I love my service guy Dillon he is the best. After having snow tires installed at another business my wheel fell off. Took my Sprinter to Dillon and he took care of everything. He communicated with me at every step to repair my brand new sprinter.. Im still nervous about my wheels and took it back a few weeks later and Dillon knew this and had his service people go over my wheels to check the lug bolts, alignment and balance just to sooth my nerves.. Service department is highly recommended. Very compassionate, didnt charge for things I didnt need and made me a happy camper.

The customer service at this dealership is amazing. They truly do go out of their way in providing fantastic quality customer service. This dealership isnt like the other ones out there...they are way better. Emily McNally did a fantastic job on providing us with the information that we were requesting about a vehicle so quickly. She is definitely on top of her game. We live over an hour away from Flagstaff and she even offered to meet us halfway just so that we could look at the vehicle. Where are you going to find amazing service like this....I can definitely tell you. Its going to be a Mercedes-Benz in Flagstaff. They provide the service that you deserve and need.❤

My cargo van broke down in the Arizona desert a week after purchase. The engine only ran for about 30 hours total. We did contact Mercedes support. And they did provide a tow truck to take us to the nearest dealership which was in Flagstaff Arizona. My driver had to wait over the weekend for 3 nights, since they were not available Saturday evening. And Sunday. On Monday, when we talked to the service department, they refused to even look at it. They told me that if we decided to keep it there. We would have to wait until the 26th of the month which was about three weeks later, just for them to even look at it. Unacceptable for a brand new vehicle. Their dealership was very rude. Every person was unhelpful. They were the same with the woodlands Texas dealership manager. (where we purchased the new vehicle a week before) . He was shocked at their response. I ended up flying my driver back to Texas and requested a refund for the broken van. Dennis At the woodlands dealership decided to get a tow truck to make the two-day trip back to Houston Texas. A very expensive decision. Come to find out it was a 10-minute fix that the Flagstaff dealership could have taken care of. An embarrassing decision on their part to put a black eye on a simple solution. Due to the decision on the Flagstaff locations Part. I truly do not think that I would buy another Mercedes-Benz product. I may only reconsider, just because of how Dennis at the Mercedes dealership in The Woodlands Texas handled the whole situation. They spent a whole lot of money on getting my van back to me. Even though it was more than a week later. I would highly recommend forcing the Flagstaff location to pay for the tow truck driver to get the van back to Texas. If they would have taken 10 minutes just look at it, it would have saved Mercedes thousands of dollars and saved me about a thousand dollars of extra expenses. They could have saved the reputation of Mercedes in whole. Instead, They made Mercedes look like an unreliable and uncaring company. Luckily Dennis from Texas at least came to make things right.

Rear tail lights on Sprinter were replaced on May 25, 2021. Next morning, I opened rear door and found piece of red tail light cover inside the van. I emailed with these photos same day but received no reply. I drove 50 miles back and was told to come back in a few days with an appointment. Drove back and was told by the Manager that the technician denies breaking the tail light cover and that the crack looks like it has been there for a while.

Wow! I was so impressed with this team of professionals who really make you feel like family. I bought my first car from Emily and she was the chillest sales person ever. She let me enjoy my ride and didn’t even bother me when I left for lunch. Alex the GM came out to meet me and is such an incredible person. From Manny to Harvey (in finance) every person here is such a delight and they always put relationship first. I got an amazing deal AND they didn’t run me around to get it. Seriously this new management is going to take this place so far by doing good by people.

All four tires of our Mercedes showed low tire pressure. We stopped by this dealer for help, and Brian happily helped even though we are from California and are not their customers. This small gesture may not give you immediate benefit, but greatly improve Mercedes Benz overall image. Thank you again, Brian.

Super best service, I bought a car from here. When the car steering malfunction, I towed her, I didn’t gave me ride car, they let me send car to Phoenix fixed.

I have been so fed up with this place! It’s been seven month’s since I purchased a vehicle from them and still haven’t received my plates. I paid off the vehicle out of frustration and now they completely blew me off… idk about anyone else but this is not how you do business. This place will be hearing from my attorney if the issue is not resolved!

I just purchased a vehicle from this dealer a couple days ago. I have nothing negative to say about my experience except that it took a good chunk of time to get out the door and into my new vehicle (but its a dealership so thats got to be expected... ) Justin was my sales rep and was a delight to work with. We were taken care of through our wait periods, and all of our questions about the vehicle and the financing process were answered professionally and accurately. At the end of the day, if you want a Mercedes Benz, and you are in Flagstaff look no further as the new management/ownership has turned this location around completely.

Less than a week ago, Took a red 19 wrangler with under 30k miles for a test drive with full intent of buying that day. Went well until death wobble occurred. Luckily we were not going very fast and not far from the dealership. Advised the employee riding with me that it was dangerous and it needed to pulled from the lot. The jeep is now a 1000 bucks less and still on sale. Anyone who disregards the safety issue and keeps it on the lot despite being in the vehicle I would never trust or buy a vehicle from.

I brought my 2015 Sprinter van there, when my injection pump went bad. The SA was very nice person and mechanic seem to be honest as well, but mechanic lack training to work on digital vehicles. First thing he did was frying my ignition module.3 days and about $1100 later he finally figured out the module and start working on my pump. New pump still did not make engine running, so dropping parts continue for total of 16 days.Service manger, regardless my inquiries newer come to talk to me.At the end it was newly hired mechanic who was able to troubleshoot my van and after set of new injectors the engine started.Still new injectors were not coded, new ignition module was not paired with cluster, hood seals were badly damaged and front grille crack.They gave me discount on parts, what make final outcome reasonable, but I had to cover for 2 weeks at hotels and losses the stalled trip triggered.I gave 3 stars for nice work of SA (Rian), but management has long way to find the crew capable of working on modern vehicles.

