I tried three times this week to finish up my special order for tile. First gal said the computers were down and she would call me back as soon as they were working. Never called. I called back and left another message. No response. I called the direct line of a salesman I knew down there and left a detailed message. No response. Great selection in the store. But if you cant order it, what good is it? Three tries is enough for me.

Came in today looking for an area rug, Shayla was super helpful shopping around with me, would definitely recommend carpet exchange for your flooring needs

I had a terrible salesman who couldnt be bothered to email me an estimate for flooring, which a person at a different location was able to give me in five minutes over the phone. I also tried calling this location to see if they had a sample in the store and was placed on hold for 15 minutes so I gave up and called another one.

The store manager, Gwen Healy is fantastic to work with. Very professional and so much fun!

Terry guided us to the right price and best carpet for our new house. The installers were absolutely stellar....they were on time and did a fantastic job without one scratch on the new paint....thanks to all!

Modifying my review based on outstanding service from Eric! I ended up going to the Fort Collins store. Terrible experience with installers, who started off great, but ended in a big THUD. A day job turned into 2 days. These kids, a guy named Travis and another kid his brother, their company supposedly called T & R Hardwoods, showed up, and they installed the laminate in the family room. They left carpet untucked in my master doorway, told me they need an installer to do the carpet tuck in the doorway. OK, not a big deal, they said, We will call Eric (sales guy) and he will get a carpet guy to fix this. T & R trying to get me to install hardwood stairs. Then I paid the kid an extra 180.00 for quarter round install, that he said wasnt included in what carpet exchange was paying him for. Didnt sound right to me. I asked him about the connection of a closet glide that he said he would put in before he left. Well the kid never put in the glide, a nice. Travis the installer was too busy to text me or call me back, because he was at Costco. My job, secondary to his Costco trip. Then Travis finally calls me back, complains that I interrupted his Costco trip, tells me We cannot put in the glide because it voids the warranty! REALLY???? So, what Eric tells me is they can glue the glide with epoxy and it doesnt void the warranty. Installers created way too much drama for me today. I hate it when a vendor tells me they are going to do something, then I find out later that I was fed a con job.

Great for carpet selection and installation. Weve had them do 2 installations for us. Highly recommend for carpet.Poor for floor installations and hardwood resurfacing. The end result was fine however their subcontractor was late, left numerous piles of mess in our yard and garage, baseboard nails in our carpet (very pleasant to step on), failed to follow through on commitments, and more. I would not recommend doing hardwood work through Carpet Exchange !EDIT: While the issues with the flooring subcontractor cant be reversed after the fact, Carpet Exchange was concerned about these issues and did provide some reparations to offset the hassle of having to address these issues and accomplishing the uncompleted commitments myself.

Weve been using Carpet Exchange for years now. Carpet, tile, laminate, hardwood, rugs, counter tops and more. Knowledgeable friendly staff. Competitive prices on materials and installation. Were very pleased that they accepted our re-flooring need at our summer mountain cabin in Red Feather Lakes, which is a 55 mile drive. Our project is scheduled for late July.

We had an amazing experience at Carpet Exchange! Our house looks brand new after having new carpet from Carpet Exchange installed on the entire first floor. After looking at two other competitors, we chose Carpet Exchange due to their customer service and price. Erik was one of the best sales people I have worked with in my adult life. He knew how to communicate effectively and do so in an unobtrusive way. His knowledge of the products and process were second to none. We will be back for our future flooring needs and will recommend to others.

Communication is a problem with Carpet Exchange. I Ordered tile on June 1st, a product from Surface Art, Inc in Seattle. I was told initially delivery would be within two weeks. After three weeks, there was no product and no call from Carpet Exchange. When I called them to ask about the order, I was told the tile would arrive on July 8th. I called at the end the fday on July 8th, there was no tile and again no call from Carpet Exchange. I was then told that the tile scheduled to arrive the following week. I followed up on July 15. My tile had still not arrived. I was told, again, that my order would arrive next week, at which point I cancelled the order. Not once in six weeks did anyone from Carpet Exchange call me to inform me of changes to the delivery schedule, I had to reach out to them to get information. One phone call from them to explain the supply problems is all that it would’ve taken to keep me happy. Very poor service customer service.

