They did a very good job. I got a oil change and they checked everything out with great detail. They are always super friendly and very helpful. The prices are fair and not that much higher than your private service station.

The service department staff is great, especially DEONIA PATTON!. She ALWAYS goes above and beyond for customers. She genuinely cares about her job and wants to ensure people leave happy.I skip the other dealership in the area and drive farther to Jeff Wyler because of the great service

Oil change prices were good $49, now $65 two months later. Lets Go Brandon has made oil prices sky rocket. I guess I will do them myself like I did in the good ole days.

I was on a business trip returning from Kentucky heading to Ohio. My brand new Ram had engine trouble on 275E. It required a tow. I had to Uber off of the 275E to get to Jeff Wyler. Advisor Thomas N. provided great service. Many detailers between Lexington and Ft. Thomas could not see my truck for at least two weeks. Understanding my dilemma and desire to get home, Thomas found a way to get my truck in and diagnose it. Less than one hour later, I had an understanding of what was going on with my Ram and a plan to get it fixed. Shortly thereafter, I was back on 275E heading back to Ohio! Thank you Thomas N. and the entire Jeff Wyler team!

Good buying experience. Great service on my vehicle. Most recent trip was very good. The manager was very helpful and they exceeded my expectations. I hope every trip is more like this one.

Great service getting an oil change and tire rotation! Called up to make an appointment and told the gentleman I was going on long road trip at the end of the week and forgot to get an oil change. And that I wanted to see if there was anyway I could get in by then. He got me scheduled in two days. I wish I knew his name because he was very friendly and enjoyable to speak to. Jeremiah Franklin assisted me when I got there and was great to deal with. He told me it will take about a hour and it was finished in 40 mins... When does that ever happened! Will never take my car anywhere else!

Doug was absolutely wonderful to work with. He made the process quick and was also super genuine and transparent! Would definitely recommend Jeff Wyler Jeep!

The car shopping experience at Jeff Wyler Jeep in Ft Thomas was a very pleasant experience. Everyone was very friendly, courteous and very knowledgeable when it came to navigating all of the ins and outs of purchasing a new vehicle. I especially wanted to commend our salesperson, Daryl Calhoun for all of his help from the initial contact to driving our new Jeep Grand Cherokee out the door. We very much liked his easy going non-pressure approach when dealing with us as we shopped for a new Jeep. I would highly recommend Daryl to anyone looking for a new or used vehicle.

I wasn’t able to get an oil change prior to leaving DC for a long overdue visit to see my mom. I had no issues getting an appointment when I made it to town. The staff was amazing and even went above and beyond to assist me with some warranty updates.I won’t hesitate to call my next visit up if I happen to need my vehicle serviced.

Dave and the entire team at Jeff Wyler are awesome!! They did a phenomenal job understanding my wants / needs and setting me up a car I love the same day I walked within my price point... which is impressive especially in this market!Everyone was a mix of professional, friendly but no awkward or cheesy sales people, didnt try to oversell or put me in something I didnt want, very hospitable and first class service.I would highly recommend the Jeff Wyler Florence Jeep to anyone!!

Nice and quick service. I only waited for a little more than an hour. Fair pricing and friendly workers.

Nate helped me get into a brand new car that I never thought I would be driving. Thank you so much

The staff there was awesome. I purchased a car through Benji and he was very helpful and very understanding. He found me a great deal on a Nissan rouge that I fell in love with right away. He also helped my parents with a suv back in 2020 and they said nothing but positive things about him. Highly would recommend Jeff Wyler in south gate and recommend Benji to any customer looking for a new car!

Extremely nice and accommodating when I arrived—were super friendly and made me feel comfortable even though I had no idea what I was doing. Also promptly called me the next day with what was wrong with my car. Definitely will be going back here!

I called and the service department was able to fit me in the next day. Everything was timely. The employees were professional and explained everything thoroughly. They also listened patiently while telling them what was going on with my vehicle.

Worked with Nick and Steve in the sale. Both were very accommodating and informative. No high pressure. Worked with Phil on the paperwork, also very pleasant. Easy transaction.

