user
Ace of The South
255 City St, Gardendale, AL 35071, United States
Appearance
Ace of The South
Comments
Ba
Review №1

The staff at this store are absolutely the best people! Great products, great selection, outstanding customer service. Forget about the big box stores, shop here, you wont be disappointed. Special shout out to the manager, I believe his name is Hamilton. He went above and beyond to make sure I brought home an awesome firepit for the family tonight.

Br
Review №2

My husband and I put this store in our GPS and it took us to mount olive road and said you’ve arrived and we were on the road in the woods at a Y. Where are you all located? Please. we’d love to do business with you. Thank you.

Ro
Review №3

New store, relatively, in a great location. Store is well laid out, staff is helpful and efficient. Ample parking. Shelves were well stocked. Has great selection of products. It was not extremely busy, but people were coming and going quickly.

Da
Review №4

Very nice place and very friendly staff. I asked two questions and they answered both with a smile

An
Review №5

Purchased a Blackstone and it had damage… called and they owner brought us a new one to the house fully assembled within a hour! Best customer Service in Alabama!

St
Review №6

This is a great Ace Hardware store. They carry the products you expect and want from a hardware store plus a little more. They will order something in for you if they have it in their warehouse, but you might have to pay for it upfront. You just need to be aware of that.

An
Review №7

Very nice place to shop. I have been to this location on a few occasions now and have yet to be disappointed! I highly recommend this location based on the employees expertise and willingness to help you with whatever you need. The store is still like new and everyone in the store has a smile on their face.

Mo
Review №8

The staff was very helpful in helping me make the decision on what would be best for my desired products. Andrew, one of the managers was suppose to be going home, but took the time to answer my questions and assist me with my orders. Great place to shop with people that care

An
Review №9

Great store with a lot of options! Makes Lowe’s and home depot look out dated. Staff is super friendly and knowledgeable! They also have some great cloths!

Ma
Review №10

This store is great! They were extremely friendly and helpful! The store is very clean and neat. They have great products. And, they helped my husband find exactly what he was looking for!

An
Review №11

This is what a home improvement store should be. Walking in the store feels “like the good old days”. Friendly and knowledgeable staff around every corner, well stocked with premium products, and unbelievable service. I bought a Gravely mower from them and the service has been awesome! Definitely worth the drive to avoid the big box pain.

Wi
Review №12

First is good location. Second is stocked well. Third is great service. Fourth is the employees act like you would want them to act (Like you are dealing with a friend). Fifth is the prices are reasonable already. Sixth was the Ego tool selection off in a side room was just awesome. Reminds me of how Buddy Sparks used to be in N. Bham. As Arnold says Ill be back.

Bi
Review №13

Very organized and items very easy to find. Courteous staff who are helpful but not overbearing. Enjoyable shopping experience.

Th
Review №14

Friendly staff, theyre polite and helpful. Also quick as I was in a hurry. They did not dilly dally around, straight answers and no unnecessary chater.

ma
Review №15

As usual very clean place beautiful workers very helpful and well stocked i highly recommend

El
Review №16

Beautiful fresh flowers: they are located behind BWW gardendale : neatly assortment: love there clothes line 10000%You will have a calm and helpful experience if you need help finding anything they know about their productsYou will find help faster than going to any lowes. Main reason is because their not as big so its easy shop in and out.Have a bless day everyone :God Bless our nation!

Ch
Review №17

Super nice staff great store well stockedGravely lawnmowers are the best and they have them

Br
Review №18

Ace of the South isnt your ordinary hardware store. They have everything you need from hardware to gardening, while also keeping up with the latest trends in clothing and accessories. The staff is always friendly and helpful and treat you like family.

Li
Review №19

Needs better customer service. We have been waiting on a phone call since Monday. My husband even checked in on Tuesday and still no call back.

Om
Review №20

Always have what you need. Nice and helpful people

Ja
Review №21

Terrible customer service from their stihl sales reps,, i went in to buy a specific weedeater and they were sold out of that model that day, which is fine, however the sales rep talked me into going with a different model. Which i have had nothing but problems out of since ive had it,, the third day after i had it i ran it and it ran horrible and wouldnt even stay running, i tried to return it within the 7 day return limit and the guy insisted i let him try and fix it, so i did,, but he has yet to fix it,, this is the third week i have had it and have taken for them to fix it 4 different times for them to unsuccesfully fix the brand new weedeater, today i asked for a refund again and the man told me that stihl policy would not allow me to have a refund, i talked to the area stihl rep and he told me that was a lie and it was the stores discretion,, then the man at ace told me it smelled like my weedeater is running hot, but why would a brand new weedeater run hot,, and they refuse to refund my money and i paid close to 500 dollars for this unit and have had nothing but problems out of it from day one , would not recommend anyone to do buisness with this location

Ba
Review №22

Super clean store and very helpful staff.

Li
Review №23

Helpful and friendly staff. Always enjoy going to Ace.

