They were great to work with. From the salesman to the finance. It made getting a vehicle smooth!

Dave, the Service Manager, helped us out tremendously and we cant thank him enough. We were traveling out of town and our Terrain was having issues, he was able to find the part needed and had us back on the road. We appreciated his prompt response to our calls and explanation of what was needed to fix our SUV and overall service. Thank you Dave again!!!

I needed an oil change and tire rotation. I simply made an appointment online. It was easy and the service was excellent!

Wonderful experience with Front Royal Buick GMC! William Wright and his team were so helpful and supportive throughout the entire process. I highly recommend them!

This review is long overdue. In December of 2020 I needed to purchase a new car and was very apprehensive about it as my husband had always done this in the past, and did not really know how to go about it all beyond choosing the one you wanted. Anticipating a stereotyped, slick, high-pressure salesman, I was so pleasantly surprised and relieved to meet and be helped by their salesman, Zach White! He is so sweet and friendly and easy to communicate with, and was so patient and helpful in walking me through the process. Everyone is genuinely friendly and I am so glad to have a dealership that I can trust so close by.

Came in for one thing only, to buy a reliable used vehicle from the DEALERSHIP and so I did I got a 2015 Chevy suburban LTZ. Look the service was good, people were nice and helpful but I’m upset about the fact that not even a week went by for the suburban to get a check engine light and service suspension and service driver assist! And not to mention I need a new catalytic converter, Nobody wants to see that on the way to vacation on a 2015 vehicle. All I’m saying is these problems should have been taken care of before it was posted up on your website for sale. Now I’m being charged over 3.5K for these issues to be fixed parts and labor! I’m upset with this dealership for selling me a fixer upper and not a ready to go car. I will be fixing these issues myself as I am mechanically able. Will not be buying any more vehicles from this place.

As soon as we met Vinny and Josh we knew this was the dealership we wanted to work with. We had been to several others and just werent being listened to. Vinny and Josh listened, cared, and answered every single question we had. And we had a lot. After the sale theyre just as helpful! All of the staff was wonderful through the sale process and I highly recommend this dealership to anyone looking for an easy, happy vehicle purchase.

The staff and sales people make you feel like family. They make every effort to make you feel welcome. They know their cars.

Devin was very patient with me and helped me with my first car buying the guy does that the financial part helped me get the best rate

Great staff! Will definitely be back the detailing department needs work though!

Always prompt and efficient with their time!------I would not go anywhere else--------

Went in to get oil changed. When they finished and brought my truck back it had a 4 inch scratch on the door

Good sales people no pressure and finance was very easy to go through and

The dealership made this transaction more difficult than it needed to be. Phone/email negotiation worked fine. The vehicle was in transit when purchased but Front Royal would not the paperwork remotely. Every business can complete paperwork remotely in 2021, except Front Royal. Deaven made the 3hr drive to complete the paperwork. This was great service but unnecessary. Also during the transit period there is zero information about the status of the vehicle for planning purposes. Deaven communicated fast and with the best information she had; which was usually not much. In the end, the vehicle arrived at the far end of the 2-4 week expectation and was delivered by Deaven (3 hr drive) which was very good service on her part. Overall, everything worked out, Front Royal could work on the process and communication to make things more smooth. Deaven was excellent to have as the go-between.

Front Royal Buick GMC made it so easy to get in a vehicle THAT DAY! They made the paperwork process super simple and made sure to explain everything to me. Even if they didnt, they make me feel confident enough that I can give them a call if I ever have any questions. Thank you so much to the sales team! I love my new Encore!!

Kendra was the very best. Appreciate all she did in an expert manner.

The service department is excellent. Courteous all the time.

Excellent, thorough service. Dan and they team took the time to explain an issue with my tires in detail, much appreciated!

Everyone showed great customer service. The service was done in great time. Thanks to the technician that preformed the services to my GMC. The whole staff is awesome.

