4 No where had them not even GameStop but Best buy had them they were reasonable priced and had good service

Store seemed nice. But I wondered around the tv section for 10-15 minutes and looked at every tv on display and no one came up to me. I probably would have bought a tv if I had some questions answered.

Every time I went to get help from The geek squad they went above and beyond to help me I truly appreciate all the things and people in The geek squad for all the help that they help me with

Fantastic helpful employees 100% of the time!

I appreciate the helpfulness of the staff and the ability to order items for pickup. Their rewards program is decent. Providing affordable warranties for third party hardware allows me to get the most out of my technology without worrying too much about damaging it. Their payment plans are great.

Best buy overcharges on accessories. Never ever buy cables or any accessory. Its good for main electronics

Had to wait a little while to find anyone who worked in that section..but when I did....it was a smooth checkout and I was very satisfied with my experience.

Very helpful gentleman in the electronics department! I sent to get a VR system and he walked me through all the specs!

Go here fairly often when I need tech - theyre a little under stocked but the staff is helpful and friendly and the prices arent bad.

Curbside pick up was as expected. Fast. Friendly. And easy.

I cant remember the last time that I had MULTIPLE employees ask me if I needed help. Kudos on training your employees to be HELPFUL but not pushy. The appliance team knocked it out of the park with friendliness and speed. I bought a upgraded coffeemaker and the warranty and NEVER felt pressured or flat-out lied to.

Helpful and efficient, I picked up what I needed.

Outstanding store in every conceivable way. The General Manager is absolutely stellar. Would definitely recommend this store to my friends. Wishing you all a happy and safe busy holiday season!

It was a so so experience. I never had an employee ask me if I needed help or anything and it seemed as if they forgot to restock some of their shelfs.

James helped us at above and beyond levels. Thank you James, they need more people with work ethic like you.

Went in for a computer and printer for my son. Met by a very knowledgeable salesman. Believe his name was Eric. Allowed us to look computers alone without hassle. Then showed us printers and explained the auto delivery of ink which was a nice concept. Unfortunately when purchasing the printer I didnt think about the fact I have a MAC and there are certain printers that are not compatible with it. Its okay though. My son was more important but hes all set up and ready to study

We got our product, and we was able to get in and out quickly.

Great service. Had to wait a bit, but tech was knowledgeable about what I was looking for.

Always nice, excellent service, very well stocked, clean, friendly and fast.

Clean store with helping staff.

I had an order pickup on 2/13/2021 at around 11:30 am. Rhonda at customer service was very kind and professional. Took her time with the order pickup and was very friendly. Interactions like this with such great staff will keep me coming back.

I went in there for just 1 item that was locked up and had to wait for 30 minutes to get help to open it up. The customer service at this store is very poor! They need to improve on it.

The people there r so helpful. They were crazy busy but were so nice and friendly. I will definitely go back

The store is good looking as far as being tidy but they lacked on the items we were looking for. I believe that the store just needed a shipment we did just went after Christmas so they were just sold out of certain things. Also it is located in a very busy area.

Got a stock of PS5s in and didn’t let anyone know that they opened 2 hours early. Wasn’t listed online. Tons of disappointed people showed up at 10AM to be told they were sold out an hour before

I was in and out. An associate helped me within 5 minutes of me getting there. I found what I wanted, he rang me up and I was out the door. Great customer service

They were quick in getting what I wanted. Not very knowledgeable but the guy wasnt from the department I was in.

Curb side pick up is a row of parking spots with special markings. Took only a few minutes from parking and pulling up the email. It was very painless and allows for some later pickups. I hope this helps keep the business flowing during these hard times. Update; went inside for a pickup and it was good experience also.

Went to buy 2 major appliances. Was in the store for about 1/2 hour and nobody came to help us. Left without purchasing anything.

Great Electronics. Great customer service, very helpful and friendly. Gave Great detail to help me choose the best Smart TV for me.

Best Buys have become a joke since COVID hit with skeleton crews and no one to help. This place was especially bad tonight. Im currently waiting in line and theres no one up front to check out. Theres one person up front and shes doing store pickups. Supposedly there are other registers open for checkout throughout the store, but when I walked around they all got pulled away from their register to help customers so theres practically no one to check people out unless you wander the store and hope to find a register with an employee at it. 8 waiting customers all walked away at once to go on a scavenger hung to find a checkout that was open.1 star for tonight, 2 stars because its not usually this bad.