Called looking to rent a trailer. The person on the phone was not helpful. Didnt want to answer my questions about towing or when a unit would be available. I had heard to stay away from this place. Now I understand.

Great place for all your rental needs - including Uhaul!

I am sorry that this is wordy, but please read on for your own sake if you may use this place.This business only cares about the bottom dollar and are unprofessional and rude!!!! Our vehicle broke down in a small town in Western Nebraska on our way to our Colorado vacation. This resulted in us having to cancel the vacation and having to work with a rental there, using a U-Haul truck and tow dolly to get our vehicle back home, which is Forest Lake. That is OK, things happen, so repairing it here with our Forest Lake mechanic who we trust, is our best solution. My first flag was that this Nebraska rental asked us to take pictures and document the condition of the truck (dings, etc.), the mileage displayed when we left Nebraska, and amount of gas displayed, beginning the trip back. The business was too professional to say why I should do this because I asked if this was needed. The response was, that they have heard of things happening in our area which makes it important for us to do this....really? We brought the truck and trailer back with 117 miles to spare, a day early, and the exact same amount of gas shown when we picked it up. The disrespectful person who got in the truck/dolly after walking around it, sat in the truck for almost 5 minutes talking to someone on his ear mic before parking them. I asked what questions or issues he may be having and he said do not worry about it. That was the another flag. The other flags were my colleagues, friends, and family talking about their bad experiences after our experience, many of which you will read about under other reviews. I learned of these experiences after the fact. The disrespectful guy who documented the gas gauge 1/8 of a tank less than the dial shown (and my documentation) shown, resulted in us owing $25! I showed my documentation to person inside, and was told to take it up with U-Haul. This was not U-Hauls fault! I called the gentleman at the rental in Nebraska to tell him what happened who apologized and promptly refunded our $25!! Not his fault, and I encouraged him to not take the fall for this enterprise called a rental in Forest Lake. I was up front and told Ruddys that they will get a negative review. He smiled and said thankyou. In our experience, they are not people who will work with you, and will leave you hanging. Please stay clear of them, least you encounter an unpleasant experience where you will loose money. Forest Lake needs and DESERVES a rental establishment who cares about their customers, so in the meantime, go somewhere else!! I stand by my name and support for the Forest Lake community who we have supported for over 25 years in many ways. I would give them zero stars but this was not an option to post.

They are rude !! Don’t rent a u haul from them , use Forest Lake mini storage the guy there is very helpful.. don’t wast your time with Rudy’s……………….

STAY AWAY FROM HERE. They totally scam you on rental charges. Really wished I read these other reviews before renting here. Unfortunately they were the only thing available that day. Dont waste your time.

Do not rent from this business. We rented a tall grass mower for a 24 hour time period ($160 charge). We got the job done much faster than expected and returned the mower within 2.5 hours. We then rented a tiller for a 2 hour time period ($60 charge). We got the tiller back to our place and realized it was not going to get the job done. My husband immediately returned the tiller 15 minutes later and they were not willing to refund the money. I understand we made a mistake in thinking it would work, but sometimes you don’t know until you try. You’d think as a “small business”, they would be more willing to work with the customer and refund at least a partial credit than to give their business a bad name. Especially after just giving them $220 for 2.5 hours of rental. We will let our friends and family know in the area to not rent from this establishment.

My family and I have been renting quality equipment from this local family owned company for decades. Always friendly, helpful and affordable. I highly recommend them to anyone in the area.

Would have been nice to have been told dimensions of kids jumpers prior to arrival. Called prior to gather info and person was not very helpful. Show up for pickup and they tell me I need a trailer. I feel like thats information you should share on the phone when people are inquiring. 45 minute drive later I had to downsize for obvious reasons. Lucky they had a trailer for rent for $85 convient lol

Wish I could give zero stars. Rented a core drill that didnt work when we used it. We had to rent another from another rental place. They would not test it in front of us to show us that it didnt work. They just called and said it works for us so we will not refund your money. Lady that called me to discuss the situation was rude and kept cut me off during conversation, to get her point across that they would not refund.

Equipment was extremely old did not work will never rent there again!

Great hookup for Uhaul and moving services...cannot beat the prices

Very helpful and easy to work with. Done business here many times because the equipment works great and the prices are right. I am always in and out fast.

