Hello we went to best buy Audio Dept last week asking about backup camera and stereo to put in my husband Suburban truck so we talk to Edward very Smart guy he knew his stuff very freindly,Great Customer Service and of Course Stephan very Nice and he knew his stuff we was referral by a guy that work at best buy in Natomas he said go see Stephan and he did Awesome job I highly recommend both of them Edward and Stephan if you need a steroid or backup camera or sounds, speakers they do it all thank You both youll Rock we very happy two great guys they deserve a Raise keep them around thanks guys we Appreciate you two we will be back prices are reasonable

It was ok. They had what I wanted. And they honored the price match guarantee. Service was adequate. I asked a question about the item I was purchasing and they just looked at the box for answers. Which I had obviously already done. I will come back. Mostly because they are the only ones that sell certain items. And the price match is pretty awesome.

Edward, Caleb, James and Stephen did a great job on our taxis!! Thank you we will be back again! Your the best! Quick service!

Friendly staff. Greeter, floor staff inquired and provides assistance, if needed. Well stocked of TVs, for the holidays.

Ok, staff helpfull.They were out of the tv that I wantedBut got another.

Had sound system parts installed on my car which work fantastically, and Edward took care of my car like it was his own. He explained everything he did and visually showed what was done as well. I had a great experience and Edward had an awesome attitude and is my go to for anything related now.

We went in looking for a GE Cafe Coffee Maker, on Sale $299.00. Associate ignored us, standing 1 foot away, wouldnt even make eye contact. We searched for a GE Cafe display, there was none. Big zero in that department.We then started looking for a BOSE item, we were not finding what we were looking for when an associate approached from that department asked if we were finding what we were looking for. I responded with a no and no.He was very helpful, walked us to another area up front to show us a system on display (couldnt help noticing three other associates standing together chit chatting, leaning on another display, thats now 4 associates not working, 1 very helpful one).The BOSE item we were looking for (DVD/CD/AM/FM, like the one we have at home) was not available.I left realizing why the internet showed this location a 2.5 star rating, sad.

I went to BestBuy to get myself an Apple Mac Book Air and a guy named KYLE helped me. He was very kind and patient and didn’t try to pressure or sell me things I didn’t want. He actually works for Apple so he was very knowledgeable about everything. As someone who doesn’t write reviews, I highly suggest asking for him to help you in any department.

Decent selection of just about whatever you need and if they dont have it you can always order it from them online. Helpful staff as well.

A young gentleman helped me pick out a new gaming monitor, thank you!

I bought a computer so it was great

Super nice staff.. helped me find what I was looking for and they price match. Good spot to get electronics in folsom

A little thin on the phone case selection. Decent on the PC and TV selection. I miss Frys Electronics.

Good prices ,knowledgeable staff

Friendly staff, great customer service! Saw the mask policy and still walked in without one! End the mask circus please

I bought a Mac laptop here and the customer service was outstanding. Well done Best Buy!

Ordered online. It was ready for pickup in a half hour. Quick and easy!

Just bought my wife this for her birthday coming up please dont tell her

I filed a complaint with the BBB.Please avoid this store.I am very disappointed. When needing more than 2 types of car audio install the Best Buy site says to call the store. When calling the store the recording says that they are not taking calls and have to go to the store. I went to the store and discussed the desired installation and accessories with one of the employees, they looked at the appointment and reviewed the listed services that I scheduled online, but somehow, as experienced as they are, not one person I spoke with, and there were 3 prior to the installation, said that I would need extra time for the third service. They all agreed to my reasoning that since they were installing what was scheduled that it wouldnt be a problem to have the third done while they were doing the installation. I arrived on the day and time of the installation and the tech person became irate because the third service was not scheduled and he was the only person.Then the tech left a significant gap in the face plate for the car audio. I showed pictures. The car audio came from Crutchfield and the Best Buy tech said nothing about the gap. The tech handled things very unprofessional, from his attitude through the very poor unprofessional quality of his work.Seldom do I advise not to support a business but this time Im advising the public to avoid this Best Buy based on my experiences. Which should never have happened because I spoke with very experienced staff.