We have had great experiences here in the past so we went in again for our next flooring project. The store was quite busy and it took a little longer than the past. They were able to get someone out to measure very quickly. We are still thinking about the options

Great service! Mark Salli went the extra mile to make sure we got our tile in time so we could complete the project on schedule. Later after we had contractor problems with the project Mark continued to use his expertise to get additional tile that we needed to be replace. The difficulties we experienced with the project had no relation to Carpert Exchange.

We had an excellent experience. I was able to be guided to the perfect carpet for my budget. The install was quick and well done. I will be back to finish the rest of my house!

We were looking for a new kitchen floor, and had already decided to use vinyl. The store had a lot of selection of all kinds of flooring, and the ordering process was smooth. The installer was very good, skilled and professional. I would gladly go there for another project.

I would like to change my review as things were made right my truck was damaged on March 8th when picking up carpet and it has been a very confusing month, lack of communication made me feel I was being blown off at times but I did recieve full payment for the damages to the truck beside that good carpet came on time everything else was just very stressfull

Very helpful and helped me find more of what I was looking for.

We purchased our carpet appx 7 years ago with a good experience. Our carpet needed to be stretched and so, not sure who to use, I called Carpet Exchange for contractor names.Laura informed me it was included with the warranty at no charge. Wow, I was surprised. Carpet Exchange sent a man, Marvin, to do the work. He was marvelous. Friendly and very thorough. Im pleased!!!

We were shopping for carpet for our house on the main floor. Terry Haldel worked closely with us over several months. She was very patient and helpful in showing us many samples, often going out of her way to make sure we had all we needed to make our choice. The job is completed and we are entirely satisfied.

Always a great experience here. The whole team is very friendly. Quick to greet you when you enter, Cherylis amazing! And the store manager is lovely. Awesome place, you’re in good hands with anyone there. :)

We get great service and product from Carpet Exchange. A very good Company and my Sales Person, Tami Miller, is a big part of why we have so much success! She is so knowledgeable and my customers love her.

I contacted carpet exchange for a granite counter top. Eric helped me and was knowledgeable and took extra time to make sure he had all of the information. The counter top company, showed up on time for the estimate and install. Very happy with the overall experience and our counter top! Thank you, Eric for all your help!

What a difference from one store to the other. I was able to get in, get a competitive quote and schedule the carpet install in less than an hour. Thank you.

Eric is great to work with! He is very knowledgeable, patient and helpful with design ideas!

Terry did a good job. Were happy with the product and process, so far. Carpet Exchange couldnt install due to asbestos vinyl flooring.

Horrible customer service and extremely rude rude rude staff. They all acted like they were to busy to help. We will not ever return or recommend to anyone!!!!!!

I worked with Brenda at Carpet Exchange and she was great. She listened to what I needed and how quickly I needed it done and made it happen. She didnt try to up-sell me unnecessarily and the install looks great. Were really happy with the entire process! Thanks so much!

I started working here 6/11/20 and was given a very busy schedule also knowing that the worker training me will be leaving. I was told I did not need to come into work on Saturday for 3hrs by two employees if I felt it was unnecessary. And to show up to WORK and be fired for missing a day that wasn’t necessary baffles me. I am very angry with this company. They are not understanding and don’t care for others wellbeing. I am a black and Mexican 19 yr old man who was trying to start a new section of my life. I am hardworking and don’t understand why a company would let me go after 1 slip up.Added note: 10:13am - The workers there are all fake, they try to portray a family environment when really there is a lot of anger a disagreement in the work place. Before being let go I thought I was going to be fired just because. I am just completely lost and confused a company can not be understanding when they are consistently messing up shipments and orders.

