I love they have Saturday hours. I work and it made it much easier to find a ride back home . They did my 60,000 mile stuff, and fixed my break pads. If i only spend 800 for the year i feel great. Everyone was nice and they finished pretty quick. Great work everyone .

I’d like to thank Richard and the service manager for heavily going above and beyond with us! We have 2 kids and wanted something sporty for a great price we probably looked at 20 vehicles and they stuck beside us with no hesitationThese guys are great understanding and put the time in to make it workI will return here for my future buysThat Camaro out there looked good 😉Again thanks guys excellent workSide note the car is very clean there guys know how to detailProps to finance very friendly guyWe had the kids with us and he was awesome to deal with !!!Thank you so much

I highly recommend INFINITI of Fort Wayne! Everyone we talked with during our search for a vehicle was kind, helpful, open, honest, and patient with our repeat visits and endless questions. The sales force was genuinely interested in exploring our needs and investigating with us how different products may match those needs and desires. Never did we feel pressured to buy : the vehicles sell themselves. We applaud Cody, Desmond, and Dom for their knowledge and professionalism in helping us acquire the right INFINITI for us!

The first time I took my car they kept it over night without informing me and I was upset due to no communication. Once I took it back for my actual service they did a great job and did communicate well.

David Cornett is a real professional when it comes to great customer service.

The scheduling for the service department is the WORST I have ever dealt with in my life. It takes forever for them to pick up the phone and if they do half the time their system is down. The other half of the time you are made to feel like you are bothering them with your call. Now they have a new policy that they may or may not have a loaner car for you when you get there. I am over 30 miles away and do NOT want to play loaner car lottery. Finding a new place to do my Infiniti service.

I gave the dealership another try as I have been disappointed with previous service. The quality of the work is great however the time it takes for service is terrible. The service type has been an oil change every time I have used this location. This time when scheduling service I had requested the shuttle service. I was using my 30 min lunch break to drop of my car and would return when I was finished working for the day. I called to verify that shuttle service would be available and explained that I was using my lunch break to drop off the vehicle. I was told that yes, a driver would be available. I arrive to drop off the vehicle and state again that I am on my 30 min lunch and was told the shuttle would be available. It wasn’t. I waited 15 min for the driver to arrive from another drop off, then it’s a minimum of a 20 min drive to get back to work depending on traffic. Once again, disappointed in the lack of communication. I have stayed and waited for the vehicle during a previous appointment and it was a 2hr wait for an oil change. This location will not receive another chance.

Staff was friendly, service is always good.

I am pleased with this experience Fort Wayne Nissan. I feel they went above and beyond what was required to complete the service needed on my 2017 Nissan Frontier.However, the shuttle service was not on time to return me the 5 miles back to my job and I was counting on it to be. This is not a deal breaker for me but if your not going to provide a loaner vehicle then the shuttle service needs to be counted on. They did have someone personally drive me back to work after expressing that I could not wait any longer and I appreciated that.This was my first experience after swearing to never return to Fort Wayne Nissan again. In December of 2017 I was treated very rudely by a service writer at this location. I was very shocked and angry at the time because after submitting an email to Nissans customer service I received no reply.This was a good first step in redemption. I may return here for service to me or my wifes Nissan.Thanks for your time, Bill Rogers

I made a service appointment and accidently came 2 days late. The entire staff was very nice and understanding and worked me in!! Thank you so much!

Fast, comfortable waiting area, no pressure for add on purchases.

Really appreciated working with Jordan and his straight forward approach. I wont hesitate to work with him again on future vehicles.

Andruw is a fantastic salesman. We went all the way through all options until we found the perfect car. He was patient, kind and generous with his time. He didn’t want to give up even when I was ready to. Definitely look him up if you are considering purchasing a new or used vehicle.

I was actually surprised. I loathe dealerships and this was the best experience I’ve ever had. I was greeted when I first walked in despite every salesman having someone at their desk. The wait was super short. They helped me find exactly what I was looking for without being over pushy or trying to just get my money. Definitely a great experience and I know where I’ll be going once I need a new car!

