Good stuff, but really difficult to get staff to help. I do understand that its busy and there are allot of potential clients wondering about. But when someone wants good advice on purchasing a new instrument perhaps we could book a 30 minute time slot in advance. Otherwise we can do our own research online and we can say goodbye to another physical store.

I was not greeted or felt welcomed when I entered the store. It took me over twenty minutes to get assistance from the staff members.

Havent been in guitar center in a couple of years, and after whats going on with the pandemic it seems like everything is on backorder, if youre looking for a good guitar, right now youll be doing some waiting!. Seems like you can still get most of the cheaper guitars. And the factory ordering is not the same as it was a couple of years ago, and the companies dont seem to keep making the good models for very long anymore! But Fresno guitar center is no different than any other place! But the staff seems to be polite so far, Im still waiting on a backorder, so Ill post another review after I receive it from guitar center. Wish everyone the best.

Well first off it wasn’t what I expect there stock is good, but the customer service is just not there. Went in to by my first guitar and was ready to spend. When I walk in the some employees are just standing in a circle taking to each other while there was only like 2 guys doing something. Then I went to ask for help and the guys just told me he’s busy and can’t talk. So I left and went to American music co and bought a very nice fender and they gave me some free picks to.

GC has done a really great job in the past few years of offering great in person customer service. Makes it worth going as the staff is really accommodating and super nice.

Awesome place for lessons! Courtney (guitar) and Micah (drums) have my girls excited about learning new things and even practicing! Really happy we chose Guitar Center.

Been to other guitar centers, by far best customer service I’ve had. Sam answered every question we had and made everything easy and fast. Very helpful and knowledgeable. Jay was also a nice person to talk to, friendly staff!

Very good customer service!! My dad and I have been to multiple guitar center stores including Sacramento and Modesto and this store has had the best employees by far. Sam was very patient with all questions we had and was actually helpful with helping us find exactly what we wanted. If you’re looking to find good customer service this is your store.

Atmosphere and staff are Amazing! I go after work till they close lol. Highly recommend it for any instruments(:Good Job you guys👍👍

Staff was super helpful. Store is clean, well stocked. They offer lesson and have anything you would need when it comes to string instruments as well as percussion instruments. My son bought a ukulele.When we were there that day we accidentally left a item behind in the guitar room. Not realizing until we got home we called the store and Mondo was a great help. He was able to find our item and put it away for us until we could come pick it up He really went out of his way and we greatly appreciate it.

Very helpful staff. My daughter bought a ukulele to learn how to play. The sales person helped her find exactly what she wanted without over selling the product. You can tell that the employees like working there and are interested in the products they sell.

Matt the guitar tech did a great job on my custom signature warrior 5 string. Got the Platinum package for $80 intonation, truss rod adjustment, new strings and polish the frets and condition the fret board.Great value.

This is the go to place for stringed instruments. They even let you try out the instruments in sound proof rooms.

Very helpful staff. Great inventory. Would have liked to se a few more classical guitars, but I still left there with a beauty

Okay not sure where all these reviews are coming from but the customer service at this location is horrendous. First off hard enough getting an employee to help you because most of them are usually busy chatting amongst themselves. Im not saying all of them Ive seen two hard workers at this location but for the most part many of the employees at this location have poor customer service skills. I was trying to put in a credit application, after waiting some while for it, when the employee kept taking other customers before or transaction was finished. Also must mention he left my application and drivers licence in full view of each customer he helped (there were four customers I had to wait for at different times during my application). You would think he was the only one working but at the time just in view point I could see three employees just laughing it up like they were taking a lunch break. Not sure how this location runs but I think some course of better management could tremendously improve revenue at this location.

