I bought my last three cars from a different dealership, twice from a friend who works there, but this was by far the best transaction and experience I’ve ever had buying a vehicle! Brittain Gill is the nicest, most positive, helpful, and thoughtful salesperson you could hope to work with. He kept in constant contact with me during my search, even though we didn’t meet in person until the day I finally went to test drive. I’ve never known a salesperson to thoroughly walk around a vehicle and explain its capabilities so thoroughly. He even gave my fiancé a brand new Universal Socket, just because he’s a tool guy and thought it was awesome. The manager, Brian, worked hard to find me the best interest rate and payment for my level of comfort. He also gave us hats and offered to meet me in Lexington (where he lives also) on his day off to collect the title from me. Last but not least, the finance guy - David - wrapped up the entire process seamlessly and with a ton of personality, even though we were there almost an hour past closing. I would strongly recommend this entire team to anyone in the market for a new or used car!

My husband and I went to purchase a new truck. Highly recommended this place. Customer service & sales people go above & beyond!!! My husband picked out the truck on Saturday came back Monday to pick-up all paperwork was ready just needed signatures, actually got us a better interest rate than first told - more than fair on our trade in - get in to leave and there is a full tank of gas!!! They definitely have our business from now on!!! Treat you as a friend not a customer!!!

I called Richard for info on a car they just took in. He got all the info I asked for and texted me the pictures. Because I was driving almost a hour for the purchase. He had it waiting and ready . It was a easy experience from first contact !!

I had a great experience with Matthew Hollins and the financeDepartment. I just bought a 2021 Ram 1500 the experience was flawless. Very impressed!!My hats off to this crew thanks so much for your professionalism and kindness.Jim Elswick

My mom takes her 300 there for every maintenance job. Her vehicle is ready and on time by the time they say itll be ready. They treated my mom great. As a son I really appreciate that. We all want our moms treated right. Thank you Bob Allen

Great business to work with. They took time to make sure that I ended up with exactly what I wanted. These guys went the extra mile to make sure that I was happy, even after closing the deal.

I had a recall on my car. They got it in and replaced the part in a few hours. So from my experience, its a good place.

We found a vehicle online we liked and drove down to look at it. Made the hour commute and found out they took it to auction that day. HOWEVER they sent a driver to West Virginia to get it for us the next morning with NO commitment to buy it. Now that’s customer service! Gave us a fair value on our trade in. While we worked with David, Brian and Dave on this deal, we talked with all the sales reps while there and everyone was so nice and helpful.We were so impressed with the customer service, transparent pricing and good communication, we saw a truck we liked online at their Danville location. Although that truck and another one we picked out were sold, or had a deposit on them, they worked with us on another one they just had shipped in to make the price comparable and fair. We worked with Matthew, David, Brian, Dave and the new GM on that deal. Great teamwork!I highly recommend Bob Allen of Frankfort due to their exceptional customer service, transparency in trade in value and new vehicle pricing (visually on paper and verbally) and when you walk out of there you know everyone. No stress, no frustration and no worry in their hands on the transaction.They are a business. Businesses have to make money but they are a fair and respectable business and has earned our future business.

Worked with the GM, Matt and the salesman, Matthew. Great service. Went to look at a truck I saw online and when I arrived to the dealership, it wasn’t on the lot. They personally went to another dealership and drove it to the lot for me to look at and test drive.Spent a while in the office and got to know these two men, wonderful people. After agreeing on a deal, I was unable to leave work to pick it up. They DELIVERED to my work and would have delivered to my house if I needed them to.Real stand up people.

I bought a 09 Challenger R/T from Jeff Tipton. He was respectful,honest and far.made me feel very welcomed I definitely recommend him for anyone I will definitely choose to buy my cars from this Dodge place again thank you for such a pleasant experience

Quick and friendly service at a fair price. Highly recommend!

