If I could give 10 stars I would! This dealership has been amazing time and time again. Fulton & Joe went above and beyond to ensure we walked out in the car I loved at the price I wanted. We were waiting for so long that Fulton went to the gas station and bought us waters and a Diet Pepsi. The patience and respect we were shown from the time we stepped on the lot to the time we left didnt waver. I looked at an ungodly amount of cars and test drove a few with no qualms. 10/10 RECOMMEND!!A year and a half ago my husband bought his F-150 at this dealership and they stayed until 11:45 pm to make the deal and ensure we were 100% satisfied. Thank you SO SO MUCH!!!! Youve earned loyal customers for life.

Ernesto was top of the line for sure. Very professional. Kept us updated on the progress of our repair. I would totally recommend Ernesto any day and anytime you need a professional to guide you during a recall and/or a repair.Thanks again Ernesto.

I recently graduated from college and so now could afford my first new car ever. I suppose I made the mistake of showing excitement and acknowledging there is low inventory these days because the sales team was reluctant to give any sort of discount. The 1st time buyer and new college grad discount surely should have applied to me, but the team here would not budge. I asked for documentation that would explain why these discounts wouldnt apply to me. They failed to provide that documentation and would only verbally tell me their point. Im not sure how they can dispute my graduation date, nor how my vehicle doesnt apply to the 1st time buyer deal.Then the team made math mistakes when calculating the final sale price. Of the mistakes I found, one of them would of upcharged me $2000 alone!The fancy showroom has to be funded by someone, and its the customers. They also offer pennies for your trade-in.As a working professional, Ill be purchasing new vehicles in the future, and it wont be from these guys.

I just never learn and here I am after 4 months and still no car but my part did arrive but it was damaged and so Ernesto wants to get mad because I chose not to get buy a part I may not have needed and said now I have to wait which may take up to an hour just to pick up my car. So I then I said I would come back in the morning if I could get my daughters softball gear and here we are waiting and waiting and waiting . It’s been a long time since someone has me act out of character and Ernesto did it. So now I’m waiting to at least get my daughters softball gear from my trunk and as he has us waiting and waiting but someone else was much more helpful and turned a bad situation into a better one for just being courteous

Kevin my sales guy and team were great. Worked hard to get me the right deal in a weird market. Thank you all….

Bought my first new car and was excited, but didnt have a great experience. They failed to provide documentation of why I didnt qualify for New College Grad discount.Failed to provide documentation of why I didnt qualify for 1st Time Buyer discount.

Usually I dont review dealerships but this one left a bad taste.They pushed too hard on me prefilling a credit form while my quote was being made. Like relax man i havent even decided to buy yet.When they did bring the quote they came with non-negotiable markups and dealer added items, when that was the FIRST thing I asked coming in, and they said no they are fair and will work with me.They also kept bragging about how they are #3 ford dealership in the country. Self bragging about themselves and their dealership while badmouthing other local competitive dealerships, say other dealership employees live paycheck to paycheck. Good for you?Didnt really listen to what I came for or wanted, but pushed me to buy whatever lower tier models they had in stock.Then, when they had the exact model I wanted to buy in stock a couple of weeks later, they ignored my emails and never gave my calls back.My suggestion is that your Online Manager needs to relax, stop being so proud, and listen to what the customer wants and work towards that goal.I dont know if its a covid thing or this dealership attitude has always been like this.This review is based Solely off my experience.

Friday I bought my truck at Sunrise Ford. It was the truck I was looking for and my salesman Miguel Gonzales did a great job. The people in finance were also wonderful. So if you need a new truck contact Miguel and he will get one for you.

I went in found what I was looking for that same day. Coach help me out a lot. Mike V was great and the other sale members in the finance department. I was in my new truck in under 3 hours. Absolutely Amazing

I took my car for a service and oil change 10/30/21. They gave me a diagnostic said everything was fine. A week later my car battery died. Bad service and took my car back told them the situation and they said the only check if there is any leaking in the battery.

Do not treat you as a valued customer. After I checked my vehicle when I got home I found the engine cover missing. When I contacted them I was told its no longer on the vehicles made after May 2021 and that was that even though all reviews and pictures show it. They changed thousands extra as an up-charge due to the pandemic shortage but were unwilling to replace a $ 180 part to show you are a valued customer. Salesman was good but management doesnt seem to care after they make the sale. Go elsewhere.

I was helped by Chris Miles, he was very professional and all the paperwork was done painlessly. I left feeling very confident I received the best deal ever! Thank you Chris for all that you did.