I drove from Elk Grove to this location because of my prior experiences (which are wonderful) with Eddie. Our family trust him with our cars so the drive is well worth it. He is professional, honest and has outstanding customer service. I also got to meet another associate, Omar, today....he is wonderful also.Fantastic customer service!

Geek squad is an affordable alternative plus their work is guaranteed.

Friendly staff with a decent variety of options and they price match.

The staff is so helpful here! I went in with a problem and left with a solution. Be sure to request Richard if you have any home network questions. Super nice guy and will take care of you!

Stephan and James are absolutely phenomenal to work with! Both are very knowledgeable! I decided to install my self and it have Best Buy so it. I ran into issues and james answered many questions over the phone for me. Once I was still having issues James offered to have me bring it in to take a look the module and see if he can guide me! Absolutely earned my business for a life time!

We got a great deal on a washer and dryer set. I was so surprised. The guy that helped us was pretty awesome too! They price matched Lowes and gave me my military discount too! Im happy so far but I havent received the dryer yet. Its on back order everywhere we checked. And no one else but Best Buy would let us order it if they didnt have it in the warehouse, so that was cool! Ill update with pictures when it comes in.

Good staff with friendly service and usually have what I need.

Clean store and employees are not pushy

Stephen and Grace are awesome and professional people. They did great work installing dash cameras on few vehicles for my family. They are an example of clean work, professionalism, and in-time work execution. I recommend this Best Buy shop, without any hesitation, to anybody with or without total tech support membership.

Great customer service, everyone their is professional and willing to help you as soon as you walk through the front door. We Were helped immediately with expert advice. I highly recommend shopping here for all your familys needs in electronics.

3rd time back to fix radio in truck.Hope it works this time right. Techs were great!

Ive never been a fan of best buy since they have a habit of judging someone by appearance rather than what interest they have going into the store its definitely tiring and annoying. This is just a feeling I have every time I go in someone elses experience might be completely different from mine and for the stores sake I certainly hope so.

They usually have what I want and the staff are knowledgeable

Great service. Showed them the item I needed and they got it off the shelf. Easy check out, like usual.

What an expierance. The staff was very helpful. All was run so smoothlyWhat a great place to shop. Thank you all.

Quality of the customer service could be improved. Will drive to Elk Grove for better service.

Excellent service! Mr K helped me and was absolutely awesome with Geaksquad. I went in hoping he could save my computer but I was right when I thought my hard drive crashed. It did. However he was able to check my back up external files and they were ok. I’m so grateful. Anyways he explained the cost of the repair Ava brand new computer and now I just have to decide which I want to do. Thank you Mr K. Your customer service Rocks!

Great experience with David. He helped me with all of my new laptop questions and purchase. I definitely recommend this Best Buy!

Went in to trade my current phone and purchase another phone. I was immediately greeted and sent to speak with a representative named hannah in mobile sells. She was super informative and helped me to get rid of my current phone for a new one with no hiccups or confusion. She was awesome and very knowledgeable in her profession. Unfortunately they did not have my phone in stock but it wasnt an issue. Hannah got me all set up to go to another store which had it in stock and pickup my phone. Transaction was smooth and the small talk was a pleasure with her. If you are in the market for a new phone stop by and ask for her, I promise you wont be disappointed 👍

Good Greek Squad customer service!

First time using the online order/pick up in store option & absolutely loved it! Made it so easy & safe which was very nice. Fast & easy pick up they were out with our order in less than 1 minute from the time we checked in!

Great people but, like so many places, the inventory is sparse and a bit expensive.

Great Location, Ample Parking and Handicapped accessible. Good Customer Service, A little lacking in Electronics but, a fair amount in stock. Clean establishment.

