This five stars is for Manager Jorma.New Tesla Y showed low psi warnings on screen and found out the rim was damaged. None of other tire/wheel shops can handle it so had to wait over the weekend before I pulled it up to Tesla Service. The advisor of Fremont Service Center (An+*^y?) was unprofessional and rude. He didn’t even take a look at the damaged wheel and refused to replace it same day. Kidding me? You want me to drive this damaged wheel on highway to my work? Is this the Tesla that I love? I was so desperate and needed to talk to the manager.And so there came the manager Jorma . He totally changed the situation. He is so professional, so kind, and extremely supportive. He communicates effectively and compassionately. He completely understands our concerns and needs for the vital safety of a good wheel. He made the replacement work done in 30 minutes!! Amazing!!! Best manager ever!! Thanks!!

Called their parts department 4 times. No one answered the phone instead the call went directly to voice mail which was no help at all. Voice mail said they would return the call...(Never got a call back). Right after the voice mail it asked to do a survey on the service received on the call. Incredible!! Got NO HELP but they wanted you to do a survey on their service!

Best Tesla service in our area

Best service eva!

I was looking forward to finally buying some Tesla swag, but of all places, the Fremont mothership only has a couple items, in a couple sizes, and just whats on display?! Should have stuff I cant get anywhere else and be the most amazing and up to date showroom!

Excellent service from the Kato road team. Quick to get me in, excellent service, and on time. Very satisfied.

Great charging station

Overall the service is pretty good. James took the time to listen and try to understand the concern and problem but he still missing some details and instructions on what I want them to check. He seemed to be in the defense side when I told him about the problem I have encountered with the car which is understandable I guess 🤷🏻‍♀️ I also asked to see the activities log and they cant provide that 🙄🤔🤔🤔 (hmm dislike) they said I have go through some legal paper work 🤔 They need some improvement on where theyre parking customer cars over night, they left my car out under the tree and it rained over night and this poor guy(pic) is picking stuff out of my car because they dont use water and there is no other way this guy could clean it 🤦🏻‍♀️ Come people! Can only imagine what this guy is dealing with lol. They gave me 2018 Model S to use while my car was in the shop. I was clearly informed that if something happens to this car I am responsible for😬. They check the tires pressure and topped off the washer fluid “Goodwill Service for my car which is a nice touch.

Amazing tour! Could have been 3 times longer and just as interesting!I was looking forward to finally buying some Tesla swag, but of all places, the Fremont mothership only has a couple items, in a couple sizes, and just whats on display?! Should have stuff I cant get anywhere else and be the most amazing and up to date showroom!

Excellent service but too many people and not enough employees to get help.

I’m starting to regret my $100,000 Tesla purchase. Had I known that you can ONLY communicate with Tesla via the APP in a text message AND that the staff doesn’t actually READ the messages, and is ineffective and reactionary... I would have put myself into another Jaguar. Tesla gets the grade of F Minus. What a huge joke.

I havent been there myself but looking at all these reviews it seems like the only good thing at Tesla Fremont service center is the amazing tours into the factory, I guess I should say that car and customer service is really horrible which is the bad side of it this one.

The Tesla Factory is a fantastic place to stop and charge, meet other owners, and attend the factory tour. If you have not already taken the tour and you are an owner, schedule one right away - it is an amazing experience to see the scale of Tesla Motors manufacturing.

Needed to see where my next new car is being built. Cool glass roof!

The tour of the factory was amazing. Taking photos or videos inside is not allowed.

Want to take 0.5 stars out. The entrance to the service center is in the back, accessed via Page Road instead of Kato. To be fair, the sign saying that in front of the chained up entry had fallen over and lost the info in the rain. Anyways, now that you know how to get there - its clean, warm and comfy. The service rep is good. Wifi available. They take good care of you.

I was apprehensive going in worried that they would try to make money out of me, like other dealerships. I was pleasantly surprised by the helpful attitude and going out of the way to make sure I was satisfied.Got good service and in quick time too. I was given Uber coupon for ride back home and for coming back to pick up my car.

This factory is temple for Elon Musk fans like me. His factory boast of his dream. If you are lucky like me you get an opportunity to see it from inside. Its one great experience

Worst service center ever. Bought a new Model Y for 3 months and made two appointments to fix the rattling brake, loose camera and rear-view mirror and mis-aligned doors. The service man and so called adviser simply laughed at you and kept saying that everything is perfect and there is no problem at all. I showed them the recorded videos and the recorded noise of the brake, but they simply ignored them and refused to fix the problems.