My Jeep has been in their service center for a week now and not one person has contacted me. I have called over and over during business hours and no one will answer the phone. Do not take your Jeep here!

The last time I used this location to service my vehicle is 2 years ago. At that time I was scheduled for an appointment 6 weeks out so I went somewhere else.Last week I called, they gave me a service day 4 days later and even added some repair work without having to come back. The service manager called me, explained what they have done and what they still had to do and finished everything the same day. Big shout out to the Jeff Wyler Service Team - job well done!

My car acted up and started miss firing a day before i left to move to Denver. I pulled into Jeff Wyler in Fort Thomas and told JT my problem and situation. After running the codes he said he could get me in that same day even though they were obviously slammed. He gave me a great deal on a tune up and a few coils and had my car ready in less than 24 hours, he even offered to shuttle me down to work the day i dropped it off. This was an amazing experience and i was taking care of graciously. Thank you again guys !

This location specifically has taken care of both my challenger & my Chrysler 300s. They’re always quick, efficient & have great customer service. They also provide Wyler care, which coming up on my next oil change will be the 3rd time I’ve bought this deal. It’s overall a great value & great people so win/ win. I would recommend 10/10

Efficient and effective - they did everything that needed done, quickly and I even got a exterior car wash. All service transactions should be this easy! Great customer service team!

Benji was great! He was courteous and accommodating during our purchase. I would definitely recommend buying a car with him.

The worst experience I’ve ever had. I have left messages regarding questions that still have not been returned to this day. I had the sales manager gaslight and pretend I was the problem because he didn’t like my question. They have caller identification so they have let the phone ring and go to voicemail when I call. This is my first time buying a car and they have atrocious customer service. I’m paying for services I’m not even going to use because I don’t trust them with my car. And to top it all off I am a black woman so I guess in there eyes I already have and attitude . Super upset. Never shopping them again. I am only giving a star because I have to to post this. They are actually a no star type of establishment.

Horrible service, told me the oil change would take 45 minutes, an hour in they tell me they don’t have the filter they need and it will be 20 more minutes… another hour later, they finally finished my oil change. 100% regretting purchasing from Jeff Wyler locations, seems only the salesman that closes the deal is the only person that cares about your experience. Beyond that, you’re on your own. Will never purchase here again if this is the service to be expected. Wishing I could refund my warranties since getting the maintenance done with them is proving to be difficult.

Enjoyed my car shopping experience with Jeff Wyler ft. Thomas. The staff was nice and informative. I would recommend people to go there.

I scheduled my appointment online which was very easy. I arrived and they took me right in. They said it would be an hour and my car was done in 40 minutes. They even washed it off for me! Great service ever experience all around from start to finish!

Customer service was excellent. My salesman was very customer oriented and I felt he took the time to make the experience a win/win for me and the dealership. They definitely gave me a good deal on the vehicle and finance. I will go back in the future

Sales associate Mr Jay was excellent though he is new.need more learning n more experience. The staff was very nice n polite. Christina was very polite n humble. I will say to my friends to go for shopping the car.

Purchasing my first new vehicle from these guys was amazing! The FNI manager and the sales manager really made me feel like a part of their family. They made sure I was covered with everything, it’s nice knowing I have somewhere I can take my car to get fixed and not worry. Amazing experience

I drive over 45 mins just for the customer service. I was very taken back today with my experience. I asked for a loaner car as the work I had done was going to take 4-5 hours. When I got there it was a rental that I had to pay for. My services cost well over 2,000 in which I would expect a loaner vehicle isn’t to much to ask. Secondly it took from 8am to 5:20pm with several calls on my end to see if the car was finished. Last, I asked for the fog light to be replaced due to a crack and when I got home noticed the light was not replaced. I also purchased the 3 oil change deal and am pretty sure I was charged for the oil change today. It was not a good experience. I will not be returning.

The service department was wonderful. They fixed one problem but said there was still an intermittent noise so they wanted to keep it. Everything was fixed within a couple of days.

Quick and easy. Always nice and accommodating.