I recently purchased a new Truck (F-150) at Sunrise Ford and I regret not doing it sooner (you know before the whole pandemic and shortage thing).Ask for Chris Miles, he is great. he revolutionized the the whole car buying process for me. Very friendly, knowledgeable and caring, dont listen to other people, experiences are all personal and in relation to yourself. I was in and out rather quickly and effortlessly. I would not mind doing the whole process over again.The facility is very clean, they have nice music playing and it feels homey. Check out Sunrise Ford in your quest for a new car, you wont regret it. What do you have to lose?

Sunrise Ford is the best. I have bought two trucks there and get them service at their quick Lane. its always fast and easy Im in and out of there fast and they always give me the option off taking care of any other maintenance that might be due. I definitely recommend them. check them out!

Dishonest Sales people, I drove 3 hours after closing a deal on the phone promising you a price, after telling them Im coming from far away dont do your sale trick on me must see you in person to approve it . Please be advised they will ask you to come in person to approve it BIG lie. DONT WASTE YOUR HERE.

Top notch customer service, Miguel Gonzalez is the easiest salesman to work with. No pressure, very accommodating, and very professional. I live about an hour away (with no traffic) and have had to change appointments a couple times without issue.

This place was awesome! Mario specifically did such an amazing job helping me out and streamlining the process of buying a new car. Thank you to all the guys there. Highly recommended. They treat their customers with great care.

Super service!!! My car was serviced quickly and professionally. Jason was the best!! Great communication. He called me right away with what was wrong with my car and what it would take to fix it. He updated me with my car’s status.I always come back to sunrise Ford for all my service needs because I feel they are very honest about what needs to be done and the service is done right the first time. Thank you sunrise Ford. You are the best!!!!

Hello, Im very happy with my new F-150 this is the first time I buy me a new truck and Im very happy that it was at sunrise Ford. VICTOR LOZANO was super helpful and very professional I will be coming back to sunrise ford for years to come again thank you Victor and Thank you to the hold team

I spoke with sales person over the phone and like many other patrons was given the promise of locking in the purchase price to include sales tax and licensing. Do your homework and calculate your sales tax and licensing. Trust me it’s no where near what they make you believe it to be. Even after getting screwed over and driving 45/50 minutes to dealership, I still met them half way on pricing. What upsets me the most is that they gave no incentives for veterans or law enforcement. So what’s new in California. Perfect ending to a horrible experience. If your a veteran or law enforcement officer ask for a manager or someone who actually gives a dam. After going through my incident I wanted nothing to do with Sunrise Ford Fontana. Karma is a real thing. Hope you do someone better next time. F. Diaz

Salesman DIDNT even try to help us on a new car after he said he could get us a great deal. Then lowballed us on our trade in. He never even showed us any paper work or numbers it was all verbal. Very disappointing we have bought 3 new vehicles from Sunrise but never again. We wanted a new car we did not need one. We have a great good one now. Sunrise you we not nice...

They had better sales follow up than any dealership Ive worked with. They were also really friendly and even delivered my truck to me 60 miles away.Great experience and will definitely work with them again.

Scammed a friend of mine on a raptor! They agreed on a deal then wanted to charger $15,000 more for it when it arrived! AVOID AT ALL COSTS

I was pleased with the service however due to miscommunication or flat out being ignored I spent an extra 45 minutes to an hour there because the technician in charge of my truck forgot I was there and just went on to the next service appointment. Not until I walked out to the service area and saw my truck had not even been touched, and raised hell, did the work begin.I would like to thank the service manager for moving me to the front of the line and getting me out of there shroty after it has been realized I was skipped and forgotten about.My truck runs like a dream and I thank the good people at Ford for making such a superior product. I love my Ford f-150 4x4!!M-

Everyone that Ive ever dealt with at Sunrise ford has always treated my family and myself with the utmost respect and professionalism. My guys are Ken Certuche in service, Chris Miles in sales & Jose Fong in finance, theres no other dealership for us. 🤗🤗🤗

Have never had a better experience buying a truck than I did with Bobby Williams and Matt Chartland. They are boaters, duners and family men and they spoke my language.They just generally understand the outdoor life better than most of the sales people youll encounter at other dealerships. If you are truck, SUV or car buyer that enjoys recreating with your family, these are you guys. They understand what we do, why we do it and theyll help you make the right choice whatever Ford vehicle you are interested in. A solid 10!

Tyler over at Sunrise Ford is the man. Made purchasing my leased vehicle hassle free and all around just a breeze! 10/10 would recommend this dealer to anyone in the inland empire searching for any kind of Ford Vehicle.

