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Horne Kia
1465 E Motorplex Loop, Gilbert, AZ 85297, United States
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Horne Kia
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Je
Review №1

Horne Kia went above and beyond to make my car buying experience painless and customer centric. Barbara was outstanding. She worked so hard to make the best deal for me, and I left in my beautiful new car without buyers remorse because I knew it was a fair deal. Everyone was honest, completely transparent, and extraordinarily helpful. A great family owned and run business who treat customers like family, not prey. It made the whole process a joy where I left with EXACTLY what I wanted. THANK YOU!!

Ly
Review №2

We had a great experience at Horne Kia! Ask for Josh Galvan when you go. Best car salesman we’ve ever had. His energy is calm, straight to the point, and not pushy. He made the process enjoyable, stress free, and very easy! We are super happy with our first Kia purchase and will definitely be a returning customer.

Co
Review №3

Craig Damron was our sales associate and we couldn’t have asked for better. He was professional, energetic, personable, and went the extra mile. The car we purchased was on a truck coming from Florida (we hadn’t even seen it) to be delivered on November 1st. But it came in earlier than expected. So Craig made a little video of the car and sent it to us. It’s little things like this, these small touches that make a difference. Thank you for the incredible service. We are so happy with our purchase!

Ja
Review №4

Over the weekend I was car shopping and decided to see what Horne Kia had available and I am so happy I did. The second I pulled into the lot I was greeted by Josh G. he immediately asked us if we wanted water or anything else while we looked at their inventory. After deciding I was interested in their last available 2022 Kia Stinger Josh allowed me to test drive the car with no issues (Im 21 so I wasnt sure if theyd let me) and I fell in love with the car after just 3 minutes. Once I finished the test drive Josh sat down and thoroughly explained price options and best practices since this was my first time buying a car, there was some negotiation but the dealership was able to work with me to get the car within my budget. Wrapping up the purchase process I was helped in Finance by Michael J. Who from the start I felt was being genuine and treating me like family explaining interest and APR rates to me in a easy way to understand. Needless to say I am now a very happy owner of a beautiful 2022 Kia Stinger GT and Ill 100% being going back to Horne Kia for all my cars needs!

An
Review №5

Definitely recommend coming to Horne Kia! Was gracious enough to be paired with Marco Cruz to get me and the wife into this wonderful 2021 Forte GT Line. Couldn’t ask for a better person to go over minor details of how the car performs and also gave us the assurance of comfort to take as much time as possible to go over everything. Would recommend to anybody to ask for Marco as he is kind, patient and cares about what is best for you!

Ra
Review №6

My wife and I purchased our 3rd vehicle from Horne Kia yesterday and worked with a guy named Craig (hopefully I’m spelling that right). What a great experience it was working with him, he was absolutely fantastic. If this location has a vehicle you are interested in we absolutely recommend asking for Craig. Top notch and not your typical car salesman. 👌

Ka
Review №7

We may have a Kia addiction. Just purchased the 5th Kia in our household from Horne since March 2020. The sales people are nice and not pushy. Love Mike and Wendy in the finance department. They make sure they take care of you and fight to get your payments where you want them to be.

Te
Review №8

Rory over here at Horne Kia is the MAN. He is so amazing and determined to make sure you’re the happiest when leaving… he also loves chocolate chip cookies so stop by share a cookie or two with the MAN and enjoy your car buying experience.

Te
Review №9

Worst car buying experience ever.I needed to get a car for my daughter to be able to drive so that she could help drive her younger brothers around. I recently lost my oldest son at 16 years old to a drunk driver so I am very cautious about cars & its the reason that I didnt want a used car for her. We went to Horne Kia after looking online for what we wanted. After speaking to John-Paul Rowe about a Gravity Gray Kia Forte, they only had silver & red but one would be coming in a couple weeks. Two days later we tried to call & email him to be able to put a deposit down but we did not get a call or email response so we went all the way back to the dealership (Laveen to Gilbert), asked for him but it took 45 minutes of waiting before someone finally said he had left for the day. We just happened to look on the lot & there was the exact car that we were looking for but it had been sold a half hour earlier. Nobody informed us that another one had shown up. Again, we were told that another gravity gray car would arrive in a couple weeks so we asked if we could come down & leave a deposit to hold it. The car somehow was delivered early (great right?) It gets worse from here. We had our financing already set up through our credit union so no financing was needed. Mike Jackson screwed us over from there. He wrote in the incorrect amount on the check & is now blaming me. He said that he thought I put down $1000 as a down payment. We he asked us directly if we had a down payment, we said no! Why would I make a down payment if I was working with the cash price? Now he as sent a threatening letter saying that hes been trying to call & email me with no answer. Thats funny because I have gotten emails from Jenny Reese & Al Burton both wanting my opinion on the service but some how Mr. Jackson couldnt reach me to the point that he sends a threatening letter by certified mail.At this point, the bank would have to run my credit again & the loan would have to be refinanced, most-likely changing the rate, all over his mistake.I have already stopped my other daughter from buying a car at this same dealership & I think that I have been successful in stopping someone else. This is Mike Jacksons mistake! Terrible customer service.