Brought in my vehicle because it was throwing Service AWD Traction Control and ABS codes. They said it was the sensor in my tire that was broken, the sensor that goes in the rotary plate. It was a $40 part, and it took them 30 minutes to change it, they charged me for a full hours worth of work and the part. That wasnt even a month ago and the same part just broke I took it to a different machinic to fix it because obviously they dont know what theyre doing, or care to check if theres something else. It wasnt the sensor that was broken. No. It was the entire rotar, it was snapped in freaking half, and instead of fixing the problem, the let me leave 7 months pregnant in an unsafe vehicle, after charging me $268 to do nothing really. This part broke from the rotary being broken, and broke again while I was on the highway, sending my car into limp mode and almost causing the car behind me to hit me.I guess the point of this, is to go and get a second opinion before spending the outrageous amount theyre going to charge you, to not even fix what the real problem is. If you use them, youll be back, and not because they do good work, but because theyre going to do the minimum amount of work for the highest cost possible. Good luck. If the problem reoccurs, its not your fault. Its theres!

I bought a car here after also looking in Lexington. David was a great salesman and made sure that things were taken care of. The other David, was also super helpful with my financing and additional questions. The whole process was pretty painless. Ask for the both Davids to assist you.... and I give this review because I despise dealing with car salemen. Lastly there was no pressure to spend everything I was approved for. I stayed on budget and am not suffering from buyers remorse. I would definitely buy from them again.

Changed my oil also did check of any service needed. Did an upgrade on my computer. Quick and courteous service.

Awesome! Great communication and great energy and personality on the part of our sales professional, Brittain Gill!!

Everyone was extremely friendly and easy to deal with. They had us in and out in no time.

Great service. Pulled in at 745am on Saturday, waited and was done by 830. Kudos to the service dept and mechanics.

SOMETHING THAT NOW A DAYS YOU MUST HAVE AND THATS EXACTLY WHAT THEY HAVE A REALLY REALLY SAFE AND CLEAN ENVIRONMENT AND NICE FOLKS FRIENDLY KNOWLEDGEABLE STAFF WHO TRY TO DO EVERYTHING POSSIBLE TO HELP U GET APPROVED THEY TRULY ACTUALLY TRY AND TRY AND TRY AGAIN TO HELP YOU OUT AND GET THE FINANCING YOU NEED TO PURCHASE THE VEHICLE YOU HAVE IN MIND AND NOT ONLY THAT FRIEND MY SALESMAN RICHARD HAYES EVEN GAVE ME HIS PERSONAL CELL PHONE NUMBER SO THE I COULD CONTACT HIM ON HIS DAY OFF WITH THE INFORMATION I DIDNT HAVE WITH ME I RECOMMEND THAT YOU SEE HIM HE SEEMS LIKE A REALLY GREAT GUY THATS NOT TRYING TO CRAM JUST ANOTHER SALE BUT TO HELP YOU ANYWAY HE POSSIBLY CALL GO SEE RICHARD HAYES AND PLEASE TELL HIM JJ SENT YOU AND I SEND MY THANKS I HOPE THAT EVERYONE HAS A BLESSED DAY AND STAY SAFE AND HEALTHY

Excellent service 👏, professional & efficient staff,Wendell does exceptional job is an asset to your organization;Ms. Jones in office 🏢 accounts payable aera always courteous and has a smile 😃 on her face.

Good experience. Quick and easy and took care of my car.

Bob Allen Dealership in Frankfort KYWe found a truck on thier website that was not exactly what we wanted however the price was reasonable, they also had 2 other trucks that we were interested in looking at. After communicating via email with them we decided to make a trip out of state to look at the 3 trucks. When we arrived and asked about our 1st choice( lister in transit) we were told that it sold and continues to be put back on the website as in stock. The 2nd truck was just soldhow convenient. The last and only truck that fit closeto our needs was $7000 more than the price listed unless you can qualify for a list of 15 items which the salesperson admitted nobody qualifies for. An absolute waste of our time and frustrating especially considering we were ready to pay in full.

