Pretty good experience! Love the brand, wish I would have been greeted when I entered the door. As well as offered help instead of us asking an associate. Otherwise pretty well!
I’ve been to quite a few MK stores…Arizona, Nevada, Colorado, Texas and West Virginia…the Gilroy California location is the WORST!!! First of all there was no one who greeted me, when walking around no one asked if I need anything and when I was paying and asked for an extra bag since I purchased two bags for two separate people the register person said its company policy to just give 1 bag per purchase. I explained to her that I am giving it to two different person. She said no. I asked if I can purchase an extra paper bag she said no. I asked another sales person again they said NO. What the heck I have never experience this. I just purchased almost $400 worth of merchandise and for a single bag they rather lose a customer. Will never go back to this location.
They have everything you need to start a great day
Absolutely LOVE shopping here! They ALWAYS ALWAYS have great deals! I can spend hours here buying different bags,sunglasses, iPhone cases, clothes you name it! Staff is always super helpful and very polite. Christmas time and Mother’s Day also TONS of deals! Keep up the good work! 👍🏼
Bought myself a purse and matching wallet prices are amazing, employees friendly and offered hand sanitizer.
I purchased 2 purse and 2 wallets. I told the manager that I need two paper bags because I have to give the purses to two different person. The manager told me that they can’t provide it. I told her I will purchase the other paper bag and she said ‘No because we only provide the bag that will fit the item that you purchase’. This doesn’t make sense. If I return the other purse and purchase it again then I guess they will provide me with another paper bag. But the manager said No we still can’t . AWFUL SERVICE. It ruined my day. I want to return all my purchases. I don’t have a choice I have to give 1 star. If I a choice I will give NO STAR in this store.
Very bad customer service !! I was shopping for a wallet and these employees were nice and helping me till I got in line they kicked me out of the store because I didn’t have a mask. When other people shopping n had purchased things didn’t even have masks !! Well not be spending my money here 😡
NOTHING BUT THE WORST CUSTOMER EVER !! Including the manager (Mayra). I drove 3 hours to shop at this store to leave with the worst experience at one of my favorite brand stores.
Great deals on bags and accessories, most are 70% off. Very limited amount of clothesStaff was friendly and helpful, ready with calculators in hand!
Good mothers day sale. But only had a few items not alot of sizes to choose from. And it a no money back on sale items.
Love the brand and find things of and on. The staff is a real turn off in this store. Id rather go to coach for the experience. Id like to see better sales staff in this store.
Wide range of purse for ladies and gents
Great prices. Perfect store to buy your next purse, wallet or carryon or your Mother’s Day present.
Bought some items.lost the proof of purchase and ya thats my fault. All I wanted was a gift card to at least be able to come back when I had some more time and something I liked but they refused to issue me a gift card. Apparently all store credit must be used at the time of issue, but then I look online and mk policy says a gift card can be issued. Wierd. Apparently this store staff make their own policy at will.
BAD!!! SERVICE!!!!! Worst store I’ve been too!!! Girls uptight they don’t know how to talk to people made a $500 plus purchase and I couldn’t even get an extra bag they were sooooo rude I returned my purchase!!
I like this store .. got some brilliant clothes on reasonable price ...
I purchased a bag for my mom xmas present but my mom for not even 2 weeks she doesn’t like the color that’s why I need to exchange but the cashier Told me she’s not going to exchange bec. There’s a stain inside and it hasn’t been used yet! That’s why I got disappointed to all the staff I’m not gonna purchased to this place anymore I’m not going to recommend this place to others.😡😡😡
The hours are updated even on the Gilroy outlet website and the store is NOT actually open
Slow moving line....4:35 pm
Great selection and super friendly associates. You cant beat the great prices on such beautiful handbags!
The girls there were really nice professional. They didnt pressure you just answered questions and worked with what you needed.
Today it was my bad experience ever at Michael kor gilroy. How the hell they hired the rude and stupid manager to handle this store. This lady is so crazy and rude that I never met. All those lady in the store not happy to help the customers. They going to out of business as the employees manager refuse to sell the product to the customers . Michael kor is the big company but hires this kind of people. How many customers that they been rude and refused not to sell the product ? And how Michael kor has the money to pay for all those crazy manager ? Today is 06/25/2019 around at 8:30 please check the camera and see how ur manager acted to the customers?
Very nice store the workers are very attendants
Good prices my gf loves this place
The employees are very nice helping out with any questions you may have
Great store in an excellent outlet. Articles with 70% off, ended up buying a bag for my wife!
Great Place to buy bags, purses, or wallets for women.
I love this place
Very good prices $398 purse for $148
Good variety. Premium brand and hence slightly higher prices.
Love this store. Has all the things you didnt buy marked to affordable status.
Great with reasonable price while its on sale items.
Found my purse
Love the place and stuff is very nice
Great staff, amazing products
Macy has better deals than this place
Blonde girl was very rude, she gave me an ugly wrinkled bag with my purchase instead a new nice one.
Staff was helpful and prices where amazing
Prices were great but no one helped us
Great place for you to enjoy shopping
70% off
Bought a watch. love it
Bad costumer service by amber and marina
Nice luggage!
Picked up a nice watch
Love this store!
Great customer service!!!
I like to buy a lot and Michael Kors.
Thats my store lol
Great customer service
PURSES!!!
Very nice.
Good prices.
I found everything I need
Cute bags
Favorite store
Fancy
Nice
Good
I love it
Core values
Very nice bags but a terrible service the manager who attended me on Sunday afternoon a super person despises a terrible service
Good offers
Nice boots !!
3 for $ 200 specials fricken awesome
Excellent clothing and price, good service
Very beautiful store, but prices are not affordable
Great prices and huge variety. It is really worth visiting.
Very nice store, great variety of bags, wallets, watches and clothes. Very friendly staff and you find good deals.
All very well
Excellent prices
Did not buy but the waiter was also very enthusiastic to introduce
Top offers for all who love MK!
Beautiful bags
Nice bags and good deals
Outstanding
🤑🤑