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Mattress Firm Oaks Mall
6025 W Newberry Rd, Gainesville, FL 32605, United States
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Sa
Review №1

I had a wonderful experience at Mattress Firm, and Abby was incredibly helpful. She was patient with all of my questions and the time I needed to test out various mattresses. She had very knowledgeable advice and when I was open about my budget she was able to work with that and give me all of the information I needed about financing options. She never pressured me to buy more than what I needed, and she also made sure I was able to take advantage of all of the deals they have going on right now. Also, it’s great that they have the 120 night trial period. That made me feel more confident about purchasing with them.

ke
Review №2

Great sales person. Not pushy at all. Good pricing. In and out very fast and very fast delivery!

Sc
Review №3

Mattress firms associate Abby Hill was very helpful and exercised the most professionalism and personable skills. And because of her, I will henceforth bring all of my future business dealings and purchases to mattress firm. And also because of Miss Abby hills helpfulness and professionalism I will recommend mattress firm and her to all of my friends and businesses. I would at this time like to recommend Miss Abby Hill for the highest commendation possible. I also intend to follow up on my comments and recommendations . Thank you , sincerely , Scott T. James

Ga
Review №4

Mattress shopping is not on my bucket list. I usually get a sales rep who hovers and sweet talks and rushes me into making a choice. But not at this store. This was the 3rd stop on the hunt, and a nice young lady greeted me at the door. She was very kind, professional and let me take the lead when I wanted to. And best of all. She didnt hover. I was not prepared for that. That left me room to lay down, research on the internet and take notes. She returned every so often to make sure I was breathing and answer any questions I had. I took the notes home, as well as my notes from the other stores. And thought it over. Ultimately, I came back to this store because of Abby. I felt heard and informed. Delightful experience. 5 stars. :)

Ji
Review №5

Sales rep Abby was very good and patient with us. She listened to what we were looking for; went through all possibilities for our needs and most importantly she did not rush us into buying the first mattress we tried.Once we selected; she went through all ways for payment and financing.Great service.

Jo
Review №6

Abbey greeted us when we walked in the door, and asked us what our needs were. She directed us to the mattress that we should try to determine the firmness that we would need. My husband is a man of large size, and needs a sturdy, yet comfortable mattress. She gave us many options, and we were finally able to decide what would best work for us.Abbey was very knowledgeable about her products, and I feel that we got a great value on a great mattress.Thank you, Abbey.

El
Review №7

Loved Miguel’s effort to help us find the perfect mattress for the perfect price! He was very kind and patient as we tried to compare mattresses! He was also very busy being the only worker in store but was able to manage his time between customers well.

Da
Review №8

I came to this store after being treated pretty insignificantly by Ashley furniture store. I was in desperate need of a good quality mattress. I was treated amazingly by Miguel! He didnt take advantage of my disparity. He showed me all my options in every price range. Im so happy I came in, and Im so happy Miguel was such great help!

Ed
Review №9

Perfect experience! Great mattress, great price, great service, great delivery!

Du
Review №10

Abby Hill was very helpful. She let us try multiple options and even went online to find the mattresses that were the perfect size for our new daybed trundle combo. I would definitely recommend this store.

Ju
Review №11

I was shopping for a new mattress and after checking several other stores I stopped in at Mattress Firm store # 016038. I was greeted by a very pleasant young lady named Abbe. She helped me to choose the right mattress for my needs. Made me feel like my being a customer was important to her/ the company. It was rather refreshing and made for a pleasant mattress buying experience.

Lu
Review №12

Miguel Hurtado is a terrific salesman. He is very knowledgeable about your product and he made our experience a joyful one. He should go far in your organization due to his professionalism. My wife and I will not hesitate to recommend Miguel to our friends.

ci
Review №13

Abbe was ABSOLUTELY PHENOMENAL! She was so patient (I needed her to switch the mattresses for me to try like 7 different times; and she was SUPER understanding and sweet about it!), incredibly knowledgeable; and she made magic happen to give me the best deal possible! Thank you SOOO much, Abbe! I appreciated your support IMMENSELY!

JK
Review №14

I spoke with Abby who did an incredible job getting us a great deal on the bed. 10/10 recommend asking for her if available. She deserves a raise.

Co
Review №15

My husband picked up the box springs. He said the sales man was extremely nice. The price was good & so was the quality.

Em
Review №16

After my movers canceled last minute, I was left scrambling to find a mattress in Gainesville on extremely short notice. Abbe S. was not only welcoming and kind, but she saved the day by finding me a mattress that I was able to take home on the same day. She was incredibly helpful and worked with me to find the best solution. I can’t thank her enough for all her help.