I was extremely satisfied and impressed last August when I bought my 2020 Ram with this dealership. Now, Ive had my first experience with their service department (first 10,000 miles service appointment). I gotta say the service department is top notch as well. Thank you to Derek Lambert and Jeremiah Franklin for being so kind and getting my truck in and out so quickly and efficiently. They even cleaned it up -- which I wasnt expecting. When I dropped it off, it had some pollen on the hood. I was pleasantly surprised when I came back out to drive the truck home and it was so clean. Thanks gentlemen. I will be buying all my future vehicles here and will be using your service department too.

We worked with Dave Shipman, and our experience from the moment we got there to the moment we left was wonderful. Dave showed us every option we asked for, was never pushy with his process, and gave great advice. We went home with a beautiful 2021 Jeep Grand Cherokee, and Dave’s team made us feel welcomed and comfortable the entire time.

Great customer service and friendly staff. 😊

I would like to say nothing but great things about these fine people. Service is top notch compared to another certain dealership I usually go to. They are very prompt and very professional. I would recommend this dealership to anyone. Thank you Jeff Wyler in Ft Thomas Ky you definitely have my business for now on. Just a side note,they even washed my truck while it was getting service done. Talking about going the extra mile.

Jeff Wyler is am excellent dealership and service center. I am always treated respectfully and fair. I will stay with Jeff Wyler.

Doug was super helpful in helping me find the Jeep I really wanted. Great customer service and great vehicle! Thank you!

Terrible customer service at Jeff Wyler. Impossible to get anyone on the phone, I have had to go in twice in person just so to be able to talk to a person. Get my car back, not even all the work done, and my driver door doesnt close. They tell me they didnt do it but it was fine when they took it in.Car came out with more problems than I brought it in with.NEVER BRING YOUR CAR TO THIS TERRIBLE DEALERSHIP

Benjamin was very helpful, informative and easy to work with! I got the car I wanted and didn’t feel pressured at all. Also, I was out in a timely manner!

Easy to make appointments online. Service advisor very knowledgeable. Prompt service. Everything was perfect

Tommy exceeded my expectations! Top notch dealership. The ladies in the office were super as well! Will be back.

I bought a Brand New Jeep Wrangler 4xe from these guys about 3 weeks ago. Excellent service. Everything was so smooth and done remotely!

Im not one to write reviews, but after this experience I had to. Any time I have bought a car it feels like the process takes forever and the sales people are super pushy. With this place, it is not the case. I came in on July 5th; the building was absolutely spotless and clean. The workers in the building were professional and welcoming. I was greeted and taken to the desk of the associate I had scheduled with online and didnt wait 1 minute for him to come and greet me. His name is Benjamin Sovilla; and he immediately made me feel like he wasnt after my money and like he actually cared about getting me the best deal he could. I was looking to buy a new Jeep and so he went over multiple options and descriptions of each with me until I decided which one I liked most. I have to say, he was highly educated on all the vehicles I had asked about and actually cared about helping me get the best for my money. He then let me test drive the vehicle I had chosen and made sure I 110% loved it. He made sure the experience was hassle and stress free which I was super happy about. I felt like I was talking to a friend and not a sales associate and I appreciate that very much. To anyone looking to buy a new car; you HAVE to ask for Benjamin or Benji (he goes by both). Again thank you so much for making this experience so great, I will make ALL vehicle purchases in my life here. To anyone questioning coming in, I promise you are in good hands and you will be taken care of. God bless!

Not a fan of my initial contacts. I waited over the weekend for a car (2 listed actually) at the dealership, cash in hand. Today I got a text message telling me they couldnt sell for less than $20,000 which was fine, except it was already listed under $20,000. I said that was fine so then they switched to corporate has it listed and shouldnt, its a loaner. The ad can be tracked-its been listed for sale since July 3rd so this dealership is that blatantly dishonest-it doesnt take months to remove their own bogus ad.

Great service, friendly people. Im happy with my Jeep! This is my second Jeep from this location!

I want to thank the professionals at Jeff Wyler for addressing a driveshaft issue with my car. The repair was covered by the Mopar extended warranty and the actual repair was done quickly. The only reason I didnt give 5 stars was the part took a week to be delivered.