Recently purchased a tesla model 3 is 60miles and had my worst experiance with them I have also bought a 2020 raptor and a 2019 fusion and didnt have any issues with those unfortunately do to some bad communication from there end I ended up not getting what I payed for.

Very clean dealership. Great salesman. Have purchased several cars there. Great selection of trucks including commercial trucks. Used and new cars.

Right off the bat, super professional and welcoming sales man Kean helped me with many options. He was so patient and super helpful. Thanks man, he made it all happen and I was able to get my wife her “mom car” upgrade! Then also, Jose Fong worked magic with the numbers of the whole thing I appreciate you so much! 100% would recommend this place! No scams, straight up with you on everything. Coming back soon for my upgrade 😎

I have been a customer at Sunrise Ford for many years. This is my second Ford Escape. I like the way they help you maintain your vehicle. I am pleased with my results.

Greatly disappointed in this dealership. I thought this was going to be a great experience and it turned into a nightmare.My wife called the dealership and spoke with a salesman. We drove several hours to get to the dealership and when we arrived the salesman was nice and showed us the car. The sticker price on the internet did match the price that was on the car. I didnt see a Additional Dealer Markup (ADM) on the car that we were going to purchase, but I did see the ADM on other cars in the showroom. I thought, great this salesman didnt lie and the price was the same as on the internet.We sat down, he took all of my information and then came back with the price of the car which had a $20,000 ADM, the price on the piece of paper was just under $90,000. I understand that dealers are marking up their cars, but when the price on the internet and on the car does not have the mark-up and after Ive been at the dealership for hours they thought I would just cave and pay the price.I took pictures of every car in the showroom which had the ADM and this was the only car that didnt.What a dishonest thing to do to a couple with a child to drive a total of 4 hours and to pull a bait and switch on the price. Very disgusting.Ive filed a complaint with Corporate and with the BBB.

This was the easiest car buying experience I have ever had. Saw something I liked online, made a few calls and everything was taken care of via phone. All I had to do was show up and pick it up, maybe 20 minutes at the dealership. Luan is an amazing saleswomen and she will go out of her way to make sure you are taken care of.

Dealership does not honor order prices. After 4 months waiting for delivery a 15k markup was added after being told there wouldnt be. Shady and unethical. Does Ford corporate hold their dealers accountable?

I have been going to Sunrise Ford and have always been treated well especially by Mark Coach Powell and the rest of the staff. Ive already purchased two Ford C-Max and now I have an Eco-Sport. I will keep coming back. For service, Sunrise Ford is the only place I take my cars.Charles Bell

Kean and the rest of the staff were great! Kean went the extra mile to make the deal happen and we are very happy with our Expedition. I will contact him directly if I need another Ford in the next few years.

Been a Ford guy from a Ford family all my life. My current vehicle is a 2014 Ford Escape that I just love. Its the most dependable vehicle Ive owned, and is versatile and very comfortable for local errands or long road trips. Sunrise Ford has been my go-to for general maintenance and servicing, and they do not disappoint. Ernesto Garcia is my regular service adviser. He does a fantastic job of keeping me informed on what my vehicle needs, where its at in the maintenance process, and when I can expect to have it ready (thats for bigger jobs; normally I bring a good book and just wait till its ready). I live about 20 miles from the dealership and pass by several other Ford dealers on my way. Its worth it to me to have my car serviced at a location I know I can trust to get the job done correctly, and in a timely manner.

Bait and switch kept us there for 4 hours selling us a car for the sticker price on the window then they try to add $10,000 at the end on the contract and said that is just the remark up. Worst dealership ever lacking integrity go elsewhere if your money is worth anything to you

I placed a special order for a new truck in June 2021. I was told by my salesman that I would be sold the truck at msrp. I specifically asked if there would be any dealer mark up and was told no. After waiting 4 months and planning for the purchase of my new truck, I was told a week before delivery that they would be adding a $15,000 dealer mark up to my special order. They would not negotiate at all, and basically treated me like they didnt want or need my business. I even offered to pay $10k over msrp and was still denied. I was told by my salesman that the 2 owners control the mark up. I guess greed comes before integrity in their book. I thought the days of slimy car salesman were over, but not at Sunrise Ford! Stay far away!

They should be shamed for asking 20k+ over on vehicles due to the chip shortage. Look elsewhere for a vehicle because no one in this state is charging that much. Dont be fooled and have patience. This is robbery and should be illegal.

