This was the absolute best car buying experience we ever had. Armando was ready and waiting to greet us as soon as we arrived. Danny was great and didnt give us the run around with financing. Hes hilarious as well. They made us feel welcomed. We were in and out within a few hours. I will definitely send friends your way. Thank you guys so much!! We love our new Acura!!!

I have purchased several cars but an Acara would change peoples opinion. I was very pleased with the services at Hiley Acura. Great experience and go see any service advisor. You too will very impress

Recently had my visit for my oil change in the service dept. I felt very welcomed, and comfortable during my wait. The staff was very friendly and went beyond their jobs to make sure my visit was pleasant. They seemed to be short staffed but all jumped in to multi task to make the dept ran smoothly. Great job!Thank you

I have always loved Acuras, but the Service Team here at Hiley Acura is just AMAZING!!! Especially the Service Director Dean!No matter what the issue maybe, Dean will make sure his Fabulous Service Team gets things taken care of right away to ensure you are more than satisfied!My experiences with the Service Team has always been more than exceptional, but best of all they always go out of their way make you feel comfortable. Just like family!To all of the Service Team Members, especially you Dean, Thank you from the bottom of my heart for always going above and beyond and making each experience that much more memorable!

I was in a bind and with this pandemic going on I knew it was going to be hard to find the vehicle I wanted. My best friend got me in contact with Hiley Acura and they went far and wide and beyond to get me what I wanted all within a few days! The guys there were all professional gentlemen (awesome manners) and took the time to explain everything. I have never felt to so relaxed and welcomed when buying a vehicle. Definitely recommend if you’re in the market.

Daniel Garcia, service advisor has great customer service. Took his time to explain every detail.

This is my third new Acura in the last 6 years. Jason Alvarez was a rockstar to work with. He had everything done before I ever got to the dealership and even offered to bring my new car to my job to sign for so as not to inconvenience me with afternoon traffic. Finance was a breeze and I was in and out in less than an hour. Another EXCELLENT Hiley experience.

Excellent Service!!! From the moment I walked in the door for a test drive to putting down a deposit and completing the sale, everyone was so professional. Ricardo was new but extremely well informed on the vehicle and loved his presentation. He stayed in touch with me with updates on the vehicle. Check them out!

Gavin our sales person was incredibly helpful and patient. We will definitely come back for Gavin when were ready for our next vehicle, perhaps the Integra.. :D. The finance manager who worked with us was very nice and efficient to work with also. Overall the whole team we encountered at Hiley was very friendly and a pleasure to work with.

Jim Haas made it hassle free and got us what we wanted with no issues. Everyone there was friendly and helpful. I highly recommend them

No pressure sale and very knowledgeable people.Pleasurable and smooth transactionThanks to James Haas and his crew.

From start to finish, our experience at Hiley Acura was exemplary! We were made to feel comfortable and never pressured. Johnny was able to answer all of my never ending questions with patience and a genuine smile! Johnny as well as Michael in finance, did what they said they would do with no surprises popping up! Bottom line.....good decision that was FUN!

My first time at an Acura dealer and the experience couldn’t have been any better. I purchased a used car but it felt as though I was purchasing new. The entire team was courteous, direct, but not pushy and I felt valued and heard during the experience. Overall Hiley Acura has been the most enjoyable car buying experience I’ve had and I will be back when the wife needs a new vehicle.

I love this dealership and the car I purchased. They know how to treat their customers the right way. If you want great service I highly recommend them.

Ricardo was great when helping me get back into another car!

Very professional and friendly service. Al Garcia is amazing! Made my visit much better. Thank you so much.

5 star service as always! Dean is always looking out and ensures everything they do is handled up to my standard. Al was patient and professional. I will only work with them going forward.

No high pressure sales tactics, no tense environment and no spending all day at the dealership! Spencer helped us get the exact deal we were going for. He was very nice, respectful and laid back. Would definitely recommend the dealership and Spencer to anyone looking to purchase. We love the car and are pleased with our experience and purchase.