We had a fantastic experience! From Tami to Joe, it was beyond our expectations!!Thank you for our new floors 🤗

Our first introduction to Carpet Exchange was when we met Tara, a sales rep, who took us very carefully through the selection process, never pressuring, but always knowledgeable and helpful you our needs. We had to delay installation because of medical issue without hesitation Carpet Exchange was accommodating. Juan and his crew member did a fantastic job installing quickly and with Professional Care. For any future needs we will certainly choose Carpet Exchange in Fort Collins Colorado.

I just got a call threatening my son with attorneys for “slander”. I was very nice to the caller explaining that NO ONE can tell ANYONE how they should feel based on treatment. Any company with Social Media puts themselves out there for people’s opinions. Now I feel like the “Owner” is being a bully trying to scare a young adult that may not know it his right to voice his opinion based on how he viewed his treatment. I’m sorry you feel he wasn’t treated unfairly just like I’m sorry my son felt HE was treated unfairly. Trying to threaten someone is not how things are handled and now I can see why my son was upset with his treatment. I’m also glad my son got a new phone number this weekend so that he wasn’t harassed.Good day!

I am a propertry manager here in Northern Colorado, and Jim is my go-to guy whenever a client has flooring needs. Great service. Quality product. Fair pricing. Skilled installation. Very happy to call Carpet Exchange one of our most trusted vendors.

Things could not have gone more smoothly. I was worried about doing my whole house at once, but they gave me tips on where to move large appliances and how to handle removing baseboards. There was one small mistake but they had someone out the next day to fix it. In love with my new hardwood and carpet. A great experience and I would highly recommend them!

Tami did a great job of keeping in touch with me for our new floors from Shaw. Got my install scheduled really fast. Kevin came out to install, he was great to talk to, and worked very fast. The wrong size was sent, but they went out of their way to go get the right size from Denver and got it done within 48 hours. Amazing communication, price, and service. Kevin did a phenomenal install job. Thanks to Carpet Exchange!

We were happy about the entire experience. The salesman Jim was helpful and wasnt pushy. The install went well and they were professional. The only irritation was that we had asked for the stairs fully carpeted. The salesman neglected to include stringers which we didnt find out till the day of the install. It was $60 and we asked that they simply add it in since we didnt ask for any other discounts. Instead they ignored calls and emails. It soured the entire experience. Im not an expert on carpet terms like stringers... But when we ask for the stairs to be completely covered, then Id think that that should be included. So be sure they include everything in your quote, or you might get a bad surprise. And they will simply stop replying to your calls and emails.

I am an independent flooring contractor. Gwen is the store manager and was great at helping my customers find the products that best fit there needs. She also has an interior decorating degree and helps them design the look that my customers love. I have been doing business with Gwen for 2 years now, it has been great! If your looking for friendly service and someone who knows the products that will be a perfect fit for you. Then Gwen is the one you must go see.

Had a small job in my daughters room, Brenda Crow treated me like I was there spending thousands of dollars. The quote was fast and accurate. The installer had the job done in less then an hour. Awesome experience all around!!!

I have investigated and worked with several carpet and flooring places in the area. In my experiences, Carpet Exchange has had the best overall pricing. I have worked with them on several occasions and I have received very good customer service. They also have a good selection of product and can order more.

Erika was awesome to work with from start to finish! She knew her products so well and really helped me make an informed decision on our basement install. Product arrived quickly, in perfect condition and install went smoothly. We are so happy with our flooring and our experience with Carpet Exchange & Erika. Thanks so much!

The rep who came out to my home to do the estimate was on time, thorough, explained everything very well, and did not my waste time trying to oversell.When I went into the store to pick out the color of carpet, the manager (who just happened to be available and very willing to help me), was also thorough in answering my questions, helpful with picking out the color, and setting up the install date. Very friendly as well.The installation went almost perfect, though the installers did not call me before they simply showed up at the door. They did not speak English, which was frustrating to me due to lack of communication with them about threshold pieces, my having to leave for two hours, etc. Although I was prepared to touch up paint on walls and baseboard after carpet installation, some of the marks are pretty ridiculous. The door frame (front door) was knicked up from the bottom to about 4 feet up. Ditto on an outside corner in one bedroom. I can understand (and anticipated) marks up to maybe one foot, but 3 or 4 feet above the floor?The installers did a great job installing, seams are very well done, and they cleaned up scraps, etc. thoroughly before leaving.