Amazing place! You can see how a car build here, from the very begining to the whole!The people is very nice here, and you can enjoy the free drink like teaand coffee. If you bring your own food youcan also enjoy it outside.

Came twice to get my loaner tire removed from my Tesla Model S... first time was at 8am and told I needed an apt which wasn’t what the Tesla Roadside service told me over the phone...the second time, no one greeted me and no guidance as next step...so I’ve parked at service entrance and grab coffee and sat at lobby for 15 mins and no ask if they can help... finally approached the service guys and was told your service rep will be with you... hmm, doubt it:( ... still waiting ....

An amazing Organisation got my car back within A-day 1/2 The staff was professional and patient with my concerns.thank you Tesla Service!!

Make the future better.

Amazing family tour by a friend of a friend of another friend of mine

Took the tour..very cool

Amazing. Truly revolutionary, a must see for our epoch.

Amazing cars awesome place

Quick service, very professional.

Top Service! Very attentive to customer requests. Uber credits for ride back if service requires longer time

Fortunate enough to get a tour behind the scenes. Well worth doing if it can be arranged.

Easy tire change, would recommend.

Good upfront service, but no one ever answers the phone. No one follow up to give you status of the work. Over promises but cant deliver. They need to improve or be trained how to be a great customer rep.

If there is one reason NOT to own a Tesla car, Tesla’s service is one of them. I had quite a number of issues with my model s and interacted with the service center a few times per year.The service center seems to have limited bandwidth to deal with customer needs. Some service guys are impatient, unprofessional, and arrogant.Tesla establishes its brand as an idealist, it’s service center turns out to be a refined egoist. This place is a total disappointment!

Great service! Got my list of stuff all taken care of in a timely manner. Thank you!

Tesla can rip and take your family away. My dad works for Tesla and just today May 14 2020 My dad went back to work. When at home my mom and me have asthma and my mom has cancer which means we can catch the COVID faster.

Gr8 fun place to work.

This was a experience that not only showed unprofessional conduct of a supervisor but also how that supervisor have no respect for humanity as a hold If a person did all the right things that reflected on the effort they put into the situation then all due respect for that persons effort shouldve been appreciated for trying and not giving up. There is more to the said regarding this situation hopefully the point of this issue was made clear enough to ethical standards of life built on understanding and to what it is to treat other as human being.

The process is really good. Advisor takes care of everything that needs to be serviced. Waiting area is setup well. Could work from this place, if needed.

Service advisor did an excellent job - kept me informed throughout the maintenance and repair process.However - my experience overall was definitely not as good as it has been on prior visits. Maybe its because I have a 2012 Model S? On prior occasions I was provided with a loaner; this time a rideshare voucher (an observation, not a complaint). The service center wasnt as attentive, and didnt do the little extras they did on previous occasions, like updating the software.A decent experience, but comparable to having my old ICE car serviced, and nothing more.

Cool staff and great coffee!

Got the delivery of Model Y. I got periodic texts about the status of car then wouldnt hear anything for days. Overall, we got the car in about a month. The contactless delivery was as good but there were some issues with car such as alignment gaps and loose panel on moonroof. It is hard to get a hold of someone live at Tesla over the phone.

Excellent service.Had made an appointment 2 weeks earlier. So no waiting time. Went in, parked the car in the service line, spoke to the person, was told that it would take an hour, so instead of waiting they gave me a loaner model s car to use till next day.When I went to pick up the car next day, again no waiting. The service person explained the stuff/items that were done, signed the service details paper, Picked up my car and left. I noticed that they even vacuumed the interior and cleaned the exterior of my car. Excellent service - trustworthy. Loved the entire experience.

Nice factory. Nice employees...

Good people managing the service center. All advisors are very courteous and always ready to help. Highly suggest for Tesla services

Couldnt find what I wanted?

Ive been in the automobile Industry for 15 yrs. 7.5 yrs at Toyota Texas and 7yrs. for Nissan assembly plant in Tennessee love it!! Now my dream is work for TESLA. Need information in how or where to apply, thank you very much..

Crazy awesome showroom and factory. This place is just spectacular in how large it inside. If you ever do a Tesla test drive, do it at this location because the roads around the area are nice and straight, and there isnt too much traffic. If youre lucky enough to get inside, the factory is work of art and really an engineering feat.

Ton of fun looking around the showroom, but the cars are way too expensive for me to ever buy one. But if youre down to have some fun, put on some nice clothes and pretend the be rich. Youll get treated well and have some fun :)

I’m African American and was treated great. Spacious service center and customer service oriented. Seems that if you come in for service late in the day you may not get a loaner if needed. David was great. 👍🏾

Didn’t have the Model X or Model 3 to see. I love Tesla. The person who went on the test drive with us wasn’t so helpful or informative. We left to the one in San Jose, and had a much better time.