They have everything there you could ever need as a musician and they have great customer service

Reading the reviews I can see that this store seems to generally do ok. I am not one of the customers that was done right.In fact, I dont even live in California and the actions of this store still effected me. I purchased a normally very expensive set of speakers online used. 2 subs and 2 mains. I paid for 2 day shipping and received the subs in a reasonable amount of time. After a couple more days I realize I dont have the mains I ordered yet. Same day I receive an email stating I canceled the order. I, in fact, did not cancel this order. After speaking with the call center they advised I speak to this store directly. I called this store and was first told that my speakers were stolen. Then I received a call stating that the speakers were defective and sent for repair. I was not given the option to wait or purchase them. In fact, they tried to dissuade me from purchasing them. These speakers were new enough that if they were defective they were covered under manufacturer warranty. I was told that the warranty would not apply for me, which is a lie. I have worked with PreSonus and they have always been very courteous to me.I sold my old PA system to upgrade to this one, so getting these items in was imperative to keep my schedule.How I feel about this matter is that they either did not test these speakers when they were purchased from a customer or they listed them way to low in price and decided to keep them. The last thing is that they didnt have them or were sold. They have no more speakers in stock new or used and now I have an incomplete system for an indefinite amount of time.I dont like to see stores and companies go down, but maybe some downsizing is in order. You clearly have too much to keep up with. Its okay if you do. Just be honest and quit making other people pay for your mistakes.UPDATE: After 3 months pass they send a reply via this review to email about the situation. I have sense purchased the speakers new and no longer care to deal with this store. 3 months to reach out is too long anyway.

Its always good to come this place, you can see and feel what you would like to buy. And the service always the best.

Small Guitar Center store.They didnt have the cheap Electric Guitar + Amp that we were looking for, so we got to play with a $700 Pink Fender Stratocaster Electric Guitar.The guy that helped us took his time to explain all of out questions and let us play with the guitar and a bass, so that was cool.

Great place to get music/audio equipment. Staff here is super chill. Check em out. But if your looking for something specific, call first and check. Theyll hook you up.

You call for a DI Box, say youre on your way and they sell it before you get there? Thanks for wasting my time.

Good assortment of musical items. Ive personally have found about 70-80% of the items I wanted in stock and simply ordered the rest on line.

Great staff. Ive only been to one other location (Richmond, CA), and in this one the staff was pretty outgoing and friendly. Gear for days. Great selection of guitars, basses, drums, even some exotic percussion instruments. Lots of guitar accessories including pedals, picks, straps and strings.

Got my electric guitar put back together from pieces and now it stays in tune. Awesome job

The people who work here try hard to be helpful, but the pro sound selection is very hit or miss.If youre looking for the best price, they will price match anybody, so dont be afraid to compare what they have with listings on Amazon.

Awesome musical instruments! I can’t afford a good guitar yet, but every time I visit any guitar center store people is welcoming and nice to me! I like to try the instruments and there is no problem about it! I’m gonna invest for sure here!

Great place with amazing selection of instruments and musical items. The staff is very friendly and will treat you with respect. Not a musician, but it is a pleasant experience to visit this store.

Always had terrible service, they have sold meh beat up floor models when I paid for new, & it seems like they are becoming more unfriendly everytime I come in... just grabbed some picks and jammed this time. Its getting old and we dont need this shop if thats how they are going to treat us!!!!!

I just like every thing they do they are polite and good customer care and they dont want to give you any thing that wuldint help your instument in any way

I hadnt been in guitar center for a long time so it was nice to go in and still b able to pick up a guitar or play the piano or drums in there. They even had lessons that u could sign up for to learn how to play the ukulele.

The store was not busy, but I had to walk around to find an associate to help me.

This place was amazing....the products were never ending....but the service wasnt very nice to me.....i waited for someone to help me with the bass guitar and the were notified an it was literally maybe 6 people in the building....i spent $349 because my son wanted a portable studio...i was hurt....but im used to it being a black American! I was just exhausted with even bringing their actions up!

Very uncomfortable. I was very nervous going into the store and when did go in, there was no welcome, no employees to help assist.. so I just left

The people working here were so helpful and let me try out a cable that I was interested in, they took it out of the box and everything. The person who helped me was Sam, such a chill person such a cutie patutie! 😍

Hi there, I just picked up an Epiphone studio Les Paul for $250. Theyve finally made a Les Paul styled guitar so everyone can afford it and after playing it Im pleasantly surprised. Thanks Epiphone.

Robert is incredible. Andy is great. Mike in audio is awesome. Always get great help. Always get what i need.

The staff here is very knowledgeable abouttheir products. They take their time to answer all of the questions that you may have, and even ask questions of their own to ensure that you are getting what you need, and want. Looming forward to getting our guitars from there.