Was quoted a price that was good through November 4th in an email. Came to the dealer on November 3rd and the dealer would not honor the price. Website still has the truck listed at the incentive price quoted. I also called before driving an hour and a half to ensure the truck was still there and the deal was still on. I would not recommend this dealerAfter reviewing others comments this seems to be a common tactic

Bob Allen Frankfort, is the most wonderful place to buy car Matt Hollinswill work to get in my self vehicle friendly, caring I need vehicle for company, And working different places didnt have much money to put down I had so much money on me, trade in on Very good Vehicle, Awesome Car. Matt Hollins took less for the Vehicle, 2 year warranty on Vehicle. Please , anyone walk in talk to the wonderful dealership , Matt Hollins please mention my name Tammy COLE Thank you Matt Hollins making dream come true alot prayers Matt see you in the near future. Tammy Cole

Talked to a salesmen named Brently Frost, got me exactly what i wanted and gave me more than any other dealer (3 previously visited) would!I will be buying another from him!

A great place to buy your next vehicle. Be it new or used the staff and GM Jim Hughey are good people.

Went there just to browse and ended up driving home in a 2018 Jeep Renegade. The salesman Ed was awesome!! Anything I wanted to know he either knew himself or found out for me. Two days after I had the car; Ed called to say they had found a better finance company deal and the payment would be cheaper. I was so impressed, this will be my “Go to”car lot from now on. I don’t know what they’re paying Ed but I can assure you it’s not enough!

Amazing dealership staffed by great people!

Hometown dealer for Chrysler, Dodge and FCA. 5 year experience and 2 vehicles purchased. Personal service in all departments. Professional staff and courtesy and making you part of the community is #1 in all my contacts and with a Hellcat that has been exceptional beyond my expectations. Service second to none, operations and parts fair and complete, customer satisfaction is a quality that greets you at the door which David and Richard always do. Repairs and service as you wait with generally after Monday no appointment needed. Wendell runs a tight shop with technicians that work for the customer. No such thing as a unanswered question and always a full explanation of services. Friendly and customer connected unlike many I have dealt with. Meet and exceed my expectations. Thank you guys!

I shouldnt even give this company one star but I had too. I bought a car from a Richard Hayes at the Frankfort Bob Allen and he told us nothing was wrong with the car. He told us all it needed was a cap on the tire. We have had the car for two months and the aultanator is bad and we called Mr. Hayes and he told us there was nothing wrong with the car when we bought it and he didnt want to help nor take blame for selling us a limon. I dont recommend this company at all. I really dont understand how people can take advantage of good people like he did us. All this company wants is to sell cars and get that money. This is by far a horrible thing to do to people.

I do not recommend this dealership. I am a well educated, professional woman and I don’t like being lied to or having personal information given out to random strangers. To date, I have had 2 bad experiences with this dealership. You would think that I learned my lesson the first time but I guess not. My advice to anyone that is concerned about keeping their private information just that, private, I would not work with this dealership. They gave out my personal information to another customer who bought our trade-in. That is absolutely unacceptable! Their response to this was to deny it or make up a reason for why they were not responsible for doing so. When you purchase or trade in a vehicle, you sign paperwork stating that they will keep your information confidential and they did not honor this. Another experience I had with this dealership was earlier this year when they guaranteed me certain financing for a new vehicle before running my credit. After running my credit, they advised me that I did not qualify for the deal that they had originally promised me. Had I known that initially, I would have never let them run my credit. I don’t know what else to say other than this is not a respectful dealership and you have so many other options for a new or used vehicle. Trust my experiences and do not buy from this dealership unless you like being lied to and your personal information being given out to random individuals without your permission.

Price and excellent customer service by salesperson, Richard Hayes. He followed up with several phone calls to ensure I got the best deal and both parties agreed to a reasonable figure. He was very personable, attentive, and listened well to my needs, which ended up with a great deal and experience.

Always the service was thorough and friendly. They did a great job and always service with a smile.

