Great customer service. Conner and Caleb did a fantastic job helping my family and I. Thank you for the amazing experience.

Our grandson lost his phone.... we had a spare & brought it to this store! Angela & Connor were FANTASTIC! They had my old phone reprogrammed with his number within 5 minutes! EXCELLENT SERVICE! WELL WORTH THE DRIVE!

Management( David) was horrible. Went in for a free upgrade, and they only presented me phones that would cost money.Ever since sprint switched to T-Mobile I have had a HORRIBLE experience. Especially at this location

David went Beyond helping me getting an IPad for my 81 year old cousin! He also helped with liquid glass, and setting up everything. He’s patient and has a super personality. He Rocks!

My Husband and I stopped into T-Mobile today to get a desperate update for him and I updated my phone as well. David was so helpful and patient with us even though my Husbands phone was so old and damaged that it didnt want to transfer its information to the new phone! David was a miracle worker and helped us get everything transferred! He even helped us save money on the new phones!We will definitely be back for our future phone needs!Thank You David!

I went to add a line and the girl “helping” didn’t say anything to us and just gave us the phone and paper. I went to upgrade months later and now we are getting $100 credit because she did something totally different. The T-Mobile expert helping me in maple grove said don’t go to this store because a lot of customers have had problems since this store is individually owned and not corporate.

Conner was super helpful getting me set up w/a new phone, and transferring everything from my outdated iPhone 5 to a new phone. Very friendly and helpful!

The manage at the Fridley store is very rude! He was working g with a customer and then tried to help me. He got oissed,passed, me because he assumed that I was taking too much of his time.

Skylar helped myself and my brother get phones and was great. Very patient and chatted with us while we waited for our data to transfer.

My wife and I had an excellent experience here yesterday switching from another provider and updating our phones. Connor the stores manager assisted our daughter Skyler who is a new sales associate at this location with the transaction and it was the best experience Ive ever had purchasing new phones (and not just because shes our daughter). Our daughter Skyler is a very outgoing, positive person who loves helping people. If youre in the market for a new phone and want great customer service with zero pressure, ask for Skyler, you will walk out with a smile on your face.

I purchased a new phone online and had a few weeks of endless frustrations trying to get help online or at two other local T Mobile locations. Two weeks later my phone was still not working so I stopped in at the T mobile store in Fridley at 257 57th Ave NE. At that store I was greeted and helped by David Derizzo. David went out of his way to help me in any way possible. He got my phone working 100% correctly all while helping multiple new customers who came into the store. Davids customer service skills and knowledge of the phones was far better than the 7-8 different people I talked to for help. As an owner of multiple business I can say an employee like David is hard to come by and he should be recognized for his actions. Thanks David ~ I highly recommend David and the Fridley location of T-Mobile

I was amazed with the customer service Araceli provide me and my family with. She helped us switch from Metro to Sprint. While switching to Sprint we encounter some issue, but due to the knowledge Araceli has we were able to resolve it within minutes. She also provide my family with some good recommendations to keep our phone protected. Overall, wonderful store and customer service. I high recommend going to this store, and getting taken care by Araceli!

Stoped in about 2 weeks ago...the salesman was so dismissive of my questions about a screen protector replacement. He told me my phone was so outdated that he couldnt help me. It wasnt till I was thinking about an upgrade that he gave me the time of day....def wont be back to that location.

David was very friendly and helped me decide which iPhone was best for me. He answered most of my questions without asking. He won’t lead you wrong.

Had a great experience getting a new phone. David was excellent, very professional. Recommend

I went into my local T mobile Store, And I had the Best Customer service Experience, By Connor He was very patinate in explaining all the details and Offer along with Promotion they Had to offer us. Also He help my self and husband make a choice on a great Deal. after all we were all happy in the end (*^*)

Leon was soo great walked me through all the steps made sure i understood everything thanks Leon I really appreciate you.

My wife and it got new phones, Skylar was professional, understanding and a sweetheart. Thank you for rye wonderful service.

Lee was amazingly helpful! He helped me save a ton of money on my bill & was super friendly. Glad we came here instead of Northtown. A much quieter, convenient, and very clean location.

Leon helped me out a bunch. Phone was dying from a weak slow charge. He got me right with a super fast wall charger and cable.

David DeRizzo provided amazing professional service. I would highly recommend using him for any of your T-Mobile needs.

I was helped by Araceli. She made switching services incredibly simple and made sure I got the best deal possible. Her customer service skills are awesome. Happy I made the switch!