Been goin here 4 years & always have what i need.

A great experience, everytime I have been there, except the very first time, but that was 15 years ago, and so far the more I go the closer they get to 5 stars

Ah, Guitar Center. Ive been coming to this location off and on since 2005, and in that time, the only thing that has really changed is the location of the cash register and the removal of the security desk at the entrance/exit.The good: You wont find a better selection of guitars anywhere. Go to any other guitar store in the central valley, and youll find a ton of Fender guitars and not much else. Many brands can only be found here, and its usually a pretty great place to try stuff out before buying. Parking is ample and the location is close to the freeway. The store is very clean and the instruments are typically in good shape.The meh: That bench in the acoustic guitar room comes to mind. For years, I was scared to sit on that thing; it creaks like mad when you do! I was convinced that it wasnt actually a bench but a display area not suitable for supporting the weight of a human.Any guitar approaching $800 or more is either locked up or placed up high; youll have to give them your drivers license in order for them to let you try them (this is a policy that this store implemented, its not a company-wide thing). To do that, youll need to get the assistance of an employee; more on that later.They have amps all over the place but frown upon anyone turning them up beyond the level of a whisper. The drum area is similarly adverse to people playing on the actual drum kits. Its also hit-or-miss whether or not youll find a cable to plug in with. They go through seasons; sometimes they have cables zip-tied to the racks, and sometimes youll have to go track down an employee to requisition a cable.They wont do you any favors on the pricing; there are generally coupons or price-matches of some sort available online, but they wont tell you about them even if you ask. That being said, they dont jack up the price and then advertise items at a fake discount anymore; the internet did away with those dishonest shenanigans. Items here sell for MSRP.The bad: Good luck ever finding an employee to help you with anything. Employees are sparse and its rare for one to ask you if you need help. This is something that hasnt changed in the past 16 years, and I still havent found a trick to it other than waiting at the cash register for someone to show up, possibly waiting in line behind several other people. And even if you do find someone, that person may not help you. Many, many times Ive had an employee tell me Ill find someone to help you and then never follow up, and ignore me as if we never spoke. So if you want to try a nice guitar, need a cable, need to borrow a tuner, or even want to ask a simple question, youre in for a wait. If youre waiting in line for an employee, expect at least a 5-7 minute wait for each customer ahead of you. This is all for someone who tries to come during non-peak hours when there are fewer than 10 customers in the store. I stopped coming during the busy times.On top of that, many of the employees are just lazy. Ive asked if they could check inventory at the Visalia store and been told oh they dont have that item only to call the store and find they have four of them. Ive asked if they had additional stock in the back (cliche, I know) and been told no, only to ask another employee who found it from the back within minutes. Ive also brought up guitars with fixable damage (loose input jacks, strap buttons, knobs, etc) to the attention of employees several times and no one does anything about it. One time, an employee brought the guitar to the back and said their tech would fix it. I came back the next day and the guitar was back on the shelf, no repair attempt made.Its hit-or-miss over the phone as well. Some employees dont give their name, so if you ever get put on hold, you may be transferred to someone else and not realize its a different person, which will be very confusing to them if you show up at the store and try to talk to the person you thought was helping you over the phone.

Great serivce great prices

The display of guitars... speechlessIm buying a guitar from there soon..

Oh I love it there this is where I buy all my equipment.

Bought a couple instruments at Guitar Center over ther years! Always a friendly and knowledgeable staff. Take advantage of their deals around the holidays.

I stopped into Guitar Center to check out pricing on a couple of items Im considering purchasing. The sales staff was very helpfil and friendly. One department didnt have what I was looking for, so the salesman did online research to try and find the item in his digital inventory. A different salesman was happy to offer pros and cons of various brands of similar items. The staff is well-versed in their product knowledge. I will be back.

The selection is eh (I don’t really think the pandemic is an excuse cause the store inventory was eh before.) The pricing, well better pricing can be found elsewhere. Oh and they definitely like to act like they have everything a musician could need but they don’t. Better off going to an instrument store that offers instruments of all kinds for all stages of learning and practicing, etc.

