The whole team work beyond one’s expectations but Melissa was absolutely amazing!! From the very first phone call to the car keys in my hands, she navigated me through the entire process with extreme level of professionalism, care and in a friendly manner. The finance manager did an amazing job to bring the car well within my budget. Highly recommended!!

We came in with cash for two cars and Shaquille and the finance manager (I think his name was Ken) really helped my husband and I to get our cars in one stop and handled all the paperwork for us. Thank you Fresno Lexus!!! Great customer service!! You cant go wrong with a Lexus.

Jesse Cervantes from the Service Department gives me the best customer service always!! Just bought a car from Tevin and he was awesome. I love Lexus!!

Smooth, speedy transaction! Went in on my lunch, test drove the vehicle, returned at 5:15pm, had docs signed and keys in hand by 6:20pm. Sales Rep Melissa was incredibly knowledgeable as well Finance manager Michael. All in all extremely satisfied. Thank you Fresno Lexus 😁

Extremely happy with my new vehicle, best price and vehicle was detailed with perfection . My rep Shakeel K, was very helpful . Thanks Fresno Lexus

I have had nothing but great experiences at Fresno Lexus with my first Lexus purchase. Melissa, who sold me my vehicle, has gone above and beyond her duties. The sales process was effortless, and I know I can always call or text Melissa and she will help me in any way she can. She truly is the best. Jesse in the service department was awesome. He was very friendly and made sure vehicle was serviced to my satisfaction, and followed up with me to make sure I was satisfied. Great service! We are very happy with Fresno Lexus!

This Lexus dealer is top-notch. Went to test drive and possibly purchase a car had a great experience. Unfortunately did not end up purchasing my vehicle there. But I will be definitely taking it back there to get serviced. Everybody here is very nice and professional.

Ben in the Service Department was amazing! He kept me up to date on the status of my car and followed up with me to make sure everything was taken care of. I really appreciated him especially since I was unable to purchase my Lexus from Fresno Lexus - they did not have the vehicle I wanted and I found it elsewhere. Ben welcomed me into the Fresno Lexus family. (note: not everyone made me feel welcomed because my car did not come from this dealership)

First time I used the service department and a few things went wrong. They ordered the part, called and we set an appointment date. Dropped car off and get a phone call saying the part had been sent back. Will take another day to get it, but will give me a loaner car. This means I will have to go across town another day. Get my loaner car and it virtually has no gas in it. Now I have to mess with gas as they have no pumps at the dealership. I wait for their call the next to say car is ready, but it will not be done until the afternoon, was hoping to get it at lunch time so I would not have to deal with 5:00 traffic, but oh well. Pick up my car. They apologize for the mess up. Thing is, one of the main reasons I wanted a Lexus was good service. Hopefully next time.Follow up...Talked to the General Manager. Apologized for the issues and said he talked with his staff. Said this should not have happened. Thank you Mike.

Loving my new Lexus! Thank you Irene for all your help! Definitely recommend her for helping you out with all your car needs/ wants ! Great costumer service and over all friendly.

My service associate was Eric, and he was amazing. He rushed the paperwork to get me in a loaner car, and back to my kids school! When picking back up my car…..the entire staff was welcoming and extremely helpful. Thanks Lexus!!

My Service Advisor Jesse went above and beyond to make sure my service went smoothly. I really appreciated the ongoing communication regarding the status of my vehicle. Happy customer!

They really took great care of my car!

Ben was my service provider and he went above and beyond my expectations to make sure my vehicle was repaired in a timely manner. He also communicated with me daily to ensure I knew what was happening with my vehicle. Thank you Ben! 10 stars if I could!

Always a pleasant experience when I take my Lexus in for service.

Always an easy and seamless experience here. From the service adviser to the receptionist are always welcoming. My car is always taken care of here.

It was my first visit with service department and I experienced exelllent customer relation, on time service, keeping me updated with the work progress. I was Very pleased with service writer Jesse for keeping me informed and his pleasant personality.

Great customer service, and they are very friendly.

