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Top Notch Counters Kitchens and Bathrooms
9500 W Manhattan-Monee Rd, Frankfort, IL 60423, United States
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Top Notch Counters Kitchens and Bathrooms
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Jo
Review №1

Let me start of saying we love our kitchen! Bill and Linda made the process very easy when we walked in. The installers were all professional and did a great job! The Island is wonderful. Counter tops we went with quartz and are beautiful! Our backsplash turned out amazing as well. Shout out to Jermey for doing a final walk through and making sure everything was perfect. Highly recommend! A+

Li
Review №2

This company is a nightmare. Do not give them any money. They make promises they don’t keep and don’t care at all about the customer. Like the other reviews, they are so nice when you put money down on a job but then they won’t contact you again until they need more money to pay their employees. They will delivery the tub (not usable because plumber doesn’t show up) and then they come to collect the check according to the contract. Then surprise!!! No one shows up for weeks! No contact. They don’t even return phone calls. We had to drop off their trash at the store front because it was sitting on our driveway for two weeks!! NO usable bathroom in our home for 24 days!!! My family had to use family and friends’ homes to shower in for over 3 weeks. It was humiliating!! And they don’t care and continued with excuses and lies! We have never experience anything like this in our lives and are extremely embarrassed that we didn’t investigate Top Notch, LLC better. Do not go through what we did. Read the BBB reviews. They can’t lie in those. Do not be fooled by the owner Bill. I have never met a person like him before. He is frightening. STAY AWAY FROM TOP NOTCH, LLC. Or you will experience the same nightmare we had. Total of 37 days to finish a bathroom that looks average at best. Terrible, terrible company.

Ro
Review №3

I would agree that this place has beautiful granite. It is cut and installed by a sub-contractor. Read the reviews closely before you choose this Company. The few good reviews had very little done. I contracted for a Kitchen and Master Bath in November, 2020. Today, it is 90% done and we have filed a Civil lawsuit. Look at YouTube, Bill will tell you the people are crazy etc. but word for word he did exactly the same thing to us. Make your own decision but beware, we were warned and saw the reviews but they are good con artists, I am embarrassed to admit we got conned. I would have been happy to put up with the lies but the work is so bad it just does not make sense to continue to work with Express/Top Notch.I have pictures of the real work, not stock photos or staged. Sloppy is putting it nicely, it is horrible. The only good thing is the granite!Just a few examples of the work, it is difficult to get pictures of 3 different colors grout in bathroom and the cultured marble floors that were destroyed with paint and packing tape used by the demo crew.The cabinets in kitchen were installed incorrectly so the backsplash needs to be ripped out and cabinet moved.As I said, make an informed decision and give weight to the bad reviews as well as the good ones. I wish I had paid attention, using Express/Top Notch was a bad mistake!

Cy
Review №4

Extremely accommodating, exercises perfection and precise measurements, uses top quality materials and are timely and highly qualified. My kitchen looks brand new. I soo appreciate their work and craftsmanship.

Ch
Review №5

We had a granite countertop put on the island in our kitchen and Top Notch did a beautiful job. Price was very reasonable they got it cut, prepped and installed quickly. We are looking forward to years of use. It’s like having a piece of art in our kitchen.

M
Review №6

I worked with Bill to help us find a good counter for our basement project. He went above and beyond and was very easy to work with. Installation went very smooth and came back on a follow-up request to come back and connect dishwasher to the counter/cabinets. I highly recommend Top Notch.

Va
Review №7

I Highly recommend Top Notch Counters Kitchens and Bathrooms for any remodeling work you need in your home. My experience working with Bill the owner was the best. He was very professional, from the first phone call to my visit to the showroom.This was the first place I visited that made me fill so happy about my selection of Quartz for my kitchen. The installers and the plumbers worked great together to make sure everything was lined up correctly and working before they left my home.

Ju
Review №8

My experience with Bill and his team at Top Notch was stellar. They are knowledgeable, responsive, and took great care when installing our granite countertops. One crew member even took time out of his day off to help with the installation of our very large island! The selection of granite and turn-around time was also impressive. Highly recommended!