Da
Review №24

Ordered something online, and it was ready the next day (website said it would be ready in 2-3 days). An actual human called and said my item was ready for pickup. I then became totally distracted by the rest of the inventory within the store and bought more things I didnt need.

An
Review №25

This store has various items in stock. I needed A Big Green Egg item that was out of stock in other stores and was pleasantly surprised at how well stocked that section was. The staff greeted me at the door and made sure I found everything needed. I dont live in this area but will return to this store when in the area.

Br
Review №26

Friendy people and very helpful. Sign up for there rewards program to get money off your purchases.

Mi
Review №27

Awesome customer service and super friendly!Very helpful staff and the owner was very happy to help

An
Review №28

Very nice. Employees were helpful and had all I was shopping for. So happy to have Ace in Gardendale, Al.

La
Review №29

So impressed with Ace of the South! Clean new store that carries popular, current brands. The first Ace store I have seen to carry apparel! All the workers were so kind to help find the items we were searching for and recommended great products to try! Loved the vast selection of brands! Definitely shopping here again in the future! 💯

jo
Review №30

I always like going to Ace ,they have things the big chains stores dont have

ja
Review №31

Such a super nice store and very helpful employees. Everything was clean and in place. Awesome!

Do
Review №32

Perfect! Helpful and had the exact breakers I needed.

De
Review №33

Great service and people who aim to please and was very pleased to get the two new yet I cup lids and straws and the price was reasonable.

Bo
Review №34

I cannot say enough nice things about the employees they have working here. It makes me want to work right along beside them. They are ALL so sweet and show the true essence of our Southern raising.

So
Review №35

Very friendly and helpful. And they are doing social distancing.

Vo
Review №36

Beautiful experience. This particular Ace Hardware treats you like you want to be treated. Very professional sales reps and the store is clean and looks as new as the day it open.

Bl
Review №37

Best local Ace store around within 100 miles.

Ch
Review №38

Very helpful worker Mike. Thanks Mike

Je
Review №39

Great selection. Great service and good community minded business.

Br
Review №40

They had what I needed. The manager was very helpful. The store is very nice!

Ma
Review №41

Helpful people. Good prices.

Te
Review №42

If you are looking for a Ariens or a Gravely Zero Turn Lawnmower then Ace of the South in Gardendale is the place to go. Even this late in the season where everybody else like Lowes, Home Depot & Tractor Supply are in low supply and are not getting anymore in until the spring, Ace of the South in Gardendale have a great supply and are getting more in, in 3 weeks. They deal directly with Ariens so when they need more mowers or parts they just put an order directly to the manufacturer. They also do ALL the service for the Ariens & Gravely on site, not SHIPPED else where for weeks at a time. They want your business and will bend over backwards and do whatever it takes to get your business. After not finding the mower I was looking for everywhere, I broke down and let Lowes in Fultondale talk me into ordering it through them. Gave them over $3000 because they wouldnt order till I paid for it, I left with a receipt and no mower. They told me it would be in, in 10 days & they would call when it came in. That came & went, I tried for 3 days to get someone to answer the phone at Lowes so I could find out something, gave up, so my husband & I drove over there (25 miles one way ) they couldnt tell us anything, did this 3 times, they told me that Ariens wasnt doing as much production this time of year and even less because of the PANDEMIC. So after 4 1/2 weeks, I finally told them to give me my money back. I was convinced that I was going to have to wait till spring to get my Ariens ICON XD 52in cut, till my husbands boss told him about Ace of the South in Gardendale. We drove there after getting our money back from Lowes and was met at the front door with the most friendly bunch of young men asking if they could help us and our very excited 118 lb Great Dane CAMBRIA. Yeah thats right they are a pet friendly store, that is a BIG PLUS FOR US. They had 1 of the mowers I was looking for, but it had came in with a flat tire. Hamilton (that was the extremely helpful man that was helping us) told us they had a tire ordered and was expecting it in any day. He said he also had 5 more of those mowers coming in, in about 3 weeks. I told him we would take that one he had when the tire came in. That was Saturday & 4 days later (this morning) Hamilton called me & told me the tire was in & on the mower if we still wanted it. We drove over when my husband got off work and picked it up. Long story, but I want shop anywhere else but Ace of the South in Gardendale. WONDERFULLY AWESOME PEOPLE & PLACE TO SHOP. I actually got the mower cheaper at Ace of the South in Gardendale, then I had paid for the same mower at Lowes (that never came in) because the sales tax was cheaper.

Cu
Review №43

So clean. So nice staff. Very clean. Well staffed and much easier to get in and out of than Lowes

Je
Review №44

Very nice, clean store. Were out of item I was looking for.

Bi
Review №45

Love this place. Helpful employees and stocked like you wouldnt believe.

St
Review №46

Hamilton was a great help. Found what I wanted.