Recently purchased a used truck here. The process was fast and easy. I got home and discovered a few things I did not discover on my test drive. The folks at Bob Allen have stood by the deal and have been very helpful to resolve my concerns. I recommend a person check out Bob Allen in Frankfort and see if you cant get a deal there. I hope not to buy another truck for a while, but I will go to this dealership when I do.

We dealt with the Service Department and worked with Wendall Brown. He was very knowledgable and honest. I appreciated the way we were treated. He talked with my son and asked him at least twice if he had any questions. He stopped and answered questions when they were asked. When he explained the process, that is exactly what happened. I had a bad experience at another dealership, but this was a great experience. When we left the service department, I had a good idea of what work needed to be done and what it would cost.

Lacks professionalism and uses deceptive pricing tactics on website. In a phone call tries to tell me I should click on things to find more information. I hung up on the sales person because wasnt making the pricing right, just explaining discounts that should have been easily found. Attached photos are screen grabs of the sales persons emails and information showing difference between listed dealer price from their website and cargurus.com and actual dealer pricing. Give your actual price you are selling the vehicle for and not a price that includes all the discounts. Found two other reviews of this dealer mentioning truck pricing issues.

I rarely provide reviews; however, Ive bought many cars in my lifetime, but never had I been treated so professionally and with such honesty. If you are looking for a new or used car I highly recommend this dealership Bob Allen. They listened to what I wanted and assisted me with my new vehicle purchase without high pressure sales and gimmicks. The salesman, David Eliadis, is very knowledgeable about the industry, easy to work with, and quick to get me information so that I could make the best decision for me. Great experience with this dealership. I will definitely do business with them again!

Awesome experience! The entire staff was very friendly and helpful. They made sure they got me the exact deal I wanted. Would highly recommend shopping here if you are in the market for a new vehicle.

They do very shady business here. They want no paper trail of anything they offer you. One sales person, Ed, hung up on me when I asked to work with someone else after he told me he didn’t have time to deal with me. I tried to speak with Jim, the sales manager, but he did not want to talk either. He should be ashamed of how his workers act and treat their potential customers.

My salesman, David was exceptional. I spoke with him and told him that I was interested, but that I would be out of town for a few days. He was very understanding, and into the end i did purchase a vehicle. Great service, great salesman.

Best service department in the local area.

Friendly Salesman and very knowledgeable. Matthew worked with me over the phone to get the car we wanted before we stepped foot on the lot. Great experience, no pressure pricing.

Vehicle was towed here on a Friday afternoon for service. It was a 2017 Jeep still under warranty and two hours later I was told my issue for my vehicle not starting was faulty battery connectors. Once replaced, I hit the road...only to be stranded at the next stop I made in town. I called them on Saturday morning and was informed to bring it in on Monday. I had the vehicle repaired elsewhere. It was the starter.

Best place to get a car the staff is super friendly and I highly recommend this dealership to anyone that’s looking for a car or truck

Great people great deals

I rarely write reviews online however I recently purchased a new RAM 1500 Limited truck and want to take a moment to speak highly of this dealership. The entire experience was streamlined and painless from a consumer standpoint. The email communication was prompt and accurate. The price was aggressive (~13K off MSRP). The trade in value was accurate. No significant haggling needed as they gave me an excellent deal on the front end. Matthew Hollins, my sales representative, was excellent and I highly recommend that you work with him. I look forward to many years in my new truck and continuing to work with this dealership in the future. I highly recommend Bob Allen in Frankfort without reservations!

Awesome deals and all about making it happen. And they have the best selections of 1 tons in the state.

Stopped for recall work on my Jeep Cherokee and to order touch up paint. As always a pleasant experience with friendly, knowledgeable staff. I will go back to them. 😊

We could not be happier with the purchase of our 2018 Jeep Grand Cherokee Altitude! The employees at Bob Allen in Frankfort went above and beyond to make this the best car buying experience we have had! If you’re looking for a dealership that will go the extra mile, help you find the perfect vehicle and not rush or push you into a decision then this is the place to go! When we’re ready for another vehicle this will be our dealership! Thanks again to Jim and David!