Ke
Review №17

Good people. Truly.However, the organization has a very oppressive return policy, so be very mindful of what you purchase. Sure, you get a 120 night sleep trial, but should you want to return or exchange during those 120 days, its going to cost you hundreds and hundreds of dollars.... Pretty weak policy in 2021.Shop elsewhere. You can do better.

Da
Review №18

Decided to buy a mattress after the online mattress I bought did not work out for me. It was nice to go to a local mattress store where I could actually touch and feel and sit and lay on various mattresses that would suit my comfort needs. Abbe at mattress firm was extremely professional, patient, knowledgeable, and gave me as much time as I needed to make my decision. The The delivery of the mattress by Ed and Dylan was also excellent, they were extremely professional came on time, and was able to get my mattress in the house with ease. I would definitely use a real mattress store versus buying online.

Je
Review №19

My second time purchasing from this store. Both times were pleasant. Store manager was helpful with no high pressure to purchase. If you want to try before you buy, this is a very good option.

Re
Review №20

Excellent, friendly service by a knowledgeable associate!Louise totally understood my needs and was able to make several recommendations, one of which I entered the store prepared to buy. But among the others that she showed me was one that I believe to be absolutely perfect, and went with that one.This is a store that I would highly recommend with staff that can be trusted.

ju
Review №21

Carlos Brest was welcoming and very friendly. He had a relaxed attitude and listened well to our wants and needs. He made several good suggestions for the right fit and we quickly found the perfect mattress.I would recommend Mattress Firm and Carlos to anyone.

Li
Review №22

We were helped by the most friendly and professional sales person today. Good verity, impeccable staff. I absolutely recommend this store to anyone out there shopping for a mattress.

Al
Review №23

Abbe was fantastic! She knew which mattress best fit my needs. Great customer service, I would highly recommend her!

Me
Review №24

Louise gave me one of the best customer service experiences ever. I initially purchased a mattress online and needed to exchange it. I went into the store to do the exchange because an online exchange had proven to be frustrating. Louise made the exchange seamlessly and quickly. She treated me with respect and I plan on doing all my business with her in the future.Unfortunately, the online customer service portion is not up to the standard that she has set.

Ry
Review №25

Abbe was very helpful and knowledgeable in finding us the right mattresses.

Ch
Review №26

Knowledgeable, friendly, and showed us what WE wanted plus great deal.

Do
Review №27

Very knowledgable, friendly & helpfulNo pressure to purchase, nor a rushed feeling

Ni
Review №28

Abby helped my wife and I find a mattress and adjustable frame that is perfect for us. Highly recommend!

Da
Review №29

Abbe was a great help saved me a bundle and was very nice. Got what I was looking for but better and for less. Would highly recommend this store.

Jo
Review №30

Been a while since my last mattress purchase. The new mattresses are hybrid and offer so much more. Louise walked us through various mattress designs with their options. She was extremely knowledgeable of the product line, answered all our questions, was very pleasant to work with no high pressure sale effort. I highly recommend this company and for sure, ask for Louise. You’ll be glad you did.

La
Review №31

Thank you Abby and Mickey. You 2 ladies are ROCKSTARS!

Ka
Review №32

Adde was to great help, Gainsville 32608 store was awesome!

We
Review №33

I can not remember the ladies name that helped me, but I love that she took her time helping me find the perfect mattress! Very informative! She had a great personality, extremely friendly! I cannot wait to get my new bed! Thank you so much!

Gi
Review №34

Carlos was incredible!! He narrowed down exactly the mattresses I needed to try out. There were just too many and too varied to try them all!! He was so patient and most professional!! His knowledge of each mattress was most impressive. He did not try to pressure me in any way. I am so pleased with my new mattress!!! It is everything that I had hoped it would be and the price was very reasonable!

Fr
Review №35

The staff was super friendly and a great help

Pa
Review №36

Abby was very knowledgeable. Stayed with our price range. Second time we have used Mattress Firm. Very pleased with results

Er
Review №37

Dealt with Louise and she was wonderful, helped us pick out the right option for us at the time based on our criteria. She was a pleasure to work with, Highly Recommend visiting and weighing your options.Service = 5/5Mattress =TBDEric T.

He
Review №38

I work with Jose at the Newberry Rf location. He was amazing! He listened to what I wanted and did everything he could to make sure I got the best deal possible. I am still currently waiting for the delivery of my products which was scheduled only 5 days out after purchasing. He reassured me that this is an easy process also & Im looking forward to my new mattress and base.