Friendly. Courteous, helpful on all ways possible.they went above and beyond to help us. Will definitely go back there and tell our friends about the excellent service

I called and Talked to Josh Comaus and had conversation with what I was looking to do in terms of upgrading to another vehicle, after a few Days Josh called and said he had some options so I stopped by the store and after a short period of time we met in the middle and I picked up my new truck that next day. I do like the small town feel you get when you visit the show room. you have a very good staff that makes the customer feel at home. And Josh is a keeper.

2 1/2. Hours was a little much for oil/rotate and upgrade radio. I do understand that there is a help problem

Professional. Extremely fast in finding the vehicle I wanted. Made everything incredibly easy.

Everyone was extremely helpful and friendly Zach Atkins was very knowledgeable about everything and helped me to get the truck i have always wanted!!!! Thank You Zach!!!!

Purchased a 2020 Kia Optima back in October, love the car so far. Zack White was great to work with, no pressure to purchase and answered all questions. Everyone at this Dealership was great! All the other sales reps were friendly and helpful. The gentleman in finance was very helpful explaining the different finance options and extended warranty options, never felt pushed to purchase anything. Everything was explained in detail. I would definitely recommend Front Royal Buick GMC to anyone looking to purchase a vehicle.

Ben absolutely killed the sales process nicest and may I add cutest of the staff...untill I met Scott and Derek talk about the managing dream team some guy named josh was there but he was in the shadow of these two goliaths of customer service between Ben Derek and Scott I felt like I truly was at home in the purchasing process all in all I will be back

Got a fair deal on my trade, got the exact truck I was looking for, and the dealership felt like a mom and pop business. Great people, they seemed to really appreciate my business.

It’s so hard to find genuinely helpful people these days. I found plenty of the them at Front Royal GMC. I feel like I’ve known the sales and service folks there for years and I have only been there twice in my life. The service manager drove me to my doctors appointment and then picked me up while my Yukon was being serviced.

No Problems at all. Done in a timely manner. Tech took me back to shop and showed me exactly what was found which I really appreciated.

The salesman Vince was very helpful and the floor manager is a pro. Great service, they worked hard to get us on the road again.

Overall, great experience. Vinny (salesman), Josh (sales manager) and Dan (service manager) were all great to work with. We arrived with a truck we were looking for from the website, were given a good price for our trade in, and are happy with the deal we negotiated. When some of the accessories were on backorder, they provided a rental, and really went the extra miles to deliver our truck to Alexandria when they were installed.

Deaven was awesome to help me fine the right car plus she worked in the rain for me. It was a great experience

This employees in this dealership do not wear masks and do not require customers to wear masks. Our son had Covid and was hospitalized. He had no idea where he got it. I take this very seriously and had we known that this dealership did not follow CDC guidelines, we would not have gone there. Also, our salesman promised that our vehicle would be detailed when we brought the title to our trade in but when we brought the title at the agreed upon day, he brushed us off and said “this is our busiest day. We’ll have To reschedule.”

Great experience all around

Buyer beware, sales staff is a joke. New truck was never delivered as promised and they do not return calls. GMC should be ashamed!

Good service. People are nice.

This review is solely based on the experience of customer service of my purchasing experience and not the price/purchase. I purchased a new vehicle from this dealership which was a pretty straightforward transaction bc I didnt have to deal with the financing etc. It really shouldnt have taken that long, but the whole process ended up taking up half of my day, which really speaks of the efficiency of the salesman I worked with.To give you an example, we waited for 45mins for the paperwork to be done while the truck is getting cleaned/detailed, which is fine, but in the meantime instead of getting the spare key and instruction book and all the other accessories ready, our salesman did nothing and we ended up having to wait around another 30 mins after the truck is ready to leave the store for him to hunt down the book and spare key. I think they do give a fair price, but Im definitely not impressed at their customer service. Cant say they have the sharpest folks working there.

Zach was GREAT! The staff was friendly and didnt make us feel pressured. They were efficient at getting the paperwork done on the exact truck that we came in to look at. I would definitely recommend this place to anyone looking for a new vehicle.

