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Rick Case Acura
875 N State Rd 7, Fort Lauderdale, FL 33317, United States
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Je
Review №1

Always a great experience. I was in and out in under 3 hours and negotiations were very fair and easy. They didnt try to sell me on ridiculous extras and the few extras were explained but not pushed. When I said No Thank You, they didnt push it. Im on my third lease with Rick Case Acura and have highly recommended them to family and friends. My sales rep Noa is brand new and I was her first sale. She was very knowledgeable and when she didnt know an answer, she didnt BS me; she found out the answer quickly and even thanked me for asking questions.

Da
Review №2

I love my new ILX walked in got greeted right away with a friendly guy Mitesh he was freaking AWESOME GUY straight up he got me what I wanted. Credit wasn’t great didn’t give me any issues with that. If you are looking for a guy that really works with you NO DEALER BS go see Mitesh Singara AWSOME DUDE . I got the deal that I wanted that’s never happen. THANK YOU SOOOOO MUCH.

Ga
Review №3

Hassan went above and beyond for me. He made sure that I found a vehicle I truly liked and in my price range. This is my first time ever having to finance a vehicle, and he made the process seamless. I went to so many different dealerships to look at vehicles and this is the only place that made me feel safe. Even the finance team broke everything down for me when I didn’t understand something. They were truthful, and listened to me. I can’t stress this enough, go here. You will leave with a positive outlook on car shopping.

pi
Review №4

Keith Heron was fantastic! He truly loves what he do. I watched as he reached out to a customer to see how he could assist her as he was walking back in the office. I’ve seen others go by without stopping to say “hey how can I help you”, but not Keith. Although my issue did not get resolved because they were unable to duplicate the problem, I felt reassured that they did all that they could. The team was very patient with me. They listened, empathized and was hoping they would be able to resolve the issue since this was my second time coming back. Although the problem wasn’t present at the time I took the vehicle in, they made me believe that they truly believed I wasn’t crazy and that there was an issue although unable to identify now. Keith was great the manager was also great! Their team work left me with a sense of trust for the company. I believe Keith and his manager helped me with my concern 100% and I would give them a 10 for outstanding customer service. Thank you for all you do!

Mi
Review №5

This week, I leased an Acura ILX with Rick Case Acura. Although I live in Miami, I chose to work with Rick Case because of the courteous and expeditious nature of its staff. I needed to sell my previous car and purchase or lease a new one within a very short time window. Alexandros was a spectacular salesman, who ensured all of my needs were met during the process. It was a joy to work with him.My partner and I plan to purchase another car from Alexandros and Rick Case Acura next fall. We highly recommend this dealership.

Pe
Review №6

Horrible place!! Actually horrible People Only at this location so far. My car has been delayed over months to be service for “RECALLS”! Or recall. And then when something minor is fix such as an oil change something goes wrong with the car months. I believe the workers or mechanics isn’t professional taught or doesn’t have much experience! This is awful and bad for business. Which could inventively lead to lawsuits.

Gi
Review №7

This should have been a 5 start review but the finance manager screwed it up. Matthew King, the sales manager was great to work with. Got me a price no one else could beat. Compton McKayle was exceptional, the patience and customer service was great. However when it came to wrapping the deal up I was attended by Vanessa after waiting about 1.5 hours which is about normal. I started going through paperwork and was met with sly remarks about me taking the time to read through a multi tens-of-thousands of dollars contract... I continued to ignore it until it became apparent she was just plain rushing us out. Good thing I was smart enough to read through it because I caught several mistakes that would have been overlooked otherwise. Advice to any, please read any and all things PRIOR to signing. That goes to anyone anywhere! Again, everyone else was great but Vanessa needs better training on handling customers that arent just complacent with signing their souls away...

Ph
Review №8

This was my fourth Acura purchased from Rick Case and the best experience yet for the quality of service and attention paid to me and my wife. We traded in our Lexus to get back into the Acura family. Will not leave again!All the paperwork was prepped and all I needed was a pen— in and out in half an hour. Terry Jarvis took exceptional care of us and I recommend him highly.We already have had follow up to ensure all is ok, and thanks to the Acura team who made this a painless experience.

