Nissan of Gilroy gave me a great price on the lease buyout of my 2018 Leaf (the safety inspection fee). It was the most competitive price in the Bay Area. Would highly recommend using them. The buyout process was made very easy, which I much appreciated. The new facility is great and very easy to get to from San Jose. I’ll plan on using them for future services. Good job guys.

The service is very good. Everything is so smooth, there is almost no waiting or delay. It is a bit far from south bay, but worth to be there.I will come back next time when I need the service.

We have gone to Nissan of Gilroy twice in the last few years and both times we left in a new car. Easy access from the Highway and a brand new location and a beautiful new showroom that will take care of all your Nissan needs. It is ran as a family based business with very caring and helpful employees. Great experience and love our Nissan. They clearly went above and beyond our expectations. Thanks for everything.

Had a overall great experience here at Nissan Dealership in Gilroy.The service(taken care by Josh) was quick and economical in cost compared to all other Bay Area Nissan dealerships.Mario from sales was very friendly, helpful and effective in respecting our time.The environment was very clean as well.

Excellent experience across all of sales (Mario), service (Josh), and finance (Emilio). What a refreshing change from the standard Bay Area prices and sales pitches. We will be back for our next Nissan, the service level was just outstanding from each area, and we really felt cared for from start to finish in our lease end experience. I have no doubt it will mirror our new car purchase experience next time! Awesome!

Five star for both service and price! Mario is super helpful and responded my call/email super quick. Overall very quick and smooth experience. Highly recommend!

My lease on my 2018 leaf was expiring this month and I was looking at buying it out. Contractually my obligation was supposed to be 300$ to acquire the vehicle out right. I inquired by email to all the bay area Nissan dealers and drove to a couple of them. Imagine my surprise when the various dealerships asked for $1000 inspections or dealer fees to go through the process. One dealership asked for a $1200 dealership fee while another said they had to charge me for a 4 hour inspection (at $250 per hour). These numbers were on top of the contractual 300$. Meanwhile, Nissan of Gilroy (Brian) got back to me and told me that they would do the paper work for the stated $300 (plus various relatively small fees: titles, paper prep) in addition to a $190 (1 hour) inspection. It sounded too good to be true but I went through the process with them yesterday and it was painless and with no surprises. I literally saved $1500 on my lease buyout (quoted OTD price) by going with Nissan of Gilroy instead of my nearby San Jose dealership. I know where Im going first for my next Nissan.

Brian, the GM and Chris, our salesperson were both wonderful! They were friendly, accommodating and prepared. I felt very valued by them as a new car buyer. I also feel I got a beautiful new car for a very fair price.

Best Nissan dealership by far! Excellent service and incredible new facilities!

Wonderful group of professional gentlemen!Great to work with them!

The Service Team at Nissan of Gilroy were very helpful and answered all questions I had about my maintenance schedule. I commute daily andIt’s very important that my 21 Sentra remain in premium running condition. Thanks Corey, Marcos & Josh.

Do not service your Nissan here. The service manager Cory up charges you and adds repairs you dont need while telling you its better you do it. Had a repair where they charged almost double the amount 2 other Nissan dealerships said the repairs would cost. Had to tow in my truck so couldnt take it to another dealership. Also had an appointment to repair my truck before it died on the road, took them a week before the looked at my truck. Worst service repair Ive ever had. Nidsan.com has a 10% off parts and labor, Cory said he doesnt know anything about the coupon refused to honor the coupon. I bought the truck at Gilroy Nissan will never buy anything from them or get service from them ever.

I was helped by a gentleman named Josh and he explained and he explained in detail what my car needed and why it was needed. And the job was done promptly, With a smile. Thank you to the mechanics and thank you to Josh.

Buying my first car with Bradley was the best and most exciting experience! He was very calm, collected and super patient with me. He was also very genuine and informative while explaining everything about buying my first car to me and I really appreciated his honesty. The overall staff at Nissan of Gilroy are very polite and welcoming! I felt no pressure at all in any moment I was there. I would definitely be coming back for my next car! Thank you so much Bradley for your services! You’re the best!

Friendly staff, great doing business with them.