I purchased a Infiniti QX80 in March from Brad at Infiniti. The vehicle was listed as is, however prior to giving them a check outright, I had conditions. The headphones to the theater system was broken and the vehicle smelled. The salesperson gave me a due bill for headphones and a professional detail. I’ve contacted Infiniti several times asking for a resolution to my due bill. Needless to say, it’s now over two months and I haven’t heard a peep from them. I’m very disappointed in their customer service and total disregard for their customers. This will be my last purchase through Infiniti and I will not recommend them to anyone. Customer service says EVERYTHING about an organization. Once they received my check they could careless about any promises made!

Very friendly staff easy to work with. Total time to trade in my car and buy a new one less than two hours including all paper work. Good deal on both trade in and new car

Well not sure about my purchase. It’s a very nice 2018 Nissan Rogue with 35000 miles. Has all the bells and whistles. AWD. But I feel I was kind of ripped off. 1st off it needs new tires which I should of spoke up and asked for them. The price of 24500 was over the top price of KBB value. So got ripped off there. Then I paid a lot for the 100000 mile bumper to bumper warranty. I think it should have came with it. But then again my fault. When it was all said and done it was $31000!!!!!! For 81 months!!!! I now wish I would have got up and walked out. I didn’t know what I was getting into until I went into the finance guys office. I thought 24000 that’s ok. But 31000 and 81 months man I kinda got ripped off. I really didn’t get pressured but just wish I would have spoke up. Like I said I didn’t speak up when I should have.

I liked the great customer service, I was given. Everyone was very knowledgeable about their company s business. Thanks for your service.

I worked with Jon Hefty when recently purchasing my new vehicle and appreciated the no pressure approach and the gentle, kind personality.

Great sales guys.

Vehicle was exactly as described, no hard sell, no pushy tactics, it was a fantastic experience overall. I spent less than a half hour total in and out, Andruw took care of everything like a pro! I highly recommend doing future business with this establishment!

Great people to work with. They made the process easy and even delivered my vehicle to me.

Andruw was outstanding!! Very polite and courteous. Showed us every aspect of the vehicle. No high pressure let the vehicle sell itself. We will definitely be back because of him. Had an excellent experience with Andruw. Thank you so much.

Unfortunately I have to leave a negative review because my car was not repaired. My car wouldn’t start so I had it towed to the dealer. They charged the battery and performed a computer diagnostic check. I was told that they could not find anything wrong and that I must have left a light on or door open. I drove the car home and the next morning the battery was completely dead again. Once more I had it towed to the shop. No one called me with a report so I called them and was told that the car started right up for them. They couldn’t find the problem and were just letting it sit to see if it would recreate the problem. I called again the next afternoon and no progress had been made. I was told that they would call me back at the end of the day. I did not receive a phone call that day or the next so I called again. My call went to voice mail. I left a message for the service manager to call me back with an update but have not heard from anyone. I don’t understand the lack of communication. I get that they are struggling to diagnose the problem but it is frustrating to be without transportation for several days and not hear an update on the repair status. My past experiences with Nissan have always been quite good and communication has never been an issue before. I don’t know what has changed but this is not good service at this point. I still don’t have a car and I have no idea what steps they have taken or what to expect going forward.

I was in the market for the QX80. My local dealerships in MI were little help. I found Infiniti of Fort Wayne, they had the vehicle I wanted down to the last detail. In 1 phone call I was able to get my application done and within a couple days the deal was finalized. The staff was super friendly, Mike was amazing. My vehicle was delivered and even the follow service was amazing. I did this whole process from my office and it felt like they were there the whole time. I love the vehicle and I appreciate the service I’m getting g it to me.

The best buying experience I have ever had!! John was amazing to work with! Very knowledgeable, honest and didnt pressure us into anything. The manager, Cody, was very honest and friendly as well. It was the quickest and most seamless buying experience I have ever had. I highly recommend them both!!

FW Infiniti/Nissan have been more than helpful in my hunt for a new car. The sales team answered all my questions without being pushy. They made the experience smooth & hassle free.

I was very happy with my experienced!!!

