My initial estimate was incorrect so my vehicle sat for 3 weeks before it had any work done on it.My representative did not effectively communicate with my insurance company, so the insurance didn’t know there was a change to the estimate.I was told I would receive updates on Tuesdays and Thursdays. I went 9 business days without an update at one point.My vehicles door was not aligned when I got it back so air was loudly rushing in on the high way, so I had to repair that.There were red marks on my vehicle where the work was done when I got it back, which should have been cleaned off. But I think the washers were too busy shining my floor mats to high heaven. It was actually difficult to keep my shoes from slipping off the pedals.Where the shop removed emblems from my vehicle, dents were left.I will not be recommending this shop to anyone.

I was recommended to visit Tommy at Frank Kent. He is extremely polite and professional, and most importantly straight up honest. When every other shop was too busy and overestimating the quote, Frank Kent beat the others and I will go back if Tommy is there. #1 thing about him, he follows through on his commitments!

I used the Frank Kent Body Shop for major hail damage repairs on my ATS, and they took fantastic care of my vehicle. Kept me updated on the process of having it fixed, and dealt with all the insurance paperwork, etc. I felt the job was done promptly and passionately! I will use your service in the future.

Should be negative 5 stars. Geico sent me here after a no fault accident. The shop never gave an eta on repairs. Car came back incomplete a month after dropping it off. No one ever called to advise it was done. We happen to be in the area and stopped by to check in person since every time I called, they didn’t have a status. To my surprise when I got there they are like “oh this was done last week.” By then I already paid over $100 in rental as my rental coverage with Geico ran out. Shop does not want to pay for this.Now I m on the phone with them regarding the noise I m hearing on the side of the impact and they want me to come in for them to check but cannot provide a loaner. I mean even the worst businesses take some responsibility, not this one. Also, whoever they have answering phones tends to just put you on hold.

Love the service , The text and phone updates on my Body shop Repair . Workmanship seems excellent, Courteous and friendly staff . They did a excellent repair on my XTS cant tell it was damaged, perfect color matching High-quality repair. Highly recommended

Nice people,about repairs ,do not know yet but, I am sure they will do a great job.Clean place too.I like that.

They took forever to give my car back... they said that the guy working on my car had been sick... then it turned into he quit... and my car hadnt been touched .. they had it for 2 weeks and did nothing with it.. they returned my car a week later after I called and asked for the estimate time of completion. Not q great experience at all

The entire team was super nice and professional. They went above and beyond to make my car look great. Special props to Tommy (service tech) he is awesome! I highly recommend taking your car her for all your auto body repair needs.

Took my 2006 Hummer H3 that I bought from Kent for $51000 for repairs . The front end knocked when I made turns . The battery wouldn’t hold a charge and my tire pressure monitor lights kept coming on . A couple of weeks later I was told it was ready . I go in pay $3795 for repairs and start home . Two blocks down the street the tire pressure monitor light comes and the front end is still knocking. So I go back they keep the vehicle for a couple of weeks and they tell it needs more repairs. The front end they replaced wasn’t the problem now it needs a steering column and the two tire pressure monitors replaced now needs two more . They want $2300 more to fix it . I am a veteran retired postal carrier I can’t afford those extra charges so I leave . Now a few months later my car won’t start because the$250 new battery (+$100 installation) won’t hold a charge. So I’m out $3795 my car doesn’t start I need a steering column and two tire pressure monitors and Frank Kent tells me I should have traded off the clunker but after they took my money that Capital One is charging like 22% interest on .Thanks Frank Kent you’re a customer friendly piece of work.

The guy that help me was great and knew what he was talking about.

A 4 day repair took 12 days instead due to their unexplainable poor planning. Will never go back.

My husbands car looks like new after getting some work done on his door. Were both very happy with the quick, professional and friendly service.

Took over a week longer than was said still wasnt finished did not get finished correctly a total waste of time that has cost alot

Excellent work from the body shop.

I called at 7am and Shelby answered she was sweet and helpful while I was in a state of Panic. She connected me with Patrick and he was honest enough to tell me he didnt understand what my situation was but that if I could drive my vehicle up to the shop he would be able to look at it closer. As soon as I got there I checked and in and Patrick came out didnt make me feel crazy and had one of his techs assist me. I couldnt BRAG enough on how helpful they were and caring.