Although the service I had done was fairly fast.... You want to speed up your check in process.... I dont see why your check in person thought that it would be ok to stand there talking to the first car customer for almost 25bmins in the quick service lane when there were at least 5 to 6 other cars waiting

Great service. fast and easy.Sale person responds to all question quick and accurate.I will recommend to any want who want to buy a vehicle without too much going around. easy to negotiated and quick respond

The worst experience ever, agreed to a invoice price provided by Sunrise only to find out they wanted to charge me another $500 to have Ford provide the credit.. what a joke

Joseph Picasso was great and his boss Oscar was working hard to make me a good deal.

Very helpful people did what they promised. The Truck came a week early !.The Truck has been great joy to Owen There is a world of difference between 2007 and 2021 in the world of f150 FORD trucks !

This place is huge and I loved seeing the collection of classic and supercars in the lobby. Very nice place. The most important part of course our salesman Jose Moreno was absolutely wonderful, very friendly and did a great job guiding me and my girlfriend into our new ford bronco sport! Everyone involved in the process was great and Im sorry I dont remember more names we were just too excited to drive home!

To start I called inquiring about a charcoal grey Mustang 5.0. I was directed towards Daniel Vasquez. He had the car I envisioned ready for a test drive and right away I knew that the car was perfect. During the negotiation I never felt uncomfortable and actually felt like Aaron Medina and Daniel Vasquez were both trying their best to get me a deal within my budget. Then in the finance sector Ruben Gonzalez was fantastic had great conversation and kept the process brisk and not so much a drag. The entire process makes me confident that I will only buy from Sunrise Ford and refer friends and family to Sunrise Ford.

Very straight forward with pricing, quick response. The paperwork was effortless, e-signed contracts. Customer service was responsive and polite.

What a bunch of manipulative liars. You choose a car, they run your credit, which is perfect, work out a deal, you go home to get your trade in ,drive back and they sold the car. Rude enough to anyone but disabled seniors ..despectible!!!!Beware!!!!

Kean is a great asset to Sunrise Ford! He is truly a great person and knows what he is talking about. He should be the face of Sunrise Ford. Kean knows a lot about cars so if you ever need a Ford go to Kean!! No other Ford Dealership compares to this one.

Eli was so helpful and nice, i was seriously frustrated with the car shopping experience because it came about so abruptly. But he made it so much easier. I did spend a little more than i wanted, but it was totally worth it because my kids and I love the car. It fits us perfectly. Thank you so much Eli.

Great place and they work with you!! Would buy from them again

It was a great experience got me in and out in what I wanted.

Avoid these hacks at any cost.I have a 2011 Ford F-150. At 126,000 miles, the engine blew. I took the vehicle to Sunrise Ford in Fontana. I had the vehicle towed from Victorville down to the dealership. It took the service advisor 4 days to find the vehicle and get it checked in?It took 3 weeks to get and estimate on the repairs ($16,000). I should have come to my senses at that point, but I love the truck and said sure, go ahead and fix it!Fast forward 9 weeks (total repair time was over 3 months), Sarah (service advisor) called me and said my truck is done. I went and paid my bill and picked it up. I was excited to get my truck back. I jumped in it, started it and the engine shook so bad it was undrivable. I located the Service manager (Eddie) and he took the truck back to the Mechanic. Turns out, they didnt connect the wiring to the cylinders, so the truck was running on 4 cylinders.I left the dealership, I didnt get 5 miles and a battery charging message came up on the dashboard. A week later I took it back and $530 later, it was fixed. Yes thats right, they charged me out the A** to fix it.Now, 6 weeks after getting the truck back, there is a clunking noise when I turn the steering wheel. I took it to a different dealership and they found the transmission cross member bolts were not tightened. Its not that they were loose, they were never tightened at all.I asked the service manager at the current dealership ( a real service manager) to have the mechanic look over the whole truck, everything to make sure it looks good.Ill never go back to Sunrise Ford in Fontana and you shouldnt either. If there were a selection for ZERO stars, Id use it!Last but not least, the service advisors at this dealership will not call you or return your calls unless there is money involved.You have been warned.

They were really time conscious, and friendly. I like the fact that they took the time to explain what was needed for my car. The service is pretty expensive, but you pay for quality!

I want to say thank you to Sarah and the rest of the service team. Ive used the service department on three occasions since the purchase of my vehicle. Service advisors Ryan, Sarah and Ken have all been been first class. Thank you Sunrise Ford!V Voskuil

Tim and Jose from fleet sale knocked it out! They got me into a brand new F-350 work truck with zero problems. The whole transaction was fast and easy. The numbers Tim gave me over the phone where the numbers I drove away with. Jose was knowledgeable and was straight to the point. Tim set it up and Jose sealed the deal. Thanks again guys, Ill be back when its time to purchase our next family vehicle!