Nice selection of cameras, but no one to answer questions.

Ive been here a bunch over the years and really took it for granted being able to pop in and just grab what I need. I was reluctant to do curbside ordering but needed a new computer monitor and didnt want to deal with the mess Amazon shipping has been during the pandemic. I was surprised at how quick and easy Best Buy made the process. A few months later I did the in store pickup option when I needed to buy a monitor for my wifes new computer. Once again, everything was seamless.Also, I absolutely love the Autotech shop at this location. Weve had numerous great experiences getting alarms, stereos, and speakers installed by Brannon and James. Earlier in August, the battery died in my car and after we got the new one installed I noticed the subwoofer in the car wasnt powering on anymore. James was able to confirm that something crazy was going on with the unit and set up an appointment so Autotech could determine if the unit had failed or not. James was able to fix the subwoofer so we didnt even need to swap in a new one.

Sad! Best Buy has a phone line but no one answers the phone. They go to automatic busy and then hang up on you! I did get my problem taken care of. But I had to leave my home and go into Best Buy. Not good with Covid 19 being a problem!

People working here are very kind and helpful, especially Andrew and Scott in appliances dept. Had to buy couple appliances for my home, they both helped/suggested us to choose the right product with their honest opinion and for a good deal as well. Highly recommend checking out best buy at Folsom if you are planning to buy anything.

Very helpful at the Geek Squad counter. Solved my warranty problem pretty quickly. Walked out with an upgrade.

Helpful, knowledgeable sales people. We needed a dryer ASAP. We checked Lowes first. They didnt have what we needed in stock. Best Buy sales associate Chris Wilson was very helpful and found us a dryer, and it will be delivered in 2 days. We got it at the same price as Lowes. Next time I will go to Best Buy as my first choice.

Sales agent for expensive phone I was fairly knowledgeable but not very helpful unless prodded. Never discussed benefits of different models. Or features of one I bought. Other sales people on the floor were much better steering me to the right accessories . Didnt even put screen shield on my phone like they have in the past.

When I go there they always have what I needed

Always like this store because of veriety of items to choose from.

Associate ran away from wanting to help me, I wanted to listen to some car stereo speakers and he said their system is probably down. At front counter they said it was 15 day return policy. For no customer service and not being able to hear the speakers I’m buying I might as well shop online

Gadget Lovers ParadiseNicely remodeled store with special sections for phones, Apple, Samsung, IoT, computers, etc.

It was great, we walked right on in and straight to the computer/laptops, asked a couple of questions and paid for the we one wanted and left total time was about 1/2 hour, helps to know what you are looking for and what you want.

This place never ceases to amaze me. They have a great selection, plenty of friendly associates and will price match practically everyplace else. Super clean too.

Not to many choices in car stereos with CDs players .

I love coming to Best Buy for my electronic needs. They always have what Im looking for and the staff is pretty cool here as well.

Good at what they do

Thought we were at a quality type business. Purchased a appliance with delivery and install that sales man confirmed all good to go before leaving store. Day of delivery they cancelled at last hour of window of delivery time and said that could only deliver on Saturday,4 days later, which was not and option for us. Asked for Friday delivery and of course they said no.had to cancell order after 3 hours on phone talking to 4 different people who could really care less. Wouldnt even give a single star but only way to post here. Terrible customer service