One of the better experiences I have ever had purchasing a vehicle. The staff are as friendly as it gets. There’s no back and forth BS where they are trying to squeeze every single penny out as possible. This dealership actually wants to earn your business and see you come back. Scott, the manager is a class act. I spoke to him on the phone prior and he lived up to all his assurances when I arrived. Vinny was our salesmen and he was awesome. Very personable, friendly and has a good sense of humor. That guy worked his tail off for my sale so I can only image how hard he works on a daily’s basis. Give this guy employee of the month PLEASE.

Very polite and friendly dealership. Always had great experiences with every department. Would highly recommend.

This was the best experience I’ve ever had at a car dealership, thanks to Josh Coumes, and Zachery.... my wife and I couldn’t be happier, thanks for everything

Josh and Gabriel were great ambassadors for the GMC line and made my purchase of a 2021 Sierra AT4 a pleasure. I will recommend them.

Bryce was great!!! He listened and identified what I needed and found me a better vehicle than what I came to look at in the first place. Great staff as well. I would recommend Bryce and the dealership to anyone and plan to buy future vehicles from them.

Great service department. Efficient and friendly. Make good coffee!!

First, a sign on the door said it’s required to wear a mask when entering the service department. That’s Good! However, nobody, I mean, none of the employees were wearing a mask leaving me at risk! All talking and yelling back and forth at each other. For this reason alone I will not be back!Second, the service representative was difficult to work with. I felt he was looking down on me and made me feel as if I didn’t know what I was talking about.Last, all I asked for was an oil change. Just had new tires put on the truck and I told the rep this. When I picked the truck up, I questioned the cost, and I was told, again in a condescending manner, that it would be 20 dollars more at Jiffy Lube. After further discussion he told me it was a package deal that included tire rotation. Again, I didn’t ask for that as I had just put new tire on the truck 12 days earlier. Then the rep lowered the price. What a pain in the rear dealing with this representative.I don’t know why all the changes of personnel, but Adam who use to take very good care of us is no longer there and many other new faces. Sure miss them. I feel this dealership can no longer be trusted, sorry.Guy Frank

Michelle was outstanding! Absolutely the best experience I ever had with a dealership. I will definitely be recommending her and the dealership to everyone and will be a return customer!

We went in looking at the AT4 Acadia. We were given an estimate sheet to review. We decided to have our credit checked to see if we fell within the estimate sheet. We were told to sign it that we agreed on the trade and rebates. After waiting for a while we went back to talk to Scott who started by asking if we had questions. I said yes what is our monthly, he provides me with the registration for the new suv that we have not agreed on and told me my tags where switched. I said I never agreed to this. Then talks about warranty still not saying what our monthly is. After telling me I said we would think about it. He tells me he was told it was a done deal. We said no, we never agreed to anything. After some attitude around it we got the tags switched back. We thought it could have been a misunderstanding and looked at another option which was never provided to begin with. We decided to not go with that one either. We were informed that Josh and Scott tried to be sneaky with our second deal. Never again. We had a much better experience when it was Previous owner.

Easy to work with. Great experience all around.

I purchased a 2021 Yukon, one would expect the the car to shine like new money, there was paint on the tires, stickers on the windows, little round colored ones.Nathan did a OK job cleaning the outside, but he shouldnt have to do that, the dealership needs a Detail person, this was my 2nd purchase there and will be my LAST. The car comes with rear video monitors BUT no one knows how to work them, no one set up Onstar, no one went over the features. And the finance dept is a JOKE, she must have been a fill in person, she didnt even know where to find pens so we could sign. I specifically requested that the paperwork be ready when I arrived to pick up the vehicle, as I was paying Cash and a simple trade-in, yet I was there for 3 hours. I have purchased MANY new cars over the years and have always had no complaints. These comments are for the DEALERSHIP... not the sales person Nathan, he is only taught their procedures but its sad that the dealership has set such LOW standards.