Three months ago my hubsand went it to purchase his truck he was longing for awhile. The sales associate Andrea and Paul made the process easy. Well here we are 90 days later and he still has no tags. Not to mention he was told after the fact 90 days later he needed a smog. This was never mentioned when the sale was happening. Now he goes and gets a smog early Friday morning to have this taken care of and he told they cant do anything till Monday. Well unexpectable we have waited 90 days for this and they all seem not to care. We get told someone was not doing their job. Why do we as consumers have to suffer. Why do we get the run around and no seems to care or want to resolve it. I will never be buying a car from this dealership again. I will let all my friends and family know not to go buy a car there again and maybe someone will start caring. This has been nothing but nightmare for us.if we drive the truck with no tags we are liable for tickets because again they cant do their job. Lets get it together people.

If you are looking for a professional, knowledgeable sales team, this is your place. This is by far the most enjoyable experience I’ve had from start to finish when purchasing a car. This team knows what 5 star service looks like for a luxury brand. James helped me purchase my 2017 c300 and I couldn’t be happier. I’d highly recommend Flagstaff Mercedes.

We were looking for a specific van that was hard to find, but E McNally searched until she located it. She was amazing! The team was WONDERFUL to work with. I would highly recommend this dealership, sales team, and finance department. They treat customers with respect and kindness, and we will go back for years to come. For us, it was a 3 hour drive to the dealership, but well worth it.

Well my experience with this dealership started off pretty good. A couple red flags, no inspections of my vehicle prior to sale. etc... Well after purchase the MIL light came on and that began the run around and lack of communication between customer and dealership. First I got advised to bring it up to Flagstaff. (3 hr drive from Queen Creek) get there and they couldnt do anything.. next 60 days of waiting for my tags. On the 90th day they advise the DMV needed a smog (I had to pay, even though I paid registration fees and tags with my purchase), Then I get excuses that on Saturdays their temp tag machine is locked. Like they dont sale vehicles on Saturdays or need to print temp tags... yea right... After $1500 later from fixes to fuel filters, exhaust manifolds to brake exchange flush. I still dont have my tags, still cant get a straight answer and never saw my referral money they said i would get for referring someone to them for a purchase. And I cant get a call back from any management at this facility after 3 voicemail messages left. Now the sales rep is not responding after the wife got involved. I would avoid this place or make sure you have good lawyer on retainer to assist with the BS this dealership pulls. Next steps for me is to get with Channel 3 news Gary Harper for answers since they keep giving excuses.

I had multiple emails, phone calls, and a purchase order that all stated the agreed upon amount for my vehicle. After pulling my credit they turned around and increased the price by $1,500 saying they made a mistake. Very unprofessional work by Justin and Paul Scott.

I reached out to this dealership because of their commercial fleet options. I own a business in California and none of the local dealerships had the knowledge that these guys do about fleet purchases. They also made the out of state deal so easy and smooth. We will only purchase from these guys not no matter the distance.

Under new ownership, I am very satisfied with the management style. Very involved GM with friendly staffs

Needed an engine scan for an Sprinter RV. No service reps available, said it would be 2 months before they could schedule an appointment.

We were traveling through Flagstaff on a vacation when our 2015 Sprinter had an issue.We called MB of Flagstaff and they quickly put us near the front of the service queue, gave us a ride, and offered a loaner car while we had to wait two days for parts.The staff, especially the service manager, Ms. R, were very warm and understanding and made a stressful situation quite tenable.Nice job! ThanksJF

Talk to Will Carlson if you are calling Mercedes Benz of Flagstaff! One of the most geniune salesmans I have spoken to about a car. Made the process easy, and didnt get the short end of the stick.

Such a wonderful group of delightful people! Highly recommend this fabulous dealership! Bought our beautiful GLC 300 there & just love it! Drives like a dream! Thanks guys, keep it up & youll go far!!

I was treated to concierge service when I purchased my Certified used car at Mercedes-Benz of Flagstaff. The staff went out of their way to make me feel comfortable and important. The finance and sale were a seamless experience with every step explained along the way. Greg (the sales manager) was friendly and took the time to explain the process to me. Alex Estay (the GM) went out of his way to introduce himself and make sure that my experience was pleasant and that I was made to feel like a valued client. Mr. Estay explained that the store is under new management and ownership. Hes done a great job making the lot and showroom beautiful, modern, and welcoming. All in all, my experience was first-rate.

Seeing how no one ever responded to my request for help with parts I figured I would give them a review for 1 star. I figured it out on my end, and dont plan on ever taking anything here in the future

Hopefully people are smart enough to read reviews before coming here. DO NOT DO BUSINESS WITH ALEX ESTOY. He is the general manager here and he will scam right from under you. If you have any sense of worth stay far from this dealership.

I bought a 2017 Mercedes GLE350 without realizing it was a four wheel drive and the BEST sales person in the world drove it down to Prescott Valley to me. Her name was Emily and I wouldnt work with anyone else. However Manny the money guy, ALEX the manager and the worst car salesman I have EVER dealt with the pushy obnoxious Harvey Gomez should be fired what a boor, rude obnoxious never met anyone that bad in my life and I am 70 yrs old and have bought a few cars. They did not give me a manual and they refused to refund my money even though I am physically unable to get into the car!!!! I have not put a mile on it it is sitting in my garage. Make sure you do not listen to anything these people say. I WILL NEVER BUY A CAR FROM THESE CROOKS AGAIN!

