I cant speak for all the Michaels, but this one seemed terribly understocked. This is probably a national problem caused by an extension of the COVID19 crisis that has created a huge backlog of inventory.That said, the store manager was helpful in helping me to the place I needed to get to, to pick up an item that would have been difficult to find on my own.

Daisi is the bomb. Super nice. Super patient and she loves working there. She was so nice and helpful and was so interested in what I was looking for. She wound up cleaning up my idea and I am SO excited!! Give that girl a raise!!!

Had a couple things I wanted but overall the staff here was very helpful

Pretty much find everything you need... when they have it in stock

I needed a particular product that only this Michaels had. I live 5 hours away each direction. I called and spoke with the manager to confirm they truly have the item. I asked her if she checked or just assuming and she then put me on hold to confirm. Several minutes later, she returns and said yes. I paid for the item on line and started driving to Dallas from San Antonio. An hour and a half later, the store calls to tell me they made a mistake and do not have the item. Obviously I got upset and said well now I just drove three hours round trip for nothing despite confirming with the manager. I asked to speak with the manager again, and she said she was not available. Unbelievable! I take it as she was so ashamed she didnt want to get on the phone with me. I hung up and called Michaels customer service. He offered me a $15 coupon to be sent to my email. lol My time and gas is worth a lot more then the shameful $15 he offered me. I told him he can keep it and hung up. What would of been nice is if he would of said, we will reach out to her supervisor and report the issue. Never again will I shop at any Michaels compliments of the Manager at the Michaels in Garland, TX. I feel for her employees. Lack of leadership will make the entire store fall apart.

Absolutely dissatisfied... and its a michaels. I expected this from hobby lobby not michaels. rude employees for the most part.

Great place to pick up hobby supplies or get a picture framed.

Employees arent too friendly or helpful, so far the worst set theyve had, trust me I would know from before and when I worked there , till after the years I continued to shop. Recent employees are terrible in helping out. Other day I visited and asked for help, employee just stared at me and never asked if I needed anything. I asked for a certain item and he told me what I needed to know but didnt offer helping look for the product, just pretended to help for a quick second then low key backed away to his cart. Then I went back with my bf so he could help me because my knee was hurting so I couldnt reach down and kneel and look myself for what I needed and employee just stared at his watch. Mind you, he still had over an hr till closing.... vouldve helped. Just went ahead and placed my order online at another location for pickup. And like 2 other times had employees who didnt even bother greeting .... just gave awkward vibes. Then as I was finally at the door to leave finally said goodbye. Love the store. Just not the service.

Great s sales going on right now summer stuff 80% off some items, 70% off spring and summer tag floral and greenery

I gave 5 stars for the lady that works at the framing center. I think her last name is Von Hoffman. She helped me get my art work ready for a show in a short amount of time. She was very helpful and I thank her for being willing to help. That is a great value that cannot be found easily these days.

Good selection of arts and crafts also have items I was not expecting. Like toys

Great price and a great place for cricut Materials

Upon entering and being inside for at least 30min. In passing employees, I was observed yet not one offered assistance and one employee appeared to follow me outside. If Im mistaken so be it, she was within 2ft yet never asked if I needed assistance. As part of management in the retail and grocery chains(Macys, Nordstorms, Kroger) as a deterrent if we thought a shop lifter was present acknowledging with a hello offering assistance is more professional than simply following and observing.

Always get what I need. One of the largest Store they have. Typically quiet between 6p to close. Customer Service is good!

Its a really good place to go for art supplies and stuff to decorate your room

If I could rate this place zero I would. They talk about their underage student employees and do not respect them. They don’t train they’re employees correctly and give them hell when they make a mistake. They don’t respect their employees so they will not respect you.

Its a wonderful store and great customer service found exactly what I was looking for.

How could you not love michaels? The employees are generally really helpful and nice and there is a large variety of hobbies at michaels to try out.

Staff was extremely rude and offensive. Will never give this people my money again

Its amazing theres lots of arts and crafts also I love to diy thigs

Good place. Laid out well. Doesnt always have enough cashiers so check out lines can get long if timed wrong. Online pick up location hard to find. Ive usually had to find a wandering associate. Typically the online order are in the room next to the shopping cart location.

Meaghan did a fabulous job framing my picture. She even fixed a minor flaw quickly!

First time in this store. The store was clean. The ribbon area was a little scarce.