Wayne was a excellent help !!! I was not I made the mistake of bringing a small trailer when I needed a bigger one !! After Wayne loaded and unloaded my rental he was all smiles !! And then helped me get it on the right size trailer !! Thanks you guys ! They had a line a mile long and still remained calm with me !

Couldnt ❤ a local business more...

Best rental place around

I had an issue with being charged twice with at first refusal of returning my money, and some of the workers I was working with were TERRIBLE and RUDE. BUT...HOPE came in like the Angel she is and completely fixed the situation INSTANTLY! I am SO grateful for her and if not for her I would have given this place a bad review! Thank you Hope for being amazing and understanding of the situation and being prompt it resolving this!!! Robert from Uhual called me literally RIGHT after confirming everything and he too was SO pleasant!

The atmosphere was very cheerful. The woman who helped us was very personable. We enjoyed her company. We got 2 boxes for TVs. She said we should take them today to make sure we had them before next Thursday when we come to PU the trailer.

Hope was great with helping us get the U-Haul we needed to move into our place! She ensured we got the size we needed even though there was little availability.

Great place. Lady was very awesome considering my friend forgot his id and credit card. They let us pay a little extra as collateral to rent a generator we need to finish a job. Will def recommend.

I been renting from Ruddys rental for years. today I rented a mini excavator they had it loaded and ready to go. They gave me instructions to run it, I was a little nervous at first never operating one before .very simple and user friendly. I wish I would have had a bigger project.

I havent been treated so poorly treated as a customer anywhere else. I am quite surprised this company has been in business for as long as it has. I rented a saw that was not functioning properly and when I told them about it all I got in response was Did you get the job done? Not, Im sorry sir, what was the issue? or We value your business, what can we do for you?. (In fact they wanted to charge me more money). Its no wonder there is a help wanted sign in their window—they have probably driven off their employees with similar treatment. This is obviously a problem with management. Piss poor customer service starts at the top, and the leaders within that organization should be ashamed that something so simple is not even present. Its funny because its probably the easiest part of any business you can change. I will never take my business back to Ruddys and I will do everything I can to make sure no one else does either. Good luck Ruddys Rental.

Great friendly staff! The place is always neat and very clean;)

It was ok . I did not like I had to pay for a hole day rent because I picked it up after work. If I ween back Im the morning it would have been half day. My bad.

Great service & very nice people to work with. Most of the time they are busy, but that must mean that they treat customers well otherwise no on would go back. Had an issue with the trailer I rented, called them and they told me bring it in and well take care of it! Did they ever!! Unloaded all our items from the broken trailer and loaded our items onto a different trailer. Great customer service. Have rented from them in the past and will continue to keep renting from them!!

Called in advance to reserve a paint sprayer for the day when we went in to get the sprayer Barb, behind the counter was very rude right off the get go. Interrogated us about where we lived and why we needed the sprayer and didn’t believe that we knew what we were talking about . Finally we got to go back and go over the sprayer with the lady and as she is going over it with us she “accidentally “ sprayed the gun and soaked my coworkers jacket. Didn’t apologize and just laughed and said good thing she doesn’t own a real gun... after using the sprayer and bringing it back on time my mother who was my referral on their paperwork was called instead of me who rented the sprayer and was told that I had not returned the sprayer. Why someone else was called instead of the person who walked in and returned it is beyond me when in fact we did return the sprayer. Overall horrible experience with rude customer service.

Rented a wood chipper this afternoon. We have our own small chipper which runs perfect after 20 years and decided to rent a large one from Ruddys. We put branches less than an inch in diameter through their large old chipper, we save larger ones for our fireplace. I ran into problems after an hour and called them immediately, they said bring it in. I drove it back, they said it is plugged and 2 belts broke, blaming me. I called them to request a chipper a few times the last couple weeks and it was unavailable because of storm damage in the area. I imagine these belts needed replacing after constant use. If I knew they would charge full price, I would have investigated the malfunction myself before bringing it back. I am knowledgeable about tools and take good care of mine. They charged full price and with half my brush left, I paid $172. In the past, I never had problems and they were accommodating.There are different people there, now. I would be gambling to rent from them, again.

Just set the filter to show you the 1 stars and it will truly sum up the experience at this business...