I was excited to work with Carpet Exchange and avoid subcontractors. Unfortunately that was not the case, and as a result we had WD-40, mayonnaise, balsamic vinegar, Goof-Off, Goo-Gone and numerous other chemicals applied to our floor to clean up the subcontractors mess. The Carpet Exchange had never worked with the subcontractors in the past, and as a result our floor suffered greatly. Additionally, I had to manage a temp. worker who was hired by Carpet Exchange through Home Adviser to clean the glue that was left behind after the install since they were not present to manage them their selves. However, The Carpet Exchange did hear about our issues and were kind enough to send out their finishing team to work with us, but the team ended up being a no-show and as a result it appears that I will have to finish the project myself. I would imagine that for over $10,000, they would have been more involved with the installation process.

Gwen is amazing!!! After a massive dissapiontement with my previous contractor and designer I was looking for someone who could just help me finish my remodel. Gwen did more than that. She made this process fun and rebuilt my excitement. Gwen knows her stuff, from tile to flooring she got me on track and back to myself. Thank you for providing amazing customer service and being able to give me everything I wanted. I wish I could give more stars then 5 because Gwen is worthy of a million. Thank you for helping me get my dream house, you are the best ever.

I have been with Gwen for over 15 years and several flooring stores. I am a general contractor and do 10-20 jobs a year with her and Carpet Exchange. My clients enjoy their experience and the service that I get to keep my jobs on schedule is outstanding. Even to accommodate my ever changing schedule. Warranty has never been an issue with Gwen or her installers which makes me look good with my clients. Thanks Gwen and Carpet Exchange.

They arrived on time and get a great job.

Rest assured, you’ll be taken care of at Carpet Exchange. Amazing prices and a true one-stop-shop. Professional and skilled install teams make for a gorgeous end result and fantastic customer service is the icing on the cake. I wouldn’t trust anyone else with my home!

I have had nothing but fantastic experiences with all the employees of carpet exchange from the showroom to their warehouse. Jim Kanka especially was a tremendous help on a very large job at my home. I would highly recommend him for anyone in any future projects that they may have. Thank you so much him.

Jim was very knowledgeable about flooring choices and recommended laminate that was perfect. I also have new carpet and very happy with it. From start to finish Jim coordinated two teams and they also did a very good job installing the floorings. I appreciated Jims accuracy with the estimate as it came in very close to the final costs. Thanks!

Incredible staff! Gwen and Cheryl were awesome to work with. No buyers remorse whatsoever, couldnt be happier. knowledgeable, as well friendly. Shoutout to Gabe, he installed our tile - looks great. Highly recommend Carpet Exchange

I went in for an estimate and to get something scheduled for replacing carpet, spent 30 minutes in the showroom, counted 7 employees, not one person ever acknowledged I was even there.

Gwen and Cheryl are fabulous to work with. They helped me pick out the right carpet for my house. They have a great selection of area rugs. Great customer services and good quality products.

Tara was amazing!! She helped me pick out the exact tile what I wanted for my master bath shower/floor & my guest bath!! We had so much fun sharing ideas!!!

Jim Kanka is terrific to work with because of his personal approach and follow up. My new flooring throughout my home is beautiful and just what I wanted. Taylor, the installer, was professional, courteous and did a stellar install. I highly recommend Jim and Taylor !

The NoCO Custom Homes team has thoroughly enjoyed working with all of the staff members at Carpet Exchange. We have worked exclusively with Gwen on several of our biggest projects and they have all turned out beautifully. The Carpet Exchange staff is professional, courteous, knowledgeable, and hard working. We put a lot of trust in the Carpet Exchange team, from the sales staff to the installers, and feel confident recommending their services to our family, friends, and clients.

I love the Fort Collins Carpet Exchange. I have all of my flooring from them.They were a great company to work with. I loved my saleswoman Gwen. She listened to my wants and needs and meet them to all my expectations and more. The installers were very nice.