Ray was a great sales men got me the truck I wanted and was really nice the financial manager Howard was really cool to 10 out of 5 stars

I am frustrated every time I talk to anyone from Sunrise Ford. I do not recommend. Ive had multiple issues none of them properly or courdisly resolved. Just go somewhere else save yourself the time an money.

So satisfied with the service! Brian Howe took care of us and got us out with a brand new car! Wasn’t pushy and aggressive at all but super helpful! He helped us get the car we wanted for the price range we wanted. He gave us space when we needed it, we are just So grateful! Would definitely recommend Brian! He’s been the best sales man we’ve ever had!

This was the best car buying experience I have ever had and even heard of. From searching for the truck online, to the sale, to even delivering it to me. These guys will stop at nothing to get you exactly what you want for a deal you can’t pass up. I’ll be back.

My service experience was the worst ever. Although Ford paid half of the cost of replacing my engine, I wasn’t too happy also to find out I had to replace my rack an pinion. Never had any issues or symbols with steering. Took my car in July 19 and didn’t get it back until 2 months later. I called over and over and no return calls from service department. Supervisors were the worst. Opening my hod the next morning my engine was filthy. Not even wiped down, they didn’t keep my battery charged. Supposed to do a full inspection witch I know they did not. I wish I could add pictures. I called the next morning.All my service advisor does is make excuses. Totally unacceptable service. I hope all Ford service departments sent this bad.

Worst service Ive ever had a a car dealer. Im a repeat customer and just bought a $60,000 truck from them. Complaining to the manager doesnt do any good so dont bother. Took truck in for recalls, get the truck back almost a week later with bird poop all over it. Even though they claimed it was kept in a garage. The dealer didnt even do the recall work. They drove it to a shady auto body repair shop. Charged me for a oil change when they said they wouldnt. Then gave it back with blue painters tape on the windshield and didnt replace the gas they used driving off site. Hearing how good other dealerships are to friends I talk to, sunrise Ford is a embarrassment.

Worked hard to get a deal. Finance manger worked me over and offered me a 1/3rd of the price for my trade. Found an offer for 3 times a much on carvanna. Settled on a deal for the car. And they sold the car out from under me. Not only that but they made me and my wife sign the loan papers. And put money down. They own two lots. I asked where this car was and the salesman told me it’s here come on down. Yeah it was at the other dealership. So loan docs all signed and done. And the salesman goes to get the car from the other lot in North Hollywood. 60 minutes after leaving the dealership I get a call. The car was already sold to another party! So someone didn’t call or email saying “hey don’t sell that car we have a serious buyer.” Then they come back with we will pay off what you owe on the trade. The trade was off the deal. And you can get this car we have for $1000 more. Nope cancel the deal. I signed for the car with this vin and you were unable to deliver that car. If the salesman was just upfront on where the car was maybe they could get a nice deal out of it. But I had to call and deal with 3 or 4 different people to get a refund on my down payment. Because no one knew what was going on. We went to another dealer. Put a hold on the car I wanted so it was not sold. Got 2 1/2x the trade in value and walked out with a new car I wanted. Not a bate and switch after you sold the car I signed for. I will never deal with this dealership again. Other better dealerships out there!!!

Dont buy car here, bunch of Dishonest Sales people

Today 06/25/2021 I went into this dealership for a due bill for an alignment and seat detailing, also to purchase an extra key for my truck and the carpet mats, I spoke to at least 3 people and told them I needed everything done the same day, they told me that I would be out of there by 12 noon. Only to find out that no one new that I was supposed to purchase the other items and they wanted to make me wait for an extra 2 hours to cut the key and to program the key. I called the manager Seth and never returned my called. The sales guy Michael Bryant never told me I had to personally go to parts and place the order. They lack communication and professionalism! Very disappointed and a bad experience with the whole thing.

Save yourself the hassle and go to Fritts Ford in Riverside. This dealership is a joke

$1200 to fix some hoses, glad I didnt. The problem was the radiator. I would of spent $1200 and still would of had the same issues.