Ri
Review №10

I was there for service on my car. The service representative was awesome! Not only was he personable but he went above and beyond the call of duty regarding my car. While waiting I spoke with several salesmen that were also knowledgeable and helpful regarding questions about a possible new purchase. I will definitely go back when Im ready for my next vehicle purchase!

La
Review №11

What an amazing experience at Horne Kia! I was treated with dignity, respect and as a person. Craig “Panda” was amazing and I drove off the lot with the car of my dreams a 2022 Kia Soul! Craig was compassionate regarding getting the deal done and really listening to me and my story. Tommy in finance was also amazing and made that process easy and simple to understand as well. He was attentive to my questions and no games or surprises. I would HIGHLY recommend Horne Kia for anyone looking to buy a car. This is a dealership with heart and people like Craig and Tommy and examples of that! Thank you both for making my car buying experience unbelievable and fun!

Be
Review №12

I went in last Saturday, 09/11, looking to trade in my car. I didnt have a specific car in mind to purchase but had specific features I needed. I worked with Damian Wisdom. He was absolutely amazing!! He went above and beyond by actually listening to my needs and finding me a car that had everything I wanted and much, much more. I never felt pressured to buy and was completely comfortable through the entire process. They gave me more than expected for my trade and we were able to get my payment right where I wanted it to be! Thank you, Damian, for making this a great experience!!!

Ad
Review №13

We had a great experience from start to finish. We had to pre order our vehicle due to lack of inventory due to shortages across the US. Dylan kept us in the loop throughout the whole process and made it pain free and seamless. Highly recommend!

B1
Review №14

Well, if you want to deal with salesmen/saleswomen who don’t know what they’re talking about, or that lie about holding positions that they don’t then this is the place. If you like being told you have to wait on something, only to be told later that theres nothing whatsoever they can do…this is the place for you. I’ve bought a handful of cars in my days, and never once have I been this upset over the experience a dealership has given me. The misdirection and poor overall service has left one of the most sour tastes in my mouth. Good luck to whoever ends up coming here, and I hope you have a better experience than I did.

Jo
Review №15

Just bought a 2021 Rio and my sales guy was Bruce. Bruce is an OG in the game. If you don’t want some young buck that is trying to upsell you go to Bruce. He is honest and tells it like it is. Craig is also great and goes out of his way to answer all of your questions. These guys are pros it’s no wonder their dealership is doing so well. Thanks again

Su
Review №16

When making online appointment, I specifically selected the Horne Kia Recommended oil change for $59.95. When they were checking me out, I received the bill over $100. They change the pricing for oil change without a single notice. They later explained that they had put full synthetic oil and everything is more expensive and what not. Just FYI, other Kia dealerships in town charge $49.95 for Kia K5 oil change (Full synthetic). Avoid this dealership if you can and go to other Kia dealerships.

Le
Review №17

Our recent visit to the Horne Kia service department was a great experience. Our service rep, Malachi, was exceptionally wonderful. While the service department was extremely busy, he took the time to listen to our issue with the car, investigate the problem and history, and then clearly explain our options. Also, the mechanics repaired the car immediately after the part had arrived. Ive always been impressed by the team there and continue to recommend Horne Kia to all my friends.

Ha
Review №18

The friendliness here was outmatched !! I came in looking for used cars and walked out with an even better deal on a brand new Kia Rio!! Honestly I never once felt any extreme pressure to buy, which I hate about car salesman always, All thanks to Barbara Bloss and the GM, Josh Bauman!! They worked with me to get me the best deal, we’re patient and made sure I walked away happy and content!! Would recommend this place to anyone !! Thank you thank you Barb and Josh!