Kind of mean not very helpful.. It seemed like that they just wanted me to spend alot of money on brand new stuff that im still unfamiliar with so I didnt purchase anything bcuz the cord for my condensor mic they told me would not work with my equipment. Sure i learned something new about phantum sound but i ant no fool i think i could have put a cord on my guitar amp to sing threw it.. they said it would sound terrible ,but i have the voice of an angel....still badass guitars but there meeds to be a microphone center for us singers lmfao...

Very helpful staff. They had alot of stuff...more than the one where Im from.

Drum center is great with awesome service

The staff was helpful and friendly, and it was a chill place to browse.

Went there with my daughter to look for a lefty eccustic guitar in which they only had 1. We were totally prepared to purchase a good beginners guitar when we walked in. I would have even ordered it but all the help we could get was you can go home and check online, we have more online. What happened to sales people. Oh well their loss as I went home and went online to Craigs list.

They don’t have a very filled out used section. Overall decent selection but would like to see them have a little more in stock, shelves felt pretty thin. Nice staff and not pushy at all while I looked at multiple guitars.Would give more stars if they kept more of their guitars anywhere close to in tune.

Very professional staff and great equipment

Very happy to chat with you and get guitars down. Must have seen himcarry down 20. Well done

This is my home away from home, music is a huge passion of mine and Guitar Center never fails to fill my heart with love, ive tought friends, family, random people just sitting there how to play guitar the first place my son held his first guitar was here i love the free option to play the instruments this place is amazing

I love this place, Ive done lots of business with them. Things occasionally go wrong, any problems Ive ever had they bent over backwards to make it right. I bought a soft case, I was assured it would fit my guitar. I got home, way up in the mountains... It didnt fit. They gave me a hard case and strings to make it up to me. I once got a guitar as a gift, it had a ding on the front.I took it back... So they have me a guitar that didnt have a ding and a check for like eighty dollars because the guitar was now on sale. I love guitar center.

Poor service. Not as friendly as they could be.

Happy and satisfied. Great place,Thank you.

Basic gear with minimal help. Drum gear, go to Bentleys. Terrible service and not much in the drum department. Disappointing coming from a major chain, but it is Fresno

Helpful and knowledgeable staff on hand.

Brennen was amazing and patient!

Good service and courtesy considering our economic and health crisis

Seem to have most things you need. Stuff is a little pricey but they have used instruments as well. Not much for left handers, but the staff is helpful and not over attentive so you feel comfortable looking around.

Great group of musicians

Manager didnt want to give me a good discount on buying a nice high end guitar & amp combo...and I was gonna spend some good $$....come on, its Xmas....

I called them to asking they huh back a certain product, they aaid they did and to come in.....so I drive all the way across town forthem to say that they dont buy back stuff like that.....!!!!!!!!and this isnt ghe first time they have done. This to me either....

I think the only reason I am giving 3 stars and not one is due to my prior visits going better than this last experience. All I wanted was to use the credits that I accumulated from being wrongly charged for the lessons on actual equipment because I knew I wouldnt be coming back for lessons. I spoke with someone who said he was a manager (Loren) who was not the friendliest and promised me that he would call back and to this day never has. I understand we all have bad days, but at least keep your word. So now it seems like im supposed to just lose out on that money. So disappointed.

3 stars due to the following - Went into the store to return a microphone, however, the first sales rep, older gentleman, told me I am not able to returnReason: Wrapper of the box was not there.The older gentleman then persisted I can not return due to having the microphone exposed to possible mouth contact.I told him to show me on the receipt where thats in the policy and the manager who sold me the microphone said yes you can return items but there is a restocking fee if mic is not to liking.Sales rep made it very obvious he did not want to handle the return or partake in the transaction giving redundant reasoning.The issue was then solved by the manager who performed the return right away by stepping in, waiving the restocking fee, and sending me on my way.I commend for that.Reason for return: Went with a bluetooth mobile mic application.Please make sure all employees are fully aware of the return policy and not giving different explanations of policy.

