The woman that helped me find the furnace filters and swifters was extremely helpful and friendly!! I wish I had got her name but she is great!!

You are greeted with care when you enter the facilities. Very helpful and engaging if you appear to need assistance. They were pleasant and informative. I would recommend this place to all. I didnt see any disparagement or differential treatment to any customers.

I Was Impressed That We Had A Clean An Up To Date Ace Hardware. This Company Was Here Long Before Menards/Lowe. The Workers Were Helpful & Knowledgeable. A Neighborhood Ace Is Great For Our Communities With Parking. Location Is Kool Also. More Businesses Are Needed In This Area. This Community Also Utilizes Such A Store. Thank You Ace Hardware/Sponsors.

Employees were very helpful!

My boyfriend picked up a part he ordered yesterday from here and returned that part today cause we ended up didnt need it after all. One of the employees was really rude to him when he came back in today. I would give this place a 1 star if it wasnt for the person who ended up helping my boyfriend return this part. Thank you for your kindness.

Great peeps always helpful and have wat you need

Staff very friendly and helpful 🙂

Always great to shop here

Very cool people that work there. Always polite and very helpful.

Good people great service

Perfect...

Thank God these guys are here or Id spend another 2 hours a day driving several times to Menards 10 miles away. Good selection, and very helpful friendly staff.

This is one of the best locations I have been in. Friendly, professional and prompt

This is my place to go all around here this Ace hardware store they just moved a little further down from what it was before but I guarantee you a man that the people that works there theyre very humble their help you out I havent had one complain yet you know this people that really like to do their job they help you out to the max and I really like to be there when I need tools when I need screws when I need nuts and bolts when it comes to about that definitely Ace hardware store is

When you cant deal with home depot of Menards i go to ace.

Always able to find everything need it, good and supplied store

This place is my last resort for anything. Called to ask about screens... No help. I asked if they made window screens. Yes. What is the process? How long does it take, price, what the screens are made of, warranty, anything I need to know to make a purchase. He couldnt tell me any of that information. I asked about price. He claimed that he couldnt give me a price without the size. I asked about a price range. Pick two sizes and give me the price of those as an example! He couldnt even give me any idea of how much a screen would cost. So I asked about a 10 by 12...$15... Who would pay that? Making screens and giving information must be rocket science because getting any information was to hard. Ill just make them myself! Less hastle!The cashiers are always nice! Thats the only highlight and the reason for 2 stars.

Very poor customer service. I asked for help, and the employee wouldnt not assist me until I got assertive with him. Thank you.Matt

Owner and employees very helpful and personable!! Long time community business owner working to improve the community!☺

The people were so very nice! & had my grill

The go to place. As far as customer service friendly Ill give it a 6.

The staff is great! Especially one lady I dont know her name but will update. The staff is so helpful and polite.

Visiting this store brought back memories of days gone by. There is nothing like the very comforting experience of stepping outside the time-space continuum, having to wait your turn, but when it finally is your turn, having the full, unhurried, and personal attention of knowledgeable persons who can always seem to go directly to the nook or cranny in which is hidden the very item youre looking for.While the big box stores are sleek and sometimes less expensive, they are also uber sanitized, impersonal, and lacking in magic partly because there is so much to take in that your senses soon become overwhelmed. All you want to do is get out without the feelings that you are not purchasing enough items, or spending enough money to justify the trip. One has to wonder if that is by design.There is still magic in the universe even if its only as big as a widget.

If you are in need of something, definitely ask for Mott. He works wonders in helping the customer.

Knowledgeable staff

Very professional staff was in and out in a timely manner

Everything I needed close to home and wonderful employees 👌

Awful, rude employees. Went to ask a simple question as to where a product is located,Rude employee tells me to go to customer service, when he could have told me what aisle to look in.I came in to store on 13th Broadway, Gary, In. On 9-17-2014 politely interrupted two employees conversing amongst themselves. The older employee of the two was just plain rude and accused me of interrupting their conversation.. HELLO Im the customer who could spend my money somewhere else. The employees didnt even acknowledge when came into the store or approached them, just continued their conversation as if I wasnt there. The older employee even accused me of being rude for interrupting his conversation. That employees approach and attitude wasnt professional. This could could and should have been handled better. I was very angry with them and reminded them I am a paying customer and do expect reasonable courteous customer service. I acted a little indignant after the way I was treated and told them I would never shop there again, and that I would spread the word avoid this store if you want polite customer service. I reminded them for all they knew, I could have been a secret shopper. Im pained having to do this, but this business must learn you dont treat customer rudely.

My fiance needed a handsaw that could cut through a corroded screw for a toilet. I asked for a price estimate and was told $7-$10. I called Ace and was forwarded to a woman where I asked her for a recommendation. She huffily told me about a power saw that would cost $79...Just because youve heard of a specific type of saw does not mean it is universal or necessary. I fear that if I called and asked about flyswatters, shed recommend a flame thrower. I guess having a job does not mean you are good at it.

Customer service is ridiculous from the uhaul dealer. I went to rent a uhaul for my mother and the supervisor was extremely rude . He told me I owed a past due balance and basically made it seem like I wasted his time because I was unable tot rent the uhaul in my name. Me and my sister returned to rent the uhaul in her name and before we could speak the owner told her he was not going to rent to her, then turned to me and told me I needed to pay my debt! He told my sister that because she was even with me is part of the reason he would not rent to us. He also said that Uhaul does not allow people to rent on others behalf. He stormed off and closed his office door! We were so embarrassed and disgusted with how we were treated. I filed a complaint with Uhaul and the representative said that Uhaul actually DOES allow people to rent on others behalf. The ONLY reason Im giving this place two stars is because of the cashiers who assisted me. Other than that the uhaul dealer was horrible.