Ju
Review №19

Buying this car was the best experience we ever had! It was because of the excellent sales consultant and finance manger. They gave excellent customer service; they were knowledgeable, personable, and efficient. We are extremely happy with the process! We highly recommend Horne Kia at Gilbert.

Ma
Review №20

Came to this dealership ship with no hope in thinking I was going to get what I wanted after being shuffled around buy other dealerships with hopes that always came crashing down! Bruce was amazing let us know what we where looking at making shire we where happy in what we are wanting to get! Financing Mike Jackson was amazing working hand and hand with Bruce to make our deal work definitely to our benefit! I will definitely recommend to come here to see how awesome they are!Thank you Horn Kia

Ky
Review №21

Had a great experience at Horne Kia with Haidar and will definitely be back. Haidar was very friendly and helpful in getting our new K5

Mo
Review №22

Josh Galvan sold me a brand new 2022 Kia Sorento hybrid! He was very friendly and willing to answer all questions. He earned Kia a forever customer! Thanks Josh!! :)

Za
Review №23

Buying my car at Horne Kia was a very simple, fast, and easy process. I have been to other dealerships before and nothing has ever been this easy like it has been with the people Joshua, Marco and Stacy. Barbara was even more helpful by getting the pricing down to the exact number and has helped us with more than she will ever know! Thank you to everyone who has let us walk out of there with a car and very clean and sleek one at that! Having and owning a 2021 Kia Forte GT-line is an amazing car and I can’t wait for the memories that are awaiting in this car! Thank you everyone!

C
Review №24

Today August 28th, 2021 had a confirmed scheduled appointment at 9:00 am with Bruce MortensenTo test drive a Kia SoulAnd already been approved so in my mind was ready to purchase a vehicle showed up at 8:55 am and asked one of the salesman that I wanted to speak with Bruce and that I had an appointment, apparently he went inside than camed out and said Bruce will be right out so I waited and waited for more than 30 mins.No Bruce ? The rest of the salesmen where outside playing with their phones by the main entrance.. I guess the theres no ambition just dont want to sell any vehicles I should of just picked any willing available salesman to sell me new car .I have to admit got upset and left the dealership will be buying a Kia Soul but... Somewhere else.I drove more than 160 miles one way trip just waste of time.

Mi
Review №25

The car buying experience at Horne Kia was the best and most positive Ive ever had. Our sales guy, Josh, and all the staff are all super friendly and courteous. I never felt the typical pressure to buy at any point in the process, it was more just casual conversation. Josh really listened to us and helped guide us to the right vehicle and best decision for us.

Ro
Review №26

Haida was awesome. He wasn’t pushy and got me a great deal! I highly recommend him! If you want a good deal go to Horne KIA

Ge
Review №27

On Saturday October 16 I went online to check the availability of a Kia carnival. I saw that the website had a couple so I decided to call to get more info. I spoke with Trent and he said that they had 2 on the lot. I asked if I’m able to test drive the vehicle and if anyone has purchased it and he said no. I let him know that I live in Tucson and it will take me about 2.5 hours to get there. He said that was fine and set up an appointment for me with a sales associates who’s name was Hayden I believe. I left work and headed straight to the dealership but when I get there, Hayden didn’t know that an appointment was set up with him and somehow both of the cars were sold in the 2 hour time frame. I asked to see if there was even an appointment set up and he said yes. I was planning on buying the car but I left with nothing. I lost time money and effort. Very bad service.

an
Review №28

I recently bought a 2022 K5 from Horne Kia and had a phenomenal experience! Jaedyn was my salesperson and he is very educated on the product and makes the process of buying a car smooth and easy. I strongly recommend him if you are looking to get a new vehicle, you won’t regret it! Wendy did my paperwork in finance and is very friendly! I love the staff there and I think you will too!

St
Review №29

Dealer ship is 5 Starts, IMHO! Second KIA (17 & 21) Sorento. Rory Jones got me into the Hybrid in man amazingly simple, painless process. I didnt forget Shawn in the Finance Office. Car was SMOOOOthe sailing and whisper quiet on the US60 coming home. Handling was great and MPG was at 36+. Excellent in a departments!

Da
Review №30

I just bought my new Kia today with the help of our sales rep Damien. We received such wonderful service. Shopping for a vehicle during these low inventory days is difficult, but Damien and the Horne squad made this an easy experience. This establishment takes care of it’s employees and it’s customers. We are so impressed. Worth the 40 mi drive !!!!