I went to Best Buy specifically to resolve an issue I had with my iPhone. I wouldve gone to the Apple store but because of COVID, Apple stores are indefinitely closed in California. The issue I had was one of my rear cameras was malfunctioning. My flash was also not working if I was trying to turn it on through the control center. However, my zoomed-in camera lens (the 2x lens) was working and flash would work if accessed through a third-party app. I tried everything before going to Best Buy -- I did both a soft and hard reset of my phone, I massaged the area around my camera as per the advice of some online forums, etc. Nothing worked so I scheduled an appointment with Geek Squad.For what its worth, Geek Squad is prompt and efficient. If you schedule an appointment, they check you in and get started at the time of your appointment. The person that helped me was very kind. However, thats about the extent of my positive experience with Geek Squad. I told the man that helped me VERY specifically what my problem was. He said it might just be a camera replacement problem that would cost $80. I was very hopeful! But then, instead of cracking into my phone and replacing my camera, he ran a diagnostic test that Apple provides. The diagnostic test said that both my rear cameras AND my front facing camera AND my face recognition function had failed. How is that possible? Less than half an hour prior all but one of those functions were working?Well, the man told me that I would have to send my phone in to Apple and that it would cost a whopping $550 dollars to repair it. He was very honest and told me that it would be a better option to just wait and upgrade my phone or trade it in. And I understand that this is probably all Apple/Best Buy trained him to do so I am not blaming him whatsoever. However, I was super upset because I had walked into the store with only one problematic camera, and was leaving with three. Luckily, I restarted my phone later that night and my 2x lens and front lens were back to normal. But what gives? How is it that I went in with only one problem and came out with more?Fortunately I was able to fix my camera by going to an unaffiliated phone repair shop. They were extremely helpful and said I would just need a camera replacement. Got my camera fixed in only 20 minutes and it only cost me $150.TLDR: The Geek Squad customer service is good, but the actual fixing-your-technology element (aka the most important part of the service) leaves MUCH to be desired.

Bought a refrigerator on sale. Was a good deal. Employees were helpful

Geek squad replaced my laptop battery in 20 minutes at a reasonable price.I liked having an appointment instead of wasting time in line. We still had to wait in line a few minutes (thats why 4 stars and not 5 stars). They should have a dedicated check in line or even better, be able to check in online once we arrive via app.

Employees who greet you upon entering are standoffish and awkward. They look like they’re scared every person who walks past them is going to take their lunch money. I asked for a mask and attempted to exchange pleasantries while I put it on and all I got back was “are you mad at somebody here?” It was bewildering and inexplicable. I felt very unwelcome. The lady who rang up my purchase was helpful. She was a professional and worked with me to get me on my way.

Gentleman that helped us was informative, patient, and very helpful. Very postive experience

I went in to purchase a new A/V receiver and Ben the night manager in Folsom greeted me and from minute one, I knew he was the guy to talk to. Ben had all the info and then some. He was super helpful and hooked it up. Didnt try to up sale me. He verified what I was looking for and that the equipment I already had would work with the new purchase. Thanks Ben.

Was very disappointed with your staff, especially at the check out register. The girl was extremely slow. Even when the wait line grew, she had to be asked to call for help. While this was happening, employees were standing and chatting at the front door instead of concentrating on their specific job in the store. Seems like your retail staff has deteroiated over the past year.

Didnt have what I needed and the next closest thing that would have worked was 3x as much as the same thing from Amazon made by the same manufacturer.

I think best buy is the last best place to check out electronics.. to try them, to feel them before buying. Go in the evening to get someone to explain to you all those tv models. Samsung makes great TVs but too many models to understand without someone explaining. I got a good help today with which I am pleasantly surprised. I am also happy to see several good headphone models. I bought two.

Best Buy advertises that they e-recycle anything you bring back. But they dont. I had a laptop to recycle, stood in a long line as instructed, only to be told once it was my turn that theyre not taking anymore e-recycling . Big waste of my time.

Lots of parking. Handicap accessible. Staff at the door ready to assist you but it felt too in-your-face welcome for me. I appreciate the assistance though. We went there to purchase 35 mm film but they do not carry this item. We did check online before heading over. Website says they do but it turns out that they dont. Best Buy, please update your website.

Huge place, everything you can think of under one roof

Curbside pickup was really easy and fast. Unfortunately the item said it was in stock at the store but once I ordered it said it would take about a week to arrive. When the projected arrival date came, it was delayed again.

Salesman very attentive to my elderly parents! He made for a blessed day for all.