Was the quickest car buying process I have everhad by far! Noah my salesman was up front, honest and made good on his promise to deliver a brand new jeep at the price I wanted! Every person I spoke with at Wyler was wonderful. I would give this experience 10 stars if I could!

Trade experience was super fast and easy. Nick was so great to work with.

Keith Brown was great to deal with! Very professional and helpful. I completed the total purchase online and by phone and they delivered my new truck without a problem! I will use Jeff Wyler again!!

My husband and I went to Jeff Wylers today looked a used van.They gave me a fair price for my trade-in and a great price on the (new) used van . Everyone was so nice and made us feel very relaxed. They knew that I needed to pick the grandkids up from school and they were really trying to get us out as quickly as possible. My pass experience buying a car its hours and hours, paperwork and more paperwork.But today I can say, was very nice. Was in and out. So if you are justing looking you should stop in and meet some very nice and helpful people.

Got in and out rather quickly. The entire staff was easy to work with.

Salesperson Doug Lambert was very attentive in setting me up for a particular Jeep Grand Cherokee 80th Anniversary edition that I had located via the internet. He explained the features of this model & trim over the other Grand Cherokees and set me up for a test drive. Upon deciding to go ahead with the purchase, he worked with me on the price for the car and a few of the options. Throughout he was very helpful and professional. He then passed me off to Stanley Mann, the finance manager, who completed the legal aspects of the purchase, including licensing, registration, warranties, and details of the final payment. He too was very pleasant and thorough on his side of the transaction process. Overall , a top notch operation and deal.

Jess did an amazing job in assisting with the sale of my Grand Cherokee. Great experience and a great car.

People are great, 5 stars for people. Problem was fixed for 4 days then lights (2017 dodge journey) started dimming, main dashboard light went on and off. Problem fix, 1 star.

I called this AM after realizing my son’s car needed an oil change before he leaves for college in 3 days. I looked on line for an appt, but all slots were full until next week. JT answered in service and I told him my situation. He told me if I could get it there today, he would get us worked in. This is my son’s freshman year and he is my first child to have a bit of a drive to school. I SO appreciate JT’s efforts in making sure his car is safe for the trip!!! THANK YOU!!!

Service guy was extremely helpful!! Knew what he was talking about glad to get my JK back

I scheduled an oil change, brake check and backup camera check for 9/3. I was sold a Wyler Care Maintenance Pkg. for $149 to cover the oil change and future oil changes. They completed the oil change, tire rotation, lube, etc. and changed the cabin filter and checked my brakes. I was told brake replacement wasnt necessary yet. They checked my backup camera and said I needed a new one @ $500. I okd the camera and was told they had a camera in stock and could install it on 9/4. On 9/4 around 5, I called to see if my car was ready and was told no one touched it because the Svc Adviser (Deonia) was off on Saturday and they had to order the camera. We picked up my car and scheduled service for 9/8. We arrived on 9/8 for camera replacement and was told they would have to reschedule to Friday, 9/10 because they still didnt have a camera available. I told Deonia to cancel the camera. She acted put out and never apologized for our inconvenience. I went inside to pay the cashier and when I came out to get into my car, they had driven it off for service. This demonstrated to me the total lack of communication between the Svc Adviser and service staff. I wasnt impressed.

I can’t even say it was a mediocre experience at best. The lack of professionalism from the financier who told me “I hate car shopping they always try to sell you something” as he proceeded to try and sell me something, was an uncomfortable experience. I then was stalked by him, the company and the sales rep (showed up at my house….looked my information up in the system to show up at my house) to sign forgotten paper work after explaining I was out of town and would sign at my earliest convenience. Called and texted for days in a row. This was not a great experience for me. Had I not needed a car so desperately I would have taken my time elsewhere.

The deal went smoothly with my trade-in and getting a different vehicle. My lender emailed the documents, they checked out my trade, I signed the paperwork and left. The manager, Steve McCoy, was great! The initial salesman that I spoke with, however, was arrogant and condescending and if I hadn’t heard from Steve, I wouldn’t have worked with them.

Friendly staff. They listened to what I was looking for and went above and beyond to get me the best deal. I highly recommend them. Jamal and Jesse made me feel welcome.