Je
Review №31

I now know why this dealership has such great reviews. It took us three visits to finally make our choice and Nick Peck was always there and patient as we tested so many cars. He kept us informed of the status of the car we had decided on. I appreciated the finance person Harvey Alexander. He was easygoing and made you feel very comfortable. I love how they take you to the room and open the big doors for you to drive out of. Very nice touch!

As
Review №32

We had a great experience at Horne Kia while purchasing a new vehicle. Josh Galvan helped us out and answered all of our questions. He made everything stress free. Definitely will be going back when we purchase our next vehicle in a few years!

je
Review №33

Haida Fadlallah provided super quick, efficient, and zero pressure during the purchase and test drive. Told me exactly what I wanted to hear and got me in a great car for the money. Couldn’t be happier.

Ga
Review №34

Typical dealership that uses deceptive tactics and slick talking to get as much money out of you as they can. Dealer add-ons are extremely overpriced and they insinuate you have to purchase them.They push the service contracts and extended warranty very hard and try to confuse you with irrelevant stories.I had to fight to get the deal I wanted and it took way too long. When I finally got to the point where I was taking possession of my car, I noticed a blemish caused by a sticker. Several different people tried to fix it by wiping it off. One of the salesman came out of nowhere and tried to “bully” me into accepting it and bring it back later. Of course I didn’t and made them take it back and have it buffed out.My advice is do your homework, read everything, and if they are fast talking you then they are probably try to get more money from you. Do not let them bully you! Or better yet, buy from another dealership.My salesperson Jenny Reese was great and she really knows her cars. I love my Forte but Horne Kia didn’t just “miss the mark”, they made it a terrible experience.

HF
Review №35

Great service by Haidar Fadlallah. I recommend you ask for him if you plan on buying a car. He will take care of you.

Ch
Review №36

My experience buying a car from Horne Kia was excellent.Craig was knowledgeable and straight forward, which made the process painless.If you go to Horne Kia, ask for Craig to be your salesman. Hes the best car salesman Ive worked with!

Re
Review №37

Well the night we bought the car all was good. Now that we bought the car, not so good. Went to courtesy KIA in mesa much better service. Plus got 3 years free of oil changes. Come to find out, we should have been offered this from Horne but wasnt. Was promised a loaner car for the window tint, nope didnt get that either. Pretty disappointed after the fact. Now we wait and see if the referral bonus comes through.Update cant seem to get a callback from the GM as requested. Told he is too busy. Some other guy answered wasnt very pleasant so I kindly hung up. Will be emailing Corp.

Je
Review №38

I had the best buying experience with Horne Kia. My salesman, Rory Jones was knowledgeable, friendly, personable, and gave me the information I needed to make an informed purchase. I got a great offer for my trade in, got a great deal on the new Kia and a warranty that I couldn’t pass up. Harvey from the financing dept helped make the process go smoothly as well. I have no regrets and definitely recommend Horne Kia to anyone looking to purchase a new or used car.

Ri
Review №39

Marco Cruz form sale was very kind and care with my daughter and myself in addition the the finance team Michael Jackson was excellent. I felt like they know me for a long time. I highly recomend both as it was a total positive customer experience

Ky
Review №40

Haidar at Horne Kia was very patient and helpful during the process of me buying a honda civic. It was a smooth and easy process!

Te
Review №41

Ali was an incredible help in purchasing my first car! He was patient and answered all the questions I had! Thanks Ali!

Li
Review №42

Hunter Cox was very friendly, knowledgeable and looking to make sure we found what fits our needs, opposed to just making a sale. All staff was very personable and made doing business with them pretty effortless. Highly recommend Horne Kia and highly recommend working with Hunter!

Da
Review №43

Ali was very helpful in the purchase of our truck. He had a lot of knowledge of the vehicle and he had a no pressure attitude. Everything went well. Very happy with Ali and our truck....

Br
Review №44

Nick Peck approached us once we arrived, told him what we were looking for, and we were sold! He made the process super easy, was not pushy like some salesmen can be! Highly recommend using Nick Peck here!

Ro
Review №45

I would not give them not even one star. They call right away to sell my daughter her car she knew she wanted. It has a light busted but they assure some would come to our home or place or work to replace never cal Ayer call , txt since 1/2021?? I also asked for Finacial front to call me back after purchase never called. I got txt back and forth from sales lady and she it was hell. I gave purchased cars from other dealerships like Sanderson Ford to mention one - Best experience ever. I do not recommend this place to anyone. I have told everyone I know how bad my experience was.