I moved from Tampa to Sedona and my lease was up. I have had Mercedes for twelve years now and the transition between the dealerships was seamless. Emily McNally and the rest of the staff at MB of Flagstaff went out of their way to get the car I wanted sent to their dealership and then drove it to my home in Sedona. I never had to set foot in the dealership. They brought all the paperwork and made the entire thing as simple as possible. I will work with them as long as I live in Arizona!

Local dealer. Personal service.

I bought a car from here in early 2019. During the purchase I also purchased 3 years of prepaid maintenance. Once I actually got to using the maintenance 1 year later when it was due I have come to find out the MB Flagstaff literally stole the money and never registered my prepaid status with MB USA. $2000 stolen plus an additional $800 for a service that SHOULD HAVE BEEN PAID FOR ALREADY. Beyond unbelievable and disappointing. Flagstaff deserves better.

I dont usually do reviews, but when you receive first rate service, it needs to be acknowledged to those who delivered it. I brought my MB SL55 in for service - pretty minor in nature, but still worth an hour of diagnosis and repair. Not only did they fix the issue, they opted not to charge me for service - something I appreciate very much. Special thanks to Dustin and Kelly for taking care of this customer with great attention to detail. You have affirmed my trust in this dealership!

Jess Hipple, the service advisor, is excellent. He is exceptionally courteous & nice - consistently. He treats me as a family member & demonstrates the utmost kindness & willingness to accommodate, even spur of the moment. Jess is one reason why this dealership is the only one we will deal with. Hiring him was a prudent decision. Jess will keep the customers returning with their business. It’s his up beat, warm personality with a “can do” attitude! Jess is nothing short of amazing!K.C. Crossing, the parts manager, is also excellent! These two men are my favorite at the dealership. K. C. has gone above and beyond to accommodate us. We first met K.C. when he was at the old location. We noticed it back then about how nice he was to us, and were delighted to see him at this new location.

I was driving northbound on I 17 when my car lost power and I was forced to pull over to the side of the road. After calling AAA I called Mercedes-Benz of Flagstaff. I spoke to Sandra Marquez who was able to calm me down by telling me she would do everything she could to help. The dealership was closing in 2 hours but she would see what she could do. I then got a call from Debra an employee at Mercedes of Flagstaff. She told me that even tho they were closing she would come back to the dealership and meet me there to give me a loaner. She gave me her cell number and told me to call 20 minutes prior to my arrival as she lived 20 minutes from the dealership. To say that I was relieved would be an understatement. I had waited 1 1/2 hours for a tow truck sitting on the side of the highway with huge semis going by at 80 miles an hour!As an aside, the tow truck driver himself was immensely impressed that someone was going to come back to make sure I got a loaner. He said he had not ever seen that done.So, I would like to say, THANK YOU THANK YOU THANK YOU to the wonderful women at MB of Flagstaff and to Art, the shop foreman for taking the time to explain in detail what happened to my vehicle.

I really would like to give them less than 1 star. Contacted them about a warranty problem. They told me they could order the part and when it comes in they will make an appointment for me to come in and have it installed. (I live 1 1/2 hours away} Well, over a month later and I havent heard a word. I have called and left messages and emails for Lyons and Hede with no response. I buy 1 or 2 cars per year. They certainly wont come from this dealer. Worst experience ever. Hard to believe a MB dealer would act like this.

My kids got in right away ,but it was done in no time. One of kids told the lady what he wanted and she responded with and I quote thats not what you want and did what she felt was right. My other was getting cut by the clippers and had to cut her off mid hair cut because the hair was shoter and shoter. And my last kid wanted a hard part on the left side ,but got it right in the middle. If you want your kids hair to be like this, I recommend this place.

Our entire experience was excellent. Our salesman, Lucius, was extremely courteous, informative and attentive, answering all of our questions as they came up. He was patient and spent a tremendous amount of time with us on each step of the way. Mark, the General Manager, was amazing too! He worked with us to get just exactly the right terms that we were hoping for and was very kind. With both Mark and Lucius we felt we were in good hands throughout the whole process. The rest of the staff was extremely courteous as well, and each congratulated us on the purchase of our new Mercedes. All in all, the best car buying experience that either myself or my husband have ever had - bar none. And of course, the best car we have ever purchased as well!

Driving from Phoenix to Salt Lake City a low coolant warning had me stop at Mercedes Benz of Flagstaff. I pulled in on a Friday around 8am and they got my car right in, ran a diagnostic and repaired a hose with a small leak within about an hour. These guys are the best! If you live in Flagstaff, Prescott, or anywhere around Northern Arizona you would be crazy to buy a Mercedes anywhere else! This dealership has a great selection of cars and as I found out a top notch service department!

We were traveling the Southwest and while at the Grand Canyon the brakes on our 2006 Sprinter began to fail. I suspected the master cylinder was going bad.I called the service Dept and spoke to Evan who agreed the master cylinder may be the problem. I was transferred to KC in parts. Unfortunately they did not have a replacement but ordered one from St. Louis on a priority shipment.Thinking it would take two day to be delivered they coordinated to get get us an appointment for the day after it should arrive.It only took two days to be delivered and today it was installed and we now can complete our vacation.The facility is spotless, he staff friendly, technicians fast and even better the waiting room is dog friendly..They go above and beyond! I will recommend them to RV’s that I belong to and recommend them to everyone I speak to about repair In Flagstaff.Thank you for saving our vacation!