Amazing atmosphere! The best of best Service Dept. in Frankfort KY ... always feel welcome and very friendly.

Dealership is excellent but Dodge needs to back their product better! I bought this product from Freedom Dodge in Lexington, Kentucky in March of 2009. Ive only had the truck for a little over 10 years and the frame is severely compromised and will be a safety hazard.

Great experience. everyone went the extra mile to make sure I was happy with everything about my purchase.

I recently purchased a 2016 Maxima Platinum from Ed Combs and I really cant say enough to describe what a welcoming, warm, and pleasant buying experience that he made for me and my family. He was kind, respectful, courteous, honest and went above and beyond true professionalism! With Ed, there was no BS and no pressure to buy anything like some Salesman can. He was accommodating and straight forward with me about the vehicle in every way.I had 2 minor issues with my car after the purchase and he made sure that he was involved in correcting those issues always following up with excellent communication via text or phone. He even came to my work place to pick up my car, had it repaired, and brought it back on his own time.Ed and Bob Allen of Frankfort, have earned my trust and business for any future transactions. If they dont have what you are looking for, they can get it!If it wasnt for Ed Combs, Jim Hewey (GM) & Jeff Tipton, I truly would have went to a different dealership to shop. My highest recommendations are with Bob Allen!Thanks,Scott

I have always had excellent service at Bob Allen. The service people are great and dont tell you things need to be done to your vehicle unless it really needs it. The salespeople are very friendly and get you what you ask for and the manager and financial people are also great. I have done business with them for years and have always been treated right.

Love my Ram 2015 that Salesman Richard helped me with buying new. I have had no problems at all.I shopped 9 dealerships in three states. The spread in quotes was an amazing $9,000.This dealership had the lowest price for the custom ordered RAM LOREDA Longhorn. They are the best.

I live in Lawrenceburg. Not good to deal with.I have been to Shelbyville, no good. I Bought my wrangler 2018 here. Richard Hayes is my salesman. Tipton is also great. I an In the process of getting a 2020 Charger. They all go above and beyond. Good people.

Took my car in for repair, and when itnwas determined it would take some extra time, I was promptly shuttled home. My service contract company initially denied my repair claim, but this dealership contacted them back and worked on my behalf to correct the issue. Service desk was friendly and helpful at all times. Repair was perfect. Great experience.

Made a trip down from Cincinnati today to look at a car that I was interested in. The price was very sharp. It was a new car. After test driving and looking over the car there were a couple of issues that were deal breakers for me. One of which is that there wasnt a spare tire kit with the automobile. I am not comfortable at all with not having a spare tire to work with if necessary. The kit could have been ordered and installed but it was not to my liking how it would have been done. Throughout my process, the salesperson Robert Hayes was very professional and nice I unfortunately had to decide against the purchase.

Had a great experience here! Matthew was very kind and I would recommend them to anyone!

Everyone there worked together to make the best possible outcomes- from financing, manager, sales, etc. It wasn’t simply one person just trying to close a deal but a group of people with your mutual interests in mind.

Service/Repair department is one of the best in town. They are honest, knowledgeable, and thorough. Now for the sales dept, I cant really say,either way. Well I might be able to say, but I wont.

Horrible customer service. Our family was looking for a new vehicle at this dealership. After speaking with a sales representative on the phone, we agreed upon the price of a vehicle. The manager had apparently confirmed this. After arriving at the dealership and test driving the car, they took back the agreed upon price and said they could only give it to me for the original sale price. Also, after repeatedly stating that we would not be financing a vehicle, the manager came in and tried to pressure me into doing just that. I would never take my business back to this dealership after this awful experience and recommend the same to any other car buyer.

Great experience, professional and courteous staff, and everything is done quickly.

This is the best dealership I have ever been associated with. I strive for my customers to say Mike Konrad at Bob Allen took excellent care of us, so we feel comfortable recommending Mike to all our friends and family. The management truly allows me to take such good care of people because they hold the same values. We all understand that I work for you, and the dealership balls me up on every way.