I had no experience with Hiley previously and went with them in April to get my new 21 RDX as they were closest to my house and had overall good reviews. The buying process was overall good, there was a little bit of unnecessary back and forth on negotiating but overall the sales staff was friendly and they stayed late to get the deal done that night and me out the door. Bringing the vehicle in for service or warranty work has been nothing but great. The service writers and techs are great, they do a good job communicating, and its always nice to come back to a clean car when they wash it after completing the work. Im one that generally doesnt let others work on my vehicles, but Ill likely keep bringing the RDX in for maintenance work, at least as long as my warranty is still active. Would highly suggested them.

This was my second time buying through Hiley Acura and yet again they succeeded all expectations. Spencer and the finance team made the process so incredibly quick and simple. Their professionalism, attention to detail and respect for their customers is outstanding. I’d easily tell anyone looking for an Acura to stop by Hiley, I promise you won’t be disappointed!

Christina always give me the best service imaginable! She always connects on a personal and professional level. I actually look forward to my visits so she can help me!

Spencer was a cool and Nice person. He took care of me well. Over All great buying experience.

The service staff at Hiley Acura is super friendly and always takes good care of me!! Dean definitely leads a great team and if you ever have an issue then ask for Dean and he will fix you up!! I have never been disappointed and highly recommend them for any of your service needs!!

Excellent customer service, thanks to AL!My first time at Acura, and I will be coming back.The service was fast, and the atmosphere was great there. Highly recommend coming here to service your car.

I went to Hiley Acura because I saw a vehicle advertised on Car Gurus which caught my interest. I’ve been buying vehicles (total of 4 now) from this dealership since it was Mac Churchill Acura because I was pleased with the way that they conducted business. I know that they are now under new ownership but I called to inquire about that vehicle anyway and I was greeted by Jacob Martinez. He took me on a test drive and I decided to buy the vehicle. When I requested some changes be made to the “deal” which I was offered, Jacob did not hesitate to request approval for those changes and he presented me with the numbers I was looking for. Once Jacob knew what I would be happy with, he got it done for me and a deal was reached. He made this buying experience one of the easiest that I’ve had, by far! I did not experience any of the car buying games that they play at other dealerships and believe me, I been through that process many times and it leads to stress and frustration. I experienced neither of those things at Hiley Acura. Thank you Jacob and Hiley Acura for making this car buying experience a breeze!

Jason was excellent, he made the car buying process enjoyable and stress free. Great personality for sales! Will definitely do business again with him & Acura in the future. Thank you.

I drove two and half hours to look at a vehicle and told the salesman I would contact him in the morning if I wanted to proceed with the car. The next day I contacted him that I wanted to get the car. I was told I would be emailed the application to start the process and the possibly numbers. I was also told that would’ve to come back to sign the documents that I couldn’t complete everything here then pick the car up. When I could’ve completed everything on their website and had the car delivered. Then I was bounced between two salesman.The next day someone other than two salesman I was dealing with called to ask if I had any questions about the car, I told them no I was just waiting for my salesman to call me to complete my paperwork. The salesman text saying he would email me the numbers and told him I would contact him once I received them. Only to be call a hour later telling me they went ahead and sold the car to someone else. Then lied that they did not run my credit they only “looked me up to get numbers” but I have the inquiry on my credit report. Then tried to tell me about another car that was more.

It was an easy car purchasing for us. We did everything with in 2 hours. From Johnny to Danny to finance (sorry I dont remember his name). It was a good experience

I bought a used Mercedes from here. The salesman was extremely rude and very pushy. Once I bought the car I noticed it was pulling pretty hard in one direction. I called him the day after to see if it was something they could fix and he told me I was on my own. I also had to get two tires replaced immediately because they were leaking air. This was a problem the salesman told me would be fixed. The battery and window wipers had to also be replaced immediately. It seemed like their were numerous tickey tacky problems that were about $50-$100 each. This cheap way to make a few bucks and sliding issues over the customer has completely soured my view of Hiley. The salesman was rude and condescending. Dont be a fool, just go to park place. They will take good care of you and take pride in selling quality automobiles

Smooth sailing all the way through. Comfortable lobby and nice people.