Very respectful and knowledgeable staff, they answered all my questions and let me know their genuine thoughts and opinions on products and didnt try to push salesmanship tactics, just gave whole hearted thoughts and advice on what are good buts or what things might be worth investing more money for a quality product

The store itself has everything a musician needs. Which is great right. Unfortunately they are the only game in town which is why I Believe their staff is poorly lacking in customer service. I call um as I see um. In fact Ive come here seven minutes before closing and door was locked. Twice. Nuff Said....

Andrew is a punk no help at all why does he even work at a music store

Customer support is fantastic. I told them what I needed and they showed me what was recommended with the pros and cons and left me to decide. No pressure for a sale.

They have put the 7 string guitars up where I cant play em. Booooooo

Love buying my strings at guitar center bought my husband a guitar beautiful Gibson.

Basically no stock of studio monitors. Lack of knowledge of records and related equipment. Less than average service from less than respectful employees. Find another store or shop online, this place has fallen quite a bit since I visited years ago.

Took my guitar in to be set up and get a fresh set of strings. I was took it would take 7 to 10 days. I wasnt in a hurry for it but they called me on the 4th day and said it was already!

Super friendly and very helpful

Terrible return fees, Need to be careful of what you buy from here, they’re not honest in business, they charge 15% of restocking fees plus taxes. It is a ripoff store, not like Bestbuy or other stores.

I love your staff 😉

Recently we came into Guitar Center looking for a guitar for our 14 yr olds birthday. Darin, the sales rep was very informed and VERY patient helping us find the perfect guitar for her. She had a vague idea of what she was looking for, and he was very patient with her indecisiveness. I give this place 5 stars for the awesome customer service, patience and knowledge to answer her questions as well as a great variety and price range of products. I highly recommend this place to shop!

Jeffs the electric music guru....got any questions just go to Jeff!!

Its unfortunate that GC really just never has anything in stock anymore. Because of this I usually just order from Amazon. Although I keep trying when I need something last minute and they always fail to carry what I need.

Theyre in it to make a buck.No enjoyment.No vibes of music.

Makes me wish I played the guitar.

They were friendly and helpful we bought a Keyboard.

It is as most everything else is these days, gaff (stage tape) everywhere designating which direction to go, how, when. I cant shake the image of Andre The Giant (in two-tone Andy Warhol pop-icon imagery) and the soft-spoken, simple instruction; OBEY.

Guitar center usually has everything you could need, but due to covid their stock is low. Getting professional help can be challenging. Id have given less stats, but Ill give then rhe benefit of the doubt that covid played a role in this experience.

Anything and everything musical in one spot...its become a bit more desolate since virus days have come but the positive to that is that now u dont have tomwait too long to demo any of the instruments...and if there is.a lime its relatively short...so go mess with all the stuff..especially the instruments u dont know how to play... Oh they are pricey as opposed to going on Amazon or wish but definately good for last minute music items

Just to buy anything for instruments,amps or cables,but now I have to order first

Quickly attended to, polite / friendly staff, and easy checkouy

Good stuff, Although my strings did take 2 weeks to pick up in store because guitar center was closed.

Helpful and had just what I needed and even offered to fix my dads guitar

I love guitar center but, Me and my boyfriend went to check out some guitars and look around the shop. Until it came to checking out we had the most rudest customer service ever in any establishment.Our cashier, he was a tall gentleman with whitish hair with black nail polish nails, felt annoyed and I felt bad because I hear the phone going off and customers walking up and asking him questions while cashing us out. But he didn’t have to take it out on us. At the end I told him have a great evening before walking out and he didn’t even say anything back. I was like wow 😳 I rather take my business else where.

An awesome store with a wide range of musical instruments and wide assortment of accessories.

Walked around the bass section having to google prices and information. Was in the store for about an hour trying to buy my daughter a bass but the staff was to busy visiting with each other. There was 2 other customers in the store but i was unable to get the staff to help me. Prices seem good and a good selection but your on your own to figure out any information.

Jason was very helpful in finding a piano keyboard.

Mando was great he help my parents with the purchase of a sound system for my brothers band.

Good guitars but very pricey. I love the service here!!

Great service

I love this Guitar Center. I was in there shopping for a capo and was helped by a gentleman whos name I forgot. But he helped me very much more than I needed. Even suggested some inexpensive strings for my guitar that would probably help my playing.