I was surprised how well and how quickly the transaction took. The staff went above a beyond to fulfill one of my request. Extremely nice staff, not to mention how thorough they were explaining all the features we bought had.We definitely buy my next Nissan from them😁

Nissan of Gilroy is the best! They really care about their customers & maintaining the relationship. Every time we go there for service we always get amazing treatments from them so they really know how to satisfy their customers. We highly recommend Nissan of Gilroy to anyone looking for a dope ride with fantastic customer service! They recently moved to a beautiful new building so definitely go check them out!!!

Everyone was professional, courteous and my expectations were met.

Buying my first car with Josh was the best and most exciting experience! He was very calm, collected and super patient with me. He was also very genuine and informative while explaining everything about buying my first car to me and I really appreciated his honesty. The overall staff at Nissan of Gilroy are very polite and welcoming! I felt no pressure at all in any moment I was there. I would definitely be coming back for my next car! Thank you so much Josh for your services! You’re the best!

I bought out my leased car at Nissan of Gilroy. Mario Sosa Castaneda worked out a competitive quote and we were able to align on the pricing over email before hand. Mario did not create any pressure nor did he force down anything that did not make sense for my situation. I had no surprises when I closed the transaction at the dealership. I was able to complete the transaction and was out of the place in less than 1.5 hrs. The staff was very polite and welcoming. I would definitely be coming back for my next car! Thank you Mario for the excellent service!

Excellent service and the staff is pretty cool.

It was fast and easy while I waited for my car to get worked on. I also thought a replacement battery would cost more but it was actually cheaper than getting it at an auto store.

A wonderful experience and everyone was helpful and professional.

Nissan in Gilroy has amazing customer service, friendly staff and got my car serviced very quicl. Overall I totally recommend this place.

Very friendly staff. Process started slow but overall the experience was satisfying.

Always a pleasure working with Marcos

THANK YOU HECTOR! Awesome service! Just recently upgraded my vehicle to a newer version! HE WAS GREAT ON DESCRIBING ALL THE FEATURES AND A GREAT SALES GUY! Nissan of Gilroy you got one happy customer.. BECAUSE OF HECTOR!

The staff was friendly and helpful in helping my wife’s car when it had a problem.I am very happy to also receive balloons for my child. They were so happy when they received them, especially during these hard times.10/10 would go every time when car has trouble :)A satisfied customer

Thank you to the staff that worked with me in achieving a solution to my vehicle needs. Staff was friendly and willing to work with me.Great new location in Gilroy and a large selection of vehicles.

All I can say is “wow”. I leased a vehicle from here in December of 2019 and have continued to come here for service and maintenance. From my first interaction with them during the purchase of the vehicle to my routine appointments for service, Brian and the team have gone 200% of the way to make sure I had the absolute best experience possible. I ran into some minor issues having my car serviced this week and Brian personally saw to it that my needs were met and went above and beyond to provide exceptional customer service. Their customer service and ethics far surpass any dealership I have ever done business with or any other business for that matter. You absolutely will not go wrong by doing business here.

And a wonderful experience during my regular service.. your staff is always wonderful

Great place, helped returned a lease on the weekend, quick and accommodating. Nice new building and friendly sales people.Mario is the best!

As always, this dealership leads the others in customer service. They will always have my business with the team members and leadership they currently have in place

Everyone was great. The sales experience started with Brad and he offered us everything we may have needed. The finance team management was great. We signed, sealed, and left happy.

Great customer service!

The best buying car experience ever, very professional and knowledgeable personnel, and also COVID friendly! New building is very spacious and nice, highly recommend!

Everyone was very kind and expeditious!

I bought my first car today and Hector was super helpful with the whole experience! He took his time to explain the process and walk us through everything. I appreciate everyones time and help today while making this big decision/purchase especially for a first time buyer!

Chris was wonderful to work with!!! Thanks team Gilroy!!!

Mario helped me with a end of lease return which was declined by other dealers. He finished the whole process in 10 minutes. Much appreciated the help!

Customer service is their priority! I visited 2 other dealerships before coming to Gilroy Nissan and they could not compare in their Customer service! Bought my car 2 weeks ago , I had a few questions about all my new gadgets and they are still taking the time to ensure I am getting the answers I need. Extremely happy with Gilroy Nissan!