Al was very fantastic and professional. Gave me the best advice on my vehicle.

Very easy visit to the service department for an oil change! I was kept informed throughout the visit and had my cleaned, serviced car back ready to go within an hour.! Thank you!

Ray was extremely knowledgeable and very patient. Nice to have a salesman who’s interested in serving their customer rather than pressuring them. Definitely would recommend Ray.

They were excellent and up front with me about parts and how long it would take.

Took my Wifes vehicle back to the dealership for an oil change. The service was great, did not take very long and they washed itGREAT JOB 👍I have only good ⁰things to say about my car buying experience and service after the sale is awesome 👌👏

I made it clear to Spencer that I didn’t want to be bothered. He left me alone and I truly appreciated that. When I was ready I reached out to him and any time I told him when I was available, he was there. He showed me the cars I was interested in and didn’t try to up sale me. I was happy with the service I got overall. Everyone I came in contact with was super helpful and courteous. I am a no BS person and they gave me no BS service.

Great car buying experience. Gavin Samples is awesome

The people who work at Hiley is the best Ive experienced at any dealership. This is my fourth time doing business with them, and Im glad I found them years ago. I would be reluctant to go to any other dealership after my experiences at Hiley Acura.

I went in and got an alignment done. Found out the tie rod was messing up. The team at Hiley diagnosed and got my car back like brand new.

Poor customer service within the service department. Overpriced services, 50 to 100% more than the competition for Acura recommenced maintenances (B1, B2, Etc.). Had a discussion with the service advisor about the pricing and even talked about current coupons in comparison and he did not budge from the overpriced maintenance. We paid as initially agreed but I know we will never go back, not event to purchase another Acura.

Excellent customer service and timely on the maintenance I was getting done. The inspection video they sent to me was a first and a cool insight into what all gets looked at during the process!

Al took care of me at Hiley. He was caring, sweet, and he sent me video of my car and the stages of the work process. I felt very confident that Al was very honest and treated me like family.

Great customer service, speedy maintenance & frequent communication throughout the process. Hands down, the best dealer to deal with.

Jim Haas is simply the best sales guy Ive ever worked with. Ive worked with around 7-8 sales people during my previous purchases and trust me nobodys even anywhere close to Jims professionalism. He took great care of me and made it an enjoyable car buying experience. I will gladly work with him again and highly recommend him to my friends.

Everything went smoothly and they explained everything in details and understandable. My car was ready on time. I would recommend them to anyone.

So far so good. I came over from being a Jeep driver and this is my first Acura. Impressed with everyone I came in contact with and the way I was treated. Jim Haas and Spencer were great. I havent had the car for 24 hrs at the time of writing this and I love the RDX. Jim took what I was looking for and found me something I would liked and they worked with me on getting it for a reasonable price and in my budget without screwing me. They may have made me an Acura driver now....

I called around noon to schedule an oil change and was told through the phone that it would be $40. I had previously been to this dealership for the same service at the same price so they had all my car and personal information. Lets start from when I arrived. I pull up into the service center and wait for 10 min while none of the staff acknowledged me or told me they would be with me shortly. After 10 min I went inside to check in and they told me to wait outside some more. Im fine with waiting, I just want to know someone will eventually come help. So 5 min after that, they came out and I gave them the keys and went inside to wait to have my oil change done. A few minutes later, service advisor, Becca Raef, comes to tell me the oil change is $75 because I have no service contract. They have all my information when I called, so they could have told me this prior to me coming in. I tell her thats not what I was told over the phone, but she was adamant on this $75 figure. I saw they had a oil change special on their website for $50 and I mention that and she said we have a strict coupon policy now so you would have to print that out to give to her. Seriously? Its on their website and no where does it say I have to print it out. In fact, the fine print says to present coupon when order is written so I should be able to just show her the web page. After some back and forth, she tells me to screen shot the coupon and email it to her. Seems like that strict coupon policy isnt so strict after all, but still this seems so unnecessary.When my car was finished, she printed out the receipt and that was it. She didnt go over anything with me. There was no report or recommendations that they usually do in the past. I had to remind her to print that out. Comparing this report to my last one, it looks like its missing a few pages, but whatever. Im sick of dealing with her at this point. Looking through the report later, it also seems there are recommended services I need, but I wont be going back here for it.1/10 would not recommend. Lies over the phone for service costs to bait you into the service. If Becca Raef is your service advisor, run!!!I do want to say my service before this one was fine. Didnt really have any issues, but I guess an incompetent service advisor is all it takes to make a service terrible.Side note: For a luxury brand dealership, its surprisingly plain in there. Ive seen Honda dealerships more upscale than this.