Great customer service and fast.Appointment at 11am oil change and tire rotation out in 48 minutes

I was approved for a vehicle on another lot earlier that day. I found this one that had lower mileage and got me curious.So me and a family member went to test drive it. Granted the vehicle was nice and etc, but the salesman was condescending. I was made to wait and wait for credit check and it was peculiar due to me being approved elsewhere with no issue. They then told me they wanted 3k down and DID NOT tell me what the car loan would be or interest. I got up and walked out because they were not open and honest with me. Considering he said five other people looked at it, it made me wonder if they got treated the same way. I had never been to this lot before in the entirety of me living here. I do not intend to return.

Great experience, everything was as promised. Thank you

I worked with Zach White when purchasing my Buick Encore. Zach was incredibly friendly & professional. He & the team at Front Royal Buick went above & beyond to get me in my car at the price I needed to be at. They gave more than any other dealer on my trade as well. Pete in finance is incredible. They were both very caring & listened to my needs. I look forward to working with them in the future.

Bought a used car from them. Kendra was super nice and very understanding. She took care of few issues we found in the car. The best car buying experience.

Parts dept rocks!! They got the part I needed (door latch)to fix my driver side door in 1 day when another supplier failed to deliver and another dealer estimated 3-4 days.

There were items needing repair. The service dept. offered good options to get all my repairs completed.

Very professional, answere3d all my needs

I have been a loyal customer since 2003.Sales department to the Service Department has always delivered outstanding customer service!It is nice to know a dealership of this caliber still exists in the world we live in today...Thank you to everyone at Front Royal Buick GMC!

Took quick care and diagnosed problem accurately and honestly. Why was I charged $49.95 for an advertised free alignment check?

Stay far away! This place will rip you off and Buick Encores are Korean junk.My mom bought a 2015 Buick Encore here. It has less than 60,000 miles. So far, it has needed nearly $4000 in repairs.Today my mom paid them $746.05 to replace an air conditioning hose. Yes, a hose. The part number is 42588258 and GM has the part listed on their website for 40% less than what they charged my mom. To replace a hose, they charged her $530.21 for labor.Dont throw away youre hard earned money. Go somewhere else.

Josh is such an amazing person and he was so helpful with finding my husband and I not 1 but 2 vehicles! He actually listened to what we wanted in our vehicles and did an awesome job with helping us stay within our payment range. The finance officer was fantastic also, got us some really good interest rates and gave my kids candy. All in all, both the best experiences I have ever had at any dealership! PLUS I was only there for 4 hours each time! Which was the fastest ever!!!!

Great place to have your vehicle service. Friendly Staff and great service.

We drove 90 miles yesterday to buy used truck. They had it priced better than any of the dealers closer to where I live and were more than fair on my trade in. Zach, Scott, and Pete made the buying experience simple and easy. I highly recommend Front Royal Buick GMC to anyone in the area looking for a vehicle.

Service was excellent, as always, and they gained a new customer because of it - my husband.

I had a great experience buying my 2019 Hyundai Elantra from Bryce! He helped me find my perfect vechicle, answered all my questions and concerns, and made the whole process positive and easy. Thank you!

Very friendly & easy to work with. GREAT PLACE! Ask for Nathan!

We would like to thank Trevor and Kendra for all they did to help us purchase our new vehicle. Kendra was very personable and easy to talk with. Thanks again for all your help!

I always bring my car there and always get honest quick service

The people are great and so is the service.

Go see Amber Spaid for sales, she goes above and beyond to help her customers like me. Honest she is.

Great Sales Department and Process from the onset. I purchased a previously-owned vehicle on January 2, 2019. Very satisfied with the entire process, meeting the dealership personnel, etc.......trade, finance, hospitality......Thank you for making this transaction very pleasurable. I really enjoy my new vehicle. 5 STARS!

I had a amazing experience with Josh and Jennifer today. I came in with a near impossible situation and they made it possible. I drove away today with a reliable car that i can get to and from work with ease. Thanks guys you guys are amazing and truly helped me and are my life savers

I have always had wonderful service and have always been able to get an appointment.

Very polite and accomadating

Very nice people. Go out of their way to help you in everyway. Thank you so much for spending your time on me.

Hands down the most incompetent dealership Ive ever dealt with.