I was very impressed with Leon, who was extremely helpful with setting up my new phone for me. He had some good recommendations for extra protection and helped me apply a screen protector after getting my phone up and running. Its so nice to be able to walk into a store and get such willing and competent assistance, because this sort of thing makes me nuts on my own, especially when youve got someone warm and friendly like Leon to chat with during the process!

We went in the store knowing which phone my grandson would be getting. While I waited for him and his mom Lee and the other employee (didnt catch his name) were very friendly. They took the time to go over my bill to make sure Im on the best plan for me. They suggested I pay off my phone since it was so close to the end of the lease, which made sense, and just chit chatted. There was no high pressure selling. An overall good experience. Highly recommend these 2 guys.

Sales person was friendly and helpful in recommending phones. The manager was professional and friendly. Wasnt treated like an inconvenience or just another phone number. Overall great experience

Great staff

Great customer service! I came in to find out about switching from Verizon and am very happy with the switch. I worked with Conner. He patiently answered my questions and explained the options / benefits. The other sales reps were also friendly and helpful.

I went to this sprint store with a complicated situation but Leon and Josh were able to work together to give me the best deal possible and explaining every option I had to make sure I chose one that was right for me. I really appreciate the help and effort that was put into solving my problem. I had a great experience! Thank you Leon and Josh!

If you go to this sprint store, try your best to only be seen by Connor. He knows exactly what hes doing, and he can break it all down to you barney style if youre confused. He might just be the most helpful individual Ive ever experienced when it comes to customer service. Would definitely rate 5 stars if there were more associates like him.

Connor the store manager was amazing! Fast, efficient, and very informative! He knew what he was talking about and had answers right away to all my questions! Considering the experience in other sprint stores, he made my thought about sprint completely change! i recommend Fridley Sprint store, and not to mention the other employees were very generous and helpful too!

Connor the Manager was the most helpful, kind young Man I have had the pleasure of working with! This is a great store with friendly employees.

Connor the new store manager was extremely helpful and informative. I have been with Sprint for many years and he was one of the best representatives I have dealt with. I had tried to sign up for auto pay numerous times and it never worked. He kept working on it and called to let me know it was set up. I left knowing what I was paying and not feeling taken advantage of. Service was also quick for upgrading three phones.

This location is great! Leon D. Helped me with everything I needed help with and even ended up saving me money. Would recommend every time.

David is the go to great service and professional!T-Mobile Fridley

Store manager was excellent. Helped answer all questions and explained everything in a simple and understandable way. This was the best sprint experience Ive ever had.

Wonderful service saved me hours and was very helpful! Highly recommend.

Connor was awesome! He got me in and out quick, very friendly and is very knowledgeable about the plans and products. I’m glad I went to this location because it’s a lot closer to my house.

Jordan Black was a new employee, and we definitely gave him the opportunity to learn something new. My request was switching from a personal account to my works plan. I really wanted to keep my number, with the help of an experienced employee Troy they not only solved my problem, I got a huge discount! They were so patient and strive for excellent service. Thank you so much guys!!

Today was my first time in the Fridley store. I had frequented another sprint location in the past but after coming here, I see no reason to ever go anywhere else again. Service was a solid 10/10 and both Connor and Leon were extremely helpful.

I came here the other day and the manager Connor helped me with my business account. Thank you Connor! You rock sir. Also: the music playing in the store was really good.

This store was simply amazing lee was very helpful i recommend everyone to come to this store

Lee provided exceptional customer service! He was very helpful!

I have never had a better experience at a phone store. Leon is A Hero!

Leon was great on helping us with getting on Hulu and giving us information on my account and my wifes account. Connon also help with information also loved all the help we got. Also glad the store is so close to your home.

Araceli was incredibly helpful. She really took the stress out of shopping for a new phone!

Some of the best Service Ive ever gotten at a Cell phone store!!! These guys are the best!!!

Conner was very helpful! Actually made it pleasant to for our visit. Knowledgeable and freindly

The store manager is cool an very down to earth an made the experience definitely worth it we got a great deal an two nice phones we were able to get what we needed with our budget thanks again Connor :)

Awesome store and great staff! EXTREMELY KNOWLEDGEABLE! 10/10 recommend this store.

Great service!!!Josh helped me with my upgrade friendly & professional; knew what he was talking about, compared to some other sprint stores; Very satisfied will visit again.

Best experience ever!!! Leon was the best most respectable person over ever met and made my experience a breeze!

Lee was very helpful (and had patience) with us when we came in to get new phones. Thanks Lee!

The manager Connor and sales associate Josh were both very friendly and extremely helpful with upgrading my phone and transferring of data from my old phone to my new phone.

Great staff & great experience! I would’ve bought more of there was a PowerPoint presentation....