I love my new vehicle, went for one thinking thats what I wanted, but ended up getting the next and better vehicle and Im so pleased that I did. They guided me through the whole process and Channing ( I hope I got the name right) is the best in my opinion. So if you are looking for a new /used check them out.😀

Fort Wayne Nissan and Infiniti have a awesome service, from sales person, finance manager and finance manager. I bought a car on Friday and the engine light came on, I called the dealership and talked.to the service department and sales manager about the issue I was having with my car. They then diagnosed the car and found out that the car had a transmission and radiator issue, I was really scared about the repair bill how much it will be but when they called me I almost can’t believe it that they will cover everything all the cost ($5k) and will charge me 0. They told me since they sold me a car with An issues they will take care of problem! I’m so relieved and a happy.

Jason was very polite and freindly and helpful by explaining what they was going to do and how long it would take to get the car done. When the car was finished and i took it home and i had this shaking in my steering wheel really bad , i calked Jason and he got me back in asap to check it out but i decided to get brand new tires on my car and when i did i DIDNT have the shaking in my steering wheel anymore so i stopped by and told Jason that i wouldnt need to bring the car back because we found out it was the tires that was making the steering wheel shake. I apologized to Jason for giving him a bad review . Jason and his team did a great JOB. Would return here if needed to and would recommend to my family and friends.

Great experience. Good service and notifications. The only thing that concerned me was no one was wearing face masks except the secretary/cashier. That should probably be corrected.

My 2011 Quest began running very roughly and service was required. Fort Wayne Nissan diagnosed and corrected the problem. My only criticism is the number of days between the day the van was staged at the dealership for service and the day diagnostic service was actually performed. One-week delay seems a bit excessive. A follow-up call came the day after I picked up my Quest from FW Nissan, checking on my satisfaction with the performed service and the resulting performance. I DO appreciate the dealerships concern.

I worked with John on the possibility of purchasing a new vehicle. Great car buying experience. Couldn’t be happier with the transparency and openness that he approached our interaction. Very good chance I will return to this location when in need of my next vehicle!!

This dealership is amazing! Our salesman, John, was extremely nice and welcoming. He was very knowledgeable about the car we test drove and bought. All of the staff was very friendly and welcoming, as well. Highly recommend buying a vehicle from here.

Andrew and Mike we’re prompt and courteous with the car buying experience . I would definitely recommend.

I was really happy with the service and job was complete in timely matter and they told me thing that would need to be done and all fluid were checked and filled if need

Channing was absolutely amazing. Easiest car buying experience and got exactly what I wanted.

Most seamless car buying experience to date!I was on a very tight time schedule when it was time to buy the car, but the dealership had everything ready to go; even had the car detailed minutes before driving it off the lot. John and Cody were very fair during negotiations, and I never felt taken advantage of.

Fast and friendly place to get service work done.

I’ve worked with John in the past and could not have been happier with the service he provided. John and the dealership were very helpful and easy to work with. They will be my first stop the next time I’m in the market for a new vehicle.

Fantastic customer service! Thank you, Andruw Krieger, for the sweet new ride! 6 stars!!

Cody Barney and John Hefty went way above and beyond what a sales staff should in order to make sure that I was completely satisfied with my new car purchase and even after the purchase when a few small issues arose, they made sure that the issues were corrected promptly and with a kind manner. This is my 3rd car I have bought from this dealership over the years and I will definitely look to them for a future car purchase... Many Thanks

Nice people. Love the car.

Best buying experience I’ve had at a dealership. Cody Barney and John Hefty were transparent, honest and a pleasure to work with. We live two hours away from Fort Wayne but were happy to make the trip to work with Cody and John.

An email I received from the salesman who my husband dealt with when he purchased his used QX30 from this dealership “ Hey this is. ———-from Infiniti of Fort Wayne is there anyway you could post a review about your excellent service you had here at Infiniti of Fort Wayne it would really help me and the dealership out! If any of your frie family are looking for a new or used car send them my way and ill make sure they get a great deal for your referral!”So I took the time to reply in hopes they would step up and make things right...“Hello ——— Im happy to hear from you. I do not want to review you at this time. We are disappointed and I want to be fair and give you a chance to correct this issue. My husband asked for new tires like the ones on the car when he purchased it. They were run flats so there was no spare. What he received was an inexpensive tire that was not a run flat and he has no spare tire or a place to put it in the back of the car. If he had a flat he would be stuck. All we ask is what we were promised...new run flat tires appropriate for this car. At this point we cannot refer people to your dealership or give a complimentary review. We would not purchase a car from this dealership again.”Sadly they never responded. I cannot and will not refer anyone to a dealership that makes promises and does not follow through. Buyer beware!