Great store. Lots of staff to help

Hello Michaels was fun everybody was nice to me and the prices were great the girl who checked me out was wonderful. Thank you for all the sales.

Has everything I needed for crafting!

I ordered a rolling cart it was so quick and easy to order and then pick it up.The cart was very simple to put together.

I wish this store was a little more organized

The employees are always helpful. Clean well stocked. Always find neat things there.

Great outdoor musical in the parking lot. Added so much to the Christmas spirit.

Aiways great to bring the kids for new art projects!

No help at all..figure it out yourself...check out pleasant reason for 3 stars.

Bathrooms less than par.Same as always.Know what you need because getting actual help is maybe.

Very well organized.

I went to Michaels for a hot glue gun. With the shortage on supplies in stores, I feared theyd be out, however they didnt dissappoint. Christmas things have all been cleared and have stocked up with our crafters needs. Yay.

Local w other decent places to shop and eat. Very convenient.

Nice enough store. Was able to get assistance without too much difficulty. I wanted a facemask or bandanna.Selection limited, but their arts and craft displays were nice.

Felt racially targeted. Security kept following me for no reason....never experienced that at any of their stores before...disappointing

Tons of stuff for Christmas and crafting! Helpful staff.

Beautiful products and reasonable prices

Nice place to get all your decoration needs, lots of lots of stuff, the service is great, find my sons science project in a heart beat. Will come back for more.

Curbside pickup was unavailable when I got there and it took took them 10 to 15 minutes to locate my order.

Arrived late in the day, only one employee was available and she had a terrible attitude. She was rude during check-out and incredibly slow. You can tell they hire teenagers/young adults who dont take pride in their work.Overall, decent selection, but Hobby Lobby is much more professional in terms of atmosphere and employees.

Had everything I wanted on sale

Love making my own resin art pieces and even started painting! This store usually carries the items I searched for prior to arrival ;)

The cashier very nice

Not exactly what expected.

Great service, extremely helpful and plenty to choose from.

Nice place to try out all different kinds of crafts. This shop ll make u visit again n again.

Price was good cut 50% off

Not much Halloween decor out. I was a bit disappointed. I read that more people are buying up decor since being stuck at home from covid.

One of the best Michaels locations in the area. Cashier was professional and friendly. Store was clean and had the items I needed in stock.

I would like to thank the staffs professionalism and kindness towards me tonight. I love my local Michaels ❤

40% of selected items in store.

For one of my first projects I had in mind, I was looking for a small simple 4x6 photo album flip book. I couldnt find any in the store. All they had were big photo albums. I had to change my idea, but I was able to find something.

Great place

Michael,s is one of my favorite store,they always have what I need.

They had Nothing but bare shelves. I could not find what I needed. No palette knives at all. Very irritating. Probably will stick to Hobby Lobby.

Great helpful employees i had a good experience again very helpful employees

Got a great clearance on Cricut items and the clerk was super sweet.

Placed order online because they specifically said Curbside Pickup. Went to the store, called 4 times, listened to the automated message each time (you cant skip it) and then... Click - hung up on. Finally went to the front of the store to find a little handwritten sign Phones Down. Ok, I stand out front, thinking they are surely helping people since phones are down. Nope, nothing. Inside two checkout girls are helping a line 10 deep. Clearly they are understaffed. Im really angry - Phones down doesnt explain how there is no personnel to help customers. BONUS - sign clearly says you have to wear a facemask to enter the store. Well, left mine at home because I wasnt supposed to have to go into the store. So, cant call and get help, cant enter the store, and they arent bringing out. Wasted an hour of drive and standing around - they have my money and I have NOTHING to show for it expect wasted time and effort.

Shocked that half the lights were off, looked closed in the middle of the day but worse was the manager walking around with her mask half off her face. What’s the point in protecting yourself and the customers if you’re not wearing your mask correctly?

Never been to Michaels before. And as I enter the store , I didnt realize how badass of a store Michaels is. They have freaking everything. the coolest stuff you can possibly imagine. I could probably spend 23 out of 24 hours a day in there

Friendly staff, but not very knowledgeable. Large selection of nicnacs, but not a very good selection of crafting materials.

I found pretty close to what I needed to get! Also, there was a pretty good clearance sale and the service was speedy and really nice.