I cant speak highly enough about the customer service that Tami provided. She was fantastic. She came out late at night to make measurements.Great service. Thank you

Jim Kanka was a pleasure to work with and submitted the lowest quote by line item so we were able to do some of the work to save money. He did not pressure us to buy, but was extremely helpful and welcoming when we had questions.Keven Mortenson did a great job installing our laminated floor and gave us some good advice on wear, tear and maintenance on our new investment.I would definitely recommend carpet exchange for all flooring needs.

We have had a horrible experience! They have been continuously rude, inaccurate, and possibly even deceptive. On this our third installation of a carpet in an upstairs bedroom to finalize the up stairs has been thoroughly and rudely mishandled. First, we were put on a week and half delay. Then they not only sent the wrong carpet, but also called the independent installer, a quiet man, to berate him. From the conversation I overheard him say, they were changing his schedule around on him at the last minute, again, not caring how it effected him. When we asked what had happened, the assistant manager was incredibly dismissive to us saying he some how couldnt call us again until 2 days later to check what he already had or did not have in stock. After that they informed us that there had been a mistake in ordering the carpet and that it would take several weeks to correct. Please keep in mind weve already moved things out of that room, which happens to be my bed room. I have been sleeping on a mattress on the floor for over a week now. Today, when they promised to have the carpet in, they not only did not install it, but did not call us. We had to call them to learn they had made the mistake, the same mistake, a second time. So now we are looking at having waited nearly three weeks from the original installation date. I have to return cross country for work, meaning the rest of my family will have to move my things back into the room in order to use it as a guest room. We have been offered no remediation for this. Further more, I have called another vender in to see if we can take our business elsewhere. According to him, the exact carpet we have been trying to get to match the rest has actually been discontinued. So now we suspect that Carpet Exchange either is so unaware of existing inventory to have order a carpet no longer in production, or that they have been lying to us for the past two weeks and are just hoping we dont notice. Either way, I recommend you go with a different vender- we have been disrespected, disregarded, inconvenienced, and possibly deceived.

Terry was wonderful. She talked us through what’s the best carpet to buy for resale, what to do with our hard Ash floors, and where to put in luxury vinylplank.All of the subcontractors were excellent. We especially loved the hard floor contractors and the carpet installers. They did good work, were on time and were so very friendly.The one thing my husband and I don’t like is that payment is made in advance of the job being done. This is unlike other services and goods we’ve purchased and made us feel uncomfortable. But I believe it’s company policy.

Can’t say enough good things about this place! Gwen not only took care of us when we needed it most after our basement flooded, but the installers were on the ball and got everything done in a timely manner. The quality, customer service, and an all around good expierence was apparent.

Very rude staff. If someone does help you when you walk in the door, dont expect anyone but that person to assist you in anything, or even give you the time of day. Terrible customer service- will tell you that a product is in stock, but will take them weeks to get the in stock product to you. Terrible installation of hardwood floors. Installed hardwood floors in our TV room and the floor was buckled within a week. Carpet Exchange refused to take any accountability and insisted it was our fault. Terrible installation of carpet. The seams in the carpet are starting to come undone in the doorways. They are only 6 months old.Will never use them again...

Good service and fairly quick. They did everything they said they would do and it turned out good. The installers were quick and professional.

Had new carpet laid in my sunroom 2 years ago. The staff was professional and the sale guy was great. Found exactly what type of carpet I was looking for and the price was decent. I dont know why other reviews say the staff was bad. I had a great experience.

I have been into carpet exchange many times.I have spoke to Mark Sally as well as Cheryl Madison, Both of them were very nice. I will definitely buy my flooring there in the future.

Terry Haydel and Alfonso at Carpet Exchange are the best ! Great prices, prompt service, installation according to specifications. New carpet and tile made for a great makeover of our commercial workspace, employees and customers are really impressed!