Fast, courteous and friendly. Parts were in stock. Fixed first visit. Wendell and tech were great.

Great experience with David and the rest of the sales team who were able to find us the perfect Jeep at the best possible price. Will definitely be back again soon!

Wonderful staff. Matthew listened to me and found a vehicle that fit my needs.

Great, easy to feal with, super friendly. Highly recommended

Werent very honest about Truck they were trying to sell. I wouldnt recommend this dealership.

Service department knows their stuff! Im and out relatively quick. Truck runs great!!

Your service department is phenomenal!!!! they are always so kind/nice to me!!! I appreciate that.On another note, the vehicle that I purchased from you all: 2016, 200 CHRYSLER I am not real satisfied with it any longer. I have had major issues with this vehicle. Although its still under warranty, my concern is when the warranty runs out. I will be trading with another dealership, prayerfully.Jamille Smith

The service techs and service manager are always friendly and helpful. You wont find a better tech than John. Always satisfied when I leave.

Really good people. They will try to deal with you.Will go back for future truck buying

Just the friendliest group of guys.

I always love to come in everyone is so welcoming and knows our vehicles and asks when the other one needs serviced.

I have to say that their service department is by far the best in the state. Always friendly, do not not try to tell you that there are things wrong with your car that isnt and when you go there and wait for your car, they get out as fast as they can and while you wait the sales staff is friendly but not pushy. When I buy my next car that is where I am going and they will always be my service place.

Always treat me fair and honest for service.

They wont budge on their prices. Dont even try because you will be wasting your time.

The sales people are great. If I could give 10 stars I would. If I ever had to buy another car thats where Ill go.

Bought a used truck they kept telling what a great truck I was getting. I have had the truck for three weeks its been in the shop for a week getting multiple oil leaks and coolant leak fixed. They told me they had just serviced it but I winder if that was even true. If they did they would have seen it the Ford dealer says its been leaking fir a while. 25,000 to buy and another 3,000 to fix it. Has cost me a 1,000 dollars a week so far. Never again stay far away from these crooks.

What a great service department! When youre on the road, break down and they welcome you and your family just like they do their family and get you up and running again...its priceless! Real nice, speedy people here!!

I really great experience working with Robin Jones at Bob Allen in Frankfort , Kentucky. I love my new Solara I got a great deal. I will be back.

They do more than sell you a car they give you the ultimate experience with exceptional service before during and after the sale.

THE VERY BEST PEOPLE. PROFESSIONAL. PROMPT. GREAT ON PRICE

Wish I had not traded my Toyota truck.Even tho I got a really nice top of the line Turck all the bells and whisles.

Great service and fast!

Friendly service with quick and easy process.

Sold me a Mercedes that overheated on the drive home. Took it back and was told engine was bad and to pick something else on the lot. Got stuck with something I wasnt wanting and now I see the Mercedes is back up for sale.

Purchased a used vehicle previouslyowned by closing manager one week later battery dead as a doornail then I call expecting they would do something considering we purchased a platinum warranty and did not haggle pricing of vehicle either. Never will I do business with this place again. Sad due to fact was going to upgrade my current ram truck as well.. bad business after you walk out the door. And not being a difficult customer to close a deal.

Larry and Jeff were great!!! They made buying our new Pacifica easy and hassle free. Well definately be back.

Bought my Challenger there in 2012. Got a great deal!

Very efficient and friendly staff. Nice experience.

They did a great job taking care of the recall on my Jeep. Just wish they took better care of the rest of the vehicle.

Great place to buy a new or used car ask for David great salesman that will tell you the truth all around good person

Easy, Quick, Honest Service. Will definitely use again!

Work performed in professional, efficient, courteous manner

David in sales is always a pleasure to do business with.

Always great service!

Excellent place and Great people

Very professional and courteous. Had to get my car jump started to get it in for service and they worked it in right away.

Sales people are great Richard and David could not be better