I was shopping for a vehicle they just so happened to have the exact vehicle I was looking for they hadnt added any additional things to this car the sales manager told me they would not sell the car unless they were allowed to add $3000 accessories .accessories that were not on the car So they can make a profit . Hiley recommend not to buy a car from a place like this.

First time going to Hiley Acura was to have an oil change. The service was quick and the people were very nice.

My service lady Daya Elizondo was really good. She walked me threw the whole process and was very professional.Mr. Hunter

Jason made the process of buying my Dream car fast and easy. He was very knowledgeable in all of the car’s specifications and helped me set up all the features that came with the car. I feel appreciated by Hiley Acura and their Team. This truly has been the best car purchase I have made thus far. I am glad to have picked this Dealership.

Excellent experience! Jacob was outstanding as were management and finance. There is no need to go elsewhere for me.

I went from purchasing a used car to purchasing a brand new 2022 Acura. My sales rep Gavin fought for me. I drove from Cedar Hill to Ft. Worth but, it was worth the drive.

Jason Alvarez did an excellent job answering all my questions and concerns. I went in to the dealer for another reason and left with a brand new awesome RDX!

Gavin gave me a very comfortable experience. He was patient and answered whatever questions I had. I was able to walk away with a dream car. The entire staff was friendly and attentive. Hiley Acura literally made car buying easy!

I arrived two hours ahead of my oil change appointment and Mr. Sanchez greeted me with a warm welcome. He took my car back for service immediately and the service was complete in less than 30min. Job well done.

My wife and I have been looking for a car for the last couple of months. Armando here at Hiley Acura was so professional and personable I didn’t want to go anywhere else. He was patient and helped us through a process which normally is stressful. I can’t thank the staff enough for making this experience great.

Beware buyers of Christian Farthing, this person lacks integrity and will be deceitful to make a sale. During signing he did not explained optional charges that where added without my consent. Hours later after reviewing my paperwork thats when I noticed the additional charges. Then I contacted the dealership for clarification of this charges and spoke with Christian directly who advised me to come in order to go over the paperwork with me. I asked if this could be done over the phone and he said it was not possible. Than hours later I got a call from Daniel Schultz who was able to resolve the issue over the phone. I really appreciate his helpfulness in resolving this matter. I also like to recognize everyone else who participate in my car buying process who where amazing: Daniel Schultz, Gavin Samples and Armando Balderrama.

Ray, Gavin, Jason Lee, Tony and Mike were absolutely fantastic !! We are a Acura/Honda family of 6 (that all drive) With our experience here, you have us as customers for life! Thanks!!!

The process was so much faster. Keep up the Good work. Ray Bosque salesman who helped us needs a raise. He is not just salesman but a caring person. That is very much appreciated.

Gavin was my salesman and he was great! Gave many details about my options and made me feel comfortable, he pays attention to what you say and helps guide you to the right option. His manager on the other hand not so much. He started off nice but then flipped and lied to me when I calmly called him out on it he claimed I was arguing and walked away. Experience would have been great without the manager involved but I know he has to be.

Excellent experience, thorough explanations of any concerns I had and may have in the future. Jason was my sales rep and it was a very pleasant experience. Even though I dont remember all of their names, all of the staff members including the financing department were pleasant. I was able to hold my vehicle that I wanted and pick it up on the day promised. I couldnt be happier! Thank you!