My new truck received its first service and and it was completed is less than 1 1/2 hours as promised. Great job and friendly people. Thank you, Mr. Wheaton

The whole staff were cordial, reasonable, understanding and very patient. I would highly recommend this Nissan of Gilroy

Marcus was amazing and very patient with me and all my phone calls. Excellent customer service. Especially because he got the car done in WAY less than the quoted time. So happy!!!

Purchased a Nissan maxima 2021 sr. Very easy relaxed purchase. Mario the sales manager was super chill.

My most recent experience at Nissan of Gilroy (amid the pandemic) was the best. No pressure, pleasant sales representatives. Everyone was most polite, kind and thoughtful. Even though what I wanted was not on the lot, Mario was able to secure the car that was located elsewhere and brought to Gilroy. Thank you Josh and Mario for my new car and the plesant experience.

Smooth transaction. No hard sales and delivered to my expectations.

Had very good experience. I didnt feel pressured and received good info about the options of vehicles. Only issue was that the car needed to be smogged after I purchased the car, so I had an appointment at 10am and it took over an hour to get out of there. Should have only taken 15 minutes. They were not busy either.

Hector helped us out and was very informative. He explained every process and step very well. We left the dealership with a car we love.

I came in because my family told me hector ojeda was working here and they trust him . He made everything easy and comfortable for me to buy a car . explained all the options and recommended me protecting my car with an extended warranty which my family just said hector says just do it lol my fam really trust him so i said deal .

Sales personnel very friendly and helpful

The ONLY downside is that the dealership in Santa Cruz closed and now I have to travel to Gilroy or San Jose to have my car worked on. I went to Gilroy for the first time Saturday and everyone was nice and professional and obviously trained to prevent the spread of COVID-19. So I had to sit for two hours, but I was pleasantly surprised to find Im still under a service agreement! Will return for all my cars needs.

Fast service. In and out in less than an hour. I brought my car for an oil change and a remote key not working. Also to check the passenger seat belt warning light. They only took care of the oil change. Reprogramming the key was $150.00 and $190.00 to diagnose the seatbelt! Extended warranty expired on 4/20/2020 and that may have not covered it either. Interesting how things start to fail once warranty expires. They performed their multipoint inspection as usual but didnt wash the car this time around which was a bit disappointing.

Hector and Mario were just great! They provided us with exceptional service ! Would definitely recommend anyone here !

I spoke to Josh over the phone and he wasn’t very nice nor helpful but I decided to go in anyway, that’s when Bradley from car sales department came up to me and showed me around I was very happy with his customer service I will return and buy from Bradley he was so helpful and informative and also very genuine and kind individual. Thank you Gilroy Nissan!

I said I would probably will not return, not because of service just location. That last service was right before I moved out of state.Service was great, everything got done that was needed and would recommend to anyone in the area.

Customer service is always great. I take my vehicle in for servicing regularly. I was hesitate to take it in, especially during this COVID global pandemic. Social distancing maintained with markings on floor and walls, plastic shields are up to prevent spread, all employees wore facial coverings. There was a spot marked drop your keys here for minimal contact.

I dropped off my car for an oil change. Personnel was very courteous and helpful. I love that you guys wash my car after service. Its a nice perk of bringing my car in for service. Have been very happy and impressed with Nissan of Gilroys service.

👎🏽 Stay away

Me and my girlfriend wanted to take the time to say that even tho we couldnt buy a car Hector treated us with respect you be surprised most places the way they treat you when they see bad credit or no credit i just wanted to say thanks to you , you a good dude i will deff reffer you people . GO SEE HECTOR hes a good person and GO RAIDERS BRO no steelrs lol jk.

I went to the Service Department to get my car serviced and they did a very great job. We were helped by Macos Salazar. He was honest with us about what our car needed an he also got a shuttle ride home while they worked on our car also a shuttle ride back to the Dealership so we could pick up our car. We were also helped by Matthew who shuttled us to and from the Dealership and also washed our car. We are very grateful for their superb helpfulness.

My wife and I had a great experience, today, with Mario Castaneda (sales department). He is very professional and welcoming. Would highly recommend working with him.