Ry
Review №9

This was my first experience at this location. I just came down from Georgia and needed some help programming the radio in the Acura I had just purchased. At first no one approached me to assist me in the service department, but they were also clearly helping other people. Then Agustin showed up and became my service advisor.Agustin totally understood my problem, and even tried to fix it on the spot for free. I explained that I had just bought the car off a private seller. They took the car in and fixed the radio and also gave the car a complete once over for free. They pointed out how good of a condition the car was in and recommended a fluids change to all the components and he showed me how they were worn out.They were never pushy about it, gave me quotes if I chose to do it, and even washed the car before returning it to me. Over all I was very happy with my experience.

ju
Review №10

If you’re looking for the worst Acura dealer in the area. Look no further. After purchasing 9 cars in my household from the dealer took long enough to learn that. Long story short I have been fighting with this dealer with a brake noise issue over the past 4 months. I’ve gotten plenty of loner vehicles & after 6 trips to the dealer with a 2020 “luxury vehicle” with 7k miles. No one in that entire building can seem to help or find a solution. This dealer is great for wasting your time & hard earned money. If you can. Go to any other Acura dealer in Florida But this one and you won’t be disappointed. They say the provide the best cars & service but I have yet to experience that! They sell you 45k cars. Makes all promises to take great care of you during the life of your car. Only to get you in a brand new car that gives problems that the expects can’t seem to fix.

Le
Review №11

My sales guy Mike Broch was very welcoming, cordial, honest and a pleasure to work with. I walked into the dealership on a Wednesday at 6:00 pm. We found the car I wanted and by 8:30 we were out with the car. I got the car at wanted at the price point I wanted. Great experience. Would highly recommend working with Mike Broch at Rick Case Acura

Vi
Review №12

I brought my wife’s Acura in for service. Agustin, my service advisor, was very professional and knowledgeable. The work needed was completed in a timely manner. Excellent service, staff very helpful. I will definitely go back for future service needs.

Ma
Review №13

Francisco, Terrance, Clark and Dean in Service are wonderful! They genuinely care about me and my car and they continue to go above and beyond to ensure my satisfaction! Their service department when through a couple of bumps in the road two years or so ago but they have completely turned around and have become amazing since Dean took over the department. Highly recommend getting your vehicle services there!

Fa
Review №14

Tested this dealership, they aren’t pushy - good sign. They aren’t outside waiting to grab you for a sale. Also servicing has a comfort lounge while you wait. Will come back for a second time.

Mi
Review №15

As always Francisco Garcia is the best! He took care of my service promptly and I was out after an hour and 30 mins of servicing the vehicle. Definitely recommend him!

Ti
Review №16

Always such a pleasure to work with. They dont make it seem like youre haggling with just any other car dealership. Very professional and super friendly. And Acuras are the best!

Br
Review №17

Rick Case acura is five stars. Always friendly always professional. I brought my Acura MDX in for a service. My service professional I think his name is Austin was fantastic. They always have fresh cappuccino or coffee and a snack for you.Always go to Rick Case if you need a car. Always the best price, and they take care of you like a friend for as long as you all in the car, and after.

Ni
Review №18

Keith Heron provided excellent customer service dealing with me in the service department. He was very genuine with me and my TL and I felt safe leaving my car with him and the techs at Rick Case. They provided me with a thorough diagnosis of my car and were very honest with me about the things it needed. 10/10 would recommend!

Mo
Review №19

I booked a service appointment, not too long after purchasing my TLX. Keith & Clark went over & beyond to make sure my light was working, my emblem had a new face, & the tires were in tip top working condition after the sensor came on. There is a cosmetic, deep gash in my back bumper that is aesthetically displeasing, but that had more to do w/ sales than service. Wish the sales associate alerted me while purchasing at 9:45pm when these things are often unseen. Otherwise, my experience in the service department was favorable. I expect my TLX to hold firm through the next year, but I will be seeing Keith w/ any issues that may come up in the future. Thanks for your help guys.

Le
Review №20

Great staff, they are very responsive to their customers and were quick and efficient service providers. The lounge and showroom are super clean. Way to go Rick Case Acura!