Be aware of this Dealership, After purchasing a 50K car they forgot to give me the 2nd key saying I need to purchase it and reprogram it and pay extra $$...bunch of Dishonest ppl

I used to be a dedicated customer of this dealership, close to work and people were nice. I purchase my last car here.Unfortunately my car broke down close to home and in order to honor the extended warranty Sunrise had to release it.Mr Ruben Fernandez from service refused and was very unhelpful, one could almost say rude. He acknowledged that Sunrise could not look at my car in the next two weeks for been behind their work scheduled and I would have to rent a car or find another transportation. Still he refused, helping a customer in need is not his priority. He only needed to say yes so my car can be immediately repaired at a different dealership. He said no, and hanged up.From now I can firmly say stay away from Sunrise Ford Dealership, they do not care about their customers

The buying experience was exceptional. Sergio handled everything very smoothly from start to finish. The purchase was 100% online. They also delivered the truck sooner than anticipated. From now on all my trucks will be purchased from Sunrise Ford, and online.

Ken in service is the absolute best. Always takes care of you and keeps you updated on the status of your car. I can rest easy knowing he is on top of it.

Luann help to get the truck of my dreams also jose in credit was very helpful

Kean (weird but pronouned as Ke-yan) our salesperson was great! Super helpful with a superb attitude. The entire process just took too long. We understand that Kean was new to sales and should have been mentored a different way than a senior salesperson taking over the entire process and showing a sense of frustration when we stated that we would think about it. The consumer is making the purchase not the dealership so patience is a virtue and key!Anyways, I would highly recommend Kean for any of your Ford needs because he went above and beyond. So reach out to Kean if you need a new or used vehicle. Would have given a higher rating but due to the time taken for the entire process and switch in sales, the reason for the lower rating.

I purchased a used F350 in November of 2020. As of today I still do not have the license plates. Oh, and we had been driving around with expired paper plates. I had to call and fight with them to get an extension not once but twice now. Buyers beware!!!! I also sat on the phone with DMV for over an hour and they stated it was Sunrise Ford that has not submitted the proper paperwork.

Unfortunately I am not able to rate this establishment with 0 stars...because they truly do not deserve any. Their service department is UNTRUSTWORTHY, UNORGANIZED and all around rude. CUSTOMER service??? Not here. I am a long time Ford customer (as well as a few of my other family members) and will not be buying or leasing my next vehicle from here, nor will I be recommending anyone to attempt anything at this establishment in the future. Read your warranties carefully friends! Their service department, led by some very unorganized and unprofessional managers (Carolyn Adams) will try to put you through the ringer, with hidden fees, unanswered phone calls, emails, and messages and then try to tack on more fees!ON TOP OF almost 2 months of back and forth: Once Sunrise realized we were not going to go through with their service department and we picked up our car, PAID them for their diagnostic ($600+) towed it back to our house we opened the hood only to discover they sent our vehicle back with an engine LEAKING gasoline on my driveway, a motor with all kinds of HOSES UNATTACHED and in pieces, a RAG left under the hood, and the dip stick completely out. Now we cannot even turn the key over to charge it so we can move it back on my driveway!!! Is this what you call customer service??? We called back to their service department only to be told by Ruben Fernandez that we would need to PAY EXTRA to bring our vehicle back and have the mechanics re-attach the hoses they left all out of order.... EXCUSE ME?!?!I hope, for the owners sake, that they consider a staffing change in their management and service department. Or else I forsee quite a bit of arbitration in this dealers future starting with us. :-( :-( :-(

I just bought a new 21 Explorer from them and from the first step in and last step out there were amazing helped me get the car I wanted and great rate I definitely recommend them best prices around

I took my 2015 ford flex and for a Lube and oil enter have my backup camera taking care of thank God I have the extended warranty. I was informed that when they were doing the Lube and oil they found a coolant leak they said it was coming from my water pump and if I did it all at one time I would only have to pay the $100 deductible much lets do it and told I would have my car back in 3 to 4 days. 14 days later I finely got my car back. I was able to get a rental car because of the extended warranty when I took the rental car I chose to purchase Hertz rental car insurance instead of using my own as we have a $500 deductible. Thinking I would only have the rental for 3 or 4 days not 14 days. I now know that would never rent a car from Hertz, not happy with them at all. I cant wait to write that review. On day 13 I recived a call that my car was ready then recived another call telling me that it was still leaking after the final test drive my thought is they should have had the final test drive before they called. I said to the caller well can you check to see if it is just a hose it needs to be tightened no its 4:30 we close at 5. On Monday when I talked to my technician I asked what had been the problem Oh my God it only needed a hose to be tight that would save me 3 days of car insurance on my rental. With all that said my car runs fine and I will continue to use sunrise Florida as my repair shop is that just where I purchased my car and in the past I have always received excellent care not so this time