Ky
Review №39

Paige and Carlos are so awesome to work with. They made by a bed exciting. Super excited to sleep in my new bed with the adjustable base

Ka
Review №40

Louise was great to work with. I brought my 9 year old in for a mattress and gave her some parameters. She found 3 different mattresses that they had available to take home same day for my daughter to try. She pulled out each one and my daughter chose her favorite. Louise is efficient and knowledgeable and a joy to work with!!

Ro
Review №41

Had a really good experience with Louise, she was upfront and was willing to work with me if need be. Great customer service and also kept me in my price range, didn’t try to up sale me or anything. Definitely getting my service again when the time comes.

Ze
Review №42

Louise B is awesome, professional, and practical!She was knowledgeable and we are very happy with how we were served. Louise is a fine employee.Selection is wide, credit applications flex for all situations, and just truly simple way to go about it.

Ca
Review №43

Clean store, great service, and very knowledgeable staff. Spent the afternoon working with Carlos, who was incredibly helpful with assessing my needs and pointing me in the right direction. His patience when dealing with me and understanding of what each product had to offer was impressive and a welcome change of pace, and hes the reason this was my only stop when shopping for a new mattress.I recommend this store for anyone looking to upgrade their bed and nights sleep.

Li
Review №44

Louise Brescia was very helpful. She was insightful and assisted us fully during the delivery and installation - despite some delays on the part of the mattress delivery.

La
Review №45

Wonderful experience! Carlos is so knowledgable and personable. He took the time to really walk me through what bed was best for me. And he was so patient with my endless questions and indecision! Unlike other experiences I have had, it didnt feel like he was just trying to make a sale. He was really dedicated to helping me find what bed would be just right for my sleeping style and my price range.

Pa
Review №46

Louise Brescia is the best sales associate. She listens to you to find the Best value for your money. She takes the time to Find the perfect match for you

Ki
Review №47

Very good experience. Abby was very helpful abs pleasant.

An
Review №48

Great service! Louise B. was very attentive to my needs and was very kind and encouraging. Highly recommend this store and this associate!

Ca
Review №49

Employees at Mattress Firm are very friendly and helpful customer service is great I appreciate all the service that they did for me thank you

Ra
Review №50

Abby @ Mattress Firm in Gainesville was great!!

An
Review №51

Carlos was very informative and friendly. My husband and I were encouraged to find the right bed for us without any rush or pressure.

Ka
Review №52

Great customer service & great prices!

St
Review №53

Carlos was incredibly knowledgeable and helpful! It is clear that he is a fantastic employee. Thank you Carlos!

Fe
Review №54

Abbe was super helpful and friendly. She very knowledgeable and made sure that I was getting a great mattress for my lower back pain. Super sweet lady. Highly recommend.

Co
Review №55

Miguel was hugely helpful and professional over the phone service. Directed me to a sister store that had what I was looking for.

Ma
Review №56

Abbe was very knowledgeable and helpful. She answered all of my questions and made great suggestions for the best option for me. It was a pleasant shopping experience.

Sa
Review №57

Abby was the bomb. Super patient and friendly

Di
Review №58

Louise Brescia was extremely courteous and knowledgeable!! She was able to answer all my questions I recommend that anyone visiting this store ask for her personally.

La
Review №59

The selection of mattresses was great, but more importantly the service was wonderful, thanks to Louise Brescia! She was helpful, knowledgeable and a real pleasure to do business with!

Ja
Review №60

Had to return a mattress I bought online and Louise was able to make it right.

Al
Review №61

If you are looking for a great mattress at a low price, go to this Mattress Firm and talk to Abbe. She was extremely helpful and got me what I needed very quickly. Best mattress salesperson I have ever dealt with, and I have bought plenty of mattresses!

Al
Review №62

We had a great experience here! When we walked in we were immediately greeted by Louise. She walked over and asked what we were looking for and a price range. She showed us some excellent options and was very knowledgeable about each one. She helped us to pick the perfect mattress and set everything up for delivery. There was even a little play set of Legos to keep my son entertained while we shopped around. Can’t wait to get our new mattress!

Gi
Review №63

Carlos was very attentive and with a few questions knew what type of mattress we were looking for and steered us to the various display models.He then stepped back and let us decide which unit was best, which we appreciated. His no-pressure approach was most welcome.Once we chose, he quickly setup the delivery and answered any lingering questions.By the way, we shopped around town and the Tempur-Pedic set was $300 less at Mattress Firm.