Sa
Review №46

Josh the car salesman was great! Made the process very easy!

Jo
Review №47

Best experience I have ever had purchasing a vehicle! Service department always makes it smooth and easy to get in and out of! My oil change was done in less than 45 minutes! On top of that, the sales person was by far the most knowledgeable I have ever experienced when purchasing a vehicle. They went above and beyond to deliver the vehicle to my home and my wife, and went through the vehicle thoroughly explaining all features and functions of the vehicle to ensure our happiness it was truly a great experience!

Ga
Review №48

I stopped in today to inquire about a new car for my grandmother and just wanted to thank Josh Galvin for being very patient and not pushy at all. We had a pleasant experience buying a new car and didnt experience any pressure at all.This is the best Kia dealership in the state.

Ke
Review №49

Amazing environment and friendly workers. Melek was very helpful and stayed past his work shift to help polish things up! Me and my family enjoyed the visit :)

JD
Review №50

Classic car dealer stuff. I revived a truecar price went to look at the car and they said it would be 11% over MSRP. Whem I ask what the 10k extra was for it was told supply and demand. If I wouldnt pay it some else will dont be that someone...

El
Review №51

Listened to what I was looking for and showed me only those options. Ended up getting a K5, a smoother ride than our trade in was and we loved that vehicle too. Stacy was very courteous and showed us the new gadgets twice. This is our second time buying here and the staff is always friendly. Definitely recommend that you check them out.

T
Review №52

Service advisor Andre was great. He explained everything and was prompt and very nice. The lot guy on 6-24-2021 (i cant remember his name) approached me right away, and informed Andre immediately of my arrival. Then when we picked up our Kia Soul he anticipated our needs, contacted Andre, put our paperwork on the counter anticipating Andre arrival to check us out and the lot guy had our Kia Soul, washed inside and out pointed in the right direction waiting for us when Andre was done. I was impressed with both gentleman and the lot guy is way ahead of the game. I can see him moving up fast at Horne Kia. Thanks to both guys for making our experience easy and quick. T. O.

Ch
Review №53

Matt Kueter was a great sales associate! All around great experience! Got us in and out in a couple of hours!

Er
Review №54

Trent was great to work with! Very personable, professional and a good listener. Walked my wife and I through all the options. Didn’t try to push me into buying at all. Didn’t feel any pressure but ended up buying first day.

Va
Review №55

I had completed my due diligence prior to arriving. I was met immediately and basic questions were asked and answered. That was easy as pie. There was one car that fit my wishlist. next steps began to make me the proud owner of a Kia Seltos Nightfall Edition. I am in love with my Horne Kia Seltos and the team I worked was spectacular!!

Za
Review №56

We worked with Trent and he was an awesome sales person. We knew going in how limited everywhere had been for what we wanted but he was able to get us exactly what we wanted and needed without ever feeling like we had to buy anything.Will definitely be back for future vehicle purchases.

Sa
Review №57

We have purchased Kia from Horne Kia for 7 years now. Every time our experience gets better and better. Each car we have either leased or purchased get better and better. Their service department is always on top of every situation we face. Easy to make appointments and easy in and out. Dealership is very classy and very comfortable. You shouldn’t be disappointed buying a car from them.

Au
Review №58

Haidar was amazing and gave me great advice for my next car. I can’t wait to come back and work with him! Highly recommend.

R
Review №59

Marco was great. Very helpful and answered all our questions. We love our new Kia Forte.

Ta
Review №60

This is the 2nd car my family has purchased from Horne Kia with Ali being our sales person. Both times have been a fantastic experience! 5 stars.

St
Review №61

My wife and I had the pleasure of going to Horne Kia and meeting with Barbara Bloss to test drive a beautiful car from the used car lot. Barbara was very professional and extremely pleasant to deal with during our time there! We will definitely return to the dealership and would recommend asking for Barbara if you go there as we had a very positive experience! Thanks again!

Ti
Review №62

Took my truck into Horn Kia today for an oil change. The service was smooth and quick. I was in and out Josh Kirby was my advisor and he went above and beyond to get a broken antenna removed that has been stuck in my truck forever! Really happy with the customer service received through Horn Kia!

Ba
Review №63

Superb visit. Just looking, purchased my 5th Kia. A fantastic salesman, Ali. Asked him a question in the back lot. He invited us in to the show room. Showed us the new sorento and then the carnival. Thats all it took. A great experience. Thank you Ali.