Ka
Review №9

From start to finish Top Notch did fabulous work. We are very happy with our updated kitchen and bathroom . Excellent results!! We highly recommend this TOP NOTCH company!!

Ma
Review №10

They make it easy. Showroom has many choices. We had our whole bathroom gutted, plumbing moved, new electric, etc. Bill was easy to talk to and always kept in touch. Great staff as well.

Je
Review №11

Everything is as we hoped. We wanted a counter like this for a long time and today we’ve got it. Jeremy and Jose did an awesome job. They were careful of our cabinets etc. They were pleasant and kept us informed as they went. From shopping to todays installation this was the experience we all hope for. Thanks Top Notch. Jeff and Chris Jacob

Ci
Review №12

Bill and Jeremy were terrific. Quick to cut and install my quartz. They had staffing problems ( no fault of their own) the week our quartz was to be installed and they still got it to us timely. The staff is friendly and knowledgable. Will use them again.

Au
Review №13

Excellent professional job! Highly recommended. Bill the owner thanks Jeremy thanks and everyone else involved in the project the installers were excellent too.

Le
Review №14

Shame on Bill for forcing me to write this review. I spent $60000 on a remodel for my kitchen and 2 baths. 7months later it is still not finished and has been a complete and utter disaster along the way. In the beginning he was excited and nice to me. I guess what I expected was not what happened. He uses all subcontractors that made so many errors and damaged things along the way. Not ONCE did he ever come to my house after I signed the contract. Even when I was so upset things were not right did he even try to come to the job site. Dealt with his subcontractors who were complaining about Bill the whole time. If it wasn’t for Ric my house would not even be presentable. Plumbers were a joke damaged my new floor and ceiling letting water leak, painter not good paint peeling everywhere( hired him for a side job and he took my money and ran) thanks Adam! I still don’t have windows replaced, cabinet for my bathroom, caulk job in bath a disaster, floor has wrong color grout that is now cracking, decorative shower trim still not up, back door hinges were I’ll supposed to be closing for my disabled brother, door handles missing, there is part of your list Bill. Wish I thought it would help but 7 months later I don’t have much hope left. Beware if you don’t have patience of steel choose someone else. I like my new kitchen just the process has been daunting and so upsetting and unfinished!!!

Da
Review №15

We needed a countertop for a window sill came in on a Saturday found a piece to match and by Friday it was installed. Super happy great company to work with !!!

vi
Review №16

If youre looking for Top Notch counters and customer service, this IS THE PLACE to go. Bill and Linda made everything so easy. We were in the middle of remodel and my counter and sink didnt fit. Menards told me that I would have to special order and it would take 6-8 weeks! We found this GEM 💎 of a place 10 minutes away from our home. We met Bill, who was very professional and helpful. Linda was very pleasant. I told Bill what happened and he was kind enough to put a rush on my order. I found a BEAUTIFUL marble piece and they were able to install it within a few days! Bill saved us. We got our bathroom remodel finished! Just in time for our party and our company that is coming to stay with us. I HIGHLY recommend this place! You will not regret it. Great prices, great customer service and beautiful countertops. Thanks again Bill and Linda, you guys are the best!Juan and Violanda Medina

Pa
Review №17

I remodel my countertops and did a backsplash with them and I’d like to say that I’m speechless till now.The granite color is so beautiful and blend so well with the backsplash design. And the deadline was promptly met.And I should add that it was all on Jeremy. He helped me with the selection and he was the one who came and installed the tiles.From the selection in the showroom to the installation, the guys are restless. And super clean. Each day they left my house I couldn’t even realize it was a remodel, zero dust!!!Of course I couldn’t leave Bill out of this. He was very kind with us since the beginning and managed to keep me informed during all the process.Top Notch is truly top notch. I feel as I now have a luxury kitchen paying a reasonable price.So, I recommend Top Notch without a blink!!!!

CA
Review №18

The customer service was definitely Top Notch! From the initial meeting at the store to the completion of the installation was excellent. Taylor is very friendly & worked hard to coordinate scheduling. Also, Jeremy has an eye for beautiful tile designs & I so appreciated his expertise. He even worked an extra day to get the job done! The friendliness, customer service, skills of all involveded in this project & the pricing definitely made it so worth it! My kitchen transformation looks amazing! Thank you Top Notch!!