Br
Review №64

Thank you Abby H. For an amazing experience

Ly
Review №65

Louise was very helpful!! We knew what we wanted when we walked in. She got us in and out in no time. Thanks 😊 so much.

ma
Review №66

Mrs Abby was great sales person. Attentive. Knowledge.

Hi
Review №67

Worked with Louise at Newberry Road store in Gainesville, Florida... she was very knowledgeable and helpful! No pressure- just informative and friendly.

Er
Review №68

There was only one salesperson in the store, and he did an awesome job balancing multiple customers and giving us all the attention we needed. We got a quality mattress on sale, and they had it in stock so we could take it home with us. I would definitely shop there again.

Ji
Review №69

After doing a fair amount of online research about various mattress replacement options, my wife and I visited with Michael Schumers, the sales rep (sleep expert) at the store. Michael was very helpful, responded well to our questions, and made some very good recommendations based on the information we provided. We left at closing time and told him we would see him the next morning. When we arrived today, Michael had gotten authorization to proceed with the transaction based on the terms we proposed. We finalized the purchase quickly. We felt good about the entire experience, especially Michael’s professionalism. He is indeed, a pleasure to do business with.

Ch
Review №70

Our fantastic salesperson, Abbe Sprouse, helped us find a mattress that my husband and I both loved.

Au
Review №71

Fast service, was able to find a mattress that fit my needs quickly. Staff was friendly and knowledgeable.

Ni
Review №72

Michael and Carlos did an outstanding job fitting me to a perfect product that met every expectation I had when shopping. Highly recommend asking for both of them!

Sh
Review №73

Abbe S was wonderful and we are very happy with the Tempurpedic mattress that we bought.

Je
Review №74

Great service!

A
Review №75

It’s hard to find such great customer service these days. I called ahead to check stock the girl was very friendly and knowledgeable, and she had everything ready to go when we got there to pick up. She was super helpful getting the mattress tied to the car, and really friendly. Great transaction.

Ca
Review №76

Carlos was very insightful and helpful. It only took a few generic questions before he was able to provide us with enough options and information to make a well informed decision in our purchase of a new mattress. In all the entire experience took only 30 minutes. Would highly recommend this store to anyone in need of a new mattress.

Ka
Review №77

Abby at the mattress firm off newberry road worked to get me and my husband the perfect bed! She was super sweet and attentive to our needs.

Jo
Review №78

Very good customer service

Ka
Review №79

Gigi provided my mother and I amazing customer service! We both have lupus so finding the right bed is very difficult but she found exactly what we wanted and laid out all the financing options that were available. She made the experience enjoyable and we will be back in the future for news beds for everyone else in the house!!

Ka
Review №80

Store Manager Michael Schumers went above and beyond in customer service with a willing to help attitude and providing expert opinion without heavy sales pressure. Very satisfied customers here.

Ni
Review №81

A+ treatment from the sales person. Easy and quick process. We got an amazing mattress and base to come with it!

Ke
Review №82

Paige Anderson is amazing.! She took the time to find the appropriate bed and frame for me. Paige was very thorough with the description of particular beds and services.

El
Review №83

A mattress is the most important purchase you will ever make for yourself. Its directly connected to how you feel and to your health. If you are in need of a new mattress, come see me at the Mattress Firm on Newberry Rd beside the mall.Let me work with you to find the bed of your dreams at the best price for you. That is my promise to you! YOU ARE MY NUMBER ONE PRIORITY!I can also help you find the best option at the best price for children or guest room beds.

L.
Review №84

Elaine at Newberry rd store in Gainesville was very helpful. She helped us find a great mattress in our budget. She did not try to up sell us, which was much appreciated. I was surprised at the good quality of mattress in a somewhat budget price (under $800) range.

Ma
Review №85

I was very indecisive but Michael was super patient with me! I went for three days in a row trying to decide. After a lot of research and trying, I got a very good deal without ever feeling pressure to buy. I am very happy and I would totally recommend it

Ca
Review №86

Elaine was our sales rep and she is beyond amazing. She spent the longest time helping us to pick out the most wonderful mattress. Our first new mattress in 20 years! Elaine walked us through every possible option available and we chose a bed that is a dream; we love it! Sleeping in now :-) no backaches, no snoring (adjustable frame) off the cpap, loving life!! This is a top-notch company. They carry traditional, foam and TempurPedic products for you to try. Delivery was a breeze; they removed the old mattress and set everything up on our new head and foot adjustable frame (split king so that we can each have our own adjustments!) Thank you so much from very grateful customers!!