I have worked in the car industry for 10 years and feel this is one of the shadiest dealerships I have ever come across. I would pull their dealer license if I were Mercedes.To start I had visited the dealership in the past for warranty work and everything was great. The service manager was exceptional which is why we came back.Minutes before I pulled in the Service Manager and someone else quit or were fired from the dealership I was told. There was a new guy who had only been there 2 weeks. He seemed nice enough at first and I tried to help calm down because he seemed very lost. We had my vehicle inspected for the problem I was having and had out service done. The mechanic found the issue and reported it to our service writer. The said we needed a water pump and that Mercedes recommended fixing an adjoining part during the water pump replacement and made it seem like the adjoining part would most likely fail if not replaced. After about 15 minutes my wife found out it should be covered under warranty. The new guy had no idea which was understandable but there was no one else he could confirm the warranty claim with, mechanic, manager etc. So we left waiting for a call. We finally got a call and confirmed that the water pump was covered but the adjoining part wasnt because it wasnt really needed just recommended by the dealership NOT Mercedes. This was not the new guys fault we was just telling us what he was told to say OR he wasnt really new and lying, either way they were trying to get us to replace parts that werent needed.Because of all the confusion with the warranty work I failed to notice I had been charged for 2 extra things on my service that I didnt authorize. When I called back to address the situation I was told by the new guy he would check with his Fixed Operations manager and get back to me. He didnt. I called several days later and he was like Yeah I spoke with my manager and he doesnt feel like you were over charged I then asked to speak to the General Manager and put on hold forever. I hung up and got a call back saying he spoke with his manager (not the general manager) and they wanted me to send over a competing quote for a service? I told him I wasnt going to all that trouble and gave them my number to call me to address the problem. Apparently the managers dont want to speak to customers when there are issues they just want to hide behind employees and come up with crazy replies.I will NEVER go to this store again and I will tell everyone I come in contact with to avoid this store as well. The dont care about customers and are only out to charge them as much money as possible and make up things to fix.

My wife and I were in the market for a new car, and after an exhausting search we decided to stop by Mercedes-Benz of Flagstaff to take a look at the new C class models. The staff was very friendly and the sales manager came out to greet us as well. This was refreshing after visiting a few dealerships in Phoenix that treated us as more of a bother than a patron. We are satisfied customers and feel great about building relationships with locals businesses here in beautiful Flagstaff!

Called MB Flagstaff when we developed an oil leak on our MB Sprinter RV while in the Grand Canyon. Randy put me in touch with Kelly who helped me troubleshoot the problem on the phone. When we arrived at the service department, Randy got our vehicle right into the shop and they quickly diagnosed the problem and fixed it, cleaned the leaked oil from the engine, and even cleaned the bugs from the front of the van while keeping us informed of their progress. Great staff! Great service!

Theyve treated me well since I first walked through their doors. They have always been top notch in client relations as well as inventory. When friends ask, I recommend Mercedes-Benz without pause.

Excellent buying experience with this dealership. Paige was a pleasure to work with and was very accommodating with regards to our challenging work schedules. Mark secured a great finance plan and was generous with our trade in valuation. No sales pressure either with the vehicle purchase or options/accessories. We were able to purchase under MSRP which is almost unheard of for the Mercedes brand. I would recommend this dealership to friends and family.

I had to drive almost 2 hours each each to get work done on a recall on my Sprinter RV. I was greeted with friendliness and professionalism. I knew it was going to be a long wait, but everyone made it as easy as possible. Devin, the mechanic even took the time to thank me, saying he knew I had a choice to go to Phoenix. Believe me I wont!

I brought my car to MB of Flagstaff for servicing yesterday and was in a hurry. I encountered one service advisor who didnt seem to know what he was doing. The other, Jess..seemed more interested in surfing the net finding out how to grow marijuana. I dont think I will be bringing my car back. Really? Is this the best you can do?

STELLAR!We dealt with Greg Ring the manager here in Flagstaff. We were treated like we were the only clients that they had. All their salespeople treat us with respect no matter where we see them in Flagstaff. We were treated like family here and will certainly buy our next vehicle from them as well.Skip the trip to the valley and come see our new friends here in Flagstaff they will treat you like royalty.

New owners and very friendly staff, my only complaint was the prior owners would wash and vacuum the care when they did repairs or maintenance which did not happen.

Our Sales Consultant, Lucius Morton, made the experience very special. He seemed to appreciate this was a BIG purchase for our family and didnt take it lightly. He was very friendly and pleasant. Lucius even purchased a birthday cake for me as it was my birthday.Greg Ring was very straightforward regarding the options between the two vehicles we were considering. He thanked us for our repeat business. We didnt feel like we were being sold.Even the Service Manager, Greg Szymanski congratulated me on my new vehicle when I returned a couple of days later to bring the extra set of keys to my trade.We originally selected and continue to do business with MB of Flagstaff because of the small community.

Very nice people. Not pushy. If they served Coke I woulda said 5 star😂😂. They promised me one on the next car.

If there was lesser rating, I would give it.A new 2015 Sprinter 250/144 was purchased in Aug, 2016. Took it back to the dealership in Nov (4 months later) for a number of issues, not the least of which was the fading paint (especially the hood...)The dealership buffed it, and said thats all it needed.The paint issue returned, and this time all over the vehicle. I brought it to the dealership for its second scheduled service a month ago, and the new service manager looked at it and had the hood repainted. Now the vehicle has a shiny hood and the rest of the faded paint stands out.So the regional service rep was called into review. Complete waste of time... over 2 months, to be precise.Long story short, despite the past email record (4 months after the purchase!) of having had the paint issue, MB now claims its out of warranty and will not correct the problem.Furthermore, MB executive referral manager at the North American HQ demands to see a photo of the initial faded paint.This, despite its own body shop in town telling them that the paint is defective.Combine horrendous after-sale service, atrocious employee turnover rate, a leadership / owner that hide from difficult situations and you have a premier marque brand that doesnt even live up to a Chevrolet standard.Shame on MB, shame on the owner(s) and the GM of MB of Flagstaff. You guys practice the lowest standard of service in town.Dont hide behind emails and web posts. I can be reached at the same mobile number the GM and sales manager called on me.March 16 - its been over a week since the above posting, and neither the owner(s) nor GM bothered to follow up directly on this issue. Instead, they are apparently now relying on the MB of N Americas Executive Referral Manager to stonewall on their behalf.Buyers interested in MB should be aware that ALL issues unresolved by the local dealership will be funnelled to that one office and they will absolutely refuse to escalate and refer the problem to a higher office. You will only be told the same lame excuse / explanation.Buy American product. Ive had way better services from Ford, Chevy, Dodge.