I had an issue with my Air Conditioning Blowing hot air in the front seats but cold air in the back seats. I made an appointment online and within 5 days I was at Fresno Lexus and Nicholas was actually able to make my experience really well. I was in and out within 2 hours of arriving and my Air Conditioning was working perfectly!! And as a bonus for being a customer I received a full car wash and interior cleaning which I assume is what took up most of the time I waited because all their technicians had to do was some kind of computer software update. At the end of it all I was driving away without having to spend a single penny. They honor their warranty, especially since my car was a 2018 Lexus IS 300 fsport with 21k miles so I will indefinitely be taking my car back if I ever have any car troubles!! Thanks Nicholas!

Erik Ucela was exceptionally hepful

Fresno Lexus was the easiest dealership to purchase from. We went in to inquire about a vehicle, they called us when they received it on the lot, went in to test drive and purchased it. They were very helpful and answered all of our questions. Normally you spend all day buying a car we were literally were in and out in a few hours! They are courteous and polite and not pushy. Thank you so much for being amazing I would definitely refer my friends and family!

Jake is the best ! Greatest customer service everCertainly an asset to your establishmentAlways nice and considerate

Service was acceptable. There was just a break in communication from service to customer. I would go back to have my vehicle serviced.

This Is our 4th car we have purchased from Lexus. I love my new IS 300. Shakeel was so kind and patient with me, and very accommodating. He also had a good since of humor so we laughed a lot. Thank you Shakeel for a great experience. I wont forget!

My scheduled service appointment went smoothly from arrival to departure. All personnel contacts were helpful, knowledgeable, and professional. Thanks.

I just bought my first Lexus from Fresno Lexus and my experience was great. Darrell was awesome! Always checking in and updating me on the newest inventory for what I was looking for. He even came in on his day off so I could test drive a car he was telling me about and I ended up buying it that day! Everyone is great towork with at Fresno Lexus. I will definitely be recommending Darrell at Fresno Lexus to friends and family. Thanks Fresno Lexus!

My experience at Fresno Lexus was enjoyable very professional Id recommend you ask for Irene. She is very helpful an knowledgeable in pairing you With a car that will suit you an your family.

Met one of the salesperson (a female) who was so quick too judge and made us leave the shop. She wasn’t friendly, judgmental and acted arrogant. We went back because I did an online estimation with a different salesperson who was nice and friendly. Another reason why I rated a one star was because I was supposed to get a call back to schedule a repair appointment for the inside damages that were there the day I bought the car but it’s been a week and still no call from them.Overall, it was a good place, depending on who your salesperson is. Wish they would be more diligent with their repair appointments.

Service was prompt - Jesse explained and reviewed everything that would be checked on the car - I waited while my car was being worked on and he checked in to make sure I didnt need anything. Great experience!

Great and friendly environment !!! helped me with my first vehicle without having any issues I really recommend Lexus of Fresno , also they aren’t asking markup prices like most dealerships in todays car shortage.

I got a flat tire a week ago and had been driving on my spare. I ordered the 4 recommend Michelin tires online a week ago and made an appointment for 8 AM today. I drove all the way from Sanger just to find out that they only had 3 of the tires I ordered and sold the 1 to another customer. Pointless!

All the personnel at Fresno Lexus are professional, customer oriented and knowledgeable. Everything is handled in a timely manner and each request or question is treated with respect and fully answered. It is a pleasure to deal with them.

Jesse was very helpful. I appreciate how he took the time to make sure everything concerning my car and my experience went well.

Madison and Erik were great help in getting car in for service. Glad to be a Lexus owner.

I bought my very first Lexus from Irene Lewy in 2020. I was very happy with the customer service I received and I loved my new NX300 Lexus. I was so pleased and happy that I went back in 2021 and purchased a RX350. I specifically asked to work with Irene not only did she provide excellent customer service she went above and beyond I felt as though I’ve known her for years, she made me feel welcomed. The whole buying process was smooth and fast. I will definitely be going back when I’m ready to upgrade. -Thank you again Irene and the Lexus team for making the whole buying experience a good one.

Service Representative: Jesse Cervantes; ExcellentService from Lexus: ExcellentHonesty: Thank you Lexus for being honest.Wait Time: 3 hrs, same day service. Waited in the beautiful lounge area while the vehicle was repaired.Recommend Lexus: Yes

My first time buying a Lexus. My experience was great, I wish they had more options and different colors to choose from. To George G who made the first call, to everyone that I came encounter with at Fresno Lexus great job!!! Thank you very much for welcoming me to the Lexus family.