Ki
Review №21

Great customer service! My rep was professional and courteous. Very honest when it came to an items that need to be addressed or changed. The waiting place was clean and accommodating for the time we are in. Highly recommended.

Pa
Review №22

Used Rick Case for my car buying experience for the last 6 years. They are very accommodating and reasonable. Every time I go to another dealership then go back to Rick Case, Ive left with a car from Rick Case.

Al
Review №23

I had the best experience with Mo and Malik. I couldn’t be more thankful for their help with getting me into a new car!! Best customer service, so friendly!!

Ro
Review №24

I bought my 00 acura about a year ago brought it to them to go over it,let me know what needs to be done mechanically. They treated me like I bought the car from them 20yrs ago lol and I was just in there today to get my airbag recall fixed treated me like gold didnt try to sell me anything even washed the car and made my black wheels and tires shine. They even offered to vacuum out the car but Ive got some car parts in there etc. The point being if I was to purchase a new Acura from Rick Case hes got my money top notch 100% professionalism and 5 star service and courtesy. I hope this solid review will bring them more business they were amazing at how fast and clean the job was done. Mind you it was a recall and they went above and beyond my expectations as a dealer I had no previous relationship with them. 5 starts guys you deserve it wish I could give 10 stars but not an option.

mi
Review №25

Very professional and Francisco was excellent on explaining everything that got done in the car, it was my first time in there and I will comeback.Thanks for taking care of my

Sh
Review №26

Our Salesman Compton and his team did a great job fitting us with the best car. He listened to our needs and provided great Customer service!

Ma
Review №27

I brought my Acura in for service today. Keith, my service representative, could not have done enough for me. He was professional, knowledgeable, helpful and made my experience wonderful. I would love to work with him again and definitely recommend him to everyone.Thanks,Margo Hatt

Da
Review №28

Compton & Mo made my experience at Rick Case Acura smooth & effortless. Did their best to make sure I left more than satisfied.

Tu
Review №29

Went in for maintenance minder, gave them the car model and asked for a price. They told me the price, applied all coupons before I left the car for service. Then they called amd told me that the same service will cost me 3 times more because my car is a 9 speed transmission. Well, did they not know that from the make, model, vin that they took before giving me the original price? Its just a dirty trick to get customers in and then rob them by hiking up the price. Never going back again!

Na
Review №30

Took us over 6 hours to make a deal for 2 used cars with empty gas tanks (we gave them trade ins and down payments).... and then my husband’s “certified pre-owned” car BROKE DOWN one week later. When we called Rick Case Acura, they told us they wouldn’t help us and that we had to call the 800 number on the window sticker! Thank you Pembroke Pines Acura for taking care of of us!! Also, thank goodness for the Acura warranty. To top it off... we are still waiting for his spare key.

Sa
Review №31

I have just returned from your Sunrise, Ft. Lauderdale Dealership; the place from which i had purchased my last 3 Acuras, starting back in 2000. Prior to that time, Id say about 1997 I had bought one from your dealer on Federal Highway, Up until just recently I have had the greatest respect for this dealership and its service organization. That respect has waned since your employment of Dean Dumetz as Service Manager and today I met A person named LeRoy Larson who, I believe tried to hoodwink me into purchasing a new car by, literally, in my presence, advising your service people to build up the proposed repair costs to the point that would make it necessary to do so with faked issues. I do not expect to revisit this dealeship..

ha
Review №32

Always a pleasure to have your car serviced at Rick Case Acura. The service department takes their time to ensure you are satisfied.

Ji
Review №33

Keith my Service Advisor was great! He explained all services and charges and took time to get to know me. Would highly recommend!!

Iv
Review №34

I came to this dealership few days before , they didn’t treat me well so i gave them a 1 star. Then they called me today, gave me a price, ran my credit, and when i went to finance, they said you do not qualify for the rebate for the lease. These people are liers.

Gi
Review №35

Yesterday I got my new Acura at Rick Case Acura on 441 in Plantation. I had the best and smoothest car buying experience ever - no pressure sales, incredible customer service, and an impressive deal in minutes. I honestly cant say enough positive things about Tony, Matthew, Ruben, and Vanessa! Admittedly, the Rick Case Acura is where I will be looking for outstanding vehicles at exceptional prices.

