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Autos Online
5649 University Ave NE, Fridley, MN 55432, United States
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Autos Online
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Ba
Review №1

Very nice and pleasant Im all good with them.

Ki
Review №2

Such a great experience. We have gone to big dealerships and have been treated like we can’t afford anything there. But Chris helped us out over the phone and got a lot of the paper work done over the phone for us since we were coming from almost 2 hours away! Even had the car pulled up for us when we got there. Highly recommend getting a vehicle from them.

Ja
Review №3

If i could give this place negative stars i would . Very unprofessional, they will sell you cars with the engine light on or cars they know will go out soon for very expensive prices . They tricked me into signing a test drive form when i never test drove the car i financed , 3 weeks after i had the car and made me date it for the date i bought the car , the then text me asking me to test drive a car i already had . weeks later i found out the transmission was going out . I would never finance a car here they will get you a bad deal. i had the car for a month that Shane helped me finance before seeing any paperwork or pay stubs or the actually full down payment he sold me the car anyways , then begged me to come up with actually pay stubs or he would lose his job and i would lose my vehicle and down payment , he caused a lot of stress and drama in my life , he even tried to make me come in with extra money when i had already paid and signed for the car . Long story short don’t go here ever are crooks and only after the money

Ji
Review №4

I strongly suggest looking elsewhere for a vehicle. We bought a used vehicle here and were NOT offered an extended warranty. In less than a month we discovered the vehicle has a blown head gasket. Very expensive repair, $3,700 and counting. They were not willing to make this right or help in anyway. THIS IS THE STEREOTYPICAL USED CAR DEALERSHIP YOU WANT TO AVOID!!!

Ma
Review №5

Wow they have a very good customer service I recommend you get your car from here and they are very helpful as well they will work with you in anyway they can🙏🙏I bless God i got my car today and very happy 😃 🙏🙏

Co
Review №6

I came here looking for a new car. The first car I seen, I knew it was the one I wanted! I decided to buy the car and Chris made everything super easy for me! After I bought the car, the check engine light came on. It was a $600 fix, and Chris made sure to fix it all for free ! And they even made sure I had a loaner car while mine was getting fixed! I highly recommend this dealership. They are super friendly, and care so much about satisfying their customers.

Su
Review №7

Please do your research on your vehicles BEFORE you buy from here. I just purchased a 2014 chevy equinox from here. Everything was great til at least a week later and the check engine light came on. Went to go get my own diagnostic and it came back that it was the catalytic converter. Talked to Chris he said he would get it fixed for me. Ok great he put me in another car til the issue was fixed. At least 4 days go by and i havent heard about my car it only takes 1 HOUR to replace a converter. I drive up to the dealership and my car is sitting there. I end up driving MY car to THEIR shop to get it fixed because THEIR mechanic couldnt find time to get my car like he said he would. Car ended up being fixed. fast forward to now ive only had this car for a month. The car starts to make a weird humming noise when I accelerate. Called Chris again to get the problem resolved so he tells me to come in. As Im headed to the dealership from work the noise got so loud it sounded like the car was going to explode. Talked to Chris again and his response was dont bring the car here Im not a shop and not repairing it Why the hell would you tell me to bring the car to you if your not paying for repairs??? Ended up calling a friend who is a mechanic and turns out the converter was NOT REPLACED. Also the intake manifold wasnt connected to the converter which is possibly why it made the sound.Called back again and spoke with Shane and he seemed a little more understanding but wasnt getting how frustrating this is. I have been nothing but nice and tried to be understanding about this issue but Im done being nice. Might be looking into lemon law cause this was ridiculous!!!!

De
Review №8

Thank you for your great service happy to be driving again

Na
Review №9

Shane was so helpful working with us to get my son his first car! A 2015 Dodge Dart!!! Thanks so much!!!!

Tr
Review №10

Would not honor price advertised on my their wedsite. Buyer Beware! Many misleading statements. Educate yourself before dealing with this dealership.

Ol
Review №11

This place is awesome! I was super impressed with the management, very professional, knowledgable, and helpful! Not to mention, the place has been completely renovated. Awesome experience purchasing my new BMW! 5/5 Highly recommend supporting this local MN owned dealership.