Ive been pretty happy with the service Tesla has provided but this last one at Fremont was a huge disappointment. I called Tesla support after the sunroof on our Model S would not close and since it was wide open and would pose a security issue when parked, she advised that I drive to the nearest service center. She called in advance for me and gave me the name of a specific person to see.One of the managers, Mario, inspected the sunroof and noticed that one of the brackets that moves the panoramic glass was cracked. However, he told me that it would not be covered under warranty and that I would be responsible for paying for the repair claiming that it was a wear and tear item. He also said that since the car was safe to drive, they could not take it in at that time and I had to make an appointment. I respectfully disagreed with his assessment and didn’t think it was reasonable.How could a cracked bracket be a wear and tear item? I understand tires, brakes, etc., and I know a lot of other issues are discretionary but a roof that stops working because of a broken bracket is considered wear and tear? C’mon, man!Additionally, just because a car is safe to DRIVE doesnt mean that its safe to USE. A wide open pano roof isnt safe to park anywhere other than inside ones garage.I asked him to have my issue re-evaluated and he said that he would follow up but I never received a call back. I eventually drove to another service center and without explaining my previous experience, the Tech immediately deemed it urgent enough to accommodate me without an appointment and told me that it is all covered under basic warranty. I left the car, was given a loaner, and was fixed within a business day. I hope it’s an exception and uncharacteristic of the way they normally do business at Tesla Fremont but this particular experience left me a little bitter.

New technology, awesome cars!

We were lucky enough to have a private tour around the factory and it was a real treat. The work that goes into making one of these automobiles is astounding. It really took my appreciation for the vehicle to a whole new level. This tour should be open to the general public (maybe only certain days of the week?). If you can, I highly recommend taking this tour.

My husband works in Fremont, CA and he loves it. They take care of their customers as well as their employees. There show room is what you would expect from, Tesla very elegant and classy.

I have always had excellent service at Tesla in Fremont. The people are friendly, efficient and knowledgeable. The service is excellent and the facility is very clean and comfortable if you have to wait. When my windshield wipers quit, they got me in right away.

The best public company tour Ive ever been on. Our tour guide was amazing (so funny!!). Ive visited the Boeing Factory, Anheuser Busch, and many other renowned factory tours. This was the best!

Although I love my Tesla, service center is REALLY lacking. telephone issues, scheduled training issues, we didnt expect to be this busy issues.. Ive heard them all. The service I had done has to be redone and I need to have tires rotated that only they can do. I call on 8/7, leave a message, no call back. Then call again on 8-10, they can schedule me on 9/05. So far, the service and communication after the sale have been terrible.I just wanted to update the Tesla service experience. They have really improved their scheduling. Available loaners and their commitment to satisfaction. I really do love my Tesla.

Bad and unprofessional service. Was given an invoice for brake pad replacement for ~$463 which I signed. When I went to pick up my car, the bill was $2400. Im not against paying 2400 but the bait and switch was the issue. I fought it with the manager and she waived all charges in the end. However there was a lot of drama in between for which there isnt enough space here. Suffice it to say that if youre being helped by someone named Eugene, be on the lookout for bs.

Went on a tour of the factory. Amazing, well worth it if you ever get a chance! (Also, I drive a Tesla and I love it. They are the best cars in the world!)

I love my model 3 but the way they handle things at this particular location sucks. Small piece of broken glass and the only choice is to take it to a body shop where they will order the glass and wait several days and I will be without my car. They wont sell me the glassware I could have just go ahead and take care of it same day

I had the opportunity to have a tour here and it was fascinating. Extremely clean and safe factory. The workers are probably very happy here. The cars are also brilliant.

Great factory tour! If you get a chance of visiting an getting a factory tour it is very worth it. Parking can be tight but they have a valet service that works great.

Of course I worked for Tesla so Im going to tell you that the service centers are really good at the technicians there we have our very knowledgeable and always try to do the right thing and the service centers are very beautiful spacious customer service is excellent

Drop off my car today for service and come to find out I can’t even get a loaner car. WARNING: ALL TESLA SERVICE CENTER DO NOT HAVE A LOANER CAR FOR YOU. I was told by them that loaners car are going away. My car had to be service for 3-4 days and no loaner car to provide me for the days I was without my car. They offered Uber credits, but really? Uber 50 miles both ways to work and in between? Very inconvenient that they eliminated all loaner cars. What kind of an auto company that doesn’t offer a loaner car when you drop off your car for service? I have to think twice now if I want to get another Tesla...