Jo
Review №19

Top Notch exceeded my expectations with the quality of work and going the extra mile to make sure I was happy. They help create a vision for me and as the project went on they kept asking me what I wanted or if I wanted to change anything—very friendly and accommodating. They made sure the job was done right and that I was happy with the finished product.

Ja
Review №20

I had countertops and backsplash put in. Except for a little delay I’m extremely pleased with their product, the team who came out to do the job was very professional, cleaned up afterwards. And my kitchen looks fabulous. When I went to their place of business, Bill the owner was so helpful. Walked us through each step. Completely recommend this place.

Ta
Review №21

Top Notch was very professional and informative. They actually took an interest in my choices and gave assistance to help make our bathroom remodel the best possible. The process was seamless and wonderful. It was well worth it! They make you feel like your remodel is very important to them. I had access to them thru the process and knew exactly what would happen daily. I have them on deck to do the other bathroom in the Spring! The whole team was a pleasure to work with. I can’t say enough about them and the process of changing tub to shower remodel. Smiling from ear to ear!!

Sh
Review №22

I was thoroughly satisfied with the work done in my kitchen by Top Notch Counters. The serviceman was very skilled in doing my granite counters and backsplash. Bill told me what to expect and everything was finished to my satisfaction. I will definitely have them do my next project! Great work guys.

Ja
Review №23

We have been looking at granite for our kitchen for quite sometime. I was always hesitant because I was fearful about creating damage to our existing backsplash and the additional cost to repair or replace if that happened. Then one day I stopped in at Top Notch. Bill and Jeremy were great to work with. They answered my questions (sometimes more than twice) and calmed my fears and assured me that that are experts and all would be ok! I now have beautiful new granite counters, sink and faucet.My kitchen looks like it has been remodeled.Bill and Jeremy both helped me create a new stylish look for my kitchen and I couldn’t be happier. Their turn around time from measure to install was fabulous. Price was the best around!Most importantly was the customer service I received. Everyone wanted to make sure I was happy with how everything turned out and I am.I am a very particular person and focus on every detail. I am confident that if Top Notch can make me happy they can make you happy too!

Be
Review №24

Had countertops put in today men did a great job they where very polite cleaned Up afterward recommend the company 100%!

Ja
Review №25

I highly recommend Top Notch, they are a great company and I wouldn’t use anyone other than them for any future projects. I had counters, backsplash and plumbing done with them and they did a fantastic job, I couldn’t be happier. It was so nice having one company take care of the whole project instead of having to hire multiple people. Jeremy and Jeff were the best to work with and it was so easy communicating with them. Thank you guys for a beautiful kitchen!!

Wa
Review №26

Bill helped us with my moms kitchen remodel. We did an open concept and changed the layout. Bill has done so many of these remodels and knew exactly what to do for my moms kitchen. His suggestions really brought the idea to life. Hes very patient, helpful, and informative. After shopping around, his price is also very reasonable. From the moment I first met him, I could tell he really cares about his clients and wants them to be happy. I will be referring Bill to anyone who is looking to get their kitchen done. Thank you Bill! A+++++

Ge
Review №27

I just had my old counters and sink replaced with new granite and sink/faucet combo.Bill and Top Notch did an amazing job. Bill helped me make the right choice with granite to compliment my cabinets. His crew was well organized and did a great job. They put in new granite throughout the kitchen, a new sink and faucet and a new dishwasher. All the work was finished promptly and beautifully. I would recommend this company to anyone looking to have a new kitchen put in or update a tired one.