Best customer service I have received from Hiley. Al in the service department was amazing. I was planning on moving my business to Vandergrift Acura, however; after this awesome experience, I will keep on coming back to Hiley. Thank you Al for your excellent service. If anyone needs any service done to your Acura, ask for him. You will not regret it. 😊

Even with our credit challenges we were able to get great financing with 0 down and got top dollar for our trade. We love our TLX! Thank you! 😃😃

Bought a car from here in spring 2020. My first experience was Poor sales service - lazy. And I came back a year later, to hopefully get a better experience and buy a NEW vehicle. I just wanted to start with getting my car appraised. And as soon as I meet the sales rep, he automatically is telling me I probably couldn’t afford a new car and should consider a lease. This was before we even began talking about what car I want or numbers. He was bragging how Acura is a high end luxury brand car.... I’m driving an Infiniti. I walked out. That’s one way to loose business, assuming and starting off all cocky and trying to stick someone in the car you want to get off your lot.

Got me in quick and out on time and did an amazing job!

Hiley went out of their way to make sure I had transportation during the delay in replacing my broken windshield by supplying a loaner car. The delay was out of their control.Can’t ask for more.Service staff is very nice by the way.

Great service. Al you the best!

Hiley Acura cares about their customers. Received great customer service that you would expect from a luxury car dealer. Would recommend and be a return customer.

Dayra was so amazing! Her communication and explaining was perfect through every step!

Great experience getting my wifes MDX service.I plan on purchasing another MDX in the near future.And Im looking forward to have it serviced as well.Thanks againMr. Porter

I bought my car here and always take it here for servicing. I absolutely love Hiley Acura and will always come back

Work was done quickly, there was no hard sell for unnecessary services. Will return as the need arises.

Hi I have just been there 2 days bk and did my oil change and then they told me oil tank need to replace will cost me 1000 dollar to fix it I told em to do oil change and I ll take second opinion I went to some place near forthworth and they fix it for free all they told me they didnt tighten the screw not a good place to go for services staff there was very respectful thnx but no thanx first and last time I went there

Great place with great customer service. My credit score took a dive during the pandemic and they worked with me as much as they could with the purchase of a new vehicle for my family.

Great experience, I drove from the other side of the metroplex and it was worth the drive. Very professional and friendly

Jim Haas made the purchase experience easy for me. No hassles and completely transparent. I knew exactly what I wanted and he made it happen. So happy with my 2022 Acura MDX Advance.

Ray and Austin were exceptional throughout the entire process, very honest, very responsive, very efficient. Finance manager was on point, enjoyed the experience start to finish and absolutely love the vehicle! This is our 2nd purchase experience through Hiley, well be back for our 3rd once the other lease is up.

This dealership went above and beyond to help me and their customer service was AMAZING I will recommend this place to anyone and I want to go hang out with them the next time I’m in town LOL they kept me from crying about my car!!

The salesman are very friendly and genuinely want to help you purchase a car before you leave. I have been to a couple car lots in the past and always felt like I was getting the runaround. Hiley Acura makes you feel welcome and they are straight forward about everything.

Spencer was awesome! I actually reached out to him a year ago just before everything shut down, but I had decided to wait. He was willing to go the extra mile to accommodate me so that I felt more comfortable with the process during the pandemic so a year later when I was ready to buy again, I didnt forget about him. I walked in unannounced on a Friday evening and he was ready to go with a smile. I think he may have had another customer, but he was able to take care of both us with a level of professionalism & attentiveness that I appreciate. Jason was also awesome when he stepped in to seal the deal. He was a straight shooter, and I didnt feel any pressure during the process. He asked me what we needed to do to seal the deal, and we were able to come to an agreement within what felt like seconds. Mike in finance was also great! He got to the point and sent us on our way. This was my 4th new car purchase and the best car buying experience Ive ever had. Ive always owned Hondas, and this is my first Acura. I will definitely be back when I am ready for the next one. Thank you, Hiley Acura!!! Ive shopped around, and it is clearly evident that youve cultivated a sales environment thats 2nd to none which is why I drove from Grand Prairie to Fort Worth to meet Spencer & buy my new Acura MDX!