He
Review №12

Chris is awesome. Straight forward pricing and quality used vehicles. Went above and beyond to help including vehicle delivery.

Ch
Review №13

After my last experience buying a used car from a smaller place I was very worried, however I sent an email to see a vehicle and made an appointment with Genta the next morning. She was absolutely amazing, warm, and friendly. I couldnt be happier with my experience and with my 07 Ford Escape. When my daughter starts looking for a car in a few months we will be going back for sure.

Da
Review №14

First time buying a car from this place, and I would definitely go back!!!!! Chris was very patient with me espically with my bank not working in my favor he was patient and worked with me. I WOULD HIGHLY RECOMMEND THIS ORGANIZATION! left with a nice powertrain warranty too. Oh yea, their prices for their vehicles was much cheaper with less miles than the big commercial delarships!

Ja
Review №15

I loved my experience here. They are extremely nice people and they work with you. I bought a new truck from here and the owner, Jordan, was super nice and so friendly. If you’re looking to get a new vehicle, this is the place to come because they have a variety of nice vehicles and the staff is very welcoming.

Ja
Review №16

This place is amazing! I bought my car here and Chris the General Sales Manager was nice, honest, and not pushy. If you want a car sales team you can trust go here!

Ja
Review №17

Great place to buy a car. Thank you Brian for all your help and getting me the best price. I love my 2013 Terrain!

El
Review №18

We absolutely LOVED our experience here! Everyone from the first day we walked in until the last was excellent! Great conversation and individuals that care about YOUR situation and not just trying to sell you anything! Highly Recommend!!!!!

Ag
Review №19

Really happy with my purchase! I loved buying from this dealership! Jordan was very professional and very kind and patient to answer all my questions. If I decide to buy another car in the future I’ll go back there for sure! Highly recommended!

As
Review №20

I purchased my SUV here over a year ago. Initially had issues and got the run around but Harry helped address it. Since then this car has been a good runner and Im happy with my purchase! My husband purchased his truck from here and it has been solid.

CJ
Review №21

Bought a truck at great price. They even threw in some truck nuts!!

Ja
Review №22

Felt rushed and pressured by the sales people. Car had a check engine light the day that I test drove it, Chris promised to fix the check engine light before I purchased the vehicle. After waiting a day they fixed the check engine light, came to pick up the car, drove it for abit and check engine light came back on. Talked to chris about the situation and he said they would take a look at it again which they did and said that they fixed it. After another day the light came back on as if they never did anything. They then said they would order the part to fix my Check engine light and give me a call when they have it.. Never gave me 1 call, I had to repeatedly call them multiple times. They seemed like they did not take my business very seriously. And also they sold me a car that wasnt fully ready to be driven, all spark plugs were bad, oil was dark and burnt... One of the Spark plug gasket seal was torn and leaking oil in the spark plug holes which they shouldve checked before selling any vehicles. Overall terrible experience... Waste of time here... Go else where if you want a good experience and a better vehicle.

Ju
Review №23

Started off looking at one vehicle and ended up with a completely different vehicle. Sam and Harry helped out what actually fit my lifestyle. They did amazing at getting financing and are extremely helpful guys. Highly recommended your next purchase with them. A++ to Autosonlinemn.com!!!

Ja
Review №24

They called and said I was approved with a X amount down. I came in with all my documents and put money down to hold the car til the next day when they said come back in the morning and you will be good to go. Had to call them, they gave us the run around. Hours later after coming a hour away... Harry says you been approved but with extra amount down. I refused and wanted my money back. He was rude and refused to give my documentation back! Never again will I go there! I went to Kia same day and got approved for an amazing car with barely any miles for cheaper and lower down payment. Dealership is not recommend at all!

Xh
Review №25

I just want to say thank you Jordan for ur help and making it a pleasant experience! Congratulations and good luck on The new ownership as well!

Je
Review №26

Great buying experience - friendly and very helpful. Highly recommend!

Ac
Review №27

It was a great experience. Buying a new vehicle is a process. They we a lot of help in finding a good truck. Thank you guys for yr hard work and getting me in my new truck. Great staff.