I highly recommend you stop in at nissan fortwayne on lima road. Excellent sales staff and finance team and there willing to work as hard as it takes to remove any obstacles so you can get the ride you want⭐⭐⭐⭐⭐

My wife and I just purchased our Infiniti QX50 from Fort Wayne Infinity. The team at Fort Wayne is one of the best!! Everyone from the sales manager (Cody), salesman (John H.), and finance (Ron) were very professional, helpful and knowledgeable. We drove 3 hours to purchase from them. They gave us top dollar for our trade in and worked with us in making the deal worry free. I would definitely buy another vehicle from them and would tell friends and family to do the same.

John was great to work with and did a fine job of showing us the qx50 and was completely honest. Cody was also nice to work with in securing our deal. A nice dealership to buy from.

We went to Infinity of Fort Wayne looking for a reliable ride for my wifes work commute. John and Cody listened to everything we were looking for and went to work. We k ew we had some unrealistic expectations when we went in, but they did an amazing job offering us several options and letting us talk it through and decide what would he best. Our experience was top notch and I fully expect to visit John and Cody for our next vehicle as well. They were simple amazing.

John was very helpful and great to work with. Being out of state and having clarity and great communication from John made the whole process really seamless. I will be back!

Good price, honest people. I will definitely return for further purchases as they had a very good price compared to other dealers. My only criticism was that the salesman was not aware of a rebate that Infiniti offered for returning customers.

Took advantage of college student and very condescending when I showed concern for the purchase and price. I would have thought they would rather have our business... we can actually afford new cars rather than a 20 something with no money. No chance we ever buy a car here!

I traveled 4 hours for an appointment to look at a CPO Infiniti Q50. When I arrived and inspected the vehicle, I found front end damage on the passenger side front bumper (crease in the bumper and missing paint), as well as a large spot (12 x 12) on the driver rear quarter and a smaller spot on the driver side lower front bumper where the paint had been touched up by a very poor job of spray paint. I cant believe the dealership would not disclose this damage, much less try to sell it as a CPO when the CPO inspection clearly calls out damage to the vehicle. The dealership offered to repaint the and fix the bumpers, but I had lost all confidence at that point. I left and drove to another dealership in Illinois and had a fantastic buying experience.

I was felt so welcome, I felt like I was at home. Great people, friendly and helpful.

We worked with Desmond, Cody & Dominic on the purchase of our new Infiniti. They made the process easy! They are definitely a 5 star dealership.We appreciated the friendly, no pressure experience we had!

Worked with Zach and Jen in service. Both were GREAT to work with. Honest, transparent, and easy to work with.Thank you for taking care of us like we were family.I wont get my INFINITI service done anywhere else.

Good deal and great service 👍

They didnt give the referral to the person I named when I bought two vehicles.

I’m Giddy about my new 2020 Nissan Altima SR! It’s got all the bells and whistles! It’s pearl white; it’s sure classy looking! John H. was an easy to deal with salesman who was professional yet personable. Tim was great to work with as well. Ron, the finance guy had a great sense of humor and fun spirited.My previous car was a 2015 Nissan Altima. The 33 mpg is a major reason I kept with another Nissan; the average I kept with both city and rural driving.I am excited about the upgrades of this newer vehicle including heated seats, heated mirrors, moonroof, alloy wheels, 8 inch touch screen display, and Apple car play. The stereo speakers are fantastic.Lane departure warning is actually a neat feature.The interior looks so sporty! One last feature that I want to mention. The vehicle security system allows me to keep the key fob in my purse while I touch the door handle button which opens the door/doors.In 30 days, they want me to come back so they can check my car for a 30 point inspection.One thing I can see that I am not going to like is the touch screen; I can see my fingerprints.I recommend Fort Wayne Nissan! Make sure you ask for John H.!