Dont go there if you need help with renting any party/ wedding supplies...rude, short and CLUELESS on phone and in person......

If I could give it 0 stars I would. Customer service is terrible. Rented a machine that would die when trying to use it. Expressed my concerns to front desk. Was told that if the mechanic says the machine is fine I will still get charged for it. Mechanic said it was fine. Worst customer service experience and rental equipment. I got fully charged for a machine that didnt work good at all! Very stubborn front desk lady, might even be the owner. Take your money elsewhere.

Greatest Rental Store up Nort! Great Owners!! Best Selection of Halloween costumes, accessories around!!

We rented a core drill to drill a 4 hole. It was not strong enough to spin the 4 core drill bit, so we returned the tool with in 3.5 hours of the original rental. Ruddys Rental Forest lake proceeded to charge for a 24 hour rental for the equipment that didnt even work for the application (it is rated for 4-5 core holes).The Bill came to $200.59. I later found that the same drill and stand can be purchased on Amazon for just over $200.00 brand new!

Very nice staff. The rental pick-up and return was quick and simple.

Look at all the other one star ratings . . Ditto from me! Stay away from here unless you enjoy being treated like dirt. Go to All Seasons Rental on Lake Drive in Lino Lakes instead!

Don’t waist your timeEquipment not available when they said it isFaulty equipmentPoor customer service

Good people

Fast, easy, reasonable rentals

Got what I needed. They were nice enough. Balloons lasted over a week with their high float stuff which was nice. Little pricy but its been a while since I shopped for balloons so maybe thats normal now.

I rented a floor sander for two days and the switch broke within 5 minutes of use. It was Saturday afternoon and they demanded that I return it before they closed so they could fix it. I told them I was forty five minutes away and I would rather just return it when I said I would instead of waste half my day driving. They demanded the I return it and then would not even confirm that I would get a refund even though I asked several times. They were awful to deal with and when my wife returned it they were even more rude to her. Terrible customer service! Also, the sander was very old and in bad condition. Buyer beware, dont go here! I ended up going to Menards and got great service and a much newer better working sander. Im all about supporting smaller local shops but this one is not worth it. Dont go here!

Just your normal rental place. If you do something stupid and not return the item the way you got it then you will get charged. Rented a snowblower and it was in like new condition and worked great, returned it and got charged what I was quoted. The end. Will return for future rentals

I rented their brand tow dolly two times and I would not recommend this rental agency. First time I only used the dolly for 1/2 a day but they charged me for a full day. Even though they offer 1/2 day rentals I was told I would of had to tell them at the beginning of the rental. I would of if I knew there was that option. To give them the benefit of the doubt I rented one from them again. This time a half day rental. Unfortunately for me I broke a fender on the dolly. My fault and I brought it to their attention. A damage waiver fee is added to every rental. I figured that the fee covers any accidental damage like every other rental company(U-Haul). Wrong. I was instructed to read the fine print on the back of the invoice when I returned the dolly. Fine print says I am responsible for any damage. So why the damage waiver fee? Maybe thats why they rent their brand first instead of U-Hauls. A bit deceptive. 2 strikes and I am not going back for a third. Something just does not add up.

I have rented from them many times. From folding chairs to a bobcat. They have always been helpful and educate me on making the right choice when renting specialty equipment

I have rented enclosed trailers from Ruddys a couple times. They have been great to deal with. Nice trailers, quick, easy, and hassle free and priced fairly! I would recommend them.

The staff is amazing. I rent my car haulers from here and they treat you like like family vs. other locations

Was in there today used a tape measure off their shelf that they were selling for $3.99 to measure a blow float handle pulled it out 12 feet tape will not go back in lady behind the counter pulled it all the way out and accuse me of breaking it. When my employer return the blow float they would not let him out of the store without paying $4.28 for the tape measure. I called them and they were very rude to me. Forest Lake needs a new rental store someone that cares about their customers not this stupid tape measures will not go back with my company to rent things are again.

What a garbage establishmentCharged me full price for a 15 year old chainsaw that ran for 10 minutes. Blade was so dull that it kept overheating. What an awful place. I would never ever ever rent a thing from these terrible people. Poor excuse for a business.