Leon, Connor & Josh was amazing to help us get set up with free hulu through my account. This is one of the fastest service I have received from a Sprint store, I would definitely recommend going to the Fridley Sprint Store.

This place is unreal 4 hours of lies even the GM steped in and made everything worse he made me feel like i was trying to steal from them i just cant believe they make people feel that way i was with tmobile for 3 years and was never treated like that look how long your response is that just shows y you have so many 1 star reviews that must really hurt your feelings and I understand that the truth dose hurt sometimes but your a big boy you can handle it I hope

Awesome customer service! Connor got me a great deal on my iphone and hooked me up with a case!

I had the most wonderful and best experience ever at this sprint store. I would recommend this store to everyone I know. Eric and his crew are the best. Shot out to them all. They have officially became part of my family.

High employee turn over. Every time I go in there are all new people. Which is weird, because theyre ALL friendly & helpful. However it seems to be very poorly ran. On several if my visits, I there was tension between staff and some corporate-esque folks visiting in back. Sad.... because I like Sprint & the reps are not pushy. 🤷🏼‍♀️

Theyre great, but our store is better!

Connor was fantastic. He is very knowledgeable, professional and willing to go the extra mile to make each and every customer happy.

Bought my phone here a few months ago and it was a great experience. Came in tonight cause it froze and whoever was working was able to fix it real fast (apparently it wouldn’t troubleshoot for me)

I had a great time .rep was friendly and helpful getting me what i needed.

Josh was great thank you for your help

Leon + Excellent customer service = Awesome 😎 🙌🏾

Josh was awesome. Patient and friendly. He answered all my questions

Leon was extremely helpful, so thankful that I decided to come to this location

The workers are rude and disrespectful they started yelling at my mother and wife for no reason. After that they did the minimum amount of work just to get use out no help whats so ever I would not recommend visiting this store ever

Josh was vary nice and helpful, We started new service on three lines. Him and the rest of the stuff are part of why we switched to Sprint.

Cellphone salesman Jordan was a consummate salesman, he let me know what I was looking for and could afford. Most of all he was HONEST which I value and valued greatly.

Great job Connor and Lee. AWESOME service!!!!

Ive been with Sprint for 12 years, and this store by far is the wares! Dont bother going there. Like, other reviewers have stated, just go to another Store. The sales Reps are flat out selling anything to make commission. And when you dont want to add unwanted Service, they refused a service to you because theyre messing up someones commission.!

Don’t waste your time going here reps are pushy and force things on you couple weeks ago My husband was forced to get a “free” iPad later when We knew the manager Connor wouldn’t be there He returned it. Waste of my time when He only came for a upgrade. Please save yourselfs the headache! This store is the worst

Really great customer service, leon in particular was really friendly and helpful

Very helpful staff. Was in and out with a new phone in 20 minutes.

Troy went above and beyond for me today!I had thousands of emails I needed deleted. Lets just say Im now email clear... and will do a much better job in the future!

Let me begin by saying that the store initially was supposed to open at 11am on Sunday, I arrived at 11:30am and the sign said open but the door was locked. I called the number and an employee picked up and said they were having issues with their safe and could not open til 12pm, which seemed suspect to me. My intentions of going to sprint were to add a new line as a first time customer under the Unlimited Kickstart. I was thrown off when we began to start the process when the rep Jordan Black told me that the access fee was $30 but he would waive the fee if I gave him $20 in cash. He told me he knew his managers code and all I needed to do was give him the money so he could waive it or pay the $30 with my card. Then he began the process of putting my sim in the phone and activating the line. This ordeal took around 1 hr to complete, and he was on his phone texting and he received a call on his cellphone all while he was activating my line. I was beginning to get impatient and he then handed me over the phone and let me know that my monthly bill would be $65. He NEVER once asked me what plan I was looking to put on this device but he put the phone under a $70 plan and assumed I would be satisfied. He told me if I wouldve told him from the beginning then he couldve placed the line with that plan and he didnt know how to change a plan after it was complete. I rechecked the estimated monthly bill and it says $91, because he also added insurance, which I DECLINED multiple times as I am bringing over my own device and do not need it. He then called customer service at sprint because he didnt know how to change the plan and pretended to be me as he called the representatives at Sprint. After around 20 minutes on the phone with sprint they told him to call another number and at that point I was so frustrated I told him to just give me my device and I will take care of it myself. I then called sprint and they told me they would try and take care of it and switch my plan for to the sprint unlimited kickstart as my line was just opened (Oct. 6th, 2019) , and they would follow up with me to check if the issue was resolved. I will never be stepping foot in this store, and this was a great reminder of why I have been with verizon for 10 years. This store is a prime example of how to not run a business and I hope sprint comes in to look at they are operating because this experience was abysmal. All I wanted was to give my brother his first phone with service and sprint has ruined that opportunity for me, this was the most frustrating process Ive ever been through.