A great team worked with me memorial holiday weekend! Thank you Tevin and Irene at Fresno Lexus for all your efforts to make my purchase with ease! I have worked with Irene many years, I will be seeing them again!

Being a car salesman at one time of my life,I have to say that my experience was not what I expected. The experience was a good one,we were fortunate to have a sales representative that treated us with overwhelming respect. Darrell told us he was new to the business and that if he didnt have an answer to our questions, he would surely find the answer. The experience from beginning to the end was pleasant. We got the car we were looking for,at a fair price and a great salesman to make the experience memorable. Actually all the people we conversed with ,from the sales manager to the finance manager were all very good people to deal with.

As my first time at Fresno Lexus I was very impressed with the service and the way I was treated at the service department .Jake the service writer was very polite and professional guiding me threw the process of the repairs of my vehicle made me feel comfortable as a customer thank you.

They are always prompt, courteous and take great care of me and my car when I take it in.

Thank you George Galicia. You were such a help with the processes of purchasing a new vehicle..

Very fast and professional service. Thanks Erik U.

Fantastic servicce department, great to have a Lexus loaner, too.

George Galicia was great very helpful.

Holy smokes I never thought an experience at a dealership could be so good 5 stars isn’t enough. Jon Lo helped me out when I brought my CT200h on a trailer, having no idea what could be wrong, Jon made sure everything goes as smoothly as possible . He will always give you updates on whats going on. Jon really goes the extra mile for his clients, making sure your getting the best deal possible, dealing with the insurance, or anything else someone could possibly need. After my first experience here at Fresno Lexus Id be sure to comeback for any of my car service!

Great experience , with very nice environment. I keep coming back each time we want an new car

Jon is great service advisor. He understood my questions and concerns during my last two services. The entire staff is also very professional and personable. I’ve had my Lexus NX 200t for 4 years and I will continue to return to Fresno Lexus for all my automotive services.

Fresno Lexus has always been given us the best service ever with every single detailed services or information. My recent service visit as usual has been very pleasant.My agent today Jon was exceptional and professional. He has a positive attitude with a splendid work ethic. Thank you for the wonderful service I receive all the time during my visit.

Erick the service writer did very well helping me with the sonar sensor

John is awesome ! I just started taking my car to Fresno Lexus & the first time we got there John toke care of us amazing, great personality & great customer service; he loves what he does! Everytime I make my appointments I personally ask for Johns service, makes me feel at home so comfortable! 😊

Everyone is always so helpful and friendly. The service is performed quickly and my car always looks great when I get it back!

After radiator blew up on I5 - had car towed to Fresno Lexus - Service manager Jesse took good care of my car and the technician took extra steps to ensure any hidden problems were identified and mitigated - drove the car back to San Diego a few days later -

Fresno Lexus has always done an excellent job on maintenance and repairs on my vehicle. Unfortunately the reason Im giving this review a 2 star and not more of a satisfactory review is because I took my car in for repairs and I received a phone call that they lost my keys. Never in my life have I ever heard of a car dealership losing ones car keys. Im never having my car serviced here after this incident.

Excellent service with reliable people that handle my needs while my vehicle is in their shop.

Ben was the best service advisor he kept me well informed on my car.

This dealership always has and continues to go above and beyond for customers. From the Service Receptionist to the Mechanics to the Service Secretary, all are super friendly and knowledgeable. I was very appreciative when Ruben (Mechanic) came to see my after the service to explain and clarify a question of mine.

Both Al and Jack were the best. I went there late and Jack was with another client. Al who is in their finance department took me around to look at vehicles in their showroom. Jack was done and was ready to go home. But once he knew he had one more customer, he stayed behind and showed more cars. I picked one that just got in and they quickly worked together to get the transaction through. I got a new Lexus in less than 2 hours. The next day they delivered the car!! Impeccable service.

Excellent dealership experience. Warren was a pleasure to work with, providing me answers to any and all questions I had. The vehicle i purchased was sitting out front detailed and waiting for me when i was done with financing. Thank you Fresno Lexus staff for a great experience!