I recently rented a trailer lift and. When I returned it they try to blame a dent in the fender the size of a penny on me. The ladies at the front desk dont worry about it we dont make a big deal about minor things like this. I said i appreciate it i love renting from you guys. They called me two day later saying their charging my card 65 dollars for labor to fix this so called dent. Really I thought it was no big deal. Rudys rental is garbage and I would pay twice as much to go sonehwere else. The people their are rude and dishonest and not worth my time.

Rented a chain saw and weed whacker with a saw blade. the weed whacker only worked for a minute and didnt even have enough power for the blade. They also make you buy your own blade so now I have a blade I can use with nothing

Worst customer service Ive ever experienced. If I could give negative stars I would. No returned phone messages, no returned emails. For over a week. Cant imagine theyll even stay in business.

Easy uhaul rental..great people. busy place.

Best rental place north of MinneapolisHave the nicest people working there and great quality equipment. Also the Halloween party stuff was cool.

Poor service, disputed mileage that was added on when I confirmed the reservation, also were going to charge me for an extra day for being 10 minutes late 🙄

Has it all!

Always over charging more then website says, also website says they have things they dont, anyone recommend somewhere else?

Staff is beyond rude, they do not have there stuff together at all. Had a Trainee check in my truck,he clearly was not trained in the proper way. The manager got mad at him for his mistake due to her Running outside to tell him something.. It has been an hour and a half and not nice employees at all... As I wait for the mistake to be fixed the reactions of another customers faces are horrible....

Rented a towable lift. Battery died after 2 hours of use. Ive rented these from other places and they last 8 hours.The other part that irks me, is you pay for whatever you tell them you are going to use it for. If you say you are going to use it for a day, you pay for the day, even if you take it back after 2 hours.Ive never rented from a place like that. I rent from Chisago Rental, Home Depot, Hejny Rental, Broadway Rental, none of them operate this way.I hadnt rented from Ruddys for 15 years. I only did this time because they had a piece of equipment no one else did. Now not only did I not get the job done, but I have to call in a different contractor and pay them to finish.Never again will I rent from Ruddys.

I would give this awful business a NEGATIVE star rating if I could. My son in law was quoted a price by an employee when he reserved the epuipment and the price DOUBLEDwhen he picked it up.The employee was there when he picked it up and the manager was rude to the employee and refused to work with my son in law to rectify the situation.Wow, what a BAIT AND SWITCH operation. I will be corsponding with the BBB about this practice. 😠

Friendly, helpful, prices good.

We used this company for our sons graduation this past weekend. We rented tables, chairs, a keg cooler, 20 by 20 tent, and a 6 ft tow behind grill. The employee at the North Branch location as very rude on Friday. They are closed on Sundays so on Monday when we went to return the equipment the same employee was rude and he had terrible hygiene issues. We helped him put all of the equipment back into the warehouse, stacked as he requested. The tent bag, listed all of the included items, we placed everything back into the bag. The rude employee stated. You put the spikes and the tent rope in the bag like I told you NOT to do. This is going to cost you $20.00 I asked him, why he was going to charge us when he just dumped the whole bag out to count all of the items anyway? He stated I have to dump them out to count the items and your going to be charged. The employee stated After you leave I will bill your credit card I said you cant do that, I will just pay the cash and have your manager call me. He stated No I will just bill your credit card after you leave. He would not give me his name or the owners name. The manager will not call us back. This is a very poor operating company.

I enjoy working with these guy they are very helpful and know there businessThe guy helping me load my vehicle are very helpful !

Customer service sucks! I rented a log splitter. When I brought it home, the hydraulics didnt work. I had to drive 26 miles round trip to get another one and wasted 1 1/2 hours in the process. When I brought it back the next day, I asked to be compensated for my time and inconvenience so the owner gave me $5 bucks off my $92 bill. Gee thanks.

I would give them 0 stars if I could. The woman that was there when I picked up didnt seem to have a clue what was going on. The other woman at the front desk was so rude I am surprised they are still in business. Safe yourself the headache and go somewhere else. What I was told upon pick up was not what they followed thru with upon return. They charged me an extra day and refused to credit it back. When I asked to speak to an owner the same rude lady said she would have her call me and she never did. WOW.