Purchased a vehicle and proper papers werent filed with DMV therefore I havent receive a plate. Now I have to travel for the 3rd time to get a temporary plate (2+hrs) Im trying to contact someone to look into it for the past 2 months and still no one has called me back. What is going on?? Very frustrating!

I also traded in two vehicles to these guys recently and it has been over two months. I have made multiple extra payments. They are not returning calls /emails and are even being snide and confrontational about it now. I would think twice before doing any business with any Martin Auto Group dealership.

I have many words to describe how my buying process went, but I would need to write a book. I can say so many nice things about Debra, Mark and Staff at Mercedes in Flagstaff. This was the best buying experience I ever had. Service, they take the time for you and explain it to the max. I am very grateful for this wonderful experience, I would never go to another dealership, Thank you Debra and Mark , it was indeed a pleasure!!!!

I bought a Mercedes vehicle from this dealership I took in a trade in and it took them over a month to pay it off. I ended up having to make an extra payment on a vehicle that I didn’t even have. And I’m not getting that money back since they didn’t pay off the amount that they were supposed to pay off I got stuck with the payment that I wasn’t supposed to. I spoke to a manager Ron he was supposed to call me back he never did also the person who takes care of cutting the checks he never called me back either , It’s supposed to be a high-end dealership they are so unprofessional. I drove from Phoenix to purchase this vehicle. I would not recommend any one to go there. They only treat you good when you are ready to buy a car. I was ready to send the 2 doctors I work with to purchase there car. Guess what , not in a million years.

Awesome service! Felt like royalty, had the vehicle brought to me out in Mesa in the middle of the week. Bannon worked with my schedule and updated me with all the information needed, even after the vehicle had been delivered. Thank you so much! Appreciate it and love the vehicle.

Thank you Greg for everything you have done! If I could give this dealership 20 stars I would! They have the absolute best and most friendly employees that I have seen! Make sure you stop by and experience the at home feel you get when you walk in. Greg is one of the best guys up there..some things happened unfortunately but he made everything right and went above and beyond that normal of everything. Thank you!

Didnt purchase a car but used their Service Department. THEY WERE AWESOME! Saved me over $5,000 by thinking outside the box with my Range Rover Evoque. Would use James and the Service Team again. Cant thank them enough for all they did to get my Precious back on the road again!

The staff at MB of Flagstaff really go above and beyond to make sure that they can offer the best service to you. The guys really worked with me to get me what I wanted. All the staff was very professional and very helpful. I can definitely recommend this dealership.

By far the best car buying experience Ive ever had. From the negotiation of my trade in value, to the purchase price of my new vehicle, there was NEVER any presence of the typical car buying negativity.But beyond the process, the people are even better. Lucius Morton was our salesman, and I feel we truly received VIP treatment. He provided the perfect amount of polite follow up, without ever making us feel pressured. Greg and Monroe oversaw the entire deal and were a pleasure to deal with as well.And as far as the product goes, Mercedes provides the best combination of both luxury and safety. Believe me, I did my due diligence(12 months) and without a doubt Mercedes Benz provided the best VALUE. Go see the team at Mercedes Benz of Flagstaff if youre in the market for a new or used vehicle.

Very bad service experience. First, i was trying to order a headlight of my car, but they guys said that is a special order and it had to shipped from Germany and take a month. However, I went to Benz Scottsdale, they guys helped me to do the replacement just let me wait 2 days, and Benz Scottsdale told me even if the part needs to be shipped from Germany, just need 7-10days. What a funny. Then, each time I went here, they guys told me just need 30-45mins, but I always wait more than 2 hours. They just provide shuttle rather than rental car. In short, if you wanna waste you time, please come by.

While on our way from Albuquerque to San Diego, the check-engine light on our Sprinter came on just before Flagstaff. We stopped in at the Flagstaff MB facility and were met by Jess in the service area. He quickly assessed our problem and effected a temporary fix so we could continue our trip. We appreciate the friendly and professional service recieved at MB Flagstaff!

My husband and daughter were looking for a specific vehicle and the Mercedes-Benz dealer in Flagstaff happened to have one. We always try to buy locally, but their experience with this dealership - Greg Ring specifically - was so terrible they decided to go ahead and drive the 2 1/2 hours to Phoenix. Greg was anything but customer friendly. He was disrespectful, belittling, sarcastic and pushy. When they said they wanted to think about it, he would not let them leave, continued to pressure them and angrily told them he was under the assumption that it was a done deal because they had been negotiating. He was condescending, until my husband pointed out he works in contracts and is very familiar with the purpose and process of negotiating, and told Greg numerous times that a negotiation is not a contract. On top of that, the vehicles engine was dirty, the brakes were squishy, and the headlights looked like the car had gone through some heavy terrain. Even if these issues could have been addressed, the customer service would have prevented them from returning. If the price had been dropped by half, my husband and daughter would not have purchased the car from Greg.Because of Gregs condescending attitude, not only did they decide to go ahead and drive three hours to Tempe to purchase the exact same vehicle (albeit in much better condition), they paid a bit more because the salespeople at the dealership they visited seemed to actually care about the customer, did not press them to make an immediate decision but let them sleep on it, and went above and beyond to make sure the deal was the best they could do for our daughter.There are dealerships in the Flagstaff area that are great, and weve purchased numerous vehicles locally - but we will never purchase one from this Mercedes-Benz. If you do decide to purchase a car here, ask for any other salesman but Greg.