They could have inspected my check engine light, the reason I was there was for this. It just happened to be that the vehicle was very close to the 5K tire rotation/oil change but the PRIMARY REASON for my visit was noted on my service request as filled out on line. Turns out the check engine light went off a couple days before the appointment so the technician never checked it! After the oil change, and while driving home, the light reappeared!! Most annoying and when I checked the code it posted an O2 sensor issue.. Now Im returning for a second round of wasting my day due to the lack of follow through and diligence that I would normally expect to receive from a company that I have been most pleased with in the past.. Not so sure now about my choice of auto purchase if this is the level of service that Nissan is going to be providing in the future.. BTW- 2 hours to rotate tires and perform an oil change is excessive, this should take no more than about 30 minutes to an hour including the other inspections. Remember, the more people I tell about my experience the more negatively it reflects on Nissan. Trust me, this is not the kind of reputation you want to have and this should be addressed as soon as possible. Hell, you can have the CEO of the company contact me directly if hed like. Id be happy to tell him how he can improve his operation to better serve his clients..I am not kidding, have him/her give me a call!!

I love having my car serviced a Gilroy Nissan, everyone is friendly , knowledgeable and willing to help!Thank you Gilroy Nissan!

Great customer service, very respectful

Easy to schedule, easy check in, quick, they even washed the car.

Best place to buy you own vehicle.

The gentleman that took my information at the service desk was very polite. The service was done in a timely manner.

Quick, sufficient, listened to what I wanted.

I don’t know where to start . First of all I would like to thank Tricia M. Boewer she was very welcoming .We got there late for our oil change appointment due to traffic. She was very understanding and I had to be out of there before 2 and Tricia made it happen . Since the time we got there Tricia made us feel very comfortable . We are from San Jose ,we drive to Gilroy Nissan for their excellent service . We highly recommend going there . Thank you again Tricia we appreciate everything you did for us .

My experience here was amazing! The staff was very sweet and knowledgeable about each vehicle and really allowed me to pick to right car for me! Brian helped us through the whole process and he was amazing and really made the whole thing simple and painless! Would highly recommend everyone choose the Nissan in Gilroy!

These guys were supposed to take care of a recall on the airbags in my Versa. They cancelled on me once, then when I took my car in for the rescheduled appointment, they called me and said they could only get one airbag in because they didnt have the other one and had to order it. They said theyd call me to install the second airbag and never did (over a month now). They did make sure to leave me a list of things to fix on my car, which Ill take care of, but not with them. They also told me my oil was low. I had just received an oil change the weekend before; my oil was good. They basically avoided fixing the recall and tried to make some money off of me.

Nissan of Gilroy staff are very helpful and friendly. We can always count on them to repair and maintain our car when needed.

We were working with Berenice on options to purchase a Nissan Rogue, she took the time to listen and understand our requirements and while they didnt have the model and configuration I was looking for, there was no hard sell to take another model. She actually followed up and found the configuration I was looking for at another dealership and got back to us with options on cost and delivery. As it turns out Ive had to put the purchase on hold for now but wanted to post this to acknowledge the great experience we had at this dealership.

Salesmans are super genuinely nice. Will do what they can to make sure your happy with the numbers and theyre very informative.

Kimberly was very helpful answering all my questions, she also explained to me all my options and helped me to chose the best one. At the time of signing my contract all my questions were answered clearly making me feel very comfortable and confident that I made the best purchase.

The absolutely best service experience of my life! Tricia in the service department saved me from being a stranded traveler. I was driving through Gilroy on a tight schedule to make a business presentation in San Francisco. Suddenly I heard a terrible sound as if the bottom of my car was scraping on the highway. I was alarmed, as much by the prospect of missing my meeting in San Francisco as I was about the potential problem with my car. Feeling desperate about missing my meeting I went straight to Nissan of Gilroy. Tricia was incredible - professional, gracious, and understanding of my situation. They were busy, but she fit me in at the first available moment, and got me back on the road so quickly I was amazed. I’ve been a devout Nissan owner for 30 years. When I’m ready for my next one, I’ll be driving an extra couple of hours to deal with Nissan of Gilroy. Any business that treats someone the way I was treated is a place I trust to do right by me.