Ba
Review №36

Francisco was above and beyond. In and out in an hour including car wash. Other employees very nice too.

Ka
Review №37

The staff are friendly and efficient. Work is done in a timely manner. Angel did a famtastic job with my window tint! The waiting area is spacious and clean and the wifi is actually good for getting work done

He
Review №38

Had the pleasure of leasing my car with Rick Case Acura in Plantation. Hassan and Mo made the experience easy and we’re very professional. I’ll be back for sure!

An
Review №39

Purchased a car there and hardly drive it due to COVID shut down. It had major AC problems that the manufacturer was aware of and thus the dealer should have been aware of fixed prior to selling. They refuse to do anything about it. Will never buy from them again!

Lo
Review №40

After having my ILX for less than a month, I had to take it in for service (condensation in headlight). After replacing the headlight, they washed my car. I noticed a scratch on my wheel. I brought it to their attention. The guy I showed seemed genuinely concerned and was racking his brain to see how to resolve the issue. He then called over a man I believe to be his boss, Dean, to take a look. Dean proceeded to tell me that they are not responsible for any mishap/damage that occurs while they are servicing my car. He also told me that his people are not going to inspect every inch of the car including the underbody to see what damages are or are not present before or after service. I find this completely UNACCEPTABLE. I inspect my car every single time prior to getting in. I did not take my car to them with any damages and therefore should not be leaving with any. I found Dean’s attitude very dismissive, rude, and just plain unprofessional. This was my very first time going to the location. This is definitely NOT the way to start our business. I NEED MY CAR FIXED.

Da
Review №41

Wonderful staff. Great wait time. Really value their customers

Le
Review №42

Customer Service Advisor Francisco have excellent customer service skills. He is very informative and cared about me as a customer.

Je
Review №43

Had a great experience with my sales person Mo and finance manager Vanessa, made it easy to deal and fast process, I didn’t want to have to wait for hours at the dealer so I called, made the appointment with alex in the BDC department and when I got there the car was ready for test drive. Thanks for the experience you guys rock!! ️️️️️

Ju
Review №44

Our experience at Rick Case was fantastic. We saw Malik as our service advisor who was friendly, professional and very knowledgeable about our car and other cars too. He had our problem diagnosed quickly and called us to let us know the options. We highly recommend Malik at Rick Case in Plantation as your service advisor and trust his honesty.Thank you Malik, The Fitzgerald family

JA
Review №45

I had the best experience purchasing my new car. I got a great price and amazing service. Special thanks to Mo and my sales person.

Ya
Review №46

Always excellent customer service each time I visit. Francisco was great and very knowledgeable.

Ba
Review №47

As always, excellent customer service. All staff, at every level, make sure they add to the customer experience.

Ja
Review №48

I noticed my brakes were making noise and brought my RDX in for service along with an oil change. The brakes were a repeat of a serious repair that happened 9 months earlier. The service manager Bryan texted me photos of my rusty brake pads before replacing them.. In addition to Acura helping out with a one time “gift repair”, the service department provided me a ride home with Carl. The 16 point check revealed a low battery - a new one was covered by warranty. Everyone wore masks and my complimentary car was (and vacuumed inside) was completely appreciated! Great experience from A-Z..thank you!!

To
Review №49

We reached out through the Acura website to some different dealerships in South Florida. Sean from the Internet was the only one (of about 6 inquiries) to actually send me a non-automated response. He provided us with a payment estimate (he made sure we understood that factors such as changing the car type, color, credit etc could change that number) and some vehicle options that actually matched our inquiry. He scheduled an appointment with us at our first opportunity (he didn’t push for an earlier date just because) which ended up being about 4 days after first contact. When we arrived, He introduced us to Mo Husein who would be our salesman. He brought us back and showed us different color options, while always showing us vehicles that had the exact options we wanted while never pressuring us into anything. We then worked with Mo Saleh in financing and he worked with Matt (the manager assigned to our deal) to ensure we received the best price and every incentive available. And the price quote was spot on almost to the penny (even though we ended up getting a premium color) so there weren’t any “surprises”. We walked in at 1pm and left about 330pm with an amazing MDX that my wife absolutely loves. From start to finish this was as seamless, straightforward and hassle free of an experience we have ever had in purchasing a vehicle. Kudos to everyone at Rick Case Acura. They have earned our future business for sure.