Patrick handle the estimate said it would take 7 days to replace and paint a bumper going on third week with car still not finished not professional at all terrible

Went to body shop for an insurance estimate. Excellent experience! Very friendly, efficient, helpful and professional staff. I cant speak for the rest of the company, but I can highly recommend the staff at the body shop!

Car took 3 times the estimated time. Wont be returning.

Went in after having a close encounter with a parking lot post. Patrick buffed it out for free! A Saint imo!! Great place to do business!

Awsome people great work

Great place really nice and very professional

I need to get some body work done on the car that I purchased two months ago from West Fort Worth Toyota dealer. I didnt get an estimate from them yet. So I cant tell you if I like their service or not.

Great service 👏👍

An absolute pleasure to deal with!! My car looked better than when i bought it!! Thank you for the awesome service, quality and communication!

Good communication and quality repair...Patrick exceeded my expectations

This was the second time I have taken my car to be repaired at the collision center. The first time it took them 3-4 times to fix my car correctly. My mistake for taking it back again. This time they were going to let me take it without fixing the motor mounts that my insurance paid them to fix. Maybe they thought I was a female and wouldnt notice but my husband taught me better. I didnt even leave the lot. I took it right back. This place is supposed to be known because of their name. Dont let that fool you. They give you the run around and take forever to fix you car only to have to take it right back because it wasnt fixed correctly. Highly do NOT recommend Frank Kent Collision Center.

Great body shop, good people. Chris has done a great job taking this place from horrible to amazing.

I have previously taken at least three of my vehicles here and I have always had a great experience. They have always had my vehicles ready earlier than the estimated time.

Great work!

Took my Ford Expedition in because the driver’s side door was catching on the front fender. I had no appointment and when I called, they told me just to come on in. When I did, the body shop manager looked at it, spent 20 minutes adjusting both the door and the front fender to where there was no rub or obnoxious popping sound. When I asked how much I owed them, he said nothing, they do little things like this for free and to just remember them in the future. I most certainly will. I didn’t think people did this anymore. Bravo to Frank Kent Body Shop.

If you want to WAIT, take your vehicle here. The original estimate said repair would be completed in 4 days. Today is the 14th day, and I am informed they are just now starting on working on my car. My damage was from hail so there was no hidden damage (like may exist in a collision accident). My car was seen by my insurance adjuster the same day I dropped it off at Frank Kent. These delays make no sense to me since everything was plain to see the day I dropped off the car.Poor communication: Of course, the service adviser blames my insurance company on the delay. My service adviser could have communicated this to me along the way but nothing was mentioned until today (WHEN I CALLED THEM). At 8:11 this morning, I left a voice message with my adviser. Four and a half hours later and still no response from my message, I called again and finally got to speak to him. He offered no apologies offered just excuses.I wanted others to know the truth about the potential of excessive delays and POOR communication with Frank Kent Collision repair. I sure hope the quality of the repair is excellent. I am VERY DISSATISFIED so far. I wonder if anyone will reach out to me with at least an apology.

I took my vehicle to this body shop for repair & was extremely pleased when it was returned to me. Frank Kent Body Shop did a wonderful job. Joe Poettgen was very helpful, professional and courteous. I would highly recommend them.

I have had a fantastic experience! I had to have some repairs done on my car and, not only was the work done well, but Kris did a great job of explaining what was done to my car. I would definitely use them again!

Jamie was the best. Explained everything well and always answered my questions so that i understood what thwy were doing. Will recommend them to everyone

Customer service was amazing, they were able to save my Kia. Got my car back better then it was before. I reccomend the Frank Kent body shop

Do not take your car here for repairs especially if you are using State Farm insurance, the representative I spoke with only wanted to repair my car as cheaply as possible based on State Farm recommendation... to patch up spots and not to replace damage areas with new genuine parts that were on my vehicle prior to the accident. If I wanted a cheap and unsafe car then I would have purchase said type of car when I was in the market vehicle vs a brand-new car with excellant safety ratings last year.