E
Review №47

I would have to say that every employee I came in contact with was Friendly and knowledgeable. They even let me bring my crazy 7 month old German Shepherd. Cant wait to have a reason to go back.

am
Review №48

Has a nice new store had everything we needed and they have clothes also.workers were real heal and nice

Ma
Review №49

Very friendly and helpful. Met me at the door and took me right to the product I needed. Very appreciated!

St
Review №50

Perfect for the quick trip to the hardware store. They even have a great selection of Green Egg accessories and Patagonia Clothing. The staff is also very friendly and helpful.

Da
Review №51

Workers or actually eager and happy to help find whatever you are looking for. They also have high-end clothing at great prices

No
Review №52

Great service, went above and beyond to make sure I was taken care of.

Ru
Review №53

Fantastic hardware store with everything you need and over the top customer service. Forget about the big box warehouses. This place is so much better and way more convenient.

me
Review №54

Always have what i need and great pancakes

Ja
Review №55

Great store

Sh
Review №56

Great store with good prices, knowledgeable friendly staff and helpful

Te
Review №57

Great store, great employees and top quality merchandise. Also very clean and organized.

Jo
Review №58

Loads of hardware, everyone was helpful. Despite all that hardware they did not have what I needed but they pulled it up online and could have it in a day or so. It was like shopping at Amazon via concierge!!

Ke
Review №59

Great store with exceptional customer service. Also surprised at the awesome clothing selection of great t shirts and mountain khaki clothing. Will definitely be shopping here as it is extremely convenient to get in and out of.

DA
Review №60

Always have what Im looking for and Open on Sunday what a Blessing

Ma
Review №61

What a wonderful hardware store. Customer service is out of this world. Called them this morning to order an item and they delivered it within 20 minutes. Cant thank them enough.

Di
Review №62

They have everything you need, even ice!

Cl
Review №63

Needed a key cut and they wouldnt cut it for me, but they were nice about it.

La
Review №64

Local hardware store with friendly, helpful staff thats great for a quick stop.

An
Review №65

Great staff! Great products!

Ja
Review №66

The sales people were very helpful and courteous. I enjoyed my shopping experience.

Eu
Review №67

Nice clean place. Well stocked with nice people that know the hardware business.

Sh
Review №68

Great customer service

Le
Review №69

Awesome place with reasonable prices and knowledgeable staff

Co
Review №70

Super friendly staff! Its a smaller store but they seem to have EVERYTHING!!!

Br
Review №71

Great new store. Good layout, good service, good selection.

La
Review №72

I really enjoyed this location and Im sure I will be back as soon as I can.

Co
Review №73

Excellent addition to the Gardendale Area! The owner is very hands on and involved in the store. I needed something for my lawn care business that he did not carry. The owners response was I can have it on tomorrows truck and if its something you need us to carry we will stock it. It is also great to know the are a Gravely dealer and will have an onsite gravely/ stihl mechanic!

St
Review №74

Ace of the south were great, great customer service, and I got a great deal on a toolbox

Sp
Review №75

Worst hardware store I’ve ever been to. Would not even Consider doing a price match with Lowes or Home Depot. Very proud of what they have and you will pay for it.

P
Review №76

Omg my new favorite hardware store 😁

sc
Review №77

Great store staff was very helpful.

TO
Review №78

Good people very helpful nice and clean

Ri
Review №79

Very very over priced

BJ
Review №80

Outstanding service, Great selection

al
Review №81

Very helpful staff.

De
Review №82

Fantastic customer service! Communication, too!

Da
Review №83

Very helpful employees

Mi
Review №84

Very helpful.Workers knew where everything product was at in the store.

E.
Review №85

Friendly folks

Bo
Review №86

New store. Stocked well

Gr
Review №87

Store is new, everyone was friendly and helpful.

Mi
Review №88

Helpful and friendly.

Ra
Review №89

Great friendly serviceGood sale

Di
Review №90

Very Friendly Staff! Incredible amount of merchandise in a beautiful decor!

Ka
Review №91

Awesome crew..

Do
Review №92

Ok

Ka
Review №93

Friendly atmosphere, lots of merchandise!

Br
Review №94

Staff is very helpful

St
Review №95

Very nice and very organized

Li
Review №96

Very friendly staff

Eu
Review №97

Customer service us great!!!!

Br
Review №98

Very friendly staff

Kr
Review №99

Good inventory

Information
7 Photos
99 Comments
4.8 Rating
  • Address:255 City St, Gardendale, AL 35071, United States
  • Site:http://www.acehardware.com/store-details/17475
  • Phone:+1 205-386-3596
Categories
  • Hardware store
  • Home improvement store
  • Paint store
  • Tool store
Working hours
  • Monday:7AM–8PM
  • Tuesday:7AM–8PM
  • Wednesday:7AM–8PM
  • Thursday:7AM–8PM
  • Friday:12–6PM
  • Saturday:7AM–8PM
  • Sunday:7AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
Similar organizations