Nice showroom for new Tesla electric cars and home solar and battery backup systems to help get to net zero. Become free from electric power bills all the while topping off your new Tesla. Stop by and have a test drive today.

Loved the tour. The tour guide is knowledgeable & has a great sense of humour. It was great to see how the cars are build from start to finish by humans and robots.

Loved the tour here and seeing the combination of highly-skilled humans and breathtaking robotics at work. Very cool place producing amazing things every day

Very bad and non-professional.I let them know when the software failure has happened with video footage. But they didnt check log at all and just tried to reset trip information.(trip length, time..) He said it leads memory overflow. It doesnt make sense. Of course failure happend again after I left service center.If you have a Tesla, I recommend to visit Sunnyvale service center. They are very kind and professional skill set.

Their customer service and communication is the best on any Tesla Service Center I have been to.

Towed my car there two days ago. Nobody called that day. I called myself and they barely could find someone who knew anything about my car. They said they would call me that evening or next morning. Nobody called that day, nobody picked up when I called, I left a voicemail. Nothing. Pathetic.

Brought my Model S in twice since I bought it 2 years ago. They were able to fix the issues in a timely manner. The staff is very friendly and they update you through text or vm so youre not left in the dark.You get a loaner... but getting a Tesla loaner is like a unicorn. Whatever, its good to drive a gas car once in a while to remind myself what a smart choice I made getting away from them.Hopefully the level of service doesnt decline as more people buy them.

Great place to service your Tesla, at the factory where they are all made. Its a bit difficult to navigate the expansive, crowded parking lot to get here though. Also, there is a cool selection of Tesla gear available for purchase.

Teslas dont need much service. I went in for the body paint repair, but was told that needs to be done at their body shop in San Jose since paint peeled off my front bumper. Only my front bumper had this problem, rest of the car is fine.

Great Tesla Service place. Their personal is Always paying attention to your vehicle concerns; and they all have great customer service skills.

This is the factory where the Model S and Model X Tesla cars are built today. The tour is a little over an hour long consisting of riding a tram and getting on/off the tram once to walk on some catwalks to get a closer look at the manufacturing process. On the tour you will get a chance to see empty battery packs, huge stamping machines that press metal into parts, lots of robots that are welding, drilling, riveting, putting fasteners in and moving parts of the cars around. You will the cars near final production from angles you would never see as an owner such as the flat bottom of the car.And to top it off the parking lot is full of superchargers so you can charge your car while you are on the tour. If you are an owner I highly recommend the tour.

Friendly people, although over all it does take a long time to get a service appt.

I was able to get air filters, along with the service appointment.

Get a reserved time and take this amazing factory tour. Many of the workers smiled and waved. They seem happy to be changing the world. You can see model S 3 and X being made. All clean the neat.They have one of the largest stamping machines making frames that shakes the ground so much they got a call that small earthquakes were in the,area. Lol.

Best service NA. Least amount of work I’ve ever put in getting service; best work/hospitality I’ve experienced

Great place to work

Its a shame you must own a Tesla to have a tour, I have a reservation and that doesnt count. Visiting the outside was both underwhelming and epic (Im from the UK so was quite excited). There was quite a queue for the supercharger there as all bays were full and there was very little movement.

The folks here are always friendly and professional! They are willing to help even when I do not have an appointment. They are fantastic!!

Hands down excellent facility! I just got a job working for them as a metal finisher. The recruiter Michelle I dealt with seemed a little unorthodox.

Jobs this factory has created w/ cutting edge technology for our future automobiles. Simply No Gas

Appointment today to exchange my sonic carbon wheels got rescheduled by Tesla AGAIN just yesterday last minute. I was told Tesla is two weeks behind on service of vehicles. Worrisome. I went to check out the Fremont Service Center and the new Pop-up Service Center (supposedly for new owners, which concerns me because new cars should not have problems!): I just see a few service technicians walking around instead of working on cars in a fully parked lot. Tesla needs to hire more technicians who work.

One of greatest contribution to humany: Clean energy. Very reliable automobiles. Great American manufacturing facility.

This app dont have for put zero stars, this is trash place, I dont believe is good placce for work. You cant not study for the schedule, the people is polite 😝, never respond your e-mails, and if you looking for something good, this company never give your real job. The cars are bads, take too much time for charge.I prefer normal car for intelligent people 😝.

My friend was getting his new Tesla and I was invited. I liked it a lot. The person who is finally giving you a car can answer all sorts of questions you may have. Free coffee :)

I had the best time. Everyone who gave the tour today was absolutely great. What an awuesome experience.