Always top shelf service - love Fresno Lexus

Good service but not a good sell, they sell what they have!

Disappointing follow through despite a nice vehicle.We had a very pleasant experience with the sales rep, Mohan, when we purchased our 2018 Lexus. We test drove several other brands including Mercedes and BMW, but overall the treatment of our sales rep coupled with their reputation for stellar service sold us on Lexus.Unfortunately, we have continued to have negative experiences each time we have brought the car in for general maintenance and services.We paid to put the ceramic coating on the paint, but this requires special soap so we wash the car ourselves. We have told them several times NOT to wash the car when we bring it in for service, and usually we wash it beforehand so it looks clean and there is no need to wash it. They take it through the wash and let it dry in the sun and get water spots on the paint, windows and wheels. Disappointing, but not a deal breaker.Then, there was a piece of the front bumper under the headlights that was lose. We brought it in and they had to keep it so we got a loaner vehicle. When it was ready, we picked it up for an out of town trip and they mis-calibrated the smart driving sensors. When we would use cruse control, it would randomly break HARD when sensing a car in the next lane and even 2 lanes over on the freeway. A MAJOR safety hazard. They ended up fixing it keeping the car for several more days when we returned from our trip. Again we fortunately had loaners.While these experiences were disappointing, the staff was nice and they were always willing to do what it takes to keep the inconveniences to a minimum. We have always said well keep buying Lexus, until now.Now apparently they dont do loaners for small projects which is hugely inconvenient and not at all what we were promised when we purchased our vehicle.To say that we are disappointed is an understatement. We have referred family and friends to Lexus who have actually made purchases and we did this solely because of the service and their willingness to make it right. The loaner vehicles was a big selling point for us; I work 2 jobs and my husband works long hours so the convenience makes a big difference. With that gone, why would we come back next time we make a purchase?As much as we love the car and are overall pleased with the vehicle itself, we are not pleased with the follow through on their service at all. I dont feel weve received the level of service we were told to expect when we made our purchase.All I have to say is if youre going to use something to sell customers on purchasing your products, uphold your end of the deal. We are no longer happy customers and will look elsewhere when it comes to buying another vehicle.

A great experience from the moment we arrived.

Excellent service start to finishThank you Eric for explaining the service to be doneThank you to those who did the service on my Lexus.Thank you for the shuttle drop off and pick up.

One car was ready for periodic maintenance. I took it in and the service was completed earlier than estimated. While there I asked about he recall on the other vehicle and was told to bring it in when I came after the other car. The work was completed the same day but due to closing time I elected to pick up next day. Ben, the service advisor was excellent.

Nice people and great service!

It was a great buying experience at Fresno Lexus, thank you Melissa and Fresno Lexus for making it happen. This is are first Lexus👍

I had my first oil change/service. Jake helped me, he was very professional and informative, he answered some questions I had about my car. The service had taken less time than anticipated. I did not have to wait long at all. They offered me a courtesy ride to and from.

Thank you Ben for being such a wonderful Service rep. You answered all of my questions exceptionally and professionally. I will be coming back to Fresno Lexus and will highly recommend my friends and family. Thanks again Ben.

Im a little disappointed. I dropped off my lexus GS430 on wendsday morning to get services done and was told my car would be ready on Friday. Well that not the case. I made plans with my Grandkids now I have to disappoint them I so now Im upset 😡. Now it wont be ready until Monday..#Disapointed

Fresno Lexus has been friendly and efficient from day one. I know that, when I take my car to them, I will get friendly efficient service unlike some other dealerships in Fresno beginning with A and ending with a. They care that my car functions as it is intended.

We worked with Sahm, Aaron and Al. Although our car buying experience was a little different because it occurred all online during the Shelter in Place orders, we feel everything went smooth and Al was wonderful during our signing! We are so blessed with our new (to us) car! We will definitely come back to Fresno Lexus in a few years to pick out another car! Quality buying experience!

I really enjoyed my experience at Lexus Fresno. They allowed me to come onsite and test drive one of their vehicles the same day I put in my interest. They were not pushy with selling the vehicle at all. They were extremely knowledgeable of the features and specs of the vehicle I was interested in. They were able to offer 0.0% financing as well. I ended up purchasing the vehicle.