Walk in today to carpet exchange after I already been in Home Depot last week trying to put a carpet downstairs in my basement.I got an amazing service from the store manager Gwen, who help me out with picking up the right carpet for the right , right payment ans the time I need it.I just want to be grateful then the service is perfect and egg knowledge my feelings about experience of getting carpet from carpet exchange!Anna

Gwen has handled all of our company needs as well as my personal home. She is awesome! Love working with carpet exchange.

I do not usually write reviews but if I do so there has to be a REAL STRONG reason. My experience with this store has been terrible. They simply forgot to place my order with the manufacturer. Three weeks later when I called to pick it up, they had no explanation. Zero customer service and accountability. It took another seven to eight days for them to get it all sorted. NEVER AGAIN doing business with this store

I’ve been working with Carpet Exchange for 20 years. The store manger, Gwen has done more for me than any other manager. I have purchased flooring for years and they have always gone above and beyond to help me. I would recommend them to anyone.

Tara Oliphant is an incredible person to work with and I will continue to refer to all my clients who are preparing to sell their home. :)

I have enjoyed working with Gwen and Cheryl at the fort Collins carpet exchange. I have worked as an installer for 10 years with Gwen. She has an amazing eye for interior design.

The selection was decent however I’ll be taking my business elsewhere due to the unhelpful and rude staff.

Just purchased a home. I have to replace the horrible floor, carpet and the kitchen tile. My makeover has been done in stages. I bought carpet made of nylon with a plastic backing. Having pets this carpet does not have the usual cloth backing. Now accidents will not be absorbed and will wait for me to clean it. I had the correct carpet sent and most excellent installers. Laying down my faux wood flooring proved to be a challenge as my floor is not even. Carpet Exchange Terry and the installer and the representative of Core-tec Plus came up with a solution. Now i wait till Wednesday for installation. I am so excited about this floor. It again is for those with pets as it is vinyl on top cork backing. It interlocks so no liquid will leak between boards. Any accidents will not be absorbed and will wait for me to clean. Again i received the right product. I have been very happy with all aspects of my dealings with carpet exchange.

First we were given a window of 8-10 for installation. We called at 9 to make them aware of the kenneled dog due to weather, we were told someone would be there by 10. Next my husband popped home around 1200 to check on the dog.....still NO sign of installers. My husband called and was told werent scheduled but we have someone picking your order and heading right over. Installer arrived more than an hour later and laughed at us. If negative stars were available thats what i would give.

Helpful and very courteous staff. Install of flooring went very smoothly and they arrived when they said they would. I Will get any future flooring from Carpet Exchange.

Very helpful. Very nice sales person. Thanks Tara.

I came into Carpet Exchange looking for carpet for my future home. Meet Gwen and Cheryl and was very happy with the service. They made it a great shoping experience.

I used Gwen to purchase carpet and tile for a project I was working on, she answered all my questions and it arrived faster than expected, couldn’t be more pleased

My mom purchased carpet, pad and install from them with the promise that they would have it installed before her sister came to stay, 2 weeks later.Well....it was getting closer to the date so my mom finally called to make sure they were still coming, and they then said they could not install it on time after all. They didnt even bother to communicate that to her!She had been working hard to clear her living room and now her house is a messs so we are scrambling to find someone else to buy carpet from, who can install it quickly. Wonderful.This is the 2nd time something like this has happened with this company for us.

Jim Kanka was the worst. He stunk of alcohol and appeared hung over. The installer was much more professional. I would use carpet exchange again, but would not use Jim.

We had a very unique space for Gwen Healey to design and she did a fantastic job. It is stunning!

I worked with Jim Kanka - what a great person to work with. He is very knowledgeable with flooring and the process was very smooth. Great pricing too! I would highly recommend Carpet Exchange and Jim Kanka!!!!!

Loved working with Gwen! She made a stressful process fun and had suggestions that totally transformed my space into exactly what I wanted.

Carpet Exchange was so kind and patient with me.

Great selection and friendly staff. I would recommend Carpet Exchange to everyone! Gwen was great to work with!

We recently put granite countertops in our bathroom but just couldnt find backsplash we really liked. I was in Las Vegas and took a picture of some backsplash and Gwen found me the exact same stuff!! They go above and beyond! Awesome customer service!