We
Review №28

We called Top Notch for the first time as we were in a bind to have a hole drilled in our kitchen island for a reverse osmosis system. We thought for sure we would have to schedule a week out, but we were pleasantly surprised at Jeremys quick response and professional service. Going forward, we highly recommend Top Notch for our granite counter needs. Thanks again! Al and Wendy Bendotti

Jo
Review №29

We had our kitchen counters replaced with a farm sink and back splash. Company was very professional Jeremy was great he headed off our project. The show room and selections of granite and other appliances they had were very nice. Bill the owner was very helpful and professional with getting us taking care of through out our remodel. The plumber with the kick a$$ beard was outstanding.He was very polite and took the time to clean up after he did the sink and stove. The remodel did take a little longer then we expected but the final results were well worth it. Thank you again top notch!

Ri
Review №30

In the past year I have had both of my bathrooms done and my kitchen. The craftsmanship is very good and all the workers are very friendly. My kitchen was completely redesigned and they did a fantastic job. I would definitely recommend Top Notch.

Te
Review №31

Thank you Top Notch for under promising and over delivering on my beautiful granite countertop. My order was ready earlier then expected with a turn around time of two days (yes, two days!!!!), which is unheard of. Most granite suppliers I called in my area gave me an estimate of two weeks. You guys are simply amazing!!!! Thank you Bill and Taylor for providing an excellent customer experience!!!!

Su
Review №32

Jeremy was fantastic to work with. I stopped in because I have an issue with my current granite counters purchased and installed by another company. Jeremy set up an appointment to come out and evaluate my counters, which he did. We have a plan moving forward and I cant wait to get started. Very happy with the professionalism so far.

Ja
Review №33

We had granite countertops installed today. Installers where very professional. My wife is VERY happy with the way they look and you definitely cant beat the price. THANK YOU Top Notch !

Da
Review №34

Top Notch did an excellent job on the installation of our granite countertops and ceramic back splash. They performed the work in a timely fashion and at a very competitive price. Would definitely recommend them and use them again in the future

R
Review №35

The employees and staff went above and beyond. They transformed my kitchen and bathroom and did an amazing job. They were accurate, professional, and friendly. I would highly recommend this company.

ka
Review №36

Finally got to post this review!We needed countertops in a short time frame because we were building our dream home.I was driving by Top Notch andI believe in small business so I stopped in to see Bill. I am so glad I did!Not only were the countertops everything I wanted he also did my Master bath shower (great choice of color by the way) they were ready and installed within the time frame we needed! I am so grateful that God lead me to Bill that day and yes I believe there is a higher power! Hope you enjoy the pictures and please stop in and see him you won’t be disappointed!

Ho
Review №37

The staff at TopNotch were extremely helpful. taking the time to help Me find the right stone and color For my bathroom Vanity. I’m so happy with the installation as well. Very professional. Everything turned out great!

Pa
Review №38

Had Top Notch do 1 complete kitchen, cabinets and granite, the granite surround for our whirlpool tub, and bathroom tops. In addition, had them come back to do another kitchen top and island. Extremely pleased with the quality and quickness of all 3 projects. Selection of stone was second to none. Left the houses cleaner than when they showed up. I would not hesitate having them out for my next project.

Sh
Review №39

Bill and his crew were awesome finding a solution for a no entry shower for my special needs daughter. It is functional and beautiful. The entire crew was professional and quick to respond to any questions. I will definitely use Top Notch again

Bo
Review №40

Bill and Jeremy did such a wonderful job on my countertops! Not only are they such hard workers but, they are so professional! I am most definitely going to plan another project right now with them! My husband and his family were even so impressed! This is absolutely what their name is all about “Top Notch!”

St
Review №41

Bill was AMAZING to work with! He was easy to work with and he went above and beyond to make me happy. He was clean and reliable. most important honest. If you need counter tops cal Top Notch! You wont go wrong!

An
Review №42

Had a great experience working with Top Notch. They were able to do some custom work with an amazing turn around time! They were wonderful to work with and helped me complete the vision I had! After this we asked for a flooring quote, can’t wait to see what amazing work they will do there!