Great service and sales team They were extremely helpful

We had transmission problems with our fairly brand new car from a totally “different” dealership who gave us the run around for almost a year.We decided to take our car to Sunrise Ford, Fontana, who found the problems and fixed the car expeditiously according to the need. We were very happy from start to finish and pleased with our service Manager, and others who assisted us. Everyone was very professional, patient, kind, knowledgeable, and kept us informed. We would highly recommend Sunrise Ford to anyone. OUTSTANDING job Sunrise Ford, and Thank You!The Jones’,

I purchased a new vehicle at Sunrise Ford and because of my experience there Ive recommended friends and family. Their customer service all around (sales, finance, service & parts!) is truly exceptional. If youre worried about safety during this pandemic, rest assured they take all safety precautions seriously. My vehicle was delivered to me in a safe and prompt manner. Im a very happy and satisfied customer.

I showed up excited to start the process of buying my new F-150, but I was made to wait 30 minutes for the salesman with whom I had an appointment. Then he took me all the way out to the truck and didnt even bring the keys. After getting the keys to the truck he proceeded to tell me that this truck was going to cost 8 thousand dollars over MSRP, because this type of truck was in major demand. After all this he finally told me that I would have to put in a credit application before he would let me test drive the truck. I refused and told him that I would be calling his sales manager on Monday. This is highly irregular and I didnt like how I was treated. I will not be buying a Ford now.

Be carefulThey force you to buy an alarm and an Etch protection,Its optional so you have to tell them to remove thos items,

The staff/personnel are professionals. As well as organize and knowledgeable.

Talking with Erik was a Pleasure. He was very knowledgeable and professional. Had all the answers I was looking for.

Aaron was my sales man and he was awesome didn’t try to BS me gave me the fax didn’t try to sell me just told me the benefits we discussed the pros and cons in a very professional manner. I’ve bought cars over the years I can’t remember how many that’s how many I have bought and I have to honestly say this was the best purchase experience that I’ve ever had. The salesman was awesome the sales manager that came out and went over the numbers with me was very detailed make sure if I had any questions I asked him answer any questions that I did ask and very professional. The finance guy was awesome he went over the numbers make sure I understood what it was how much it was what the payments were the percentages everything that was covered he did an awesome

Ive been coming here for years. And I always have a good experience. I havent bought a car here, but I have gotten my cars serviced here. And they are upfront about the pricing. The wait can sometimes be long, but they do have a courtesy shuttle to take you home if you dont want to wait around. In my personal experience, I have a good time here. They also buy you lunch at their cafe when you get your car serviced. The staff is helpful and informative. The boss lady is also very nice and courteous. I wish I can remember her name. But stop by, and check it out for yourself.

I was looking into a 2019 Ford Mustang GT Premium with a 6 speed manual but couldnt find anything I liked. I went over to Sunrise Ford with a recommendation to see Roddy Wilson, the Assistant Sales Manager. He immediately paired me with Victor who is a Product Specialist there. Victor mindfully found the perfect car for me and within minutes I was shaking Mr. Wilsons hand for my car. Finance was super smooth and the car came out perfect after detail! Everyone here went the extra mile and I recommend seeing them!

I was hesitant to dealer order the truck, but once I went in and sat down with the fleet manager, Tim Osborn, I felt comfortable proceeding with ordering the truck. Additionally, he offered a very good price. The truck took an expected six weeks to arrive at the dealer.Tim Osborn was a pleasure to work with. He was honest with everything and never misleading. I will definitely be recommending my family and friends to him to purchase their new Ford. I recommend you contact him if your in the market.

Tyler is wonderful. Great guy. Showed me the cars and took me on test drive. Answered all my questions. Go see Tyler when ready to buy a new Ford.