Laid back not pushy. Transparent and wling to give me the best offer available. Knowledgeable as well

Loved the customer service. Drove my Infiniti from out of town and upon arrival it was a smooth transition. They already had a curtesy car gassed up and ready so we wouldnt have to sit around and wait.

Definitely one of the best buying experiences Ive ever had. John and Cody didnt just sell me a new car, they earned a future customer for years to come.

Stopped in to have the computer system rebooted/ reprogrammed on my infiniti after buying a new battery , I was told, There is no such thing, but they could do a diagnostic test. Well according to five mechanics in Fort Wayne, the dealership is the only service center who could reprogram my vehicle after replacing the battery. I guess this place will only provide service at a particular dollar amount, ... if youre not a, regular customer.

Very friendly people. Sat for hours but was very comfortable. Was offered free transportation to where ever we wanted to go but chose to hang out.

Dont expect your ride ready to go i just bought a vehicle from this place and the oil was half low and once I got a better look the tires on front only have couple months tread. They dont put any money in these cars. They promised me a paint pen as well still havent received it.

Awesome service experience. My vehicle was repaired & back to me. Fast response from the service department.

Took my car in for a simple set of computer re-flashing. While they seamed friendly and understanding on the phone (We live an hour away) everything became about money when we got there. The floor manager seamed to have an urgency about getting us out of there. But the repair job took 3 hours. We had to reconfirm 3 times to 3 different people our set of rules reflash ecm and bcm. They charged us $129 to swap the ecu litterally a single bolt everything was already out. Maybe thats what took 3 hours to do. If you actually car about your money I would recommend somewhere else but if your buying a new Infiniti thats probably the least of your concerns right?

I had a great experience purchasing a new vehicle from Infiniti of Fort Wayne. We live in Indianapolis but they made it worth while to make a two hour trip to Fort Wayne to purchase a vehicle. Kris Sanders our salesperson worked hard to earn our business. She found a vehicle with all of the options that we wanted and gave us a better price than the dealer in our city. We arrived at the dealer a few hours before closing but this didnt deter Kris from spending quality time showing us all of the vehicles options. The finance manager Steve Morrison was also very professional. He gave us a better interest rate than the rate I was offered from my local credit union. Overall, we were very pleased with our experience and I would recommend anyone looking for an Infiniti to consider this dealer.

Was difficult to set an appointment and get a call back. Service was good once it got setup.

Very friendly people and knowledge and fast service

This place is a disgrace. The customer service is the worst I’ve ever had. Service lady is rude and terrible. Please do your job and don’t act as if paying customers are a huge burden in your life. This place is a joke . I would go anywhere besides here!

Very good service.

Dishonest and take no responsibility for THEIR mistakes and shotty work.

I have to say that my experience with the service department is not very good. One time I took my car in and they recommended maintenance that was not necessary. I know that because I had just changed several of the items they mentioned and even after they looked at it recommended it be changed. The last time I took the car in for some quick fixes that were supposed to last a couple hours, one lasted three weeks and now I am going on day four on this current quick fix. Each time in fixing the issue, something always gets damaged to the point they have to order parts. The length of time it takes to get the parts in makes me think they must make the parts as the assemble the car because each time parts are on back order. Not happy and will probably not buy another Infiniti if this experience continues.

Dave Smith will make sure to take care of you, hes a great guy. Service is fantastic.

Big Lot. Lots to choose from

Terrible service & follow thru. Complete disregard for value of good customer service.

Rip off artists at this dealership. Charged my wife $2.00 for a fuse and $30.00 labor for a job that took less than five minutes. Will not lease another infiniti again.

Horrible customer service. General Manager has no clue. Extremely disappointing because as an Infiniti owner Ive seen what Infiniti service should look like but you wont find that at their Fort Wayne dealership.

Good customer service.

First time at a dealer worst experience.

Fast and friendly service.

Kind and helpful to an old lady

Hotrible ...