There isnt much about the Tesla factory that isnt stunning. If you get a chance, take the absolutely mind-blowing factory tour. If the pure scale doesnt impress you, the almost unbelievable equipment that makes the cars will. Super friendly and helpful staff, with a great guest area should you just wish to visit and purchase accessories.Pro tip - for a tour you must either own or have put a non-refundable down payment a Tesla vehicle. However, you can go with friends if you dont own a Tesla. Do it!

I purchased my Model S used earlier this year and after many months of searching for a CPO, I found the better deal on craigslist which was partly due to being out of warranty. After doing extensive research on all of the things that can go wrong with the Model S, I was honestly terrified but decided to take the risk anyways.So far, I have been to the Fremont Service Center on 3 separate occasions with 11 different repairs and every time I receive the dreaded invoice, I am always pleasantly surprised by all of the repairs and installs being done in Goodwill. And on top of this, I get a complimentary Tesla rental while my car is in service? I have owned cars ranging from Hondas to BMWs/ Mercedes and I have never heard of any dealership offering this kind of service outside of warranty. Their service representatives are also very professional with updates via text and phone throughout the time your car is in service.I understand that I only speak of my experience with the service center in Fremont and my repairs have been nothing major, (other than a drive unit replacement under warranty) but so far, I cant speak highly enough of the service I have received so far in my short period of owning my Tesla. To end, below is a list of repairs done so far in Goodwill:-Install rear cup holders I also found on craigslist - Installed in Goodwill-Front hood not properly lining up with the bumper - Realigned in Goodwill-Passenger window not rolling up completely - Regulator replaced in Goodwill-Rear windows not rolling up completely - Regulators replaced in Goodwill-Door handle LED lights shining brighter on Drivers side. -Passenger side repaired in Goodwill-Wind noise caused by tear in rubber seal on passenger window - Replaced in Goodwill-Replace bolts in steering wheel - Recall-Drive unit making milling noise - Complete drive unit replaced with a newer model under Warranty and so much quieter now!-Sunroof Leaking - seals cleaned and lubricated in Goodwill-Rear Door Handles not presenting when pushed on - Motors replaced in Goodwill-Front fender turn signal was scratched when I was cleaning it (completely my fault) - replaced in Goodwill.If you are anywhere near this Service Center, this is the place to take your Tesla. A huge thanks to Patrick, William and their Asst. Manager Eric.

The service advisors here are awesome. They are very friendly and fast with their work.

Regarding Tesla Model X is very impressing looking large SUV but Elon Musk needed to know the biggest problem about Model X is for big and tall driver can not properly get into the driver seat because: Of poorly drivers seat is set too high from seat adjustment rail as of S model has great seat design for large and tall drivers. I had able to got into cheap line KIA SUV, is smaller than Tesla Model X. Lot of very deep pocket customers is very tall ( such as Shaq and Michael Jordan) will most likely not buy Tesla Model X because of seat will not lowered enough. I was going to pick Model X instead Model S but; Model S will be my number, 1 choice.

I didnt go here to test drive a car or to purchase a car. I showed up over at this location to do a repair on a diesel truck that broke down doing a delivery. The guards are always a pain in the butt and dont let me on the campus. I suppose thats their job without proper clearance. I suppose thats the reason why I gave him five stars as for doing their job well. However from a business point of view its a pain in the butt because I have reasonable legal business to be there but because Im not on there clearance list or preferred vendors list they dont want to seem to let me in. What a pain in the butt.

These guys are amazing. Quick, courteous and professional.

Excellent service and friendly people. Not much that I can say that people shouldnt already know. Tesla does a great job taking care of its customers.

I am an owner of a Tesla Model X Signature Car and ran into an incident this past winter. Due to heavy snow, the tire of my car popped out and my car was sent to this workshop to be fixed. Its been 2 months since my car has been there and yet the company has still not fixed the car. Its extremely upsetting that the company does not have the correct parts to fix the car and they still are waiting for the parts to come. I highly recommend that people think twice before buying a car from here since they dont even have the correct parts in stock to fix it if an incident occurs.

This is outside the Tesla Fremont Factory when we went on the factory tour. Awesome experience if you get a chance to do it.

Teslas service is far better than any other car manufacturer that I had owned in the past. The staff is courteous and never doubted any concerns that I put in front of them and the problems always get fixed in a timely manner.

These cars are the most beautiful, technologically advanced, environmentally friendly and most fun to drive! They are changing the pace of innovation with Elon Musks maniacal focus! Only he could make this happen!