Sh
Review №28

My beloved 2005 Impala finally kicked the bucket. It was time to get a new car. I was super nervous cause it has been a long time since I had to shop for a used car. After hours of research I found the car I wanted and was prepared for a long, tedious, horrible experience. But in fact it was quite the opposite. The whole process was quick, easy and very upfront. I was treated with respect and I never felt like I was being taken advantage of. My ten year old daughter was with and the guys were patient and accommodating. The whole experience was enjoyable. I was in and out in two and half hours driving the car I wanted at a price I could afford. Thank you Autos Online!

Ke
Review №29

I had a great experience with the guys at Autos Online. No pressure, answered my questions completely and professionally and made suggestions to help improve my financing options.I would highly suggestion visiting Sam or Kris for your next car-buying experience.

Je
Review №30

Great job Kris! Thanks for all your help and explaining all the work and benefits of buying our truck. Easy atmosphere and knowledgeable sales staff. If you’re in the market for a vehicle, stop in and see the guys... you will be glad you did!

De
Review №31

Hi, I wanted to make buyers BEWARE I have never felt so frustrated and mad in my life. I called Autos Online about a truck they had and what I was trading in. Sent pics of my truck, we came to a rough agreement. I drove 4 hours and then they jacked the price up to OVER DOUBLE what we had spoken about!!! The vehicle I unfortunately purchased was a Limited Edition which was supposed to have a high dollar radio system, but I found out when I got it home that it was manufactured in Canada. The Canada version Limited doesnt have the same features as an American made. They NEVER once mentioned it!!! When I called them the next day they said you bought it AS IS and as a buyer I should of checked that. Ok who in their life has ever checked a used vehicle if it was made in Canada. I wouldnt even know how to check. Kris the manager was NO HELP. Led me on to think they would get me a new radio only to find that USA radio isnt compatible with Canada made. Called back to see what they would do and no refund, no trade back......Kris said well we dont have to tell you where its made we buy lots from CANADA. Beware all parts arent the same. Very sad when you spend over $26,000 and get treated this way. Please feel free to contact me and Ill give you the sad truth about this so called car lot. For so many bad reviews their score should be a lot lower. They must not allow these to count against their score. Again dishonesty

Je
Review №32

Had a wonderful experience. First time checking them out. Brandon was awesome and Craig was helpful. They helped me find my vehicle, my beautiful Mazda5 GT, and answered all of my questions. They were very patient because I wanted to finance with my own bank and not through them. The process was very quick and I will definitely come back again if Im looking for another vehicle!

Sc
Review №33

Best experience purchasing a car I have ever had. They gave a fair price on my trade-in and a fair price on my purchase. Not to mention a sweet deal on a 10 year/125000 mile warranty and free lifetime oil changes! If you are looking for a reasonably priced vehicle this is the place to go. Couldnt be happier. Thanks Harry and Brian for a job well done!

Ti
Review №34

OMG!! Simply the BEST!!! I love these guys. Staff so friendly and helpful. Wonderful vehicles and perfectly priced. We definitely got the best deal for the pricing available on the vehicle we purchased. Im extremely satisfied. Would definitely recommend.

Er
Review №35

Harry, Brian & Shana are great. This is a great place to finance a car. This is the second car I refinanced with them and the process was smooth and the guys are great. They help out any way they can even if you are just building your credit. Check them out you will be happy.

El
Review №36

Great customer service , very polite and helpful with all questions that we had. Very fast service. Sam and kris were exceptional in customer service. Everyone was welcoming and ready to get down to business ,

Ni
Review №37

Harry and drew were great. It was my first time buying a car and they made the process simple and easy to understand. When we arrived, Drew came out to meet us and let us drive any car we wanted (I had done my research and had 4-5 in mind I wanted to try) he was not pushy and let me go at my own pace. When it was time to finance and buy, Harry took care of everything. They were very helpful to a first tim car buyer and I would definitely recommend them to anyone!

Va
Review №38

We found a vehicle we wanted to buy at Autos online. We were very comfortable with Paul, our salesman and Harry the owner. They took care of us and made everything go smoothly. I really like the vehicles that Harry has and he inspects all his stuff. I get free oil changes for life.