St
Review №50

My experience at Tick Case Acura was great, everyone was eager to help out in any situation. I will return for my next service.

Mi
Review №51

Malik was very rude to us the other day. Maybe you should hire people with better customer service skills. Never coming to this dealership again.

Ma
Review №52

I can not begin to explain the professionalism, courteousness and amazing service that I have received time and time again from Rick Case Acura. This is my third car I have had the pleasure of acquiring at Rick Case Acura. Terry and Moe have been wonderful and have always given me the utmost attention. From upgrades to included service, they never leave anything left to be desired. When you’re ready to have the best experience when purchasing a car, head on over to Rick Case. They’re always welcoming and exceptional.

La
Review №53

Had a great experience with salesman Compton he was very understanding of my needs and the crew was helpful. I traveled from Georgia to buy and I will definitely refer friends and family

He
Review №54

Definitely recommend rick case ACURA ! Great service ! Great bying experience

Sa
Review №55

Parts Department guys are awesome...

Ho
Review №56

Wonderful experience at Rick case. I Schedule my Service appointment and in an hour and a half my Service was complete

st
Review №57

Ruben my salesman was really patient with me ,for me it’s the best place to buy your Acura

an
Review №58

No one greeted me upon arrival with “Welcome to Rick Case, how can I help you.” Or “Welcome someone will be with you in a minute.” The staff was not friendly. The service advisor did not explain to me the proper needs of the vehicle. I keep coming back because I love Rick Case and his wife’s philanthropic work in the South Florida. It does not feel like your in a luxury dealership.

Ad
Review №59

I appreciate the hospitality that Rick Case Acura demonstrated throughout the purchasing process. David (salesmen) was upfront about everything and did his best to get us the car we wanted. I will definitely consider Rick Case Acura in the future when purchasing another vehicle.

da
Review №60

So far so good. Treated us great and professional, no bait and swing. Great dealership for a newer car purchase.

Vi
Review №61

We had a wonderful experience at Rick Case Acura. Excellent costumer service and a great selection of cars. The staff is very professional, personable and a pleasure to work with. Everything was ready for us to sign the second We walked in the door. Mo and Hassan made our experience a 10/10, very easy and comfortable. They went above and beyond and help me and my wife select the perfect vehicle. I highly recommend this dealership.

Ad
Review №62

Fantastic experience. The gentleman yasser was truly helpful and really wanted to gain another loyal customer! Acura was my goal but with this wild deal it was made possible! Loyal to the Honda/Acura family!

Am
Review №63

Very pleased with my write-up guy Francisco and technician Derek!

Tr
Review №64

Great service and great people - I continue coming back here.

Ch
Review №65

If I could leave less than 1 star I would. Drove 2.5 hours down here to look at a 2016 Acura. As we were test driving the car, the a/c wouldnt work. I questioned the salesman on a carfax and why the air wouldnt work. He goes in the dealership, brings out the manager, they sit in the car, make a comment that something isnt right and hand us our keys.. Not a thank you, we will call you....nothing. What a freaking waste. I will never visit them again. They could have had 2 car sales today as I was looking also.

Pe
Review №66

Exelent costumer serviceMister Singara the best salesmen

De
Review №67

Yasser is awesome! He is very attentive and genuine. His professionalism shines through and he exceeds in deliverance I highly recommend you ask for Yasser at Rick Case Acura/441 Sunrise Blvd. I hope he will come through for you, as he did for me!

ja
Review №68

Smooth and easy transaction from beginning till the end, i didnt feel pressured and got the deal i was looking for. Thank you Hassan and the rick case team.

RI
Review №69

Great place to take your vehicle to get serviced, FYI the oil change is cheaper than anywhere else. They wash your car, and if you join their free rewards program you get a card that gives to all day access to there drive thru car was. The wait lounge have 32 inch TV and popcorn. Best kept secret.