My car broke down near Flagstaff and I had it towed to the dealership. The staff could was totally professional and very friendly to me a stranger in their city.I give them the highest marks possible and highly recommend their services.

Nice new facility, bought some parts. Great customer service on the parts side. Wasnt very impressed with the salesmen, on arrival they were grouped together by the door, didnt have a greeting as I entered, they just stared and turned away. I had to go out and get my last 8 of my vin number for a part for the excellent parts guy, I guess the salsmen saw that I own an S class Mercedes and then they greeted me on re-entry. Not not very classy on their part! But the parts department is outstanding!!!

So I walked in and the first guy that walked up to me was actually a really nice salesman. He asked if I needed help and I said I needed to get to services. He walked me right over and introduced me and left. The service guy want to say... Jess asked me how he could help, told him my issue and he said he needed the vin of my vehicle and asked if he could call me back. I was like okay gave him my number. Apparently going in to ask a service rep doesnt mean you will get help on the spot. So I left I never got a call back, no kidding been a week later nothing.

I purchased a used $50K vehicle from Mercedes of Flagstaff dealership. The salesman Jimmy was pleasant enough to deal with and as an out of town buyer felt everything was going well. The Saturday arrived to pick up the vehicle things started going downhill fast. I test drove the SUV and upon acceleration the check engine light illuminated. Since it was a Saturday, I was first told that they would call in a mechanic to resolve the problem. Apparently, they only have two. One was in Vegas and the other mountain biking and didn’t want to come in. Jimmy doing what he could, took the vehicle to another near-by dealership, who actually had mechanics working, to see if they could diagnose the problem, but they didn’t have the right equipment. Finally, after wasting almost the whole afternoon, I was told I would have to take the car to Phoenix on Monday to resolve the issue. This delayed my trip home and of course, cost additional to stay in Phoenix for the night. I drove to Phoenix and the dealership did fix the problem (lose hose) on Monday at no additional cost.Actually, my biggest mistake was allowing Mercedes of Flagstaff to handle my out of state registration. I was told they could handle this for me and I thought the convenience factor was a good idea. WRONG! After my 30-day temporary tags expired I began calling and emailing the dealership. It was almost impossible to get someone to answer the phone and no one would return my email. I finally got a hold of a guy in parts and had him go find the person I needed to speak with about plates. They apparently failed to have me to sign and notarize one of the documents. They FedExed and I did the leg work to get the document notarized. I sent back via FedEx and then crickets. I once again called and emailed. Not only would no one answer the phone, but the finance people’s voice mail boxes were full and could accept a message. I finally got the receptionist once and asked for the GM leaving him a message. Crickets. Calling again now even the receptionist’s voicemail was full and still is today.At this point I decided to call Mercedes Benz Customer Service. They were reluctant to help as it was a used car. I explained that my problem was not the car, but rather the people at the dealership who refused to respond. The customer service person was empathic and offered to call. He did get a Ms. Harris to call me and she apologized for the delay, assuring I would get the plates “any day now”. She in turn had Ms. Thomas send me a new temporary tag.It is now 30 days later, some 90 days after I purchased the vehicle and still no plates. Calling and emailing again no answers. Finally, I get Haley Thomas the title clerk who, must have picked up the phone by accident and she tells me they needed yet another document notarized on their end and my plates should be on the way soon. I reminded her my temporary tag expired and she assured me she would send another. I guess I don’t even have to mention that I have not received it.Presently calling, I now realize the guy in the parts department is the only person who answers his phone so I call him again and ask to be transferred to Ms. Harris. Again, by chance I connect with someone who actually answers the phone. I ask for Ms. Harris. “She is no longer with us” is the response. Now this person, a Mr. Christmas, also apologizes and agrees to help. Days later nothing. No return call, no email and no plates.The day I was at the dealership there were literally no other customers in the place. It was like a warning sign similar to going into a restaurant with no other diners present. It’s like the whole place operates part time. Even the GM could be bothered to respond! How Mercedes Benz can claim this is a bonafide dealership when no one there cares about its customers is beyond me.Bottom line is if you chose to deal with this place be prepared to have zero follow through and don’t let them handle your registration!

Passing through Flagstaff and had a screw in my Lexus tire. The tire is unique and the MB dealer was the only place that had it. They were super helpful and congenial, and got my car in right away and got me back on the road ASAP

Went by yesterday for service appointment and the dealership was closed, as no vehicles, no staff, no furniture. I didnt receive a phone call that my appointment was cancelled. Drove 90 minutes one way to find out they were closed.

We purchased a new Mercedes on February 2nd. In mid March our temporary plates had expired because the dealership had failed to handle the registration in a timely fashion. So, we were faced with the choice of driving with expired plates are not driving our new car. On April 8 I received a lapsed registration notice from ADOT related to our trade-in. So, I had to go to Service Arizona myself and register the sold notice because, apparently, that was not done. I let the dealership know about the registration problem but they have ignored my communication.The car is great. The sales process was fine. The after-sale has not been good. Im a little nervous about service. This is not what I expect from a luxury brand dealership.

The service department here is awesome! They were very accommodating and friendly. I would recommend this location to others.