Pa
Review №43

Let me start by stating the most important thing.... we absolutely LOVE our new kitchen and bath! This was our first remodeling experience and we were TERRIFIED! We contacted different companies for quotes, but from the moment we first met with Jeremy in our home, we felt comfortable. We did our research and read some bad reviews, but, in the end, we trusted our instinct. Jeremy, Emily and Bill all worked with us in design and product choice. I will be honest and admit that once the project started there were times we were nervous about scheduling and work quality. As soon as I brought up any of those issues to Bill, however, he took immediate action to rectify the situation. There were even some supply issues that worked out in our favor! But rather than delay the project, Bill apologized and gave us upgrades at no extra cost. Some six months after our kitchen has been completed, Bill remains in touch and has followed up with any concerns and graciously answers all of my continued questions (re: maintenance issues). This was a big project for us. Entrusting your home to a contractor is a big decision - financially and emotionally. Yes, there were bumps. Yes, there were delays. With patience and understanding, however, we are proud of our top notch kitchen and bath! Top Notch Staff. Top Notch Workmanship. Top Notch Company.

Da
Review №44

The guys were awesome and so professional! We bought a fixer upper and it had counters from the 90s and went to top notch to give it an update. The color was perfect (consult all done vis the phone) the guys were so kind and did an amazing job.Everything from start to finish was amazingWould highly recommend! So glad I saw them on fb!

Ka
Review №45

My experience was wonderful. The crews worked in a professional manner. The workmanship was perfection. I really am impressed with the service. Any questions I had were answered quickly. I am very satisfied.

Tr
Review №46

The service was great. Fast turnaround beautiful results.

De
Review №47

Thank you Bill and Jeremy for coming out to repair my kitchen cabinet greatly appreciated. Loving my beautiful kitchen every day you remodeled 2 years ago.

Br
Review №48

What a wonderful experience using this company! Start to finish everyone was a class act and did a phenomenal job. I would highly recommend to anyone!

Fe
Review №49

This is the same owner and people from Express Kitchen and Bath.Please see my review from my experience with Bill and the company:I IMPLORE you to avoid this company if you are considering using them for your home renovation. PLEASE save yourself the headache!!!!We thought that choosing a family-owned business that had been around for years was the perfect way to go for our home bathroom renovations. Our consultation was seamless and they were very professional in the beginning- so we had all the confidence in them. We were estimated 3-4 weeks for 2 bathrooms to be renovated simultaneously. At first things started off okay. But after they had already received ~ 85% of the total payment, things went left quickly. They stopped showing up. They became less and less responsive to our calls and emails as the job stalled. Their communication with the customer is terrible. We had to show up to the main office to try and get an answer as to what was going on! All we got were excuses and hollow promises! There were multiple times we were told someone would be coming to do work and no one came. TWO WHOLE WEEKS went by with no work done. They continued to give us excuses (wrong item ordered, shipping delays, family member sick, petc). Personal issues within the family significantly effected their ability to run their business and our project continued to stall as a result.Even more frustrating, was their LACK OF ORGANIZATION. On more than one occasion, they seemed unaware of the scope of work that still needed to be done. I would keep a running list of items that were not complete and had to remind them on more than one occasion about completing these items.Not only that, but parts of the job were done sloppy and required revision which took more time to revise or left marks.Even after the job was finally completed after over 3 months, ONE week later, the toilet paper holder they REINSTALLED started coming off the wall YET AGAIN.TO DATE, they have still NOT FIXED this issue. This is after numerous promises from Bill that someone would come to fix it without any action. WE ARE COMPLETELY FED UP and UTTERLY DISMAYED at their unprofessionalism and disregard of their customers.That is what they do best- they are disorganized, unreliable and inconsiderate to the customer.

Er
Review №50

Top Notch did an amazing job on our kitchen and bathrooms. All the workers were very professional and arrived on time. I will definitely go back to them for future projects!

Se
Review №51

Top Notch was a real pleasure to deal with. I’m not a fan of the big box stores when it comes to installs because you never know who or what you’re getting. Very reasonable turn around time and they did an excellent job!

Ke
Review №52

TERRIBLE experience with this company from the start (formerly Express Kitchen & Bath)! Work was never completed when promised. After months of follow up and total frustration, we ended up having the work completed by another company at our expense. Mr. Vranicar tried to take our money up front, then lied and did not perform. When confronted, Mr. Vranicar was very abusive to me and my wife, which was not acceptable. Beware! Ive got all of the emails to prove my points.The owner response was very typical. Top Notch is not the same company, but they just so happened to have all of my information regarding the work that they did as Express Kitchen & Bath. The job was never completed by them. Just more lies! They never end.