Ordered Laminate flooring and they didnt have it in stock. The flooring showed up in a few days but they have been giving me the run around on the Threshold we ordered for that a week and a half and nobody can tell when it will be here. I asked for a refund and was told they cant give me my cash at the store, a return on my debit card, but can only do a return check from Corporate which will take 7-10 days. If they dont have it physically in stock go somewhere that does! Dont waste your time. Horrible service!

I did my flooring thru Carpet Exchange. The carpet is awesome and the customer service was great. The installers were on time and very professional. I would recommend them to anyone!!!

Not happy at all with their customer service. We purchased some flooring for our bathroom and the lady that helped me talked me into purchasing an expensive transitioning piece that ended up not even working for our space. When I called to return it she rudely told me they dont do returns on special orders and that my receipt indicated that as well. NO WHERE on my receipt does it say they dont do returns on special orders, or on any orders for that matter. She told me shed speak with the manager and call me back over a week ago and I have yet to hear from anyone. So $43 wasted on something I didnt need and cant even use. Never working with them again and will absolutely not recommend them to any friend or family member.

Update 4/9/18: The store manager has worked with us to help ease the pain of the various SNAFUs, which is much appreciated. I really do appreciate management that is proactive in resolving customer service issues. The challenge now lies in trying to train and empower staff to maintain adherence to a service level standard. In fairness, one of the employees, I believe her name was Kara, also stepped in and tried to help us out. I appreciate Karas good attitude and effort.After having worked in the service industry for 20+ years, I acknowledge the challenge of getting front-line employees to have great service. In the construction/finishes industry, there are always going to be mess-ups. That is just life. You have to counter-balance that reality with exceptional, blow your mind customer service. (i.e. Nordstrom). People like me dont remember mistakes when staff (not just management), is responsive and happy to help you out when they occur.Keep up the good work.Original review:Great selection of carpet and tile. Boy the service sure is bad. You walk in and stand there for 5 minutes while all five people behind the counter go to great lengths to avoid making eye contact with you. You finally work up the courage to call out to someone and ask for help. After you place your order, you will wait patiently for your tile to arrive, only to find out that the bullnose strips broke in transit. They will re order the broken pieces and a week later call you to let you know that it arrived. You rush to the store to pick up the bullnose which your tile installer has been waiting for, only to find that they re-ordered the backsplash tile and not the broken bullnose. Now you just have a big mess on your hands. Lord almighty I can’t figure out how one group of people can be so averse to customer service and make so many mistakes at the same time. It is a modern marvel.

They have a nice carpet selection but they werent exceptionally cheap, and the staff seemed unknowledgable and bureacractic. The most stressful part about getting my basement redone was working with carpet exchange!Even after I told them exactly what flooring I wanted, it took them close to two weeks to order it. Then it was difficult communicating with them on when to expect the installation to get done- even rough estimates such as two weeks from now versus six weeks. And they were a little shady about the cost and overanxious about getting paid. Send an invoice in the mail like every other company instead demanding a credit card payment over the phone.

Donna is great to work with, excellent knowledge, and very customer oriented, I will diffently be back.

Great experience. Gwen stayed late for me to get my project done.

Great selection & prices and friendly workers!

Very disrespectful company. There workers were rude, disrespectful and cant get the job done right. We are having issues with our carpet they put down. They sent one guy that was on his phone the hole time and was very disrespectful to my family wand was there all day when it should of only taken maybe 4 hours to do 3 small rooms. They wont fix the pribelms that we are having. Will never go back or recommend them to anyone!

Great price. Great staff.

Gwen Healy, the store manager, is a very great to work with!

Decent selection but rude and unhelpful staff.

Rude staff. Wandered around for 45 minutes. No one would help me or ask if i needed assistance and the store was empty. Staff just chatting with each other.

😆 great service.

Don’t buy carpet here! Could not install when they said they would and not enough notice to try somewhere else! Really left my mother in a bind. Bad customer service and communication 😡

Horrible service and horrible installation of both hardwood floors and carpet . Avoid at all costs