Went with my wife to upgrade her phone. Walked in and there were maybe 8 employees standing around. Not sure how many were actually on the clock as it felt they were all just there to hang out. When asking about the differences between the iPhone X and XR, we were told the XR has more features and well this one got a virus. When asking about what it would take to combine our accounts, we were told no one could do that there. And after all this, we were still going to upgrade as thats what we came for and during the transaction, the phone she was going to buy was dropped on the ground. At that point, we left. No one there offered any reason to give them our business. Just an all around terrible experience. Dont go here if you expect anyone to assist in a professional way .

Great store. Very helpful and left satisfied. Will be back. Way better than shakopee store

Always get fantastic service at this store!

I enjoyed my experience here they are all very energetic and helpful they work as a team their manager Eric is very helpful as well help me transfer all my information from one phone to the next explained how everything would be was very knowledgeable of the product and they make sure you leave the store with a smile and everything setup on your phone for you

Maichee was an amazing help, she waited with me while my phone loaded and made sure it worked before I left the Sprint store. I will definitely return to this store again 😀 Thanks!

(Connor) frendly and hepfull guy

Dont do it folks. If you enjoy lack of professional behavior, lack of knowledge and ethics then Sprint and especially this specific location is for you. Ive reported this location to the Better Business Bureau for fraud as well as misrepresentation of products. I went in for one extra phone/line but they offered 2 free hotspots/phones that went with some special. I waited a week or so to get the 2 hotspots they said were free to be delivered to their location from a different Sprint store. When I arrived the team member said they gave me a 3rd hotspot for free. Silly me, I believed them. 16 months later theyve been stealing money from me every month for these so called free hotspots. Ive chatted with Sprint online, over the phone and stopped into this location to discuss this with their team. The team explained to me that I wasnt the only customer that has had this issue. Other customers had come in explaining the same fraudulent activities. The team members blamed it on their old store manager Eric Clemons. However they themselves admitted to being unable to assist me in this unethical situation. I even asked them if it seems like a scam and they agreed. Some of my agreement forms are fraudulently signed with someone elses signature. Dont waste your time and money with Sprint but especially this location. If I do not get a full refund and free and full cancellation of what was done onto me I will be suing. And I will find the other customers whom youve done wrong and have them all sign a petition of wrong doing and make sure this store is shut down.

Worst experience of my life I hate this location all the employees and especially the DM Gabriel who basically FORCED me into my plan and lied about how much it would be monthly I would highly suggest going to a corporate store or ANY store other than this location you’ll be forced to buy accessories they said they could get me a 100 porting credit in if I bought more accessories when later I found out I coulda got the credit anyways !!! Just liars and creepy males trying to scam you !!!

Leon is the best!!

On the fence if I get my money back then Ill give them a 5 star but I reported them to my bank cause the whole operation seems shady to me

First Fargo sucksFridley’s awesomeI love coming here for my sprint needs, all the guys are hot, friendly and funny!!!Never going nowhere else

Still waiting outside!!! Over an hour after they are supposed to beopened! Not ok! They have my phone inside to finish transferring information from the night before when I was there!! Not ok!

Way better than maple grove and Roseville. They are quick and efficient

Horrible store manager is incapable of solving customer problems. A store employee gave me and my family horrible attitude threatened us with the police because we just wanted my phone from a different phone company so I could go back to that said company(at&t) and cancel this contract. Dont go here its a huge scam no one in that store knows good customer service. Buyers beware

Wonderful Experience!! Spent about 2 hours with Eric and Maichee after having a HORRIBLE experience with the Roseville store. Eric and Maichee were able to explain EVERYTHING to me and help me fix the mistakes that the Roseville store made. The only reason we are still sprint customers are because of these 2. Amazing customer service from the Fridley store!!!

Horrible service, Eric Clemons the manager messed up our order Anne refuses to help. He does so by not returning calls and telling his coworkers To tell us he is not there. When we did go in it took four hours to set up an account, with loud music playing in the background and four employees standing around. Do not go to the store

Dont go to this store. Its awful.

Dont come in this one, just pick another store the staff is unhelpful and badly trained. Wast of your time.

They didnt have what I want.

CONNER WAS AWESOME!!!

COME SEE ME FOR ALL YOUR SPRINT NEEDS... I’M AVAILABLE TO ANSWER ANY QUESTIONS YOU MIGHT HAVE 😁

Awesome team!

Great store and the store manager is awesome