I would not give your business or time to this place for a few reasons. I worked here for just under 2 years of my life and never have been treated more poorly by anyone in my life. Most of the problems with this shop revolve around the negligence and laziness of its employees and owner, with the exception of the head mechanic, the owner hires way under qualified people because they except the rediculos pay and treatment they recive. Just to give a few examples the owner would make his employees do usless tasks rather than practical jobs like making them sweep the floor instead of organizing the completely trashed pole barn or fixing broken equipment. While this contributes to many of the problems I feel the biggest issue is the way the workers are treated and because they are treated so poorly not much work gets done. The owner of the shop is constantly putting down his workers and blaming every single problem on them rather than explaining how to fix the problem or taking responsibility for the issue, he expects his workers to do a large amount of tasks in an unreasonable amount of time and gets angry when they are not done or rushed to completion. While I may have some heavy bias here and I will admit that some of the equipment is good and treated well this is still not a place to take your business because they will act as though they care but as soon as you turn your back they spit on your name and money, Ive heard more trash talking of customers in this rental shop than I hear trash talk about the alchoholics at a bar, and personally I think that is very wrong.

All for supporting local business. These people are absolute trash.

Stay away from these crooks.I rented a tow dolly to move my fathers van. The dolley had bad wiring causing the lighting to be intermittent at first and completely stop working. Causing me to be pulled over. then the dolly shifted and stuck causing the vehicle being towed to dogleg off to the right on me. Its not because of the road slant or wind. the owner said that they would look at it when i brought it in a discuss compensation. They completely blew me off and didnt offer any adjustment instead charged me for a full days use when i didnt even use it a full day.

Volunteer event using their Uhaul truck. The truck had pet food in the cab and the seats were covered in pet fur, but complained at us for a dirty truck bed. Dont rent from them, terrible service.

We have rental insurance with our one insurance carrier but this rental company refuses to accept that unless you give them a Certificate of Insurance before hand. We rented a machine an hour ago and they refuse our Certificate of Insurance. It is has to be given to them before you rent. This is the first rental company that refuses to accept your insurance an hour later. We will not use this rental place again. There are plenty others out there. We will stay clear of them from now on.

Great rental store for all your needs. Highly recommended!

Horrible customer service, equipment sucks.. one time I rented a chipper, was old, slow and broke down half the time. I asked for some reduction in the bill and they werent willing one bit. . I said I wont rent from them again and they responded withfine! Who does this?

Just provided tables and chairs for a family wedding. Awesome!

If I could give them zero Stars I would worst customer service youll find anywhere

This is my absolute LAST CHOICE in rental stores - but its close by , so Ive been here many times over the last 15 years out of necessity nevertheless. In that time I have talked with all their staff and dealt with all the family member owners; so Ive observed their business culture and found it consistently lacking. Dont expect to leave here feeling good about the whole experience. It pretty obvious that no one here is particularly friendly in a personable way - with the possible exception of the mostly retired mother. The son-owner is all business, which is ok, but stay clear of any dealings with the daughter-owner if you can. So as a business, just be aware that they arent interested in you or your project or in providing any extra value, tips or insights along with your rental; they are out to make money off of you first and foremost, and it shows.In my most recent experience at Ruddys, I needed to rent their 16 trailer again - a big dual wheel one with ramps to haul my compact tractor home from the implement repair shop. After hooking up for this second rental 4 weeks later, we discovered my trucks trailer lights now werent working correctly (just the left blinker) and we couldnt remove the 4-wire adapter they had sold me originally for the first rental. (The kid who did the hookup the last time had jammed in there and must have broke something in there somehow).At that point I could have left with the trailer left signal light not working by signing a waiver. However, while trying to get the adapter and connector apart the the trailer light signals from my trucks wire harness stopped working completely. That ruled out the waiver option and they didnt offer to try and rewire a new connector on my truck. This was frustrating enough, but I decided to make the best of it and go with plan B - by renting their 1/2 ton pickup to haul the trailer with. I should mention I had already mentioned the pickup rental possiblity in the office before we confirmed the trailer light problem and discussed the rates and intended use).Well maybe it was because I had let a four letter cuss word slip within earshot (or maybe too she just wanted to see someone get further frustrated) but in any case , upon returning to the office, explaining my predicament and the plan B option, the daughter-owner suddenly decided to make matters worse. (I guess misery loves company). She paused in writng up the revised rental transaction (just after the cuss slipped out) and was suddenly inspired to ask me how much the tractor weighed, I was annoyed, and didnt know offhand so I hazzarded a offhand guess at 5000 lbs - whereupon she suddenly remembered a 5000 lbs towing limit for the UHaul pickup truck which she now explained that with the 3000 lb trailer put me beyond the allowed range. She didnt care that I had rented and towed it the first time with my own 1/2 ton truck no problem. Its UHAUL policy, she said. Even after I googled my tractor and saw it only weighed 2400 lbs, she said it was too much or too close the trailer was now closer to 3500 lbs. ( I have since googled UHaul and saw that the towing limit was actually 6000 lbs - so it was well within specs.)Needless to say, I took a deep breath and I left for a different rental place 10 minutes further (All Season Rental in lino Lakes). There they went out of their way to help me correct the wiring problem and rent a a trailer for just the cost of the rental. Should have gone there first