Very informative and was able to getme in quickly on short notice and work around my work schedule

Great dealership, very easy to work with the commercial sales department! Highly recommended!!

Keith knows what hes doing, He knew what I wanted without me even being be able to explain it completely and I could not be happier. The follow-up by Jeff Wyler Chrysler is phenomenal

Dropped off the night before and Eric the technician called me direct and went over my concerns. Plus explained what was due maintenance wise per mileage. Once all the work was performed the advisor called and it was a smooth checkout.

Great experience. Jay made sure we got the right car we wanted. He spent practically the whole day with us and I appreciate the effort he put in finding the right car for us.

The wait time and navigation to get the appointment set was slightly cumbersome but the service itself was great. The team was overbooked but managed to get me in and out in under the quoted time. Super friendly and quick service.

This was my first time taking my Jeep Wrangler to have serviced and I couldnt be happier with the staff and amazing service I received. The service department was outstanding and kept me apprised of everything along the way. Great communication! I will definitely be using them for any future service needs on my jeep!!

Great service. Friendly and knowledgeable staff

Great communication, great customer service, quick work. Thank you!

Very good dealership to purchase a new automobile. Very willing to work with you to get you to the payment you desire. Noah Shields was very easy to work with and easily found the automobile that I was interested in. Will shop here in the future if I have the need for another automobile. Thanks, Noah!

Another great experience at Jeff Wyler Ft. Thomas! It takes a team to pull off a sale and the team stayed after closing to get my sale complete! Thanks all!

Had a great experience with Daryl Calhoun. He was very friendly and helpful. He worked out a great deal for us on a new jeep wrangler.

Before you do business with this dealership, I want you to understand what kind of Customer Service you will be dealing with...I live out of town in Tennessee, my wife found a vehicle she liked on their lot. We are approved through our credit union with a great rate.Ed requests that we do financing through them... because all of the prices posted on the website are priced with financing through them.. absolutely not a problem.... but they can’t compete with our rate.Ed comes back absolutely unprofessional, rude and questions why I don’t want to use their banks and tells me he’s not interested in selling the vehicle if I do not finance through them. Ed proceeds to tell me that came STRAIGHT from the sales manager.I have never seen or heard of a car lot that does not want to take a certified check from a credit union for payment... at least not any reputable car lot that sells a lot of vehicles.I could only imagine what it would be like dealing with their service department or dealing with any type of warranty repair or work with this lack luster attitude.DO YOURSELF A FAVOR AND DO NOT GIVE THIS PLACE YOUR BUSINESS. THEY LACK COMMUNICATION SKILLS, PROFESSIONALISM AND INTEGRITY.

This was my first time at Jeff Wyler for maintenance on my vehicle. I was immediately greeted by a service technician that took care of my additional concerns about my vehicle. I felt welcomed by the staff and they did a great job getting me in and out while I waited. I will absolutely be back for continued service. Thanks for all you do to take care of your customers and the vehicles that we trust to drive our friends and family (life’s most precious possessions).

They were excellent! I had service done here and purchased a new truck and they were great on both accounts! Nathan worked hard to get me the right deal and make sure I was happy! I bought a truck 3 years ago at Northgate Chrysler and they refused to fill it up before I bought it. Nathan here at Jeff Wyler had no problem gasing it up for me before I walked out the door!

Usually when you go to a dealership you get your main point of contact. Phone number, email, sales floor, etc. you get your person? Ive been given the run around by 3 different people and its extremely annoying. All to find out the car was sold the same day it got back from the detailer on Monday... its Wednesday. So for customer service that isnt ran like a high school, go somewhere else.

Nathan was our salesman and he did a phenomenal job! He answered all questions and was polite and courteous.

Had to get a fob replacement for my truck turned on and they took care of this !!!!!!The service tech guy was very cordial and willing to get this taken care of.Highly Recommend if any assistance with your Ram/Doge/Jps.Send you here.

Everything was good and done in a reasonable amount of time. The only thing I had a problem with was the program that was showing on the television.

Excellent and Very friendly service. Never a hassle, I always feel confident in their assessments and suggestions.