Au
Review №70

The staff was very helpful. They did a great job washing my car as part of their complementary service. Vacuumed the interior as well. Parts counter was very helpful in printing out drawings of my vehicle to identify parts. Great service

Ga
Review №71

This is the third car that I have purchased from Terry Jarvis. Terry has always made my experiences easy and comfortable. Being a single woman of a certain age, you could easily feel intimidated. Not so...I just recommended Rick Case Acura and Terry to one of my employees. In my business, a recommendation is the highest form of praise.

Ch
Review №72

I had purchased and serviced my car at another Acura dealership. Unfortunately, the warranty work done by that shop left significant scratches on the plastic fascia inside the car with the replacement of the airbags. I decided to bring my car into Rick Case Acura for a significant job covered under warranty. Superb service, no damage to the trim. The job was completed as promised and the car was immaculately detailed. They have earned my business. Job well done, and thanks again to Jonathan, my service advisor. A true professional!

Ja
Review №73

Getting my car serviced at Rick Case Acura is a pleasure. All the service representatives are great. Brian is the guy I use the most. They are very detailed. Go above and beyond. And are as honest as possible!

Ma
Review №74

Great experience, fast diagnostics and repair. Friendly staff

Co
Review №75

Highly recommend you purchase your new car from rick case Acura. The sales team was very helpfully and understanding of what I wanted and needed in purchasing my new car. Ask for Compton Mc Kayle, he was very professional and knowledgeable about the cars I was looking to buy.

Ca
Review №76

Best service anywhere! I live less than a mile from another owned Acura dealership, but because of the service I get at Rick Case Acura, I drive 30-minutes to get there for service and buying my Acura cars there.

Ge
Review №77

We leased a 2020 RDX. Our salesman Ruben Contreras did a great job working with us to swap out our TLX for the new RDX. He was professional and very polite. We are very happy with the RDX Advance.

Al
Review №78

Best Acura dealer in town.

er
Review №79

There’s a reason why I keep coming back. I’ve bought three cars from Rick Case Acura and wouldn’t have it any other way. Edney Francis never disappoints. I highly recommend him and Rick Case Acura!

Al
Review №80

Service team went above and beyond. Francisco and the woman that helped me were exceptional! Will definitely go back for any service needs.

Ja
Review №81

Fransisco in the service department is always so nice and helpful ! Always gives a five star service !Mitesh is the Sales department is great ! He also give a five star service , he made buying our cars very easy and comfortable

Ge
Review №82

Prompt and excellent customer service. My go to service advisor is Bryan.

Ma
Review №83

Service was very good and fast thanks to Francisco! This is my second Acura from Rick Case and I’m glad this is my dealer because all the staff is always extremely kind and helpful. Service team is very good and friendly and usually accommodate with clients schedule.

fe
Review №84

Upgraded to 5 stars! The service dept has been CONSISTENTLY OUTSTANDING. The service dept is honest and straight forward, and they offer options and solutions. All the guys are good, but Francisco Garcia deserves special merit. The man called me on his day off to give me an update on my repair. They have made a loyal customer out of me. Great job guys!

Bl
Review №85

Ruben was great to work with. He consistently sought out opportunity to explain in further detail anything I was curious about. He took the time to with me which made things very personable. I appreciate it and would recommend him to anyone looking to lease an Acura.

Ar
Review №86

David my sales guy was AMAZING. Perfect Patience everything u can think off. MO the finance manager who worked really hard to make sure you are approve and leave with the car that you wanted. Amazing experience thank you guys.

Ch
Review №87

After being turned away months ago for a potential issue saying “its a new car , you should be fine” I come back after my car fully breaks down at an intersection and when I talk to the dealership they tell me to call a number for free towing and then they’ll take care of me for free since im under warranty. The number they gave me tried charging me for towing and then after I use AAA to bring it in , bryan at service tells me to sign this paper so I can get my car checked out and maybe fixed in a few days , after reading I question him about the fees its stating under the signature and he says dont worry about it and to sign , would have been $160 to have my car checked out even if I had gone through a different mechanic or my insurance to fix the car even though im “under warranty” . After refusing to sign I left to talk to anybody else because thats unnacceptable , a dealer and the service manager eventually ended up getting the situation sorted out and he found the issue with my axle in under 10 minutes , another hour later I left with my car fixed but thats my 3rd experience with this dealer that leads me to never recommend it to anyone. Got a horrible deal and horrible experiences everytime I came back . Not the service managers fault , overall was a great guy .