Br
Review №64

Worst Kia dealership I’ve ever been too. I came to get my Kia serviced. I’m from New Mexico and usually im use to pretty speedy service. I’m use to waiting about 1 to 1 1/2 hours for a routine oil change. Not here, almost 4 hours! And they messed up a few of my requests. I go inside the car and it was a mess from them spilling out my glove compartment when trying to replace cabin filter. Outside was filthy too. (But they “washed it”) During that time I was entertaining trading in the car as well but the sales team just couldn’t work out a deal with me, very greedy over figures talked about. They passed on a sale and trade in for a mere 30 dollars a month. Blows my mind. Back to the service, I finally got my car a mess and the techs also forgot to reset my service interval, which I just did myself but most people wouldn’t know how to do this. It’s little things like this that are big red flags, such disorganization from this dealership … I’ll be traveling to Kia in Tempe next time my Kia needs service. Sad.

an
Review №65

Haider Fadlallah was awesome. Super friendly and helpful. We didnt ultimately end up purchasing a vehicle on our visit, but I would purchase from him in a heartbeat if they had the specific car I wanted. He didnt BS us, offered a couple replacement suggestions for what we had in mind but wasnt at all pushy- and he made us laugh. All around kind man with good vibes. 10/5 stars.

Mi
Review №66

Josh helped us buy our new car. He was not pushy and very laid back. He got us a great deal and made the process so easy. We will be recommending Horne Kia to all our friends.

Ka
Review №67

Stacy with Horne Kia is an amazing salesman! He was helpful, courteous, and respectful. Buying a car can be stressful but Stacy made the buying experience enjoyable. Thank you Stacy!! Youre a true class act!

Ra
Review №68

Lack of integrity in dealing with Jim and Al at this place. They do a bate and switch with customers, in dealing with car pricing, when buying. Then play innocent of what took place. In all, this isn’t a very impeccable place of business.

Ka
Review №69

By far the best car purchase experience I’ve had. My husband and I had went to so many car dealerships and ended up at Horne Kia, which is an hour from us but so worth it!! They were busy when we got there but we were helped in a timely manor. We worked with Melanie and she was amazing! She was extremely nice and actually listened to what we were looking for. We went there with the thought of strictly wanting a commuter car and she did not try to sell/push us on a higher luxury vehicle or make us look into anything that we didn’t want. She was also funny and down to earth so the whole car buying experience was super relaxing. Even their finance department was an awesome team! We would definitely go back there and we would recommend this dealership to all our family and friends!

Lo
Review №70

Just purchased a new 2022 Kia Sorento off the floor from horne Kia . Nick Peck was our sales associate and he made the process a breeze. He wasn’t pushy and got us exactly what we were looking for. Would definitely recommend anyone in the market for a new vehicle to swing by and ask for nick.

Je
Review №71

So far, I’ve only had experience with the service department at Horne, and they have done an excellent job.They are flexible, work around my brutal travel schedule, allow for late drop offs and pickups, and have been reasonable in everything they have done for me.I recently had to travel out of state and didn’t have my vehicle available because of warranty work. They gave me a loaner for 10 days to complete my work trip and had my vehicle ready for me when I returned.So far, they get 5 stars. I don’t do that with most car dealerships.

Ki
Review №72

What a great experience. I love my Kia Cadenza and I am so glad I have a reputable dealership to service it. Jason Ross has been my service person from day one. He is honest and nice and exhibits all of the traits needed for a great customer experience; he also has integrity. To be fair all of the people I have dealt with in the service department are great. I highly recommend Horne Kia.

Ci
Review №73

I saw my car on cargurus....... however their price and the dealers price were different. I was told at first they wouldnt honor it per her manager. I made one more call to a rep. Ryan who had reached out to me in the first place. He said I will talk to someone I know and call you right back...which he did. They honored the price I originally saw and he told me who to reach out to. Austin and JP and Harvey took such good care of me. They got me better financing then I had found myself. I was waiting on a check from my ins. Co. For the down payment and they let me take the car even without it. What a great car buying experience. Great staff.

Da
Review №74

Dustin aka Dusty Helped me and my husband find the right car for us. We weren’t easy clients and was very kind the whole time. The whole team was patient and good to my family there. Would return

Mo
Review №75

Haidar was wonderful !!! He waited for us and did what he could to try and get us into a new car. He was helpful and would definitely recommend him !!! :)

ch
Review №76

The 5 stars is for the service advisor Andrae. He takes care of his customers & communicates with you well. I’ve had other experiences here that haven’t been the best but the experience with Drae makes me want to go back next time I need service done. Thank you sir!