Always a great experience at this Jeff Wyler location! Everyone is super friendly and helpful. Eric is the only diesel mechanic in the tri-state area that I trust to service my trucks! A+++

Worst place in the world. Scratched my car at their facility because it’s so crowded in FT Thomas and now work is peeling.Terrible people to work with.

My latest experience at Jeff Wyler was a bad experience one that i will for sure not experience from Jeff Wyler I’m Ft Thomas again. The managers at that business should be given classes on being professional. For a service manager to tell a paying customer you didn’t need to bring your vehicle back here and no one told you to spend your money here is something in my 35 years of purchasing cars i have never experienced. The GM then responded to a email i send regarding this conversation by saying when you buy a used vehicle no matter if it is for $18000 that things happen and you as the owner are responsible. I would not recommend this specific dealership to anyoneJim

Had a great experience getting 2 new vehicles for my wife and myself. Highly recommend using Jesse Golsby!!

Would leave no stars if i could! drove 4 hours after calling and being told that doesnt sound unreasonable then they try to sell me a car without the rebates at a different price than it shows on their website. they wrote everything out and just kept telling me to sign. showed me a paper that said 60 months at a certain price but they wrote out 84 months with the same price. beware of signing anything they just write out, looks to me like they are charging customers for the manufacturer rebates.

This was my first visit and everyone was so kind and helpful!

Thanks for going the extra mile for me. I absolutely love this truck. I smile every time I see it. My son is loving the hand me down truck also. Thanks again for staying after everyone else had gone home due to an ice storm

Fantastic group of individuals. Expert advice and always looking out for your best interest. Excellent customer service. I’ve been a dedicated customer for 20 years!

Noah at Jeff Wyler was so easy to work with. He listened to our thoughts throughout the whole process and was patient with us as we took time to consider our decision. I would recommend him to anyone.

I was treated great by all the staff and thought I got a fair deal

Went in for a sunroof repair had had almost $700 of extra maintenance things done. That I didn’t ask for. I’ll never darken the door of this dealership again. Ever. If I could leave zero stars I would.

Our sales Rep, Ben, was very easy to deal with. He was very accommodating, answered all our questions thoroughly and was very personable. There was no pressure to buy. It was a great experience from start to finish.

Had an amazing experience here with Tommy one of the best service advisors Iv met from taking multiple of my cars to the dealership. They were honest, quick and very responsive when I had any questions or anything else in mind would recommend this dealership 10/10 for service over a lot of other dodge dealerships customer service is hands down the best here

I’ve purchased many many vehicles from several dealers and hands down this was easiest and best experience out of ALL of them. My experience was absolutely flawless! For those of you like who do not want to deal with sales hassles, this is the place to go. My sales rep took care of everything, I gave him what I wanted, what I wanted to spend and he did the rest! I just came in signed and was out in no time. The finance manager was also very friendly and fast. They have earned my business for all my future cars! I truly recommend them 100% and ten thousand percent!!!

Today we purchased a truck at Jeff Wyler. The entire process from start to finish went very smoothly without any difficulties thanks to Tommy Bailey, Tim Moore, and Deiona Patton. We found your staff to be very professional, honest, and accommodating. They answered all of our questions, made sure everything was completed as requested, and got us out the door in a timely manner. This was by far the easiest and best car buying experience we have ever had. We will always recommend Jeff Wyler to our family and friends. Keep up the great work Jeff Wyler!

Very knowledgeable and professional staff. Easy to work with and they did everything they said they were going to. Definitely recommend.

I had a great experience at Jeff Wyler Ft. Thomas! Our sales guy Ben was awesome as well as Stan in finance! Easy in and out!!

The service department took great care of me and my vehicle for a recall that needed to be done. I had initially contacted a different local Jeep dealer, and they were not as friendly or helpful.I decided to call Jeff Wyle, where I purchased my Jeep. Best decision, even though it is a 40 minute drive for me.Much Thanks to the service department at Jeff Wyler!

Great service. Called 2 other sealer ships for a recall fix and they were a month out. Jeff wyler, had me in and out in 30 minutes. 😊