Re
Review №53

WONDERFULLY DONE.Service was great. My bathroom is beautiful!Will most definitely be using Top Notch again!

Re
Review №54

Amazing service, beautiful granite!! We are so happy with our new countertops.

Je
Review №55

These guys true professionals. Everything they did for me was top quality work. I highly recommend them to anyone needing their services.

Ju
Review №56

I just had my countertops installed (11/11/2020) and would highly recommend Topnotch I compared prices and Topnotch had the best prices They were also very friendly and patient with us as we had to keep changing the date and the guys that did the installation were very nice and professional also

Va
Review №57

I purchased a new granite counter top, faucet, and undermount sink and I love it. Jim the installer for the faucet was very helpful.

Ma
Review №58

It was an absolute Pleasure working with Topnotch Countertops! I am from NWI and was hesitant at first to get someone from Illinois to install my backsplash and countertops! I’m so happy I chose Topnotch! The process was so easy, they were very professional and got the work done on the day we agreed on! The guys from the plumber John, Cesar who installed the counters were all awesome! Jeremy did a great job on the backsplash, he was thorough and did not leave my house until everything looked perfect! It was such a wonderful experience working with Jeremy and Bill! I am very picky with my house and Bill made sure I was happy with my kitchen and they exceeded my expectations! I have already recommended Topnotch Countertops to family and friends as I got so many compliments when they saw my kitchen! Thank you again Bill and Jeremy- you guys are not only professionals but great people!Marianne and Jeremy

Ji
Review №59

This business was formerly Express Kitchen and Bath, at the same location. Doing business with Bill is a complete nightmare! Avoid Express Kitchen, Top Notch or whatever other name they change to!

Ba
Review №60

Jeremy & his crew went above and beyond all the required tasks for our new home. His craftsmanship was flawless & I highly recommend them to anyone in the market for counters & backsplash.

Sa
Review №61

Used this company 3 times, 2 bathrooms and 1 kitchen. Excellent service, great job

Ro
Review №62

Friendly serviceFast installHelpful in making choices.Easy to work withSeamless seams in my granite

Ma
Review №63

The owners and employees are dishonest. They are careless. I would strongly encourage you not to use this company or trust them.He says he has no record of us as clients. I have plenty of proof. Contact me and I’ll show you. Do not trust this company or any of its employees.

Ka
Review №64

Great people to do business with!!! Beautiful store, great selection.

Mi
Review №65

The fellas did an excellent job!Highly recommended!Appreciate the workmanship Thank you

Jo
Review №66

This place is run by a con artist. He’s screwed over so many people he had to change the name of his business from Express Kitchen and Bath. I used him and it was a terrible experience. You’d be smart to call someone else.

Sh
Review №67

We love our new countertops, such great service! Thank you very much!

Ki
Review №68

Get people did my counter top with in 2weeks looks beautiful great job

Bo
Review №69

Absolutely recommend Top Notch! Excellent service and craftsmanship.

Ma
Review №70

The counters are just perfect, very professional from start to finish, very happy

Ma
Review №71

Gave $6000 cash in December 2019 and it is June 2020 and we still have in incomplete kitchen! Save your time and money and never go to this place. Lie after lie.

ev
Review №72

Fraud company and business owner, just switched his name same crook

Ra
Review №73

This guy never finish my work and know how to use customer moneyAnyone need more info about this bussinessGive us call or contact usIs worth to know and save money before is gone

Information
100 Photos
73 Comments
4.2 Rating
  • Address:9500 W Manhattan-Monee Rd, Frankfort, IL 60423, United States
  • Site:http://topnotchcounters.com/
  • Phone:+1 815-806-7150
Categories
  • Countertop store
  • Bathroom remodeler
  • Granite supplier
  • Kitchen remodeler
  • Natural stone supplier
  • Stone supplier
Working hours
  • Monday:10AM–3PM
  • Tuesday:Closed
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible entrance:No
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