We are so pleased with our new floors and the professional service we received from Mill Direct. Several weeks ago, they installed about 1000 sq. ft of wood and tile in our home. Jennifer was extremely helpful in guiding us to just the right products for our home. She is very knowledgeable and easy to work with. The crew that did the demolition of the old floors and installation was led by Mario and they were also professional and pleasant to deal with. We plan to use Mill Direct again next year when we remodel our master bath.

Management makes employees pick up all materials for a very low fare and pay is very low. Installation products arent the best. And use wrong products on certain substrates. Not a very good place to work for or even do business with. If management feels like firing you either you dont get paid or pay you whatever they feel like. Regardless if its their fault, due to lack of poor management on ordering enough materials and expect a nice job well done with wrong products for the job and jobs arent ready for installer. And so much more!!! This a place not to do any work for or do business with at all!!!! 😠😡😷I took the job to help me and help you, but the circumstances of not ordering enough materials and having to play uber everyday did not help you at all. Besides I treated you guys very well and to not received the same towards me made your job a difficult job. 20 dollars to red guard a tub surround is a joke. And a joke of a situation. I am an installer not a delivery driver.

Very nice people. Very competent.

Great service and excellent flooring! Jim is amazing and so is his team. Love my wood floors!

My experience working with the people at Mill Direct Carpet & Floor in Georgetown was all positive. They provided, not only beautiful flooring throughout my home, but helped to get some problematic drywall work done beforehand that everyone else had wanted to charge an arm and a leg for, but their costs were fair and reasonable. Jim and his assistant Jennifer were so helpful in every way and were there whenever needed or had questions. They came recommended by someone else and I would happily and highly recommend them as well.

Wonderful LOCAL company. Good, honest people and the best prices around.

Very knowledgeable sales staff, very helpful. Would definitely recommend.

In 2017,our first floor with Mill Direct was about 1800 feet of inter-ceramic wood tile.the job was great,and everything was on time and priced right. The staff was a pleasure to work with. in 2020 we did another 3 rooms ,and tear out of 2 bathrooms, in preparation for the next job. the plan is redo 3 showers, after design and layout are complete. definitely recommend them.

Mill Direct installed the hardwood floors on my house when it was built, 13 years ago. Recently we updated our floors and after doing some comparison shopping went back to Jim‘s team at Mill Direct. We decided to use Mill Direct because of the good job they did when the house was built and after doing comparison shopping they had the best value point and best quality product. Jim does exactly what he says he will do, started on time and completed the job on time. The quality of their workmanship is excellent.

I had some leakage around my kitchen sink as well as my shower drain was breaking down and I needed help.One of the local plumbing companies suggested that I should call Jim Locke at Mill Direct.I called Jim and we made an appointment.He came on time and fixed all the kitchen and master bath problems. Just like having a new home with no leaks.Good guy !!Call Jim and he will take good care of your problems.

I just replaced about 1200 sq. feet of tile in my home with all my furniture still inside. This is the second time I have used Mill Direct. The first time was to install engineered wood floors in the bedrooms, living room and dining room. Perfect job. That was one year ago. So I went back to Jim and requested the same team of installers, the supervisor is named Luis, that installed the wood floors. No problem, he scheduled them in. They did a fantastic job with the new plank tile and it was not an easy job since the old thin-set had to be ground down to bare cement (how a job is supposed to be done on all tile tear outs and not just floating new thin-set over the old), and then the new plank tiles laid down. It was a dusty job of course, but they cleaned up every day, left their tools and supplies neatly arranged in my garage, no debris lying around, all trash and old tile gone at the end of the day. I would highly recommend Jim and Mill Direct and supervisor Luis for any tile or wood flooring job. I had other bids on the job, and Jims price was right in line with the others, however I decided to go with a team that I had worked with before. Make sure you turn off the homes AC/Heating system during this type of work so as not to clog your filter with dust. They also covered all my furniture and other belongings with plastic, but I borrowed their roll and double wrapped just about everything so in the end, it was not a big job to get the house dust free after the installation was done.

Mill Direct did ALL our floors a few weeks ago. They are absolutely beautiful. It took 10 days and while we were out of town for the installation Jim (the owner) sent us pictures and kept us informed of the progress. We are so happy with them. There are a couple of things that need to be done but I have no doubt that they will handle those.

Jim is super informative and helpful layed out the quote honesty and direct.

Do not use this store. Jim Locke and his staff wont return any of our call after we spent a huge amount of money installing tile floors on 2500sqft. Didnt come to fix the issues that we pointed out and didnt finish the job after we had paid him in full minus a few hundred bucks. Not an honest store. Called and left many messages, none of them have been returned. Case at the BBB right now. DO NOT USE THESE GUYS.

Owner stayed after closing to help us out with floor selections. Also has a really cute dog!

OUTSTANDING CUSTOMER SERVICE!

Nice people