First class service as always with Fresno Lexus. Jesse took care of everything and kept me posted on the status of my service. Everyone was very careful and wore masks to ensure the safety of both the employees and customers. Thanks and Stay Safe

From the buying experience to the service department, Fresno Lexus is top notch all the way.

Outstanding salesperson, Tivan, and a professional cast of executives to work with. Easy to deal with, got exactly what I asked for - in terms of vehicle and price! Very pleased. An extraordinary car buying experience. Fresno Lexus has eclipsed what has historically been a terrible buying experience - buying a car! Fresno Lexus is an exemplary dealer!

Very pleased with Darrell and the Lexus team for their expertise, no-haggle pricing, and an enjoyable buying experience.

Dealing with Harry in the service department is always a pleasure. Always stays in contact and goes above and beyond

I worked with Jon when I took my 2021 ES in to repair the door handle. While I was initially upset due to the circumstances, he made the experience as great as it could possibly be. He communicated well and got me a rental ASAP when one was not immediately available. I would recommend working with him when you go in for any service and look forward to working with him again as well.

Went with a friend to get her car service. She had an appointment had to wait awhile before she was seen.

Great customer service. Dropped off my car for a recall & was given a loaner vehicle. Very quick and efficient service my car was ready the same day. Thank you very much.

I just bought my first Lexus from Fresno Lexus, and my experience was great. Thank you so much Irene was awesome! She helped me so much.

They did a great job repairing my vehicle. The techs here are first rate!

Great service and very accommodating!!

Excellent service professional people I will recommended to all thanks.

Great customer service. My advisor Erik was very quick and got things done for me right away. I recommend Erik for service.

Jesse was very friendly and welcoming. We brought our car in for the 15,000 mile check. He answered all my questions and didnt rush me through the line of cars. I appreciate his attitude! Jesse is an asset to Lexus! Thank you!

Love the service everyone is great and helpful Thank you

It was my first time purchasing a car through a dealership and with the help of Shakeel and the rest of the staff made the experience so great and easy. Love my car!

Very professional and excellent service. Automatic clean the car too!

Service was as expected Lexus always goes above and beyond. Harry was awesome to work with and kept me posted with updates on the progress of my vehicles maintenance. The four star rating was only reflective of the wait time which was due to a back up in the car wash department. If it wasnt for the long wait time five stars for sure.

Always prompt, professional courteous!

Tevin was amazing! This is the third vehicle we have purchased from Fresno Lexus. Tevin, by far, was the best salesperson I’ve worked with!

They have great low pressure easy going style and are focused on customer service.

Lexus customer service is great!

Ben Vakarchuk is the most awesome service consultant. He listens to my concerns and he gets everything taken care of as quickly and efficiently as possible.

I have taken my car in for service a few times already and Harry has been the one who always helps me and he really makes sure my experience with Lexus is a pleasant one. I am a first time owner of a Lexus vehicle and I could not be happier with choosing Lexus.

I had a great experience at Fresno Lexus. Leased a new car last weekend. Melissa Ronkin was my sales person. She did an amazing job. She worked with me for several weeks. She is very patient, fun and easy to work with. She was professional and friendly at the same time. Look forward to working with her again in the future.

Great customer care. Everyone atFresno Lexus goes out of their way to make sure your time there is pleasant and productive. I always feel as if I’m the only customer there! They are just that good!

My experience with Lexus has been WONDERFUL! Tevin Ivy was AMAZING to work with. I appreciated his knowledge about the cars and his willingness to allow me to have this experience at my own pace. I have always been apprehensive about buying a luxury car, but with Tevin, I did not feel pressured into making decisions or forced into getting anything I did not feel comfortable with. He was always available to answer any questions or concerns I had and made sure I knew that I could contact him at anytime. What I appreciate the most is that I did not become an afterthought once I drove off the lot. Tevin made sure to contact me to check if I needed anything and/or if I had other questions about the car. I was also contacted by other staff members to make sure I had all of the technical support and any other support I needed. Mr. Ivy has truly gone above and beyond the call of duty to make this an unforgettable experience for me, and for that I am extremely grateful. I have truly enjoyed this whole experience and I am proud to be a member of the Lexus family. Thank you all so much! God bless!Teneecia