I was pleasantly impressed when i asked a question, got an friendly answer PLUS the employee came over to the aisle to see if i had found what i needed and made a referral to a better product. Thats excellent customer service!!!

I totally agree with another review concerning rude employees...I really try to by past there store on 13th and Broadway now located near 25th and Broadway . I had a near exact experience with that same older employee no one was in the store and he happen to be standing in the same location i was in the store,I was also polite and asked a question he replied go to the service desk and someone will be there to help you .Again no other customers were in the store , I did what he requested and to my surprise he followed me to the service desk and then stood there waiting for me to ask him again for help. I had to ask why did he request me to go to the service desk to again go to the same location where we was standing and I looking for an item . He never use the computer to look it up the item he knew where it was, in the location we both were standing. I also experience a rude cashier I am somewhat elderly so most young people I converse with I may say after they help me, i will say a word of endearment like thank you sweetheart for helping me . I have been to other places of business and no one has mentioned anything to me after they hand me my change and say thank you sweetheart but at Ace Hardware the young lady cashier stated to me while she was handing back my change she stated leave your sweetheart at home now have a good day I know we live in trying times but I think that was too much she added . I will never go back there after this last encounter ...not all the personal are rude but if i am spending my money I expect to be treated at least in a professional way and they have no people skills . Corporate should take a serious look at that store in Gary Indiana.

They know their stuff!!! Especially Cookie! Great service and the tools we need.

Love the space, friendly, courteous and professional service.

Have always from the staff very helpful. I shop sales everywhere I go so I have not had any problems with their prices. Small but mighty!

Excellent service and nice staff

Great service

Moved the lines timely and very courteous.

Love the location and I was in and out

Great place for repair items!! Great customer service! 👍

I shop there quite a bit because the prices are reasonably and its close to home

Too expensive for what was purchased.

A loyal Gary business with friendy staff and fair prices.

Nice staff

I love this location! Its close to home and the employees are very professional, willing to be of assistance and knowledgeable of the products and services offered.

You cant shop there, too much stuff on the floor. Some prices are out of line with other stores for the same items. I will go to Menards from now on at less you dont fall over stuff.

I wish zero starts were an option. The customer service here is horrid, especially at the front counter. Also, prices here are a joke. Expect the hood premium on every item. I only shopped here because the product I needed was not available at a closer storeI got such horrible service that I am taking the product back. I delayed my project and purchased from Menards on Ridge. Never again will I be shopping at this overpriced establishment.

Good help,good prices,good location and good products.

Very helpful

The great ace is always there for the neighborhood

Very helpful staff and no waiting or wandering around to get what I needed

The Ace hardware on 13th and Broadway in Gary Indiana has moved to 25th and Broadway Midway the block in the old Roller Rink/Corbin Steel building. the building has more spacing difficult to get in and out of across 25th Avenue in rush hour time much larger building new facilities nicer than the one on 13th. same staff same ownership any amenities that you were able to find that the old location should be present at the new location.

Love the friendliness...They got what you need...

Good Service. Very Knowledgeable

They are nice and friendly people, very helpful..

Always find what I m looking for & staff is friendly & helpful.

Thanks for your time and generous.

They are very knowledgeable here of their products and your needs.

Great Neighborhood Hardware Store, got a question about a DIY project?-Ask em, theyre helpful & friendly!

Employees dont wear masks!

Very good place to shop for all your needs.

Small and not a full of variety of supplies

Knowledgeable friendly staff, good customer service!!!

They are always helpful!

Friendly and very helpful customer service👍

Always good service

People here are very helpful, good prices

They were very helpful with the bolts and nuts I needed.

Good service friendly staff

Great customer service

I dislike this store and hope it will close soon. They would not let me return an item I bought there. I will never ever shop at this store, Menards is 1000% better. As previous people have stated, they are rude and terribly unprofessional. Unless you want to be mistreated, dont go there. Sad.

Its a good place

Always shop Ace in Gary first,& if I cant find it there,then I shop at menards

Customer service was great

The staff is very helpful, the cashiers are pleasant. The seasoned caucasian gentleman is super knowledgeable, I would go today if I needed something. Keeping the community strong.Sincerely,Pass It Forward Support Services LLCTyrones Auto Sales LLC

Great family atmosphere. Kind service.

Wall alright

Helpful staff, clean and organized!

The employees are nice and helpful

Fast & Fantastic Service!!!

Good place to come for help

Great customer service

Very rude manager

I walked right in looking for innertubes for my bike. 7seconds later they asked if I needed helpVery friendly staff

Very helpful

Very efficient and polite 😊

Manager always looks angry 😠 never greeting anyone.

Have been shopping there for years for all my hardware needs and glad they move to the new location for more inventory and they added U-Haul rentals.

I love Ace.

Ace is the place. I had a chip key made for my ford explorer

Service has improved dramatically, still a little pricey, but dont have to drive to mville.

Great customer service

Need to get the job do then ace is the place

Great hardware store

Great service

They do thave nothing

Very helpful

Pretty good

Better location

Always helpful