People were very friendly and great service

HILEY Acura’s service department was very helpful in getting to the bottom of my cars issues and even though I chose not to proceed they were very helpful so I was pleased with the process. The people were cordial and efficient.

Al was extremely professional and helpful, going above and beyond to assist me.

Ask for Armando. He did great and answered all my questions. Great service. Very happy with my new ride.

My sales representative Jacob Martinez did an amazing job helping me find the right car. Management & financial advisors made the process easy & quick. Highly recommend Hiley Acura!

Quick efficient service. I was in and out in under 50 minutes for my oil change/Tire rotation and they included a car wash! I thought it was really cool that they send you a link for a one minute video showing you your undercarriage and some of the things they looked at and their condition. Very informative.

Had a great experience purchasing my new car! Excellent service and everyone at Hiley Acura was friendly and professional! My salesman Jim Haas was extremely helpful and and knowledgeable as well as excellent customer service !Top notch service!

Terrific experience and effortless process! Thank you Daniel, Jacob and Mike!!

Communication is great, when they arent too busy. If they are, expect a little bit of a wait even for scheduled appointments.

My car dealership is great. Friendly staff, nice waiting room, fast service. ⭐️⭐️⭐️⭐️⭐️

This was by far the best experience buying a new Acura Ive ever had. This is the 4th Acura we have purchased and Jim Haas was great to work with. He worked hard to make sure what I wanted happened. Was in and out in no time for the first time ever buying a car anywhere. Thanks again my wife loves her new RDX

Hi names mark mendoza i post three ago about how good i was treated but i sorry for this but now my truck is a lemon i have had the truck for 2months i owned the truck for three months but i dont count that the truck was in the first month shop with yall wich was a month my truck was towed to my house on sunday look a pictures for proof and was told my truck had a warranty and ive called since the 25th of April and no one can give me a answer about it they say talk to JD.well JD this because of u im posting this ive put 950miles on my truck since i had it look at pictures from registration and from my miles now .well the owner said in my first posting that if i had any problems that u would be glad to help well im ASKING FOR YOUR HELP NOW.look at pictures to no im not lieing.again names MARK MENDOZA.

Great car buying expirenace.. dealership has great amount of stock to chose from.

Before it changed owners, went in to look at an MDX. The new car salesman came out. I told him I was just looking and he proceeded to tell me how his father was in the hospital with FIVE brain tumors and today was his last day.Guess he thought I would buy into his story. I should have called back and talked to the owner, manager but didnt - thought whats the use. Hope Hiley has better salesmen.Oh, and by the way, I did call back a week later and asked if the salesman was still there, she replied yes.

Of the service department, for ensuring me a brand new loaner for the entirety of this situation, as he was actually caring and helped me throughout everything. Also would like to thank the salesman Spencer for being nice & patient & very apologetic for the everything. It was a terrible first time car buying experience for me and I still feel that I continued to get the short end of the stick out of everything. I wrote this so you will be careful to check all the fine print to make sure you are actually getting a good deal, and NOT a wrecked salvage car that was promised as a good used car.

Excellent dealership experience! Thank you Jason Alvarez and Jim Haas for helping us buy our new Silver MDX. You both were awesome to work with!!! Highly recommend going to see them.

Make sure to double check your paperwork before signing. My impatience and trustworthiness on a man’s word cost me additional money I did not want to spend. After I agreeing on the price of the car plus TTL I repeatedly stated I didn’t not want any additional warranty, sales and financial manager agreed with me and ok’d the deal. After a few days I kept thinking about the payments not adding up and checked the paperwork, sure enough they added an additional $3k warranty that I did not want. In a sense they canceled out and I’m my eyes stole my $3k down payment. After talking to sales manager he gave me the run around and said nothing he could do since the finance manager I worked with no longer worked there (2weeks after the sale) all I keep getting is the BS COVID excuse as to why I have not gotten my refund.The Plan was to trade the car in less than 12 months later on a new Type S with as little upside I could get. Still going to trade in, but definitely buying at a different Acura dealer

Great service with attention to details. Worked getting available coupons. Al Garcia was great to work with.

Gavin and Eric were awesome! Will definitely buy from Hiley Acura again