Friendly staff, clean.. was out of what I needed but no complaints

You can save some good money at Michaels if you are a member. They have good sales and I receive emails containing savings opportunities. I find their product offerings to be limited. And their regular priced items are full retail. Some prices are even priced over retail. I have to buy very selectively. At my local Michaels, service is pretty much non-existent and the cashiers are not very engaging. Improvements needed.

I generally find what I need for arts and crafts here. Store is organized, bright and cheerful. Employees are helpful in locating things needed. This place is my go to

ALL the Christmas stuff is on sale (2 weeks before Christmas).

Standard Michaels store. Have the usual items youd find in every other Michaels across the nation. Aisles seem well stocked and supplied and staff are seen so you can actually ask for the location of items. Staff were all helpful and friendly. Dont appreciate being asked for my phone number to checkout.

They got everything but its expensive

Michaels has such a wonderful selection of art and craft supplies. I love to browse the store for things I dont really need but find pretty. Also, if you download their app, there are coupons (similar to the Hobby Lobby app).

They have a good selection and service.They did not have things marked with sale prices, things are much cheaper to order online and pick up at the store. Some items where sold out

Well organized and labeled. Not too big a store. Great sales all the time.

Clean, convenient and friendly. No issues here

Love getting crafts here!

Im getting a cross stitch project framed there. Kristin gave me excellent service and suggestions. I wish theyd given same day coupons instead of double coupons for unavailable days, though.

Everyone knows how wonderful Michaels is.

Going to this place for the first time i already knew that Michaels was a pretty legit place BUT let me tell you, this place is far beyond expectation. It was mind blowing! Im a pretty crafty person who likes to go for certain things specifically when it comes to DIYs and this place is definitely the place to go. I loved it so much i wanted to walk out with 1 of everything. :D

Nice staff, paint selection and stock could be better

Covid 19 wear masks, sell large variety of products!

I’ve been trying to call and see if they accept Apple Pay, when I push 3 the phone hangs up! I read past reviews from 2 months ago and they had the same problem. YOU MEAN TO TELL ME AFTER 2 FREAKING MONTHS YALL STILL HAVENT GOTTEN YALLS PHONES FIXED!?!?? PUT YALL SELFS TOGETHER!!

They no longer carry fabric, patterns, and it felt like it was really set up for just kids. While I am glad that they are catering to the youth some basic sewing skills could help open creative doors for them also. The store was clean and the staff was courteous but just did not have what I came for anymore.

The employees were helpful, but sparse. It was very hot inside the store which made doing all my shopping impossible. I ended up getting the few items I had to have, but sadly they could of made a killing on me which is why they lost a couple stars!

Asked for a product that isnt regularly on the shelf due to the price and was told to look for it on a shelf up high thats used for storage. I stood in line because I couldnt find anyone on the Salesfloor only to be told to go look for the product elsewhere. Not cool. Store was overall clean.

Omg 1 of my favorite places in the world

Right at closing time on Labor Day...Looking for an item that I had a coupon for..I asked for help.Not only did some one helping me, I recieved fast, and courteous check out!Thank you to a great team at the Garland Avenue Michaels Store in Garland, Texas!

All ways wait on you ask if they can help you.

Great experience

I love Michaels! Always have and always will! Every time I go in I get a huge deal no matter if its a sale or I have a 40% off coupon! All of the staff is friendly and super helpful!!!

Love this store. Wish they had more available staff any time I’ve ever gone in. I have to track someone down by going down every aisle to get help in finding what I need. I’ve learned the store now so I don’t have to do that. They have a lot of coupons too which is nice.

Awesome craft store

Anything and everything you need for crafts, art,etc.

Clean, well-stocked, friendly staff.

Great place for hobby shopping. Has some good deals after holidays

In case of a quick need for a craft, project, or job, its a good place for that. If you are not in a rush, try online.As any other retail store, the markup on the items is 2-3x the prices you find items for on online sources. I support local businesses when the price is close to the online price. Taking shipping into the equation, if its near its online price I will buy at these retail stores. Not only do you get the item you are looking for, but you help keep the businesses going longer.Be considerate of your budget, dont be too impulsive to make a purchase if you can help it.

Son lives to get his colored rocks here. He has waiting for two years for the dark red ones. We still go every month to see if they come in.

So helpful everyone in the store ! Honestly I always need help looking for something, and the staff always shows great customer service !

The employees are nice enough the store is clean and well organized. The selection of model cars is pretty small. Kind of disappointing. It used to be much bigger.

This Michaels location is amazing.