Great business ,good employees

The only thing is asked for a car wash and did not receive one.

Your service department really wowed me. Check out your service personnel and make sure they get this positive feedback.

Decided to go here this past week to check on some parts prices & the service was good & smooth but the boy (Daniel) in the car parts Area was really unprofessional because he try hitting on me and asked for my number...i took it very disrespectful!!! As well stopped me from making any purchases there!

Great people.

All staff members are always very helpful and friendly enviorment. Great job.

What a great experience. Ive been looking at the Nissan Kicks for over a year now. Decided to get a closer look at one at Nissan of Gilroy. I drove off the lot with the perfect model for me. Thanks to Ali, Emilio, and Brian. This team rocks.

They are not up to date when it comes to their rentals. They wanted to charge me $35 a day when on their message thing it says $19.95 a day.

Had service and repair done to my car dealership is friendly and gave great customer service

Thank you Cory and Trisha for your excellent service when I brought my Murano to you. You went above and beyond to take care of me. Ill be back!

We purchased two vehicles on Saturday and were very satisfied with our experience, from the sales person, Ali, to Finance - Emilio and the the GM, Brian, we did not feel pressured, they were knowledgeable and the overall experience was above my expectations.

Great customer service by the service manager Corey. He is really kind and knows how to take care of his customers! Thank you Corey! :)

I bought my car in 2012 & it was the best, fastest, most enjoyable car purchase Ive ever experienced. And lets face it, car buying isnt usually enjoyable. It was extremely convenient and Greg was amazing. Id definitely recommend Gilroy Nissan to anyone. Theyre superior to any other dealership around hands down.

Very helpful and informative staff, Mike. Car delivered in the house as promised. Thank you. I’m enjoying the car now 😊

Let me tell you a short story. My wife of 46 years purchased a 2015 Sentra in 2017 from Nissan of Gilroy. She purchased an extended warranty at the time. Unfortunately she passed away May 2019. A couple of small things came up with the car. I took it to the same dealership and they have taken care of me. Nothing but great service. If there were ten stars I would give it to them. Thank you all so much. From Melody and Gary

I would not recommend this place for any service. I took my car in a year ago to have its cruise control fixed as all it does is turn on the horn. I decided not to have it fixed at that time. A few weeks ago my car would not turn on so i brought it in. The starting issue was fixed because of a recall but the cruise control was another story. After they did their tests they said I needed a new part. I told them i brought it in to them a year or so ago and they said it was a short. I was told the part would probably fix it. After they ordered the part and it arrived 6 days later they installed it. During this entire time I was the one who made effort to contact them. I was never contacted unless i made the first step. After the part was installed i was informed that it did not resolve the issue and I still needed to pay for the part and inspection even though it was their recommendation.Horrible customer service

The team at the Nissan of Gilroy location is wonderful: friendly, skilled, thorough, and efficient.I do have to drive over from Aptos as the Santa Cruz location is currently closed, but the drive is beautiful, and once I get here and get checked in, your customer waiting area is very nice. The time sped by. Good coffee, fun TV show to watch (The View was on, and then the news), and the team replaced the 4 tires on my sons car and even were able to beat the price they originally quoted me! I love, love, love that the team washes the car before returning it to me too. There is SO much pollen in the air, and Zacs car is parked outside here at home, so it gets covered.Your team is the greatest, and I will continue to be a loyal customer!

Thank you Nissan if Gilroy for helping us find the perfect commuter car!

Very nice group of people working there. Nice laid back approach of selling cars. Drove away with a very nice new car and experience!

Clean good sells people

Great customer service

Buyer Beware! Price of car negotiated for (with Ali and Mario) will be changed when contract finalized with Emilio in the darkened room with the big glaring lighted table. Prices, add-ons, terms and conditions were altered in the managers room. We called early the next day to state there was a price mistake and response was too late, too bad, you signed contract. Bait and switch. Will never come here again to Gilroy Fraud of Nissan.

I really like and appreciate all the people that work there they really care about and give to us all the attention and information that we need. I always go there to take my car to manteinence and I just got I new car with them.Congratulations for your business Nissan Gilroy!Regards,Guilherme