Ma
Review №39

Great service welcoming laid back n extremely professional

Ma
Review №40

Not willing to negotiate on over priced vehicles

Ch
Review №41

Both my husband and I have purchased numerous cars at Autos Online and we have only had the best of experiences. Our vehicles are in great shape, clean and reliable. Our service has been terrific and very professional. We feel that we have gotten great value. Our purchases going forward will only be through Autos Online. Thanks you guys!

Bu
Review №42

Went in thinking about a car and came out with a new car! Great people, service, and awesome prices. They take care of the cars even after theyre sold. If youre looking for a new car, definitely recommend this place.

Tr
Review №43

This review is long overdue I found a car online and it happened to be at this location. I requested information on the vehicle I got a call the next day and set up a time to take a look at it. Let me just say Ive never been more happier with the service and friendly staff. They were not pushy on things they got me approved and I was able to take my dream car home and I have had no issues with it its been a great car people bash small dealers saying that they sell bad cars but thats not true at all. I would definitely buy from them again as well as recommend to anyone this was back in February sorry for the late review

St
Review №44

Bought a Kia cadenza yesterday . Beautiful car, exactly what I wanted. Worked with Harry and Kris extremely helpful, no pressure. Helped me find exactly what I needed. Steve B

Ju
Review №45

I had a wonderful experience with Autos Online. My husband needed a truck for his company and Autos online had a perfect truck within our budget. Harry and Paul we’re both very kind and helpful to us. I would definitely recommend them to anyone!

Sa
Review №46

They were able to help me when I wasnt sure I could get an auto loan. They worked hard to keep me in my price range, and got me into a great vehicle. I would honestly recommend anyone to Autos Online for their next vehicle decision.

Pa
Review №47

The people there are so nice! The process was quick and painless. They did everything they could to put me behind the wheel of a great car. I recommend this place.

Ja
Review №48

Highly professional and open about pricing and vehicle details. Very easy to work with and friendly. My experience was great!

Ha
Review №49

My husband and I stopped there and we were instantly welcomed and helped with specific questions. Within 24hrs we walked away with the exact car we’ve been looking for. If you’re looking quality cars and a great team to help you close the deal this is the place for you.😀

Xa
Review №50

I had a great experience with Harry the president. He sent me home in a new car with a big bright smile on my face. I also liked the fact that it was not a whole day process like it is at the bigger dealerships.

Ar
Review №51

My husband and I recently just purchased a Ford Flex SEL from Autos Online. Brian was the sales representative that was helping us with our purchase. He was very personable and welcoming. Brian helped us through the whole process and found the perfect vehicle for our family. JP the Finance Manger at Autos Online of Fridley is a pleasure to work with. He made the process fast and easy. Would definitely recommend Autos Online and will be back again. Thank you for the wonderful service you provided! We love our new vehicle.- Ariel & Jacob

So
Review №52

I hard are grrat experience with this guys and they were able to answer all my questions and they also have good customer relationship.

Ky
Review №53

Brian and Shane are great people to work with. And really nice vehicles! Definitely recommend to everyone.

Da
Review №54

This is awesome place every one is so nice. Sam is the greatest !!!!! Please come over and see the guys very nice Cars and Trucks.

Be
Review №55

Great place you buy a car fast nice and helpful. Not to mention the great cars they have. Would definitely buy another car from them.

Ke
Review №56

Just bought a 2011 Mazda 3 and I love it! After going elsewhere and looking at cars and being jerked around MANY times I wanted to give up. I figured I would check this place out since I see it on my way home and everyone was so nice. I knew exactly what I wanted and even though I didnt have much to put down I got a better car than I expected to the next day! I recommend them to anyone looking to purchase a car.

Di
Review №57

Very helpful. I’m a first time car buyer and they answered all of my questions. They were also very patient and took the time to explain things thoroughly.

Pa
Review №58

Autos Online Team,You guys are awesome! Im glad I had the opportunity to do business with you guys. Im a customer for life. Thanks again for going above and beyond my expectations.Pao

Ni
Review №59

The best customer service ever! I new what I wanted, they had everything ready, and gave me the best deal around. Ive found my new auto home and I refer everyone to them.