Wh
Review №87

I had an amazing!!! Experience with Kay today she should get a raise!!! She’s very nice, patient and caring. She makes sure you get what you want and what’s at your comfort level. And she stayed after hours to make sure we were satisfied with our order!!! It was very clean and organized.

De
Review №88

Emerald was great ! She explained to us everything on details ! She let us try mattresses without pushing us to buy first mattresses we saw. Billing and credit was no hassle at all. She made us feel so comfortable! We will go back again to Mattress Firm ! I recommend the store and Emerald !

Ca
Review №89

Michael helped us find a king size mattress that was affordable and could be delivered quickly. He was great, awesome customer service and he gave us great information. Would definitely go back to this store if I need another mattress in the future.

Pa
Review №90

I did not actually end up ordering from Mattress Firm Oaks Mall, but I wanted to leave a comment anyways. Gigi was so patient and kind, no high pressure sales, she let me look at my own pace, ask questions at my own pace, when I started to have issues with my payment due to a restriction on my bank card. She offered me several options for payment. Even though I did not make a purchase, I would highly recommend them and their customer service. If in the future I decide to purchase it will definitely be from Gigi and Mattress Firm.

ch
Review №91

Ordered bed 2 weeks ago. Delivery date 06/02.Manager of the day called my husband an hour ago to cancel and extend delivery until 06/17.Im guessing they knew way before an hour ago that it wasnt coming. Regional Manager says its the manufacturing issue and has delayed a lot of deliveries. Wish the Manager of the Day would have told us the day we were shopping.Cant reccomend and still looking for a bed.

Ka
Review №92

I recently purchased a mattress from Mattress Firm on Newberry Rd., Gainesville, FLI worked with Elaine.She was both professional and courteous as I am wheelchair-bound.She took the time to listen to my needs and wants.She was very knowledgeable about the mattresses and the base as I needed and an adjustable bed.I highly recommend Mattress Firm and Elaine to cater to are you are bedding needs.

Re
Review №93

Friendly sales staff. Welcoming,

Mi
Review №94

We had a great experience working with Emerald and Elaine. They spent a lot of time educating us and understanding our needs and likes. After spending a few hours with us, we ended up getting a great mattress and with a great deal. We would highly recommend Mattress Firm to our friends and will shop there again.

ke
Review №95

Had an excellent experience at Mattress Firm. The young lady Gigi was wonderful. She took out time to explain the products and the best fit for my husband and I. Very patient, professional and knowledgeable. I purchased a mattress...so far so good. Thanks for the experience Gigi.

Cy
Review №96

Gigi did a great job helping us make our decision and was very knowledgeable. Very patient and pleasant to work with! Thanks for all your help :-)

Sh
Review №97

I bought the mattress from the sales associate Kay. She was very knowledgeable and help guide me for a well priced mattress for my guest room. My son just slept on it for four nights and raved about it. It fits inside my Murphy bed great and the mattress is queen size. Highly recommend this store and Kay

Ma
Review №98

Came in for a great deal on a pillow I saw on the window. Had a great conversation with the employees and they got me just what I wanted without trying to upsell me or push anything. Great people to do business with!

Jo
Review №99

I would like to thank Kay and Mattress Firm for the great service that I have when I was buying for a mattress for my son. Kay listened and understood my buying needs very well and was very helpful in providing feedback regarding all the available options. Kay showed an outstanding knowledge. I was also impressed with her multitasking skills as she was talking to other customers, answering the phone, and helping me almost at the same time on a busy Sunday afternoon. Thank you again for providing a service with excellent quality.

Br
Review №100

My experience at this Mattress Firm was phenomenal. I went in unsure about what I wanted, but Josh helped me come to a conclusion on what would be best for me. He did not push me at all, but instead allowed me to take my time and explore as many mattresses as I wanted. When it came time to make the purchase, the price could not have been better. Josh worked with me to ensure that I was happy with the items I purchased AND with the price I paid. Would definitely return here.

Information
9 Photos
100 Comments
4.9 Rating
  • Address:6025 W Newberry Rd, Gainesville, FL 32605, United States
  • Site:http://stores.mattressfirm.com/fl/gainesville/mattress-stores-gainesville-fl-6738.html?&utm_source=Google%20My%20Business&utm_medium=organic&utm_campaign=GMB&utm_term=jacksonville%20fl&utm_kxconfid=uflnw2ovk
  • Phone:+1 352-331-6266
Categories
  • Bedding store
  • Mattress store
  • Bedroom furniture store
  • Furniture store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:12–6PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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