Dropped my new truck in the evening of 6/12/18 and checked it in with Ken Certuche. I had bought the truck 2 weeks ago and never got my spare key and the truck had 2 recalls; so need this fixed or addressed. Left for TX for the weekend and came to pick up the truck on Monday on 10/12/18. My service Rep Don Wheller was busy with other customers so asked the rep nxt door Josue Martinez to check my car out because Don seemed to have more than 3 customers waiting. The guy flat out told me he only had enough time to finish his coffee before is nxt appointment comes in. To check with the cashier who was had not clocked in yet, for help!!! Rick Madrid wa nice enough to check my truck out after 15 minutes wait after he noticed the wait (very nice and professional guy) I drove off and realized i had a chip with a crack on my windshield and a scratch on the tint on my drivers side, so I called the dealership right away and spoke to Don Wheller on regards to returning the truck and figure out what happened. The guy gave me a run around and said he has no opening today, he will review the security cameras and call me back by the nxt day. I called his Managers Caroline and Karen, because Dons answer was very flacky and wishy washy. They also told me the same thing. Will call you tomorrow after reviewing the tapes. After that I never heard from them again. I even called them multiple times and all I got is voicemail and left multiple msgs … with no return calls. In the mean time the crack has got bigger and bigger to almost halfway on my windshield. Very shady people and poor customer service. Worse off; a recall and getting my key; cost me some damages over $700 that I need to fix out of pocket since it seems like they are waiting it out for me to forget about it and fix the damages. Not a service department I will recommend. As soon as I have time I will ensure that I change my dealership service choice to another dealership. I will not recommend this people to anyone to say the least. If anything, I could have bought the truck else where or taken it else where if I had taken time to read there reviews before hand. STRONGLY NOT RECOMMENDED

They have a nice selection of cars to choose from, the restrooms are all ways clean , but some of the dales men are kinda pushy at times. Sometimes they should step back and let you think about if the item yr about to buy will fit into your budget.

Sunrise Ford has the worst service department ever I bought a Chevy from rotolo Chevrolet and their service department is by far so much better don’t buy or have your car serviced by this place

I will never go back! They gave us a price over the phone and would not Honor it. When we drove 2 1/2 hours to get there. Bad customer service. Manager sucks!! Go anywhere except this Ford Dealership!BEWARE! I would of given a 0 Star if it was an option. We bought a newer car with more options for a cheaper price!!

Well, This was my first time using Sunrise Ford for a oil change (service) today. My service assistant Julian took me under his wing and guided me through the transaction and answered a bunch of questions I had. Hats off to him and the friendly staff.COVID-19 - I noticed hand sanitizer through out the faculty (I had to looks at the new cars) and all employees had their masks on. That put me a ease being there the short duration it took to do my “complete” service. I was one of six people and we all had plenty room in the clean waiting area to wait, guessing it took 35/45 minutes to complete my request. Seamed like 10 minutes.

Steven in sales went above and beyond. Especially during a time right now with social distancing, he was able to get everything started prior to coming into the dealership. Once I got there he made sure it was a smooth and quick process. I am beyond happy with my new car. I definitely would recommend Sunrise Ford to anyone!

Sunrise has always sucked and nothing has changed

Amazing service! They served me breakfast! Everybody who passed by me said hello! I could hang out at Sunrise all day! Abner and I had a great conversation about the GT and F100 in the lobby. He tried to sell me the GT. Way over my pay grade, but thanks for talking with me! Thank you!

The best car buying experience Ive ever had by far. We purchased an excellent preowned car, for an excellent price, with excellent financing, and every staff member we worked with was knowledgeable and kind. We even realized an issue with one of the seat heaters not working a couple days after purchasing and they offered to fix it at no charge even though the warranty was out of date. Great job to the team at Sunrise Ford. I look forward to coming back in the future!

I found this dealership when I was helping my son find a new car. The model he wanted was discontinued and hard to find but I found one on their website. When we got there, we were greeted right away. The gentleman that helped us, Coach, was happy, friendly, and wanted to help us the best he could without treating us like a dollar sign. Because my son was turning in a lease and didnt have his car with him, they had no problem delivering the new vehicle to our house the next day and in turn picked up his trade in as well. Coach made our sale easy and fun and I told him we would be back (although not sure when).Well, one month later, I needed to find another vehicle for my business and again, I found what I was looking for on their website for a price that couldnt be beat. I contacted the gentleman in the fleet department, Jose Moreno, and he was more than happy to oblige and gave me all the info I needed. I told him that we were only available to go there on a Saturday because my husband was busy with work and even though Jose only worked Monday-Friday, he made it a point to come in that day to take care of us. We were in and out of there in less than 3 hours and again, theyre going to deliver the vehicle directly to us right after they put in the shelves and ladder rack. I have to say, I have been to many dealerships and this was by far the BEST experience Ive ever had! I highly recommend Sunrise Ford. Thanks guys! Youre awesome!UPDATE: Unfortunately my brand new van got totaled by a drunk driver in less than 2 months of me owning it. So, I called Jose back and told him that I needed another van and he had one on the lot. I was able to process my application, sign the paperwork, and purchase the vehicle all online without having to go anywhere and AGAIN they will deliver it right to my office. I cant say enough about these guys and this dealership. They really go the distance to accomodate their customers and everyone there is SO nice and a pleasure to speak with. 10+++ stars for them! Thanks again guys!!