Very bad shopping experience. We were looking around for some shoes did not find what we were looking for! So during the time I was looking several reps came up to me and offered some clothes that they had on sale. So I picked up a few jackets that were on sale for 24.97 org price was 50. So I get to the check out. The stuff I got did not ring up at the ticket price that was on tag. I asked to talk to a manager, the great said the store can not honor the price due to some paper work price change? How is that the customer fault? That the team failed to update the price change update. But yet they have reps offering those items walking around to offer to customers. Just got the old bait and switch. So the great came do not introduce them selves or greeted me. Just said He can not prove match it but would give me 10% off the 50 price. He never showed empathy or even tried to offer a great customer experience So I asked why he was reps walking around offering g those priced items to customers if the price is not right. He said to hustle people. A few reps where getting cash app money for some Jordans that just came out that day I said why are you letting your workers do that? He did not reply. What other shady things does this mgr let the reps do! So I asked again please match the sale price he said no. So I asked for a Business card. He said he does not have one. So I asked again are you sure you are a manger he said yes very rudely. What kind of store manger does not have a business card. So I asked for his district mgr name(Gabe) and contact info. He refused to provide me with that information. So after a few mins he did find a business card and wrote his name and his district mgr phone number. Only to find out it was the stores phone number that no one will answer. So I have a family of 5 that always insist to shop here spent thousands of dollars here since the store opened a few years back. But they have lost my business. I will share this experience with every one I know at 5g speeds

Loved the atmosphere and vibe of this store. The staff were great and got me enthused about being there. The selection of shoes, socks, and other attire is great. Good quality items at reasonable prices. Will definitely be returning and doing a lot of shopping, hope you would take my suggestion and pay them a visit as well.

Love this store. Always get my sons shoes here but but they nvr have my little ones size

Damien and Corey were awesome, super helpful.

There is a employee named tyrone I guess he was very rude to, because I was recording a pair of shoes

The gentleman Chris, working the in the front was very helpful. I had an issue with my shoes and he was able to help me with better shoes and he was great customer service. Thank you.

If I could put no stars for this review I would.I was waiting outside for my boyfriend to come out of this store and I notice there was a raffle going on, I ask the young man what is it for he said its for some free Jordan 11 I did ask him what do I have to do, he said nothing just put name, number, and shoe size on a red ticket and if I win they would call... surprisingly I won, I go to the store to pick them up just so the cashier tells me I owe them $200+ for the shoes. I told her no one told me that, she just said well this is how the raffle is. Waisting my time and gas for nothing. And they also have some employees giving out employee discounts if u cash app them $$!

I wish I could remember the lady who helped me But she was awesome and extremely Patience and kind with her opinions when I asked for them. , I bought two pairs of shoes because of her Contributing help .

We come here every time we visit Houston. Great selection of shoes and our sales associate Austin was great. He knew the shoes. Helped us find everything we needed. And was very friendly.

Extremely rude employees.

In-and-out quick fast and in a hurry. Associates very helpful

Just browsing but excellent customer service. The girl that asked if I needed help was very polite and helpful. Great prices and lots of diversity on sport shoes. I have my eye on this great looking pair of Nikes.

I was assisted by I believe Mercedes (could be mistaken) who was very helpful and found two perfect shoes for me. My experience was excellent until I went to pay. The tall black woman behind the cashier ignored me for minutes and then rudely requested my card. It was a pity that my visit had to end that way as I was very happy with the initial service and items.

The box they gave me is beat up and theres water stain.

Shoe palace dwarfs foot lockers inventory. Great selection on athletic and asthetic shoes. There is sections for men, women, kids, toddlers and infants which is great because Footlocker doesnt have many age ranges. Amazing customer service and friendliness here, usually the same people and once you go in they remember you. Ill keep my business here.

We couldn’t be happier with this store! It is the best place to go to get genuine help and cool shoes. Corey and Louis are the best! So patient and truly knowledgeable. My 11 year old son, Jack, loves to come visit and check out the new releases. They always make a point to talk with us. They are the reasons we come back, frequently!!! They do a great job and run a great store! Thanks for making the crazy shoe subculture understandable for me!! Y’all are the best!!Trish (aka Jack’s Mom)

Good place for shoes. But pricey but good staff

Its a shoe store. You go in and they may ask can they help you but when you need help you have to go to them and ask, they are usually all talking amongst themselves instead of checking on people. All honesty though it usually isnt like that they are usually very efficient.

Good

It waa good and their was so much variety of shoes I loved it and the staff was great

Very friendly and helpful employees. Big variety of tennis shoes.

To live in here.

Great customer service, knowledgeable and brought out multiple kicks...definitely be back!!

Awesome service, both of the workers that assisted us were wonderful big thumbs up!!!

Good place to get shoes also found me a pair of womans Nike leggings on sale for $9.99 super CUTE too.

Jordan collection is gr8

Its obvious why you guys have a five star rating. I was upset today to find out you didnt have the shoes in stock my son rally wanted. I regretfully had to purchase from another so called competitor. I had the worst experience in my life buying shoes there. However my son really wanted the the new Jordan 8s or the 13s which neither you had in stock in a size 11 1/2. Corey was amazing help and the store is lucky to have such an attentive young man working for them. Im a sales manager And im always scouting great customer service employees.

I don’t normally leave reviews but the lady at the cashier was absolutely rude; didn’t even greet us. All the other employees are nice, but because of that employee, I won’t be back. Get rid of her and her messed up eyebrows.

This place is TERRIBLE WITH RETURNS! They won’t return if you ordered online so I have to ship it back. They don’t refund for the shipping to get here or to ship back. All of the employees were rude in the store because I didn’t understand why they couldn’t accept it when every other store I shop at does? & when I called customer service to ask about it she was rude as well. I do not recommend this place unless you never plan to make a return.

Faculty really nice and really helpful

TODAY WAS MY FIRST TIME AT SHOE PALACE, I DIDNT GET THE YOUNG HISOANIC GUYS NAME THAT WAS WORKING BEHIND THE CASHIER REGISTER, BUT I TELL YOU, HES THE TYPE OF PERSON YOU WANT TO KEEP ON YOUR TEAM, VERY, VERY NICE AND HELPFUL, THIS IS WHERE I WILL BE DOING MY BUSINESS, I LOVED THE ATMOSPHERE, DONT CHANGE A THING

Needed help but not one person offered & there were 4 associates on the floor just talking. Guess we came into late for help even though it was 8pm

Shoe place is so amazing I would recommend going there

I’ve heard a lot of negativity regarding inconsistency with other customers and shipping. I really hope this is not the case as I’d like to continue to make purchases from this company! :)

Good prices and friendly staff

They are so pushy u get asked what you need by every sales person there wont even let you look around comfortably. Lots of shoes to pick from.

I was told one of the workers got handcuffed and arrested at this place

School shopping

Here the best sneakers of each brand are sold