Ka
Review №77

Very kind people to work with, came from Out of town and Fred even came to airport to pick me up moved my luggage for me and everything. Talking with Ryan over the phone before I came down was very reassuring. Highly recommend.

Cu
Review №78

I was looking to trade in my existing car and happened upon Horne Kia. I was immediately greeted by Sales Professional, Trent Uher. He was extremely professional and very easy to talk with. Trent was extremely knowledgeable and had very sound advise in reference to my questions about the various cars we looked at. He was very patient and 100% focused on earning my business and finding me an honest deal. We found a vehicle that I am 100% satisfied. Everything went very smooth and cant be happier!! If I could give 10 stars I would. Thank you again Trent!!

Bl
Review №79

Nick Peck assisted us in our purchase of a very difficult vehicle to find. We purchase a new vehicle every couple years so we’ve dealt with many dealerships and salesman. We can confidently say that Nick was the best salesman we’ve ever worked with and will definitely be referring him to friends and family as well be back ourselves to see him again for our next purchase!

St
Review №80

We had an excellent experience buying a 2021 Kia Forte working with Allen M and Tom. In the past, I have had terrible experiences with car dealerships, but this was just the opposite. No pressure, a great price, and kind salespeople. We highly recommend this dealership.

Yv
Review №81

I really love Horne Kia in Gilbert. I really want to Thank Addison Anders. He was so helpful, very professional, he ordered my parts and made me appt too. He was even more helpful in person when I got my car repaired. Thank you again Addison! Exceptionally Customer service!!!

ch
Review №82

Haidar Fadlallah was so amazing and helpful with our car purchase. He made the whole process fun and pressure free. I highly recommend going to see him.

To
Review №83

Craig The Panda was fantastic to work with! He worked for you the customer and answered all our questions. We did not feel rushed and the process was smooth and the best CAR BUYING experience we have ever had! Thanks PO

Ra
Review №84

Haidar was so awesome. He was so helpful and hilarious! Thank you! And thanks to Michael and Austin for helping everything go so smooth ⭐️⭐️⭐️⭐️⭐️

Da
Review №85

In all honesty I was very disappointed with the dealerships service department today. I came in for a routine oil change, the first one while owning this vehicle (which I bought from this dealership). I was called by the service advisor to tell me that the vehicle passed the inspection besides two things, that being a Trans flush and a coolant flush. When I asked him what was the reason my vehicle failed inspection as he phrased it he stated that well it failed because we make recommendations according to the manufacturer and they recommend that service, so I proceeded to state well then how do I really know if it needs done if your mechanic isnt actually recommending it and its just whats recommended. He just repeated to me about what the manufacturer states as if hes reading from a script. I then proceeded to ask the service advisor what service I needed to perform specifically so that I can keep all of my warranties intact and could not get a straight answer only the same. Well for some extended warranties you have to do all recommended services. I asked for the pricing which he had readily available to me without hesitation. Which would have cost me an additional $310.00 at your location. I told him no thank you and I will contact the warranty company to see what it is that I need to be doing. The real kicker for me was that despite my vehicle being inspected and being asked to spend an extra $300 plus dollars there no one even bothered to inspect my brake lights and offer to replace that and spend that money to actually help keep my family safe in the vehicle...I had to find this myself while leaving your dealership, I will be replacing it myself tomorrow but the thought and effort would have been nice. If I can help it I highly doubt we will be back to service our vehicle here or even purchase another here as the customer service seems lacking all around. Didnt like feeling like a cash cow for the dealership...Just another number for them...

Em
Review №86

David Hughes was awesome. Showed me my beautiful new Kia and was very helpful in showing all the high tech dashboard and even set up my bluetooth! Mike Jackson in finance was awesome and got me great financing for the vehicle. It was a great buying experience for me and no pressure! My daughter says her next car will be from Horne Kia!

Lo
Review №87

Ali helped us. He was friendly and courteous.

Ma
Review №88

Haidar was awesome. Low pressure experience easy to manage. Would recommend his service any day!!

Do
Review №89

Worked with Haidar and had a great experience. Didn’t end up purchasing a car since the numbers didn’t work out but Haidar made it an exceptional experience and I would recommend anyone to him. Non pushy and great to work with!

