Josh was the supervisor that assisted me... and made no effort to service just flat out said no. Here is what transpired: In December my store upgraded our office printer. I have a national account through my employer and order directly online and the same gentleman delivers every order. I ended up utilizing the frequently ordered tab on my account and placed an order for an ink cartridge I no longer need (2 actually, because you never know when you may run out and someone in the office doesnt communicate). I called the location that was closest to my home and inquired about returning a printer ink cartridge new and sealed and was told by that manager that typically there is a 14 day return policy for the type of item I was returning. However, he would gladly have me come in and see if I could get some type of credit for it to use in store. I came in to this location since its closest to my place of business and also because I was in need of receipt paper for my store. In hopes of returning the ink cartridge and using any credit towards receipt paper, I made the drive here. The nice female cashier didnt know how to do a return in this situation and called Josh over. Josh stated he can only do it with an order number. And it would be credited in the form of payment originally purchased with. No exception since its considered electronic, no effort ..a flat NO. I mentioned that I simply wanted to return and then apply towards the other item. NO. Ive been in retail management for 21 years. Never is anything final, FINAL. There are ways to accommodate, and make things right. I was returning an item that cost $68.29 online & wanted to buy receipt paper that costs 60.01 online. Nothing more, nothing less. I was not mean, I didnt yell, I was polite and I walked out of there with nothing than an item that is intact that could be sold at full retail value and all I wanted to do was have a great experience and still be able to take care of my business.

Very poor customer service also manager was not helpful at all was just sitting there and not even do his job. Hire more positive employees and get rid of them unwelcoming staffs.

The employees were nice and courteous ....helpful to show around. Though this place is super quiet on sunday midday. I enjoyed that i could go deliver my ups dropoff from amazon.

Employees are always very helpful and friendly.

Amy, Amy, Amy........ cant say enough good things about her service oriented attitude. Can do. Its Amy Can Do For You !!! If theres a will.... theres a way. Thats what I think Amys philosophy is about getting a job done. Crazy thing she is doing 5 jobs or more all at once. The key is her asking you Is this what you wanted or envisioned?. She is there to get the end result you wanted, nothing less. Print & Marketing Supervisor, yes that is her, and she wears it well. She deserves a raise in my opinion by what I see her do in action, multi- tasker extraordinairess !!!! Please Staples make sure your gems get paid like gems, invaluable. Thanks Amy for helping me in my time of printing needs. You are the model for Staples!!! I will be back, for sure!!!

Nicky and team doing great work. She was very professional and other girl always busy working on prints, helping customers. I can tell #Romney set up rely great Office for business peoples. Maybe little to huge but helpful store! One think, #Staples Company should install fan in restroom, those employees and customers certainty deserves!

Really great place to look for office supplies, and the people working there do a great job to help find what you are looking for. The store is always looking well organized and clean.

Excellent!

I had color copies made is some of my work. The charge was .52 each and the copies were excellent. I used a self service copier and it went well

The store seemed a bit older, than others stores Ive been to. I was there to pick up a laptop my Boss ordered for me. They welcomed me, knew I was coming and got my order very quickly. I was impressed with their friendly customer service.

Good prices and large selection. Customer service can be a little better but the overall experience was good.

Customer service is lacking. Theyre not too motivated to help people. Its fine if you know what you want and getting something that is sure to be in stock.

Used business 10 dollar coupon/ excellent service. Superb smiles. Went to show product. Thank you. Will return.

My experience on the photos department was great very friendly & very passionate ☺

50/ 50 on the experience here. Staff is sometimes friendly other time not. Truth be told I have not been here for about 1 to 2 uears now...and that is fine with me.Still if you need an office supply this is the store for you.Good location Harbor and Garden Grove BLVDThanks

I had an outstanding visit.. thanks to Matthew one of the fathers slash sale person great guy great sales person all around great employee s ok thank you staples for having Mathew there and thank you Mathew for being friendly courteous and, informative keep it up with an attitude like that youll be manage in ng your own store in no time

Everyone is so friendly there like family and so eager to help you simply said there all GREAT

Thanks to the employee that help me i was very happy with my visit to the store she help me so much

Amazing !! The blonde girl that works in the Copy Center is really professional and helpful. She is efficient, knowledgeable, and the only employee I trust with any of my projects.

Poor customer service. You will find pretty much anything you need here.

Friendly service....fair prices

My Experience at the StaplesOn 13031Harbor Blvd.Was VeryProfessional ,and top noch Even w/all the customers - She had to deal with AMY got my stuf done and at the counter,in record time,

Terrible experience!wont let you price match and use a coupon at the same time. ass. mgr. said they can only do one!i thought this store changed for the better from the last time (they can only price match if nearby stores have some in stock).there is also a lot of suspicious people hanging around outside!

Poor customer service. Especially the white people here. If you white you good.

The internet is so slow and it would freeze on me i got to my appintment 30 min late because of using staples computers

Super slow at copy and print....

I live in Garden Grove and there is a Staples not far from my place and I took some pictures and I went to Staples to have them blowen up so I could hang them on the wall at my place, but I go to Staples for pens and pencils and note book pads

Good place and nice service

Every time i went to this store for scanning my 11x17 documents, the male staff always telling me to wait for an hour. Does your store have only one machine to scan and copying? and i need to wait for 3 pages of documents?

Very helpful and professional services

Ok fast service

Good service.

Worth customer service, waiting at online order pick up for 10 minutes, not being offered for help. There are at least 5 employees here.

Computers don’t work they won’t give you the money back an it take forever for them to help you

Always great service

This is where you come to find items you cant get elsewhere, and they have friendly staff.

Very friendly and they help right away

Doesnt open until 10 am on Saturday.

I always there is a Staples here. Friendly staff

Good service

Does not open until 9am.

Terribly slow

Copier broken, to slow and dirty.

Incompetence.

Bad bad bad

Nice

Excellent

Staples

Jose Torres help us today he is so nice: D he helped me make my business cards without a doubt it is a good help: D excellent service

Good communication with employees since they ban and they ask you if you need allude poe that I give a like (((Staples))).