Purchased a 2015 Jeep Wrangler this past week. Great overall atmosphere. All of the employees are nice and welcome you with a smile. My sales person was Trey, he was very nice and attentive. Pat was great also, he got me the payments I wanted and was great to work with. My overall experience was awesome, and I’d be happy to refer any of my friends here.

Purchased a gently used car here and have been back for oil changes and tire rotation. I schedule the service appointment online which is convenient. The waiting room is clean and comfortable and service is quick. I never have to wait. Staff is friendly, knowledgeable and helpful. Thanks Shenandoah!

Always great service.

They will go the extra mile

Really like these guys. Shopped around at other GMC, Chevy, and Ford dealerships but these guys really went the extra mile to get me the best deal. I will buy from here again when its time for a trade in.

Everyone was awesome to work with. Josh is very help.

Fantastic group of technicians fair prices always very helpful ! Keeps owners well informed of work progress

I wanted to give an excellent rating to Jonathon for helping me figure out what my non-negotiables are in a potential vehicle. Even though I didnt purchase the vehicles I test drove ... it wasnt Jonathon ... the inventory didnt fit my needs.I will suggest to anyone looking to buy or just test drive to in order to see what features he/she wants ... drop by this dealership and ask for Jonathon. You wont be disappointed by his attentiveness.

We had the best experience purchasing our new Chevy equinox from Shenandoah motors. The service was excellent! Ill be going back for any future vehicle!

Shenandoah Motors is absolutely great. Everyone is friendly courteous and highly professional. They have become my default-choice for all things automotive.

Top tier dealership with the best staff

The service technician, Daniel Rotchford, is one of the friend list, nicest people Ive ever dealt with. Trustworthy as well as able to explain what needs being done. Best mechanic Ive ever dealt with hands down!

Traveling back home to PA from Georgia we had a major warranty break down with our 2015 Sierra. I called Adam and he had the truck picked up at the shop we stopped at. As soon as he was sure it was under warranty he made arrangements with the rental company that we had rented from but they couldnt bill GM direct but we were told if we paid the 9 days that we would be reimbursed. We havent received that yet but I am sure we will. When we picked the truck up Adam and everyone there were very nice to us and the truck has run well since getting it back. Got right in it that day and drove back to PA and it worked well. Thanks again to everyone there. Johnnie Florance

The people are very friendly and helpful, I went in to get parts for a car Im working on, it took some time but they stayed with me and we got everything ordered with no problem. Great people. And service.

This dealership restored my faith in dealing with dealerships on issues and warranty work. I was at my wits end with my vehicle and the dealership I purchased it from in Winchester, but Shenandoah GMC will be our families new dealership from now on!!!!!! Amazing customer service and as a FEMALE I felt respected, listened to and valued. THANK YOU!

Had a great experience trading in our and buying a Suv here. The employees were all very friendly and courteous. We dealt with Jason and he was a pleasure to do business with. Would reccomend this dealer to anyone! Thank you!

Excellent from beginning to end !

Kendra is very kind, helpful. No pressure to buy anything. Good service dept too. Seems to have a selection of quality used vehicles as well as new.

Always on top of repair work. And do not try to sell you on work not needed. And are responsible on price.

If you want savings, this is the place. No hassle, check out is great and FAST.

I came in here a few times looking at an enclave. My salesperson, Mike, was very nice and attentive. Whenever his boss, Brian, got involved in the sale I felt cold shouldered and bullied. He would not listen to my wants or needs and continuously pushed me into an overpriced used car. Not one of my visits did he act like he wanted to close a sale or even try and work numbers. I guess they dont want the business...

Since weve moved to Virginia our whole family goes through these guys. We always get good quality vehicles thanks to Kendra. She will tell you right up front is the vehicle youre looking at is worth it. She is also one of the nicest people Ive met and highly recommend her to anyone looking to buy from Shenandoah GMC.

Very helpful

Patrick was such a pleasure to work with! We had such a wonderful experience and we will be back to get our family vehicle !! I would highly recommend going to get your next car from them!! :)