Yv
Review №90

Horne Kia is the best dealership all around. I’ve been a customer since they were located in Mesa off of country club I believe. I live minutes from Tempe Kia and always drive to Horne Kia to have my car serviced and buy new ones ;) Josh Kirby was our original Amazing Service Advisor and then he went into management and we found Jason Ross and he too is a Amazing service advisor. Both very down to earth and caring individuals with High FIVE customer service:) I totally recommend this Kia dealership. Everyone there is pretty fabulous :)

Sh
Review №91

My wife bought a car from Horne Kia several years ago. When she returned to the dealership to try to sell it back -- something that a Horne salesperson had tried to get her to do for over a year -- she was informed that she would be offered well below the market value for the car, since it had been in an accident (with frame damage) before she purchased it. This information was not disclosed to us before she bought the vehicle.Youre not required to disclose accident info in Arizona, and we should have checked the vehicle history on our own -- but the lack of transparency is shady at best, and dangerous at worst. If youre in the market for a Kia, wed highly recommend taking your business elsewhere.

Ab
Review №92

We worked in Tom from Horne Kia to find a used car! Tom was soo helpful the whole time, even gave us his personal cell phone to call. Horne Kia made the process very easy and smooth. Would highly recommend going to them for your next car.

Da
Review №93

Will never buy Kia again never told about engine failure complaints on 2016 Kia sorento Mine had catastrophic engine failure after. 65000 miles just after warranty expired.

Lo
Review №94

Craig Dameon is a wonderful salesman!He helped us find the perfect car for our budget. I will recommend him to my friends and family who are in need of a car !

ki
Review №95

I usually hate car buying. I did not plan to buy a car the day I walked in. Josh Galvan offered me a deal I could hardly refuse. No pressure just a great deal. I would recommend this dealership with no reservations

Ro
Review №96

**I would NOT RECOMMEND HORNE KIA!**Went to buy my daughter a Kia Soul, last Friday. The vehicle was listed a little over 18000. Meet with the Internet Sales guy and told him we will be trading in a 2016 Ford focus and possibly putting 3000 down. We told him what we wanted our monthly payments to be. He said sure that would get us to the payment.He went back ran numbers and brought back Al Burton,the Internet Director who stated we needed an additional 2000 down as the price listed on the window of the vehicle did not include Kia factory upgrades totaling about 2500.So with taxes, documents fees, delivery fees and upgrades the price of the car would be a little over 24000. Putting us well over my daughters monthly payment budget.It should be noted this would have been the 4th vehicle my family would have bought in the last two years from Horne Kia.Al was unwilling to work with us so we left.My wife found the same car at Tempe Kia for the same price of 18000. We went down to Tempe Kia and bought the vehicle and got the Platinum maintenance service package and still was in my daughters monthly budget.I would NOT RECOMMEND HORNE KIA!DO NOT BUY HERE!!!I repeat DO NOT BUY HERE!!!

Gi
Review №97

Best car buying experience to date! I had Haidar and he treated me as if I was his own daughter. He let me test drive two cars and helped me choose the best one for me (I was so torn between the two!) he didn’t try to scam me or anything. I told him what I could afford and what I had for a down and he made it happen with some help from his team. I would highly recommend going here for a new car or any car for that. They have amazing deals and will do everything they can to get you in a car you can afford and love. I cannot speak highly enough of them. It’s been a few days and I’m still thrilled and in love with my car.

Mi
Review №98

Haidar was informative and attentive to us. He gave us first class treatment the entire time.

Sc
Review №99

We just bought a used car from this dealer. We had a great experience with our sales consultant, Hadair. He was very helpful in getting us a reasonable deal.

Ke
Review №100

Great place of knowledgeable parts and service employees. I buy online and pickup in the dealer. Always treated with smiles and confidence. Never been to pushy when just browsing the car inventory lot.Highly recommend.

Information
100 Photos
100 Comments
4.4 Rating
  • Address:1465 E Motorplex Loop, Gilbert, AZ 85297, United States
  • Site:https://www.hornekia.com/
  • Phone:+1 480-725-5220
Categories
  • Auto parts store
  • Kia dealer
  • Car dealer
  • Car repair and maintenance
  • Used car dealer
Working hours
  • Monday:10AM–6PM
  • Tuesday:7AM–9PM
  • Wednesday:7AM–9PM
  • Thursday:7AM–9PM
  • Friday:7AM–9PM
  • Saturday:7AM–9PM
  • Sunday:8AM–8PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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