Doesnt open on time. No one answers the phone. Are you open for business or not???Called the Hurst location & she casually says, oh yeah my friend works that store & hes running late. He woke up late. How the hell, the store opens at 11AM?? Put your pants on & be an adult!!

Guy there was really cool when I was renting an instrument for my son. He told me everything about the instrument and some recommendations on the instrument itself.

My son was starting to learn the violin. My wife had one for him to us, but it needed some repairs. we brought it in an was told it was going to be shipped to a different location and it would be roughly 2 weeks. and that they would call us when it was ready to be picked up. we waited a few days after the expected return and it was there to be picked up. we also requested to have the strings replaced on the first visit. I went in and the same rep that took the request originally acted like this was not previously discussed and so the strings were not replaced. but he said he had to run to a different store for something and would take care of it when he returned. I told them I would just return the next day just to give plenty of time for it. returned the next day and apparently the had just replaced the strings earlier that day and was told it basically took 3 different associates to do it. and because they were not done correctly one of the strings broke when my son was practicing in class.

The school recommends this place. They have a variety of one item, and we were given the most expensive of them. I asked. Why do they make cheaper ones if they arent good?The girl stated she doesnt know.Since they are the only one that HEB ISD, prefers, all students should be given reasonable discount. TOO PRICEY!

I needed my sons violin tuned. Nicholas was a tremendous help. Very friendly and knowledgeable. I will be going there from now on for all my instrament needs.

We went in a while back to rent a violin for my daughter. A young man (man, Im old) named Nicholas helped me & went above and beyond. She needed a 1/4 size violin, which he didnt have at that location, so while we went to an appointment we had to make, he took it upon himself to drive out to the Hurst store and pick one up for us, despite me telling him that I could go out and get it after our appointment. He called me and let me know hed gotten it, we went back to this location after our appointment, and he made the entire transaction as easy and painless as possible. He was unfailingly polite and had a great attitude. I highly recommend him and will be going back to patronize this store for future musical needs.

I came in wanting a piano but not knowing much about the type of keyboard should get. The owner explained everything to me about what to look for and how to get started with piano. He also gave me tons of deals on the price making the total much better then other offers online. I was really happy with the experience and will be returning. I 100% recommend giving this place a visit.

Very knowledgeable staff. Great instruments at a great price!

Went to get reeds and it was closed at 11am on a Thursday with no holiday.