Jesse was a great help. I have a Roadtrek which is on a Sprinter chassis. My engine light came on and Jesse told me just bring it by and he would check the codes and see what was wrong. Everything turned out great and I’m back on the road thank you Jesse.

We invested heavily on our low quality product/high end Sprinter Van on December 2017. Since then we have had multiple issues with our car/van. At 1,500 miles our engine failed in Moab on May 15th, 2018. First, the brand quality is disappointing, the car did not arrive to our destination- our whole engine was completely replaced at flagstaff with new one after 1.5months seating at the facility.We have never experienced this with any other non mercedes cars. Second, the customer service at Flagstaff was awful which caused a continuous disappointment. The MB at Flagstaff did not land replacement car because we had a dog while your brand new car did not deliver us to our destination. They did not pay our rental, hotels, and meals on our return. NEVER REIMBURSED either. Multiple weeks we demanded MB Flagstaff to transport our vehicle to Denver for repair, and they repeatedly refused. They were none cooperative and made hardship on us. Lastly, after repair at Flagstaff our engine has just failed less than a year and the car had only 10,000 miles! Technicians were not enough skillful to fix or identify the root cause of our problem. Yet another product failure. Failure of the product endangers and puts our family lives at risk. We were stranded with no cellphone reception and we were towed at our expense second time. Our car was stranded in very unsafe area for multiple hours. Who knows may be next time the car will kill us all. Our expectation when we buy high end is that we get a high end product and service. This is less about only repair warranty for commercial vehicle Sprinter Van and more about a companys commitment to the quality of their product, safety to their customer lives, and the experience of their customers - which at this point has been poor for us.

Had a great buying experience at Mercedes Benz of Flagstaff. Jimmy was awesome! Love my new Mercedes!

Great service. Courteous, helpful, and prompt. Fixed a leak in the tire in no time at all

Honestly, I wish Google would have zero stars because this dealership is lucky to have 1 . Our lease was up on our 2017 Mercedes GLC Coupe we loved so much, we decided to lease another one. This was our biggest mistake we made & wanted you to be aware of our experience. Customer service is the basic foundation of any business and Mercedes-Benz should live up to the luxury brand they represent. But, it failed on so many fronts. I honestly dont even know where to begin. But here are the highlights:1. The salesperson had no clue about the car. Mind you this is a new model year for Mercedes-Benz. It was the 2020 GLE. She was too consumed on texting her friends in the back while we test drove the car.2. We traded in our lease early (end of July) and you would expect our car to be paid off well over a month. Well, that wasnt the case as well. We called the dealership and the Finance guy said well, just make two payments on both cars and the residual will work itself out. Really, when you trade in a car, you expect to pay two car payments? They didnt send the partial payoff until 8/14 via FedEx. An outstanding balance of $2000 was unpaid.3. We contacted the owner of the dealership and the GM (see pics) because we are still having issues. No reply or response. Nothing. Not even an apology. You would think if a customer was so upset that they would call and resolve it. We even tried to talk to the Social Media contact at the Lincoln dealership in CA that texted Michael Miller to ask for him to call us. No call. No email. Nothing.4. Our temporary tags expired because they paperwork was never filed with the DMV. We had to ask several times for extensions. We finally got our plates two days ago 9/9/19 (purchased car 7/27/19).5. MB Financial, the bank who most leases and financing goes through said they have no power on why our lease was not paid off and we have to deal with the dealership privately. Really Mercedes-Benz and Mercedes-Benz USA? This is how you treat a customer who has had 4 MBs prior?6. I even emailed the VP of MB christian.treiber@mbusa.… with a response that each dealership is basically a franchise and they have no power at all.7. Maintenance is not included in any MB and the finance guy didnt go over that or if we wanted to pre pay it. Just didnt even mention it. After a few days of owning the car we recalled that the prior experience in Scottsdale it was brought up and financed into the purchase.We called countless times and many of the items like our lease being paid off are still not resolved for over a month and a half. Mind you we closed on the car 7/27/19We got no apology, no responses from the GM or Owner of the dealership. Porsche, Audi USA and BMW USA would never treat a repeat client like this.So Micheal Miller or Trampus Mansker save your apology or response from this review for someone else. You had the opportunity to make this right. Instead you ignored our emails and never even responded or called.We leased our last MB in Scottsdale and what a different experience. Save the time and aggravation and drive 120 miles to Scottsdale metro to be treated with dignity, respect and valued.This will be the last MB we ever buy and the CEO of MB USA Dietmar Exler and VP Christian Treiber know that.We also recently purchased a new 2019 Porsche Cayenne in Chandler, AZ and it was night and day of an experience. The sales person knew the car inside and out, he followed up the next day and asked how the car was and the experience was top notch.Not with this purchase at MB Flagstaff. The absolute worst. So bad we filed a complaint with the BBB and the Arizona Attorney General.

The guys at this dealership are awsome. Kosh is a very good service leader and will take care of you in every way.

This place is excellent! I had a check engine light that was on for more than a year that nobody else could figure out. I went in to these guys and I met Dustin Hede from service. He was couteous and professional. He quickly set me up with an appointment for that same day and my issue was fixed that very day and the price was fair especially with the fact that it was Mercedes-Benz techs working on it. Best of all was the fact that they had parts for my car (an older mercedes) right there in the service center and so I didnt need to bother with waiting for parts to be shipped. I would without any hesitation recommend this place to anyone with an older or newer Mercedes-benz vehicle. Thanks Mercedes-Benz of flagstaff for great service.

Garrett and Mark made the shopping and buying experience easy and quick. This was by far the best buying experience I have ever had. Highly recommend this dealer to anyone looking for a new or used Mercedes.

Thank you David W in Service. You earned my business.