Je
Review №60

Got great help from Kris ! Definitely recommend getting your vehicle here!

lo
Review №61

Friendly workers. Good car selection. Wish they had better selection off more affordable options

Ke
Review №62

Brandon from the service repair shop is awesome. Everyone that works there is really great. Excellent customer service and completely trust worthy. I would highly recommend them to anyone.

Ja
Review №63

Great guys to work with! Brian help with the car and Shane help with the loan. Great place to look at when car shopping.

No
Review №64

Bought my 2012 VW Golf here. They were very nice and negotiated where they could.

Jo
Review №65

Very happy with customer service worked along time to get me into what I need. Will recommend to another person. Thanks

Ja
Review №66

Great People. J. P & Brian are great to work with! Fantastic people!

Ca
Review №67

They sell cheap cars at a high price. They look nice but take a closer look and you see cars being flipped for a high profit. Told them we could get the same car with less issues for less money and we did. Take a few extra minutes to look around online.

Ma
Review №68

Brian and JP did a great job and nice service The van I got is very nice . Will come back again and again . Will tell all my friends about autosonline great selection of cars and trucks

Ni
Review №69

LOVED IT!!!!! They are soooo friendly and helpful and truly care about helping people get back on their feet. Brian one of the sales rep. was amazing and soooo helpful!!!! I would recommend anyone to them!!!! Thank u again guys for getting me into my dream vehicle.

Jo
Review №70

I had an amazing experience with the whole staff of Autos Online, the helped me as much as they could in not an easy situation. I strongly recommend you to stop ther eif you need a car. Amazing people. Thank you!

Da
Review №71

The employees were very patient and understanding.

Te
Review №72

Sam and Kris was very Helpful definitely will shop here again!

Ar
Review №73

The staff was very nice and Kris is awesome. Helped me get something I can afford

Ya
Review №74

Good cars for the price I was looking for. Drew was very helpful.

Gr
Review №75

I bought a Ford Fussion from Harry and Autos Online. His service was excellent and the vehicle was fairly price.I did have some problems with the breaks rattling initially that we thought would go away but they didnt. Autos Online took my car in and fixed the problem as promised when the problem didnt fix itself. They made a promise, they kept it. Autos online had excellent integrity and service.Very good customer service. Thanks Autos Online. I definitely recommend buying from this dealership.

Er
Review №76

Everyone beware of buying anything from this outfit , poor salesmanship, poor customer service, no call backs, theyre lot mechanic/detailer is a joke, was told I couldnt speak to the owner and had to deal with Kris who is a awful salesman, theyre 110 so called Inspection is a joke .. Ive already put in 3k into something not even 3 wks old!

Ri
Review №77

We purchased what we were told was A good reliable car for our 16 year old daughters 1st car. Granted it was a 2001 Alero, so it is older. Well, Day 1) No skid plate underneath protecting the wiring so when the 16 year old was driving, the car stalled out when driven through a small puddle. Had to be towed. Brought it to AutosOnline Service Center, he said try to find or build a skid plate. Couldnt find one. Brought it to a different place, put dielectric grease over the wiring, FIXED! 2 days later SERVICE ENGINE INDICATOR came on. Air Conditioning went out! Had to get recharged, also a leaky hose for radiator needed to be replaced. Approximately 1 1/2 weeks later while the 16 year old girl was driving, the Alternator went went out, car dead approximately 20 miles from home. Had to be towed again! Replaced Alternator. Last night while the 16 year old was driving home the Steering Column SNAPPED! The Steering wheel literally spins and spins, tires do not turn. Car needs to be towed again! She is EXTREMELY LUCKY that she did not get in an accident. So much for a reliable car. Thanks Autos Online for everything you have done...to put the fear of god into a 16 year old girl. We are going to fix this piece of $&!? again, but she is afraid to drive it. Thanks so much😠😠😠😠😠😠😠😠😠😠

Ma
Review №78

Thanks Shane and Brian for being super easy to work with and answer all my questions! Super helpful and friendly people.

Je
Review №79

Shane and Brian are good people to work with! Honest & caring guys :) Great deal & great vehicle!

Sa
Review №80

Great dealer staff is great go and ask for Sam

Ro
Review №81

Found a truck online went to there lot and found the truck just as advertised. Paul was my salesman. No pressure good manor . Harry the owner was also great help with all my questions . Also free oil changes for life.