Had everything I needed in and out in under 20 minutes.

Super place to shop. Only negative here is its always busy and employees have a hard time keeping up with the needs.

Ordered online to pickup in the store. The store looked well cleaned and sanitized, employees were nice and helpful. Plenty of parking. Convenient location.

I like Best Buy, but I get a little discouraged by how low stocked their computer department is.

I love this store, the only reason it received 3 stars is because it looks like it is closing. I have NEVER seen this store soooo messy. I asked whats up and the employee said they fired all there full time employees so the part timers have no time to clean up and they did not know if the store was closing. To bad

Staff friendly and helpful.

Large selection but not great service until you ask then pretty good.

While their selection of items and sales personnel are first rate, Best Buy Folsom customer service by phone is a non-starter. It is literally impossible to reach the store by phone and speak to someone you interacted with, and if you need to speak to a Geek Squad person, fuggetaboutit. They lead you through all the prompts and you never get a human. Ive tried for days. The only way I could get through the guy I wanted to buy my washer and dryer through was by email, which he checks only twice a day. Yes. We bought a number of high ticket items from them. But its sad that we cant get our questions answered when we are not standing in front of a Best Buy salesperson.

So helpful and smart! A wonderful experience and would recommend to all my friends that this is a fabulous store! If they are not sure of what you need, they take the time to listen to you so you dont spend money and time on things that you dont need. Five stars easy.

The staff here are always around to help and are knowledgeable and can tell you what product you need. The sales floor was clean and well organized, found what I needed quickly and was able to check out safely and efficiently.

Awesome place, good customer service and great products 💯👍

Outdoor pickup was fast and efficient.

Was looking for a tripod for my camera and they had exactly what I was looking for. Everyone was very friendly and helpful

Took sometime to get help but once we did, it was great. Cannon printer, ink, sd card not in the size we wanted, paper. All set to scan tons of pictures.

I start to value stores like Best Buy because it’s one of few store here in Sacramento where you can come in and physically see quality of different TVs. With Amazon being so huge so many businesses are dying and I started to appreciate Beat buy more when I can come in and hand hands on experience.

Super helpful and curteous staff. I had my 2 year old son with me who loves to run around so check out took a little long than usual but the person I was working with was extremely patient and pleasant.

We ordered a 65 inch smart TV. We had a appointment set up with geek squad they never showed up to our scheduled appointment so I called to set up another appointment to have our TV delivered and set up I paid extra for this service we waited again all day no phone call nothing. Once again they never showed up with our TV. Been a month now we still have no tv. Very disappointed

My order was mispalced and eventually i cancelled it because BB could not tell when they will be able to deliver.

Always has everything I need, also fast and easy curbside service.

Bestbuy has upped their game and is now competing really well with Amazon, Walmart, Costco. Their price match policy is also very beneficial.

Best is subjective...

I just wanted to ask if they have a product that I am interested in. I am on the line for an hour now. No one answers.

Bought my gaming desktop computer through the website for curbside pickup. Within 1 hour I received a notice that my order was ready which also has easy to follow instructions. My order was brought to me. I never even had to get out of my car.

Logan and Keegan. Have been the best help!!! Im so excited to see how much more help I will be getting after signing to the geek squad service!!

They are excellent!

Its your standard Best Buy, but unfortunately many PC parts and accessories are out due to COVID. While that is an acceptable excuse, their website saying that they have items in stock in store when in fact they do not is unacceptable.Had to ask 3 people for help to find an item, because the first 2 had no idea where it was and didnt seem willing to help find it, just a go ask that guy over there by that stand. When I finally got a guy who knew what I was looking for, it wasnt on the shelf. He didnt want to check the back, but I insisted. It was not in the back, and he said it would be best for me to just order it online. I could have not gone through the whole fiasco if the website had just been correct about the stock. Unfortunate.

Hanna and Todd were great in helping us get a router modem!