I seriously cannot recommend this location enough. Start to finish they have been so kind and helpful!We got into a pretty gnarly accident after driving in from Minnesota and didnt know where to go, didnt know any businesses in the area, nothing. I was referred here after calling the local Honda dealership and Im so glad this is where they sent me!Kelly was super helpful. She outlined the process, was very patient (Ive never been in a car accident before, let alone a serious one, and had no idea what I was doing), and communicated throughout the entire process. Even dealing with my nightmare of an insurance claims person who somehow shorted them money and was impossible to get ahold of she was always cordial and transparent.If by some twist of fate I ever need body work done in the Dallas/Fort Worth area I will definitely come here, and I will recommend my friends in the Dallas area always come here!

Everyone at Frank Kent was incredibly kind, efficient, and accommodating. My car was repaired in much less time than I expected it to take and all of my questions were thoroughly answered.

Great people, easy to work with. Do a good job at keeping you up to date on your vehicles status.

I have a 2012 civic loaded out I put it in for hail damage they kept the car 3 weeks over what they said and I bought the car with side moldings and front and rear spoilers a 2500 buck add on. They could not even put them on correctly and taking it back for them to do it right. Still today they falling off I would highly not recommend this shop to anybody the worst shop ever. Truly disappointed in Honda And never own another one ever

Excellent job

Bad service, poor customer service, poor quality work, people arent friendly, Ive used them twice and it was a bad experience both times!!!

Made our Acura MDX look like new. Gave us a reasonable completion date and beat that date by several days. This was the second time we used them with good results.

Frank Kent was wonderful! I had my car repaired there back in October after having a bad experience with Service King. I am glad I decided to take my car to FK instead! I went one morning, explained that all my info was sent to service king by my insurance company and that I didnt wanted to use them and they handled everything for me and got started on my car right away! They called me with an estimated time and cost and my car was ready ahead of schedule. It looked great! Thank you frank kent, great work!

Altogether professional! High marks all around to the people at Frank Kent Body Shop.

Great folks, helpful and professional from beginning to end...Highly recommended!

Really friendly and helpful staff that always gives me confidence in the work they provide. The manager Mike Gonzales was very tentative to my million questions and I will definably use them in the future.

They were amazing. Not only did they do a beautiful job but the customer service was great too!

Ricky and Randy were very professional and thorough! I had very extensive repairs and several complications. They treated me with respect and courtesy.

Thanks Randy Sapp for the help with my car and putting up with me.They did a great job on the body work and paint.

Very happy with the repair work done to my front bumper and it was a pleasure to work with Randy Sapp.

Put my car in to repair the rear bumper the service manager said it would take 48 hours, its has been 16 days still dont know when it will be fixed .

The People at Frank Kent are Great.

THANK YOU RANDY SAPPANYTIME I SEND HIM A CUSTOMER HE TAKES GREAT CARE OF THEM. I HAVE SO MANY CUSTOMER THAT CALL ME AND SAY THEY DID A GREAT JOB.THANK YOUJT- MAC CHURCHILL ACURASERVICE DEPARTMENT

My SRX had hail damage from earlier this year and when my insurance company sent me to Service King for an estimate, they said they may have to remove the whole top of the car. If the work was going to be that extensive, I decided I would prefer to take it to my dealership body shop. Frank Kent looked at the car and said it would be at least a month before I could get on the schedule and the repairs would be 2-4 weeks. I never heard back from FK, so called about a month later and left a message for my service person. I never got a call back, so called again later in the week at which point I was told that the serviceperson I worked with didnt even deal with my insurance company and besides that they have no open appointments until next year, so theyre not sure why he told me I would have to wait a few weeks. I get that people are busy, but a phone call or a return call is just common courtesy. Now Ive wasted a whole month that I could have been on Service Kings schedule, so thats where Im headed. Most of the people at the FK dealership are very nice, but my service there has just been so-so as far as wait times and making mistakes and more issues than a new-car should have had. I was planning on heading back to Autobahn next year and this seals the deal for me.

Excellent service and keep you informed.

Repaired my car after a collision but so many things are still not working.

Great customer service

Great service

Professional place

Excellent work and service, highly recommend!

Great customer service

We took are car here for repairs and it took forever

Great people

Not happy with the service at this place at all!

Great people