Ch
Review №82

The service was great and the staff were extremely helpful.

Al
Review №83

They are the best the made sure that I was took care of they made sure I did not walk away without a car I love them thanks guys.

As
Review №84

Purchased a vehicle which I had problems with the very first night. Long story short I needed to replace the starter. I had reached out for help multiple times and the staff were horrible at getting back to me. 30 days after numerous attempts to speak with someone on the issues I was experiencing I finally got time with the owner Harry which helped settle some of the expenses that I had in repairs. However I had to go through SO many loop holes to get to that point, not to mention the hours at work that were lost and the 3 occasions of being stalled. I suggest that this business hires a customer representative to help handle customer concerns.

Au
Review №85

Jp and Drew took very good care of me very professional gental men and I would highly recommend this car lot thank you so much for working with me

Jo
Review №86

Thank you Drew for finding the perfect car for my Wife.

Jo
Review №87

Chris, Harry and Drew were very friendly, professional and were willing to negotiate.

wa
Review №88

Harris president and Jerry are awesome. Help me get the car I need no hassle no pressure.

Be
Review №89

I had some car issues a year ago and called Autos Online, with questions about the warranty. The person who answered didnt provide a clear answer. I called back and he said you just called. Really rude customer service.

Ka
Review №90

I got my first car here, and It was an amazing experience. Had it for close to a year now, very relatable vehicle for an outstanding price.

Ja
Review №91

Great service and great prices!

Pa
Review №92

Ive never met such friendly and helpful staffI wasnt even expecting to buy the other day, just looking and that Saturday night I was driving my new vehicle and took a check and title in todayI will definitely go there again when Im ready to tradeThankyou

Bi
Review №93

Good cars, great customer service, glad to do business with these guys.

Ro
Review №94

I have never felt more assure as to vastly getting a car deal until I met these realistic individuals in persons of Shane & Brian h

An
Review №95

Nice car , good service and finance . Thanks

He
Review №96

I just bought a car from them. They were great. So nice to work with.

Is
Review №97

Great people and good service, I would definitely recommend this dealership.

Ly
Review №98

The people were polite..but I am very upsetThat when I looked at the Toyota Rav 4I bought approximately 9 months ago.The salesman stated to me it have new tiresWhen test drive and checked it out..When I came back a few days after I bought itAt night..so I couldnt get a last overview of the Tab 4..noticed the dealer had switch the new tires to used tires..I would not recommend buying from them..as they are crooks..unless they want to notify me and put the new Yokohama back on my Toyota Rav 4Lynette Bosell

Br
Review №99

I was in a very difficult situation, and in need of a good reliable car. I went to Fridley Auto Online after already having two or 3 bad expiriences with large dealerships. My sister had referred me as she bought two cars here, and I have to admit, I was skeptical of a smaller dealership since I was so unfamiliar with the process. These guys were WONDERFUL and helped me along every step of the way! I was SHOCKED at how many awesome vehicles they had on their lot, and I found at least 5 I was interested in. They were able to get me financed and taken care of with a 2014 Kia Soul and personally held my hand every step of the way. I would recommend this place to anyone looking for a new vehicle who wants to deal with honest, trustworthy salesmen! Jerry, Harry, Brian and Jason were awesome to work with, and I will definitely be going there next time Im in the market for a car!

Sa
Review №100

By far the most rude, and unprofessional customer service. I go there to look at the cars first and see what they would offer for my car (trade in value) one of the salesman comes out of the door with the most pushy attitude I have sen in long time. Not only that, he acted like I was of inconvenience to him or like I was wasting his time. They dont deserve a penny at all. Horrible customer service, when I say horrible, I mean HORRIBLE, as well as overpriced cars. If all the dealerships closed in MN and this was the only one I would rather bike when its below 40 outside than deal with them, thats how unpleasant my experience with them was.

Information
19 Photos
100 Comments
4.4 Rating
  • Address:5649 University Ave NE, Fridley, MN 55432, United States
  • Site:http://autosonlinemn.com/
  • Phone:+1 763-586-0000
Categories
  • Used car dealer
  • Car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–6PM
  • Sunday:10AM–6PM
Offerings
  • Car wash:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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