These guys made a challenging situation into an enjoyable one. Steven and Devon went above and beyond, were very professional, and stayed under their estimate and timeline. Thanks guys for getting us back on the road quickly and safdlu!

The service department was amazing and extremely helpful.

My experience with bannon Lomahquahu the nice young sales rep was excellent, this is the second car I purchased from him and he is always helpful always courteous very knowledgeable. do yourself a favor if you come into Mercedes deal with him...He will go out of his way for you.... this is a Professional gentleman .... Mercedes is very lucky to have him..... Lolinda Fisher

This dealer had me come up to flagstaff from Phoenix . Lied to us about the condition of a $35000 dollar f250. A black one that is still in the lot today . It had around 10k in paint and body work that needed. Also, the tires were entirely bald. UNSAFE. The fact they had the nerve to deal with us that way was beyond me. They knew we were a cash buyer and tried to take complete advantage of us. I wouldnt recommend this company to anyone. DONT WASTE YOUR TIME.

I found the vehicle I wanted online. After inquiring about it I was told a story about lost keys and moving buildings. Sales staff didn’t return my calls. I felt they were dishonest with me and wanted me to just go away.

Thank you for providing top notch after the sale service! We appreciate all that you did to complete our transaction.

Would give them zero stars if it would let me. Bought a used 07 tahoe with only 59k miles here a few months back. Appeared to be in immaculate condition and they sold it to us for a fair price. Everyone was super nice and buying process smooth. By our 1st oil change we felt the transmission was slipping. Had it checked by 3 different places and sure enough, it needs a new transmission. Called them and asked for service records and told them what was going on and they said the person we need to speak to is out and someone will get back to you. Its been almost a week and no response. I will not be recommending this dealership to anyone and feel extremely disappointed that what I perceived as nice people taking care of a firefighter and his family by selling us a solid used vehicle, was really just a shady dealership who knew they were selling us a lemon.

I had an electric issue with my S550 and I took my car to the newly opened MZB of Flagstaff for the repair. I enjoyed the easy drive to Flagstaff much better than fighting the traffic and heat Phoenix. Service manager Greg Szymanski was able to identify the issue and get me rolling again. Sales manager Greg Ring gave me a tour of the facilities and showed me the new 2015 inventory. The new car features are awesome!

Everyone was awesome and very professional. Great people!

Calm, experience & knowledgeable sales team with a zero pressure additute.

Great group of people

We stopped there to get my mothers RV fixed. What a great experience. Tina and the staff are wonderful.

They were very informative, courteous and diagnosed and fixed our RV problem right away.

Mr Lucius Morton in Sales is the SHINING STAR at Mercedes-Benz of Flagstaff! No one works harder for you or is more professional. Lucius eats, sleeps, and breathes Mercedes-Benz! His attention to detail is impeccable. Mr. Morton will answer any question you have and if he doesnt have the answer readily available, hell get it for you immediately. Customer service is where he really excels. Lucius knows how to take care of people and how to make them feel special. When he sees you drive up at the dealership, hell run out to greet you. If you need something, hell come to your house to assist. My husband and I recently purchased a car from him and he spent hours of his valuable time to set up a parking tutorial on the dealership lot so that we would feel comfortable allowing the car to park itself. When I needed service, he ensured that I received what I had been promised. When my car was to be hand washed and other car detailers were busy, he hopped right in and washed my car for me. He is always just a phone call away. He treats you like family! He takes the success of this dealership very seriously and delivers world-class service that is on-par with the likes of Four Seasons Hotels and Neiman Marcus. You wont be disappointed if you purchase a car with Lucius Morton at Mercedes-Benz of Flagstaff. In fact, I wouldnt think about using anyone else!!!!!

My experience with Mercedes Benz of Flagstaff has been stellar! I received great service from my sales person Lucius and the sales manager Greg Ring has been awesome. I had told Lucius what I was looking for in a used car Mercedes and what he found for me was ideal. I have a 2012 black GLKwith less than 30 K miles! It looks and drives as if it were brand new. It has AWD and heated seats which were musts. I am always treated like a VIP even when I go in to just ask a question. I cannot say enough positive things about my experience and the dealership.

Out of business? Last weekend when I drove by, the parking lot and building were empty.

I want to thank Gregory Ring for staying after hours on the fourth of July to help us look at new cars. Then Lucuis Morton (the best salesman ever) went above and beyond going over the complete car with us and help to make this the car of my dreams. I cant thank you enough Lucuis! Greg McCoy handled the paperwork in no time at all. I am extremely impressed with this dealership. If you want to buy a car, THIS IS THE PLACE. Thank you for the wonderful attention to detail each of you gave us. The customer care is still coming our way. Thank you, Thank you, Thank you.

Speaking of the Service department: they are fantastic. See James, he will treat you right.

Had to fight to get replacement per warranty commitments. Was told “Life Happens” when taking 4 days to replace a tire covered on wheel and tire package. Look elsewhere...

I have nothing but love for this dealership, they really have surpassed any dealership experience Ive ever had. Kelly is a 5 star tech

Would avoid this place when it comes to buying a car or having your car serviced. Sales people are very pushy because they don’t sell much. Took my car to get a check engine light diagnosed and waited 2 hours for them to tell me to go else where because they didn’t have the software to diagnose it.

En route to Albuquerque, I showed up at the Flagstaff dealership on a Saturday morning with a leaky run-flat tire. The rude woman in the service department informed me that the tires cant be repaired and that they dont carry them in stock. When I asked for help regarding what I should do and if she could help me find a tire, she replied that I could call tire stores. She had absolutely no interest in my problem. I got on the phone with my dealer in Albuquerque and got some help and directions.