If I could give no stars I would. We used the UHaul service via Ruddys to haul a mattress for a fifteen minute drive. Upon returning the truck, the next day we were charge hefty penalty fees by whatever representative runs the UHaul from their business. They also calculated our mileage wrong, which we were also charged for. When we asked why, they told us:1) The cabin was so filthy when returned that they had to wash it out.2) They were also charging us for using their blankets. Which apparently the zip-tie was broken so they were charging us for that.First off, we were hauling a brand new MATTRESS. Which I dont understand how this created any mess at all. Before returning the truck, we even made sure to give the back a once-over to make sure that it was clean inside. Second, we never touched any of their additional services they offered.We called UHaul to complain and their service rep. told us that they couldnt do anything because we could be lying. Only when we told her that we wouldnt be letting this go and would need to talk to their corporate office did her tune change and she promptly refunded us the money (we also were refunded the amount that they initially calculated wrong in mileage).Whoever runs the UHaul out of Ruddys is a scammer, making false claims for the money, and should be fired. Make sure to take pictures of the state of your truck before returning it, or better yet -- dont use them at all! There are several other UHaul services around Forest Lake to use that might be better and run by more honest individuals. Ruddys is not such a place.

We have rented from Ruddys in the past because you are held hostage in a town like Forest Lake where they only have one rental company. But no more. Now we drive to the Twin Cities because Ruddys equipment is from another century, is dirty and often doesnt work properly. And the crazy part is that they charge similar prices to Apres Party Rental where you get new, clean equipment. BUYER BEWARE. Drive the extra miles to avoid Ruddys. It is worth your time and money.

I have never been as upset as i was when dealing with these people. There was a misunderstanding about equipment return caused by them not explaining things properly, and i promptly got charged alost 4 times what the original bill was. After pleading my case to the extremely rude and frustrating front desk gal, i offered to pay half of the bill and at least leave with some sence that they were a credible business, and she wouldnt give an inch. As a small business owner myself, i am baffeled about how this small business stays running, especially when all your reviews are horrible. Please do not rent from this place. You will save yourself a day of being upset.

Great people, helped me with a major project. I would rent from them again without question.

What an odd place. Great equipment, unusual rental practices and a subpar staff. In a pinch I will return but not my go to place!

If I could leave zero stars I would. Rented me a 18’ trailer with flat tires and brakes that didn’t work. Unbelievably rude owners. I will never rent there again.

Quick and convenient service

We were extremely disappointed.They charged us a $20 penalty for having left the stakes in the tent bag. They acted like it was an enormous inconvenience to take them out....took all of two minutes.

Trailer was trashed lights fall out as i drove took 45 minutes before i just hooked up trailer myself then got yelled at because i did the guys job wont be renting from them again

They are a scam, Rouge, rude. Be aware.

Theft with a smile with out the smile!

They suck.. do not rent equipment from this facility

Was unhappy with a product I rented owner wasnt very nice about it

Arrogant and rude staff.

Rock Vac is worth the investment.

Very disappointed. Wish I would have read the reviews before renting. People should really start reporting to the BBB.

Great local rental service

Terrible service, pricing is awful, will not recommend to anyone.

They will rent you a trailer that is not legal. When you get pulled over for it they will blame you for not checking it first. Buyer beware.

Staff was unprofessional and disrespectful.

Nooooooooo

The Lady Was Mean