Na
Review №88

Outstanding at Rick Case Acura Yasser Fahmy sales consultant he is outstanding thank you

Le
Review №89

Would have given it 5 stars but service rep was a little rude and out spoken yesterday. Made me a little uncomfortable. But overall Great Experience

Ed
Review №90

I saw a vehicle on their website and called to get further details.Long story short, I waited 4 days after speaking/texting initially with someone with no update or reply.When I finally got a reply, they said they could get me with another sales person to follow up on info.Waste of my time and lack of customer service. Just pass you around.01/27/20 - In response to the owner comment, I believe it was Matt that never got back to me.He said he would be in contact soon on a Monday. I wasnt able to get the info/ pics from your website and the car was supposedly sent off to auction and had to be pulled back.Didnt hear from him in 4 days, so I sent a text. No reply.Decided to call the next day with no answer, however got a reply via text. Asked the same question from the day before, and answered with he could set me up with his partner to get the info.I figure if you say youll be in contact soon, you should at least have some kind of correspondence with the customer and not leave them in the dark. Not to mention then being pawned off to another sales person.That can only make me think that there was no effort done to try and make a deal happen.All I wanted were pictures.

Je
Review №91

Awesome service team and professional as well. Cashier and Sales as well.

Ri
Review №92

Great service for sales. Salesman (Hassan) as well as Mo (Finance) superb service. Could ask for better. Both extremely honest as well as trustworthy. Thanks a million.

Gl
Review №93

Just had my RDX services and it was fast, smooth and safe. Thanks Again Rick!15yr Customer.

Jo
Review №94

Very professional staff. Very personable and was a pleasure working with the staff. Tim, Mo, and Ruben made my experience an unforgettable one. They made me and my family feel as if we were family!! I highly recommend this dealership and will never buy another Acura from another dealership. Thanks guys!

Do
Review №95

I had an appt for my oil change today - I was wearing a mask & the service agent as well. I was taken back when I came inside to wait for my car. Two employees walking around without mask at all? I thought it was mandatory for face coverings? Seems very concerning to me.

Ma
Review №96

I wanted to take a minute and commend Francisco Garcia for his outstanding customer care in the service department. He went above and beyond to ensure that my issue was taken care of promptly. I’m definitely a satisfied customer of this dealership.

Me
Review №97

I am soooo happy with my recent lease option to buy. My lease is up in June and I did not know what to do as physically going to the dealer ship was not an option for me. Mohamed Saleh and Compton Mckayle from Rick Case Acura were amazingly helpful. My transaction to lease to buy was flawless and accomplished in less than 2 days while I remained safe in my home. Compton drove to my home to sign paper work outside with 6 ft. distance and mask and gloves. Customer service could not be better!!!! I now am the owner of my existing car! ONE AND DONE!!!!!!!!!!

St
Review №98

I had made a10:00 appointment and they knew I was waiting. It was for an oil change. After 2 hours I went to inquire as to how much longer. There seemed to be confusion. I was then told my car has been ready for more than a half hour. I was in the waiting area the hole time. My name was never called. Unacceptable!

Al
Review №99

I had a wonderful experience at Rick Case Acura. Everything was ready for me to sign the second I walked in the door. Mo and Hassan made my experience a 10/10. It was raining when I came in and they cleaned my car again themselves to ensure that I was receiving a perfectly new clean car. I left extremely happy and appreciate all Mos hard work in getting me the exact car I wanted.

Ca
Review №100

Great service and my writer Francisco is the best

Information
100 Photos
100 Comments
4.4 Rating
  • Address:875 N State Rd 7, Fort Lauderdale, FL 33317, United States
  • Site:https://www.rickcaseacura.com/?utm_source=google_my_business&utm_medium=organic
  • Phone:+1 954-715-7796
Categories
  • Acura dealer
  • Auto repair shop
  • Car dealer
  • Car service
  • Oil change service
  • Used car dealer
Working hours
  • Monday:9AM–9PM
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:9AM–9PM
  • Sunday:11AM–6PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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